Technical Support Trainer jobs at Robert Half

Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.

We are seeking a highly motivated and customer-focused Helpdesk Analyst to join our dynamic IT support team. As a Helpdesk Analyst, you will contribute to maintaining a positive user experience by delivering excellent customer service and utilizing your technical expertise to address a variety of IT concerns. Location: Onsite in Marysville, OH Pay: $21/hr W2 Duration: Long-term contract W2 ONLY - MUST BE US CITIZEN OR GREEN CARD - No C2C or Sponsorship available Responsibilities: Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat. Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Qualifications: High school diploma or equivalent. Understanding of computer hardware, software, and operating systems. Familiarity with common productivity applications (Microsoft Office, email clients, etc.). Troubleshooting skills for resolving Level 1/1.5 IT issues. Excellent communication skills, both verbal and written. Strong customer service orientation with a positive and patient demeanor. Ability to work well in a team and collaborate with colleagues. Ability to handle a fast-paced work environment and prioritize tasks effectively.

Kforce has a client that is seeking a Junior Technical Services Specialist for a remote role. The Energy Resources Central Maintenance Planning Team is seeking a highly motivated Technical Services Specialist with strong Maintenance Planning experience, specifically in Maximo Job Plan development and Human Performance-based procedure writing. The ideal candidate brings a bias for action, excels at building productive working relationships, and thrives in a fast-paced, collaborative environment. This role requires the ability to work independently with moderate direction, adapt to shifting priorities, and consistently meet or exceed project commitments. Responsibilities: * Develop, validate, and optimize Maximo Job Plans, including labor, materials, tools, permits, and detailed task-level work instructions * Create, revise, and enhance Human Performance-based maintenance procedures aligned with industry standards and FPL/governance * Support testing, validation, and user feedback cycles for Automated Planning and Procedure Writing tools * Partner with planners, SMEs, and stakeholders across multiple sites to capture technical requirements and integrate best practices into job plans and procedures* Extensive Maximo experience, specifically: Job Plan development; Job Plan revision, cleanup, and optimization * Understanding of planning-related applications, fields, hierarchies, and workflows * Demonstrated experience in Human Performance Procedure Development or structured procedure-writing methodologies * Prior power plant maintenance planning experience (generation, transmission, or industrial maintenance also considered) * Working knowledge of industry procedure-writing standards (INPO, EPRI, or equivalent) * Strong communication skills with the ability to effectively interface with cross-functional teams and technical stakeholders Proficiency in: * MS Excel - Intermediate (formulas, lookups, data validation, filtering, pivot tables) * MS PowerPoint - Basic to Intermediate (leadership-level presentations)

Kforce has a client that is seeking a Remote Senior Site Reliability Engineer (SRE) to join a dynamic, collaborative team supporting enterprise-level experimentation and configuration management platforms. In this role, you'll deploy, monitor, support, and optimize cloud-based applications and services, ensuring high availability, performance, and scalability. You'll work closely with engineers across software, DevOps, and test functions to maintain mission-critical solutions. Responsibilities: * Release Management: Build, deploy, and validate application, service, and infrastructure releases; Document release notes * Production Support: Maintain high availability for production systems, manage on-call rotation, troubleshoot incidents, and perform root cause analysis * Monitoring & Alerting: Implement and maintain monitoring dashboards, track system performance, and alert teams on issues; Optimize latency and resource consumption * Optimization: Manage resource scaling, optimize system performance, and improve infrastructure efficiency * Team Collaboration: Serve as a technical expert on system architecture and deployment pipelines, coordinate with onshore/offshore teams, and assist with user support and bug fixes Primary Qualifications: * Bachelor's degree in a related field or equivalent experience * Expertise with monitoring tools (e.g., DataDog, Splunk) * Hands-on experience with AWS infrastructure and services (e.g., EKS, S3, DocumentDB) * Experience with containerized microservices and web-based applications * Familiarity with Git-based source control (e.g., GitLab) * Proficiency in Infrastructure as Code (e.g., Terraform) and cloud deployment pipelines Secondary Qualifications: * Master's degree or higher in a related field * 6+ years of experience in software lifecycle and SRE practices * Experience with relational (SQL) and NoSQL databases * Experience with experimentation, statistical testing, and data analysis * Familiarity with Python, Node.js, React, TypeScript, and GraphQL * Exposure to Docker, Kubernetes, Redis, and ORM technologies

As an integral part of the IT department supporting end-user services and asset logistics, you will play a vital role in maintaining operational efficiency. The ideal candidate will demonstrate adaptability, strong organizational skills, and excellent communication abilities, which will align successfully in the organization. **Job Title: IT Helpdesk & Asset Management** **Location: Columbus, Ohio** **Pay Range: $30-$32hr** (official rate is not posted so this could change) **Duration: 12mo contract to hire** **Candidates: US Citizens or GC Holders** only please **What's the Job?** + Support both Helpdesk operations and IT Asset Management functions in a hybrid environment. + Receive, stock, tag, and organize IT hardware and peripherals, maintaining accurate inventory records. + Provide Tier 1 technical support for hardware, software, and network issues to end users. + Respond to helpdesk tickets via phone, email, and in-person, troubleshooting and resolving issues efficiently. + Assist with onboarding and offboarding tasks, including device setup and account provisioning. **What's Needed?** + 1-3 years of experience in IT support or asset management roles. + Familiarity with inventory systems and asset tagging processes. + Strong organizational skills and attention to detail. + Excellent customer service and communication skills. + Basic knowledge of Windows OS, Office 365, and common IT tools. **What's in it for me?** + Opportunity to develop versatile IT support and asset management skills. + Engagement with a collaborative and innovative team environment. + Hands-on experience with inventory systems and ticketing tools like ServiceNow or Jira. + Potential for professional growth within a supportive organization. + Competitive pay rate aligned with industry standards. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Description We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for mac OS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization. Responsibilities: - Offer comprehensive support for mac OS devices, including installation, setup, and troubleshooting in an enterprise environment. - Perform hardware diagnostics and repairs, install peripherals, and address common technical issues. - Configure new computers by installing operating systems, software, and ensuring compliance with security standards. - Handle password resets and manage user accounts in alignment with company policies. - Diagnose and resolve hardware and software issues using remote support tools and a ticketing system. - Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary. - Communicate professionally with end-users while providing guidance on IT procedures and best practices. - Stay updated on mac OS advancements, security protocols, and features to enhance support capabilities. Requirements - Proven experience providing technical support for mac OS devices within a managed enterprise environment. - Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks. - Familiarity with endpoint management tools such as Intune or similar systems. - Strong problem-solving abilities and capability to work independently or as part of a team. - Excellent communication skills combined with a customer-focused approach. - Proficiency in Active Directory and Windows 10. - Experience managing service desk tickets and resolving technical issues. - Knowledge of basic Windows troubleshooting techniques. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we're here for you! We're seeking a Computer Tech to work at a premier client in Groveport, Ohio. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. **Salary/Pay Rate/Compensation:** $17.50 per hour **Shift:** 8am to 4:30pm - Monday - Friday **Why you should apply to be a Computer Tech:** - Competitive pay rate of $17.50 per hour - Opportunity to work in a dynamic environment with a focus on technical problem-solving - On-the-job training provided, enhancing your skills and knowledge in electronics - Work with cutting-edge technology and equipment in a supportive team setting **What's a typical day as a Computer Tech? You'll be:** - Analyzing, troubleshooting, repairing, and resolving technical problems on equipment or components. - Troubleshooting electronic devices at the component level and resolving integration and configuration issues - Replacing parts on monitors and servers while adhering to standard operating procedures **This job might be an outstanding fit if you:** - Have decent knowledge of electronics; formal education in electronics is a plus - Are mechanically inclined and familiar with computer parts such as monitors, printers, and motherboards - Possess strong multitasking abilities and attention to detail, with experience working with small parts and tools **What happens next** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Computer Tech today! Apply by sending a copy of your resume to ************************* **\#GRACE** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Our client, a leader in global Data Centers is seeking a Data Center IT Technician to join their team. As a Data Center IT Technician you will be part of the Data Center Hardware Infrastructure Technical Support team supporting and maintaining the hardware infrastructure of the latest Cloud computing server technologies. The ideal candidate will have 1+ years of computer hardware experience, be process oriented, a strong work ethic, and strong attendance which will align successfully in the organization. **Job Title: Data Center IT Technician** **Location: Dublin, OH** **Pay Range: $25.04/HR on Experis W2** **What's the Job?** + For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. + The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. + This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. + Some work will be performed in an AWS GovCloud region. Access to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) **What's Needed?** + 1-3 years of relevant experience, experience building computers from scratch helpful + Process oriented + High level of work ethic is a must and being ethical is key + Strong attendance; able to be present + 1+ year of Computer Hardware experience. **Requirements:** + 1+ year of Computer Hardware experience. + Minimum of 1 year of hands-on experience in computer hardware, including but not limited to CPUs, RAM, motherboards, power supplies, and peripheral devices. + Demonstrated proficiency in troubleshooting and maintaining computer hardware components. + Familiarity with hardware assembly, installation, and configuration processes. + 1+ years of Computer Networking experience. + 1+ years of Linux Operating Systems experience. + Process oriented + High level of work ethic is a must and being ethical is key + Strong attendance; able to be present + All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations + 1+ years of Computer Networking experience. **What's in it for me?** + Opportunity to work with the latest Cloud computing server technologies + Potential to convert to permanent role with this company down the road + Medical/Dental/Vision/401K If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Description We are looking for an experienced IT Security Specialist to join our team on a long-term contract basis. This role involves assessing vendor security, supporting remediation efforts, and collaborating with procurement stakeholders to ensure compliance with security frameworks. While remote work is acceptable, candidates based in the United States are preferred, with optional on-site work in Cincinnati, Ohio. Responsibilities: - Conduct thorough assessments of vendor security practices and identify areas for improvement. - Manage remediation follow-ups to ensure compliance with established security standards. - Coordinate and oversee project management activities related to third-party risk management. - Collaborate with procurement stakeholders to strengthen relationships and ensure alignment with security objectives. - Analyze technical responses from vendors and provide actionable recommendations for security enhancements. - Apply knowledge of application security principles such as encryption, patching, and segregation of duties to evaluate risks. - Utilize industry frameworks like ISO 27001 and SOC 2 to guide security assessments. - Communicate effectively with stakeholders to present findings and propose solutions. - Monitor cybersecurity measures to protect data privacy and file security. - Stay updated on emerging trends in cyber governance and database security. Requirements - Minimum of 5 years of experience in third-party risk management and vendor security assessments. - Strong familiarity with security frameworks such as ISO 27001 and SOC 2. - Proven background in application security, including penetration testing and encryption techniques. - Ability to interpret complex technical information and recommend effective remediation strategies. - Excellent project management skills with a focus on communication and coordination. - Knowledge of cybersecurity principles related to data privacy and database security. - Understanding of cyber governance best practices. - Capability to work remotely, with preference for U.S.-based candidates. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

**We get it: job searching takes time and attention.** At Kelly , we're here to make it a whole lot easier for you. We're seeking an installation/build specialist to work at a premier client in Lancaster, OH 43130. This opportunity could be the one you've been looking for. **Pay Rate:** $21 per hour + shift differential for certain shifts. **Multiple Shifts:** + A shift (M-F 6a-230p) + B shift (M-F 2p-1030p) + D shift (Th-Sun 6a-430p) + E shift (Th-Sun 6p-430a) **Why you should apply to be an installation/build specialist:** + Competitive pay rate with additional shift differential for specific shifts + Opportunity to work in a safe, clean, and organized environment + Engage in a dynamic role that involves cross-training in multiple departments within the datacenter + Gain experience in a cutting-edge industry with exposure to various electronic components and server installations **What's a typical day as a Installation/Build Specialist? You'll be:** + Responsible for the assembly and installation of servers and various electronic components using a variety of hand tools, power tools and measuring devices + Loading and unloading inbound and outbound freight to and from vehicles and containers + Performing quality checks on freight, ensuring accurate part numbers, quantities, and pristine condition + Executing daily inventory cycle counts and replenishment orders for critical spare parts on site + Processing returns shipments using multiple warehouse management systems + Placing server racks on the datacenter floor utilizing laser measuring devices with 100% accuracy + Populating electronic components and installing cabling into server racks by following provided diagrams + Operating material handling equipment such as straddle stackers, rack movers, and electric pallet jacks + Performing cleanup activities to ensure safety, cleanliness, and adherence to standards **This job might be an outstanding fit if you:** + Have a background in construction, building, installation, and large unit assembly + Have the ability to push, pull, and lift frequently throughout the workday + Possess good interpersonal and customer service skills, and have the ability to forge positive working relationships with customers and stakeholders on site + Are punctual, reliable, and have a keen attention to detail with a focus on quality + Are flexible and willing to cross-train in multiple departments within the datacenter **What happens next:** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an installation/build specialist today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills. Responsibilities: - Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project. - Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory. - Manage service desk tickets efficiently, ensuring timely resolution. - Collaborate with team members to ensure smooth execution of infrastructure upgrades. - Maintain detailed documentation of processes and resolutions for future reference. - Communicate effectively with stakeholders to provide updates and technical insights. - Monitor and report on equipment performance during the validation process. - Ensure all IT systems are functioning correctly after upgrades are completed. - Offer remote and on-site support as needed to address technical challenges. - Assist in coordinating schedules and workflows for team members to optimize project delivery. Requirements - Proven experience in IT Help Desk or technical support roles. - Familiarity with Active Directory and Microsoft Windows 10. - Strong troubleshooting skills and the ability to resolve technical issues effectively. - Experience handling service desk tickets and maintaining documentation. - Excellent communication skills for interfacing with team members and stakeholders. - Attention to detail and organizational skills to ensure project accuracy. - Ability to work flexible hours, including weekends, as required. - Previous experience in call center environments is highly desirable. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project. Responsibilities: - Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade. - Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations. - Manage incoming technical issues, document resolutions, and escalate complex cases when necessary. - Ensure accurate and thorough documentation for all service desk tickets and technical tasks. - Communicate effectively with users and team leads to provide updates and resolve issues promptly. - Apply basic troubleshooting techniques to identify and address hardware and software challenges. - Participate in regular team meetings to discuss progress and address any operational concerns. - Follow established protocols to maintain consistency and quality in service delivery. - Support team leads in managing workflows and prioritizing tasks efficiently. Requirements - Proven experience in IT Help Desk or Technical Support roles. - Familiarity with Active Directory and Microsoft Windows 10. - Strong troubleshooting skills for resolving hardware and software issues. - Ability to manage service desk tickets and maintain detailed documentation. - Excellent communication skills for interacting with users and team members. - Prior experience in a call center or remote support environment is a plus. - Detail-oriented with the ability to follow established procedures. - Availability to work flexible shifts, including weekends, as needed. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations. Responsibilities: - Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade. - Collaborate with team members to address and resolve technical issues effectively and in a timely manner. - Manage service desk tickets and ensure accurate documentation of all support activities. - Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks. - Communicate clearly and professionally with stakeholders to explain technical solutions and updates. - Ensure proper functionality of IT equipment across multiple locations nationwide. - Follow established protocols and procedures to maintain consistency and reliability in IT support. - Monitor and report on project progress while identifying and addressing any potential challenges. - Work closely with team leads to coordinate efforts and streamline support processes. - Maintain a high level of attention to detail to ensure accuracy in all aspects of the role. Requirements - Previous experience in IT Help Desk and Technical Support roles. - Familiarity with Active Directory and Microsoft Windows 10. - Strong problem-solving skills and ability to troubleshoot technical issues. - Experience managing service desk tickets and documenting support activities. - Excellent communication skills, both verbal and written. - Ability to work collaboratively in a team-oriented environment. - Detail-oriented mindset with a focus on accuracy and reliability. - Call center experience is preferred but not required. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support. Responsibilities: - Provide technical assistance and troubleshooting support to users via phone, email, and remote tools. - Conduct validation and testing of IT equipment before and after switch upgrades. - Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups. - Collaborate with team members to document issues and solutions for future reference. - Maintain clear and detail-oriented communication with clients and team leads. - Ensure compliance with project timelines and quality standards. - Participate in scheduled shifts to provide consistent coverage for the help desk. - Report progress and escalate issues to team leads as necessary. Requirements - Proven experience in IT Help Desk or Technical Support roles. - Familiarity with Active Directory and its functionalities. - Proficiency in troubleshooting Windows 10 operating system issues. - Strong knowledge of Microsoft Windows and related software. - Ability to manage service desk tickets effectively. - Exceptional communication and documentation skills. - Attention to detail and accuracy in problem-solving. - Availability to work scheduled shifts, including weekends. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for a dedicated RITSC Technician Tier 1 to be a part of our team in MARYSVILLE, Ohio, 43040, United States. In this role, you will be a crucial part of our IT Service Desk, handling a variety of responsibilities for internal end users. This role offers a long term contract employment opportunity, making it a great fit for someone who enjoys working with a dynamic team in a fast-paced environment. Responsibilities: + Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat. + Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams. + Prioritize incidents and service requests according to defined processes to meet defined SLAs. + Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Requirements + Understanding of computer hardware, software, and operating systems. + Familiarity with common productivity applications (Microsoft Office, email clients, etc.). + Troubleshooting skills for resolving Level 1/1.5 IT issues. + Excellent communication skills, both verbal and written. + Strong customer service orientation with a positive and patient demeanor. + Ability to work well in a team and collaborate with colleagues. + Ability to handle a fast-paced work environment and prioritize tasks effectively. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description We are looking for a skilled IT Security Specialist to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will provide expert-level guidance and support in Information Security and Risk Management, ensuring compliance with internal controls, security standards, and regulatory requirements. This position involves working closely with Finance and Technology Services teams to uphold robust security practices. Responsibilities: - Deliver specialized support in Information Security and Risk Management to Finance and Technology Services teams. - Ensure adherence to internal controls, security protocols, and regulatory standards in all initiatives. - Collaborate on cloud security architecture projects, including PaaS and SaaS implementations. - Safeguard financial applications by implementing advanced security measures. - Develop and maintain cyber governance strategies to manage risks effectively. - Monitor and address database security concerns to protect sensitive information. - Implement data privacy protocols to ensure compliance with legal and corporate requirements. - Conduct regular security assessments to identify potential vulnerabilities. - Provide guidance on securing computer files and systems against unauthorized access. - Stay updated on the latest cybersecurity trends and technologies to enhance organizational defenses. Requirements - Proven expertise in Information Security and Risk Management. - Solid understanding of financial applications and their security needs. - Experience with cloud security architecture, including PaaS and SaaS. - Knowledge of data privacy regulations and practices. - Proficiency in database security and safeguarding sensitive information. - Familiarity with cyber governance frameworks and strategies. - Strong ability to conduct security assessments and mitigate vulnerabilities. - Up-to-date knowledge of cybersecurity trends and tools. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description We are looking for an IT Technician to join our team in Mentor, Ohio, within the financial services industry. The ideal candidate will play a key role in ensuring the smooth operation of IT systems and providing technical support to end users. This position requires a proactive approach to troubleshooting and maintaining IT infrastructure, as well as collaborating with internal teams and external vendors. Responsibilities: - Provide technical support for financial applications, including troubleshooting and resolving issues with platforms such as Symitar and Synergy. - Handle onboarding and offboarding processes for users, including hardware setup, account creation, and access configuration. - Manage and resolve help desk tickets, documenting all actions and solutions accurately within the system. - Maintain and update IT documentation, including system settings, troubleshooting procedures, and asset records. - Diagnose and resolve basic network issues, such as Wi-Fi connectivity and LAN/WAN problems. - Oversee IT hardware inventory, coordinating the deployment and recovery of assets as needed. - Work closely with vendors to address technical challenges and escalate issues appropriately. - Participate in IT projects, contributing to the implementation and upgrades of systems. - Educate employees on IT policies, tools, and best practices to enhance their technical proficiency. Requirements - Minimum of 2 years of experience in IT support or a related role. - Proficiency in troubleshooting LAN and WAN networks. - Familiarity with Active Directory for user account management and access control. - Strong problem-solving skills and ability to manage multiple tasks effectively. - Experience with credit union-specific applications or financial platforms is a plus. - Excellent communication skills for collaborating with team members and vendors. - Ability to maintain detailed and accurate IT documentation. - Knowledge of IT hardware and asset management processes. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description We are looking for an experienced IT Support Technician to join our team in Cleveland, Ohio. This position focuses on providing technical assistance and troubleshooting support for desktop systems, warehouse technologies, and related hardware. The ideal candidate will have strong knowledge of Microsoft solutions and the ability to document IT configurations effectively. Responsibilities: - Provide technical support for desktop systems, including installation, configuration, and maintenance. - Troubleshoot and resolve issues related to Microsoft desktop solutions such as O365, M365, SharePoint, OneDrive, and Active Directory. - Support warehouse technologies, including handheld scanners, label printers, and warehouse management systems. - Document IT configurations, processes, and change management activities to ensure consistency and compliance. - Manage desktop imaging and hardware setup for new and existing users. - Ensure the security and functionality of desktop systems through regular updates and maintenance. - Collaborate with team members to resolve complex technical issues and improve support processes. - Assist in maintaining Active Directory, including user accounts and access permissions. - Provide clear and timely communication with users regarding technical issues and updates. - Conduct training sessions or provide guidance to users for common IT tools and systems. Requirements - Associate degree in technology or a related field, along with 2-4 years of relevant experience. - Proficiency in Microsoft desktop solutions, including O365, M365, SharePoint, OneDrive, and Active Directory. - Hands-on experience with warehouse technologies such as handheld scanners, label printers, and warehouse management systems. - Ability to document IT processes, configurations, and change management activities. - Familiarity with desktop imaging and workstation setups. - Strong knowledge of Windows 10 operating systems and desktop hardware. - Experience managing and troubleshooting Active Directory environments. - Excellent problem-solving and communication skills to effectively assist users. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems. Responsibilities: - Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems. - Install, configure, and set up new desktop and laptop computers for employees. - Respond to helpdesk inquiries and assist associates with technical issues. - Facilitate video conference setup and troubleshooting as needed. - Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners. - Maintain detailed and accurate records of hardware inventory and software licensing agreements. - Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees. - Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems. Requirements - Associate's Degree in a relevant field or equivalent experience. - At least 2 years of experience in computer and IT support roles. - Proficiency with Windows 7/10 operating systems and Office 2016 applications. - Strong troubleshooting skills, including Wi-Fi and network functionality. - Familiarity with Active Directory and general hardware support. - Experience with C# programming is a plus. - A+ certification is preferred. - Ability to provide excellent user support and manage helpdesk tasks effectively. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .