Relationship manager jobs in Grand Rapids, MI - 203 jobs
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Client Advisory Service Manager (For-Profit)
Hungerford
Relationship manager job in Grand Rapids, MI
Job Type Full-time Description As a Client Advisory Services Manager at Hungerford, your day is dynamic and impactful. You'll engage in client financial oversight, prepare for advisory calls, and collaborate on accounting strategy. This role focuses on solving complex accounting challenges for a variety of for-profit businesses- enhancing controls, guiding transitions, and improving accounting processes. You'll lead project teams, review deliverables, and coach staff through engagements that build their confidence and capability. We're looking for individuals who thrive in collaborative environments, stay current with industry standards, and consistently seek ways to deliver value beyond compliance. Responsibilities Drive strategic oversight of full-cycle client accounting and advisory engagements Manage payroll processes Deliver actionable insights to guide financial planning & analysis decision making Develop financial models and budgets to support organizational growth Manage sales and use tax processes Contribute to business development and marketing growth initiatives Inspire and mentor teams Requirements Bachelor's Degree in Accounting, Business, or related field Active CPA, CMA, or MBA preferred 5 years of relevant public accounting experience 3 years of experience in a client-facing leadership role Previous experience in QuickBooks, Intacct, or NetSuite Qualifications Microsoft Office proficiency Analytical and problem-solving skills Professional communication (written & verbal) Able to understand and resolve complex accounting issues Servant focused mindset towards managing client and team relationships Exceptional multitasking and prioritization skills Benefits Health Insurance - Immediate eligibility for employer-sponsored medical, dental, vision Work-Life Balance - schedule flexibility, personalized hybrid work arrangements, generous PTO, parental leave Flexible Spending & Dependent Care Accounts 401k Retirement Advising About Us Hungerford is a forward-thinking, innovative firm with over 80 years of proud service to West Michigan. We offer expertise in tax, audit, accounting, business advisory, technology, and wealth management, and are deeply committed to diversity, equity, inclusion, and collaboration-within our team, with clients, and throughout the community. Our culture is rooted in excellence, inclusivity, and a shared dedication to client success and employee growth. By exchanging innovative ideas, we help organizations thrive, create new opportunities for our people, and give back in meaningful ways. Through it all, we make sure to have fun. As a locally owned and operated firm, we're proud to call Grand Rapids, Greenville, Holland, Muskegon, and St. Joseph home.5c143e31-5e48-4549-b638-05792d185386
$58k-90k yearly est. 20h ago
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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Relationship manager job in Kalamazoo, MI
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$44k-51k yearly est. 7d ago
Client Service Manager
Arthur J. Gallagher & Company 3.9
Relationship manager job in Grand Rapids, MI
Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service! How will you affect Client Service, Service Manager, Manager, Benefits, Retail, Client
$65k-99k yearly est. 4d ago
Client Relationship Manager (BLDI)
Waseyabek Development Company LLC
Relationship manager job in Grand Rapids, MI
Mission
BLDI Environmental Engineering is a full-service environmental consulting firm headquartered in Grand Rapids, Michigan. Founded in 1991, BLDI continues to provide progressive, professional, and practical consulting services. We offer straight-forward, cost-effective solutions to environmental issues. BLDI is proud of our steadfast reputation for meeting or exceeding our client's expectations, resulting in repeat projects with longstanding customers.
BLDI is part of a portfolio of companies managed Waséyabek Development Company, LLC (WDC), a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for the Band which will contribute to its long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities. Members of NHBP or other federally-recognized tribes are encouraged to apply.
Purpose of the Role
The Client RelationshipManager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI.
Serving as a primary external face of the company, the Client RelationshipManager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role.
Minimum Qualifications
Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
Strong interpersonal skills with a natural ability to build trust and rapport
Highly organized with strong follow-through and time management skills
Comfortably representing services at a high level and learning technical offerings over time
Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
Willingness and ability to travel regularly for face-to-face client engagement
Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.
Key Responsibilities
Client RelationshipManagement
Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets
Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities
Maintain consistent visibility through onsite visits, meetings, and regular communication
Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs
Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities
Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through
Business Development, Proposals, and Account Growth
Identify and support opportunities across BLDI's service lines including Environmental Due Diligence, Remediation, and Federal work
Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up
Manage and grow a portfolio of key client relationships with responsibility for retention and expansion
Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership
Represent BLDI at industry events, networking functions, and client-facing engagements
Collaboration and Internal Alignment
Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership
Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood
Support continuous improvement by relaying client feedback and market trends
Partner with marketing and leadership on outreach, engagement strategies, and account planning
Minimum Qualifications
Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
Strong interpersonal skills with a natural ability to build trust and rapport
Highly organized with strong follow-through and time management skills
Comfortably representing services at a high level and learning technical offerings over time
Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
Willingness and ability to travel regularly for face-to-face client engagement
Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.
Compensation
This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization.
Role Summary
The Client RelationshipManager plays a critical role in strengthening BLDI's client partnerships through trust, communication, and consistent presence. This position supports immediate business development needs while developing the skills, perspective, and leadership capacity necessary to grow into expanded sales and leadership responsibilities over time.
Disclaimer:
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
$80k-129k yearly est. Auto-Apply 41d ago
Relationship Manager
Global Payment Holding Company
Relationship manager job in Kalamazoo, MI
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers through our innovative payment and software solutions. We're a Fortune 500 company that combines cutting-edge technology with exceptional service to help businesses of every size grow and prosper.
If you're passionate about helping business owners thrive-and you love selling technology that transforms the way they run their operations-join our dynamic, growth-minded team. Together, we'll shape the future of commerce.
Job Summary:
As an Outside Sales Executive, Payment Technology, you'll be on the front lines helping small and mid-sized merchants modernize how they run their business through Genius , our industry-leading Point of Sale and payment platform.
You'll manage the full sales cycle-from prospecting and lead generation to running demos, negotiating, and closing deals. You'll work closely with your District Manager and sales leadership for coaching and support while driving your own success in a fast-paced, high-reward environment.
This is a role for driven, tech-savvy sales professionals who want to make an impact-selling real solutions that help local businesses simplify operations, improve customer experience, and grow revenue.
What You'll Do
Sell Genius and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius helps businesses streamline payments, improve operations, and increase customer loyalty.
Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.
What You Bring:
Proven success in B2B sales, preferably in SaaS, fintech, or merchant services.
Strong communication, presentation, and negotiation skills-comfortable selling both face-to-face and virtually.
High energy, self-motivated, and competitive-driven to exceed targets.
Professional presence and genuine ability to connect with business owners.
Familiarity with the restaurant or retail industries is a plus.
Valid driver's license and ability to spend at least 75% of your time in the field.
Minimum & Preferred Qualifications:
Must be 18 years or older.
High school diploma or GED required; college degree preferred.
Two or more years of relevant B2B sales experience.
Must live within the geographic area of the posting.
Compensation:
Annual On-Target Earnings (OTE): $100,000+
Base Salary: $40,000+
Residual Income: Keep earning monthly from the accounts you build.
Bonuses: Monthly and quarterly incentives for surpassing quota and achieving stretch goals.
Your total compensation depends on your performance, skills, and territory-your success is in your hands.
Benefits
Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.
Our Culture:
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do. Global Payments is an Equal Opportunity Employer.
Diversity and EEO Statements:
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
$40k-100k yearly Auto-Apply 6d ago
Corporate Banking Relationship Manager III
Old National Bank 4.4
Relationship manager job in Grand Rapids, MI
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently seeking a Corporate Banking RelationshipManager that will be responsible for generating new loan and deposit business, according to assigned sales goals, by initiating and developing relationships with businesses, industries, developers and consumers. The Corporate Banking RelationshipManager maintains acceptable credit quality and appropriate loan pricing. Individual portfolio management and client relationship expansion, including partner referrals, are critical for success in this position.
Salary Range
The annual salary range for this position is $62,300 - $199,000. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Achieve Sales Targets
Works to achieve assigned personal sales goals through proactive activities and behaviors that lead to results.
Aligns client and bank objectives and orchestrates organizational resources and referral partners to build collaborative, client-focused relationships.
Uses a consultative selling approach to understand client needs and opportunities, including conducting pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining features and benefits, overcoming objections and closing the sale.
Leverages centers of influence to build a network and create a pipeline of business.
Loan Originations
Ensures loan requests meet the requisite level as set forth under current loan standards by evaluating loan requests for proper purpose, structure and pricing.
Partners with support staff to ensure the loan origination process meets bank and client expectations.
Seeks guidance and insight from other lenders and Executives to deliver the best possible loan terms for the bank and client.
Portfolio ManagementManages a portfolio of customers satisfactorily, ensuring the relationships are maintained in a professional manner and monitoring of the portfolio meets current loan standards.
Strives to meet or exceed average portfolio target by strengthening existing client relationships and fostering new relationships.
Manages delinquencies and portfolio to ensure that classified credits are recognized timely and referred promptly to Special Assets.
Key Competencies for Position
Strategy in Action - Build your strategic mindset capability.
Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
Actively seeks to understand factors and trends that may influence role.
Anticipates risk and develop contingency plans to manage risks.
Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
Aligns activities to meet individual, team and organizational goals.
Compelling Communication - Openly and effectively communicates with others.
Effectively and transparently shares information and ideas with others.
Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
Unites others towards common goal.
Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
Makes Decisions & Solves Problems - Seeks deeper understanding and takes action.
Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
Collaborates and seeks to understands the root causes of problems.
Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
Takes action that is consistent with available facts, constraints and probable consequences.
Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience.
Passionately serves internal/external clients with excellence.
Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.
Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Qualifications and Education Requirements
Bachelor's degree and/or H.S. Diploma/GED with equivalent work experience.
Minimum 5 years relevant Commercial banking experience.
Ability to orchestrate organizational resources by identifying key players, communicating relevant information, and building collaborative client-focused relationships.
Possesses a thorough knowledge of Loan Standards, Loan Review Administration and Banking/OCC Procedures.
Very high level of written and verbal communication skills.
Must have a proven track record of successful sales performance with strong business development skills.
Very high level of sales, negotiation and financial analysis skills.
RelationshipManager roles may vary between RM II, RM III, and RM IV - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to:
Depth and breadth of prior and/or related commercial lending, business development, commercial credit and portfolio management in Corporate banking and similar Commercial market experience
Number of consistent years with success and track record as a RelationshipManager (or similar role) at the Bank or at another financial institution
Demonstrated and proven ability to work through complex credits and/or other unique situations
Well connected, known in market/region/industry, and influential in acquiring, deepening, and maintaining profitable client relationships through sales, prospecting and enhancing existing relationships
Prior experience formally or informally coaching and mentoring peers while utilizing leadership skills
Agile and prior proficiency to adapt if/when changes in sales practices and broader market and industry conditions are needed
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank.
Join our team!
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
$61k-79k yearly est. Auto-Apply 1d ago
Client Success Manager
Corporate Technologies, LLC 4.1
Relationship manager job in Grand Rapids, MI
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR).
Job Duties:
Respond to customer inquiries related to contracts, services, and account details
Generate and interpret reports, including ScalePad and Microsoft 365 license lists
Assist customers in developing and managing IT budgets
Manage contract amendments and Microsoft license updates
Support onboarding and offboarding processes for client accounts
Address and resolve customer complaints across multiple service areas
Process and manage quotes with revenue under $1,500
Coordinate peripheral orders, PC replacements, and warranty/license renewals
Support limited project duties, including deal registration and lead generation
Investigate and resolve billing errors and technical disputes
Review invoices with customers and provide clear explanations
Collaborate with internal teams to ensure billing accuracy
Manage non-standard accounts and ensure service delivery
Maintain and grow accounts under $400 MRR
Meet or exceed individual performance quotas within group targets
Qualifications
Proven experience in customer service, account management, or technical support
Strong understanding of IT services, licensing, and contract structures
Excellent communication, organizational, and problem-solving skills
Ability to manage multiple priorities and maintain attention to detail
Proficiency with CRM systems, ticketing platforms, and reporting tools
Job Type: Full-time
Pay: $40,000 - $50,000 base pay annually, plus generous commission structure
Benefits:
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Compensation details: 45000-50000
PI08591d748f67-31181-39415746
$40k-50k yearly 8d ago
Client Retention Manager - Farmers Insurance
Farmers District 40
Relationship manager job in Grandville, MI
Customer Retention Manager | Farmers Insurance
Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency.
In this role, you'll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you.
About Our Agency
At Farmers Insurance, we're committed to protecting what matters most to our clients-while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you'll gain access to professional training, mentorship, and opportunities to advance your skillset and career.
Key Responsibilities
As a Customer Retention Manager, you will:
Build strong relationships with existing clients through consistent and attentive service
Assist customers with policy updates, billing questions, claims support, and coverage reviews
Conduct regular outreach to ensure client satisfaction and retention
Identify opportunities to offer additional coverage that meets client needs
Provide accurate information about insurance products and maintain compliance with industry standards
Manage client interactions through CRM systems, ensuring timely follow-up and documentation
Collaborate with other team members to support agency goals and deliver a seamless client experience
What We're Looking For
The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service.
Preferred Skills & Experience:
1+ year of customer service, account management, or insurance experience
Excellent verbal and written communication skills
Strong problem-solving ability and attention to detail
Friendly, positive attitude with a professional mindset
Ability to prioritize tasks and manage time effectively
Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)
Bilingual abilities a plus
Why Join Our Team
As a Customer Retention Manager, you'll enjoy:
Competitive base compensation with performance incentives
Paid training and continuing education opportunities
Opportunities for professional growth within the agency
Flexible scheduling options (may include hybrid flexibility)
Supportive, team-focused culture that values results and relationships
Paid time off, holidays, and recognition programs
A well-known brand with a longstanding reputation for excellence
Ready to Make an Impact?
Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job-it's a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we'd love to hear from you.
Apply today to take your next step with Farmers Insurance.
$61k-98k yearly est. Auto-Apply 51d ago
Business Relationship Manager Senior Acquisition - Vice President
JPMC
Relationship manager job in Grand Rapids, MI
If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business RelationshipManager is for you.
As a Business RelationshipManager Senior (BRM) Acquisition banker in Business Banking, you'll be developing and managing a portfolio of large profitable business clients with annual revenue greater than ~$3MM. You'll focus on business development, acquiring balances, deepening product utilization, and gaining referrals to increase primary bank share. As a Senior Acquisition banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management, while focusing on acquiring new relationships, retaining and deepening existing relationships.
Job Responsibilities
Acquire, retain and deepen a portfolio of approximately 40-50 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
Develop strong referral network internally in partnership with Private Bank, Asset Wealth Management, Middle Market and One Chase to identify new opportunities for all partners
Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects
Develop relationships with clients, prospect and centers of influence through in-person/virtual calls to understand the needs of the business and its owners and develop the full financial relationship
Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
Partner with product specialists to ensure clients are onboarded seamlessly with end-to-end delivery of new accounts and full suite of products and services. Leverage service team to deliver an outstanding client experience
Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
Minimum of 5 years' experience in a Business Banking RelationshipManagement role or related business lending experience
Strong current business network; active involvement in community organizations such as Chambers of Commerce, non-profit boards
Demonstrates strong tactical business development and negotiation skills. Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently
Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
Balance needs of clients with associated risks and interests of the firm
Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
Preferred qualifications, capabilities, and skills
Bachelor's degree in Finance or related field, or equivalent work experience
Minimum of 3 years' managing clients >$10+MM revenue
In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts
Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
$72k-108k yearly est. Auto-Apply 60d+ ago
Relationship Manager (Consumer Lending) - Holland, MI
Wintrust Financial 4.9
Relationship manager job in Holland, MI
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Macatawa Bank, now part of the Wintrust Financial Corporation, is looking for top talent to join our team as a RelationshipManager.
Why Join Us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and annual discretionary bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 200+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
What you'll do:
This RelationshipManager position will be focused on reviewing underwriting of credit and regulatory compliance on multiple types of consumer loans, and being involved with multiple consumer lending projects while staying current with industry's regulations and requirements. There will be a considerable amount of customer service and support for an existing portfolio of consumer loans.
Review all consumer requests for credit following regulations, policies, and procedures. Oversee and guide staff on accurately reviewing credit requests. Involvement with multiple projects to ensure continued process improvement in consumer lending.
Manage current loan portfolio to ensure bank's risk exposure remains low
Train retail staff on consumer loan product features, functionality and benefits. Proper handling of applications and closings. Work with other areas of the bank to ensure high level of customer service
Various tasks as deemed necessary for the department to work effectively and efficiently
Qualifications:
3-5 years consumer lending experience preferred
Bachelor's degree preferred
Ability to work in a fast-paced work environment while maintaining strong attention to detail
Strong accounting, analytical, problem solving, and leadership skills
Strong written and verbal communication skills required
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated salary range for this role is $59,000-$77,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.
#LI-ONSITE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
$59k-77k yearly Auto-Apply 28d ago
Commercial Banker
Independent Bank 4.3
Relationship manager job in Grand Rapids, MI
Be Proud. Be You. Be Independent!
Are you an experienced Commercial Banker with formal Credit training looking to advance in your career? If so, we need you!
At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
About the Job:
Join
Independent Bank
as a
Commercial Banker
to originate and service secured commercial loans - with a focus on Commercial & Industrial (C&I) and Commercial Real Estate (CRE) lending - and help advance our mission of
inspiring financial independence today with tomorrow in mind!
This role offers immediate production opportunities, including the chance to assume part of an existing portfolio and step into established client relationships.
Why You Should Apply:
Comprehensive total rewards package.
A knowledgeable, goal-driven, and exciting team of colleagues.
Exposure to different areas of banking and the ability to work with leaders within the industry.
Community-focused events and volunteer opportunities.
What You Will Do:
Establishes relationships and generates business from new and existing customers.
Cross-sells other products and services and generates fee income for the bank.
Interview applicants regarding financing information.
Maintain productive relationships between the branches, mortgage loan officers, and the commercial loan department.
Build a solid relationship between the current customer base and Independent Bank. Cross-sell bank products and services to new and existing customers.
Exercise sound judgment and assertiveness in addressing complex problems and concerns.
Makes decisions on loans and terms within approved limits.
Monitors existing portfolio to ensure compliance with loan agreement terms and financial trends/developments.
Target and establish new customers within the market by participating in various community/professional activities.
Utilize the branch network to solicit new business while identifying existing customers with larger lending needs.
Ensure all documentation gets to the loan file. Ensure fee production for the bank by cross selling cash management services, investment services, and commercial loan fees.
Monitor and reduce the delinquency average for commercial loans.
Provides customer service and loan structuring training to junior lending staff.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
Bachelor's degree in Finance preferred (or equivalent years of working experience).
Formal credit training preferred.
Credit analysis and business development/lending experience required with 5+ years of commercial lending experience.
Excellent interpersonal, presentation and communication skills.
Aptitude for finance and have the ability to exercise sound judgment and business decisions.
Strong business development skills.
Personal Computer skills are also required, preferably Microsoft Office.
Be Proud. Be YOU. Be Independent!
$42k-65k yearly est. 60d+ ago
Business Relationship Manager/Branch Leader
Genisys Credit Union 4.1
Relationship manager job in Grand Rapids, MI
Business RelationshipManager/Branch LeaderLocation: Kentwood, MI | Impact: Market Pioneer | Type: Full-Time, ExemptAre you ready to build something big?
Genisys Credit Union is officially entering the Grand Rapids market, and we're looking for a powerhouse leader to plant the flag at our new Kentwood location. This isn't just "running a branch"-it's about being a community architect and the face of our expansion.
If you are a strategic networker who loves winning business, and being a dedicated mentor who thrives on developing talent, this is your next career chapter.
The Mission
As the Business RelationshipManager & Branch Leader, you will wear two high-impact hats:
1. The Market Maker (Business Development)
Own the Market: Lead our Grand Rapids entry by building deep roots in local chambers, business associations, and civic groups.
Grow the Portfolio: Hunt for and manage consumer, commercial and business lending opportunities, serving as a strategic advisor to local entrepreneurs.
Brand Ambassador: Turn the Genisys name into a household brand across the region.
2. The Captain (Branch Leadership)
Lead the Flagship: Oversee the deposit and loan growth, profitability, and service quality of our premier Grand Rapids branch and future locations.
Coach for Success: Mentor your team to hit sales and service targets using a "member-first" philosophy.
Operational Excellence: Ensure daily operations are seamless, compliant, and secure.
What You Bring to the Table
Experience: 2-5 years in a financial institution with at least 2 years of proven supervisory experience.
Education: A Bachelor's degree in Business or a related field.
Sales DNA: A track record of driving loan and deposit growth and a passion for business development.
Expertise: Solid understanding of credit analysis and financial institution regulations.
Credentials: Ability to obtain NMLS, Notary Public, and Credit Insurance Licensing.
Why This Role?
Autonomy: Shape the market-entry strategy and help identify future expansion opportunities.
Growth: Lead a flagship location with a clear path toward regional influence.
Culture: Join a team that values community involvement as much as financial excellence.
Why Choose Genisys?
We believe in taking care of those who take care of our members.
Competitive Retirement: 401k with match PLUS Profit Share.
Comprehensive Benefits: Health, Dental, Vision, Life, and Disability insurance.
Growth Mindset: We support education and professional development.
Stability: Join a respected financial institution committed to the Michigan communities.
Ready to Make Your Mark?
We aren't just looking for a manager; we're looking for a leader to grow with us in Grand Rapids.
Genisys Credit Union is an Equal Opportunity Employer (EOE M/F/Disability/Veteran).
$86k-105k yearly est. Auto-Apply 3d ago
Account Manager
Axis Automation 3.8
Relationship manager job in Grand Rapids, MI
Job Description
Who we are: Axis Automation leverages the teamwork of our leading engineers and machine builders to conceptualize, design, integrate, deploy and service factory automation systems for forward-thinking manufacturing customers. Our team has decades of automation experience, spanning hundreds of projects and thousands of automation configurations.
Our Mission: Supporting the adoption of automation solutions that empower people and enhance productivity
Our Vision: To be the leading automation solutions provider for the manufacturing community
What we are looking for: A career-oriented and motivated Account Manager to join a dynamic, tight- knit team engineering and integrating custom factory automation equipment supporting customers in general industries.
Position Title: Account Manager
Position Description:
Development and acquisition of new customers in general non-automotive industries
Maintain good standing and growing relationships with existing/acquired customers
Generate new project orders to meet or exceed annual goals
Work cooperatively and collaboratively with all team members, customer and supplier partners throughout project acquisition and delivery
Provide metrics, reports and success criteria for sales and related activities
Strategic planning and goal-setting surrounding market and customer sector-specific targeting and communication initiatives to close or grow customer accounts
Maintain & submit appropriate records for forecasting, quote status & expenses
Assist Applications Engineering team as needed in developing solutions to customers' needs
Support marketing efforts and general proactive market outreach activities
Position Requirements
Existing relationships with key customers and decision-makers in engineering and procurement
A general understanding of manufacturing, particularly as it pertains to automation equipment
Proven ability to continually contact prospective customers and develop relevant leads
Professional skills in organizing and leading conversations and building trust
Proven, and superior interpersonal, written and verbal communication abilities
Sense of diplomacy, including negotiation skills, conflict resolution and people management
Possess a creative and solutions-oriented approach to project opportunities
Willingness to travel to support customers in order to meet project sales goals
Ability to skillfully utilize CRM software and Microsoft applications notably Excel
Champion Our Operating Principles: You will be expected to actively embody and uphold our ten Operating Principles, which guide our every action and decision at Axis Automation. These principles are key to our culture and success.
Compensation: Base salary, sales commission, year-end discretionary bonus
Benefits: Paid-time off, 401(k) employer match, Health Insurance, Dental Insurance, Vision Insurance, Short-term and long-term disability, Parental leave, Life insurance
$67k-110k yearly est. 23d ago
CVL Dealer Sales - Retail Client Manager
Bank of America 4.7
Relationship manager job in Grand Rapids, MI
Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (**************************************************************************************************************
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
_Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development.
**Responsibilities:**
- Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales
- Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained
- Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed
- Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank
- Captures market intelligence and delivers feedback to leadership team
- Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences
**Skills:**
+ Business Development
+ Client Management
+ Customer and Client Focus
+ Influence
+ Prospecting
+ Active Listening
+ Adaptability
+ Negotiation
+ Networking
+ Relationship Building
+ Client Solutions Advisory
+ Emotional Intelligence
+ Referral Identification
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
R **equired** **qualifications :**
+ 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience
+ Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships
+ The ability to be a strong individual contributor with a team player attitude.
+ Ability to drive long distances with possible overnight stays
Desired **qualifications:**
+ The ability to work independently or in a team environment
+ Established dealer relationships within the market
+ Undergraduate degree
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$44k-64k yearly est. 54d ago
Automation Account Manager
SMC 4.6
Relationship manager job in Grand Rapids, MI
PURPOSE The Automation Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors
Serves as the primary contact for assigned customers and is responsible for customer satisfaction
Represents customer's needs and goals within the organization to ensure quality
Leads all aspects of the sales process, calling upon others to assist in solution development
Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
Completes detailed SAP and forecasts as required
Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts
Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
Meet or exceed target sales goals as detailed by Branch and Sales Managers
Complete market reports as new and relevant information become available
Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
Have passed all Pneumatic theory and other technical training required by SMC
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
Complete other duties as prescribed by the Branch Manager/Sales Manager
All other duties as assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's degree in Business, Marketing, related technical field, or equivalent experience
Minimum five (5) years of sales experience with SMC or equivalent industry sales experience
Extensive knowledge of SMC product lines
Comprehensive understanding of pneumatic components and their application
Thorough understanding of SMC policies and procedures
Detailed understanding of competitive product lines
Excellent communication, problem-solving, and leadership skills
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$61k-98k yearly est. 16d ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Relationship manager job in Muskegon, MI
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$44k-51k yearly est. 7d ago
Client Relationship Manager (BLDI)
Waseyabek Development Company LLC
Relationship manager job in Grand Rapids, MI
Mission
BLDI Environmental Engineering is a full-service environmental consulting firm headquartered in Grand Rapids, Michigan. Founded in 1991, BLDI continues to provide progressive, professional, and practical consulting services. We offer straight-forward, cost-effective solutions to environmental issues. BLDI is proud of our steadfast reputation for meeting or exceeding our client's expectations, resulting in repeat projects with longstanding customers.
BLDI is part of a portfolio of companies managed Waséyabek Development Company, LLC (WDC), a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for the Band which will contribute to its long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities. Members of NHBP or other federally-recognized tribes are encouraged to apply.
Purpose of the Role
The Client RelationshipManager is responsible for building and maintaining strong, trusted relationships with clients across all BLDI service areas. This role is centered on presence, reliability, and proactive communication, ensuring clients feel supported, informed, and confident in their partnership with BLDI.
Serving as a primary external face of the company, the Client RelationshipManager maintains regular in-person engagement, identifies opportunities, strengthens long-term relationships, and supports consistent, high-quality client experiences. This position is designed to grow over time and may evolve into a future sales leadership role.
Minimum Qualifications
Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
Strong interpersonal skills with a natural ability to build trust and rapport
Highly organized with strong follow-through and time management skills
Comfortably representing services at a high level and learning technical offerings over time
Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
Willingness and ability to travel regularly for face-to-face client engagement
Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.
Key Responsibilities
Client RelationshipManagement
Build and deepen relationships with clients across banking, real estate, development, municipal, federal, oil and gas, and businesses managing UST and AST assets
Serve as a primary relationship contact for clients navigating environmental risk, compliance, and long-term site responsibilities
Maintain consistent visibility through onsite visits, meetings, and regular communication
Develop familiarity with UST and AST ownership considerations, compliance drivers, and remediation concerns to anticipate client needs
Understand client workflows, operational pressures, and regulatory timelines to proactively identify opportunities
Act as a dependable, responsive point of contact clients can rely on for clarity and follow-through
Business Development, Proposals, and Account Growth
Identify and support opportunities across BLDI's service lines including Environmental Due Diligence, Remediation, and Federal work
Assist with proposal development, including scoping coordination, messaging, client strategy, and follow-up
Manage and grow a portfolio of key client relationships with responsibility for retention and expansion
Track client activity, opportunities, and outcomes using CRM tools and provide regular updates to leadership
Represent BLDI at industry events, networking functions, and client-facing engagements
Collaboration and Internal Alignment
Share client insights, market feedback, and upcoming opportunities with Directors, Project Managers, and leadership
Coordinate with technical teams to ensure client needs, expectations, and timelines are clearly understood
Support continuous improvement by relaying client feedback and market trends
Partner with marketing and leadership on outreach, engagement strategies, and account planning
Minimum Qualifications
Minimum 6 years of experience in a relationship-driven, client-facing role such as sales, business development, account management, or professional services
Experience in environmental consulting, banking, real estate, development, energy, or related industries preferred but not required
Strong interpersonal skills with a natural ability to build trust and rapport
Highly organized with strong follow-through and time management skills
Comfortably representing services at a high level and learning technical offerings over time
Effective and professional communicator across phone, email, written correspondence, meetings, and presentations
Willingness and ability to travel regularly for face-to-face client engagement
Ability to pass a drug screen and extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.
Compensation
This role includes a competitive base salary and an incentive or commission structure tied to performance, relationship growth, and business development outcomes. Compensation will align with experience, responsibility, and long-term growth potential within the organization.
Role Summary
The Client RelationshipManager plays a critical role in strengthening BLDI's client partnerships through trust, communication, and consistent presence. This position supports immediate business development needs while developing the skills, perspective, and leadership capacity necessary to grow into expanded sales and leadership responsibilities over time.
Disclaimer:
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
$80k-129k yearly est. 11d ago
Corporate Banking Relationship Manager III
Old National Bank 4.4
Relationship manager job in Grand Rapids, MI
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently seeking a Corporate Banking RelationshipManager that will be responsible for generating new loan and deposit business, according to assigned sales goals, by initiating and developing relationships with businesses, industries, developers and consumers. The Corporate Banking RelationshipManager maintains acceptable credit quality and appropriate loan pricing. Individual portfolio management and client relationship expansion, including partner referrals, are critical for success in this position.
Salary Range
The annual salary range for this position is $62,300 - $199,000. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities
Achieve Sales Targets
* Works to achieve assigned personal sales goals through proactive activities and behaviors that lead to results.
* Aligns client and bank objectives and orchestrates organizational resources and referral partners to build collaborative, client-focused relationships.
* Uses a consultative selling approach to understand client needs and opportunities, including conducting pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining features and benefits, overcoming objections and closing the sale.
* Leverages centers of influence to build a network and create a pipeline of business.
Loan Originations
* Ensures loan requests meet the requisite level as set forth under current loan standards by evaluating loan requests for proper purpose, structure and pricing.
* Partners with support staff to ensure the loan origination process meets bank and client expectations.
* Seeks guidance and insight from other lenders and Executives to deliver the best possible loan terms for the bank and client.
Portfolio Management
* Manages a portfolio of customers satisfactorily, ensuring the relationships are maintained in a professional manner and monitoring of the portfolio meets current loan standards.
* Strives to meet or exceed average portfolio target by strengthening existing client relationships and fostering new relationships.
* Manages delinquencies and portfolio to ensure that classified credits are recognized timely and referred promptly to Special Assets.
Key Competencies for Position
Strategy in Action - Build your strategic mindset capability.
* Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal.
* Actively seeks to understand factors and trends that may influence role.
* Anticipates risk and develop contingency plans to manage risks.
* Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions.
* Aligns activities to meet individual, team and organizational goals.
Compelling Communication - Openly and effectively communicates with others.
* Effectively and transparently shares information and ideas with others.
* Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
* Unites others towards common goal.
* Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
Makes Decisions & Solves Problems - Seeks deeper understanding and takes action.
* Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
* Collaborates and seeks to understands the root causes of problems.
* Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
* Takes action that is consistent with available facts, constraints and probable consequences.
Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience.
* Passionately serves internal/external clients with excellence.
* Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
* Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.
* Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Qualifications and Education Requirements
* Bachelor's degree and/or H.S. Diploma/GED with equivalent work experience.
* Minimum 5 years relevant Commercial banking experience.
* Ability to orchestrate organizational resources by identifying key players, communicating relevant information, and building collaborative client-focused relationships.
* Possesses a thorough knowledge of Loan Standards, Loan Review Administration and Banking/OCC Procedures.
* Very high level of written and verbal communication skills.
* Must have a proven track record of successful sales performance with strong business development skills.
* Very high level of sales, negotiation and financial analysis skills.
RelationshipManager roles may vary between RM II, RM III, and RM IV - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to:
* Depth and breadth of prior and/or related commercial lending, business development, commercial credit and portfolio management in Corporate banking and similar Commercial market experience
* Number of consistent years with success and track record as a RelationshipManager (or similar role) at the Bank or at another financial institution
* Demonstrated and proven ability to work through complex credits and/or other unique situations
* Well connected, known in market/region/industry, and influential in acquiring, deepening, and maintaining profitable client relationships through sales, prospecting and enhancing existing relationships
* Prior experience formally or informally coaching and mentoring peers while utilizing leadership skills
* Agile and prior proficiency to adapt if/when changes in sales practices and broader market and industry conditions are needed
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
$61k-79k yearly est. Auto-Apply 37d ago
Client Retention Manager - Farmers Insurance
Farmers District 40
Relationship manager job in Grandville, MI
Job Description
Customer Retention Manager | Farmers Insurance
Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency.
In this role, you'll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you.
About Our Agency
At Farmers Insurance, we're committed to protecting what matters most to our clients-while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you'll gain access to professional training, mentorship, and opportunities to advance your skillset and career.
Key Responsibilities
As a Customer Retention Manager, you will:
Build strong relationships with existing clients through consistent and attentive service
Assist customers with policy updates, billing questions, claims support, and coverage reviews
Conduct regular outreach to ensure client satisfaction and retention
Identify opportunities to offer additional coverage that meets client needs
Provide accurate information about insurance products and maintain compliance with industry standards
Manage client interactions through CRM systems, ensuring timely follow-up and documentation
Collaborate with other team members to support agency goals and deliver a seamless client experience
What We're Looking For
The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service.
Preferred Skills & Experience:
1+ year of customer service, account management, or insurance experience
Excellent verbal and written communication skills
Strong problem-solving ability and attention to detail
Friendly, positive attitude with a professional mindset
Ability to prioritize tasks and manage time effectively
Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)
Bilingual abilities a plus
Why Join Our Team
As a Customer Retention Manager, you'll enjoy:
Competitive base compensation with performance incentives
Paid training and continuing education opportunities
Opportunities for professional growth within the agency
Flexible scheduling options (may include hybrid flexibility)
Supportive, team-focused culture that values results and relationships
Paid time off, holidays, and recognition programs
A well-known brand with a longstanding reputation for excellence
Ready to Make an Impact?
Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job-it's a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we'd love to hear from you.
Apply today to take your next step with Farmers Insurance.
Compensation Range: $45K - $75K
$45k-75k yearly 21d ago
Commercial Banker
Independent Bank Corporation 4.3
Relationship manager job in Grand Rapids, MI
Be Proud. Be You. Be Independent! Are you an experienced Commercial Banker with formal Credit training looking to advance in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
About the Job:
Join Independent Bank as a Commercial Banker to originate and service secured commercial loans - with a focus on Commercial & Industrial (C&I) and Commercial Real Estate (CRE) lending - and help advance our mission of inspiring financial independence today with tomorrow in mind! This role offers immediate production opportunities, including the chance to assume part of an existing portfolio and step into established client relationships.
Why You Should Apply:
* Comprehensive total rewards package.
* A knowledgeable, goal-driven, and exciting team of colleagues.
* Exposure to different areas of banking and the ability to work with leaders within the industry.
* Community-focused events and volunteer opportunities.
What You Will Do:
* Establishes relationships and generates business from new and existing customers.
* Cross-sells other products and services and generates fee income for the bank.
* Interview applicants regarding financing information.
* Maintain productive relationships between the branches, mortgage loan officers, and the commercial loan department.
* Build a solid relationship between the current customer base and Independent Bank. Cross-sell bank products and services to new and existing customers.
* Exercise sound judgment and assertiveness in addressing complex problems and concerns.
* Makes decisions on loans and terms within approved limits.
* Monitors existing portfolio to ensure compliance with loan agreement terms and financial trends/developments.
* Target and establish new customers within the market by participating in various community/professional activities.
* Utilize the branch network to solicit new business while identifying existing customers with larger lending needs.
* Ensure all documentation gets to the loan file. Ensure fee production for the bank by cross selling cash management services, investment services, and commercial loan fees.
* Monitor and reduce the delinquency average for commercial loans.
* Provides customer service and loan structuring training to junior lending staff.
* Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
* Bachelor's degree in Finance preferred (or equivalent years of working experience).
* Formal credit training preferred.
* Credit analysis and business development/lending experience required with 5+ years of commercial lending experience.
* Excellent interpersonal, presentation and communication skills.
* Aptitude for finance and have the ability to exercise sound judgment and business decisions.
* Strong business development skills.
* Personal Computer skills are also required, preferably Microsoft Office.
Be Proud. Be YOU. Be Independent!
How much does a relationship manager earn in Grand Rapids, MI?
The average relationship manager in Grand Rapids, MI earns between $55,000 and $118,000 annually. This compares to the national average relationship manager range of $56,000 to $123,000.
Average relationship manager salary in Grand Rapids, MI
$81,000
What are the biggest employers of Relationship Managers in Grand Rapids, MI?
The biggest employers of Relationship Managers in Grand Rapids, MI are: