Customer Service Specialist jobs at Raytheon Technologies - 3035 jobs

Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The F135 Lighting Sustainment Center Team seeks an F135 Operations Center Analyst at the Wright-Patterson Air Force Base, OH, facility. As part of the F135 Sustainment Organization, the Lightning Sustainment Center and Operations Center are responsible for 24/7 propulsion system support and integration across the entire F135 value stream. In this role, you will serve as an Operations Center Analyst, providing internal and external customers with advanced knowledge of the F135 propulsion system and its integration with F-35 tactical operations. Your primary focus will be maintaining operational readiness across the global fleet. You will regularly participate in fleet health reviews with key stakeholders and provide Pratt & Whitney status updates to enable effective planning and scheduling by customers. The F-35/F135 program continues to expand by approximately 100 aircraft annually, offering the individual in this role significant exposure to the sustainment of one of the world's largest and most advanced military aviation programs. Join the Pratt & Whitney Sustainment team and be part of this critical mission. What You Will Do: Provide support on F135 fleet issues and operational status, acting as the primary liaison between internal teams, supply chain, and external stakeholders to ensure aligned fleet sustainment. Monitor and manage non-mission capable (NMC) status, support daily operational meetings, and provide critical propulsion readiness data to support informed decision-making and global fleet readiness. Validate and manage purchase order demands using SAP, JTD, and Maintenix; track and update Action Requests (ARs) and ensure accurate fleet status documentation. Analyze fleet inspection and time-change requirements, advise field sites on purchase order placement, and monitor open requirements for emerging issues and scarce asset requests. Support and lead team training events, support continuous improvement initiatives, and contribute to a 24/7/365 operational environment, including shift flexibility, weekend/holiday support, and EH&S compliance. Qualifications You Must Have: BA degree in related Aviation Management/engineering/technical/logistics field required, or an associate degree and 9+ years of experience will be considered in lieu of a BA degree A minimum of 5 years of Customer support experience as well as MS Office Suite, specifically MS Word, Excel, PowerPoint required A U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer: Advanced abilities in data analytics and MS Office Suite. Comfortable working in a high-pressure, fast-paced military HQ or operations center environment. Possess excellent presentation skills with some experience briefing at the executive level (General/Flag Officer and Government/Industry equivalents). Learn More and Apply Now! In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee's personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms