Patient Service Coordinator jobs at Queens Health Systems - 97 jobs

RESPONSIBILITIES **I. JOB SUMMARY/RESPONSIBILITIES:** - Coordinates healthcare activities and services related to patient's visit to the Hospital. - Works with physicians and their staff, patient families and other health care team members and other facilities to ensure services are coordinated and provided appropriately to the patient. **II. TYPICAL PHYSICAL DEMANDS:** - Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions. - Frequent: reaching below shoulder level, frequent gripping of an object - Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying usual weight of 20 pounds transporting patients, reaching at shoulder level. - Operates computer, printer, calculator, facsimile machine, telephone and other office equipment. **III. TYPICAL WORKING CONDITIONS:** - Not substantially subjected to adverse environmental conditions. - May be exposed to infectious and contagious diseases. **IV. MINIMUM QUALIFICATIONS:** **A. EDUCATION/CERTIFICATION AND LICENSURE:** - High school diploma or comparable education. - Ability to perform 7,200 adjusted keystrokes per hour. **B. EXPERIENCE:** - Two (2) years recent experience in admitting, business services, scheduling or related work in a healthcare facility, preferably comparable to the Hospital. - Experience to demonstrate knowledge in patient registration, admitting and medical insurance and/or scheduling - Experience with personal computers and Windows applications such as Word. Equal Opportunity Employer/Disability/Vet

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: Coordinates healthcare activities and services related to patient's visit to the Medical Center. Works with physicians and their staff, patient families and other health care team members and other facilities to ensure services are coordinated and provided appropriately to the patient. II. TYPICAL PHYSICAL DEMANDS: Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions. Frequent: reaching below shoulder level, frequent gripping of an object. Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying usual weight of 20 pounds transporting patients, reaching at shoulder level. Operates computer, printer, calculator, and telephone. III. TYPICAL WORKING CONDITIONS: Not substantially subjected to adverse environmental conditions. Some exposure to communicable diseases. IV. MINIMUM QUALIFICATIONS A. Education/Certification and Licensure: 1. High school diploma or comparable education. 2. Ability to perform 7,200 adjusted keystrokes per hour. B. Experience: 1. Two (2) years recent experience in admitting, business services, scheduling or related work in a healthcare facility, preferably comparable to the Medical Center. 2. Experience to demonstrate knowledge in patient registration, admitting and medical insurance and/or scheduling. 3. Experience to demonstrate ability and skill in use of a personal computer. Equal Opportunity Employer/Disability/Vet

Job Description ???? Join Our Team as a Patient Services Superstar! ???? Patient Services Representative Starting Pay: $18.50/hour (based on experience) Flexible Schedule: Either 4 days (10-hour shifts) or 5 days (8-hour shifts), Monday-Saturday between 7 AM-6 PM. What You'll Do: Greet and check in patients Register patient info and update records Handle payments and balance the cash drawer Answer phones and assist with scheduling What You Need: High school diploma or GED Basic computer skills Friendly attitude and great communication No experience needed-we train you! Why Join Us? Health, dental, vision & prescription insurance Paid time off & holidays Retirement plan (403b) Scrub reimbursement & more! Apply today and be part of a team that cares for our island community! ????

Job Description ???? Join Our Team as a Patient Services Superstar! ???? Patient Services Representative Starting Pay: $18.50/hour (based on experience) Flexible Schedule: Either 4 days (10-hour shifts) or 5 days (8-hour shifts), Monday-Saturday between 7 AM-6 PM. What You'll Do: Greet and check in patients Register patient info and update records Handle payments and balance the cash drawer Answer phones and assist with scheduling What You Need: High school diploma or GED Basic computer skills Friendly attitude and great communication No experience needed-we train you! Why Join Us? Health, dental, vision & prescription insurance Paid time off & holidays Retirement plan (403b) Scrub reimbursement & more! Apply today and be part of a team that cares for our island community! ????

🌟 Join Our Team as a Patient Services Superstar! 🌟 Patient Services Representative Starting Pay: $18.50/hour (based on experience) Flexible Schedule: Either 4 days (10-hour shifts) or 5 days (8-hour shifts), Monday-Saturday between 7 AM-6 PM. What You'll Do: Greet and check in patients Register patient info and update records Handle payments and balance the cash drawer Answer phones and assist with scheduling What You Need: High school diploma or GED Basic computer skills Friendly attitude and great communication No experience needed-we train you! Why Join Us? Health, dental, vision & prescription insurance Paid time off & holidays Retirement plan (403b) Scrub reimbursement & more! Apply today and be part of a team that cares for our island community! 🌺

🌟 Join Our Team as a Patient Services Superstar! 🌟

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. We are proud to bring our patients and their families the best in medical care at a convenient, close to home location in East O'ahu. Comprehensive Urgent Care at this clinic provides diagnosis and treatment of non-life threatening illness and injury for adults, adolescents, children, and infants. This Kahala Clinic features team-based primary care to consistently manage the overall health care needs for patients. Specialty Care is provided at the clinic by rotating Hawai'i Pacific Health Specialists or in coordination with over 1,800 system Physicians and all services of Kapi'olani, Pali Momi, and Straub Medical Centers. On-site, walk-in, laboratory and X-ray imaging bring diagnostic services to the local community supported by the most advanced electronic medical record system. The clinic's team leverages the MyChart patient portal which engages patients to connect with their doctor and care team to manage their health, optimize their appointments, and help family members track their health. As a Patient Service Representative, you will help to ensure that Straub Kahala patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai'i. Location: Straub Benioff Medical Center - Kahala Clinic & Urgent Care **Work Schedule:** Day/Evening - 8 Hours **Work Type:** Full Time Temporary **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 28787 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. Internal Medicine physicians specialize in the diagnosis, management and nonsurgical treatment of unusual or serious diseases. Our specialists in internal medicine or "Internists," have a lengthy clinical and scientific training in their areas of medical interest and special expertise in management of patients with complex, interacting medical conditions. Services include immunization, preventive care and patient education through a long-term personal relationship with their patients. Our caring and professional team also coordinates the efforts of other medical and surgical specialists as needed to assure our patients' best possible health. As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Internal Medicine department and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Straub Benioff Medical Center **Work Schedule:** Day - 8 Hours **Work Type:** Part Time Regular **FTE:** 0.500000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 29364 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center. In the Otolaryngology department, our board-certified physicians specialize in the diagnosis, treatment and surgery of the ear, nose, throat and related structures of the head and neck. This team of professionals oversees patients with loss of hearing or balance; sinus troubles; injuries to the ears, nose or throat; cancer and tumors of the head and neck; infections and deformities of the ear, nose, throat or neck; and foreign bodies in the upper respiratory tract. As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Kapiolani Medical Center for Women and Children **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30871 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience. **Preferred Qualifications:** Basic medical terminology. EPIC experience. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. The Resource Team provides quality, comprehensive patient care in an assigned facility, covering for regular staff members that, for a variety of reasons, are unable to attend to their normal positions. The Resource Team provides clinical and nursing support and encompasses a broad skill set that enables members to float to various areas in Primary Care in the clinics. Our flexible and dynamic members celebrate the job diversity that comes with working in different health care units, and are committed to delivering the highest quality care to patients and their families. As a Patient Service Representative, you will help to ensure that patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our clinics by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Straub Benioff Medical Center & Satellite Clinics **Work Schedule:** Day/Evening - 8 Hours **Work Type:** Part Time Regular **FTE:** 0.500000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30920 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. The Resource Team provides quality, comprehensive patient care in an assigned facility, covering for regular staff members that, for a variety of reasons, are unable to attend to their normal positions. The Resource Team provides clinical and nursing support and encompasses a broad skill set that enables members to float to various areas in Primary Care in the clinics. Our flexible and dynamic members celebrate the job diversity that comes with working in different health care units, and are committed to delivering the highest quality care to patients and their families. As a Patient Service Representative, you will help to ensure that patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our clinics by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Straub Benioff Medical Center **Work Schedule:** Day/Evening - 8 Hours **Work Type:** Part Time Regular **FTE:** 0.500000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 31207 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center. Our team of speech language pathologists works to help infants, children, adolescents and adults reach their full potential in mobility, communication and daily living skills. They work with people who have difficulty producing speech sounds, such as rhythm and fluency problems, stuttering, voice disorders, cognitive communication impairments, or simply those who wish to improve their communication skills. The department's integrated program involves highly trained specialists that may include audiologists, speech-language therapists, occupational therapists and physical therapists. As the Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics by acting as a liaison between patients of all ages and the professional staff of our hospitals and clinics, generally by performing a combination of clerical, reception and business duties. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawai'i. **Location:** Kapiolani Medical Center for Women and Children **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** UPW **Exempt:** No **Req ID** 31328 **Pay Range:** 23.57 - 24.81 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year clerical support experience in a position with public contact or related experience. **Preferred Qualifications:** Associate's degree in Health Administration or related field. Medical terminology course. One (1) year experience in a physician's office or outpatient clinic setting. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. The Respiratory Care department provides quality therapeutic and diagnostic respiratory care for our patients with acute chronic cardiopulmonary disorders. Our team is composed of physicians, pulmonologists and other health care professionals who work together to diagnose and treat diseases of the chest and lungs with an emphasis on treating asthma, chronic obstructive lung disease and respiratory failure. Our staff performs computer-based pulmonary physiology studies, bronchoscopies, bronchial provocation testing, treatment of sleep apnea and exercise oxygen desaturation studies. The department also has a complete computer-based pulmonary function lab. As the Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include: interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection. We are looking for a sensitive and helpful individual with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Straub Benioff Medical Center **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 30710 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a healthcare setting or related experience. Basic computer skills. **Preferred Qualifications:** International Classification of Diseases, 10th edition (ICD-10) and Current Procedural Terminology (CPT) Coding Certification. Basic medical terminology. Experience with EPIC. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. The Resource Team provides quality, comprehensive patient care in an assigned facility, covering for regular staff members that, for a variety of reasons, are unable to attend to their normal positions. The Resource Team provides clinical and nursing support and encompasses a broad skill set that enables members to float to various areas in Medical Subspecialties in the clinics. Our flexible and dynamic members celebrate the job diversity that comes with working in different health care units, and are committed to delivering the highest quality care to patients and their families. As a Patient Service Representative, you will help to ensure that patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our clinics by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. Location: Straub Benioff Medical Center **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Regular **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 28726 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. The Vascular Center provides the finest diagnostic testing and treatment available for patients with acute and chronic vascular disorders. Our vascular surgeons specialize in the diagnosis and treatment of diseases of the arteries and veins. They have expertise in blockages and aneurysms of the arteries in the neck, abdomen and extremities treatment of conditions such as aortic aneurysms; blocked arteries in the neck, abdomen and extremities; leg and foot ulcers; blood clots in the legs; swelling of the extremities; spider veins and varicose veins. As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Vascular Center and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Straub Benioff Medical Center **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Temporary **FTE:** 1.000000 **Bargaining Unit:** Non-Bargaining **Exempt:** No **Req ID** 31070 **Pay Range:** 24.83 - 26.14 USD per hour **Category:** Administrative **Minimum Qualifications:** High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills. **Preferred Qualifications:** Basic medical terminology. Experience with EPIC. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Job Description Hawaii Island Community Health Center Job Title: Dental Patient Services Representative Reports to: Dental Administrative Manager The Patient Services Representative acts as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate clinic personnel. The Patient Service Representative assures that the delivery of high quality, cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures as well as those at HICHC. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Essential Functions: Answer the telephone promptly and courteously; scheduling patient appointments and taking messages. Identify urgent calls and transfer calls to the appropriate department or person. Register patients into the computer and generate the required paperwork for a patient visit. Confirm the patient's current address and phone number, and update demographic and insurance information as necessary. Prepare patient charts for next day appointments and conduct insurance verifications and telephone appointment confirmations. Obtain necessary dental records/correspondence and accurately update the patient chart. Check patients in/out for appointments, secure patient dental records, and notify dental staff of patient's arrival. Document cancellations or appointments not kept in patient chart. Monitor the status of reception areas, alerting clinical staff of unusually long patient wait times or obtaining assistance for any unusual situations including patient conflicts. Receive payment and record receipts for services. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Report to work as scheduled and on time and keeps supervisor informed as to changes in work schedule. Perform other duties as assigned Skills & Abilities: Education: High School Graduate or General Education Degree (GED): Required Experience: 1 plus years of experience Computer Skills: Experience in Microsoft Windows environment preferred. Ability to competently utilize EDR (Electronic Dental Records) effectively

Hawaii Island Community Health Center Job Title: Dental Patient Services Representative Reports to: Dental Administrative Manager The Patient Services Representative acts as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate clinic personnel. The Patient Service Representative assures that the delivery of high quality, cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures as well as those at HICHC. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Essential Functions: Answer the telephone promptly and courteously; scheduling patient appointments and taking messages. Identify urgent calls and transfer calls to the appropriate department or person. Register patients into the computer and generate the required paperwork for a patient visit. Confirm the patient's current address and phone number, and update demographic and insurance information as necessary. Prepare patient charts for next day appointments and conduct insurance verifications and telephone appointment confirmations. Obtain necessary dental records/correspondence and accurately update the patient chart. Check patients in/out for appointments, secure patient dental records, and notify dental staff of patient's arrival. Document cancellations or appointments not kept in patient chart. Monitor the status of reception areas, alerting clinical staff of unusually long patient wait times or obtaining assistance for any unusual situations including patient conflicts. Receive payment and record receipts for services. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Report to work as scheduled and on time and keeps supervisor informed as to changes in work schedule. Perform other duties as assigned Skills & Abilities: Education: High School Graduate or General Education Degree (GED): Required Experience: 1 plus years of experience Computer Skills: Experience in Microsoft Windows environment preferred. Ability to competently utilize EDR (Electronic Dental Records) effectively

Hawaii Island Community Health Center Job Title: Dental Patient Services Representative Reports to: Dental Administrative Manager The Patient Services Representative acts as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate clinic personnel. The Patient Service Representative assures that the delivery of high quality, cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures as well as those at HICHC. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Essential Functions: Answer the telephone promptly and courteously; scheduling patient appointments and taking messages. Identify urgent calls and transfer calls to the appropriate department or person. Register patients into the computer and generate the required paperwork for a patient visit. Confirm the patient's current address and phone number, and update demographic and insurance information as necessary. Prepare patient charts for next day appointments and conduct insurance verifications and telephone appointment confirmations. Obtain necessary dental records/correspondence and accurately update the patient chart. Check patients in/out for appointments, secure patient dental records, and notify dental staff of patient's arrival. Document cancellations or appointments not kept in patient chart. Monitor the status of reception areas, alerting clinical staff of unusually long patient wait times or obtaining assistance for any unusual situations including patient conflicts. Receive payment and record receipts for services. Promote and support the Patient Centered Medical Home (PCMH) primary care model. Report to work as scheduled and on time and keeps supervisor informed as to changes in work schedule. Perform other duties as assigned Skills & Abilities: Education: High School Graduate or General Education Degree (GED): Required Experience: 1 plus years of experience Computer Skills: Experience in Microsoft Windows environment preferred. Ability to competently utilize EDR (Electronic Dental Records) effectively

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: - Provides work leadership and guidance to the Patient Service Representatives. Monitors work queues and assigns and coordinates work assignments to ensure optimal workflow and operational efficiencies. - Serves as a resource regarding patient access functions, including registration, cashiering and insurance verification. - Monitors the Medicaid/Quest pending and Large Dollar work queues to ensure coverage is obtained and appropriate reimbursement from all parties is obtained. - Provides administrative support to management, including assisting with on-call rotations as needed. II. TYPICAL PHYSICAL DEMANDS: - Finger dexterity, seeing, hearing, speaking. - Constant: sitting. - Frequent: standing, walking, lifting and pushing/pulling weight up to 35 pounds, carrying usual weight of 5 pounds up to 15 pounds, reaching above, at and below shoulder level. - Occasional: climbing stairs, walking on uneven ground. III. TYPICAL WORKING CONDITIONS: - Not substantially subjected to adverse environmental conditions. - May be exposed to communicable diseases and other conditions common to a hospital and office environment. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: - High school diploma or equivalent. - Bachelor's degree in business or related field preferred. - Ability to perform 7,200 adjusted keystrokes per hour. B. EXPERIENCE: - Three (3) years patient access experience, including prior authorizations, insurance verification and registration in a hospital setting. - Prior supervisory experience and/or demonstrated knowledge and ability to lead staff. - Prior experience in Cadence scheduling preferred. - Ability and skill in conducting training. - Strong knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers' Compensation, No-Fault, Capitation, TPL, etc.). - Strong knowledge of third-party reimbursement and Hawaii regulatory requirements related to reimbursement. - Effective written and verbal communication skills. - Strong time management, organizational, and interpersonal skills. - Proficiency with Microsoft Office applications (i.e. Word, Excel, PowerPoint) and automated systems. Equal Opportunity Employer/Disability/Vet