To be eligible for this position, you must reside in the same country where the job is located. This role is hybrid and will require going into an IQVIA office several times weekly in PA, NY, NJ or CT. Essential Functions: * Manages project teams including both internal and external resources in the design, development, and delivery of client solutions.
* Leads teams to review and analyze client requirements or challenges and develops and costs associated proposals that ensure profitability and high client satisfaction with limited if any senior management input.
* Manages the process of proposal preparation and/or modifications including overall bid integrity.
* Develop project plans with timelines and deliverables and leads project to successful completion, on-time and on-budget, from start to finish with limited senior management guidance.
* Recommend improvements and alternative solutions to resolve problems.
* Serves as key point of contact with clients.
* Provides high level input to, and ensures the development of, client reports and presentations and delivers all or significant portions of findings to client.
* Develops and/or elevates new business opportunities through the identification of follow-on work and new leads.
* High ownership with client management and ensure high client satisfaction upon project closure.
* Proactively continues to strengthen subject matter expertise through on the job experience, participation in conferences and symposiums and other forums for professional knowledge sharing.
* Proactively mentors, coaches, and shares subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients.
Skills & Experience Required:
* 3-5 years in analytical support roles within healthcare or life sciences; Strong understanding of healthcare data structures, reporting standards, and strategic advisory.
* Hands-on experience with IQVIA data platforms and similar analytics environments.
* Expertise in managing report migration from platforms like IQVIA, SHA & DRG and proven success in report migration projects and data harmonization.
* Advanced data analysis across diverse healthcare use cases (e.g., Customer Profiling, Reversal/Rejection Analysis, Adherence Curves).
* Knowledge of therapeutics areas including Oncology, Auto Immune, Cardiovascular & rare diseases.
* Strong ability to identify key performance indicators and metrics and prior working experience in Customer Journey, Segmentation, targeting; Promotion Allocation, Optimization, Sales Force, ROI, SOB, LOT, Forecasting.
* Demonstrated ability to translate business needs into analytical solutions and experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.
* Strong technical skills in SAS, SQL, R, Python, and/or Excel VBA.
* Experience in data visualization software including Power BI & Tableau.
* Knowledge of consulting methodologies, statistical techniques, tools and techniques related to functional area.
* Ability to travel to client sites.
* Work schedule is hybrid and will require you to go into the local tri-state area office weekly. If you do not currently live within driving distance to a Northeast IQVIA office, willingness to relocate.
About CSIH:
IQVIA CSIH is a market-leading, delivery-oriented division within IQVIA Commercial Solutions. CSIH team members consult with manufacturers in the pharmaceutical and biotechnology industry to meet the challenges of today's complex and evolving healthcare landscape. The Analytics department leverages the power of healthcare data to help its clients formulate methodologies that answer business questions in a broad spectrum of areas of expertise-providing deep insight into patient, payer, and prescriber behaviors.
As a member of the Analytics department, you will actively:
* Design Analytics and Execute Them: The candidate will acquire knowledge of IQVIA data sources, lead analysis to inform strategic recommendations, develop data analyses systems, and identify trends in complex data sets.
* Provide Business Consulting and Project Management: The candidate will apply consulting methodologies to deliver engagements, create presentations for clients, manage projects, cultivate professional relationships with client teams, and work with management to prioritize needs.
As a member of the team, you will have the opportunity to not only learn from but also contribute to the vibrant CSIH community. You may recruit new hires, lead and mentor teammates through people management, participate in learning communities to codify subject-matter expertise, and develop training content available to the entire team. You will advance your data analytics skillsets through a combination of classroom-based lectures, interactive case studies, hands-on working sessions, client role-playing scenarios, and real-time project shadowing and support.
Competencies: CSIH seeks team members who demonstrate values that predispose them to flourish in our teams and culture:
* Ownership
* Growth
* Innovation
* Collaboration
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at **********************
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. **********************/eoe
The potential base pay range for this role, when annualized, is $68,300.00 - $170,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
$68.3k-170k yearly 13d ago
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Business Process Support Consultant
Avanos Medical 4.2
Alpharetta, GA jobs
Job Title: Business Process Support Consultant
Job Country: United States (US)
Here at Avanos Medical, we passionately believe in three things:
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.
Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit ***************
Essential Duties and Responsibilities:
The incumbent is responsible for the overall quality of the Global Customer Service Processes and adoption within the teams, identifying and improving business processes as well as providing user support and training to the Global Customer Service teams. This role will provide guidance to Business Process Support Analysts and feedback to Customer Service leadership around individual contributor performance to standards. This individual would also act as a key resource for data mining and analytics related to order management.
Key Responsibilities:
Provide functional and technical expertise for the Order Management systems and other related projects/initiatives, ensuring that capabilities, limitations, and risks are effectively communicated to the teams
Coordinate with IT on system enhancements and testing for SAP and other order management systems
Identify and lead continuous improvement efforts and implement process changes that create resource capacity or cost savings by collaborating with cross-functional teams across the supply chain including Customer Care, Distribution, Planning, Sales, and Marketing
Management of Global Customer Service continuous education program defining training requirements for Customer Service roles and ensuring compliance.
Drive compliance to best practices and standard business processes in Customer Service including the development, communication, training and ongoing updates of policies and procedures.
Analyze data and reports to identify improvement opportunities, noncompliance issues or further training or development needs.
Your qualifications
Required:
Bachelor's Degree or equivalent business experience required
5+ years' experience in Customer Service, Distribution, Logistics, or related field
Experience in SAP systems and processes
Experience in SFDC systems and processes
Self-starter with ability to work with little work direction
Ability to troubleshoot complex issues, set priorities, and manage projects
Strong communication and collaboration skills, specifically in a training environment
Preferred:
3+ years' experience in SAP systems and processes
3+ years' experience in SFDC systems and processes
Knowledge and previous application of Continuous Improvement and/or LEAN principles
Health Care industry experience preferred
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Salary Range:
The anticipated average base pay range for this position is $96,000.00 - $112,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. In specific locations, the pay range may vary from the base posted.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here
Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.
Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.
Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.
Avanos also offers the following:
benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
$96k-112k yearly 1d ago
Director of Nursing Excellence Professional Practice
Kaweah Health 4.0
Visalia, CA jobs
We are excited to announce an opening for the Director of Nursing Excellence Professional Practice at Kaweah Health. This is a pivotal leadership role within the organization, offering a unique opportunity to significantly impact the nursing profession at a large teaching hospital.
Company Overview:
Kaweah Health is a 613-bed healthcare district dedicated to serving the community. Their campus is extensive, encompassing multiple service lines including Behavioral Health, Rehab, Skilled Nursing, CVICU, ICU, and NICU, and they boast a strong pipeline for new nurses.
Position Overview:
Here at Peak Recruiter we are seeking a highly experienced and transformational leader to fill the role of Director of Nursing Excellence and Professional Practice. This individual will be instrumental in guiding nursing professional practice, driving improvement in nursing quality, and fostering professional development. The ideal candidate will thrive in a dynamic environment and contribute to our ongoing organizational transformation.
We are looking for a candidate with a professional presence, strong critical thinking, and excellent communication skills. The ideal candidate will be able to cultivate a positive work environment, demonstrate strategic thinking, and be highly collaborative and team-oriented.
Experience with nursing shared governance, clinical ladders, nursing professional development to support nurse certification, nursing school affiliations, and leading Magnet and Pathway to Excellence initiatives is highly advantageous. We are particularly interested in candidates who are members of associations such as the Association of Nurse Leaders or the Association of Nurse Executives.
Primary Responsibilities:
The Director will lead and support the engagement and integration of Advanced Practice Registered Nurses (APRNs), Nurse Practitioners, and Clinical Nurse Specialists into high-quality, collaborative care models. This role involves designing, implementing, and managing a comprehensive nursing excellence strategy, aligning with national standards such as Magnet or Pathway to Excellence frameworks.
The Director will guide the organization through recognition processes, including document development and site visit preparation. Monitoring and analyzing nursing-sensitive quality indicators, implementing data-driven strategies to improve patient outcomes, and overseeing the development of programs to build nursing knowledge and leadership capacity are also key responsibilities.
Additionally, this position supports nursing-led research and innovation, manages budgets for nursing excellence, and ensures compliance with regulatory and accreditation standards.
Key Qualifications and Skills:
To succeed in this role, candidates must possess a CA RN license and be NEA or NEA-BC certified. A minimum of seven years of progressive leadership experience in professional nursing practice, quality improvement, or Magnet/Pathway designation is required, along with demonstrated success in leading interdisciplinary teams and improving nursing and patient care outcomes.
Preferred qualifications include a Master's degree in Nursing, Healthcare Administration, or a related field, or a Doctorate in Nursing Practice (DNP) or PhD, as well as certification in Nursing Professional Development (NPD-BC) or Quality (CPHQ).
Team and Reporting Structure:
The Director of Nursing Excellence Professional Practice will report directly to the CNO. This role will involve close collaboration with the Education Department, Infection Prevention, and Nursing School Affiliations.
Key Priorities in the First Six Months:
The top priorities for this role in the first six months include guiding nursing professional practice with a focus on achieving Magnet recognition or Pathway to Excellence, establishing and developing shared governance, and implementing a professional practice model.
The Director will also be responsible for driving nursing professional development, raising the bar
for nursing excellence, increasing certified nurses, and collaborating with nursing school affiliations. Improving patient care and safety metrics, such as reducing falls, medication error rates, CAUTI, and CLABSI, in partnership with infection prevention, will also be a critical focus.
Challenges and Opportunities:
This role offers a significant opportunity to positively impact the profession of nursing at Kaweah Health, a large teaching hospital with approximately 130 residents.
Key Performance Indicators for this role include improvements in patient care and safety metrics, reduction in staff turnover rates, an increase in the number of nurses achieving certification, and higher employee engagement scores. Active engagement in shared governance, progress on the Magnet journey or Pathway to Excellence initiatives, and the successful development and implementation of a professional practice model are also crucial for success.
Kaweah Health is committed to professional development and advancement, supporting continuous improvement in nursing practice and quality, with an emphasis on nurse certification and strong partnerships with numerous nursing school affiliations.
If you are passionate about leading nursing excellence and meet the above qualifications, we encourage you to apply and explore joining our clients team at Kaweah Health. To learn more or apply contact Mike Duggan ************ or via *****************************, or simply apply through this posting.
$165k-219k yearly est. 18h ago
LSW Case Management Consultant- Full-Time- Up to $70/hour
Physician / Family Practice / New Mexico / Permanent / Lead, Teach, Care: Full Spectrum Faculty Family Physician in the Heart of Southern New Mexico
Lifepoint Health 4.1
Las Cruces, NM jobs
Family Medicine Faculty Physician ??? Memorial Medical Center | Las Cruces, NM Memorial Medical Center is seeking a dynamic Family Medicine Faculty Physician to join its team. The program provides collaborative, multidisciplinary clinical care services with a strong emphasis on social medicine.
$79k-101k yearly est. 18h ago
LSW Case Management Consultant- Full-Time- Up to $70/hour
As a Principle Cloud & DevOps Architect, you'll be the technical backbone of our infrastructure and DevOps strategy, driving scalable, secure, and compliant environments for our SaaS platform serving Medicare and Medicaid health plans. You'll play a key role in our AWS cloud migration, automation initiatives, and AI-enablement across mission-critical products.
Key Responsibilities:
· Cloud Infrastructure Leadership
Lead the design and implementation of AWS-based infrastructure, supporting high availability, disaster recovery, and elastic scaling for healthcare-grade SaaS applications.
· DevOps & CI/CD Optimization
Architect and continuously improve CI/CD pipelines for Compliance, Appeals & Grievances, and Universe Scrubber products. Champion automation across build, test, and deployment workflows.
· AI-Ready Infrastructure
Collaborate with engineering and data teams to support AI/ML workloads, including model training environments, data pipelines, and GPU provisioning.
· Security & Compliance Engineering
Implement infrastructure-level controls aligned with CMS, HIPAA, and HITRUST standards. Integrate monitoring, logging, and alerting systems to ensure auditability and proactive issue resolution.
· Environment Management
Maintain and optimize production, QA, and development environments. Ensure consistency, reliability, and performance across all stages of the software lifecycle.
· Tooling & Automation
Leverage tools like Jenkins, Ansible, Terraform, and GitHub Actions to drive infrastructure-as-code and configuration management. Support version control and release management best practices.
Qualifications:
· Bachelor's degree in computer science, Engineering, or related field
· 8+ years of experience in DevOps, infrastructure engineering, or site reliability
· Deep expertise in AWS services, Linux/Windows systems, and cloud-native architecture
· Strong scripting skills (Python, Bash, etc.) and familiarity with healthcare data workflows
· Experience supporting regulated environments (CMS, HIPAA, HITRUST, SOC 2)
$131k-184k yearly est. 2d ago
Revenue Integrity Manager
Memorial Healthcare System 4.0
Hollywood, FL jobs
The Manager of Revenue Integrity is responsible for overseeing the daily operations, performance, configuration, and development of assigned applications to ensure alignment with departmental goals and objectives. This role manages a team of Revenue Integrity Analysts who provide technical expertise to support charge capture processes, system functionality, and compliance requirements. The Manager also designs, implements, and tests controls to optimize revenue capture, enhance net revenue, and ensure regulatory compliance across people, processes, and technology.
Responsibilities:
Manages the planning of application development and deployment; educates and promotes adherence to the organization's software compliance standards within the team.
Strategic focus: based on regulatory and industry updates, MHS strategic initiatives, end-user feedback, and other information, identifies and achieves opportunities to improve charge capture efficiency and accuracy, eliminate missed charges, eliminate billing rework, and improve MHS net revenue.
Keeps current, timely reads, and analyzes Medicare, Medicaid, and other technical guidance to determine how they affect Memorial Healthcare System (MHS) capture. Develops, recommends, and implements plans to comply with regulatory updates as approved by the Director of Revenue Integrity and in collaboration with responsible MHS leaders.
Develops annual CDM CPT/HCPCS updates and implements as approved by the Director of Revenue Integrity. Includes working with operational departments to identify applicable new or revised codes. Oversees the maintenance of CDM-driven CPT/HCPCS coding requirements. Develops annual CDM Fee Schedule updates and implements as approved by the Director of Revenue Integrity. Updates Price Transparency Standard Charges file in accordance with regulatory requirements.
Manages and monitors staffing activities including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
Periodically tests samples of departmental charges to evaluate whether staff members are performing correctly, and controls are operating as designed. Works with RCM and departmental staff to provide as-needed retraining as well as regular periodic updates for all charge capture staff.
Monitors and provides training, support and troubleshooting to both application teams and end-users to facilitate proper usage and continuous learning. Manages applications projects including workflow analysis, end-user validation, acceptance, go‑live, and maintenance using standard project management methodology. Sets project deadlines and deliverables for specific modules and analysis. Manages the debugging and enhancements processes including the design and upgrades to existing systems in order to ensure up‑to‑date and reliable functionality.
Utilizes subject matter expert skills to assist MHS leaders with analyses of billing, coding, and documentation requirements for payer coverage and payment of services affecting their service lines and initiatives.
Designs and evaluates the tools and processes used to capture charges in each MHS department. Updates the design of tools to empower departmental staff to accurately post charges efficiently, without rework. Designs and implements controls to empower departmental leaders to ensure staff have captured charges accurately and timely. Ensures Epic charge-related work queues are timely and correctly cleared.
Selects opportunities identified by team to implement and improve existing processes using information technology and ensures alignment with strategic initiatives of the organization.
Education and Certification Requirements: Associates (Required) Epic Charge Router Certification (EPIC CHG ROUTER) - EPIC Certification (EPIC), Epic Resolute Billing Certification (EPIC BILLING) - EPIC Certification (EPIC)
Required Work Experience: Minimum of five (5) years' Epic charge master (preferred) and/or billing experience. Able to build charge records (EAP) and controls (charge router, charge handler, and revenue guardian). Minimum of three (3) years' experience of supervising/managing a team.
Other Information: Additional Education Info: Associate's degree required; Bachelor's preferred Certification Requirements: Epic Resolute Billing Certification Epic Charge Router Certification Candidate must have or be pursuing a coding credential (AHIMA or AAPC) which must be obtained within a year of taking the position.
$86k-109k yearly est. 18h ago
Reimbursement Consultant (Managed Care)
Henry Ford Health 4.6
Troy, MI jobs
Under minimal supervision of the Manager, independently leads financial and data analysis to evaluate rate proposals, contract terms, and health plan reimbursement. This position will proactively identify rates, methodologies, and processes that need improvement and will develop and implement solutions to optimize reimbursement.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree in Finance, Accounting, Business Administration, Managed Care Contracting, Reimbursement, or related field.
Master's Degree preferred.
Five to seven (5-7) years of experience in healthcare finance, managed care contracting, or reimbursement in a professional capacity including experience with various reimbursement methodologies (DRGs, per diems, fee schedules, case rates, etc.).
Report writing capabilities or ability / willingness to learn.
Strong Analytical and Critically Thinking skills (via curiosity, creativity, skepticism, and adept in use of logic) relative to accomplishing business objective and problem solving.
Detail oriented.
Proficient in Microsoft Excel (queries, reports, pivots, What If scenarios and database mgmt. a plus).
Proficient in Data extraction & reporting tools (EPSi, SQL, Clarity, etc.).
Excellent oral and written communication skills.
Strong organizational and interpersonal skills.
Strong Understanding of Managed Care Reimbursement methodologies, coding, and terminology.
$69k-93k yearly est. 18h ago
Senior Business Operations Consultant (Consumer Digital Innovation) - Remote
Cedars-Sinai 4.8
Los Angeles, CA jobs
**Grow your career at Cedars-Sinai!** Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report's "Best Hospitals 2025-2026" rankings . When you join our team, you'll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.
**Why work here?**
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
**What will you be doing in this role:**
The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai.
+ Enhance our ability to deliver seamless digital experiences to our patients.
+ In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
+ Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
+ Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
+ Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai's strategic goals.
_*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas_ *
**Qualifications**
**Experience Requirements:**
Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. 5 years experience preferred.
Healthcare environment experience required.
Familiar working with product and clinical operational teams.
Understanding of Web technologies and functions.
**Educational Requirements:**
Bachelor's degree in Healthcare Leadership/Management, Business, or related field.
Master's degree preferred.
Project Management Professional (PMP) Certification preferred.
\#Li-Remote
**Req ID** : 13273
**Working Title** : Senior Business Operations Consultant (Consumer Digital Innovation) - Remote
**Department** : CDI Product and Operations
**Business Entity** : Cedars-Sinai Medical Center
**Job Category** : Strategic Plan / Business Dev
**Job Specialty** : Strategic Planning
**Overtime Status** : EXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $112,673.60 - $185,910.40
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
$112.7k-185.9k yearly 14d ago
Senior Business Operations Consultant (Consumer Digital Innovation) - Remote
Cedars-Sinai 4.8
Remote
Grow your career at Cedars-Sinai!
Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report's “Best Hospitals 2025-2026” rankings. When you join our team, you'll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role:
The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai.
Enhance our ability to deliver seamless digital experiences to our patients.
In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai's strategic goals.
*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas
*
Experience Requirements:
Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. 5 years experience preferred.
Healthcare environment experience required.
Familiar working with product and clinical operational teams.
Understanding of Web technologies and functions.
Educational Requirements:
Bachelor's degree in Healthcare Leadership/Management, Business, or related field.
Master's degree preferred.
Project Management Professional (PMP) Certification preferred.
#Li-Remote
Senior Business Operations Consultant (Consumer Digital Innovation)
Cedars-Sinai Medical Center 4.8
Los Angeles, CA jobs
Grow your career at Cedars-Sinai!
Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report's “Best Hospitals 2025-2026” rankings. When you join our team, you'll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
The Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role:
The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team is responsible for supporting our digital front door capabilities, access enablement and other initiatives. This role is critical to driving growth, expansion, and innovation of digital capabilities and improving the customer experience at Cedars-Sinai.
Enhance our ability to deliver seamless digital experiences to our patients.
In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai's strategic goals.
*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas
*
Qualifications
Experience Requirements:
Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. 5 years experience preferred.
Healthcare environment experience required.
Familiar working with product and clinical operational teams.
Understanding of Web technologies and functions.
Educational Requirements:
Bachelor's degree in Healthcare Leadership/Management, Business, or related field.
Master's degree preferred.
Project Management Professional (PMP) Certification preferred.
#Li-Remote
$124k-166k yearly est. Auto-Apply 15d ago
Coordinator- Medication Therapy Management Pharmacy Support
Healthpartners 4.2
Saint Paul, MN jobs
Park Nicollet is looking to hire a Medication Therapy Management Coordinator to join our Pharmacy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
To provide support for MTM operations within the health system. Assist patients and staff with initiating complex specialty medications. Coordinate with patients and staff to apply for medication assistance programs. Works with multiple teams across the organization and with external pharmacies to ensure patients maintain access to their specialty medications. Assists MTM pharmacists with administrative duties allowing them to focus efforts on patient care.
Work Schedule:
5 days per week/40 hours per week
8:00am - 4:30pm
In-clinic 2 days per week ( Park Nicollet Minneapolis)
Remote 3 days per week
Required Qualifications:
Education, Experience or Equivalent Combination:
Associate's degree with a focus on healthcare or finance and a minimum 3 years of experience working in a health care setting.
An approved equivalent combination of education and experience
Licensure/ Registration/ Certification:
Certified pharmacy technician through the PTCB required
Preferred Qualifications:
Experience working with specialty medications
Experience in assisting with manufacturer medication assistance programs
Previous experience working in an environment where medical and pharmaceutical terminology is used regularly highly preferred.
Previous experience working with computerized medical systems and electronic medical records or experience in a pharmacy or customer service-related environment preferred.
Knowledge and experience utilizing the Epic electronic health record
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
Responsible for maintaining and supporting the BHSF electronic systems that support incident and claims management processes. Must work independently with general guidance on a wide variety of special projects. Must demonstrate a thorough knowledge of Risk Management priorities and take initiative to assist in supporting these priorities. Must maintain basic knowledge of trends, data, laws, policies and procedures relevant to Risk Management. Degrees:
* High School,Cert,GED,Trn,Exper.
Additional Qualifications:
* Must have Word, Excel, Access, PowerPoint, and Microsoft skills.
* Must demonstrate excellent communication skills and a general understanding of healthcare practices, policies, and procedures.
* Must understand confidentiality and the importance of privacy in regards to all communication in any and all forms.
Minimum Required Experience: 1 Year
$39k-57k yearly est. 20d ago
Sr Business Operations Consult
Health Alliance of Hudson Valley 4.1
Valhalla, NY jobs
As a Sr. Business Operations Consultant within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle, collaborating with operational leaders to achieve agreements, produce actionable insights with lifecycle analytics development, and map, evaluate, design and improve processes throughout the network. You will help shape the growth of the Operational Excellence by promoting new and innovative solutionsl and expanding the department's project portfolio.
Responsibilities:
* Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art analytics solutions and process improvement methodologies in order to transform operational processes.
* Oversee process assessments through observations and system reporting and prepare documents, including workflow and process flows diagrams.
* Support the development of analytics solutions and visualizations to assess operational performance and drive data driven decision making.Develop a deep understanding of the organization, the primary workforce components, leadership structure and their interdependency and impacts on one another.
* Collect and translate all operational business requirements to be included in future state process design.
* Manage a variety of improvement and implementation projects throughout their lifecycle, balancing the priorities and needs of all stakeholders as well as those of the organization.
* Lead performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future.
* Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes.
* Work closely with a variety clinical and non-clinical stakeholders across the network to better understand their departmental processes and needs and to build constructive relationships.
* Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes.
* Develop unique information flow solutions to streamline information handoff.
* Menotr junior members of the Operational Excellence team and help develop their skills.
* Support the Operational Excellence leadership team in shaping the project portfolio.
* Identify & implement ways of expanding the team skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving it's skillset for transforming the organization.
Qualifications/Requirements:
Experience:
Minimum of 3 years of experience in Health Administration, Business Administration, Healthcare Management, Consulting or other healthcare-related field(s). Experience with Tableau / Power BI or similar data viualization software required.
Education:
Bachelor's degree required, Master's degree preferred.
Licenses / Certifications:
N/A
Other:
Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science. Strong process mapping and visualization (Microsoft Visio). Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Ability to visualize data for improvement/performance monitoring. Experience with Tableau and Power BI required.