Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center
At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients.
As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities.
The Expertise and Skills You Bring
15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers.
You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps.
You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure.
You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems.
You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement.
You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services.
You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities.
You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution.
You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure.
You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization.
You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them.
The Value You Deliver
Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint.
Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates.
Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results.
Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.
Ensuring the solutions that are delivered meet high standards for quality, performance, and scale.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The base salary range for this position is $140,000-285,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:Category:Information Technology
Job Title: Director, Asset Management Treasurers Office, Alternative Product Oversight
The Role
As a Director of Alternative Product Oversight in Asset Management's Treasurers Office, you will be responsible for supporting the growing private equity, private credit, and real estate alternative product offerings by providing oversight of operational readiness, product life cycle events, accounting, and financial and regulatory reporting. You will think and work across Fidelity, partnering with Fidelity Fund and Investment Operations and with our key Asset Management business partners in Compliance, Risk, Technology, and the various Investment Divisions across the firm.
The Expertise And Skills You Bring
Bachelor's degree in accounting preferable.
A minimum of 10+ years industry or equivalent experience
Extensive knowledge of private credit, private equity, real estate, and other alternative investment product accounting and financial reporting
Exceptional research and analytical skills
A motivated self-starter committed to accuracy, quality and completion of tasks
Knowledge of operational risk management and internal controls, governance and oversight processes
Outstanding verbal, written and formal presentations communication skills
Ability to prioritize multiple tasks/initiatives and handle time-sensitive activities
CPA a plus.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
The Asset Management Treasurers Office provides fiduciary oversight of Fidelity's funds, shareholder activity, and service providers. We use industry knowledge, technical experience, and our responsibility as fiduciaries to set and monitor adherence to fund policies, and we support the Funds' Boards of Trustees in fulfilling their responsibilities to the Fidelity Mutual Funds. In addition to overseeing Fidelity's existing products, we also actively support Asset Management's efforts to expand investment capabilities by ensuring appropriate oversight is in place for new products prior to implementation. #FidelityAlts
The base salary range for this position is $110,000-222,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:Category:Investment Operations
$110k-222k yearly 2d ago
Industry Manager, Government, Specialized Industries, Managing Director
Jpmorgan Chase & Co 4.8
Columbus, OH jobs
Chicago, IL, United States and 2 more
Job Information
Job Identification 210677013
Job Category Relationship Manager
Business Unit Commercial & Investment Bank
Posting Date 10/13/2025, 09:20 PM
Locations 10 S Dearborn St, Chicago, IL, 60603, US 1111 Polaris Pkwy, Columbus, OH, 43240, US 1116 W Long Lake Rd, Bloomfield Hills, MI, 48302, US
Job Schedule Full time
Base Pay/Salary Chicago,IL $260,000.00-$450,000.00
Job Description
You are customer focused, enjoy building relationships, leading teamsand providing financial advice to your clients. A role as a Government Banking Industry Manager is for you.
As an Industry Manager within our Government Specialized Industry Banking team, you will oversee the Midwest Region, which encompasses Illinois, Indiana, Iowa, Ohio, Michigan, Minnesota, Kansas, Kentucky, Nebraska, North Dakota, South Dakota, Wisconsin, West Virginia, and Western PA. In this role, you will lead a team of Bankers, Treasury Management Officers, Associates, and Analysts in their efforts to develop and maintain profitable banking relationships with government clients. A typical team includes direct management of 7 to 10 team members including Industry Executives and directly reporting bankers. The government industry handles commercial banking client relationships across the country. The team focuses on cities, counties, school districts and other government entities. As the industry manager, you will work with dedicated product specialists from Treasury & Securities Services, Public Finance, Securities Trading, Asset Management and Leasing to provide the firm's extensive services and products to our clients and prospects.
Job Responsibilities
Champion a culture of innovation and a customer centric mindset
Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
Analyze the data of the business to drive sales
Deliver the entire firm across lines of business
Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
Lead specially assigned projects for the benefit of region and national team
Hire, manage, coach, mentor and retain a high performing and diverse team
Foster a diverse, equitable and inclusive work environment
Required Qualifications, Capabilities and Skills
Typicallya minimum of ten years account relationship management experience with a focus on business relationships
Understanding of Commercial Banking products and services with knowledge of the region
Ability to mobilize internal networks and resources
Demonstrated experience of meeting or exceeding sales goals;proven top individual contributor
Sales management and business development skills with proficiency in building and maintaining positive client relationships
Strong technology experience; digital background
Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
Strong knowledge of regulatory and control framework
Proven leadership, management, and client relationship skills, as well as extensive industry and product knowledge, and strong transaction execution skills
Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
Preferred Qualifications, Capabilities and Skills
Bachelor's degree and formal credit training
Management experience in a Commercial Bank setting, specifically leading a commercial banking salesteam
Self-directed, proactive, and creative solution and problem solvingabilities: use sound judgment and navigates ambiguity to get things done
Flexible to changing business priorities and ability to multitask
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
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$260k-450k yearly 5d ago
Financial Services Global Structuring - Director
Price Waterhouse Coopers 4.5
Chicago, IL jobs
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in international tax at PwC will provide advice and guidance to clients on structuring their global tax positions. Your work will involve analysing international tax laws and regulations to develop strategies that optimise tax efficiency and minimise risks for multinational businesses.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Lead in line with our values and brand.
Develop new ideas, solutions, and structures; drive thought leadership.
Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
Balance long-term, short-term, detail-oriented, and big picture thinking.
Make strategic choices and drive change by addressing system-level enablers.
Promote technological advances, creating an environment where people and technology thrive together.
Identify gaps in the market and convert opportunities to success for the Firm.
Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the International Tax Services Generalist - CS team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, while upholding PwC's reputation for quality, integrity, and inclusion.
Responsibilities
Set strategic direction for technology-enabled tax advisory services
Lead business development to drive growth
Oversee multiple impactful projects
Maintain executive-level client relationships
Mentor and develop future leaders
Shape the direction of client engagements
Implement digitization and automation initiatives
Adhere to tax regulations and standards
What You Must Have
Bachelor's Degree in Accounting
A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study can be considered in lieu of a Bachelor's Degree in Accounting
6 years of experience
CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
What Sets You Apart
Corporate and partnership taxation knowledge
Assisting financial services companies with tax impact
Tax structuring of funds and financial assets
Enhancing tax efficiencies of cross-border flows
Developing and sustaining meaningful client relationships
Leading teams to generate vision and direction
Utilizing automation and digitization in tax services
Evaluating and negotiating contracts
Leveraging pricing tools for strategies
The salary range for this position is: $150,000 - $438,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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A leading global investment firm is seeking an experienced Managing Director to oversee private client assets, construct diversified portfolios, and manage client relationships. Ideal candidates will have at least 20 years of investment experience, strong communication skills, and a deep understanding of capital markets. This role offers a unique opportunity to lead a talented investment team and engage directly with high-net-worth clients.
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$199k-284k yearly est. 6d ago
Director, Workload Planning and Forecasting - Contact Center
USAA 4.7
Tempe, AZ jobs
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions.
As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls.
Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.
Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency.
Provide relevant insights into drivers of operations performance variance.
Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions.
Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation.
Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling.
Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies.
Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners.
Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.
Drives standardization in and oversees the building of analytical products that are scalable and flexible.
Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).
Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals).
Manages business and executive level escalations, including reporting to senior-level leadership as appropriate.
Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management.
3 years of direct team lead or management experience.
Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties.
Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis.
Strong people leader skills and proven ability to build high performing teams.
Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders.
Strong background in workforce management software.
What sets you apart:
Proven results optimizing contact center processes and tools to support the business' strategic objectives.
3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau.
Experience with an outbound dialer.
Experience working with NICE WFM tool - Cloud based.
Demonstrated experience integrating new contact centers into WFM processes.
Compensation range: The salary range for this position is: $127,310- $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$127.3k-243.3k yearly 2d ago
Managing Director SFOTEC
Avairpros 3.6
San Francisco, CA jobs
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Stock options plan
Vision insurance
Company Overview
NOW BOARDING. We're looking for a Managing Director to join our team at SFO. AvAirPros Services has represented the airlines' interests and helped them meet the airport's operational goals for over 35 years. We ensure all stakeholders successfully work through the business, financial, technical, and operational issues that arise in the aviation industry.
Our client, the San Francisco Terminal Equipment Company, LLC (SFOTEC) is responsible for the operation and maintenance of equipment, facilities, and services at San Francisco International Airport (SFO) including all terminal, landside, and airside operations. You will report to the Chairperson and Executive Committee of SFOTEC and oversee the operational and business affairs to further the success of SFOTEC.
Responsibilities
As the Managing Director, you're responsible for all aspects of the day-to-day financial and operational affairs and the strategic direction of SFOTEC. You'll provide the Executive Committee with plans, achievements, and issues related to the management, finances, and operations of SFOTEC. Additional responsibilities include:
Representing SFOTEC leadership as necessary.
Knowledge of leases, contracts, agreements, and all other aspects related to the terminal, facilities, and equipment.
Developing and maintaining key relationships within the SFO community at large including: SFOTEC Executive Committee, SFOTEC Member Airlines, Non-Member Airlines, SFOTEC Contractors and Service Providers, Airport Authority, and other government agencies.
Management oversight, direction, and development of SFOTEC personnel in the departments: Operations, Equipment and Facility Maintenance, Strategy and Planning, Finance and Accounting.
Ensuring SFOTEC achieves the Key Performance Indicators as committed in the International Terminal Equipment and Maintenance Operating Agreement (EMO) with SFIA.
Overall management accountability for SFOTEC including Operational, Reliability of Facilities, Aeronautical Equipment and Assets, Strategy and Planning, and Business Matters.
Developing and driving the strategic direction of SFOTEC under the direction and/or in conjunction with the Chairperson and Executive Committee.
Representing SFOTEC in regular meetings with key stakeholders and partners.
Developing annual operating and financial plans for coordination and approval of the SFOTEC Executive Committee.
Exploring and assessing opportunities to drive growth and make recommendations to SFOTEC leadership balancing any potential financial return and strategic value.
Performing other duties as assigned by the SFOTEC Chairperson and Executive Committee.
Experience
10+ years of leadership experience
BA/BS Accounting, Business, or Finance; MA/MS or MBA a plus
In-depth knowledge of and management experience in commercial aviation required
Naturally collaborative team player with excellent communication skills
Strategic thinking and planning and strong understanding of market dynamics
Demonstrated success in driving business growth
Skilled at managing people/teams
AvAirPros provides generous benefits including company-paid medical/dental/rx coverage, short and long-term disability insurance, and long-term care insurance. In addition, we offer a 401k (match+contribution) and a stock plan as well as PTO (vacation/holiday/sick).
AvAirPros is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all including minorities/women/veterans/disabled/lgbt.
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$128k-241k yearly est. 3d ago
Associate Director - Government Affairs
Crypto Council for Innovation, Inc. 3.3
Washington, DC jobs
About Us
The Crypto Council for Innovation (CCI) is a global alliance of crypto industry leaders with a mission to demonstrate the transformational promise of crypto/Web3 and communicate its benefits to policymakers, regulators, and people around the globe. Crypto has immense potential to spur international economic growth and create jobs, improve financial inclusion and access, and enhance privacy and security. By sharing insights and expertise about the global crypto ecosystem while addressing misperceptions and misinformation, CCI supports governments and institutions worldwide in efforts to shape and encourage the responsible regulation of crypto and the Web3 ecosystem in a way that unlocks potential and improves lives.
The Opportunity
This role is based in DC, hybrid, with the expectation to meet regularly on site with team members.
As CCI's AssociateDirector of Government Affairs, you will support the development and advancement of CCI's government affairs, U.S. policy, and advocacy goals. Reporting to the Chief Legal & Policy Officer, you will work together to advance CCI's legislative and regulatory priorities. You will identify opportunities and actively engage with relevant Members of Congress, regulatory agencies, and their respective offices to analyze policy and legislative developments and brief congressional staff. In this role, you will develop and maintain relationships with key stakeholders across government and CCI's member and partner ecosystem, as well as work collaboratively with CCI colleagues to analyze and coordinate relevant research and legislative responses in a timely manner. You will ensure that our insights and research are shared with elected officials, regulatory agencies, and with the public at large.
Responsibilities
Together with other members of the CCI team, advocate with the U.S. Congress and regulatory agencies to advance CCI's legislative and regulatory priorities
Build and maintain relationships with pertinent policy stakeholders across government, CCI's private sector partners (including members),and in the broader responsible crypto community
Identify opportunities for CCI to engage with lawmakers and staff to promote the development of effective public policy
Conduct briefings with congressional staff and consistent outreach to policymakers in both the House and Senate
Develop close contacts with key staff of the relevant committees of jurisdiction
Monitor, interpret, and analyze policy, legislative, and regulatory developments as well as emerging topics of interest to stakeholders, in order to develop CCI's capacity to assess issues effectively and efficiently to proactively take positions on pertinent issues and topics
About You
Interested candidates should have experience working in government or a relevant public policy role, with 5-10 years of relevant experience
Extensive knowledge of the legislative process
Extensive experience analyzing and interpreting legislative and regulatory language
Demonstrated ability to work across sectors and develop cross-sector collaborations
Track record of developing and growing relationships with stakeholders from a wide range of backgrounds and points of view
Relationship and consensus-building skills, including experience working with coalitions; comfort working with both expert sand novices; strong listening skills
Ability to quickly and accurately distill information to support a broader position, tied to strong and accurate sourcing
Ability to independently set priorities to meet timelines, to motivate and influence others
Excellent written and verbal communication skills
A passion for crypto/Web3, humility, and eagerness to learn
Comfortable in a fast-moving, “roll up your sleeves,” and high-energy environment
The ability to travel as needed
Benefits
4 weeks' annual vacation
11 public holidays
Medical, dental and vision coverage
401K contribution
Home office set-up budget
Annual learning stipend
Wellness benefits
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$92k-139k yearly est. 3d ago
Head of Business Operations
Truth Systems 4.5
San Francisco, CA jobs
At Truth Systems, we're building the only trust and safety software any organization will ever need. A protection layer for every individual.
We're laying that foundation with AI Governance. Our product Charter is an agent that monitors and flags misuse of AI in line with firm policies and client rules in real time. We're building always‑on, real‑time systems that keep people safe and organizations compliant without slowing down their work.
We are:
Small and well‑funded. We've raised $4M from world‑class investors like Gradient Ventures, Lightspeed, The Legaltech Fund, Y Combinator, and Pear VC. We are currently a team of 4. We are hiring thoughtfully, with ~3 people in the next 6 months.
Intensely trustful + ownership. We optimize for impact per person by requiring high ownership from each team member. We hire experts, ambitious problem‑solvers, and generally unstoppable people, and we place a lot of trust in them. We prefer short (or no) meetings, full autonomy, and individualized schedules.
Your Mission
As our Head of Business Operations, you'll serve as a strategic partner to the founders - a force multiplier across execution, operations, and company growth. You'll drive alignment, design systems for scale, and ensure the company runs with focus and precision.
This is a foundational role: part Chief of Staff, part operator, part strategist. You'll work across every function - from go‑to‑market and finance to hiring and fundraising - ensuring that Truth Systems executes effectively as we grow from a small team to a high‑performing organization.
Outcomes
Strategic Execution: Translate company priorities into clear operating plans, metrics, and systems that keep the team focused on outcomes.
Cross‑Functional Leadership: Partner with founders and leads across Product, Engineering, and GTM to ensure alignment and unblock execution.
Operational Excellence: Build and refine processes for planning, goal‑setting, hiring, and reporting.
Business Intelligence: Design and maintain dashboards, forecasts, and metrics to guide decisions across revenue, spend, and hiring.
Founder Leverage: Anticipate needs, manage key projects, and act as a thought partner to ensure critical initiatives move forward on time.
Competencies
Operational Leadership: 1+ years in consulting, investment banking, business operations, or Chief of Staff-style roles in fast‑paced startups or technology companies.
Systems Thinker: Strong at turning ambiguity into structure - building scalable processes where none exist.
Analytical & Strategic: Comfortable with data analysis, financial modeling, and translating metrics into action.
Polished & Detail‑Oriented: Strong written and verbal communication, precise execution, and exceptional attention to detail.
Builder Mindset: Excited to roll up your sleeves, solve problems quickly, and help create the company's operating foundation.
Cross‑Functional Collaboration: Able to work seamlessly with engineering, product, and go‑to‑market teams.
Adaptability: Thrive in fast‑moving, high‑autonomy environments where priorities evolve quickly.
Why Join Truth Systems
Operate at the center of the company. You'll work directly with the founders across product, GTM, and engineering - shaping priorities, driving execution, and ensuring the company runs with focus and precision.
Build the foundation for scale. You'll design the systems, metrics, and processes that allow Truth Systems to grow from a 4‑person team into a high‑performing organization. Your work will define how we operate for years to come.
High‑impact, high‑trust environment. You'll have autonomy, visibility, and influence from day one. We move fast, minimize process, and empower you to create clarity and momentum across every part of the business.
Logistics
Salary: $100K-$180K
Equity: 0.3-1%
Location: In‑person in San Francisco
Perks: Meals, housing/relocation, equipment, and benefits included
Work Authorization: We cannot sponsor visas at this time
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$100k-180k yearly 6d ago
Head of Business Ops & Growth Strategy
Truth Systems 4.5
San Francisco, CA jobs
A dynamic technology startup in San Francisco is seeking a Head of Business Operations to drive alignment and operational execution. You will work closely with founders, translating priorities into actionable plans and refining processes for growth. Strong candidates will have experience in fast-paced environments and a collaborative mindset. The role offers a competitive salary range of $100K-$180K along with equity options and various perks including meals and relocation assistance.
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$100k-180k yearly 6d ago
Head of Business Operations & Data Strategy
P2P 3.2
San Francisco, CA jobs
A leading investment firm in San Francisco is seeking a Head of Business Operations to streamline internal operations and manage a team of analysts. The candidate should have deep experience in operations within financial services or fintech, a strong understanding of technology infrastructure, and familiarity with cryptocurrency. This role is pivotal in developing the internal portfolio management system and enhancing data accessibility and risk management strategies. The competitive compensation range for this position is $300K to $400K.
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$92k-176k yearly est. 7d ago
Head of Trading Operations Team (USA)
Trexquant Investment LP 4.0
Stamford, CT jobs
We are seeking an experienced systematic trading professional to lead our trading team and oversee the firm's end-to-end trading operations. This individual will collaborate closely with the operations, execution, and infrastructure teams to ensure that all trading activities are executed smoothly, accurately, and efficiently.
Responsibilities
Oversee the firm's global, multi-asset trading operations-including equities, futures, corporate bonds, and other instruments-to ensure accuracy, efficiency, and reliability.
Collaborate with the execution, operations, and infrastructure teams to continuously enhance trading workflows and operational scalability.
Drive ongoing improvements by initiating and implementing new trading-related projects and managing existing initiatives to optimize performance and minimize friction across systems and processes.
Provide leadership and mentorship to the trading team, fostering a culture of excellence, accountability, and collaboration.
Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields.
5+ years of experience in trading or managing the trading operation.
Proven leadership experience in managing a systematic trading team of quantitative members.
Exceptional quantitative, analytical, and communication skills with the ability to collaborate across functions.
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual, and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your. dependents.
Pre-tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer
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$85k-173k yearly est. 6d ago
Strategic COO for Climate Research & Global Impact
Kentucky Society of Association Executives Inc. 3.5
Massachusetts jobs
A leading non-profit climate science organization in Woods Hole, Massachusetts, is seeking a Chief Operating Officer to lead operational excellence and strategic planning. The ideal candidate will have a proven track record in change management and financial leadership, along with a passion for environmental issues and an appreciation for scientific research. This role will ensure accountability across teams and collaborate with leadership on transformative opportunities.
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$142k-204k yearly est. 6d ago
Chief Operating Officer
Kentucky Society of Association Executives Inc. 3.5
Massachusetts jobs
Search for the Chief Operating Officer Woodwell Climate Research Center Woods Hole, Massachusetts
The Woodwell Climate Research Center (Woodwell) seeks a strategic and visionary leader to serve as its next Chief Operating Officer (COO). Woodwell is a non‑profit climate science research center internationally recognized as a leading authority in shaping climate policy and pioneering innovative research collaborations across the globe. The center is home to renowned scientific minds leading the charge for transformative research and the translation of knowledge into meaningful action. As Woodwell increases its reach and impact, the next COO will be a transformational leader, driving operational excellence across a rapidly growing organization.
Founded in 1985 by ecologist Dr. George Woodwell, the center has grown into a leading nonprofit focused on climate science and policy. Part of the Woods Hole scientific community in Massachusetts, it bridges research and actionable solutions. Over time, it expanded globally, conducting work in ecosystems like the Arctic, Amazon, and Congo Basin. Renamed in 2020 to honor its founder, Woodwell partners with over 20 countries, governments, Indigenous peoples, and local communities to advance science‑based strategies for a sustainable, equitable future.
Woodwell has been in a phase of rapid expansion in both its staff and operations to meet the increased challenges of the climate crisis. The organization is in the early phase of implementing a new scientific impact framework, including an organizational restructuring of its senior leadership team, to position the COO to lead Woodwell's strategic business decisions and manage the day‑to‑day operations of the center. The COO will ensure accountability across teams and collaborate with leadership on exploring new high‑impact opportunities. Reporting to the President & CEO, the incoming COO will be instrumental in the effort to scale operations, diversify revenue streams, and strengthen Woodwell's reputation as a leader in climate research and policy impact.
The outstanding candidate will have a proven track record in driving strategic planning and change management, translating vision to operational reality, ensuring operational excellence and oversight, and demonstrated experience in exercising financial leadership, and expanding new revenue streams. They will have excellent communication skills with the ability to build relationships with diverse stakeholders and partners, and they will bring a passion for environmental issues, and an appreciation for scientific research and mission‑driven organizations.
Woodwell Climate Research Center has retained Isaacson, Miller, a national executive search firm, to assist with this important search. Confidential applications, inquiries, and nominations should be directed to the search firm via their website or electronic submission addressed to:
Pam Pezzoli, Partner
Miguel Santiago, Senior Associate
Melissa Barravecchio, Senior Search Coordinator
Isaacson, Miller
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$142k-204k yearly est. 6d ago
Director, U.S. Deputy CISO
Scotiabank 4.9
Dallas, TX jobs
Select how often (in days) to receive an alert:
Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Banking and Markets
Global Banking & Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose
The US Deputy Chief Information Security Officer (Deputy CISO) will support the MD & US CISO in building robust United States technology risk (includes all non-financial risks such as Cyber Risk, Availability, Resiliency Risks and Operational Risk) related controls and processes and ensure they are maintained and adhered to in the assigned portfolio. Along with the MD & US CISO the Deputy CISO will collaboratively assess, evaluate and remediate increasingly complex technology risk, design controls and assist in their implementation in the USA, a key growth market. Acts in the line of defense as Internal Control (1B) to ensure implementation of initiatives in accordance with regulatory expectations, risk appetite, organizational risk practices and evolving business practices. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
What You'll Do
Champion a customer focused culture to deepen relationships with Sr. leadership, peers, and functional groups by leveraging IT and risk expertise.
Partners across senior executives US CIO, Global CISO, Risk, Operations, compliance and legal teams to deliver improved US regulatory outcomes and strategies.
Supports in the US 1st line Technology Risk, Cyber Security and Internal Controls teams.
Alongside with the MD & CISO, the Deputy CISO will collaborate with US CIO and Global CISO, in leading frequent interaction and reporting to US Federal Regulators.
Support in overseeing critical 1st Line of Defense (1B) function in highly regulated US Technology realm with ongoing guidance to support the implementation of, and compliance to, established IT Standard, Policies, Procedures, regulatory, operational risk and cyber risk requirements through active engagement, guidance and counselling.
Support in leading US 1st Line of Defense (1A) teams and Risk owners, to build their capability to identify, assess, mitigate and monitor risks associated with their use of information and IT systems.
Is primary interface and conduit between the 1A risk owners and other risk groups or advisors in various business areas (Internal Controls, Audit, Cyber Security, Privacy, Fraud, Resilience, Availability) to spearhead the facilitation and execution of risk management activities.
Support in Managing Technology Risk identification, assessment, prioritization for relevant business areas. Ensures observations, issues and outputs are tracked and actioned.
Support in leading US Technology risk control testing and monitoring and guides all US based Technology Risk Owners with remediation plans.
Partner with and face other risk groups to assess, implement and communicate new/updated risk controls, frameworks, policies, risk indicators, metrics and limits.
Oversee analyses of systems or asset data and deliver monthly / quarterly reporting for senior management, Internal Controls, GRM, Compliance, Audit, Operational Risk or 1A stakeholders.
Leads team that develops reports and presentations to deliver updates on KPIs/KRIs to various audiences, including senior business risk committees. Develop or manage programs to establish KRI performance within the bank's risk tolerance. Prioritize risk activities, ensure timely remediation and elevate when necessary.
Evangelize for Technology Risk and promote a strong risk culture in partnership with the risk owners.
Co-ordinate SOX control testing. Facilitate evidence collection and elevate conflicts or roadblocks to relevant SME to ensure control testing is completed as per schedule. Prepare quarterly SOX attestations.
Ensuring that sound and consistent information security architectures that have been defined and documented are leveraged and effectively communicated to local business lines and technology support groups.
Support in the directing, assuring, and advancing the security of the Scotiabank Group's networks, including the reliability and manageability of logical access security and application change control operations locally.
Pursuing security and control process improvements and the protection of emerging technologies and new delivery systems; In collaboration with the Central ESS/CSS/GSS functions.
Working closely with Global Security Operation Services, Global Advisory Services and Enterprise Security Services to facilitate communication, support and transmit the Bank's Information Security vision as developed by the global CISO.
Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Scope includes compliance with information security regulations, user education and access, and cybersecurity.
Accountable for understanding, communicating and ensure compliance with Scotiabank's Information Security Policies as defined by Global Security Operation Services and Enterprise Security Services functions.
Leads the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.
Provides and maintains technical expertise on security aspects of systems, applications, and networks currently resident in the company and those planned for in the future.
Reviews system development, maintenance and acquisition efforts to ensure efficient and adequate security provisions.
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
What You'll Bring
Candidates should have a breadth of Technology and non-financial Risk management experience. 10+ years (governance, operations, audit, cyber, control functions, compliance, risk management).
Candidates require expert leadership, communication (both verbal and written) and influencing capability, supported by well-developed logical thinking competencies. Proficient written and verbal communication required at all levels of the organization is essential.
Requires expert Technology risk management experience in multiple areas including but not limited to; internal controls, systems design, security, availability/stability/resiliency, disaster recovery, third party risk management, change management, release management, audit, regulatory risk, logical access, software currency. Exposure to cloud controls would be an asset.
Proven experience in risk or Cyber security leadership preferably with deep knowledge of US and GBM businesses including related systems, procedures, regulations expected.
Ability to balance contesting or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and advanced negotiation, project management, governance and influencing skills.
Strong presentation design and delivery expected as part of the leadership team. Data Analytics and Visual dashboarding would be desirable.
Knowledge or understanding of Risk / Control frameworks (ITIL, ISO, COBIT, NIST, FFIEC).
Advanced degree in Computer Science, Engineering, Business Commerce or equivalent experience. Additional relevant Certifications would be an asset - ITIL V3 Foundation Cert. in ITSM, COBIT, CRISC, CISSP.
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
#DALLAS
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
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$105k-131k yearly est. 7d ago
Commercial Credit Risk Senior Director
Citizens Bank 3.7
Boston, MA jobs
We are seeking a dynamic and experienced credit executive to lead the Commercial & Industrial (C&I) Credit Risk function for the Corporate Banking division. This role is responsible for managing credit risk across all industry verticals, including, but not limited to industrials, energy, transportation, technology, healthcare, aerospace and defense, and financial services. The role is also responsible for leading a team of geographically dispersed Senior Credit Officers with deep sector expertise and delegated approval authorities.
This highly visible leadership role requires strategic vision, sound judgment, and the ability to operate decisively in a fast‑paced, multi‑dimensional environment. The ideal candidate will have over 20 years of experience in credit risk management at major financial institutions and possesses deep knowledge of regulatory frameworks, underwriting standards, capital markets products, and workout strategies.
Key Responsibilities
Portfolio Leadership & Strategy: Lead the strategic direction and risk oversight of a complex C&I credit portfolio, ensuring alignment with the bank's risk appetite, growth objectives, and regulatory expectations.
Team Management & Development: Manage and mentor a team of senior Credit Officers across multiple geographies. Promote a culture of accountability, collaboration, and continuous learning, while ensuring consistent credit standards and decision‑making across sectors.
Credit Decisioning & Governance: Hold delegated credit authority for high‑value transactions and provide recommendations for credits exceeding approval thresholds. Advise and guide senior credit officers in highly visible, complex deal situations. Serve as a senior voice in credit discussions, policy forums, and risk governance bodies.
Sector Expertise & Transactional Support: Leverage specialized industry knowledge to support complex credit structures, including leveraged finance, acquisition financing, and syndicated loans. Partner with Corporate & Investment Banking and Capital Markets teams to deliver tailored client solutions.
Regulatory & Risk Management Leadership: Represent the credit function in regulatory exams, internal audits, and model validation reviews. Contribute to the formation of risk appetite, policy enhancements, and strategic initiatives.
Stakeholder Engagement: Act as a senior advisor to Relationship Managers, Portfolio Managers, and business line leaders. Participate in client meetings to assess creditworthiness and support informed decision‑making.
Qualifications
20+ years of commercial credit experience at major banks, with a strong track record in managing large, complex portfolios.
Demonstrated leadership in managing high‑performing credit teams across diverse geographies and sectors.
Deep understanding of regulatory requirements, underwriting practices, and capital markets products.
Demonstrated experience adjudicating credit decisions and decisively exercising credit approval authority.
Experience and knowledge of leveraged finance, special assets, and workout scenarios.
Strong executive presence and ability to influence senior stakeholders across the organization.
Hours & Work Schedule
Hours per week: 40
Work schedule: M - F
Pay Transparency
The salary range for this position is $220,000-$340,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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Job Category: Manager
Apply now
Posted : November 20, 2025
Full-Time
353 North Clark Street Chicago, IL 60654, USA
New York 140 East 45th Street
31st Floor
New York, NY 10017, USA
Mesirow Financial is an independent, employee-owned firm founded in 1937. As specialists in investment, risk management and advisory services, we are committed to helping our institutional, corporate and individual clients achieve their objectives.
Our Institutional Sales and Trading group is comprised of over 100 dedicated traders, salespeople and analysts highly specialized in a variety of sectors of the fixed income market. We provide institutional investors with enhanced market coverage through national sales and trading locations and are recognized as one of the nations' most established and experienced participants in the fixed income markets with annual secondary trading volume of more than $149 billion and $395m in average volume of secondary trading positions.
Opportunity
We are currently recruiting for a Managing Director; Institutional Salesperson focused on CMO Mortgage Products to join our team. Proven performance track record and deep, sustainable industry relationships. This key hire will possess excellent client presentation and communication skills combined with self‑motivation, excellent business development acumen and an ability to thrive in a fast‑paced, constantly changing and entrepreneurial environment. We are looking for someone to be based out of our primary office locations Chicago, New York, or Stamford.
Requirements
Series 7 & 63 licenses
A successful performance record of consistently generating
Exceeding revenue targets at a top brokerage firm
An ability to travel as needed to client locations and represent the firm at clients /Industry events as requested
In accordance with local state Pay Transparency Law, the anticipated hiring base salary for the role will be between $100,000 and $150,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a commission/bonus and the Mesirow benefit program .
EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$100k-150k yearly 6d ago
Director, Workload Planning and Forecasting - Contact Center
USAA 4.7
Tampa, FL jobs
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions.
As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls.
Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.
Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency.
Provide relevant insights into drivers of operations performance variance.
Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions.
Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation.
Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling.
Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies.
Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners.
Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.
Drives standardization in and oversees the building of analytical products that are scalable and flexible.
Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).
Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals).
Manages business and executive level escalations, including reporting to senior-level leadership as appropriate.
Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management.
3 years of direct team lead or management experience.
Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties.
Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis.
Strong people leader skills and proven ability to build high performing teams.
Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders.
Strong background in workforce management software.
What sets you apart:
Proven results optimizing contact center processes and tools to support the business' strategic objectives.
3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau.
Experience with an outbound dialer.
Experience working with NICE WFM tool - Cloud based.
Demonstrated experience integrating new contact centers into WFM processes.
Compensation range: The salary range for this position is: $127,310- $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$81k-106k yearly est. 4d ago
Chief Operations & Strategy Officer
The Home of The Innocents Inc. 3.1
Louisville, KY jobs
A non-profit organization in Louisville is seeking a Chief Administrative Officer (CAO) to provide strategic leadership in IT, infrastructure, and risk management. The ideal candidate will have over 10 years of progressive leadership experience ideally in healthcare, overseeing facilities and IT systems while developing a diverse and inclusive workforce. This role emphasizes collaboration across teams and organizational risk management.
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$76k-102k yearly est. 6d ago
Nonprofit Canvass Director for PBS & NPR - $23/hr
Donor Development Strategies 3.7
Boston, MA jobs
Donor Development Strategies (DDS) is a company that specializes in professional canvassing and grassroots outreach for public media stations (PBS and NPR). We're looking to fill the Assistant Canvass Director position with someone that will be a strong fundraiser in the field, has excellent communication skills, and will be a good manager of the canvass staff. DDS campaigns are year-round, providing directors a structured 40-hour work week as well as benefits (healthcare, vision and dental opt in, 401(k), and Paid Time Off).
Here in Boston, we fundraise on behalf of GBH. If you value the importance of these community resources and think you'd be a great fit, we encourage you to apply today!
Job Classification
Hourly - Non-Exempt - Full Time - Benefits Eligible
Essential Job Functions
Field Work: Canvass 4-5 days per week. Perform field training and regular field check-ins with all staff. Canvass Directors are expected to meet and exceed minimum fundraising and canvass shift quotas in the field.
Staff Management: Manage staff by creating and executing training plans. Hold staff accountable for working scheduled shifts, timeliness, meeting minimum standards, professionalism, etc.
Administration: Collect and report data from daily and weekly operations. Ensure maintenance, management, and security of donor and organizational data and contributions. Deposit fully accounted for donations with the client each night.
Communication: Effectively communicate with your Director Team and Project Manager. Canvass Directors are expected to participate in company-wide communication channels in a professional and prompt way.
Other duties or projects as assigned by Project Managers.
Preferred Experience and Skills
Prior canvassing, organizing, fundraising, and/or leadership experience.
Experience recruiting employees or volunteers, hiring/firing staff.
Base-level proficiency with Microsoft Office applications and cloud-based storage platforms.
Professional communication skills (including public speaking, professional writing, and strong telephone skills) are required.
Attention to detail, office management/administrative experience, and basic accounting skills are required.
The successful candidate will be organized, efficient, and good at multi-tasking; must be an excellent and efficient time manager while following a tight schedule.
Environment & Physical Demands
Ability to canvass and/or perform in-field check-ins, including 5 hours walking outdoors, up to 5 days/week.
Ability to work in a professional office environment.
Availability to work on Saturdays, some holidays, and other days as needed for the campaign.
Pay and Benefits
$23.00/hour starting base wage, plus fundraising bonuses.
$100 potential weekly bonuses.
Eligible for regular raises subject to performance reviews and office success.
Paid Time Off provided.
Subsidized healthcare/vision/dental.
401(k) with automatic employer contribution after first year.
Reimbursed at IRS rate for work-related driving.
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