Front Office Manager jobs at Roost - 65 jobs

Reporting to the Senior Director of Customer Experience, the Customer Experience Training Manager for Wholesale is responsible for leading all training strategies, development, execution, and governance across the Wholesale Customer Experience organization (Signature & Brands). This role directly manages Trainers and Quality Assurance Representatives supporting Wholesale operations. The Training Manager oversees all new-hire and ongoing training, system and process onboarding, product knowledge education, and operational readiness for system and workflow changes impacting Wholesale. The role works closely with Wholesale leadership, cross-functional partners, and subject-matter experts to ensure training programs drive consistency, operational accuracy, and best-in-class customer experience for B2B partners. Responsibilities: Lead and manage Wholesale Customer Experience Training and Quality programs, ensuring alignment with Signature & Brands operational strategies. Develop the long-term training roadmap for Wholesale, including onboarding, continuous education, system rollouts, product training, and skill development. Serve as the primary training liaison to Wholesale leadership, Operations, IT, Product, Sales, and Learning & Development. Own all training for Wholesale Customer Experience roles, ensuring content accurately reflects Wholesale-specific workflows, policies, systems, and expectations. Design, maintain, and standardize comprehensive training curriculum for Wholesale functions including Order Management, B2B workflows, claims, backoffice, and partner communication. Oversee the creation and maintenance of manuals, presentations, job aids, e-learning modules, and system walkthroughs tailored to Wholesale needs. Directly oversee Trainers and QA Representatives supporting Wholesale operations. Conduct performance management, coaching, and professional development to ensure training delivery is consistent, accurate, and aligned with department standards. Ensure staffing and scheduling of training resources meet Wholesale hiring and operational demands. Use Wholesale KPIs, QA insights, error trends, and customer feedback to identify training gaps and prioritize updates. Partner with Wholesale Supervisors and Managers to evaluate learning needs and support new processes, policies, and system enhancements. Maintain accurate Wholesale training records and ensure compliance with internal standards. Lead the Wholesale QA framework, ensuring calibration, accurate scoring, and actionable insights for performance improvement. Align training content and refreshers based on QA findings to reduce error rates and ensure consistency across Wholesale teams. Build proactive training readiness plans for Wholesale teams in collaboration with IT, Operations, and business partners. Demonstrate commitment to Visual Comfort & Co. values and maintain strong attendance and collaboration while onsite. Requirements: Bachelor's degree in Education, Communication, Business, or a related field; advanced degree or professional certifications in training or leadership preferred. 5+ years of experience in training, instructional design, or adult learning 3 years of experience in a leadership or supervisory capacity within a training function 3+ years of experience in customer service or customer experience roles with demonstrated expertise in service excellence principles. Fluent in English with exceptional written and verbal communication skills; multilingual ability is a plus. Proven ability to lead and mentor training teams, manage projects, and influence stakeholders across departments. Advanced problem-solving and analytical skills, with proficiency in ERP systems such as Oracle JD Edwards or similar platforms. Expert-level presentation and facilitation skills, capable of delivering complex content to diverse audiences and adapting to multiple learning styles. Strong knowledge of customer service best practices, including professional phone etiquette and service recovery techniques. Superior organizational and time management skills, with the ability to prioritize, manage multiple deadlines, and perform under pressure in a dynamic environment. Self-directed and proactive, demonstrating meticulous attention to detail and a commitment to achieving high-quality results. Available to work a flexible schedule including weekends, early mornings, late evenings Equivalent combinations of education and experience will be considered for this role We Provide: Competitive compensation Competitive Medical, Dental and Vision Benefits Company provided Life Insurance and Short-Term Disability 401(k) Employer Match Generous Vacation and Paid Time Off Programs Closed on all major holidays Team Member discounts on Visual Comfort Products Compensation Range: $82,000 - $86,000 #LI-Onsite

The Customer Experience Manager will ensure that Ecore's customers have a positive customer experience. Manage all aspects of Ecore's Customer Experience (CX) procedures, policies, objectives, and initiatives. Leads and directs the work of the CX team by aligning support of the team with the Sales organization, Ecore operations using our company values as a guide. Relies on experience and judgment to plan and accomplish goals. A wide degree of innovation and latitude is expected. Work in partnership with the Customer Experience and Business Unit Leadership to elevate performance of the CX team, work closely with other Ecore departments on improving CX, drive the organization toward developing strong customer relationships and creating a persistent focus on customer engagement and satisfaction in order to deliver an exceptional customer experience. Principal Duties and Responsibilities: Manages Customer Experience Account Managers, to include coaching, feedback and support in their duties; responsible for tracking performance and completing annual performance evaluations of direct reports Works collaboratively with the sales team to support sales growth and ongoing or increased customer activity Responsible for adequate staffing, training, backup and administration to serve Ecore Flooring & Industrial business unit Conduct regular team meetings to share, educate, inform and motivate the CX team towards achieving common goals Plan and execute quarterly lunch and learns or other training sessions to foster a continuous learning environment Work with CX leadership on creating and executing customer service initiatives Investigate, resolve and respond to escalated customer inquiries, expedited orders, customer complaints and product resolution Keep up to date with new company products and services in order to educate and communicate to internal and external customers Analyze data and statistics; compile and print reports on overall customer experience; isolate and identify areas of improvement Provide input and adhere to departmental budget Drive safety throughout the CX department and organization Support lean efforts or other efforts that support increased productivity for the department Maintain phone routing systems and ensure that abandonment rates remain below company objectives Knowledge, Skills and Abilities Required: Bachelor's degree in business administration or related field required or equivalent years of experience 5+ years of professional customer service experience Ability to communicate effectively with executive/senior management team and various other audiences (English proficiency- written and verbal) Ability to develop and motivate a team Extensive knowledge and understanding of manufacturing processes and capabilities Proficiency in Microsoft Office required; proficiency in ERP/EDI software systems required Strong mathematical skills required to calculate product measurements and requirements Must possess a strong attention to detail and strong organizational skills Project management experience a plus Excellent listening, problem-solving and interpersonal skills relative to customer inquiries with the ability to maintain a positive, polite and friendly demeanor during challenging/stressful situations Must be flexible and adaptable to changing roles and responsibilities Ability to handle multiple tasks and manage multiple projects efficiently and effectively This is a hybrid role that will require regular attendance on-site in Lancaster, PA. Work Environment: The work environment characteristics below are representative of those that an employee encounters while performing the essential functions of the job. Office Environment: This position may operate in an office environment and is not expected to adverse environmental conditions. Manufacturing Environment: This position may operate in a manufacturing setting with conditions of high-pressure air/steam/gas, hazardous gas/chemical fumes, extreme heat and temperature variations, loud noise, exposure to dangerous machinery, dirty work environment and/or exposure to dust (pigment). The position is required to wear PPE including, but not limited to safety glasses, steel toe/composite boots and earplugs. Physical and Mental Demands: The demands described are representative but not all inclusive of those demands that must be met by an employee (with or without a reasonable accommodation) to successfully perform the essential functions of the job. Manual dexterity and visual acuity to operate standard office equipment such as computers and phones. Communicate effectively (write, speak) with supervisors and others on performance and safety concerns. Adequate hearing ability to receive work instruction and to respond to changes in work environment. Attention to detail to complete work assignments. Time management to comply with scheduled work time and maintain productivity requirements. Ability to understand and abide by safety policies and maintain a safe work environment. Ability to move throughout the work location to comply with safety requirements.

MTU Maintenance Fort Worth is part of the world's largest independent jet engine MRO company based in Germany providing aftermarket and OEM-licensed engine maintenance services worldwide. As a part of MTU Aero Engines, with over 80 years of experience in the design, development, and production of jet engine components, modules, and engines; MTU Maintenance is a global network of over 4,000 employees with over 35 years of experience in the MRO market. MTU provides maintenance from targeted hospital visits to complete overhauls on over 30+ commercial aero engine and industrial gas turbine lines and has completed more than 18,000 shop visits for over 1,400 customers worldwide. Within this Global network, MTU Maintenance Dallas provides hospital shop and on-site maintenance services. Manager Tooling Support We are seeking an experienced and driven Manager, Tool Engineering & Support to lead all tooling-related activities across the shop floor and engineering functions. This role oversees a multidisciplinary team responsible for tool specification, procurement, calibration, repair, and handling, ensuring tooling readiness for aircraft engine maintenance operations. The manager will work closely with production and other MTU sites worldwide to align tooling standards, share best practices, and optimize resources. As this is a newly established team, building and developing the team is just as important as technical and system understanding. The successful candidate will create a strong foundation for collaboration, capability growth, and process excellence. This position is critical for supporting LEAP and GEnx engine disassembly/assembly, driving continuous improvement, and implementing digitalization initiatives for tooling processes. Duties/Responsibilities: Leadership & Team Development * Build, lead, and develop a new team of Tool Engineers, Tool Technicians, and Calibration Technicians. * Establish clear roles, responsibilities, and development plans for team members. * Foster a culture of safety, quality, and continuous improvement. * Promote collaboration between engineering, production, and quality departments. Tooling Strategy & Lifecycle Management * Define and implement tooling strategies for LEAP and GEnx engine programs. * Oversee tool lifecycle management, including specification, procurement, maintenance, calibration, and retirement. * Ensure tooling readiness for new work scopes and engine types. * Coordinate tooling activities and standardization efforts with other MTU Maintenance locations. Operational Excellence * Ensure compliance with safety, regulatory, and OEM tooling standards (FAA/EASA). * Manage tooling inventory, calibration schedules, and repair turnaround times. * Act as escalation point for tooling-related issues impacting production. * Support audits and inspections related to tooling and measurement equipment. Continuous Improvement & Digitalization * Drive process improvements and lean initiatives in tooling workflows. * Implement automation and digitalization tools for tool tracking and condition monitoring. * Support capital investment planning for tooling infrastructure. Financial & Vendor Management * Manage tooling-related budgets and vendor relationships. * Monitor cost efficiency and support strategic sourcing initiatives. Required Skills/Abilities: * Bachelor's or Master's degree in Mechanical Engineering, Aerospace Engineering, or related field. * Minimum 5+ years of experience in tooling, manufacturing engineering, or MRO operations. * Proven leadership experience in building and managing cross-functional teams. * Strong knowledge of aircraft engine MRO tooling, preferably LEAP and GEnx. * Familiarity with calibration standards, tool tracking systems, and lean manufacturing principles. * Experience with SAP and CAD; knowledge of digitalization tools (AI/RPA) desirable. * Knowledge of FAA/EASA regulations related to tooling and maintenance. * Excellent communication, organizational, and problem-solving skills. * Ability to work in a fast-paced, evolving, and international environment. Benefits: * Medical, Dental, Vision, and STD insurance are effective immediately * Medical Flexible Spending Accounts * Employer-paid LTD and Life / AD&D insurance * 401k with employer matching up to 2% with an additional discretionary contribution to 1% provided from the employer * Paid 2 weeks of Vacation, paid 10 days of PTO & Holidays * Annual Tuition Reimbursement * Monthly $30 Gym Membership Reimbursement * Passport and renewal compliance, and TSA reimbursement * Employee Assistance Program Your Future at MTU Starts Here! Ready to give your career a boost? Send us your complete application by listing your earliest possible start date. We look forward to getting to know you. MTU Maintenance Dallas, Inc. is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class. For more information and additional resources on "EEO is the Law," please visit: ****************************************

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of department. Assist in training new associates and cross-training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Notify Maintenance Department of any maintenance issues. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. Acts as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. It designs, manufactures and markets conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products. This position is 100% in office Monday - Friday. OFFICE MANAGER The Office Manager will provide overall office support for EFJohnson and JVCKENWOOD in a professional manner to ensure a favorable image to all visitors and callers. This person will also provide administrative support for Human Resource functions and other departments, as requested. You must be detail-oriented, proactive, and confident navigating complex demands with professionalism and grace. ESSENTIAL FUNCTIONS: * Greet, assist, and direct visitors as appropriate. Maintains lobby area to present a professional atmosphere. * Directs all incoming calls and calls directed by automated system in a courteous, timely and tactful manner. Directs messages, retrieved voicemail messages, faxes, packages and mail, as required, in a timely manner. * Ensure information maintained at the front desk is kept up to date throughout the year. * Exhibit a professional and confidential demeanor to all employees, including the ability to get along with others, have a sense of urgency, and help create a cohesive, productive unity dedicated to the achievement of corporate goals. * Ensure office supply levels are maintained and place orders when needed or requested, including business cards and name plates. * Ensure all break rooms are stocked daily, and supplies are ordered, as needed. * Ensure conference rooms are maintained. * Coordinate travel for members of executive team, customers, and members of JVCKENWOOD, as requested. * Provide support to executive team, as requested. * Assist other departments with projects, as appropriate including but not limited to assisting with month-end statement mail outs. * Coordinate vendor/customer visits with on-site staff. * Assist with scheduling support: meetings, conference rooms, ordering lunches and supplies needed for different meetings, as requested. * Assist shipping and receiving with preparing outgoing packages as needed and ensures they are picked up each day before shift ends. * Assist with new hire onboarding (order business cards and name plates). * Maintain confidentiality regarding all company and HR related information. * Perform assigned administrative duties from HR or designated staff. * Works on projects as assigned for HR department. * Agree to abide by the established Approval Matrix. REQUIRED EDUCATION AND EXPERIENCE: * High school graduate or equivalent * Two-year degree, Administrative Support or related degree preferred * Proficient in Microsoft Office: Microsoft Word, Excel, and Power point * Five to six years of experience in administrative/office management role * Experience in working with confidential information * Experience working with Concur travel and expense a plus COMPETENCIES: * Ability to maintain a high degree of confidentiality * Ability to perform with limited supervision * Ability to exercise good judgment in all communications * Ability to present professional image on behalf of company * Ability to react in emergency situations in an effective manner * Ability to cross train others with accuracy TRAVEL * None EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. It designs, manufactures and markets conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products. This position is 100% in office Monday - Friday. OFFICE MANAGER The Office Manager will provide overall office support for EFJohnson and JVCKENWOOD in a professional manner to ensure a favorable image to all visitors and callers. This person will also provide administrative support for Human Resource functions and other departments, as requested. You must be detail-oriented, proactive, and confident navigating complex demands with professionalism and grace. ESSENTIAL FUNCTIONS: Greet, assist, and direct visitors as appropriate. Maintains lobby area to present a professional atmosphere. Directs all incoming calls and calls directed by automated system in a courteous, timely and tactful manner. Directs messages, retrieved voicemail messages, faxes, packages and mail, as required, in a timely manner. Ensure information maintained at the front desk is kept up to date throughout the year. Exhibit a professional and confidential demeanor to all employees, including the ability to get along with others, have a sense of urgency, and help create a cohesive, productive unity dedicated to the achievement of corporate goals. Ensure office supply levels are maintained and place orders when needed or requested, including business cards and name plates. Ensure all break rooms are stocked daily, and supplies are ordered, as needed. Ensure conference rooms are maintained. Coordinate travel for members of executive team, customers, and members of JVCKENWOOD, as requested. Provide support to executive team, as requested. Assist other departments with projects, as appropriate including but not limited to assisting with month-end statement mail outs. Coordinate vendor/customer visits with on-site staff. Assist with scheduling support: meetings, conference rooms, ordering lunches and supplies needed for different meetings, as requested. Assist shipping and receiving with preparing outgoing packages as needed and ensures they are picked up each day before shift ends. Assist with new hire onboarding (order business cards and name plates). Maintain confidentiality regarding all company and HR related information. Perform assigned administrative duties from HR or designated staff. Works on projects as assigned for HR department. Agree to abide by the established Approval Matrix. REQUIRED EDUCATION AND EXPERIENCE: High school graduate or equivalent Two-year degree, Administrative Support or related degree preferred Proficient in Microsoft Office: Microsoft Word, Excel, and Power point Five to six years of experience in administrative/office management role Experience in working with confidential information Experience working with Concur travel and expense a plus COMPETENCIES: Ability to maintain a high degree of confidentiality Ability to perform with limited supervision Ability to exercise good judgment in all communications Ability to present professional image on behalf of company Ability to react in emergency situations in an effective manner Ability to cross train others with accuracy TRAVEL None EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. It designs, manufactures and markets conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products. This position is 100% in office Monday - Friday. OFFICE MANAGER The Office Manager will provide overall office support for EFJohnson and JVCKENWOOD in a professional manner to ensure a favorable image to all visitors and callers. This person will also provide administrative support for Human Resource functions and other departments, as requested. You must be detail-oriented, proactive, and confident navigating complex demands with professionalism and grace. ESSENTIAL FUNCTIONS: Greet, assist, and direct visitors as appropriate. Maintains lobby area to present a professional atmosphere. Directs all incoming calls and calls directed by automated system in a courteous, timely and tactful manner. Directs messages, retrieved voicemail messages, faxes, packages and mail, as required, in a timely manner. Ensure information maintained at the front desk is kept up to date throughout the year. Exhibit a professional and confidential demeanor to all employees, including the ability to get along with others, have a sense of urgency, and help create a cohesive, productive unity dedicated to the achievement of corporate goals. Ensure office supply levels are maintained and place orders when needed or requested, including business cards and name plates. Ensure all break rooms are stocked daily, and supplies are ordered, as needed. Ensure conference rooms are maintained. Coordinate travel for members of executive team, customers, and members of JVCKENWOOD, as requested. Provide support to executive team, as requested. Assist other departments with projects, as appropriate including but not limited to assisting with month-end statement mail outs. Coordinate vendor/customer visits with on-site staff. Assist with scheduling support: meetings, conference rooms, ordering lunches and supplies needed for different meetings, as requested. Assist shipping and receiving with preparing outgoing packages as needed and ensures they are picked up each day before shift ends. Assist with new hire onboarding (order business cards and name plates). Maintain confidentiality regarding all company and HR related information. Perform assigned administrative duties from HR or designated staff. Works on projects as assigned for HR department. Agree to abide by the established Approval Matrix. REQUIRED EDUCATION AND EXPERIENCE: High school graduate or equivalent Two-year degree, Administrative Support or related degree preferred Proficient in Microsoft Office: Microsoft Word, Excel, and Power point Five to six years of experience in administrative/office management role Experience in working with confidential information Experience working with Concur travel and expense a plus COMPETENCIES: Ability to maintain a high degree of confidentiality Ability to perform with limited supervision Ability to exercise good judgment in all communications Ability to present professional image on behalf of company Ability to react in emergency situations in an effective manner Ability to cross train others with accuracy TRAVEL None EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

Job DescriptionEFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands. EFJohnson provides wireless communications products and systems for public safety, commercial, and government customers. It designs, manufactures and markets conventional and trunked radio systems, land mobile radio repeaters and mobile and portable radios, including Project 25 digital radio products. This position is 100% in office Monday - Friday. OFFICE MANAGER The Office Manager will provide overall office support for EFJohnson and JVCKENWOOD in a professional manner to ensure a favorable image to all visitors and callers. This person will also provide administrative support for Human Resource functions and other departments, as requested. You must be detail-oriented, proactive, and confident navigating complex demands with professionalism and grace. ESSENTIAL FUNCTIONS: Greet, assist, and direct visitors as appropriate. Maintains lobby area to present a professional atmosphere. Directs all incoming calls and calls directed by automated system in a courteous, timely and tactful manner. Directs messages, retrieved voicemail messages, faxes, packages and mail, as required, in a timely manner. Ensure information maintained at the front desk is kept up to date throughout the year. Exhibit a professional and confidential demeanor to all employees, including the ability to get along with others, have a sense of urgency, and help create a cohesive, productive unity dedicated to the achievement of corporate goals. Ensure office supply levels are maintained and place orders when needed or requested, including business cards and name plates. Ensure all break rooms are stocked daily, and supplies are ordered, as needed. Ensure conference rooms are maintained. Coordinate travel for members of executive team, customers, and members of JVCKENWOOD, as requested. Provide support to executive team, as requested. Assist other departments with projects, as appropriate including but not limited to assisting with month-end statement mail outs. Coordinate vendor/customer visits with on-site staff. Assist with scheduling support: meetings, conference rooms, ordering lunches and supplies needed for different meetings, as requested. Assist shipping and receiving with preparing outgoing packages as needed and ensures they are picked up each day before shift ends. Assist with new hire onboarding (order business cards and name plates). Maintain confidentiality regarding all company and HR related information. Perform assigned administrative duties from HR or designated staff. Works on projects as assigned for HR department. Agree to abide by the established Approval Matrix. REQUIRED EDUCATION AND EXPERIENCE: High school graduate or equivalent Two-year degree, Administrative Support or related degree preferred Proficient in Microsoft Office: Microsoft Word, Excel, and Power point Five to six years of experience in administrative/office management role Experience in working with confidential information Experience working with Concur travel and expense a plus COMPETENCIES: Ability to maintain a high degree of confidentiality Ability to perform with limited supervision Ability to exercise good judgment in all communications Ability to present professional image on behalf of company Ability to react in emergency situations in an effective manner Ability to cross train others with accuracy TRAVEL None EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

This link is to apply to any office position within Morley Candy Makers. Please be sure to upload a resume and provide salary requirements.

The Office Manager will be based out of the various feedyard locations and needs to be a reliable, confidential, and well-organized individual to handle the day-to-day accounting and office administration functions with a focus on efficiency and time management. The Office Manager will be responsible for daily accounting tasks, streamlining administrative procedures, inventory control, office staff supervision and task delegation. This role is support for employee management and the on-site contact for employees. Roles and Tasks Accurately communicate all financial information. Establishes and maintains a system of financial record keeping Manages month -end close activities and end reports to the Corporate office Oversee and perform all administrative duties in the office and ensure that the office operates smoothly Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable (including PO's), payroll and scheduling Maintain a tracking schedule for all company owned and leased yard equipment Communicate with Feedyard Manager for reports/analysis needed Ensure that the site is in compliance with Federal, State and Local Labor Laws Assists in hiring process by coordinating job postings, reviewing resumes, and scheduling interviews Improve employee relations through active communication and on-site events working with management team Manage all aspects of employee management including: record retention, time tracking, prepare payroll, benefits, paid leave, and change forms for all employees located at the feedyard Manage, train, and develop office support personnel including: Cattle clerk Commodity clerk who will manage the commodity scale Seasonal harvest help Administer FMLA protocols and tracking requirements Continually observe and enforce all company & safety policies and procedures Administer and troubleshoot workers compensation protocols; maintain OSHA records and logs Continue education in management, HR, organization and team-building skills Maintaining the office condition and arranging necessary repairs Processes employee disciplinary forms and ensures proper approval On site resource for answering employee inquiries and provide information as requested The Employer retains the right to change or assign other duties to this position. Profile / Professional Competencies Education Requirements: Associate degree in accounting/business or equivalent experience Bachelor's degree (preferred) Specific Knowledge: Solid leadership and team building skills Advanced computer skills (Turnkey experience a plus) Strong attention to detail High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality Must be a team player along with the ability to work independently and efficiently in a fast-paced environment 2-4 years basic Accounting experience Outstanding customer service It is our policy to provide equal employment opportunities and we will not unlawfully consider any factors of race, religion, age, creed, national origin, gender, disability veteran status or any and all other unlawful biases regarding federal, state or local laws with regard to workers or applicants. Friona Industries participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

Job Description The Office Manager will be based out of the various feedyard locations and needs to be a reliable, confidential, and well-organized individual to handle the day-to-day accounting and office administration functions with a focus on efficiency and time management. The Office Manager will be responsible for daily accounting tasks, streamlining administrative procedures, inventory control, office staff supervision and task delegation. This role is support for employee management and the on-site contact for employees. Roles and Tasks Accurately communicate all financial information. Establishes and maintains a system of financial record keeping Manages month -end close activities and end reports to the Corporate office Oversee and perform all administrative duties in the office and ensure that the office operates smoothly Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable (including PO's), payroll and scheduling Maintain a tracking schedule for all company owned and leased yard equipment Communicate with Feedyard Manager for reports/analysis needed Ensure that the site is in compliance with Federal, State and Local Labor Laws Assists in hiring process by coordinating job postings, reviewing resumes, and scheduling interviews Improve employee relations through active communication and on-site events working with management team Manage all aspects of employee management including: record retention, time tracking, prepare payroll, benefits, paid leave, and change forms for all employees located at the feedyard Manage, train, and develop office support personnel including: Cattle clerk Commodity clerk who will manage the commodity scale Seasonal harvest help Administer FMLA protocols and tracking requirements Continually observe and enforce all company & safety policies and procedures Administer and troubleshoot workers compensation protocols; maintain OSHA records and logs Continue education in management, HR, organization and team-building skills Maintaining the office condition and arranging necessary repairs Processes employee disciplinary forms and ensures proper approval On site resource for answering employee inquiries and provide information as requested The Employer retains the right to change or assign other duties to this position. Profile / Professional Competencies Education Requirements: Associate degree in accounting/business or equivalent experience Bachelor's degree (preferred) Specific Knowledge: Solid leadership and team building skills Advanced computer skills (Turnkey experience a plus) Strong attention to detail High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality Must be a team player along with the ability to work independently and efficiently in a fast-paced environment 2-4 years basic Accounting experience Outstanding customer service It is our policy to provide equal employment opportunities and we will not unlawfully consider any factors of race, religion, age, creed, national origin, gender, disability veteran status or any and all other unlawful biases regarding federal, state or local laws with regard to workers or applicants. Friona Industries participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization. Powered by JazzHR ujg9liF27k

We offer HEALTH & DENTAL BENEFITS DAY 1 OF HIRE! Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package, tuition reimbursement, and 10 pounds of free chocolate for your birthday! Blommer has been providing delicious, high quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life! Job Purpose: The Office Manager-Translator provides comprehensive administrative and office management support to the General Manager and plant leadership to ensure efficient, professional daily operations. This role oversees office coordination, scheduling, visitor management, and clerical functions while serving as a fluent bilingual resource. The position is responsible for translating documents and interpreting during meetings to facilitate clear and effective communication between English and Japanese speaking colleagues. Essential Duties and Responsibilities: Perform routine clerical and administrative duties to support the General Manager and plant operations. Utilize Microsoft platforms (Outlook, Word, Excel, Teams, etc.) for scheduling, correspondence, filing, and document preparation. Prepare letters, memos, forms, and reports based on written or verbal instructions. Manage the General Manager's calendar, schedule meetings, and coordinate appointments using Microsoft Teams. Provides bilingual support by translating material and interpreting during meetings and discussions between English and Japanese speaking colleagues. Greet, schedule, and support all out-of-town and on-site visitors for the General Manager. Manage visitor check-in procedures, including log-in, GMP sign-off, and issuance of required PPE. Sort and distribute incoming mail and deliveries; prepare and process outgoing mail. Copy, scan, sort, and file documents related to office activities, business transactions, and other matters. Maintain manual and electronic filing systems, including proper retention and disposal of records. Operate standard office equipment, including copiers, scanners, phones, voicemail systems, and computers. Order lunches and office supplies as needed; pick up supplies when required. Maintain inventory and organization of supplies in the office, lobby, conference rooms, and break room. Stock coffee in the lobby daily and ensure conference rooms are clean, organized, and well stocked. Perform other related duties as assigned. Note: The employer reserves the right to change or assign other duties to this position as business needs require. Skills and Work Experience Requirements: Strong interpersonal and customer service skills. Excellent organizational skills with strong attention to detail. Strong time management skills with a proven ability to meet deadlines. Proficiency with Microsoft Office Suite or related software. Bilingual proficiency in Japanese and English required, including: o Ability to communicate clearly and professionally in both languages. o Ability to translate and interpret routine and complex business communications (verbal and written). o Japanese proficiency at a fluent level. Three to five years' clerical or administrative experience preferred; manufacturing or plant environment experience is a plus. Education: High school diploma or equivalent required. Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About this role: Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargo In this role, you will: Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements Work independently to identify, strategize and make recommendations for support function by providing support and leadership Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners Identify and provide consultation on opportunities for process improvement and risk control development Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets Required Qualifications: 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration Desired Qualifications: 1+ years of leadership experience Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective Strong client service skills Strong attention to detail and accuracy skills Effective organizational, multi-tasking, and prioritizing skills Strong verbal, written, and interpersonal communication skills MS Office (Teams, Outlook, Word, Excel, PowerPoint) experience Job Expectations: US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location Ability to travel up to 20% Posting End Date: 22 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Join our Team! Sev Laser has 50+ locations all over the country and currently expanding ! With the partnership of our amazing team, we are able to expand all across the nation. With the fast growth of our company comes amazing career opportunities for our staff in leadership Position Overview: As an Office Supervisor at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience. Key Responsibilities: Sales Management: Drive sales performance by setting ambitious yet achievable goals for the team. Monitor sales figures and trends, providing insights to improve performance. Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement. Team Leadership & Development: Foster a positive and motivating work environment that emphasizes teamwork and accountability. Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members. Conduct regular one-on-one check-ins to provide constructive feedback and guide career development. Operational Excellence: Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures. Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations. Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers. Customer Experience: Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally. Implement feedback systems to understand customer satisfaction and identify areas for improvement. Handle escalated customer concerns with professionalism and resolve issues promptly. Performance Culture: Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges. Implement team performance metrics and track progress regularly. Organize team training sessions focused on enhancing sales techniques and service excellence. Grassroots Marketing Efforts: Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location. Engage with local businesses, organizations and community events to promote SEV Laser's services Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image. Qualifications: Proven experience in a supervisory role, preferably in a sales environment. Strong sales acumen and the ability to drive performance results. Excellent communication and interpersonal skills, with the capability to train and inspire others. Proficient in office software and data management tools. A customer-first mindset with a focus on delivering exceptional service. Work Environment: This role will be based in our office at Sev Laser, working 4 days per week in office between the days of Monday-Sunday, where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture. The Office Supervisor at Sev Laser will have a significant impact on the success of our operations and the satisfaction of our customers. If you are passionate about leadership, sales performance, and customer service, we invite you to apply and be a part of our team! SEV is an equal opportunity employer and encourages candidates of all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Must be open to working in Langhorne and Liberty Place locations.

Job DescriptionDescription: Job Title: Office Supervisor Department: Front End Reports To: Store Manager or Assistant Store Manager, Head Cashier The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example. Key Responsibilities: Supervise front-end staff, including cashiers and baggers Assist with daily cashier performance and provide coaching as needed Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies Provide prompt and courteous customer service; resolve complaints or escalate to management when needed Maintain a clean and organized checkout area Open and close registers, prepare cash deposits, and follow proper cash-handling procedures Inventory and balance lottery tickets and the store safe Ensure that front-end team members follow proper bagging procedures and safety guidelines Communicate with other departments to support smooth store operations Enforce store policies and procedures among the front-end staff Monitor breaks and lunches to ensure compliance with labor laws and store policy Qualifications: Prior experience as a cashier, with leadership or supervisory experience preferred Strong communication and problem-solving skills Excellent customer service and organizational skills Proven ability to handle cash, reconcile financial records, and maintain accuracy Comfortable using POS systems and basic office/accounting tools Ability to stand for extended periods and lift up to 25 lbs as needed Flexible availability, including evenings, weekends, and holidays Requirements:

Job Description MANAGER-COFFEE & AMENITIES-HOUSTON, TX Salary: $60,000-$65,000/annually As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary As a Manager of Coffee & Amenities, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the departments, providing the highest possible level of service. Essential Duties and Responsibilities: Establishes and annually reviews standards and work procedures for all staff. Plans work and staffing schedules and areas of work to ensure adequate services are rendered. Assists in the hiring process; interview, hiring and training of new associates. Orients, develops, and supervises all supervisory/housekeeping staff. Conducts regular inspections and makes recommendations to the facility. Conducts monthly reporting of goals, accomplishments, and future plans. Provides staff education and continuous training. Communicates with staff, administration, and other departments. Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program) Qualifications: At least 1 year of supervisory experience in support service related field with high customer/client contact. Ability to communicate effectively in written format and oral presentations. Ability to multi-task and establish priorities. Ability to maintain organization in a changing and stressful environment. Exhibit initiative, responsibility, flexibility, and leadership. Possess a thorough knowledge of contract administration and office procedures. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Bachelor's degree is preferred. Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ***************************************************************************************

Regional Office General Manager - Philadelphia, PA The General Manager's primary responsibility is to provide leadership, management and vision necessary to ensure the Regional Office has the proper team, skillsets, and strategic focus in place to effectively grow their market share. The General Manager will also ensure financial strength and operating efficiency respectfully guided by the objectives of the company. What You Will Do: Manage, direct and will be accountable for the operational effectiveness by providing guidance to the regional office operations, sales and administrative staff and appraising the effectiveness of the operations including short and long term financial, safety and operation initiatives, goals and objectives. Active and continual advocate in fostering MEI's Safety culture by training and developing team and working effectively and collaboratively with EH&S leadership. Working in concert with corporate office, is responsible for managing the office/operations financials including budgeting, accounts receivables & payables, job costing, assets and profitability. Actively coach and mentor sales and participate as needed on job walks, assisting with customer bids/estimates to accurately price projects and setting and managing sales expectation. Hire, coach, train and manage the performance of sales, operations leadership, crews and administrative team by providing oversight, direction and support. Local travel required for client site meetings and management of dispatched crews. Reports to the Chief Operating Officer (COO) and routinely collaborates with the key functional executive (C-suite) team. What You Need to Succeed: Minimum Qualifications: Bachelor's degree in Business, Project or Construction Management or related degree required. Minimum seven (7) years proven general operations management experience preferably within the construction, manufacturing, or related industry. Minimum seven (7) years proven financial experience and responsibility including job costing, profit and loss for a fully contained operation/business unit (office/branch/large project/product line). Highly developed skill in organizational development, personnel management, budget and resource development, and strategic planning.

Benefits: * Highly competitive compensation * Generous 401K with matching contributions * Continuing education reimbursement for professional growth * Ample vacation, sick leave, and holidays. * Employee recognition program with financial rewards * Comprehensive medical, dental, and supplemental insurance Job Summary: The Office Manager coordinates office operations, ensuring compliance with state, federal, & local regulations while overseeing administrative tasks such as personnel management, medical records, payroll, and clerical duties. They assist with billing, handle communications, and support the agency's mission and patient safety. Strong organizational, interpersonal, and computer skills are required, with the position based at the branch office.

FLSA Classification: Exempt The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals-and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company's commitment to quality and reliability for the architectural and design (A&D) community. Key Responsibilities Team Leadership Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals. Project Management Lead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD/CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Customer Satisfaction & Experience Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Process Optimization Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Reporting & Analytics Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Continuous Improvement Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Qualifications Bachelor's degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required. Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Key Interactions Inside Sales Team: Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives: Frequent communication to coordinate efforts, share updates, and resolve issues. Customers: Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers: Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production: Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include: Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Success Criteria Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey. Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.