Customer Engagement Specialist jobs at Res-Care Premier - 771 jobs

Are you ready to charter your own career? The runway to success in global logistics begins here... Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for a Express Airfreight Specialist to join the NFO team in Los Angeles OR Pasadena, California. The successful candidate will be passionate about the logistics industry, target and goal driven and have experience in freight forwarding and/or time-critical cargo. Purpose of the Role To evaluate customer needs and logistics/courier requirements and format an effective plan to meet such needs and requirements. To handle, monitor and follow-up on incoming customer requests for OBC/NFO shipments in a 24/7 shift cover. To maximize business opportunities by offering customers tailored-made solutions to meet with clients' requests within operational restrictions. To build strong productive relationships with clients to ensure business objectives are achieved. Responsibilities of the Role To exercise both discretion and independent judgment in performing the duties of the job. To work with management to develop appropriate policies to achieve the goals of the Company. To work directly with management to implement Company policies to ensure that customer needs are being met, such as budgeting and on time delivery. To evaluate customer business needs and logistics/courier requirements and format an effective plan to meet such needs and requirements. To handle, monitor and follow-up on incoming requests for OBC/NFO shipments in a 24/7 shift cover. To maximize business opportunities by offering customers tailored-made solutions to meet with clients' requests within operational restrictions. To build strong productive relationships with clients to ensure business objectives are achieved. Preparing of time-critical routing options for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients. Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements. Liaise, direct and give clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs. Monitor and tracking of on-going shipments with the purpose to ensure a high quality service is delivered to the customers and the company's expectations are met at any time. Sourcing, selecting and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements. Debtor and Creditor Invoicing and order settlement. Keep up to date with activities of OBC/NFO coordinator(s) using the appropriate network of communication. Qualifications * Freight Forwarding and/or Time Critical Cargo experience is highly preferred. * Ability to travel when required in line with business needs. What We Offer Competitive salary Comprehensive benefits package Opportunity to join a global company and be part of a diverse international team Professional development and career opportunities Unlimited access to thousands of courses on LinkedIn Learning platform With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world's leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11,500 professionals, providing state-of-the-art solutions to the aviation industry and beyond. Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Download offer as PDF

Join a Customer-Focused Team - Lead and Elevate Service Excellence at Wixon! Are you a dynamic and resilient leader with a passion for creating exceptional customer experiences? Wixon, a growing and innovative flavor and spice manufacturer based in Milwaukee, Wisconsin, is seeking a Customer Care Manager to lead our high-performing customer care team. In this critical role, you'll oversee a team that manages a high volume of customer inquiries-from order updates to complex issue resolution. Your leadership will help ensure our internal teams work in harmony and our customers receive timely, professional, and solutions-driven support. If you're a confident multitasker who thrives in a fast-paced, cross-functional environment, we'd love to meet you. What You'll Do: Perform and supervise all functions of customer service, including price quote administration, order processing, and system maintenance. Ensure prompt communication of order fulfillment issues and updates to operations, sales, and customers. Handle technical customer services, investigate and resolve product complaints, and coordinate with Procurement, Accounting, and Operations. Act as the department liaison for inter-departmental and customer-related issues or changes. Lead and develop the customer care team, overseeing day-to-day operations, training, performance management, and team development. What You Bring: Associate's Degree required; Bachelor's Degree preferred. 5+ years of customer relations experience in a manufacturing environment, preferably OEM manufacturing. 5+ years of experience in a supervisory role. Exceptional multitasking skills with the ability to pivot based on evolving customer needs. Excellent written, oral communication, and telephone etiquette skills. Proficiency in Microsoft Word and Excel. We've got you covered. Wixon offers much to its employees, including an onsite cafeteria with an employee meal plan, as well as many other competitive benefits which include: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Educational Assistance, 401(k), Profit Sharing, Company Sponsored Employee Events, Paid Vacation, Paid Personal Days and Paid Holidays. Our corporate campus is located in St. Francis, Wisconsin. Visit our website for more company information at ************* Why Wixon? At Wixon, we combine a passion for flavor with a commitment to innovation, customer satisfaction, and operational excellence. If you're looking to grow your career in a supportive environment that values teamwork, creativity, and results-we want to hear from you!

Job Description This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customer service needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred. The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed. Core Tasks Set up new customer accounts and verify DEA and state licensure. Onboard new customers and email login credentials Follow up on customer questions and concerns, including product availability and shipping timelines. Assist in packaging and shipping pharmaceutical products to clients. Communicate directly with customers and maintain accurate, detailed notes in the CRM system. Process and fulfill customer orders with accuracy and urgency. Coordinate customer order shipments and deliver high-quality service throughout the process. Maintain a clean, organized, and efficient work area. Values Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things. Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections Preferred Skills/Abilities: Strong team-player mindset with the ability to collaborate across departments. Exceptional attention to detail. Experience in a highly regulated manufacturing environment or pharmacy preferred. Willingness to take on tasks outside standard responsibilities to support company needs. Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial. Experience in sales support, cGMP environments, pharmaceuticals, customer service, or 503B outsourcing is a plus. MDS (Systems House) experience is a plus. Proficiency in Microsoft Excel is required. Education and Experience: High School Diploma or GED Required Certified Pharmacy Technician or College Degree, Preferred Minimum of 2 years of continuous work experience in customer service, pharmacy, warehouse, or other fulfillment related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Lift up to 40 pounds and occasionally push or pull pallets or product containers. About STAQ Pharma STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.

The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. Compensation Data This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. Duties & Responsibilities Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products. Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Completes pre-call plans to meet key stakeholder needs. Builds discussion around customer needs and opportunities. Fosters customer network development and communication. Has accurate and timely follow up discussions with customers. Uses appropriate BIPI sales training techniques to facilitate customer decision making process. Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. Identifies top plans for customers. Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools. Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities. Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc. Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction. Assists in the development of A/B Campaign testing initiatives. Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls. Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals. Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records. Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video. Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products. Completes all administrative responsibilities as directed by management. Successfully completes all sales training requirements. Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures. Immediately reports to management when violations are noted/observed. Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Analyzes qualitative and quantitative data to optimize territory business plan and customer calls. Monitors local market conditions for changes that impact business. Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals. Adjusts implementation plans on a regular basis based on marketplace needs. Requirements Bachelor's Degree Required. Two plus (2+) years of Pharmaceutical/Medical sales or marketing. Project management experience preferred. Experience in developing and implementing digital engagement campaigns. Strong understanding of, and active presence on core social media platforms. Innovative thinker who thrives in creative roles and likes to solve problems. Strong written and oral communication/presentation skills, particularly in a virtual environment. History of successful performance. Proficiency in excel, word, outlook, and database applications. Ability to travel (may include overnight travel). Ability to self-motivate through ambiguity and thrive in a matrixed team environment. Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.) Ability to integrate digital assets and strategies into broader territory level business plans. Strong analytical and problem-solving skills. Valid Driver's License and an acceptable driving record. Demonstrates strong collaboration and communication in both live and virtual/digital channels. Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms. Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. **Duties & Responsibilities** + Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. + Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. + Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. + Establishes and maintains effective communication and coordination with internal employees. + Develops customer pre-call plans to meet ILD health care professionals and account needs. + Builds valuable discussions around ILD HCP needs and opportunities. + Fosters ILD HCP network development and communication. + Has accurate and timely follow up discussions with ILD HCP. + Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. + Uses appropriate BIPI sales training techniques to facilitate customer decision making process. + Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. + Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. + Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. + Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. + Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. + Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. + Monitors and effectively reacts to local market conditions for changes that impact the business. + Develops plans to maximize Regional and National peer to peer education events. + Adjusts implementation plans on a regular basis. + Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. + Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. + Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. + Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. **Requirements** + Bachelor's Degree required. + Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. + Virtual selling experience preferred. + Project management experience preferred. + Experience in developing and implementing digital engagement campaigns. + Innovative thinker who thrives in creative roles and likes to solve problems. + Strong written and oral communication/presentation skills, particularly in a virtual environment. + History of successful performance. + Proficiency in excel, word, outlook and database applications. + Ability to travel (may include overnight travel). + Ability to self-motivate through ambiguity and thrive in a matrixed team environment. + Strong analytical and problem-solving skills. + Valid Driver's License and an acceptable driving record. **Eligibility Requirements** : + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required). + Must be 18 years of age or older. \#LI-DG1 **Compensation Data:** This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. \#LI-DG1 All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. **Duties & Responsibilities** + Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. + Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. + Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. + Establishes and maintains effective communication and coordination with internal employees. + Develops customer pre-call plans to meet ILD health care professionals and account needs. + Builds valuable discussions around ILD HCP needs and opportunities. + Fosters ILD HCP network development and communication. + Has accurate and timely follow up discussions with ILD HCP. + Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. + Uses appropriate BIPI sales training techniques to facilitate customer decision making process. + Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. + Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. + Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. + Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. + Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. + Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. + Monitors and effectively reacts to local market conditions for changes that impact the business. + Develops plans to maximize Regional and National peer to peer education events. + Adjusts implementation plans on a regular basis. + Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. + Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. + Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. + Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. **Requirements** + Bachelor's Degree required. + Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. + Virtual selling experience preferred. + Project management experience preferred. + Experience in developing and implementing digital engagement campaigns. + Innovative thinker who thrives in creative roles and likes to solve problems. + Strong written and oral communication/presentation skills, particularly in a virtual environment. + History of successful performance. + Proficiency in excel, word, outlook and database applications. + Ability to travel (may include overnight travel). + Ability to self-motivate through ambiguity and thrive in a matrixed team environment. + Strong analytical and problem-solving skills. + Valid Driver's License and an acceptable driving record. **Eligibility Requirements** : + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required). + Must be 18 years of age or older. \#LI-DG1 **Compensation Data:** This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. \#LI-DG1 All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. Duties & Responsibilities Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. Establishes and maintains effective communication and coordination with internal employees. Develops customer pre-call plans to meet ILD health care professionals and account needs. Builds valuable discussions around ILD HCP needs and opportunities. Fosters ILD HCP network development and communication. Has accurate and timely follow up discussions with ILD HCP. Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. Uses appropriate BIPI sales training techniques to facilitate customer decision making process. Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. Monitors and effectively reacts to local market conditions for changes that impact the business. Develops plans to maximize Regional and National peer to peer education events. Adjusts implementation plans on a regular basis. Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. Requirements Bachelor's Degree required. Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. Virtual selling experience preferred. Project management experience preferred. Experience in developing and implementing digital engagement campaigns. Innovative thinker who thrives in creative roles and likes to solve problems. Strong written and oral communication/presentation skills, particularly in a virtual environment. History of successful performance. Proficiency in excel, word, outlook and database applications. Ability to travel (may include overnight travel). Ability to self-motivate through ambiguity and thrive in a matrixed team environment. Strong analytical and problem-solving skills. Valid Driver's License and an acceptable driving record. Eligibility Requirements: Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older. #LI-DG1 Compensation Data: This position offers a base salary typically between $95,000 and $153,100. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. #LI-DG1

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

Description Under the direction of the Franchise Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (I.e., White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. Duties & Responsibilities Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products. Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Completes pre-call plans to meet key stakeholder needs. Builds discussion around customer needs and opportunities. Fosters customer network development and communication. Has accurate and timely follow up discussions with customers. Uses appropriate BIPI sales training techniques to facilitate customer decision making process. Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. Identifies top plans for customers. Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools. Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities. Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc. Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction. Assists in the development of A/B Campaign testing initiatives. Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls. Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals. Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records. Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video. Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products. Completes all administrative responsibilities as directed by management. Successfully completes all sales training requirements. Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures. Immediately reports to management when violations are noted/observed. Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community. Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives. Analyzes qualitative and quantitative data to optimize territory business plan and customer calls. Monitors local market conditions for changes that impact business. Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals. Adjusts implementation plans on a regular basis based on marketplace needs. Requirements Bachelor's Degree Required. Two plus (2+) years of Pharmaceutical/Medical sales or marketing. Project management experience preferred. Experience in developing and implementing digital engagement campaigns. Strong understanding of, and active presence on core social media platforms. Innovative thinker who thrives in creative roles and likes to solve problems. Strong written and oral communication/presentation skills, particularly in a virtual environment. History of successful performance. Proficiency in excel, word, outlook, and database applications. Ability to travel (may include overnight travel). Ability to self-motivate through ambiguity and thrive in a matrixed team environment. Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.) Ability to integrate digital assets and strategies into broader territory level business plans. Strong analytical and problem-solving skills. Valid Driver's License and an acceptable driving record. Demonstrates strong collaboration and communication in both live and virtual/digital channels. Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms. Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience. Desired Skills, Experience and Abilities

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. Duties & Responsibilities Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. Establishes and maintains effective communication and coordination with internal employees. Develops customer pre-call plans to meet ILD health care professionals and account needs. Builds valuable discussions around ILD HCP needs and opportunities. Fosters ILD HCP network development and communication. Has accurate and timely follow up discussions with ILD HCP. Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. Uses appropriate BIPI sales training techniques to facilitate customer decision making process. Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. Monitors and effectively reacts to local market conditions for changes that impact the business. Develops plans to maximize Regional and National peer to peer education events. Adjusts implementation plans on a regular basis. Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. Requirements Bachelor's Degree required. Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. Virtual selling experience preferred. Project management experience preferred. Experience in developing and implementing digital engagement campaigns. Innovative thinker who thrives in creative roles and likes to solve problems. Strong written and oral communication/presentation skills, particularly in a virtual environment. History of successful performance. Proficiency in excel, word, outlook and database applications. Ability to travel (may include overnight travel). Ability to self-motivate through ambiguity and thrive in a matrixed team environment. Strong analytical and problem-solving skills. Valid Driver's License and an acceptable driving record. Eligibility Requirements: Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older. #LI-DG1

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. **Duties & Responsibilities** + Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. + Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. + Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. + Establishes and maintains effective communication and coordination with internal employees. + Develops customer pre-call plans to meet ILD health care professionals and account needs. + Builds valuable discussions around ILD HCP needs and opportunities. + Fosters ILD HCP network development and communication. + Has accurate and timely follow up discussions with ILD HCP. + Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. + Uses appropriate BIPI sales training techniques to facilitate customer decision making process. + Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. + Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. + Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. + Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. + Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. + Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. + Monitors and effectively reacts to local market conditions for changes that impact the business. + Develops plans to maximize Regional and National peer to peer education events. + Adjusts implementation plans on a regular basis. + Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. + Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. + Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. + Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. **Requirements** + Bachelor's Degree required. + Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. + Virtual selling experience preferred. + Project management experience preferred. + Experience in developing and implementing digital engagement campaigns. + Innovative thinker who thrives in creative roles and likes to solve problems. + Strong written and oral communication/presentation skills, particularly in a virtual environment. + History of successful performance. + Proficiency in excel, word, outlook and database applications. + Ability to travel (may include overnight travel). + Ability to self-motivate through ambiguity and thrive in a matrixed team environment. + Strong analytical and problem-solving skills. + Valid Driver's License and an acceptable driving record. **Eligibility Requirements** : + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required). + Must be 18 years of age or older. \#LI-DG1 All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP's. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences. The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE's, Virtual Peer to Peer educational programs, etc. and in office calls up to 50% of the time depending on local market needs and HCP preferences. **Duties & Responsibilities** + Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products. + Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns. + Executes brand strategies and business plans to ensure consistency with company sales and brand strategies. + Establishes and maintains effective communication and coordination with internal employees. + Develops customer pre-call plans to meet ILD health care professionals and account needs. + Builds valuable discussions around ILD HCP needs and opportunities. + Fosters ILD HCP network development and communication. + Has accurate and timely follow up discussions with ILD HCP. + Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making. + Uses appropriate BIPI sales training techniques to facilitate customer decision making process. + Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails. + Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders. + Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements. + Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions. + Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities. + Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning. + Monitors and effectively reacts to local market conditions for changes that impact the business. + Develops plans to maximize Regional and National peer to peer education events. + Adjusts implementation plans on a regular basis. + Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records. + Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements. + Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements. + Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership. **Requirements** + Bachelor's Degree required. + Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required. + Virtual selling experience preferred. + Project management experience preferred. + Experience in developing and implementing digital engagement campaigns. + Innovative thinker who thrives in creative roles and likes to solve problems. + Strong written and oral communication/presentation skills, particularly in a virtual environment. + History of successful performance. + Proficiency in excel, word, outlook and database applications. + Ability to travel (may include overnight travel). + Ability to self-motivate through ambiguity and thrive in a matrixed team environment. + Strong analytical and problem-solving skills. + Valid Driver's License and an acceptable driving record. **Eligibility Requirements** : + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required). + Must be 18 years of age or older. \#LI-DG1 All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description +++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++ Afternoon, Evening and Saturday Availability Required We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you! Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!! Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Phlebotomist About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will greet donors as they enter and exit the donor floor. · You will perform venipuncture of donors and programming of plasmapheresis machine. · You will monitor donors during the donation process and manage donor reactions. · You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. · You will install, prime, and disconnect disposable sets on the plasmapheresis machines · You will stock supplies, break down empty cartons and assist with proper disposal. · You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. · You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. · You will enter donor information into the Donor Information System (DIS). · You will coordinate donors to donor floor and compensate donors using the Debit Card system. · You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Waterloo U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - IA - WaterlooWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No

Function:The Foster Parent (FP) Engagement Specialist is responsible for leading recruitment, outreach, and engagement efforts to build and sustain a diverse, high-quality pool of foster families. This role serves as the primary representative for foster care recruitment, developing and implementing creative, community-based strategies to attract, educate, and support prospective foster parents.Organizational duties & responsibilities: The primary responsibility of all staff is to ensure safety and well-being of all Ramey-Estep/Re-group (RE) clients. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies and procedures. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies. Supports and facilitates positive interaction with clients and staff by exhibiting both on campus and in the public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and an awareness and sensitivity to cultural and other differences in clients and staff. Exhibits effective communication skills, including proper use of agency communication systems. Participates in appropriate professional development programs to attain and maintain competency. Effectively manages financial and physical resources to achieve the mission of RE. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE. Essential duties and Responsibilities: Collaborate with the FC team to develop and implement recruitment strategies to attract, engage, and retain foster parents that reflect the needs of the clients we serve. Conduct community outreach through events, presentations, faith-based groups, schools, businesses, and civic organizations to promote foster care and RE services. Serve as the primary point of contact for prospective foster parents; respond to inquiries promptly and provide accurate, compassionate education about foster care. Coordinate and facilitate information sessions, orientations, and recruitment events both in-person and virtually. Assist prospective families through the initial steps for the foster parent process, including application, screening, and referral to the Foster Home Coordinator. Collaborate with the Foster Home Coordinator and FC team to ensure a smooth transition from recruitment to certification. Track and report recruitment data, including inquiries, applications, conversions, and retention trends. Maintain up-to-date recruitment materials, social media content, and outreach resources in collaboration with agency marketing and leadership staff. Build and maintain partnerships with community organizations, DCBS, schools, healthcare providers, faith-based groups, local leaders, and others. Participate in agency events, trainings, and meetings to promote foster care and strengthen community relationships. Promote inclusive and culturally responsive recruitment practices. Support foster parent retention efforts through ongoing engagement, recognition, and support initiatives. Represent the agency professionally at public events and in the community. Maintain accurate documentation related to recruitment activities and contacts. Support pre-service and ongoing foster parent training to ensure parents are prepared, supported, and informed throughout their foster care journey. Actively participate in the Foster Care Quality Workgroup for continuous quality improvement efforts. Must believe in and act in accordance with both the agency's and the program's mission statement. Perform other duties as assigned. Working conditions/environment: Shift is generally day shift, Monday - Friday, but must be available for evenings and weekends as needed by the program/agency. Holidays, weekends, and extra hours may occasionally be required. Office setting with extensive computer usage. Fast-paced environment with a need for quick decisions to deal with any crisis that may arise. minimum job requirements:Education:A High School Diploma or GED is required. Bachelor's Degree in a human services field from an accredited college/university is preferred.Experience:Two years of experience in the human service field, sales, marketing, and/or public relations is required. Experience in foster care or community-based services setting preferred.Specific Skills andrequirements:Must be at least 21 years of age. Some positions may require a valid Driver's License and insurability. Strong communication and organizational skills. Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint and any other applications used by the organization or regulatory agencies. Excellent leadership skills. Ability to understand and relate to the needs of youth from diverse backgrounds. Ability to read, write, and converse in English. Successful completion of a pre-employment drug screen. Successful completion of a background screening. Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.Specialized Licenses or trainings:Successful completion of Excellent Foundations Maintain 20 hours of annual training Physical Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, peripheral vision. Supervisory REquirements:N/A Disclaimer: This is not all-inclusive. Other duties and responsibilities may be added as necessary. I have received a copy of the above description of my current position. I have read and reviewed the duties and responsibilities of which I am responsible and am aware of the physical and minimum requirements of this position. I understand that I am accountable for the duties and responsibilities as described. This job description does not constitute a contract nor does it alter the at-will status of the employee/employer relationship. This position is also eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits! The rate of pay for this position starts at $50,000/annually. Powered by JazzHR lYBky01v0R

Function: The Foster Parent (FP) Engagement Specialist is responsible for leading recruitment, outreach, and engagement efforts to build and sustain a diverse, high-quality pool of foster families. This role serves as the primary representative for foster care recruitment, developing and implementing creative, community-based strategies to attract, educate, and support prospective foster parents. Organizational duties & responsibilities: The primary responsibility of all staff is to ensure safety and well-being of all Ramey-Estep/Re-group (RE) clients. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies and procedures. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies. Supports and facilitates positive interaction with clients and staff by exhibiting both on campus and in the public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and an awareness and sensitivity to cultural and other differences in clients and staff. Exhibits effective communication skills, including proper use of agency communication systems. Participates in appropriate professional development programs to attain and maintain competency. Effectively manages financial and physical resources to achieve the mission of RE. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE. Essential duties and Responsibilities: Collaborate with the FC team to develop and implement recruitment strategies to attract, engage, and retain foster parents that reflect the needs of the clients we serve. Conduct community outreach through events, presentations, faith-based groups, schools, businesses, and civic organizations to promote foster care and RE services. Serve as the primary point of contact for prospective foster parents; respond to inquiries promptly and provide accurate, compassionate education about foster care. Coordinate and facilitate information sessions, orientations, and recruitment events both in-person and virtually. Assist prospective families through the initial steps for the foster parent process, including application, screening, and referral to the Foster Home Coordinator. Collaborate with the Foster Home Coordinator and FC team to ensure a smooth transition from recruitment to certification. Track and report recruitment data, including inquiries, applications, conversions, and retention trends. Maintain up-to-date recruitment materials, social media content, and outreach resources in collaboration with agency marketing and leadership staff. Build and maintain partnerships with community organizations, DCBS, schools, healthcare providers, faith-based groups, local leaders, and others. Participate in agency events, trainings, and meetings to promote foster care and strengthen community relationships. Promote inclusive and culturally responsive recruitment practices. Support foster parent retention efforts through ongoing engagement, recognition, and support initiatives. Represent the agency professionally at public events and in the community. Maintain accurate documentation related to recruitment activities and contacts. Support pre-service and ongoing foster parent training to ensure parents are prepared, supported, and informed throughout their foster care journey. Actively participate in the Foster Care Quality Workgroup for continuous quality improvement efforts. Must believe in and act in accordance with both the agency's and the program's mission statement. Perform other duties as assigned. Working conditions/environment: Shift is generally day shift, Monday - Friday, but must be available for evenings and weekends as needed by the program/agency. Holidays, weekends, and extra hours may occasionally be required. Office setting with extensive computer usage. Fast-paced environment with a need for quick decisions to deal with any crisis that may arise. minimum job requirements: Education: A High School Diploma or GED is required. Bachelor's Degree in a human services field from an accredited college/university is preferred. Experience: Two years of experience in the human service field, sales, marketing, and/or public relations is required. Experience in foster care or community-based services setting preferred. Specific Skills andrequirements: Must be at least 21 years of age. Some positions may require a valid Driver's License and insurability. Strong communication and organizational skills. Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint and any other applications used by the organization or regulatory agencies. Excellent leadership skills. Ability to understand and relate to the needs of youth from diverse backgrounds. Ability to read, write, and converse in English. Successful completion of a pre-employment drug screen. Successful completion of a background screening. Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation. Specialized Licenses or trainings: Successful completion of Excellent Foundations Maintain 20 hours of annual training Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, peripheral vision. Supervisory REquirements: N/A Disclaimer: This is not all-inclusive. Other duties and responsibilities may be added as necessary. I have received a copy of the above description of my current position. I have read and reviewed the duties and responsibilities of which I am responsible and am aware of the physical and minimum requirements of this position. I understand that I am accountable for the duties and responsibilities as described. This job description does not constitute a contract nor does it alter the at-will status of the employee/employer relationship. This position is also eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits! The rate of pay for this position starts at $50,000/annually.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **_+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++_** **_Afternoon, Evening and Saturday Availability Required_** **We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!** **_Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!_** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** Phlebotomist About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will greet donors as they enter and exit the donor floor. · You will perform venipuncture of donors and programming of plasmapheresis machine. · You will monitor donors during the donation process and manage donor reactions. · You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. · You will install, prime, and disconnect disposable sets on the plasmapheresis machines · You will stock supplies, break down empty cartons and assist with proper disposal. · You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. · You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. · You will enter donor information into the Donor Information System (DIS). · You will coordinate donors to donor floor and compensate donors using the Debit Card system. · You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Waterloo **U.S. Starting Hourly Wage:** $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Waterloo **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The primary activities include: Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through Shares learning and best practices from one customer to help other customers meet their need Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) Provides input into resource allocation decisions across customers Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions) Influences beyond their specific geography or product area Implements approved resources, programs and messages to address customer and company needs. Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract. Territory Information: This territory covers the state of Iowa including but not limited to Sioux Falls, ND and Omaha, NE. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel (%) varies based on candidate's location within the geography. Qualifications Education Minimum Requirements: Bachelor's Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required: Prior experience working in a scientific field or healthcare environment Previous sales experience Prior experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of our Company's products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Preferred: Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarter operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Required Skills: Account Management, Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Rapport, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ******************************************************* You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 02/10/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. Territory Information: This position will cover Atlanta, GA. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel (%) varies based on candidate's location within the geography. Primary Responsibilities: · Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs. · Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information. · Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities. · For select customer accounts/HCPs, coordinates with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer. · Shares learnings and best-practices from one customer to help other customers meet their needs. · Demonstrates a focus on better health outcomes (considers the HCP & patient experience). · Provides input into resource allocation decisions across customers. · Identifies and selects programs/services available in the library of our "resources" to address customer needs. · Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders. · Influences beyond their specific geography or product area. · Embraces and maximizes new technological capabilities and channels to engage customers. · Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation. Virology Specific: The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale in positioning our Company's Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources. · Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments. · Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy. · Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges. · Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis. · Articulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our company's Virology product portfolio. · Demonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients. · Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers. · Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc. · Demonstrates the ability to forge and manage business relationships with difficult to access customers in a “no sample” environment. · Demonstrates ability to function effectively and employ a “business owner mindset” during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations. · Demonstrates high-level compliance with all Company policies and procedures. Position Qualifications: · Bachelor's Degree with 2-6 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). · Valid Driver's license. Preferred Experience and Skills: · Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience. · Preference for specialty sales experience across multiple specialty markets with a preference for launch experience. · Experience in pharma, biotech or medical device sales. · Demonstrated experience developing and executing plans for engaging customers and meeting customer needs. · Demonstrated success in establishing, developing and maintaining relationships. · Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical. · Account experience working in complex hospital systems, teaching Institutions and community hospitals. · Demonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments. · Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders. · Current disease state customers acknowledge individual as a trusted and reliable representative. · Experience interacting with scientific thought leaders and developing advocates across an adoption continuum. · Demonstrated ability to develop customer relationships in a challenging-to-access or “no sampling” environment. · High level of business acumen and account management skills. · Current relationships with key opinion leaders within designated account preferred. · Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information. · Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment. Required Skills: Account Management, Account Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ******************************************************* You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 02/4/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: The Healthcare Call Center Specialist primarily responsible is to interface with Patients, HCPs and Payers by providing reimbursement support for activities related to benefit coverage, prior authorization, claim denials, appeals, triage to third party support centers and general inquiry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Provide dedicated and personalized support delivered over the phone, CRM, and email. Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs. Assist with prior authorization and medical necessity processes, benefit verification and assistance in a manner that is consistent with industry best practice. Determine when call reason is best handled by third party support center and triage accordingly. Maintain positive attitude and a helpful approach to customers and clients. Conduct enrollment intake for all incoming inquiries. Participate in continuous quality improvements and training opportunities. All other duties as assigned . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. EXPECTATIONS OF THE JOB: Assist callers with benefit verifications and providing support related to coverage, out-of-pocket costs and prior authorizations as needed Triage to appropriate third party support centers Focus on results in a professional, ethical, and responsible manner when dealing with patients, caregivers, customers, vendors, team members, and others. Accepts being accountable and responsible in work practices and expectations. Delivers what is promised. Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency. Uses innovative critical and creative thinking to evaluate and solve work and customer issues. Seeks assistance in solving work problems through collaboration and information seeking. Learn, understand and follow all company and client policies and procedures. Excellent attendance Must be able to work rotating 8 hour shifts Monday through Friday. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Strong pharmacy reimbursement experience, especially understanding of prior authorization process Experience conducting benefit verifications with payers preferably supporting retail prescription drug products. Knowledge of healthcare administration and specifically healthcare billing and reimbursement procedures and regulations Knowledge of Retail Pharmacy Operations preferred Excellent oral, written, and interpersonal communication skills. Ability to multi task. Positive attitude. Accurate and detail-oriented. Ability to work independently and function as a team player. Ability to work in a fast paced, metric driven environment, while remaining patient minded. Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint. PREFERRED QUALIFICATIONS: Customer service and/or contact center experience. Reimbursement/Patient Services experience. PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected] . Follow us on LinkedIn | Twitter