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Technical Specialist (Reston R271)
Apple 4.8
Remote support technician job in Reston, VA
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$100k-133k yearly est. 8d ago
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Entry-Level Brand Technical Specialist
IBM Computing 4.7
Remote support technician job in Washington, DC
A leading tech company is seeking a Brand Technical Specialist to develop client relationships, involve in sales prospecting, and deliver innovative solutions that address complex business challenges. The role requires a blend of technical education and strong people skills to navigate customer needs and achieve sales objectives. Ideal candidates will have a degree in a relevant field, confidence in client engagement, and a collaborative mindset. Opportunities to work in various locations, including Washington, DC, with approximately 25% travel required.
#J-18808-Ljbffr
$86k-105k yearly est. 1d ago
Trade Support Analyst
Asset Staffing, Inc.
Remote support technician job in Baltimore, MD
Investment Bank located in Baltimore, MD seeks Trade Support Analyst within it's Global Wealth Management group..
Applicants should have recently graduated with a degree in Finance, Economics, Business or any related discipline.
Applicants should reside in the Baltimore area as this role is Hybrid and attendance on-site is mandatory 3 days per week.
Description:
- Hybrid: 3 days in office, 2 remote
Top Skills
- 1-3 years of financial services industry experience
The role we are hiring for is with in our clearance operations team. The Clearance team covers the trade matching process for Wealth Management Fixed income and equity trading flow. The team works closely with the business, technology, and multiple internal teams to ensure timely clearance of trades prior to settle date.
QUALIFICATIONS
- Bachelor's Degree
- 1-3 years of financial services industry experience; ideally with project management experience
- General knowledge of financial markets and investment products, specifically equities and options
- Demonstrated leadership ability and experience managing people
- Excellent written and verbal communication skills
- Self-motivated with a high degree of attention to detail
- Ability to adapt in fast paced environment with focus on innovation and flexibility
- Efficient time management skills and ability to prioritize competing urgent tasks
- Team player with the ability to work effectively in a team or independently
- Ability to quickly learn and apply knowledge
- Demonstrated relationship building skills with stakeholders, peers, and all levels of management
- Strong reasoning and problem-solving skills
- Ability to think and act like an owner
- Proficiency in Microsoft Excel, VBA a plus
For immediate consideration contact:
Jim Byrnes
212-430-1054
$62k-106k yearly est. 1d ago
Tier 2 Technical Support Operations Analyst
Dunhill Professional Search & Government Solutions
Remote support technician job in Fairfax, VA
Telework
US Citizen
We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience.
Job Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
ServiceNow metrics reporting on ticket acknowledgements, resolution times
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams.
ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel.
SQL Server Integration Services (SSIS).
T-SQL
MSFT SQL Server
Azure SQL Databases
Database Architecture
Extract, Transform and Load (ETL) data
$45k-80k yearly est. 2d ago
Senior Technical Editing Support Specialist
Mission Essential 4.9
Remote support technician job in Fort Meade, MD
Clearance Requirement: Active TS/SCI; CI-poly eligibility as directed
Salary Range: $120,000 - $180,000
Job Description:
Mission Essential is seeking a Sr Technical Editor to serve as the senior editor for serialized counterintelligence (CI) and counterterrorism (CT) analytic products. Ensure all finished intelligence complies with agency publication standards, style guides, security classification marking rules, and DoD/DA/IC directives; manage templates across product lines; coordinate scheduling and dissemination; and represent the Government customer in interagency forums.
Key Responsibilities:
· Review and finalize intelligence products for grammar, punctuation, clarity, logic, consistency, and adherence to classification caveats/portion markings, ensuring alignment with national/DoD/DA guidance and ACIC standards.
· Maintain, modify, and improve templates for ~15 product lines and sub-product lines, supporting products that range from 2 to 100+ pages.
· Plan and supervise editorial workflows that support production of 500+ formal analytic products annually; coordinate schedules and dissemination with authors, editors, web developers, and Government stakeholders to meet weekly/periodic output requirements.
· Amend tables, tone boxes, and graphics so they are consistent with the accompanying text and presentation standards; ensure proper layout and metadata for external-facing ACIC publishing.
· Represent Government Customer in meetings with internal and national-level intelligence agencies to resolve technical publication issues, electronic dissemination standards, and to conform with DoDIIS requirements.
· Collaborate with authors and SME stakeholders to refine narrative structure, scope, and purpose; research content and enforce IC style/vocabulary consistency (ICDs 206/209/501/710, as applicable to agency practice), negotiating further revisions as needed to achieve publication quality.
· Edit, design, and manage content for multimedia intelligence publications (internal/external), ensuring formatting and electronic dissemination meet established policies and external-facing site requirements.
Minimum Qualifications
· TS/SCI clearance (active); CI-poly eligibility
· Demonstrated experience reviewing and finalizing IC/DoD intelligence products with classification and style guide compliance, and ability to formalize final products IAW established policies.
· Proven capability to modify templates across ~15 product lines, producing items from 2-100+ pages while meeting weekly/periodic cadences (e.g., ASR and other serialized products).
· Ability to coordinate production and dissemination for high-volume outputs (e.g., ~500+ formal products/year), working across editorial and technical teams.
Minimum Education Qualifications:
· High school diploma and 20 years of relevant experience with at least a portion of the experience in the last two years OR
· Associate degree and 16 years of relevant experience with at least a portion of the experience in the last two years OR
· Bachelor's degree and 14 years of relevant experience with at least a portion of the experience within the last 2 years OR
· Master's degree and 12 Years of relevant experience with at least a portion of the experience within the last 2 years.
Preferred Qualifications
· 12+ years editorial experience (Master's +12 or Bachelor's +14) managing complex intelligence publishing pipelines; advanced knowledge of IC/DoD editorial standards and structured analytic tradecraft.
· Demonstrated leadership in interagency publishing standards (DA/NGIC/DoDIIS), and in building/editing multimedia content for external dissemination.
· Experience implementing two-pass QA/QC processes, redline/version control, and production dashboards tracking cycle time and defect rates.
$40k-56k yearly est. 3d ago
Director of TPM, Card Tech & Integration
Capital One 4.7
Remote support technician job in McLean, VA
A leading financial institution is seeking a Director of Technical Program Management in McLean, Virginia. This role involves managing integrations and ensuring successful technical program execution. The ideal candidate will have over 7 years of experience managing technical programs and designing data-intensive solutions, preferably using AWS. Strong communication, problem-solving skills, and a focus on execution are essential. Join a collaborative team dedicated to driving impactful results.
#J-18808-Ljbffr
$89k-112k yearly est. 3d ago
Learning Management System Specialist
Hmshost 4.5
Remote support technician job in Bethesda, MD
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Purpose: The Learning Management System (LMS) Specialist provides operational support technical expertise for the organization's Learning Management Systems, ensuring reliable training delivery, accurate reporting, and a positive learner experience. This role identifies and resolves system issues, maintains data integrity, and drives continuous improvement of learning operations to support business priorities.
Essential Functions:
Owns the end-to-end LMS content lifecycle, including uploading, testing, publishing, and maintaining eLearning modules, videos, job aids, and instructor-led training materials, ensuring content is functional, accessible, and optimized across user types and devices
Organizes, structures, and maintains learning paths, curricula, and course structures, balancing accuracy, usability, and evolving training requirements; proactively identifies outdated, duplicated, or misaligned content and recommends improvements
Maintains accurate user data (new hires, transfers, terminations, role changes, organizational updates) by partnering with HRIS and People & Culture teams to investigate discrepancies, determine root causes, and resolve data issues related to job codes, locations, reporting structures, and employment status
Evaluates and maintains data integrity standards through consistent naming conventions, tagging, and data hygiene practices, improving searchability, reporting accuracy, and long-term system reliability
Serves as a trusted first point of contact for LMS-related inquiries, independently assessing issues, determining appropriate solutions, and delivering clear, user-friendly support to field managers and People & Culture partners
Troubleshoots complex LMS issues including login challenges, course accessibility, browser/device compatibility, and completion errors; resolves issues independently or escalate appropriately to the LMS vendor, IT, or HRIS
Generates, analyzes, and distributes training reports related to completions, overdue training, compliance requirements, and operational needs; identifies risks, gaps, or inconsistencies and supports leaders with actionable insights
Partners cross-functionally with global Learning and HRIS teams, as well as IT, Instructional Designers, and Field Learning leadership to ensure learning assignments, publishing standards, and system configurations align with LMS standards and real-world operational workflows
Supports system updates, enhancements, and testing by identifying potential impacts, validating functionality, and ensuring continuity of training delivery; exercises sound judgment during audits and training validations to ensure records are accurate, complete, and defensible
Reporting Relationship: The LMS Specialist reports to the Senior Manager of Learning Development & Optimization
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 5 years:
In a technical role: Requires 5 years of experience engaged in delivering LMS programs
A bachelor's degree in a program related to the functional area can count for 3 of the 5-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Specialized Training:
Training that leads to knowledge of eLearning formats such as SCORM, MP4, and HTML5
Specialized Skillset/Competencies/Traits:
Demonstrated experience working with an LMS (e.g., Axonify, Workday Learning, Cornerstone, Docebo, SuccessFactors, or similar)
Familiarity with HRIS data fields and how HR system information flows into an LMS
Strong independent judgment, problem-solving, and critical thinking to identify issues, resolve data and system challenges, and continuously improve learning operations in support of business priorities
Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred
Exceptional customer service and communication skills
Strong attention to detail; familiar working with digital systems and data entry
Ability to follow structured processes, maintain consistency, and meet deadlines
Proficient in Microsoft Office; tech-savvy with the ability to learn new systems quickly and teach others
Business acumen with the ability to understand the long-term implications of Learning & Development planning and to advance the organization's goals
Demonstrated ability to understand the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments
Location: This role is based at the North America Support Center in Bethesda, MD
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
$84k-114k yearly est. 3d ago
Network Operations Technician
Barbaricum 4.1
Remote support technician job in Washington, DC
Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.
Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.
We are seeking a Network Operations Technician. Palantir's Site Reliability Network Operations Center members (SRN) are the first line of defense on alerting and monitoring across a wide network of Palantir products and installations. Our SRNs are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You'll be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Palantir Engineers and Developers.
Responsibilities:
First line for monitoring and alerting on Palantir's production user environments.
Drive High Availability of the deployed products and provide signal around product bugs and issues.
Enable continuous delivery of Palantir product bundles through data transfer operations and patch deployment.
Work with remote and local Palantir engineers in debugging product issues across a wide network of environments.
Provide direct user support to a large group of geographically dispersed users.
Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.
Wide knowledge of Palantir's core products in order to perform Front end and Back end Administrative tasks and User Management.
Qualifications
Active DoD TS/SCI
8570 Compliant Certification(Sec +, CISSP, etc.).
Hard working and professional, with the ability to multi-task and prioritize tasks in a timely and purposeful manner.
Adaptable learner that can adopt new processes and workflows.
Hardware and Software troubleshooting fundamentals.
Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned and assisting where gaps exist.
EEO Commitment
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
$48k-78k yearly est. 8d ago
IT Coordinator (on-site)
Creative Financial Staffing 4.6
Remote support technician job in Washington, DC
Job Title: IT Coordinator (Level 2/3 Help Desk)
Salary: $60,000 - $65,000 (Based on Experience) Employment Type: Direct Hire
Why take an IT Coordinator role with this organization?
Join a historic, member-focused organization with a strong commitment to service and technology
Be the go-to IT resource for staff, managing day-to-day tech needs and vendor relationships
Play a key role in upcoming projects like Windows 11 deployment, phone system upgrades, and property management system integration
Enjoy a collaborative environment where adaptability and initiative are valued
What will the IT Coordinator do?
Serve as the primary on-site IT support resource for staff, handling Level 2/3 troubleshooting
Liaise with the MSP to ensure timely resolution of technical issues and maintain service standards
Manage user onboarding/offboarding, system access, and licensing for O365 and related platforms
Support and coordinate technology projects, including:
Windows 11 migration
New phone system deployment
Property management system integration (Jonas + Corum)
Provide hands-on support for desktops, laptops, printers, and network connectivity
Train staff on new systems and best practices for technology use
Maintain documentation and assist with compliance-related tasks
What the company needs in an IT Coordinator:
3+ years of IT support experience (Level 2/3) in Windows environments
Strong knowledge of O365 administration, Active Directory, and endpoint troubleshooting
Familiarity with vendor management and MSP coordination
Excellent communication skills and ability to train non-technical staff
Self-starter who thrives in a standalone IT role
Bonus Points:
Experience with property management or hospitality systems
Exposure to Windows 11 deployment projects
Military background or familiarity with member-service organizations
Benefits & Perks:
Competitive salary and annual performance reviews
PTO and paid holidays
Comprehensive medical, dental, and vision plans
Opportunity to lead IT initiatives and grow with the organization
#CFSNOV2025
#INNOV2025
#CBNOV2025
#ZRCFSTECH
#LI-MH3
$60k-65k yearly 1d ago
IT Technician
CC Pace Systems 4.3
Remote support technician job in Vienna, VA
Skillset needed:
Receiving Services
Product Receipt Confirmation:
Ability to confirm receipt of products and IT assets.
Proficiency in identifying IT assets for tracking purposes.
Skill in closing purchase orders.
IT Asset Scanning/Updating:
Competence in scanning/updating IT assets upon receipt from supply/vendor.
Knowledge of introducing IT equipment to the IT Asset Management system.
Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.
Inventory Warehousing Services
Inventory Management:
Expertise in providing inventory warehousing services, both onsite and offsite.
Understanding of space requirements, speed of distribution, security needs, and transport services.
Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
Skill in coordinating storage requirements for longer duration.
Inventory Integrity:
Capability to perform monthly and/or quarterly inventories.
Ensuring the integrity of storage facilities and the Asset Management database.
Advising customers on monthly inventory results and assisting with distribution plans.
Providing additional inventory counts on request or in a set timely manner.
Distribution Services
Delivery Services:
Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
Skill in identifying cost-effective options for on-time delivery/pickup services.
Discretion in selecting and funding shipping vendors.
Equipment Scanning:
Ability to scan equipment to the receiving entity.
Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and Recycling Services
Equipment Disposal:
Assisting customers in disposing of obsolete or irreparable equipment.
Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
Disabling data-storing equipment by removing data-storing components and/or batteries.
Maintaining and sharing records of disposal with the IT Asset Management Team.
Understanding of NIST compliance.
Onsite Shredding:
Performing onsite shredding of data-storing components when possible.
Maintaining records of onsite shredding services and providing them to customers.
Ensuring approval of onsite shredding companies by Security.
Miscellaneous
Vendor Liaison: Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
Equipment Maintenance: Maintaining logistics van, golf cart, manual, and electric pallet jacks.
Materials Disposal: Managing cardboard recycling and trash disposal materials.
ServiceNow/M365 Experience:
Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.
Complete understanding of M365 (Outlook, Teams, SharePoint).
Expert in Excel.
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.
$55k-98k yearly est. 5d ago
Computer Systems Validation Lead
Quality Agents
Remote support technician job in Rockville, MD
Quality Agents, LLC offers validation and quality expertise to the pharmaceutical and biotechnology industries.
Our Computer Systems Validation Leads work directly with our clients to support activities that include, but are not limited to, documentation review and approval, including change controls, assessment plans, risk assessment reports, compliance plans, user requirements, system and user acceptance testing protocols, traceability matrix, error reports/defect report forms and summary reports. The individual will contribute directly to the completion of projects through the management of assigned contract personnel, development and execution of validation change control documents, and development and review of protocols, reports and data tables generated by peers and contract personnel. Responsibilities include:
Optimization of CQV support process, including developing including developing standards and KPI reports.
Compile and analyze validation data and make recommendations for changes and/or improvements
Maintain all documentation pertaining to computer systems validation
Data integrity qualification
Participate in cross-functional project teams including development & deployment teams as well as customer Manufacturing, Engineering, Quality and other groups
Some travel is required
Skill level & requirements:
Experience with IQ, OQ, PQ Final reports relating to Computer Systems Validation.
Experience writing validation master plans.
Experience with Configuration, design, data and traceability matrices.
Validation experience with automated systems is preferred
Thorough knowledge of cGMP regulations related to CSV including 21 CFR Part 11
Strong knowledge of computerized system development life cycle approach is required
Strong leadership skills and the ability to work in cross-functional team environments, as well as independently
Experience coordinating Quality documentation, specifically qualification/Validation documentation
Demonstrated excellent leadership/Project Manager skills
Strong technical writing skills
Excellent written and verbal communication skills
The ability to work and make decisions independently and have the flexibility to adapt to changing priorities is required
Minimum Requirements:
Bachelor's degree in a technical discipline (i.e. Engineering, Chemistry, Microbiology, Biology)
3 - 5 years Computer Systems Validation background
3 - 5 years IT Quality Assurance / Validation experience
Current driver's license and auto insurance or other means of independent transportation
Quality Agents offers a full suite of benefits for full-time employees including:
Health, dental and vision insurance
Life, AD&D and Disability Insurance
Health savings account for participants in our health plan
401k retirement plan
Paid time off
Paid holidays
Quality Agents accepts applications on an on-going basis in order to build a talent pool of potential candidates. These applications remain open for consideration, as positions become available, for one (1) year from the date of application. After that time, or if your application information changes, please submit your application again.
$81k-121k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Washington, DC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-43k yearly est. 38d ago
Future IT Roles
Cencore 3.8
Remote support technician job in Columbia, MD
This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests.
Potential Roles Include:
Systems Administration (Windows, Linux, Cloud, Virtualization)
Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches)
Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response)
Cloud Engineering (AWS, Azure, GCP)
Help Desk / Technical Support (Tier 1-3)
DevOps & Automation (CI/CD, Scripting, Infrastructure as Code)
Database Administration (SQL, Oracle, NoSQL)
IT Project Management (Agile, PMP, ITIL)
Basic Qualifications:
* U.S. Citizenship (required for most positions)
* High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles)
* Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
* Ability to obtain and maintain a security clearance (if not already cleared)
* Strong problem-solving, communication, and teamwork skills
Preferred Qualifications:
* Active Security Clearance (Secret, TS/SCI, or higher)
* Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc.
* Experience in government or defense-related IT projects
$36k-79k yearly est. 60d+ ago
Full-Time Lead Faculty in Information Technology and Computer Science
University of The Potomac
Remote support technician job in Washington, DC
Job Description
Job Title: Full-Time Lead Faculty in Information Technology and Computer Science
Department: Academic Affairs Reports To: Department Chair of Undergraduate Studies
The Full-time Information Technology and Computer Science Faculty member is responsible for delivering high-quality instruction in information technology courses, supporting student learning, and contributing to academic standards within the department. This role includes teaching two to three courses as assigned, supporting course development, participating in curriculum revision, and engaging in institutional effectiveness activities to promote student achievement and program quality.
Key Responsibilities
● Course Instruction
o Teach courses in related field as assigned and deliver outcomes-aligned instruction.
· Student Support
o Provide timely feedback, respond to inquiries, and monitor student academic progress.
· Curriculum Participation
o Assist with course revisions to maintain academic relevance and alignment.
· Data & Analysis Integration
o Provide data analysis using Excel or other analytical tools to generate reports.
· Student & Faculty Data Management
o Collect, analyze, and report on student performance, faculty assignments, and course effectiveness
· Student & Faculty Support
o Respond to academic inquiries, assist faculty with course-related tasks, and support student academic monitoring.
· Academic Collaboration
o Work with other departments to ensure consistency in academic standards.
· Technology & Data Analysis
o Utilize Microsoft Excel and academic management systems (e.g., Moodle, SONIS) for scheduling and reporting.
· Work Environment & Responsibilities
o Office-based role requiring availability for on-campus and online meetings to address faculty and student concerns.
● Collaboration & Communication
o Work closely with department chairs, deans, and faculty to ensure policies, accreditation standards, and state or federal requirements are met.
o Support academic policy development and implementation as related to scheduling and course delivery.
Qualifications and Experience:
o Minimum of 2 years of college-level teaching experience
o Demonstrated knowledge of data analysis concepts and tools
o Strong proficiency in Microsoft Excel for data analysis and instructional use
o Excellent attention to detail, organization, and academic communication
o Experience using LMS platforms (e.g., Moodle) and instructional technology
o Ability to manage multiple teaching and academic responsibilities effectively
Education:
o Master's degree in Information Technology, Computer Science, or a related field; doctorate degree preferred
Skills & Competencies:
● Strong organizational and time-management skills.
● Attention to detail with a commitment to data accuracy.
● Excellent interpersonal and communication skills.
● Ability to work collaboratively across departments.
● Proficiency in data systems (e.g., Excel, scheduling software, student information systems).
● Analytical and problem-solving abilities.
Working Conditions:
● Office-based environment, with periods of high activity during scheduled building and registration cycles.
● May require occasional evening or weekend work to meet deadlines.
$85k-127k yearly est. 3d ago
RELEASE OF INFORMATION TECH II
University of Maryland Medical Center Baltimore Washington 4.3
Remote support technician job in Linthicum, MD
* Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department.
II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
* Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility.
Company Description
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Qualifications
III. Education and Experience
* High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
* Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required.
IV. Knowledge, Skills and Abilities
* Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $19.50 - $27.31
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
$19.5-27.3 hourly 19d ago
IT Operator/ISD Technician
BRMi 4.2
Remote support technician job in Vienna, VA
BRMi is seeking an IT Operator/ISD Tecnician to support a large financial services client.
On-site in Vienna VA
Benefits: • Comprehensive Medical, Dental, and Vision Insurance • Employer-Paid Life Insurance • Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance
Salary: $40K-$45K
Click here to learn about BRMi's culture.
Click here to see BRMi's Glassdoor reviews
Qualifications
Receiving Services
Product Receipt Confirmation:
Ability to confirm receipt of products and IT assets.
Proficiency in identifying IT assets for tracking purposes.
Skill in closing purchase orders.
IT Asset Scanning/ Updating:
Competence in scanning/ updating IT assets upon receipt from supply/vendor.
Knowledge of introducing IT equipment to the IT Asset Management system.
Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.
Inventory Warehousing Services
Inventory Management:
Expertise in providing inventory warehousing services, both onsite and offsite.
Understanding of space requirements, speed of distribution, security needs, and transport services.
Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
Skill in coordinating storage requirements for longer duration.
Inventory Integrity:
Capability to perform monthly and/or quarterly inventories.
Ensuring the integrity of storage facilities and the Asset Management database.
Advising customers on monthly inventory results and assisting with distribution plans.
Providing additional inventory counts on request or in a set timely manner.
Distribution Services
Delivery Services:
Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
Skill in identifying cost-effective options for on-time delivery/pickup services.
Discretion in selecting and funding shipping vendors.
Equipment Scanning:
Ability to scan equipment to the receiving entity.
Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and recycling services
Equipment Disposal:
Assisting customers in disposing of obsolete or irreparable equipment.
Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
Disabling data-storing equipment by removing data-storing components and/or batteries.
Maintaining and sharing records of disposal with the IT Asset Management Team.
Understanding of NIST compliance.
Onsite Shredding:
Performing onsite shredding of data-storing components when possible.
Maintaining records of onsite shredding services and providing them to customers.
Ensuring approval of onsite shredding companies by Security.
Vendor Liaison:
Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
Equipment Maintenance:
Maintaining logistics van, golf cart, manual, and electric pallet jacks.
Materials Disposal:
Managing cardboard recycling and trash disposal materials.
ServiceNow/M365 Experience:
Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.
Complete understanding of M365. (Outlook, Teams, SharePoint)
Expert in Excel
** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
$40k-45k yearly Auto-Apply 6d ago
Network Administrator (Junior-Senior)
Netsea Technologies
Remote support technician job in Aberdeen Proving Ground, MD
Network Administrator (Junior-Senior)
Clearance: DoD SECRET or higher clearance
Travel: up to 15%
The Network Administrator role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation.
Levels & Qualifications
Network Administrator
Education: Bachelor's Degree
Experience: 5 years
Summary: As a Network Administrator, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works independently on routine assignments and collaborates on more complex efforts.
Senior: Network Administrator, Senior
Education: Bachelor's Degree
Experience: 5 years
Summary: As a Senior Network Administrator, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers.
$39k-54k yearly est. Auto-Apply 60d+ ago
Junior Network Admin
Insight Global
Remote support technician job in Washington, DC
Insight Global is seeking a Network Administrator to support campus-wide network services at a leading, diversified industrial technology university. This role provides hands-on technical and software support across multiple projects, as well as ongoing daily network operations. This Network Administrator will assist with the migration and decommissioning of legacy network infrastructure, helping transition systems to newer platforms and technologies. In this role, you will collaborate closely with a team of six professionals across the networking and security departments. This position offers frequent opportunities to learn and grow technical skills by contributing to a variety of initiatives, including wireless networking, routing and switching, network applications, and data center projects.
Compensation: $20/hr to $30hr.
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Qualifications
· Education: Highschool Diploma
· Experience: 1-3years of experience within Net Admin or Engineering
· Technical Skills:
· Experience with:
§ Cisco
§ Juniper
§ Aruba
§ Hands on experience within networking (Switching, routing, troubleshooting and wireless work)
· Soft Skills:
o Excellent communication, willing to learn/be trained, great work ethic
o Knowledge of Networking protocols, troubleshooting, and either knowledge of CCNA or holds a CCNA cert
· Requirements:
o Ability to pass a background check and drug screening Preferred Skills
- CCNA Certification or experience/knowledge related to it
- Experience within school systems
$20 hourly 7d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Germantown, MD
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-41k yearly est. 21d ago
RELEASE OF INFORMATION TECH II
University of Maryland Medical System 4.3
Remote support technician job in Linthicum, MD
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Job Description
I. General Summary
Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department.
II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility.
Qualifications
III. Education and Experience
High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required.
IV. Knowledge, Skills and Abilities
Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $19.50 - $27.31
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.