Senior Supervisor jobs at Raytheon Technologies - 540 jobs

Senior Supervisor, NDT Inspection (1st Shift)
Raytheon 4.6
Senior supervisor job at Raytheon Technologies
Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: ********************************************************************************************** Security Clearance: None/Not Required Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. 1st Shift: Monday - Friday 7AM - 3PM Relocation Assistance may be provided What You Will Do Lead and supervise Quality inspectors to meet product quality and customers' delivery expectation. Coach and develop Quality inspectors skills, establish job expectations and manage work performance. Able to plan, perform and support operation with addressing risks and opportunities. Support inspection benches including inspection plans, equipment and techniques. Perform Relentless Root Cause Analysis (RRCA) on product and process non-conformance. Maintain, implement and improve quality control procedures and inspection processes. Participate in performance improvement processes through CORE. To drive existing and future improvement projects. Lead, educate and instruct shop personnel on Quality procedures and Standards compliance. Train, test and certify NDT inspectors in the method(s) and techniques certified to latest quality control procedures. Perform system audits on all NDT areas and personnel of assigned work centers. Maintain compliance to all relative Nadcap program requirements. Prepare and verify work instructions for NDT methods in compliance with customer specification and requirements. Perform supervisory related activities & manage receiving inspection activities. Qualifications You Must Have Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience 4 or more years of experience in a Quality Supervisory role within a manufacturing environment. Experience with NADCAP Experience with MS Office products and ERP systems Certified to Responsible Level 3 in penetrant (PT) per NAS 410 Qualifications We Prefer Previous inspection experience in a Quality manufacturing environment Previous Aerospace manufacturing experience Effective communication and interpersonal skills. Background in chemical engineering, processing, or testing. Certified to Responsible Level 3 in penetrant (PT) per NAS 410, or working towards receiving Responsible Level 3 in penetrant (PT) per NAS 410. Proficient in reading and interpreting engineering documentation and drawings. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! WE ARE REDEFINING AEROSPACE. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
$56k-85k yearly est. Auto-Apply 9d ago

Looking for a job?

Let Zippia find it for you.

Senior AI Scientist & Team Lead - ML Innovation
Intuit Inc. 4.8
San Diego, CA jobs
A leading technology firm in Southern California is looking for an experienced AI Science Leader to build and deploy machine learning models. This role involves leading a team, influencing strategic decisions, and pushing the boundaries of machine learning. The candidate should have a PhD/MS in a relevant field, along with a robust background in ML and programming. A competitive compensation package, including cash bonuses and equity rewards, is offered, with a salary range of $237,000 - $320,500. #J-18808-Ljbffr
$237k-320.5k yearly 1d ago
Facilities Operations Supervisor
Apple 4.8
Seattle, WA jobs
**Weekly Hours:** 40 **Role Number:** 200*********** In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's retail stores, workplaces, and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world. We are seeking a dynamic and results-oriented Facilities Operations Supervisor to lead the efficient operation of our facilities, optimize operational processes, and cultivate a safe, clean, and productive environment. **Description** As a Facilities Operations Supervisor, you will lead a Facilities Operations team, including janitorial functions, drive the implementation of operational strategies, and foster cross-functional excellence. This role demands strong leadership capabilities, expertise in operations, and a customer-centric approach to service delivery. **Minimum Qualifications** + 5 years of supervisory experience with a proven track record of motivating, mentoring, and developing a team + 3 years of experience in Facilities, Business Operations, or related functions. + Experience with (Union) Janitorial oversight + Experience with Integrated Workplace Management Systems (IWMS). **Preferred Qualifications** + Experience in financial planning and budgeting, with the ability to develop and manage budgets effectively. + Bachelor's degree in Business Administration, Finance, or a related field. + Facilities Management certification (e.g., IFMA). + Strong analytical and process improvement skills, with the ability to identify and implement solutions to complex operational challenges; Experience with operational software and analytics tools. + Solid budgeting and financial management skills, including experience managing budgets and controlling costs. + Demonstrated success in process optimization and change management, with the ability to drive adoption of new technologies and processes. + A collaborative and team-oriented approach, with the ability to build strong relationships and work effectively with others. + Proven ability to manage multiple projects, priorities, and people concurrently in a fast-paced, high-growth, and results-driven environment. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (*********************************************************************************************** .
$104k-137k yearly est. 2d ago
Team Lead/Product Manager - Employee Engagement Systems
Bloomberg 4.8
New York, NY jobs
Description & Requirements About Employee Experience at Bloomberg A great employee experience is foundational to our ability to build world-class products and services for our clients. At Bloomberg, our internal platforms reflect our commitment to creating a workplace that is inclusive, informed, and connected. Our employee experience stack supports every Bloomberg employee in doing their best work, both individually and as part of our global community. Our mission is to ensure that all employees feel engaged, empowered, and inspired through seamless, intuitive, and impactful platforms that foster collaboration, promote inclusivity, and celebrate our shared values-whether in the office or remote. Employee Engagement Systems is central to our mission, creating and supporting the digital tools that bring Bloomberg employees together, foster our culture, and connect us to the broader world through philanthropy, events, and communication. This includes the tools that power employee inclusion, corporate news and events, and organizational discovery-helping employees understand the people, teams, and structure around them to build meaningful connections and navigate the company with confidence. We'll Trust You To: Define the product strategy for employee engagement systems within Bloomberg's employee experience portfolio. Deliver seamless, intuitive, and user-centric solutions that support inclusion, internal communications, philanthropy, events, and organizational discovery. Translate organizational objectives into digital platform capabilities that connect employees and foster a strong workplace culture. Leverage telemetry, user feedback, and behavioral data to continuously refine the experience and expand the reach of engagement tools. Manage, mentor, and develop a team of product analysts, fostering a collaborative and outcomes-driven environment. Provide direction and clarity across multiple initiatives, setting clear expectations, development goals, and performance feedback. Drive strategic alignment across team members while empowering them to lead with autonomy and purpose. Partner with HR, Internal Communications, and Corporate Philanthropy teams to align platforms with broader strategic goals and initiatives. Engage regularly with senior stakeholders to communicate vision, gather input, and report on platform usage, trends, and outcomes. Lead rollout planning, communications, and change management for key feature launches, ensuring smooth adoption across global offices. You'll Need to Have: 6+ years of product management or technical program management experience, including 2+ years leading employee-facing platforms or engagement tools. 2+ years of people management experience with a proven ability to lead, coach, and grow product-focused teams. Deep understanding of content management systems, engagement analytics, personalization, and platform adoption strategies. Experience working in large-scale enterprise environments. Excellent stakeholder collaboration and communication skills. Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent. We'd Love to See: Experience with employee intranet or communication tools such as Staffbase, Poppulo, or building custom engagement platforms. Familiarity with design, journey mapping, and employee feedback cycles. Success driving product decisions with data from telemetry, hypothesis validation, and user feedback loops. Salary Range = 180000 - 350000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
$114k-183k yearly est. 2d ago
Team Lead/Product Manager - Workplace Security & Safety
Bloomberg 4.8
New York, NY jobs
Description & Requirements About Employee Experience at Bloomberg A great employee experience is foundational to our ability to build world-class products and services for our clients. At Bloomberg, our internal platforms reflect our commitment to creating a workplace that is inclusive, informed, connected-and safe. Our employee experience stack supports every Bloomberg employee in doing their best work, both individually and as part of our global community. Our mission is to ensure that all employees feel engaged, empowered, and protected through seamless, secure, and intuitive workplace systems that support productivity and foster trust. From internal collaboration tools to physical security infrastructure, the Employee Experience group provides the technologies that help every Bloomberg employee navigate their workplace with ease and confidence. Workplace Security & Safety plays a critical role in that mission-designing and managing the systems that protect our people and our spaces. This includes employee badging systems, visitor management platforms, emergency preparedness tools, and video surveillance systems-together ensuring that Bloomberg's global offices are secure, compliant, and resilient. We'll Trust You To: Define and execute the product strategy for workplace security and safety systems within Bloomberg's employee experience portfolio. Deliver seamless, secure, and user-centric solutions for badging systems, visitor management, emergency communication, and video surveillance systems (e.g., Genetec). Ensure compliance with safety, privacy, and security regulations while driving intuitive access and monitoring experiences for employees and operations teams. Translate business and regulatory requirements into functional capabilities that integrate across multiple platforms and teams. Manage, mentor, and develop a team of product analysts, fostering a collaborative and outcomes-driven environment. Provide direction and clarity across multiple initiatives, setting clear expectations, development goals, and performance feedback. Drive strategic alignment across team members while empowering them to lead with autonomy and purpose. Collaborate with Engineering and Security Operations to deliver high-availability, high-integrity systems that integrate hardware and software. Partner with Facilities and Security Operations to align physical security tooling with real-world workflows and site logistics. Engage with Legal, Compliance, and Risk teams to ensure adherence to security, data protection, and physical access and surveillance regulations. Coordinate training, communication, and rollout planning for key platform changes, ensuring adoption across global sites. You'll Need to Have: 6+ years of product management or technical program management experience, including 2+ years in enterprise security, facilities systems, or workplace infrastructure. 2+ years of people management experience with a proven ability to lead, coach, and grow product-focused teams. Strong familiarity with physical security systems such as Genetec (video surveillance), access control, and visitor management solutions. Understanding of workplace safety programs, incident management processes, and related compliance frameworks. Experience working in large-scale enterprise environments. Excellent stakeholder collaboration and communication skills. Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent. We'd Love to See: Experience with integrated video and access control systems across multiple sites or regions. Familiarity with design, journey mapping, and employee feedback cycles. Success driving product decisions with data from telemetry, hypothesis validation, and user feedback loops. Passion for building workplace systems that are both highly secure and deeply employee-centric. Salary Range = 180000 - 350000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
$114k-183k yearly est. 2d ago
Team Lead, Inflight Operations Support (Fort Worth, TX, US)
American Airlines 4.5
Fort Worth, TX jobs
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job Responsible for supervising, directing and coordinating job performance and activities of Specialists, Flight Attendants and Support Staff. Serve as a liaison between multiple departments located at the Integrated Operation Center (IOC) and Inflight This job is a member of the Inflight Operations Team within the Customer Experience Division. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Manage a team who is responsible for the daily operation while continually seeking ways to improve our operation and give our customers (Flight Attendants) excellent customer service Collaborates with various departments within the IOC including Flight, Corporate Security, Social Media, Crew Scheduling, and Hotel/limo. Work in tandem with Inflight Base Operations Managers and other base employees Initiates appropriate corrective action, up to and including dismissal Identifies, leads, and motivates a strong management team in achieving the department's overall objectives, while being an advocate for Flight Attendants at the base. Participates in task forces and planning activities to problem solve and plan the future direction of the department. Ensures a quality product is consistently delivered to our customers Acts as the Manager on Duty or in an operational support role working in the actual operation as required. Coaches and counsels subordinate employees to ensure a thorough understanding of compliance with all company and departmental policies, procedures, and regulations Provides guidance in developing team for greater responsibility, transfer, and promotion Participates in task forces and planning activities to problem solve and plan the future direction of the department All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's Degree or equivalent experience 3+ years of relevant experience Experience working with a diverse group of people Ability to work shift work, including weekends and holidays Must fulfill FAA criminal background checks to qualify for unescorted access privileges to secure areas, if applicable Must Pass U.S. Department of Transportation (DOT) mandated drug test Preferred Qualifications- Education & Prior Job Experience Current Inflight, Passenger Service or IOC experience and understanding of working with a contract labor group is desirable Previous managerial or supervisory experience Knowledge of AA budgeting, policies, and procedures Skills, Licenses & Certifications Excellent interpersonal, planning and organizational skill Strong managerial skills Ability to effectively coordinate multiple projects at the same time Ability to manage management, non-management and contract labor workgroups Ability to lead by example and build consensus with various groups Proficient in Microsoft Software What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$68k-101k yearly est. 2d ago
Contact Center Supervisor, Amazon One Medical Customer Care
Amazon.com, Inc. 4.7
Tempe, AZ jobs
Amazon One Medical is transforming primary care by offering a platform that makes healthcare more affordable, accessible, and enjoyable. Unlike traditional doctor's office models, it addresses the frustrations of patients, providers, employers, and health networks. With a growing nationwide network, Amazon One Medical ensures members have easy access to comprehensive care and 24/7 virtual services, enhancing the patient experience through advanced technology. However, the company recognizes that much work remains in healthcare transformation. As it expands, Amazon One Medical is focused on building a diverse, driven, and empathetic team, where all employees can thrive. To continue its growth, Amazon One Medical is seeking passionate leaders to manage people, processes, and technology. The Manager I, Customer Servicer plays a vital role in delivering exceptional care, ensuring great experiences for both patients and staff. This role involves implementing the company's mission and leading a team to maintain high-quality, patient-centered services. The ideal candidate will be a strong people leader and problem-solver who excels in creating efficient workflows and fostering team cohesion. They should be self-aware, committed to learning, and able to focus on the bigger picture. The role requires expertise in customer service, administrative work, and team motivation, especially during times of change. This is a great opportunity for someone eager to make a real impact while helping to shape the future of healthcare. Key job responsibilities Oversee daily operations of the inbound, outbound, and administrative (back office) centralized patient support center. Foster a positive team experience through onboarding, training, performance feedback, coaching, learning opportunities, and career development. Manage a team of 15+ specialists and prepare performance reports by collecting and analyzing their data for coaching and feedback. Audit team interactions for quality and compliance, providing feedback to improve patient interactions. Lead team meetings, share important updates, and drive key performance indicators (KPIs) to ensure patient satisfaction and continuous access to care (CSAT/NPS). Assist in setting weekly, monthly, and quarterly goals and action plans for the team. Monitor performance to identify and resolve operational issues, improving overall efficiency. Ensure patients have an exceptional experience by providing timely access to care, handling pre- and post-visit tasks, messages, calls, and resolving issues smoothly. Build an engaged team by effectively communicating using the CICARE framework and Amazon Leadership Principles to meet patient and team experience goals. A day in the life Imagine leading a team that makes a real difference in patients' healthcare journeys. Your day will be filled with strategic team development, operational excellence, and creating meaningful connections that transform how people experience healthcare support. About the team We're a collaborative, innovative group committed to breaking down barriers in healthcare. Our team thrives on solving complex challenges, supporting each other, and creating pathways for exceptional patient experiences. We believe in continuous learning, mutual respect, and driving meaningful change in healthcare delivery. Basic Qualifications Minimum of 1 years of experience leading customer or patient-facing teams OR 3+ years of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company Ability to work varying shifts based on business needs, including nights, weekends, and holidays, to support 24/7 operations. Proficient with Microsoft Suite and Google Suite applications. Preferred Qualifications 2+ years of experience managing a high-volume contact center. Strong understanding of technology, software, and tools, including experience with IVR systems such as Nice-InContact. Experienced in navigating complex national markets and working within matrix healthcare organizations. Deep knowledge of region-specific healthcare systems with excellent written and verbal communication skills. Able to stay calm and composed to effectively resolve patient issues with minimal friction. Exceptional customer and patient service skills focused on delivering high-quality care. Proven ability to build collaborative team dynamics that foster a supportive and engaged culture. Skilled in talent development through mentorship, coaching, feedback, goal setting, and accountability. Demonstrated success in leading change management initiatives and driving process improvements. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $82,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$47.5k-82.7k yearly 2d ago
Client Service Supervisor
Element Materials Technology 4.4
Huntington Beach, CA jobs
ID 2026-18076 Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise Salary: $65,000 - $80,000/year (Depending on Experience) Responsibilities * Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives * Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers * Track open customer disputes to solve in a timely manner * First point of escalation for direct reports to assist with resolving complaints / issues * Train team members on communication technics to ensure maximum customer satisfaction is achieved * Resolve discrepancies on purchase orders regarding quantity, specifications, etc. * Address variation from POs, quotations and system pricing with internal business partners * Provide support to the sales team regarding customer concerns and potential new business opportunities. * Create purchase orders for outside processing on items that cannot accommodated at our facility * Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards * Demonstrate the Element Values to ensure an environment of respect and dignity * Other duties as assigned Skills / Qualifications * 5 years minimum experience in customer facing roles (or being the first point of escalation) * 2 years of supervisor experience or managing a team * Solid understanding of invoicing and handling of billing cycles * Aerospace or material testing background preferred * Bilingual a plus * Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point) * Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail. * Develop strong relationships with internal and external clients to resolve issues effectively. * Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
$65k-80k yearly 2d ago
Supervisor, AACU Support Services (Fort Worth, TX, US)
American Airlines 4.5
Fort Worth, TX jobs
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Support Services team consists of two departments: Imaging and Mailroom. Principal duties and responsibilities listed are representative of the overall duties performed by the department. The Support Services Supervisor would be a working leader, proficient at these tasks and in addition, but not limited to, provide first level of support for department issues, team performance reviews, scheduling and managing procedural documentation What you'll do Manage the daily Support Services operation Lead, coach, educate, train, and motivate Support Services' team members Evaluate daily workload and assign daily tasks as needed, ensuring accuracy and completion of all work Facilitate and support departmental projects, including recommending initiatives and projects to streamline and automate departmental work Cross-train employees to perform both imaging and mailroom duties Maintain current departmental policies and procedures Assist Manager on departmental annual budget, explaining monthly variances and developing project and capital expenditure recommendations Perform administrator duties and vendor management oversight for the third-party applications utilized Perform other duties, as assigned As a working Supervisor, the selected candidate will also daily be spending a significant portion of their time doing the operational work within Support Services: Receive, sort and distribute incoming mail Receive incoming deliveries to be delivered throughout the Credit Union Process outgoing mail and packages Operate and maintain postage metering system as well as the letter folder/stuffer equipment Track and log documents, postage and packages using electronic tracking system and computer software Work directly with all parcel delivery services and assist all Credit Union departments with mail services Maintain copy paper supply and fulfill branch supply orders Order the delivery and pickup of documents from off-site storage facility Prepare documents for imaging Index documents received electronically or in paper batches Import and process documents from the network Process exceptions in the departmental research folders Index and delete documents from the imaging system Maintain and adhere to records retention and destruction policies Clean out backfiles from off-site storage facility Process returned Visa debit cards Assist users with document research requests Sort returned mail The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and ensuring that his/her work is compliant with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High school diploma or GED Preferred Qualifications- Education & Prior Job Experience * Experience utilizing standard computer applications and performing data-entry with a high degree of accuracy * Previous successful leadership experience Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, Webex) Ability to exercise excellent member service skills Ability to interact professionally with all levels of staff and members Ability to effectively communicate with all levels of staff, both verbally and written Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to utilize a computer and perform data entry work in an efficient and accurate manner Ability to coordinate daily work of a team and provide guidance and feedback in a supportive manner Ability to lift 40 pounds Ability to sit and/or stand for extended periods of time Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$45k-63k yearly est. 2d ago
Right of Way Supervisor - San Diego, CA
Bowman 3.5
San Diego, CA jobs
**Short Description** Bowman has an opportunity for a Right of Way Supervisor to join our team on a hybrid basis in San Diego, CA. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Take on a leadership role within the Right of Way team and coordinate with Right of Way Agents/COS, other leaders, clients, engineers, and other disciplines to deliver transportation, energy, or utility projects on schedule and on budget. Train and mentor staff and manage workload for assigned team. **Responsibilities** **Leadership and Direction** + Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution. Manage people and processes to ensure effective execution. Review work produced by staff for quality assurance. **At the Operational and Company Level** + Assist Field Agents in conducting on-site assessments of right of way and utility properties. **Do the Work** + Manage daily assignments and allocation of resources. + Track results and report progress on a regular basis. + Ensure that project processes and procedures are implemented and adhered to. + Provide guidance in challenge identification and development and implementation of solutions. + Complete timesheet review and employee evaluations. **Success Metrics and Competencies** + Ability to work both independently and within a team environment. + Ability to effectively communicate with all levels of the organization and external partners. + Highly motivated and problem-solving attitude. + Strong sense of urgency in responding to constituents. + Effective verbal and written communication skills. + Strong work ethic and commitment to quality. + Self-reliance and ability to operate independently with limited direction. + Strong marketing/business development skills and mindset. + Effective working relationship with internal leaders and peers, as well as external clients. + Commitment to becoming a "citizen" of the broader organization, breaking down barriers and silos. + Ability to effectively manage multiple time-sensitive tasks. + Basic understanding of financial reports and metrics. **Qualifications** + Bachelor's degree or equivalent industry related Right of Way work experience required. + Five or more (5+) years of experience performing aspects of land, Right of Way, easement acquisition, title research, or comparable industry related education. + Minimum of two (2) years of Right of Way supervisory experience, preferred. + Knowledge in all aspects of Right of Way, including acquisition, title, permitting, due diligence, public relations, community outreach and basic understanding of general regulatory and legal issues. + Intermediate computer skills in various Microsoft applications including Outlook, Word, Excel and PowerPoint, as well as familiarity with database systems. + Experience reading design plans/profiles. + Ability to lead and develop a Right of Way team and manage individual projects. + Satisfactory driving record as determined by the Company and a current, valid State driver's license. + Bilingual abilities preferred. + Ability to obtain a real estate license within 90 days in state, if required. **About Bowman** Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. **Our comprehensive benefits package includes:** + Medical, dental, vision, life, and disability insurance + 401(k) retirement savings plan with company match + Paid time off, sick leave, and paid holidays + Tuition reimbursement and professional development support + Discretionary bonuses and other performance-based incentives + Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. **Physical Demands and Working Environment** + Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. + Mobility around an office environment. + Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business. + Occasional lifting or carrying up to 20 pounds. + Occasional pushing or pulling up to 20 pounds. + Occasional reaching outward or above shoulder. \#LI-RL1 ** Disclaimer** Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* . Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email ********************* . Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************
$57k-92k yearly est. 1d ago
Right of Way Supervisor - Tampa, FL
Bowman 3.5
Tampa, FL jobs
**Short Description** Bowman has an opportunity for a Right of Way Supervisor to join our team in Tampa, FL. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Take on a leadership role within the Right of Way team and coordinate with Right of Way Agents/COS, other leaders, clients, engineers, and other disciplines to deliver transportation, energy, or utility projects on schedule and on budget. Train and mentor staff and manage workload for assigned team. **Responsibilities** **Leadership and Direction** + Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution. Manage people and processes to ensure effective execution. Review work produced by staff for quality assurance. **At the Operational and Company Level** + Assist Field Agents in conducting on-site assessments of right of way and utility properties. **Do the Work** + Manage daily assignments and allocation of resources. + Track results and report progress on a regular basis. + Ensure that project processes and procedures are implemented and adhered to. + Provide guidance in challenge identification and development and implementation of solutions. + Complete timesheet review and employee evaluations. **Success Metrics and Competencies** + Ability to work both independently and within a team environment. + Ability to effectively communicate with all levels of the organization and external partners. + Highly motivated and problem-solving attitude. + Strong sense of urgency in responding to constituents. + Effective verbal and written communication skills. + Strong work ethic and commitment to quality. + Self-reliance and ability to operate independently with limited direction. + Strong marketing/business development skills and mindset. + Effective working relationship with internal leaders and peers, as well as external clients. + Commitment to becoming a "citizen" of the broader organization, breaking down barriers and silos. + Ability to effectively manage multiple time-sensitive tasks. + Basic understanding of financial reports and metrics. **Qualifications** + Bachelor's degree or equivalent industry related Right of Way work experience required. + Five or more (5+) years of experience performing aspects of land, Right of Way, easement acquisition, title research, or comparable industry related education. + Minimum of two (2) years of Right of Way supervisory experience, preferred. + Knowledge in all aspects of Right of Way, including acquisition, title, permitting, due diligence, public relations, community outreach and basic understanding of general regulatory and legal issues. + Intermediate computer skills in various Microsoft applications including Outlook, Word, Excel and PowerPoint, as well as familiarity with database systems. + Experience reading design plans/profiles. + Ability to lead and develop a Right of Way team and manage individual projects. + Satisfactory driving record as determined by the Company and a current, valid State driver's license. + Bilingual abilities preferred. + Ability to obtain a real estate license within 90 days in state, if required. **About Bowman** Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. **Our comprehensive benefits package includes:** + Medical, dental, vision, life, and disability insurance + 401(k) retirement savings plan with company match + Paid time off, sick leave, and paid holidays + Tuition reimbursement and professional development support + Discretionary bonuses and other performance-based incentives + Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. **Physical Demands and Working Environment** + Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. + Mobility around an office environment. + Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business. + Occasional lifting or carrying up to 20 pounds. + Occasional pushing or pulling up to 20 pounds. + Occasional reaching outward or above shoulder. \#LI-RL1 ** Disclaimer** Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* . Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email ********************* . Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************
$55k-78k yearly est. 7d ago
Senior Supervisor Manufacturing Operations
Analog Devices 4.6
Beaverton, OR jobs
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at ************** and on LinkedIn and Twitter (X). Analog Devices' has an immediate opening for a Day shift Back-half supervisor in our Beaverton, OR facility. Experience with Wafer Fab is a plus but not required. The position reports to the Manufacturing Operations Manager.Responsibilities and Duties include but are not limited to: Supervise and motivate a team of operators and leads in a high volume, semiconductor manufacturing environment, to meet daily, weekly and quarterly production goals. Establish a safe and healthy work environment by maintaining and enforcing organization standards, adhering to legal requirements and regulations. Ensure high quality output by managing team attendance, optimizing workload allocation, enforcing procedure and specifications, as well as issue identification and resolution. Consistently demonstrate proactive communication with co-supervisors, direct reports, support groups and management to establish clear direction and alignment on priorities and metrics. Work with your direct reports to develop and improve individual and team performance through coaching, appraising job results, counseling and course correcting employees. Participate in and model, continuous improvement activities, using Lean Manufacturing principles that are aligned with the actions of the other shifts. Maintain professional and technical knowledge by attending required training, educational workshops and reviewing professional publications (both on and off shift). Responsible for corrective actions to address problems associated with processing or operating machines or equipment and conduct formal employee performance evaluations. Supervisors may be expected to participate in Emergency Response Team (ERT) activities; and will be expected to manage appropriate responses to workplace safety incidents. Minimum Qualifications: Minimum of 3 years supervisor experience in a high- volume manufacturing environment required. AS or BS degree and/or equivalent experience supervising in a manufacturing environment. BS degree and study in Industrial Engineering, Business Administration or other technical fields is preferred. Proven expertise managing a team of 15-30 direct reports in a manufacturing environment. Semiconductor manufacturing experience preferred. Must possess excellent communication skills (written and verbal) as you will be working in a team environment that is very data driven. Must be able to demonstrate a solid understanding of building a team and providing training and leadership to promote a team-oriented working environment. Advanced computer skills are required including familiarity with windows-based programs such as Microsoft productivity tools (e.g., Excel, Word). Shift: Thursday, Friday and Saturday and every other Wednesday6:00am - 6:00pm (work schedule) For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: ExperiencedRequired Travel: NoShift Type: COP (Continuous Opns.) The expected wage range for a new hire into this position is $83,200 to $114,400. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors. This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.
$83.2k-114.4k yearly Auto-Apply 36d ago
Senior Product Install Supervisor
KLA 4.4
Hillsboro, OR jobs
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process. Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ. Manages cost through careful resource deployment, Install case management, and cross-charge management. Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management Reviews Installation documentation including eQuality checklists, Install procedures, etc. Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families. Qualifications BS degree or AA with applicable experience. 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required. Project management and organizational skills Written and oral communication is both clear and concise Superior presentation skills. Good interpersonal/communication skills in understanding customer needs. Minimum Qualifications BS degree or AA with applicable experience. Project management and organizational skills Written and oral communication is both clear and concise Superior presentation skills. Good interpersonal/communication skills in understanding customer needs. Base Pay Range: $76,400.00 - $129,900.00 AnnuallyPrimary Location: USA-AZ-Chandler-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
$76.4k-129.9k yearly Auto-Apply 7d ago
Senior Product Install Supervisor
KLA Corporation 4.4
Phoenix, AZ jobs
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities * Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process. * Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance * Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. * Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ. * Manages cost through careful resource deployment, Install case management, and cross-charge management. * Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management * Reviews Installation documentation including eQuality checklists, Install procedures, etc. * Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt * Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families. Qualifications * BS degree or AA with applicable experience. * 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Minimum Qualifications * BS degree or AA with applicable experience. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Base Pay Range: $76,400.00 - $129,900.00 Annually Primary Location: USA-AZ-Chandler-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
$76.4k-129.9k yearly Auto-Apply 7d ago
Senior Product Install Supervisor
KLA Corporation 4.4
Malta, NY jobs
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities * Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process. * Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance * Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. * Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ. * Manages cost through careful resource deployment, Install case management, and cross-charge management. * Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management * Reviews Installation documentation including eQuality checklists, Install procedures, etc. * Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt * Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families. Qualifications * BS degree or AA with applicable experience. * 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Minimum Qualifications * BS degree or AA with applicable experience. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Base Pay Range: $76,400.00 - $129,900.00 Annually Primary Location: USA-AZ-Chandler-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
$76.4k-129.9k yearly Auto-Apply 7d ago
Senior Product Install Supervisor
KLA Corporation 4.4
Totowa, NJ jobs
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities * Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process. * Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance * Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. * Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ. * Manages cost through careful resource deployment, Install case management, and cross-charge management. * Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management * Reviews Installation documentation including eQuality checklists, Install procedures, etc. * Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to Division and Exec Mgmt * Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families. Qualifications * BS degree or AA with applicable experience. * 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Minimum Qualifications * BS degree or AA with applicable experience. * Project management and organizational skills * Written and oral communication is both clear and concise * Superior presentation skills. * Good interpersonal/communication skills in understanding customer needs. Base Pay Range: $76,400.00 - $129,900.00 Annually Primary Location: USA-AZ-Chandler-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ************************** or at *************** to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ************************** to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
$76.4k-129.9k yearly Auto-Apply 7d ago
Senior Culinary Supervisor
Sodexo 4.5
Woods Hole, MA jobs
**Workdays/shifts** **_:_** Varying shifts, days/hours, and some weekends/holidays. More details will be provided during the interview process. **Employment Type:** Full-time **Pay Range:** $25 per hour - $30 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. **What You'll Do:** As a Senior Culinary Supervisor at Sodexo, you are a master multitasker and a quality-of-life improver. You will provides oversight at the direction of management on-site to coordinate routine work activities of service employees engaged in food operations, including but not limited to fast casual, coffee/counter service, cafeterias, events/banquets, casual dining and cafes. **Responsibilities include:** + Provide support to management in the daily oversight of key functions and employees during the normal course of business + Assist in ensuring a safe working environment throughout the facility for all employees. + Facilitate orientation and training of employees + Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution. + Attends work and shows for scheduled shift on time with satisfactory regularity + Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. **What You Bring:** + Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. + 2 or more years of related work experience. Previous supervisory experience preferred. + Additional Requirements: Not Applicable (N/A) Link to full Job description (********************************** **What We Offer:** + Flexible and supportive work environment, so you can be home for life's important moments. + Access to ongoing training/development and advancement opportunities to turn your job into a career + Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. + In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary (********************************************************************************************************************* _Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._ **Who we are:** At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form (******************************************************************* .
$25-30 hourly 17d ago
Senior Culinary Supervisor
Sodexo 4.5
North Andover, MA jobs
**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. **Employment Type:** Full-time **Pay Range:** $28 per hour - $31 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. **What You'll Do:** As a Senior Culinary Supervisor at Sodexo, you are a master multitasker and a quality-of-life improver. You will provides oversight at the direction of management on-site to coordinate routine work activities of service employees engaged in food operations, including but not limited to fast casual, coffee/counter service, cafeterias, events/banquets, casual dining and cafes. **Responsibilities include:** + Provide support to management in the daily oversight of key functions and employees during the normal course of business + Assist in ensuring a safe working environment throughout the facility for all employees. + Facilitate orientation and training of employees + Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution. + Attends work and shows for scheduled shift on time with satisfactory regularity + Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. **What You Bring:** + Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. + 2 or more years of related work experience. Previous supervisory experience preferred. + Additional Requirements: Not Applicable (N/A) Link to full Job description (********************************** **What We Offer:** + Flexible and supportive work environment, so you can be home for life's important moments. + Access to ongoing training/development and advancement opportunities to turn your job into a career + Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. + In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary (********************************************************************************************************************* _Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._ **Who we are:** At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form (******************************************************************* .
$28-31 hourly 16d ago
Sr Triage Supervisor - SME
ASM Research 4.2
Arlington, VA jobs
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. Hires, trains, coaches, counsels, and evaluates the performance of direct reports Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures Facilitates and participates in staff training Participates in staff meetings and clinical conferences Supports quality and risk management to meet call center target metrics Ensures complete and accurate documentation in case management system (CMS) Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained Minimum Qualifications Master's degree in social work and Family Therapy, Counseling, or other human services field Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable Other Job Specific Skills Must be a U.S. Citizen Knowledge of mandated procedures for child and elder abuse situations Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults Exceptional written and verbal communication skills Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm Excellent organization and time management skills Comply with all HIPAA regulations Ability to obtain a Public Trust clearance
$57k-103k yearly est. 1d ago
Supervisor Support Services
Fulgent Therapeutics 4.2
Needham, MA jobs
About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes. Qualifications Knowledge/Experience High School diploma or equivalent required. 3+ years of lead or supervisory experience in an anatomical pathology laboratory required. Experience preferred with troubleshooting of all systems within Operations. Experience preferred with writing and editing of Standard Operating Procedures (SOPs). Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot. Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. General working knowledge of the Internet for business use. Ability to multi-task and work in a fast-past, deadline driven environment. Drive for results across service, quality, and continuous improvement. Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness. Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling. Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement. Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Ability to provide support to different departments and leaders. Lab Specific Qualifications Visual acuity (including color discrimination) and analytical skill to distinguish fine detail. Ability to tolerate extensive periods seated and/or standing. Must possess ability to perform repetitive motions. Ability to lift up to 20 pounds. May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin. May be required to handle general laboratory reagents. May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
$66k-101k yearly est. 12d ago