Customer Service Representative jobs at Res-Care Premier - 643 jobs

QPS Employment Group is hiring for a Bilingual Customer Experience Assistant for our Corporate Headquarters in Brookfield, WI. The Customer Experience Assistant will talk to QPS internal employees, candidates looking for work, companies calling to hire, references, and much more. This is a full-time internal position with QPS. Hours will be 8:30am-5:00pm, Monday-Friday. Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs: Family Spirit: We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company. High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary. Passion: Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us. Legacy: We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value. Innovation: We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves. Collaboration: We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved. What You'll Be Doing: Answer, screen, and direct incoming calls Verify customer information Accurately document and make appropriate changes in software database following communication with customer Perform basic background checks on customers Perform basic searches within the software database Provide excellent customer service What We Look For: Bilingual, Spanish and English - not required, but preferred Previous telephone customer service experience - call center or high volume customer service environment preferred. High School diploma or GED preferred Knowledge of Microsoft Windows programs Professional and effective telephone and written communication skills What We Offer: We are proudly 100% employee-owned (ESOP), Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k, PTO, Birthday, Holiday, Educational Assistance.

The Inside Sales Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position is 100% remote/virtual, preferably based in the region to which the ISR is assigned. Essential Functions Sales and Marketing Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share. Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required. Form long-standing customer relationships with assigned accounts. Develop and implement sales plans to meet business goals. Travel occasionally as needed for training, sales meetings, conferences, etc. Utilize Vetoquinol's Sales Excellence program to engage with customers. Customer Service Assist customers in a timely manner. Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners. Organize workflow to meet customer and company deadlines. Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs. Manage inbound and outbound phone calls professionally and efficiently, using good communication skills. Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution. General/Administrative Document all customer interactions with detailed notes in the CRM system. Support the company vision and mission, and demonstrate the corporate core values in all professional activities. Comply with all OSHA safety requirements, work rules, and regulations. Compile and maintain all required records, documents, etc. Follow systems and procedures outlined in company manuals. Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage. All other duties as requested by management. Qualifications Formal Education and Certification Bachelor's Degree or 3+ years of inside sales experience preferred. Knowledge and Experience Inside sales experience highly preferred. Experience in the animal health industry highly preferred. Personal Attributes Exceptional written, verbal, and interpersonal communication skills. Ability to work under pressure and with shifting priorities. Team player willing to participate in meetings and other team activities. Ability to manage time efficiently and to multi-task. Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Join us and be a part of a great place to work!

The Inside Sales Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position is 100% remote/virtual, preferably based in the region to which the ISR is assigned. Essential Functions Sales and Marketing Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share. Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required. Form long-standing customer relationships with assigned accounts. Develop and implement sales plans to meet business goals. Travel occasionally as needed for training, sales meetings, conferences, etc. Utilize Vetoquinol's Sales Excellence program to engage with customers. Customer Service Assist customers in a timely manner. Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners. Organize workflow to meet customer and company deadlines. Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs. Manage inbound and outbound phone calls professionally and efficiently, using good communication skills. Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution. General/Administrative Document all customer interactions with detailed notes in the CRM system. Support the company vision and mission, and demonstrate the corporate core values in all professional activities. Comply with all OSHA safety requirements, work rules, and regulations. Compile and maintain all required records, documents, etc. Follow systems and procedures outlined in company manuals. Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage. All other duties as requested by management. Qualifications Formal Education and Certification Bachelor's Degree or 3+ years of inside sales experience preferred. Knowledge and Experience Inside sales experience highly preferred. Experience in the animal health industry highly preferred. Personal Attributes Exceptional written, verbal, and interpersonal communication skills. Ability to work under pressure and with shifting priorities. Team player willing to participate in meetings and other team activities. Ability to manage time efficiently and to multi-task. Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Join us and be a part of a great place to work!

The Large Animal Inside Sales Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position can be performed remotely, preferably based in the region to which the ISR is assigned. Essential Functions Sales and Marketing Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share. Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required. Form long-standing customer relationships with assigned accounts. Develop and implement sales plans to meet business goals. Travel occasionally as needed for training, sales meetings, conferences, etc. Utilize Vetoquinol's Sales Excellence program to engage with customers. Provide additional coverage for any vacant sales territory. Properly maintain CRM database. Provides support to distribution reps for Large Animal product portfolio products, education and training. Grow relationships with distribution reps at major accounts and key accounts selling the Large Animal products. Shares involvement in the product growth and development of the large animal portfolio improvements and expansion. Oversee project logistics and communication for equipment rotation programs. Occasional travel; no more than once per quarter. Customer Service Assist customers in a timely manner. Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners. Organize workflow to meet customer and company deadlines. Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs. Manage inbound and outbound phone calls professionally and efficiently, using good communication skills. Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution. General/Administrative Document all customer interactions with detailed notes in the CRM system. Support the company vision and mission and demonstrate the corporate core values in all professional activities. Properly manage assigned T&E budget. Comply with all OSHA safety requirements, work rules, and regulations. Compile and maintain all required records, documents, etc. Follow systems and procedures outlined in company manuals. Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage. All other duties as requested by management. This position can be performed remotely with up to 15% travel required to attend business meetings, conferences, and events as required. Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Join us and be a part of a great place to work!

Job Description This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customer service needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred. The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed. Core Tasks Set up new customer accounts and verify DEA and state licensure. Onboard new customers and email login credentials Follow up on customer questions and concerns, including product availability and shipping timelines. Assist in packaging and shipping pharmaceutical products to clients. Communicate directly with customers and maintain accurate, detailed notes in the CRM system. Process and fulfill customer orders with accuracy and urgency. Coordinate customer order shipments and deliver high-quality service throughout the process. Maintain a clean, organized, and efficient work area. Values Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things. Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections Preferred Skills/Abilities: Strong team-player mindset with the ability to collaborate across departments. Exceptional attention to detail. Experience in a highly regulated manufacturing environment or pharmacy preferred. Willingness to take on tasks outside standard responsibilities to support company needs. Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial. Experience in sales support, cGMP environments, pharmaceuticals, customer service, or 503B outsourcing is a plus. MDS (Systems House) experience is a plus. Proficiency in Microsoft Excel is required. Education and Experience: High School Diploma or GED Required Certified Pharmacy Technician or College Degree, Preferred Minimum of 2 years of continuous work experience in customer service, pharmacy, warehouse, or other fulfillment related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Lift up to 40 pounds and occasionally push or pull pallets or product containers. About STAQ Pharma STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.

The Client Services Call Center is Whitman-Walker Health's centralized patient interfacing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care. This role facilitates accessing care by utilizing telephonic, text, email, and telephone encounters. Role Specific Primary Essential Duties: Register patients. Sends patient forms using email and DocuSign, attaches received forms, and updates the electronic medical record system Schedule and reschedule patients' various types of appointments in the electronic medical record system. Utilizes dental software when scheduling dental appointments Upload documents to patient charts. Labels all uploaded documents in the electronic medical records system. Must have knowledge of call center tasks, as during times of low call volume, will be responsible for handling other types of calls. Informs patients of items required for their appointment. Confirms patient demographic information and insurance when scheduling an appointment. Updates information in electronic medical records Verify medical insurance commercial coverage and update electronic medical records. Sends TE to verify medical commercial insurance coverage not obtainable via the website. Communicate with other departments to verify non-medical commercial insurance coverage. Update public coverage in electronic medical records in accordance with the Insurance Eligibility function. Sends TE to verify public coverage when needed. Performs claim data for all appointments scheduled by the call center representative. Provides information about Whitman-Walker services and services available in the community. Assists patients and non-patients who contact the call center via phone, text, email, or written communication. Answer all incoming calls in the Call Center queues. Informs the patient of balance and mechanisms to make payment. Collects payment for co-pays and balances, and posts payments. Informs patients of No-Show policy in a compassionate manner. Offers solutions to include advocating with the provider and rescheduling. Facilitates providing patient-requested documents and information. Notifies patients that the provider is not available for their appointment. Performs claim data when an appointment is scheduled. Verify insurance is active using the IE button in eCW when performing claim data. Orders ASL and language interpreters when appointments are scheduled. Routes callers and messages to Whitman-Walker staff or departments. Provides patient portal access and directions on activating and using the patient portal, and assists patients in resetting their portal password. Education and Experience Required An associate degree or 2 years of equivalent work experience is required. Written and oral fluency in Spanish or Amharic required 1-3 years of experience in a health care or call center preferred. Fluency in medical terminology preferred. 1 year of experience working with people living with HIV or issues related to HIV care preferred. Working Conditions: Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and/or weekends and at organizational events. Individuals will be required to work from home during inclement weather. Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

Lucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team Customer Solutions Team (Call Center Team). Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to add to our family of associates. Job Description [LICENSE REQUIRED]: Hearing Instrument Specialist / Audiologists The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Our call center is open on Monday-Saturday and is located in our corporate office at 14301 FAA Blvd, St 105, Ft Worth TX 76155. Call center is open Monday-Saturday, 8am-5pm CST. Must be available for full-time shifts during call center operating hours. Summary of Essential Job Duties The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Work on a team of Customer Solutions agents, in a call center environment, to support customers and licensed Hearing Aid Specialists & Audiologists. Analyze test findings and make recommendations based off the customers hearing loss. Recommend and dispense assistive listening and hearing solutions. Educate patients in how to use and maintain the hearing aid devices, provide demonstrations (this would be via phone) and information. Focus on quality, efficiency, and being a champion for both internal and external customers Answer inbound technical calls or make outbound calls to assist external and internal customers and provide accurate solutions for their inquiries and concerns. Handle customer complaints, provide appropriate solutions and alternatives. Follow up to ensure resolution. Guide customer through troubleshooting, navigating the company site or using the products and/or services. Provide patients and/or customers direction on finding the perfect hearing solution, product troubleshooting, and how to use and maintain the products they have purchased from us. Review customer orders and provide updates and information about shipping, warranties, and other account related statuses. Trouble shoot challenges experienced by customers and hearing center specialists. Manage inquiries through a call center ticketing system and understand the importance of accurate notes and detailed documentation. Partner with internal teams such as Training & Development or IT to provide details for escalated cases and issues. Skills / Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working in a call center or customer-support role whether onsite or remote. Ability to problem solve to find the right hearing solution within our product assortment, through sales or adjustment recommendations. Strong active-listening and verbal communication skills. Proven track record for stellar customer service and proficiency in problem solving. Passion for championing customer service and motivation for customer satisfaction. Ability to succeed in a high pressure and fast paced environment while remaining calm in order to better serve customers. Ability to multi-task and manage time effectively. Technical aptitude and systems mindset to be able to help customers via phone. Patience and Compassion Strong attention to detail and time management skills. Experience working with PC hardware and software including general computer and Internet knowledge. Education, Certificates, Licenses, Registrations Must be a Licensed Hearing Instrument Specialist or Dispensing Audiologist High School degree or equivalent Past training in Sales or Customer Service Industry preferred but not necessary Additional Information We are an Equal Employment Opportunity Employer.

Lucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team Customer Solutions Team (Call Center Team). Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to add to our family of associates. Job Description [LICENSE REQUIRED]: Hearing Instrument Specialist / Audiologists The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Our call center is open on Monday-Saturday and is located in our corporate office at 14301 FAA Blvd, St 105, Ft Worth TX 76155. Call center is open Monday-Saturday, 8am-5pm CST. Must be available for full-time shifts during call center operating hours. Summary of Essential Job Duties The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Work on a team of Customer Solutions agents, in a call center environment, to support customers and licensed Hearing Aid Specialists & Audiologists. Analyze test findings and make recommendations based off the customers hearing loss. Recommend and dispense assistive listening and hearing solutions. Educate patients in how to use and maintain the hearing aid devices, provide demonstrations (this would be via phone) and information. Focus on quality, efficiency, and being a champion for both internal and external customers Answer inbound technical calls or make outbound calls to assist external and internal customers and provide accurate solutions for their inquiries and concerns. Handle customer complaints, provide appropriate solutions and alternatives. Follow up to ensure resolution. Guide customer through troubleshooting, navigating the company site or using the products and/or services. Provide patients and/or customers direction on finding the perfect hearing solution, product troubleshooting, and how to use and maintain the products they have purchased from us. Review customer orders and provide updates and information about shipping, warranties, and other account related statuses. Trouble shoot challenges experienced by customers and hearing center specialists. Manage inquiries through a call center ticketing system and understand the importance of accurate notes and detailed documentation. Partner with internal teams such as Training & Development or IT to provide details for escalated cases and issues. Skills / Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working in a call center or customer-support role whether onsite or remote. Ability to problem solve to find the right hearing solution within our product assortment, through sales or adjustment recommendations. Strong active-listening and verbal communication skills. Proven track record for stellar customer service and proficiency in problem solving. Passion for championing customer service and motivation for customer satisfaction. Ability to succeed in a high pressure and fast paced environment while remaining calm in order to better serve customers. Ability to multi-task and manage time effectively. Technical aptitude and systems mindset to be able to help customers via phone. Patience and Compassion Strong attention to detail and time management skills. Experience working with PC hardware and software including general computer and Internet knowledge. Education, Certificates, Licenses, Registrations Must be a Licensed Hearing Instrument Specialist or Dispensing Audiologist High School degree or equivalent Past training in Sales or Customer Service Industry preferred but not necessary Additional Information We are an Equal Employment Opportunity Employer.

Lucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team Customer Solutions Team (Call Center Team). Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to add to our family of associates. Job Description [LICENSE REQUIRED]: Hearing Instrument Specialist / Audiologists The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Our call center is open on Monday-Saturday and is located in our corporate office at 14301 FAA Blvd, St 105, Ft Worth TX 76155. Call center is open Monday-Saturday, 8am-5pm CST. Must be available for full-time shifts during call center operating hours. Summary of Essential Job Duties The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have purchased from us online, through a distributor or through one our Hearing Aid Centers. This is an hourly, full-time hybrid or remote position. Work on a team of Customer Solutions agents, in a call center environment, to support customers and licensed Hearing Aid Specialists & Audiologists. Analyze test findings and make recommendations based off the customers hearing loss. Recommend and dispense assistive listening and hearing solutions. Educate patients in how to use and maintain the hearing aid devices, provide demonstrations (this would be via phone) and information. Focus on quality, efficiency, and being a champion for both internal and external customers Answer inbound technical calls or make outbound calls to assist external and internal customers and provide accurate solutions for their inquiries and concerns. Handle customer complaints, provide appropriate solutions and alternatives. Follow up to ensure resolution. Guide customer through troubleshooting, navigating the company site or using the products and/or services. Provide patients and/or customers direction on finding the perfect hearing solution, product troubleshooting, and how to use and maintain the products they have purchased from us. Review customer orders and provide updates and information about shipping, warranties, and other account related statuses. Trouble shoot challenges experienced by customers and hearing center specialists. Manage inquiries through a call center ticketing system and understand the importance of accurate notes and detailed documentation. Partner with internal teams such as Training & Development or IT to provide details for escalated cases and issues. Skills / Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working in a call center or customer-support role whether onsite or remote. Ability to problem solve to find the right hearing solution within our product assortment, through sales or adjustment recommendations. Strong active-listening and verbal communication skills. Proven track record for stellar customer service and proficiency in problem solving. Passion for championing customer service and motivation for customer satisfaction. Ability to succeed in a high pressure and fast paced environment while remaining calm in order to better serve customers. Ability to multi-task and manage time effectively. Technical aptitude and systems mindset to be able to help customers via phone. Patience and Compassion Strong attention to detail and time management skills. Experience working with PC hardware and software including general computer and Internet knowledge. Education, Certificates, Licenses, Registrations Must be a Licensed Hearing Instrument Specialist or Dispensing Audiologist High School degree or equivalent Past training in Sales or Customer Service Industry preferred but not necessary Additional Information We are an Equal Employment Opportunity Employer.

Job DescriptionDescription: Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills Answers incoming calls Checks and follow ups on voicemail messages Maintains and updates patient demographics Schedules patient appointments Assists with patient registration and patient Check-out as needed May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities Excellent verbal communication and telephone skills Ability to read and interpret documents Effective interpersonal skills including active listening Typing and Data Entry Experience Strong organizational skills and detail oriented Proficient in Microsoft Office (Word, Excel, Outlook) Bi-Lingual in Spanish is required. Requirements: Qualification, Education, Experience Requires High School Diploma or equivalent 1-2 years in administrative experience Physical/Mental Demands Work requires the ability to lift objects weighing up to 20 pounds Work requires ability to carry objects weighing up to 20 pounds. Work requires ability to sit +/- 90% of the time. Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. Work requires the ability to hear, understand, and distinguish speech and/or other sounds. Work requires proofreading and checking documents for accuracy. Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus OSHA personal exposure risk category I & II Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations Understands Christ Health Center Mission Statement and Values Consistently displays Christ Health Center's Mission on a daily basis Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills Answers incoming calls Checks and follow ups on voicemail messages Maintains and updates patient demographics Schedules patient appointments Assists with patient registration and patient Check-out as needed May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities Excellent verbal communication and telephone skills Ability to read and interpret documents Effective interpersonal skills including active listening Typing and Data Entry Experience Strong organizational skills and detail oriented Proficient in Microsoft Office (Word, Excel, Outlook) Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience Requires High School Diploma or equivalent 1-2 years in administrative experience Physical/Mental Demands Work requires the ability to lift objects weighing up to 20 pounds Work requires ability to carry objects weighing up to 20 pounds. Work requires ability to sit +/- 90% of the time. Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. Work requires the ability to hear, understand, and distinguish speech and/or other sounds. Work requires proofreading and checking documents for accuracy. Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus OSHA personal exposure risk category I & II Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations Understands Christ Health Center Mission Statement and Values Consistently displays Christ Health Center's Mission on a daily basis Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **_+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++_** **_Afternoon, Evening and Saturday Availability Required_** **We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!** **_Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!_** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** Phlebotomist About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will greet donors as they enter and exit the donor floor. · You will perform venipuncture of donors and programming of plasmapheresis machine. · You will monitor donors during the donation process and manage donor reactions. · You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. · You will install, prime, and disconnect disposable sets on the plasmapheresis machines · You will stock supplies, break down empty cartons and assist with proper disposal. · You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. · You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. · You will enter donor information into the Donor Information System (DIS). · You will coordinate donors to donor floor and compensate donors using the Debit Card system. · You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Waterloo **U.S. Starting Hourly Wage:** $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Waterloo **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No

YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for Caretria. Responsibilities KEY AREAS OF RESPONSIBILITY: Demonstrate proficiency at all pharmacy technician activities in the fulfillment area. Participate in training, daily monitoring, coaching and communication to team members. Motivate and encourage contributors through positive communication and feedback. Maintain a safe distribution/production environment. Responsible for performing in-process inspections to ensure order accuracy on packing lines. Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place. Assist and provide guidance to staff for handling fulfillment and shipping order escalations. Provide administrative support to the pharmacists and/or support staff relative to department. Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed. Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment. Ensure compliance with applicable regulations, Caretria Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices. Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…) Participate in all training and process improvement initiatives. Responsible for appropriate escalation of any incidents related to inventory or quality. Obtain proficiency with pharmacy management and shipping software processes and functions. Effective written and oral communication across multiple departments. The above duties are meant to be representative of the position and not all-inclusive. Qualifications REQUIRED EDUCATION AND EXPERIENCE: High School Diploma Pharmacy Technician license from the State of Indiana is required. At least 2 years' experience in a high-volume pharmacy setting Prior experience in training, lead roles, or supervisory experience is highly desirable. Experience with HIPAA, PDMA, cGMP adverse events preferred. Ability to read, write, speak, and understand the English language. KNOWLEDGE, SKILLS & ABILITIES: Excellent written and verbal communication skills. Excellent analytical, problem solving and decision-making skills. Ability to accept changing workflows and unexpected demands requiring flexibility. Ability to work under pressure and appropriately prioritize responsibilities. Ability to work independently with minimal supervision. Ability to develop collaborative working relationships. Ability to prepare and write investigational reports for management review. Working knowledge of current including Good Documentation Practices, and Good Distribution Practices. Thorough understanding of the State of Indiana Board of Pharmacy Regulations. Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques. Able to use Microsoft Excel and Word at the following levels: Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup. Proficient in use of computers and ability to learn internal software programs. Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent. Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies. PHYSICAL REQUIREMENTS: Location of job activities 100% inside Noise and/or vibrations exposure Stand and sit for prolonged periods of time. Occasional bending or stooping Frequently required to reach with hands and arms. Frequently lift and/or move objects up to 25 pounds. Occasionally lift and/or move objects up to 35 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: * Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. * Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. * Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. * Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. * Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. * Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: * Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. * Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. * Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. * Utilize scheduling software to coordinate and organize patient appointments efficiently. * Ensure accurate entry of patient information and appointment details into the system. * Work closely with healthcare providers to accommodate urgent and specialized appointment requests. * Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: * Previous experience in a call center or customer service role, preferably in a healthcare setting. * Strong communication skills with focus of empathy and active listening. * Proficient computer skills, including experience with scheduling software and electronic health records. * Ability to multitask and prioritize in a fast-paced environment. * Attentional to detail and accuracy in data entry. * Knowledge of medical terminology and pain management practices is a plus. * Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. **How you will contribute:** · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Dubuque **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Dubuque **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients needs, both professionally and efficiently. The CCR acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Essential Duties and Responsibilities: * Performs job in accordance with Company mission, vision and goal. * Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. * Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette. * Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time. * Accurately provides patients with geographical directions to Company locations. * Schedules patient appointments for applicable medical services. * Triages a high volume of incoming telephone calls. * Checks messages, as directed, and relays responses from the provider to the patient. * Accurately describes, in detail, the reason for the patient call in the task. * Expedites service in situations requiring urgent attention, as determined by management. * Efficiently utilizes available resources to accurately and efficiently process necessary flows. * Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution. * Maintains high level of product and service knowledge. * Maintains minimum quality standards, as determined by the Company. * Conducts outbound calls, as needed. * Communicates electronically with patients/customers via online portal or other Company communication methods. * Assists with various administrative duties. * Participate in and complete all required trainings and in-services. * Other duties as assigned. Minimum Qualifications: * High School Diploma, or equivalent * One (1) year of related experience and/or training. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Must have excellent written and oral communication skills. * Must be able to work individually as well as within a team. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to perform calculations, problem solve and use reasoning. * Must have knowledge of medical practices and medical terminology. * Must be able to meet predefined production and quality standards. * Must be able to effectively manage and direct others. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * One (1) year of prior experience working with an Electronic Medical Record (EMR). * One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations. Compensation and Benefits: * Pay Range: $16.00/Hr - $18.00/Hr * PTO: Up to 96 hours in first year (pro-rated based on start date) * Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) * Retirement: 401(k) with employer match * Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family) * Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program * Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times. Supervisory Responsibilities None Major Duties & Responsibilities: Job Skills * Answers incoming calls * Checks and follow ups on voicemail messages * Maintains and updates patient demographics * Schedules patient appointments * Assists with patient registration and patient Check-out as needed * May also assist with other related clerical duties and other miscellaneous duties as deemed necessary Schedule: Monday-Friday, 7:45 AM- 5:00 PM Required Skills/abilities * Excellent verbal communication and telephone skills * Ability to read and interpret documents * Effective interpersonal skills including active listening * Typing and Data Entry Experience * Strong organizational skills and detail oriented * Proficient in Microsoft Office (Word, Excel, Outlook) * Bi-Lingual in Spanish is required. Requirements Qualification, Education, Experience * Requires High School Diploma or equivalent * 1-2 years in administrative experience Physical/Mental Demands * Work requires the ability to lift objects weighing up to 20 pounds * Work requires ability to carry objects weighing up to 20 pounds. * Work requires ability to sit +/- 90% of the time. * Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others. * Work requires the ability to hear, understand, and distinguish speech and/or other sounds. * Work requires proofreading and checking documents for accuracy. * Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus * OSHA personal exposure risk category I & II * Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others. Cultural Expectations * Understands Christ Health Center Mission Statement and Values * Consistently displays Christ Health Center's Mission on a daily basis * Treats patients, visitors and co-workers with love and respect This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: The Healthcare Call Center Specialist primarily responsible is to interface with Patients, HCPs and Payers by providing reimbursement support for activities related to benefit coverage, prior authorization, claim denials, appeals, triage to third party support centers and general inquiry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Provide dedicated and personalized support delivered over the phone, CRM, and email. Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs. Assist with prior authorization and medical necessity processes, benefit verification and assistance in a manner that is consistent with industry best practice. Determine when call reason is best handled by third party support center and triage accordingly. Maintain positive attitude and a helpful approach to customers and clients. Conduct enrollment intake for all incoming inquiries. Participate in continuous quality improvements and training opportunities. All other duties as assigned . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. EXPECTATIONS OF THE JOB: Assist callers with benefit verifications and providing support related to coverage, out-of-pocket costs and prior authorizations as needed Triage to appropriate third party support centers Focus on results in a professional, ethical, and responsible manner when dealing with patients, caregivers, customers, vendors, team members, and others. Accepts being accountable and responsible in work practices and expectations. Delivers what is promised. Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency. Uses innovative critical and creative thinking to evaluate and solve work and customer issues. Seeks assistance in solving work problems through collaboration and information seeking. Learn, understand and follow all company and client policies and procedures. Excellent attendance Must be able to work rotating 8 hour shifts Monday through Friday. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Strong pharmacy reimbursement experience, especially understanding of prior authorization process Experience conducting benefit verifications with payers preferably supporting retail prescription drug products. Knowledge of healthcare administration and specifically healthcare billing and reimbursement procedures and regulations Knowledge of Retail Pharmacy Operations preferred Excellent oral, written, and interpersonal communication skills. Ability to multi task. Positive attitude. Accurate and detail-oriented. Ability to work independently and function as a team player. Ability to work in a fast paced, metric driven environment, while remaining patient minded. Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint. PREFERRED QUALIFICATIONS: Customer service and/or contact center experience. Reimbursement/Patient Services experience. PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected] . Follow us on LinkedIn | Twitter