Customer Service Representative jobs at Rapid Response Monitoring

Job DescriptionDepartment: Member Relations and Awards Reports to: Director, Member Relations and Awards Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - 8949 Wilshire Summary/Objective: The Specialist, Member Relations, Global Outreach, and Awards Administration supports the Academy's membership and awards processes within the Animation, Documentary, Makeup & Hairstyling, and Short Films branches. This role manages and facilitates Academy rules and eligibility, submission processes for various categories, and provides logistical and administrative support throughout the awards season and Academy membership. Essential Functions of the Job: Support the Director, Member Relations and Awards by managing and facilitating the delivery of required film submission materials for the Animation, Documentary, Makeup & Hairstyling, and Short Film categories. Help with member voting eligibility and viewing assignments for the Animation, Documentary, and Short Film categories. Assist with overall rules and eligibility questions, including but not limited to General Entry and Best Picture. Facilitate the Oscar Qualifying Festival lists and the Short Films Qualifying Festival Selection Committee. Provide logistical support, including Branch Executive Committee meetings, Executive Committee meetings, Task Force meetings, screenings, and public events. Review, proofread, and edit a variety of documents for accuracy, proper formatting, and spelling to ensure consistent output. Collaborate and assist in producing the Oscars Season programming at the Academy Museum. Other duties and special projects as assigned by the Senior Director of Member Relations and Awards. Required Competencies: A bachelor's degree in arts, film media, or a related field is required. 3-5 years of knowledge and professional experience in the awards and/or entertainment industry. Excellent written communication skills and experience drafting email correspondence. Experience in organizing and planning live events. Demonstrate high-level knowledge of key film industry players, films, and trends. Able to work and meet deadlines under pressure and handle multiple ongoing projects at once. Must be able to learn and work with technical programs and troubleshoot. Demonstrated ability to influence, build relationships, and deliver results in a complex, cross-functional organization. Night and weekend work will be required. Physical Demands: Work events in person. Work Environment: Events may be noisy and crowded. Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture. Compensation: The expected base salary range for this role is $25.00 - $26.00 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.) Benefits: Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays. Additional time off including summer hours, winter hours, and a cultural floating holiday. Paid sick leave. Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare. Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage #LI-DNI Powered by JazzHR QAcjdXThPy

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a remote position. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.

Click to view job description RECREATION CUSTOMER SERVICE REPRESENTATIVE - Parks & Recreation Assist in supervising Recreation Center instructors, programs, and activities. Work evenings and/or weekends as needed. Perform other related work as required. ESSENTIAL JOB FUNCTIONS: Assist in supervising instructors, programs, and activities of Recreation Center during assigned scheduled hours. Check out equipment to patrons. Keep attendance and class records during assigned shift. Utilize basic computer skills to enroll students in class programs. Add, subtract, and make change correctly. Provide basic information to patrons regarding all PARD activities. Supervise large groups, including children, both visually and audibly, to ensure health/safety standards are maintained and to assure orderly integration of all programs. Communicate courteously and effectively (in English), verbally and in writing, with patrons, the public, all other city employees, and officials. Sit and/or stand for long periods of time. Lift and carry boxes (up to 30 pounds) of garbage bags and/or recycling products to citizen's vehicle in adjacent parking lots. Perform minor maintenance duties, including, but not limited to, periodically ensuring cleanliness of building. Cope effectively with high noise levels. Work evenings and/or weekends as needed. OTHER JOB FUNCTIONS: May be required to carry, push, pull, drag and/or hold objects up to 30 pounds (furniture or equipment). REQUIRED EDUCATIONS, DEGREES, CERTIFICATES, AND/OR LICENSES: Completion of ninth grade required. EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS: Must be a minimum of 16 years of age. Must have basic computer skills. Knowledge of equipment used in various games, sports, and other recreation activities preferred. Experience using Class software preferred. Must be able to work evening and weekend hours. Must have abilities to: deal courteously and effectively with other employees and the public, in person and by telephone; develop and maintain effective public relations; make effective decisions quickly; work effectively and maintain good working relationships in a small team environment, without close supervision; perform routine office/clerical duties; and represent the recreational facility appropriately by presenting a professional image of recreation, health, and fitness. Spoken and written English language ability required. Number of available positions: 1 Completion of ninth grade required. Must be a minimum of 16 years of age. Must have basic computer skills. Position : 009163003 Code : 124-9 Type : INTERNAL & EXTERNAL Location : PARKS HEIGHTS Group : NONEXEMPT Job Family : PARKS-HEIGHTS RECREATION CENTE Job Class : RECREATION CUSTOMER SRVCS REP Salary: $21.00-$24.62

The Department: Silicon Valley Power (SVP) has proudly served the innovative community of Santa Clara since its inception on July 23, 1896. Over 125 years later, we remain dedicated to providing reliable electricity to our residents and the thriving high-tech sector. As a city-owned, not-for-profit electric utility, SVP offers exceptional customer service and competitive rates. We uphold our commitment to sustainability by sourcing over 40% of our electricity from carbon-free renewable resources, including wind, solar, geothermal, and hydroelectric energy, while also capturing local methane gas for electricity production. At SVP, we are more than just a utility; we are dedicated partners in creating a sustainable future for Santa Clara. We empower our community with energy-efficient solutions while delivering safe, reliable, and affordable services. Join us as we continue to drive innovation and champion sustainability for future generations. The Position: This is a lead role for the City's Key Customers and the key customer engagement team. This role is pivotal in maintaining and enhancing our business relationships with key customers, ensuring their needs are met with exceptional service and support. In this role, you will build and maintain strong relationships with senior leaders of major customer accounts while providing administrative and technical support. This position will require strong problem-solving and customer service skills to find and implement solutions. You will work with other departments to improve customer experiences and support, and you will create and share reports and presentations with senior management, highlighting important customer insights. This position will lead direction for assigned professional, technical, and clerical staff and perform work on the more difficult customer accounts as assigned. Additional Information: Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered. Application packets may be submitted online through the "Apply Now" feature on the job announcement at ********************* Applications must be submitted by the filing deadline of January 9, 2026 at 4:00 PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Effective December 21, 2025, the salary range for this position will be 135,246.00 - 172,696.44. This position may be filled at or near the minimum of the salary range. EDUCATION AND EXPERIENCE Minimum Education Requirements: Graduation from an accredited college or university with a bachelor's degree in engineering, economics, business administration, marketing or a closely related field. Minimum Experience Requirements: Four (4) years of progressively responsible experience in a utility or business organization where work responsibilities have involved project management, public affairs, and/or marketing. Acceptable Substitution: * Ten (10) years of progressively responsible experience may be accepted in-lieu of a bachelor's degree. * A Master's Degree in Business Administration, Marketing, or other related field may be substituted for one year of the required experience. License/Certifications: Possession of an appropriate, valid California driver's license is required. Desirable Qualifications: Experience supervising assigned professional and other staff is desirable. Other Requirements: May be required to work unusual hours in emergency situations. Must be able to perform all the essential functions of the job. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************** or *******************************.

Call Center - Customer Service Representative Pay Range: $21 - $23 / hr (depending on experience) JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company. Qualifications for Call Center Representative: Exceptional customer service and phone skills Excellent communication skills Ability to multitask in a fast-paced call center environment. Strong attention to detail with problem-solving capabilities Strong listening skills Ability to achieve our call center goals. Proficient at typing & comfortable with computers Responsibilities of the Call Center Representative: Answer inbound customer calls in a fast-paced environment. Empathize & understand customer's urgent need for service. Create Tickets and Schedule the customer's appointment. Answer customer questions and provide service information. Communicate with customers via chat or email. Coordinate and communicate with other internal departments. Be prepared to complete other duties delegated on an as-needed basis. No Pest Control Experience Needed- We will train you! Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire Paid Holidays Paid Sick Time & Vacation Dental Insurance Vision Insurance Medical Insurance 401 (k) Matching At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions

Call Center - Commercial Customer Service Representative Reports to: Contact Center Manager Pay: $21 - $23/hr The JP McHale Commercial Customer Service Representative will handle commercial customer inquiries through phone, email, and chat. They are organized, levelheaded, and patient with the ability to multi-task. Must be motivated, computer literate, highly organized with great follow-up skills. The job involves answering inbound phone calls, scheduling appointments, calming clients, and following up with clients and technicians. Daily there is an average of 20-30 calls and 40-60 emails per agent. POSITION RESPONSIBILITIES Answer client questions via phone calls, email, and chat. Schedule/Reschedule client service appointments. Verification of correct client account information. Handle “Alerts” sent by Technicians on client accounts. Collect payment on accounts with balances. Process additional client work requests. Schedule new client Intensive services. Escalate client issues/concerns to management. Be available for On-Call weekend hours as needed. Resolve issues with clients. Assess clients needs and recommend products and services. Maintain proficiency in all organizational safe working policies and practices. Performs miscellaneous job-related duties as assigned. ESSENTIAL EXPERIENCE, EDUCATION, AND SKILLS REQUIRED Associate degree Previous Call Center experience a plus Experience with PestPac Software a plus Background in Pest Control, Termite, and/or Wildlife control a plus Knowledge of the 5 boroughs and transit system is required Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.) Knowledgeable about company's products and services, and customer-related policies. Strong communications skills. Organizational skills, ability to multitask. Strong problem solving and solution identification. Ability to collaborate with all departments and employees within the organization. Strong customer service skills. Work Independently within a group. Why work for JP McHale Pest Management? We offer: HEALTH BENEFITS Medical, dental and vision coverage Company-paid life insurance Company-paid short-term disability Optional supplemental benefits Enrollment eligibility begins first of the month following date of hire FINANCIAL ASSURANCE 401(k) plan with company match Weekly pay Convenient direct paycheck deposit Team Member reward and recognition program AND MORE Eight (8) paid holidays Paid Time Off Team Member referral bonuses Opportunities to participate in community events At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions! **Equal Opportunity Employer** ** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. **

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. We seek part-time Hospitality Center Staff to join our Hospitality Center Network. The Hospitality Center Staff welcomes Individuals and families visiting correctional facilities. The position provides general oversight of the Hospitality Center during visiting hours. Salary: $18.00 hourly Requirements Essential Duties: * Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. * Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. * Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. * Respond to general inquiries for program information. * Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. * Maintain a clean and safe environment in accordance with all infection and safety control policies. * Report all physical plant problems to the supervisor, when appropriate, and prison authorities. * Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. * In-person attendance is required to collaborate with co-workers. * Perform other duties as assigned. Minimum Qualifications: * High school diploma or equivalent is required. Key Competencies: * Must be dependable and professional * Excellent interpersonal and communication skills * Strong problem-solving skills * Enjoy working with children * Ability to interact with a multicultural population is essential * Must be able to adapt to change as the program dictates * Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. Salary is based on commensurate experience and other qualifications

Requirements Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. Respond to general inquiries for program information. Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. Maintain a clean and safe environment in accordance with all infection and safety control policies. Report all physical plant problems to the supervisor, when appropriate, and prison authorities. Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. In-person attendance is required to collaborate with co-workers. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent is required. Key Competencies: Must be dependable and professional Excellent interpersonal and communication skills Strong problem-solving skills Enjoy working with children Ability to interact with a multicultural population is essential Must be able to adapt to change as the program dictates Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. ** Salary is based on commensurate experience and other qualifications Salary Description $18 per hour

Job Posting Job title: Account Representative/Customer Service Representative (Tribal Training Print Source) Application Deadline: Open until filled Compensation: Minimum of $23/hour. DOE Benefits: *Paid Holidays *Rich Medical, Dental & Vision *Generous Vacation & Sick *401(k) Match Status: Full Time/Regular position WE ARE AN ORGANIZATION THAT VALUES IN-PERSON COLLABORATION AND INTERACTION, SO WE DO NOT OFFER ANY REMOTE POSITIONS. Job Summary This is a customer service centered position that performs all duties required to understand print requests, prepare price estimates and sales orders. This position interacts with a variety of customers from retail to resale, local and national Tribal entities intaking print requests and seeking new business. This position serves as the customer point of contact and manages communications of assigned projects for the entire order, from inquiry to estimates, order processing, and delivery. Essential Functions Communicate in a timely and professional manner to customer inquiries and requests. Develop client relationships by providing excellent communication between client and TTPS staff. Prepare print job estimates under the supervision of the Lead Account Rep/CSR and Assistant Director by gathering proposals, specifications and related documents. Conduct competitive bidding, procurement, price negotiations and budgeting. Research and price print materials and promotional products, contact vendors to obtain pricing. Follow through and maintain the job workflow process from initial estimate through revisions, through final sales acceptance, order processing, and delivery. Intake and assist with all internal SCTCA print orders. Work closely with the TTPS team to understand shop capabilities and capacities while preparing a job quote and sales order. Other duties as assigned including but not limited to, light bindery duties (folding, sorting, collating) and general office work. Job Requirements and Qualifications Education: Minimum High School Diploma or equivalent. Associate degree preferred. Experience & Requirements: Minimum of 1 years (3 years preferred) commercial print industry experience either as an estimator or customer representative. Good understanding of the print industry, sales, and production workflow is required. Previous print and promotional product estimating/sales are preferred. Experience using Ordant or printing estimating and order management software are preferred. Knowledge of local tribes and programs preferred. Experience using QuickBooks and Microsoft Excel are a plus. Some graphics knowledge and experience are a plus. Skills: Excellent verbal and written communication. Strong customer service. Attention to detail. Highly organized. Able to accept direction from supervisors and work independently when needed to meet deadlines. Physical: Typically requires sitting for extended periods of time. Lifts and moves objects on occasion weighing up to 35 pounds with assistance. Primarily an indoor office environment. Conditions of Employment: Candidates are required to successfully complete a background check and drug screening. Other Information In addition to the essential duties listed above the Account Representative/Customer Service Representative is expected to: Communicate regularly with supervisor about department issues. Must possess excellent communication skills both orally and in writing. Demonstrate efficient time management and prioritizes workload daily. Consistently report to work on time prepared to perform the duties of the position. Demonstrate tact and a high level of professionalism due to the sensitive and highly confidential nature of the position. About Our Company The Southern California Tribal Chairmen's Association (SCTCA) is a multi-service non-profit corporation established in 1972 for a consortium of 25 federally-recognized Indian tribes in Southern California. The primary mission of SCTCA is to serve the health, welfare, safety, education, cultural, economic and employment needs of its tribal members and enrolled Indians in the San Diego County urban areas. A board of directors comprised of tribal chairpersons from each of its member Tribes governs SCTCA. How to Apply Preferred method: Apply online at ****************************** Apply in person and submit a completed Application for Employment with a resume to the Human Resources office*, located at 11475 Nejo Rd. Bldg H. Pala, CA 92059. *Office subject to closures. Fax a completed Application for Employment and resume to ************. Note: The Application for Employment can be found at ************** under the "Careers" link. Next Step in the Process If you are selected to move forward, you will be emailed an online assessment. If you are not selected, you will receive a denial email. Note: These emails could possibly go to the spam folder, so please check there as well. SCTCA IS AN "AT-WILL" EQUAL OPPORTUNITY EMPLOYER WITH NATIVE AMERICAN PREFERENCE To be considered under Native American Preference, you must submit verification of Tribal affiliation with your application.

YOU ENJOY helping customers. You're upbeat, organized and a self-starter able to work in a dynamic environment with limited oversight. You thrive in fast-paced, busy work environments. You expertly juggle numerous tasks while keeping the big picture in mind. Your colleagues revel at your ability to think through the tiniest of details. You're always taking note because nothing slips through the cracks. You're rarely caught without a smile on your face. You enjoy supporting team members and build relationships quickly. You take pride in creating an organized office environment. The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We will give prompt, professional, and courteous service to all customers while providing the best leak detection services in the world. Full-time, benefits, medical, paid time off, 401(k) Compensation commensurate with experience Customer Service Representative Job functions include: Answering calls from customers including homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses. Describing our leak detection services, preparing work orders, schedule and dispatch technicians, relay work orders, messages, and information to and from technicians. Data Entry. Organizing and filing daily electronic paperwork. Manage multiple tasks and handle high-stress situations. Complete assignments by a deadline. Customer Service Representative Qualifications: Ability to deal with high call volume, take notes and record information accurately such as customer's name, address, service needs, etc. Strong Customer Service skills: Your voice tone is friendly, confident, and reassuring. Honesty in communication is required. Language Skills: Applicant must have the ability to write business correspondence and procedure manuals with excellent grammar, punctuation, and spelling; and the ability to effectively present information and respond to questions from team members, clients, customers, and the general public. Mathematical Skills: Applicant must have the ability to calculate figures and amounts, such as discounts and percentages, and have the ability to apply basic math concepts. If you apply for this position put code number 16 after your name on your resume. Experience working with maps and knowledge of our geographical service area. Pride in accuracy and fastidious attention to detail. Strong computer skills, including Word, Excel, and other software programs. Type 40 WPM. Must Pass Background and Drug Screening prior to employment.

We are looking for an energetic, hardworking, and professional person to fill our CSR (customer service representative) position. This is a fast-paced position. We are looking for someone who is searching for long term employment, is able to work independently and in a group setting. We have created a close-knit family with all our employees and are looking for someone who will fit in with us! If you believe you are a great fit, please read the job description posted below. When applying for the position, please submit a cover letter stating which position would be a great fit for you and why. All positions include a criminal background check and possible drug screening. Summary: The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional and courteous service to all customers, while providing the best leak detection services in the world. This is a service position, meaning you are always serving a customer. The person answering the phone is the first person whom customers interact with and sets the tone for future iterations by making a good impression. CSR Job Functions Include: Answering calls from customers who are inquiring about leak detection services. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities. Prepare work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages and information to or from technicians through phones or email. Invoice completed inspection reports to clients, billing and collections. Answer calls, take notes and record information accurately such as customer's name, address, service needs, etc. Strong computer skills, including Word, Excel, and other software programs. QuickBooks knowledge is a plus. Essential Duties, Responsibilities, and Requirements for all positions include the following (Other duties may be assigned): Language Skills: Applicant must have the ability to write reports, business correspondence, and procedure manuals with appropriate grammar, punctuation, and spelling: and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. Customer Service Skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required. Attention to detail to ensure accuracy of information relayed is essential. Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company. Manage multiple tasks and handle high stress situations. Job Type: Full-Time Customer Service - Minimum 1yr experience.

Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely and effective support. Job Duties • Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages • Direct guests, route calls as needed • Upload data and provide tracking information on documents and logs • Assist customers with questions/information requested • Work closely with all Opus Inspection departments to improve the level of service to the customer. • Performs customer service-oriented duties as assigned Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff.- Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. * Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. * Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. * Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. * Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. * Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. * Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. * Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. * Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. * Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. * Perform notary services. * Assist in the training of other employees. * Provides exceptional customer service to those contacted in the course of work. * Other related duties may also be performed; not all duties listed are necessarily performed by each individual.Knowledge of: * English usage, spelling, grammar, and punctuation. * Proper public and telephone contact practices. * Basic financial record keeping procedures and methods. * Methods and equipment used in processing payment and other fees. * Modern office practices, procedures and equipment, including filing systems. * Basic mathematical principles and procedures. * Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. * Computer operations, including computer software applications and other specialized business applications. * Organization, procedures and operating details of City department to which assigned. Skills in: * Computer keyboard, typewriter and 10-key calculator. * Working as part of a team. * Phone skills and diplomacy. * Computer and Internet searches. Ability to: * Exercise tact, judgment and patience in dealing with the public, staff and client departments. * Be flexible with changes in policies and procedures * Work under pressure. * Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. * Interpret and apply City regulations and procedures as applicable to billing, fees and collections. * Learn the organization, procedure and operation details of the City. * Use a variety of business software applications in order to complete assigned duties in a timely manner. * Use good judgment in the application of City policies, regulations and procedures. * Work any shift, including weekends and holidays is mandatory for some assignments. * Maintain appropriate records and reports. * Type at a speed of not less than 35 net words per minute. * Perform mathematic calculations. * Understand and follow oral and written instructions. * Work with minimal supervision. * Speak clearly and concisely. * Perform notary services. * Work with a diverse group. * Establish and maintain effective working relationships with those contacted in the course of work. * Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. * Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: * Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. * A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at **************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************

Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities. American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company. Duties include: Answer incoming customer calls Provide service information Confirm recommendations and estimate appropriate services Schedule appointments Transcribe technician field reports Follow all state and code requirements Bring attention to any procedure/policy failures and/or corrections Required Qualifications: Accurately type 40 WPM Exceptional Customer Service Skills Professional Phone Manner Ability to multitask in a fast-paced, high-call environment Excellent grammar, spelling and punctuation Must be able to pass a criminal background check and drug screening Preferred Qualifications: Phone-related customer service experience Desired Qualifications: Bilingual a plus Relevant Work Experience: 1+ year Education Level: High School or equivalent Salary/Wage: Starting pay $17/hr. +, negotiable with experience Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training

Job Description Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities. American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company. Duties include: Answer incoming customer calls Provide service information Confirm recommendations and estimate appropriate services Schedule appointments Transcribe technician field reports Follow all state and code requirements Bring attention to any procedure/policy failures and/or corrections Required Qualifications: Accurately type 40 WPM Exceptional Customer Service Skills Professional Phone Manner Ability to multitask in a fast-paced, high-call environment Excellent grammar, spelling and punctuation Must be able to pass a criminal background check and drug screening Preferred Qualifications: Phone-related customer service experience Desired Qualifications: Bilingual a plus Relevant Work Experience: 1+ year Education Level: High School or equivalent Salary/Wage: Starting pay $17/hr. +, negotiable with experience Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training

Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities. American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company. Duties include: Answer incoming customer calls Provide service information Confirm recommendations and estimate appropriate services Schedule appointments Transcribe technician field reports Follow all state and code requirements Bring attention to any procedure/policy failures and/or corrections Required Qualifications: Accurately type 40 WPM Exceptional Customer Service Skills Professional Phone Manner Ability to multitask in a fast-paced, high-call environment Excellent grammar, spelling and punctuation Must be able to pass a criminal background check and drug screening Preferred Qualifications: Phone-related customer service experience Desired Qualifications: Bilingual a plus Relevant Work Experience: 1+ year Education Level: High School or equivalent Salary/Wage: Starting pay $15+, negotiable with experience Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training Start a career today with American Leak Detection!

* THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER Join the City of Hemet Public Works as a Customer Service Representative! Are you passionate about helping others and creating positive experiences? The City of Hemet is seeking a dedicated and service-focused Customer Service Representative to join our team. In this vital role, you will be the first point of contact for our community-providing friendly assistance, answering inquiries, and ensuring residents feel supported and valued. We are looking for individuals who thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer care. If you're a strong communicator, a team player, and committed to serving the public with professionalism and empathy, we want to hear from you! Come make a meaningful impact in a growing city that values innovation, integrity, and outstanding service. Apply today and help us continue building a community we're proud to call home! The applications will be used to establish an eligibility list for a one-year period. All vacancies will be filled from the eligibility list. A completed application and copy of your Grade I Water Distribution certificate must be submitted to be considered for this position. A resume is optional but desirable. All required materials must be submitted as attachments to the on-line application. THE POSITION: Under general supervision, incumbent performs a full-range of duties associated with the provision of metered services to customers, including water meter reading, setting, repairing, and testing. Incumbent provides customer service to residential and commercial water users; performs service turn-on and shut-off activities; and performs other related duties as required. This is an outstanding opportunity for an energetic and experienced professional. The ideal candidate will be detailed oriented, committed to best practices, and ready to join a dynamic, professional team committed to providing excellent customer services. Duties may include, but are not limited to, the following: * Reads meters manually or operates an electronic radio receiver in order to down load readings for billing purposes; performs reading activities on a scheduled route basis; investigates customer complaints and unusual reads involving high usage/billing; re-reads meters as necessary; delivers pink tags for delinquent billings; carries out work orders involving water turn-ons and shut-offs. * Installs, tests, maintains and repairs water meters; maintains radio read meters; places repair bands on leaking meters; replaces meter boxes and lids; trims shrubbery that interferes with access to the meters. * Operates light duty vehicles and other power and hand equipment used in the installation, maintenance, repair and reading of water meters; maintains and cleans assigned equipment; inspects tools and equipment for safety and mechanical defects. * Demonstrates a full understanding of applicable policies, procedures and work methods associated with assigned duties; may operate a dump truck; may provide training to less experienced staff; responds to questions and concerns from the general public; provides customer service and information as is appropriate and resolves public service complaints. * Prepares and maintains a variety of written reports and computerized records; reads maps and route schedules. * May assist in the repair and maintenance of water production and distribution lines and facilities, including water services as well as other municipal facilities. * Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public. KNOWLEDGE Methods and procedures for troubleshooting, installing, testing and replacing water meters; procedures for water utility billing; methods and techniques of reading water meters, including remote monitoring; practices for underground facilities and landscape maintenance; local utility laws, codes and regulations; tactful and courteous methods of dealing with the public; safety requirements for operation of trucks and other equipment; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices. ABILITY Perform maintenance, repair and installation on water meters and water production facilities; maintain accurate and up-to-date records; understand and carry out oral and written instructions; respond to public inquiries, requests for service and complaints in a tactful and courteous manner; independently work in the field performing utility service duties; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships. SKILL Operate an office computer and a variety of computer software applications and electronic radio receiving equipment; safely and effectively operate a variety of equipment and tools used in water system maintenance and repair. MINIMUM QUALIFICATIONS Education and/or Experience Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a Customer Service Representative. A typical way of obtaining the required qualifications is to possess the equivalent of three years of experience in water utilities maintenance and installation, and a high school diploma or equivalent. CERTIFICATION/LICENSE * Possession of, or ability to obtain, an appropriate level California driver's license. * Possession of a Grade I Water Distribution certificate issued by the State Water Resources Control Board. REQUIRED ATTACHMENT MATERIALS: * Grade I Water Distribution Certificate issued by the California State Water Resources Control Board * All required documents MUST be submitted with application to be considered. PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO KEEP ALL CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS YOUR CERTIFICATES EXPIRE, YOUR APPLICATION WILL BE DISQUALIFIED. WORKING CONDITIONS Position requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry, and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, the incumbent in this outdoor position works in all weather conditions, including wet, hot, and cold. The incumbent may use chemicals and lubricants, which may expose the employee to fumes, dust, and air contaminants. Incumbents may be exposed to mechanical, electrical, and biological hazards. The nature of the work also requires the incumbent to climb ladders, work at heights over 10 feet, work in confined spaces, use power and noise producing tools and equipment, drive motorized vehicles and heavy equipment, and work in heavy vehicle traffic conditions. The incumbent may be required to respond to after hours emergency call-outs. Environment The employee generally works indoors as well as outdoors in all weather conditions, including wet, hot and cold. The nature of the work also requires the incumbent to drive motorized vehicles. Selection Process All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include any combination of a written exam, oral board interview, and/or skills assessment to further evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of six months. Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED. CANDIDATES WHO REQUIRE REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE. THE PROVISIONS IN THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. DEFINITION Under general supervision of full-time staff, performs duties related to booking, monitoring and maintaining order among inmates in a direct supervision jail facility. This part-time classification is distinguished by the need to exercise independent judgment and initiative in the performance of duties within specific areas of responsibility in a Type II jail facility that uses a "direct supervision" inmate management philosophy. Incumbents will work independently under the indirect supervision of designated full-time jail or police department personnel. Note: CalPERS (CA PUBLIC EMPLOYEES' RETIREMENT SYSTEM) retired annuitants are not eligible for this position. * Assists in monitoring the conduct of inmates in a variety of custodial situations within a jail facility. * Performs inmate intake processes by searching, accepting property, checking criminal history records, booking, issuing clothing, fingerprinting and photographing inmates. * Ensures that inmate property is recorded and safely secured. * Escorts inmates to housing modules from attorney visits, medical visits, and inmates returning from court. * Escorts and directs inmates to recreational, operational and rehabilitative activities; observes interaction and verbally or physically intervenes if necessary. * Assists in ensuring that the facility is clean, well-maintained and secure. * Monitors condition of jail facility, identifies hazards or maintenance issues and refers matters requiring attention to appropriate personnel. * Receives, resolves or attempts to resolve complaints or requests from inmates; refers matters to supervisors. * Completes appropriate records such as assignment logs, transfer and release paperwork, etc. * Responds appropriately to inquiries regarding inmates. * Receives and checks incoming and outgoing mail and correspondence. * Observes and directs activities during inmate visits. * Enforces jail rules and prepares written documentation concerning incidents or violations. * Controls or assists in monitoring access to attorney rooms and visiting areas within the facility. * Assists in processing inmates for court appearances as necessary. * Operates department vehicle to pick up medications from local pharmacies, as needed. * Operates manual and electronic jail security systems. * Provides escort services for maintenance staff and other service providers within the jail facilities. * Performs administrative tasks updating classification or housing information, serving subpoenas, processing paperwork and preparing memos and reports. * Assists in ensuring that operations comport to applicable state and federal laws concerning the confinement and security of inmates as well as other administrative regulations, judicial rulings, and Police Department manuals, policies and regulations. * Performs other related functions as assigned. Sufficient training, education, and/or experience to demonstrate the skills and abilities listed below; successful completion of pre-employment process including comprehensive background investigation with no felony convictions; 18 years of age at the time of application. Skill in: Exercising safe and effective communication skills; basic typing and computer use. Ability to: Maintain security, control and custody of inmates; provide clear and direct instructions on rules, regulations and procedures; interact with people of varied social, economic and cultural backgrounds; develop and maintain accurate records and prepare thorough but concise reports: utilize various management information systems and automation tools to maintain and access information and electronic communications via desktop computer systems and computer networks; make decisions on effective courses of action in emergency situations; establish and maintain effective working relationships with others; work effectively under minimal supervision. NOTE: Must possess and maintain a valid California Class C driver's license as a condition of employment. Tattoo Policy: Tattoos shall not be visible while employees are on-duty. If you have any visible tattoos on or behind the ear, on the hands or fingers, on the neck or head that cannot be covered by a standard collared uniform shirt, you do not meet our tattoo policy and you will not be able to continue in the selection process. If you have any questions regarding the tattoo policy, please contact Background Unit Supervisor, Sergeant Daniel Baek via e-mail ******************* Candidates will be required to attend and successfully complete an eight-week correctional officer training academy. Attendance dates are to be determined.All applicants are required to complete and submit a City application form and answer the supplemental questionnaire online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications, as well as responses to the supplemental questionnaire, will be reviewed by the Human Resources Department and Police Department. A Personal History Statement and Background Investigative Questionnaire, completed by candidates prior to the end of the selection process, will also be reviewed by the Police Department. Applicants that possess the most recent and pertinent qualifications will be invited to continue in the selection process, which includes (may be administered/scored in a different order than what is listed below): The following three selection components (#2 Physical Agility Examination, #3 Oral Interview Examination and #4 Background Review) are all consolidated in one full day of testing. 1. PHYSICAL AGILITY EXAMINATION: (Qualifying) will evaluate each applicant's physical strength, agility and endurance in the following timed components: * 1.5 MILE RUN: The 1.5 mile run must be completed within 14 minutes to pass the City of Santa Ana physical agility test. * 50 YARD SPRINT: Sprint on a straight track within 30 seconds. * OBSTACLE COURSE: Complete the following: Start 15 yards back from the beginning of flight of stairs or bleacher steps, walk or jog the 15 yards, climb up 10 steps, return down the stairs and jog or run back to the original starting point within 30 seconds. * BODY DRAG: Lift and drag 165-pound lifelike dummy 20 feet within 20 seconds. Each of the above events are timed. Candidates must successfully complete all four events to pass the physical agility test. Tentative 2025 CO PAT Dates: 02/20/25, 03/25/25, 04/24/25, 05/20/25, 06/26/25, 07/24/25, 08/21/25, 09/25/25, 10/23/25, 11/20/25, 12/18/25 2. ORAL INTERVIEW EXAMINATION: (Qualifying) will evaluate experience, training and personal qualifications for the position. Candidates need a score of 70% or higher to pass the interview. 3. BACKGROUND REVIEW: (Qualifying) prepare personal statement, receive background packet and meet with background investigator. 4. REACT Test: (Qualifying) includes multiple-choice video simulations and computer administered test in which candidates must complete the following four components: a video-based human relations test, a reading test, a math test and a report writing test. Testing takes approximately 2 hours. The examination is administered by the National Testing Network. PLEASE DO NOT TAKE THE REACT EXAM UNTIL YOU RECEIVE AN E-MAIL STATING THAT YOU MEET THE MINIMUM QUALIFICATIONS. Candidates need a score of 75% or higher on the Video Section, 70% or higher on the Count Section, and 80% or higher on the Reading Section to pass this examination. 5. COMMANDER/MANAGER ORAL INTERVIEW: (100%) will evaluate each candidate's experience, training and personal qualifications for the position. Candidates need a score of 70% or higher to pass the interview. BILINGUAL ORAL FLUENCY EXAM: (If applicable) Applicants interested in receiving bilingual pay must be fluent in both English and any one of the following languages: Spanish, Chinese, Korean, Vietnamese, and other languages designated by the Orange County Registrar of Voters. Candidates do not need to pass this examination in order to continue in the selection process. Applicants must pass every component of the selection process in order to be further considered. NOTE: Prior to appointment, candidates will undergo a thorough backgrounds process, polygraph assessment, psychological suitability evaluation, and medical examination to determine minimum acceptable physical qualifications. Once appointed, candidates will be required to attend and successfully complete an eight-week, full-time Correctional Officer training academy within the one-year probationary period. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Hours: Evening As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customers property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. Thats where you come in! See the Responsibilities section below to learn more. The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone. Starting Pay Rate: $21.00 Per Hour (not including shift differentials) Shift Differentials: Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. * For hours worked between Monday Friday 6:01am 4:59pm, $21 per hour (standard pay rate) * For hours worked between 5:00pm and 9:00pm, +$0.50 per hour * For hours worked between 9:01pm and 6:00am, +$1.00 per hour * For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour Start dates Available: Start your 4-week training on one of the dates below: * January 5, 2026 (8:00am - 4:30pm) * January 26, 2026 (8:00am - 4:30pm) Responsibilities Include: * Receive inquiries from clients via phone, email, and fax * Triage and field questions from clients * Input contract information in our database * Implement client account transfers and verify changes * Ensure all client account entries adhere to jurisdictional regulations * Provide team members with proofreading, scanning, mailing, and other administrative support Summary: Each day, youll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients needs are met with accuracy and efficiency. Qualifications: * High School diploma required, Associates or equivalent military experience preferred * Attention to detail, with an ability to stay focused on assigned tasks * Basic computer and typing skills * Good communication - written and verbal, particularly on the phone * Many of our positions require an extra level of screening to obtain Department of Defense security clearance * Successfully clear drug screen and background check to meet industry and security licensing requirements * Data Entry experience is preferred. What awaits you at Rapid Response: * Annual salary increases and performance bonuses * Medical, Dental, Vision, and 401k * Paid vacation and sick time * Wellness program and wellness days off * Internal advancement opportunities * The opportunity to make an impact on communities across the country every day About Us: Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Additional Information: Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at