Remote support technician jobs in Gilroy, CA

What this Job Entails: The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP). Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry. Help with performing card adds or replacements, software upgrades, and associated testing. Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system. Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments. Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary. Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness. Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary. Perform site surveys in support of network builds, augments, or decommissions. Assist in coordinating site access, equipment staging, and other tasks Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction. Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment. Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths. Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion. Knowledge of state and local regulatory standards, procedures, and permitting requirements. Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users. Ability to work independently, diagnose problems and take appropriate action with minimal supervision. Experience with spreadsheets, workflow and project management applications, and administrative software applications. Understanding of how to use a Tier-1 ITSM platform Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $22.26 - $37.10 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Key Responsibilities Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices. Diagnose and repair hardware failures, component issues, and physical connectivity problems. Perform routine hardware maintenance and inspections. Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies). Set up new equipment for employees, including imaging devices and configuring BIOS settings. Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations. Manage hardware inventory, including tracking and documenting equipment movement and usage. Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting. Ensure proper disposal of old or damaged hardware according to company policies. Collaborate with the IT support team to escalate complex hardware or system issues. Maintain accurate records of repairs, replacements, and maintenance activities. Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA! This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment. Responsibilities Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service. Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support. Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity. Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies. Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives. Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups. Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture. Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts). Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery. Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness. Qualifications Bachelor's degree in IT/Computer Science or equivalent experience required. 10+ years of desktop support or end-user services experience. Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement. Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online). Strong Windows 10/11 administration skills, including Active Directory and Group Policy. Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management. Proficiency with service management platforms (ServiceNow, Remedy, Jira). Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups). Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics). Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives. Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus. Pay Rate: $55.00 - $65.00/hr

C-Suite Executive Technical Support Analyst (C-Suite) PERMANENT - ON-SITE - US-CA-Mountain View The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST. RESPONSIBILITIES Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support. Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions. Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible). Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Ensures established SLAs are met or exceeded specific to response and resolution times Contribute to Knowledge Base and keep process documentation up-to-date. Proactively take on projects and initiatives with minimal to no supervision. Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline. Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees. REQUIREMENTS Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list). Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school. Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies. Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications. Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals. Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite Preferred certifications: ITILv4, ACMT, CCT, CompTIA Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer Support experience in a corporate enterprise environment medium to large company (7-10k+ employees) Outstanding ability in problem solving, diagnosis and troubleshooting skills The ability to work under pressure and multitask in a fast-paced environment is a must. Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision. Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude. Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively. Familiarity with encryption and security tools and triaging within this environment. Hyper responsive during regular working hours, and super flexible and engaged outside regular hours. Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return Military background in an IT environment a plus LOCATION: US-CA-Mountain View On-site work ABOUT TALTEK TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.

Attention! Are you a Desktop Support Technician with about 3 + years of experience? Do you have strong Mac/JAMF support experience? We have an excellent ON-SITE project in Sunnyvale, CA - This role is on site 5x a week. This is a long-term contract with a client that is 75% mac so recent and strong mac support experience is required. The pay is $45.00 an hour w2. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Work to improve the procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications). Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve. Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions. Participate in after-hours, on-call support rotation. Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs. Required Skills: 3+ years of IT end user support experience in a Windows and MAC environment Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation. Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity. Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers.

is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies for customer support environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations. Responsibilities for this position may include but are not limited to: · Primary desktop support for Windows Operating System, Mobile Device Management · Infrastructure, Video Conferencing systems, and application support. · Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users. · Ensure consistent processes, procedures and technologies are utilized across enterprise environment. · Understand and follow direction provided by the Application and System Services team leads and managers. · Document recurring issues in the Knowledge Base. · Document in detail case status and tasks / work completed with end users in ITSM system. · Follow the provided Critical incident management process in case of widespread or high impacting issues. · Setup and maintain inventory processes. Keep the stockroom area clean and organized. · Receive and record assets in System for tracking. · Pick, prepare, and organize outgoing order. · Work with team lead and team to maintain adequate IT stock levels. · Work with Field Service/Project teams to ensure the proper equipment is allocated for work · Orders. · Maintain inventory controls over tools. · Provide reports supporting the asset inventory using excel and other tables as needed · Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles. Required Qualifications: · Bachelor's degree in IT or Computer Science Preferred Qualifications: · Support Certifications, desired: o Microsoft Certified Professional o Microsoft Certified Technology Specialist o ITIL · Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies: o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging. o Microsoft Office 365 Suite and advanced troubleshooting. o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue o General knowledge/troubleshooting for Networking o General knowledge of Microsoft Intune, MFDs o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration and Infrastructure Design o Teams Conferencing system support o Understand and troubleshoot Azure MFA o Strong customer service skills Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies. Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations. Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members. Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges. Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Role: Desktop Support Engineer Duration: 3 months+ Job Description: We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11. This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed, as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity, user data migration, and strong PowerShell scripting skills. This role requires strong communication skills, as the engineer will collaborate closely with the client's IT End User Service Manager and work as part of a project team. Key Responsibilities: Lead the migration from Windows 10 to Windows 11, ensuring minimal disruption to user operations. Utilize Microsoft Intune for device management, deployment, and device enrollment for systems not hardware hashed. Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms. Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration. Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration. Provide VPN connectivity support, resolving network-related issues as part of the migration. Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings. Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks. Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges. Qualifications: Strong experience with Dell Latitude hardware platforms and troubleshooting hardware-specific issues. Extensive experience with Microsoft Intune, particularly in device management, deployment, and device enrollment for systems not hardware hashed. Proven experience in Windows 10 to Windows 11 migration, including imaging, upgrades, and deployment. Strong troubleshooting skills with Microsoft BitLocker encryption, Crowdstrike EDR, and VPN connectivity. Experience in user data migration and ensuring seamless transitions to new laptops. Proficiency in PowerShell scripting to automate tasks and manage system configurations during migration. Excellent communication skills and the ability to work effectively with both internal teams and external clients. Ability to work onsite in Santa Clara, 5 days a week for the duration of the 3-month project. Desired Skills: Certification in Microsoft Intune or related desktop support technologies. Prior experience with remote troubleshooting and supporting remote employees is a plus. Familiarity with Dell Latitude models and hardware configurations is highly desirable.

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

Desktop Support Technician San Jose, CA 95131 - Onsite A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following: Provide Technical training to users through video conferencing or in person Create Technical documentation Verify and test new software and/or Processes Assist with placing technical signage around the office when needed Possible travel to other locations QUALIFICATIONS: Experience in a corporate help desk and/or desktop support environment is preferred Consider themselves as “tech-savvy” and willing to learn new ideas Excellent customer service skills to work effectively with clients Understanding the Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision Must be able to follow through procedures and protocols as outlined by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00899

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Troubleshoot user accounts Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title : Computer Hardware Technician Location : Santa Clara, CA Job Skills o Familiar with Intel computer server hardware architecture o Ability to assemble server systems using various hardware components o Ability to debug issues in server system bringup o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues o Ability to configure KVMs network switches and storage arrays o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc o Ability to do configuration changes at BIOSFirmware level o Familiar with scripting Python Shell etc o Ability to make minor changes to test automation scripts o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test o Ability to Triage test data and debug test setup configuration related issues o Ability to communicate with various stake holders Validation Engineers Lab managers Other Expectations o Attention to detail and well organized o Ability to follow given instructions clearly o Able to lift 35 Lbs job may require shifting computers from one rack to another etc o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work o Candidate must have good attitude communication skills o Willingness to learn

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Role : Webcast Support Duration : Contract Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing. Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports. Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities

Job Description: Webcast Support Duration: 6+ Months Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing. Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports. Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production, and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.

Santa Clara, CA Job Description: AV Specialist with UC Experience. Experienced AV/UC Support Engineer with expertise in Audio-Visual systems and beginner-level Unified Communications skills. Skilled in deploying Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints, configuring MTR devices in Cisco Control Hub and Teams Admin Center, and supporting multi-platform meetings including Zoom, Google Meet, and Microsoft Teams. Adept at troubleshooting AV setups, ensuring seamless conferencing experiences, and delivering IT AV support for large-scale events. Ability to deploy Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints. Knowledge of deploying Microsoft Teams Rooms systems. Ability to add new MTR devices into Cisco Control Hub and Teams Admin Center. Familiarity with starting Zoom, Google Meet, and Teams meetings from MTR systems. Key Skills · Conference Room AV Support and Troubleshooting · Microsoft Teams Rooms (MTR) Deployment · Cisco Video Endpoints Integration · Teams Admin Center & Cisco Control Hub Management · Zoom, Google Meet, and Teams Meeting Support · AV Equipment Installation and Maintenance · Beginner-level UC Experience · Event Production and Dry Runs Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. Thanks & Regards Sameer Ahmad Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Phone: ************** Ext: 143 E-Mail: ****************************|Website: ******************* Linkedin: linkedin.com/in/sameer-ahmad-031a0b185

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

Key Responsibilities: Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & mac OS). Manage user accounts, passwords, and permissions in Active Directory (ADDS). Support group policy management and user profile configurations. Assist with software deployment, patching, and inventory management via SCCM. Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.). Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook). Support end users in configuring network drives, shared folders, and printers. Escalate unresolved technical issues to L2/L3 or vendor support when required. Maintain proper documentation of incidents, resolutions, and daily operations. Adhere to SLA and ITIL processes for efficient ticket handling and service delivery.

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits