Customer Success Manager jobs at RELX

Do you have experience with operational customer support and implementing or supporting software solutions? Do you thrive in a collaborative setting where your ideas and creativity are valued? About the RoleThe Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and plays a key role in ensuring satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. As a trusted partner, the CSM leads post-implementation engagement and supports customers in achieving strategic outcomes and long-term value. This role blends healthcare expertise, SaaS acumen, and customer relationship management to support customer success throughout their journey. CSMs collaborate across internal teams to address needs, deliver value, and guide the customer experience from adoption through renewal. About the Team The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships. Responsibilities + + Build and maintain strong, trusted relationships with customers to support their long-term success + Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth + Collaborate with cross-functional teams to ensure customer needs are communicated and addressed + Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes + Support account growth by surfacing potential opportunities and contributing to renewal planning + Share customer perspectives internally to help inform product and content enhancements + Monitor account activity, flag risks or needs, and assist with proactive engagement strategies + Participate in customer and internal leadership discussions as appropriate + Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives Qualifications + + Background in Nursing, Health Administration, Informatics, or a related field preferred + Have 1-3 years of experience in a SaaS or healthcare-related environment (preferred) + Possess basic understanding of subscription-based business models and the customer lifecycle + Have experience with customer engagement, adoption strategies, and relationship management + Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools + Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus + Be skilled in interpreting data to identify trends and support customer success strategies + Have excellent in-person facilitation, presentation, and influencing skills + Fluency in English required, Arabic, Spanish, or Portuguese a plus + Have excellent organizational skills and effective problem solving abilities U.S. National Base Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the pay range is $55,100 - $91,900. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Channel Manager MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. Job Summary: The Outside Sales Account Channel Mgr. position provides an excellent opportunity for a motivated, self-managed individual looking for a challenging career in a fast-paced industry. The goal of this position is to increase sales and share of DuPont Performance Building Solutions products by analyzing, developing, maintaining and managing key dealers. The Channel Manager will be the point of contact for the demand creator(s) in their territory. Essential Functions: Focus is on dealer maintenance and acquisition of new dealer accounts. Coach, develop, and guide the demand creator to convert or acquire new builders. Specifically, how to sell the value of DuPont Products. Joint travel as needed Point of contact to provide demand creator information like price, rebate, and dealer stocking locations. Point of contact for key dealers and Co-op partners (Account Executives, Traders) Focal point on market pricing in market, keeping Territory Manager and Demand Creator informed of market pricing and competitive prices. Point of contact at key dealer locations and supporting marketing/promotional initiatives (shows, etc.); programs; job and customer specific pricing. Develop, communicate and execute against tactical implementation account plans that support the national business objectives for all strategic distributor locations in their area. Manage and Participate in key dealer shows Would be considered the contact point for credit issues, for new account set up and for Order Management Inquiries. Would be responsible for identifying, meeting with and understanding strengths and weaknesses of competitive distribution within assigned territory. Provide input to the Sales Leader, Market Manager, and Regional Sales Director on a regular basis relative to needs, trends, and opportunities for these customer groups. Travel: 60% on the road, 40% office Daily updates in Salesforce.com (CRM) to record all activity, account profiles, opportunities, etc. Identify and manage opportunity pipeline delivering revenue against business goals Conduct continuing education unit (CEU) and product presentations to better inform and educate as needed Maintain an effective home office while working independently and pro-actively Qualifications Candidate must possess the following qualifications to be considered for the position: BA/BS preferred Five years+ of sales experience Prior experience of discovering, defining, growing and capturing existing and new market opportunities Proven track record of account development, planning and sales growth The ability to identify key decision makers and build customer relationships A team player - The ability to collaborate, share information and resources, and work cross functionally to achieve common goals. Persuasive - Strong negotiation skills with the creativity to create win/ win solutions Strong communication skills - Strong verbal, written, listening and presentation skills Planning and organizing - The ability to plan and execute the sales process in an organized fashion Interpersonal strength - Must develop and maintain close relationships with team members, value chain partners, customer and end users. Professional with strong business acumen The ability to manage and perform well under pressure Computer proficiency required in MS Office Experience with a CRM system (Salesforce.com preferred) Overnight travel required up to 60% Living locally within the assigned territory The following qualifications are preferred : Experience and success in the building and construction industry Previous experience in various businesses demonstrating creative problem solving and unique approaches to sales and market development within the construction field. The flexibility to learn and incorporate new sales processes such as the Challenger Sales method. Experience generating and defending product specifications through a long sales cycle with various stakeholders. The wage range for this position is $70,000 to $90,000 annually. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. MarketSource, an Equal Opportunity Employer

We are seeking a highly motivated and experienced Key Account Manager to join our team to contribute to the continued success of the company. The ideal candidate will be responsible for managing key accounts, developing relations, and growing business opportunities within existing accounts. Position Responsibilities: Develop and maintain strategic relationships with C-level executives, directors, and onsite/location managers to drive sales at multiple levels within key accounts Visit key accounts on a quarterly basis to develop relations, understand customer needs, and identify opportunities for growth Communicate customer needs, feedback and potential new business development projects to the internal team Act as the customer advocate within the organization, ensuring that customer needs are met and exceeded Work closely with the sales team to communicate customer needs without quoting responsibility Develop and implement strategic account plans to achieve sales targets and goals Collaborate with cross-functional teams to ensure customer satisfaction and retention Monitor market trends, competitive activity, and industry develops to identify potential opportunities and threats Qualifications and Skills: Bachelor's degree required Five plus years of experience in key account management, sales, or business development within the manufacturing industry Strong communication and interpersonal skills Proven track record of developing and maintaining relationships with key accounts Ability to analyze data, identify trends, and develop strategic plans Excellent negation and presentation skills Ability to travel 50% of time

Stream is looking for a Customer Success Manager to join our growing Customer Success team. What You Will Do Responsibilities: * Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts * Coordinate and run onboarding sessions with product and engineering teams * Manage releases and go-lives of our customers using our products and ensure smooth deployments * Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks * Hold Strategic Business Reviews with your largest customers * Continually monitor the health of your book of business using our CSMP * Own the data hygiene of your accounts and their paperwork in our systems * Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities. Who You Are The ideal candidate for this position is someone who enjoys being customer-facing and gets job satisfaction from solving business-related problems with great products. * Have 3+ years of experience as an account manager or CSM * Are not afraid to challenge the status quo of a workflow to define new best practices * Are able to grasp technical products and concepts quickly * Understand how to guage the value a product provides to a problem * Work seamlessly across departments - product, support, engineering, sales, and finance Bonus Points: * You have experience working with a high growth SaaS startup * Have engineering experience (JavaScript, Ruby, Python, etc) * Are proficient in using Salesforce, Hubspot, a CSMP (such as ChurnZero, Vitally, Gainsight) Who We Are Stream has a casual, social, and spirited culture. We are talented, highly technical, and collaborative which makes Stream a great place to learn and improve your skills. Our team is forward-thinking and diverse and we all have different backgrounds which lends to our creativity and innovation. With offices in Boulder and Amsterdam, our employees represent 15 countries, 11 languages, and counting. Our team is passionate about tackling difficult tech problems at scale by creating reusable components that allow product owners to ship apps faster, more securely, and with a better user experience. Our culture is oriented towards ownership and quality; Our goal is to produce deliverable software. Why join Stream? * History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support. * Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations. * Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience. * They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin). What we have to offer you * 19+ days of paid time off plus 10 paid holidays * Remote work flexibility * Free health insurance for the employee and a discounted rate for dependents * 401k contribution plan with 4% match * Fitness stipend * Company equity * Dog-friendly office! * A Macbook Pro provided * A Learning and Development budget * Team lunches and plenty of snacks * RTD pass + free parking pass on Pearl Street * An office on Pearl Street in downtown Boulder * 12 weeks paid parental leave for primary parents * The opportunity to attend or present to global conferences and meetups * The possibility to visit our office in Amsterdam Salary (for Colorado only): Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate's skills, level of experience, and location (which can be in the US or a remote location that aligns with a US time zone). For Colorado-based candidates, the salary range for this position is an OTE of $90,000-115,000. Compensation at all other locations will be based on the factors as stated above. Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our culture * Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 140+ peers from over 35 countries across the globe. * We value transparency, aim for excellence, and support each other on our way to new victories. * Our team consists of the strongest talents all over the world, which makes Stream a great place to learn and improve your skills. * When it comes to software engineering our culture is oriented towards ownership and quality: our goal is to deliver stable software. * If you are interested in becoming a part of what we do, apply now! Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. No recruiters/agencies please Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy. Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Constant Contact is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a Customer Success Manager, your primary responsibility will be to drive customer retention and revenue growth on assigned accounts. You will work closely with our valued customers to understand their business needs and ensure they are leveraging the full potential of our products and services. You will also have the opportunity to help design, drive, and optimize our retention and revenue-driving programs. This is an excellent opportunity to contribute to the success of our customers while achieving professional growth in a fast-paced environment. What You'll Do: Customer Relationship Management: Build and maintain strong relationships with assigned customers, acting as their trusted advisor and owner of post-sales strategy, retention, and upsell opportunities. Customer Retention: Develop and execute effective strategies to drive customer retention, ensuring high retention rates and long-term customer satisfaction. Revenue Growth: Identify opportunities to expand customer accounts through upselling and cross-selling of Constant Contact products and services. Account Planning: Collaborate with customers to develop account plans and provide strategic guidance on leveraging Constant Contact's solutions to achieve their business goals. Product Adoption: Educate and train customers on the features, benefits, and best practices of Constant Contact's products and services, driving increased product adoption and usage. Customer Support: Serve as an escalation point for high-value customer issues and concerns, collaborating with internal teams to ensure timely resolution and customer satisfaction. Customer Feedback: Gather customer feedback, market insights, and industry trends to provide valuable input for product enhancements and feature requests. Performance Analysis: Monitor key customer success metrics, including retention rates, revenue growth, and customer satisfaction, and take proactive measures to address any areas of concern. Team Collaboration: Work closely with leadership and other members of the Customer Success organization to help design, launch, and optimize outbound programs. Continuous Improvement: Stay updated with industry trends, competitive landscape, and customer success best practices to enhance customer engagement strategies and improve overall customer experience. Who You Are: 3+ years of relevant experience and a Bachelor's degree in business, marketing, or a related field preferred Proven experience as a Customer Success Manager or similar role, preferably in a SaaS or technology company. Demonstrated track record of successfully driving customer retention and revenue growth. Excellent communication and interpersonal skills, with the ability to build rapport with customers at all levels of the organization. Strong business acumen and understanding of marketing principles. Exceptional problem-solving and negotiation abilities. Self-motivated, goal-oriented, and able to work independently as well as part of a team. Ability to work with and influence cross-functional teams, and third parties. Attention to detail and excellent time management skills Ability to prioritize work and quickly shift priorities as needed in a fast-pace environment Strong knowledge of Salesforce.com, Word, Excel and PPT Experience in using Constant Contact or third-party digital marketing platforms is preferred Strong understanding of SMB marketplace and passion for the success of our SMB The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $65,000 - $75,000 USD Why You'll Love Us: We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact *************************************. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

TL;DR - Why This Role Matters As a Senior Customer Success Manager (Enterprise) at Scribe, you'll own relationships with our largest and most strategic customers-global organizations transforming how their teams work. Your mission is to drive measurable business impact by leading customers through adoption, expansion, and renewal of Scribe's solutions. You'll partner closely with executive stakeholders to define success metrics, champion best practices, and scale Scribe usage across complex enterprises. This role is critical to Scribe's continued growth-our Enterprise customers represent some of the world's most recognized brands, and your work will ensure they realize and expand the full value of Scribe at scale. About the Role As a Senior CSM in our Enterprise segment, you will: * Own a portfolio of Scribe's largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention. * Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe, and by proactively leading executive alignment to grow value realization. * Onboard and enable new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value. * Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting Scribe's capabilities to their organizational goals and KPIs. * Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion. * Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience. * Manage complex renewals and upsells with precision, balancing customer advocacy and business goals to achieve best-in-class retention and revenue growth. * Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between Customer Success and Sales to maximize customer value and identify new use cases for Scribe. * Spearhead customer-led initiatives-such as success playbooks, enablement programs, and reference stories-that scale Scribe's impact across the Enterprise ecosystem. What Makes You a Great Fit | Requirments You'll thrive in this role if: * 6+ years of Customer Success Experience (Enterprise) in related SaaS with * You're passionate about helping large organizations transform how work gets documented and shared through Scribe. You've managed the full Enterprise customer lifecycle-onboarding to renewal-and can point to measurable lifts in adoption, NRR, or customer satisfaction. * You're equally comfortable diving into technical SaaS workflows and leading C-suite business discussions about outcomes and ROI. * You multithread within Account to build awareness, scope and Customer Success Qualified Leads * You're data-driven-using insights to identify opportunities, tell compelling value stories, and influence executive decisions. You're proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution. You're ready to roll up your sleeves and work with stakeholders at all levels to get to outcomes. * You bring a consultative and strategic mindset, balancing empathy for the customer with accountability for results. * You're energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment. * You know when it's most effective to collaborate in person with key stakeholders, and how to drive an effective in-person meeting for maximum results. If you're reading this and thinking "that's me!", we want to meet you. Nice-to-Haves * Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company. * Previous ownership of expansion and renewal metrics (NRR, GRR). * Experience with a PLG sales motion. * Prior consulting or change management experience with large transformation projects. This Role Is Not for You If * You're not comfortable navigating complex, matrixed organizations or managing relationships across end users champions AND executive-level sponsors. * You thrive only with highly defined playbooks versus creating and iterating on them. * You prefer a reactive or transactional approach to customer management. * You're not comfortable with up to 25% travel and in-person meetings. About Us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We're growing fast - since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. How We Work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. Our values: * Accelerate impact * Raise the bar * Make our users heroes * Clear is kind * Rapid learning machine * One team, one dream Compensation $135,000-$185,000 OTE + equity + benefits. Compensation is determined based on experience and location. Full-Time US Employee Benefits Include * Incredible teammates: Work alongside some of the nicest and smartest people you'll ever meet * Competitive pay and meaningful equity * Comprehensive health, dental, and vision coverage for you and your dependents * Flexible paid time off + company holidays * 401(k) plan * Paid parental leave * Commuter and remote work benefits * Home office stipend * Team bonding and offsite opportunities Equal Opportunity Statement At Scribe, we celebrate our differences and are committed to creating a workplace where everyone feels supported and empowered to do their best work. We believe this benefits not only our employees but also our product, customers, and community. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for an experienced customer success person to join our team as a Senior Customer Success Manager. You will take ownership of relationships with our Strategic clients and lead their program strategy in a consultative and data-driven fashion. You will run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. As a Senior CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customers and be trusted to represent Attentive at in-person meetings and functions, happy hours, and events. What You'll Accomplish Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals Work independently to deliver a “consultant” perspective in all customer interactions Regularly lead and present at customer meetings, both in-person and over video conference Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Your Expertise 5+ years of CS or Account Management experience required (ideally at a marketing/software company) Strong understanding of growth and retention techniques and strategies Previously have worked closely with engineering and product teams to define requirement and implement solutions Comfortable learning new software (for design, data management, and internal tools) Experience navigating complex work processes, tight timelines, and changing teams Extremely detail oriented and organized Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools Interest in software and entrepreneurship You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $100,000 - $150,000 base + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals.What You'll Accomplish Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers goals and challenges Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices Regularly lead and present at customer meetings, both in-person and over video conference Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Contribute to the continued development and improvement of the Attentive Customer experience Your Expertise Background in SMS and/or email marketing Strong understanding of growth and retention techniques and strategies Demonstrate success in managing complex customer relationships, driving customer retention and expansion Solutions-oriented mindset with excellent problem solving and analytical skills Experience navigating complex work processes, tight timelines, and changing teams Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools Comfortable learning new software (for design, data management, and internal tools) Open to occasional travel as needed You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:-The US base salary range for this full-time position is $90,000 - $115,000 annually + bonus/commission+ equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. About DoiT's PerfectScale Platform DoiT offers PerfectScale, a pioneering Kubernetes optimization and management solution that empowers DevOps, SRE, and Platform Engineering teams to optimize cloud performance while minimizing costs. We combine advanced AI technology with SME-human expertise to help organizations achieve peak Kubernetes efficiency. The solution delivers a seamless onboarding experience, an intuitive UI, and a powerful autonomous optimization engine that ensures Kubernetes environments run efficiently with minimal human intervention. The Opportunity As a Customer Success Manager, you will partner with our Account Executive, Solutions Engineering team and R&D to deliver value across the entire customer journey. You will be responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey. You will act as an expert on the best possible implementation experience for our customers. You will own the process from end to end and drive enhancements and best practices to ensure long-term scalability and efficiency. We are looking for someone who loves to get technical with customers and solve challenging requests while ensuring customers see value and successful implementation. If you are looking to be on the cutting edge of innovation in B2B SaaS, this is a role for you. Responsibilities Gain a comprehensive understanding of the customer experience, prioritizing customer needs and adapting the journey as necessary. Build expertise in our technology to establish customer success best practices (e.g., defining processes, preparing presentations, generating reports, etc.). Manage a portfolio of customers by fostering relationships across diverse stakeholders, supporting teams to promote adoption, retention, and minimizing risks within their organizations. Cultivate connections at various organizational levels, including Executive Sponsors, decision-makers, and key influencers. Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance. Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals, key outcomes, and success metrics. Ensure customers achieve their objectives, guiding them through pivotal moments in their journey and demonstrating success through product adoption. Act as the customer's advocate internally, working with cross-functional teams to drive successful implementation, adoption, growth, and renewals. Support internal operations as needed - updating customer records, reconciling billing for finance, and refining playbooks. Qualifications 3+ years of customer success, account management, consulting, or software sales experience Self-Starter Mentality: Thrive in a fast-paced, high-growth environment with the ability to work autonomously and close deals independently. Hunter Mindset: Demonstrated ability to acquire new leads and strategically close deals, collaborating effectively with internal and external teams to meet targets. Data-Driven & Organized: Strong organizational skills with the ability to leverage modern sales tools to identify and target the right prospects at the right time. Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail. Experience discovering key goals and steering customer stakeholders with Success Plans Ability to interact with enterprise customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams. Ability to create compelling business cases that address the customer's pain points and drive sales. Fluent in English with excellent verbal and written skills. Team Player: Excellent communication and interpersonal skills, with a collaborative approach that contributes positively to a team-focused environment. Integrity: We value honesty and transparency. If you're committed to putting the customer's best interests at the heart of your work, you'll fit right in at PerfectScale. Bonus Points: Additional languages Familiarity with Kubernetes, DevOps practices, and cloud-native technologies is a significant advantage. Are you a Do'er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor page. We thought so too, but we're here and happy we hit that ‘apply' button. Benefits Unlimited PTO Flexible Working Options Health InsuranceParental Leave Employee Stock Option PlanHome Office Allowance Professional Development Stipend Peer Recognition Program Many Do'ers, One Team DoiT unites as Many Do'ers, One Team, where diversity is more than a goal-it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don't need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. To be a part of this next phase of digital advertising that prioritizes data privacy, please visit ********************** Overview The Publisher Success Manager is the dedicated day-to-day contact for a subset of premium publisher partners and GumGum's longtail support publishers utilizing the Zendesk support system. Reporting to the Sr. Director & Head of Publisher Strategy in North America, this role serves as the backbone of GumGum's broader partner network, playing a crucial role in retaining existing partners and deploying growth initiatives at scale. The Publisher Success Manager is a multifunctional role that supports existing accounts while proactively identifying and unlocking expansion opportunities. The Publisher Success Manager possesses a passion for customer success and strives to become an expert in the Ad Tech industry while helping to automate our inbound partner support cue. Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc. What You'll Achieve Manages Tier 1 and Tier 2 publisher partnerships, including some of the world's biggest and well-known websites. Manages day-to-day publisher partner support in Zendesk, including new partner onboarding, resolving account issues, and answering questions within our standard SLAs. Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations. Tracks inbound support requests to identify trends and reports findings upstream. Develops operational processes that help to improve inbound FAQ while delivering on established turnaround times. Monitors daily reporting to identify trends or uncover possible issues Proactively identifies partner growth opportunities and presents them externally to help drive new revenue via upsells. Fully supports publisher onboarding implementations - working closely with GumGum's solutions engineering and partner management teams. Skills You'll Bring Education BA/BS degree in Business (Advertising/Marketing) or similar experience Experience 2+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment Experience in an account management role within ad tech creating solutions on behalf of clients. Skills Able to manage within JIRA, Zendesk, Google products, and ticketing systems. Ability to analyze data to spot trends Familiarity with the media industry, digital advertising, the lumascape and ad tech Ability to multitask and prioritize Clear communicator (verbal & email) with experience in a customer facing role Ability to think critically and view issues from different perspectives Ability to breakdown complex problems and appropriately articulate them to the necessary parties What We Offer At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $71,000-$87,500 . The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions. The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits. Awards Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9 Ad Exchanger Programmatic Power Player 2022 and 2021 CTO Hero Award of OTT.X 2023 Digiday Media Awards Europe finalist 2022 and 2021 Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category The Drum Award Digital Advertising: Game-changing Technology for Domino's case study GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. Learn more about our DEIB programming at gumgum.com/deib Follow us on our socials... Instagram: @gumgum & @dogsofgumgum LinkedIn: GumGum Tweet us: @gumgum Facebook: GumGum

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. What we're looking for Rain is looking for a Enterprise Customer Success Manager to own and grow a portfolio of high-impact customers. You'll be the primary relationship lead for fintechs, neobanks, and enterprise partners using Rain . You'll drive adoption, expansion, and retention by pairing commercial instincts with deep product understanding. What You'll Do Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion. Be the business quarterback across Product, Compliance, Risk, Support, and Engineering to unblock customers and ship outcomes. Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end. Translate product to value, explain Rain's product and compliance requirements in plain language. Monitor and improve performance by partnering on incident communications, postmortems, and continuous optimization. Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health. What you will bring to Rain 5-8+ years in Customer Success / Account Management for fintech, payments, banking-as-a-service, or API/SaaS platforms. Proven record hitting targets with mid-market and enterprise accounts. Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto. Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed. Commercial acumen, someone with a strong negotiator who can structure renewals, MSAs, and pricing aligned to value. Clear writer/speaker who builds trust from user ops to the C-suite. Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines. Desirable but not mandatory Experience with Hubspot, Salesforce or other CRMs. Global account experience across multiple regions/time zones. Exposure to fast-moving sectors like fintech, or crypto. Benefits Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker: Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. 401(k) with matching: Invest in your future, just like we're investing in ours. Ownership that matters: Every team member gets equity because we believe in building together. Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates. Unlimited PTO: Because time to rest and reset is just as important as time to ship. Product-first perks: Monthly budget to test our cards and features like a real user. Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. Home office setup: One-time stipend to create a space that works for you. Team connection: Frequent company events, team dinners, and offsites to stay connected. Compensation will vary based on experience from $100,000 - $210,000

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. What we're looking for Rain is seeking a detail-oriented, analytical Customer Success Manager to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them succeed in using Rain's products and services. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings. What you'll do Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion. Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration. Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end. Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process. Support the design and implementation of onboarding workflows for new business customers. Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products. Work with product managers to define business requirements for onboarding and create user stories. Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders. What you'll bring to Rain Bachelor's degree in Business, Analytics, Economics, or a related field. 2-6+ years of experience in a customer success or similar role, preferably at a B2B company. Strong analytical and problem-solving skills, with the ability to work with complex data sets. Experience with product analytics tools. Excellent communication skills and ability to work cross-functionally with diverse teams. Ability to work independently and take ownership of tasks while collaborating with team members. Desirable but not mandatory Experience in the financial services or credit card industry. Familiarity with SQL and other data query tools. Knowledge of customer onboarding best practices in a tech-driven environment. Benefits Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker: Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. 401(k) with matching: Invest in your future, just like we're investing in ours. Ownership that matters: Every team member gets equity because we believe in building together. Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates. Unlimited PTO: Because time to rest and reset is just as important as time to ship. Product-first perks: Monthly budget to test our cards and features like a real user. Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. Home office setup: One-time stipend to create a space that works for you. Team connection: Frequent company events, team dinners, and offsites to stay connected. Compensation will vary based on experience from $75,000-$150,000

About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to ensure work gets done right, and see how to do it even better. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We're growing fast - since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values: Accelerate impact Raise the bar Make our users heroes Clear is kind Rapid learning machine One team one dream About the role Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers in the Mid-Market segment. In this role, you'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. You'll also be responsible for driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions. You'll report to the Head of Customer Success and can be based anywhere in the US or Canada. What you'll do Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe. Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer's goals, leveraging both tailored and scaled approaches. Assess activity data and calculate and communicate ROI to customers based on real business results. Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. Partner closely with Account Executives to execute against growth opportunities within your portfolio. Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback. Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion. You could be a great fit if You are passionate about Scribe, and even more passionate about helping customers be successful using the tool. You describe yourself as “techno-functional” - you've worked with SaaS applications before and you're an expert in not only how features work, but how they can be applied to business challenges. You're curious, and always asking the question behind the question - what is the customer really trying to solve for? How does this feature really work? You aspire to be world-class in your craft and you want to be surrounded by others who are sprinting towards that goal. You like putting ideas into action and measuring results. You're driven to constantly improve your game. You are organized and self-motivated to hit goals, and are not overwhelmed by aggressive targets. Unknowns and change inspire you, and you are excited about building processes alongside a scrappy team. Qualifications 3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up. Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Strongly preferred: CS experience owning subscription renewals and expansion targets.) Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. Passion for technology and the ability to quickly learn new SaaS software applications. A positive attitude and a willingness to go the extra mile for customers. Excited by the opportunity to wear many hats and grow with our company. Full-Time US Employee Benefits Include Some of the nicest and smartest teammates you'll ever work with Competitive salaries Comprehensive healthcare benefits Equity in a hypergrowth startup Flexible PTO 401k Parental Leave Commuter Benefits (SF office employees) WFH Stipend Compensation $120k - $150k OTE (San Francisco, New York, Seattle) + equity + benefits $100k - 130k OTE (Other US locations) + equity + benefits Compensation will be determined based on a candidate's level of experience and location. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote

This role is based in our New York City office. The Key Accounts Customer Success (CS) position will report into the Head of Customer Success, working exclusively on our digital products. The CS works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CS is also responsible for onboarding new key clients and facilitating their training in our product suite. The role of the CS is to become the trusted advisor to some of our biggest and most valuable clients who range from the largest advertising agencies to leading brands and media owners. The CS's interactions with these key accounts are to increase their understanding and usage of our suite of LIONS Intelligence products and services. Everything the CS role does is to increase the likelihood of renewal, upsell and cross-sell. The Key Account CS has a particular focus on mapping & deepening relationships with our key accounts, to provide the best environment for the Account Management team to grow our commercial holdings with them. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of LIONS Intelligence products and services. The Key Account CS may also be required to present our content in a compelling manner, so that the perception of value of the LIONS Intelligence platforms and the content within is as high as possible. You will be recording key insights from customers on our systems and working with our leading Account Management team to strategise where to prioritise focus to ensure we hit our retention & growth targets. Key Accountabilities * Working to engage with your customer through email, phone calls and meetings (online and offline) at both individual user- and company-level * Onboarding customers to LIONS Intelligence products as the first point of contact * Identifying and nurturing upsell & cross-selling opportunities across the wider LIONS portfolio for our high-growth, key customers * Driving engagement with LIONS Intelligence's entire portfolio of products, including promoting upcoming events and sessions * Meeting and exceeding your KPI targets on customer meeting activity * Managing projects around team collaboration and sharing of resources, ideas and engagement strategies * Collecting integral key information & usage data to help build the case for renewal & account growth - accurately recording insights on our systems, including Salesforce * Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processes

About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. What we offer * Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the role We're looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will: * Manage a commercial book of business of about 50 - 70 accounts * Partner on the development of ElevenLabs' Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises. * Build and maintain strong relationships with your clients to drive their success. * Play a key role in onboarding clients and defining the best practices across the world. * Measure and improve customer satisfaction & experience. * Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. * Own your NRR + customer health KPIs and track them against the company goals. Requirements * 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization. * A strong scalability and customer excellence mindset. * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. * Excellent problem-solving and analytical skills to address customer needs and concerns. * A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale. Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. Job Description This role is based in our New York City office. The Key Accounts Customer Success (CS) position will report into the Head of Customer Success, working exclusively on our digital products. The CS works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CS is also responsible for onboarding new key clients and facilitating their training in our product suite. The role of the CS is to become the trusted advisor to some of our biggest and most valuable clients who range from the largest advertising agencies to leading brands and media owners. The CS's interactions with these key accounts are to increase their understanding and usage of our suite of LIONS Intelligence products and services. Everything the CS role does is to increase the likelihood of renewal, upsell and cross-sell. The Key Account CS has a particular focus on mapping & deepening relationships with our key accounts, to provide the best environment for the Account Management team to grow our commercial holdings with them. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of LIONS Intelligence products and services. The Key Account CS may also be required to present our content in a compelling manner, so that the perception of value of the LIONS Intelligence platforms and the content within is as high as possible. You will be recording key insights from customers on our systems and working with our leading Account Management team to strategise where to prioritise focus to ensure we hit our retention & growth targets. Key Accountabilities Working to engage with your customer through email, phone calls and meetings (online and offline) at both individual user- and company-level Onboarding customers to LIONS Intelligence products as the first point of contact Identifying and nurturing upsell & cross-selling opportunities across the wider LIONS portfolio for our high-growth, key customers Driving engagement with LIONS Intelligence's entire portfolio of products, including promoting upcoming events and sessions Meeting and exceeding your KPI targets on customer meeting activity Managing projects around team collaboration and sharing of resources, ideas and engagement strategies Collecting integral key information & usage data to help build the case for renewal & account growth - accurately recording insights on our systems, including Salesforce Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processes Qualifications Interest in the advertising, marketing and creativity industry Experience in a customer-facing role and a customer-oriented environment, ideally in a Customer Success or Account Management capacity Naturally enthusiastic and happy to speak with customers on the phone, through video calls, and in-person A proactive individual who is willing to learn and absorb ideas shared with them An energetic, curious, can-do attitude, with a gift for strategy & problem solving, and a passion for storytelling Imaginative, with a passion for presenting your ideas to others Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $60,000- $70,000 + commission, based on experience. This posting will automatically expire on December 30, 2025. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here .

is based in our 275 Grove St, Auburndale, MA 02466, USA office. We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products. The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include: * Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal; * Onboard & enable customers on product functionalities and capabilities; * Investigate customer's current workflow and technology stack; * Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity; * Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs; * Drive usage and identify recommendations on appropriate integration strategies; * Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers; * Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives; * Escalate areas of concerns, client challenges; and, Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support