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Help Desk Analyst jobs at SAIC

- 44 jobs
  • SCCM Desktop Engineer

    SAIC 4.4company rating

    Help desk analyst job at SAIC

    SAIC is seeking a SCCM Desktop Engineer for a (fully-onsite) role out of Quantico, VA. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). Job Description Provides desktop engineering efforts to deploy, maintain, and trouble shoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices. Assist with vulnerability management efforts. Creates and builds images; updates, maintains, and secures enterprise endpoints; and develops non-standard workstation images for standalone machines. Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI). Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image. Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance. Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues. Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues. Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support. Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices. Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns. Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering. Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions. Provides support for training for new technology deployment. Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable. It is required that the Desktop Engineer (SCCM) have the following qualifications: BA/BS in IT, Cybersecurity, Data Science, Information Systems, or Computer Science. Two (2) or more years of related experience. An additional four (4) years of relevant experience may be considered in lieu of a degree. Active Top-Secret clearance (with SCI eligibility). IAT-II Certification (i.e., CCNA Security, CySA+, Security + CE, and/or CND). SAIC accepts applications on an ongoing basis and there is no deadline. SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
    $92k-123k yearly est. Auto-Apply 36d ago
  • Counterintelligence Threat Technical Analyst

    Mantech 4.5company rating

    Springfield, VA jobs

    MANTECH seeks a motivated, career and customer-oriented Counterintelligence Cyber Threat Technical Analyst to join our team in Springfield, VA or St. Louis, MO. Responsibilities include but are not limited to: Ensure Reporting Excellence & Process Adherence: Guarantee the completion of accurate and timely reports, ensuring all processes and activities align with established timeframes and standard operating procedures. Provide Comprehensive CI Cyber Support: Offer written and technical analysis to support teammates in completing forensic reports, CI Cyber inquiries, and all recurring monthly, quarterly, and annual CI Cyber Threat reports, contributing to a deeper understanding of specific threats. Conduct Threat Detection and Analysis: Detect anomalous network activity through data analysis, evaluate intrusion detection systems, incident tickets, event and log analysis, and security change tracking. Perform thorough threat analysis, generate forecasts and alerts, and recommend effective countermeasures. Investigate Malicious Code and Mitigate Risks: Investigate instances of malicious code to determine attack vectors, payloads, origins, and the extent of damage or data exfiltration. Identify risks to computer systems and propose corrective actions or software recommendations to mitigate malware intrusions. Develop Requirements and Document Best Practices: Identify, analyze, define, and coordinate user, customer, and stakeholder needs, translating them into technical requirements. Document best practices, lessons learned, processes, and procedures for quality assurance. Minimum Qualifications: 7+ years Network Analysis experience. Identify, decipher, and understand network artifacts. Possess or obtain certification to comply with DoD 8570.01-M Information Assurance (IA) requirements within one calendar year of assignment. Shall possess or obtain and maintain IA III certification. Desired Qualifications: Credentialed graduate of an accredited federal or DoD CI training academy. Bachelor's degree in a Science, Technology, Engineering or Mathematics discipline. Possess a DoD Cyber Crimes Investigator certification. Possess a post-graduate degree in a Science, Technology, Engineering or Mathematics discipline. Experience with malware analysis. Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
    $60k-76k yearly est. 4d ago
  • Principal Tier 2 Remote Support Analyst

    Bae Systems Plc 4.7company rating

    Albuquerque, NM jobs

    Join a Team that's Shaping the Future of IT Support At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal Tier 2 Remote Support Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity troubleshooting. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to perform root cause analysis for escalated incidents, document detailed resolutions, trends, and recommendations in ITSM platforms like ServiceNow, and collaborate with cross-functional teams to address hardware/software integrations, deployments, and compliance challenges. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. Location Requirement The successful candidate must be located within 50 miles of Albuquerque, NM, or Atlanta, GA.Required Education, Experience, & Skills Required Education, Experience, & Skills * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) * 6+ years of experience in Tier 2 IT support, with hands-on expertise troubleshooting end-user devices and remote access in government or large enterprise environments * Proven ability handling advanced remote troubleshooting for high-performance computing and peripherals * Active DoD Secret Clearance (must be current and transferable) * Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) * Proficiency in remote support tools (e.g., Microsoft Endpoint Manager, VMware Horizon) and OS platforms (Windows, Linux) * Excellent customer service, analytical, and communication skills for resolving complex issues remotely * Applies extensive expertise, and has full knowledge of other related disciplines, with the ability to exercise considerable latitude in determining objectives and approaches to assignment Preferred Education, Experience, & Skills Preferred Education, Experience, & Skills * Microsoft Certified Solutions Associate (MCSA) certification * VMware Certified Professional (VCP) certification * Experience supporting DoD or large federal end-user environments, including VDI deployments and secure remote access (e.g., CAC/PIV integration) * ITIL 4 Foundation or higher certification, with focus on service operation * Background in high-performance computing support (e.g., GPU virtualization) and scripting for automation (e.g., PowerShell) * Master's degree in a relevant field or additional certifications (e.g., CompTIA A+) Pay Information Full-Time Salary Range: $70735 - $120250 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
    $70.7k-120.3k yearly 40d ago
  • Principal Tier 2 Remote Support Analyst

    Bae Systems Plc 4.7company rating

    Kansas City, MO jobs

    Join a Team that's Shaping the Future of IT Support At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal Tier 2 Remote Support Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity troubleshooting. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to perform root cause analysis for escalated incidents, document detailed resolutions, trends, and recommendations in ITSM platforms like ServiceNow, and collaborate with cross-functional teams to address hardware/software integrations, deployments, and compliance challenges. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. Location Requirement The successful candidate must be located within 50 miles of Kansas City, MO, Albuquerque, NM, Omaha, NE, Phoenix, AZ .Required Education, Experience, & Skills Required Education, Experience, & Skills * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) * 6+ years of experience in Tier 2 IT support, with hands-on expertise troubleshooting end-user devices and remote access in government or large enterprise environments * Proven ability handling advanced remote troubleshooting for high-performance computing and peripherals * Active DoD Secret Clearance (must be current and transferable) * Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) * Proficiency in remote support tools (e.g., Microsoft Endpoint Manager, VMware Horizon) and OS platforms (Windows, Linux) * Excellent customer service, analytical, and communication skills for resolving complex issues remotely * Applies extensive expertise, and has full knowledge of other related disciplines, with the ability to exercise considerable latitude in determining objectives and approaches to assignment Preferred Education, Experience, & Skills Preferred Education, Experience, & Skills * Microsoft Certified Solutions Associate (MCSA) certification * VMware Certified Professional (VCP) certification * Experience supporting DoD or large federal end-user environments, including VDI deployments and secure remote access (e.g., CAC/PIV integration) * ITIL 4 Foundation or higher certification, with focus on service operation * Background in high-performance computing support (e.g., GPU virtualization) and scripting for automation (e.g., PowerShell) * Master's degree in a relevant field or additional certifications (e.g., CompTIA A+) Pay Information Full-Time Salary Range: $105254 - $178931 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
    $49k-70k yearly est. 53d ago
  • Principal Tier 2 Remote Support Analyst

    Bae Systems Plc 4.7company rating

    Huntsville, AL jobs

    Join a Team that's Shaping the Future of IT Support At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal Tier 2 Remote Support Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity troubleshooting. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to perform root cause analysis for escalated incidents, document detailed resolutions, trends, and recommendations in ITSM platforms like ServiceNow, and collaborate with cross-functional teams to address hardware/software integrations, deployments, and compliance challenges. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. Location Requirement The successful candidate must be located within 50 miles of New Orleans, LA, Memphis, TN, Huntsville, AL, or Mobile, AL.Required Education, Experience, & Skills Required Education, Experience, & Skills * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) * 6+ years of experience in Tier 2 IT support, with hands-on expertise troubleshooting end-user devices and remote access in government or large enterprise environments * Proven ability handling advanced remote troubleshooting for high-performance computing and peripherals * Active DoD Secret Clearance (must be current and transferable) * Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) * Proficiency in remote support tools (e.g., Microsoft Endpoint Manager, VMware Horizon) and OS platforms (Windows, Linux) * Excellent customer service, analytical, and communication skills for resolving complex issues remotely * Applies extensive expertise, and has full knowledge of other related disciplines, with the ability to exercise considerable latitude in determining objectives and approaches to assignment Preferred Education, Experience, & Skills Preferred Education, Experience, & Skills * Microsoft Certified Solutions Associate (MCSA) certification * VMware Certified Professional (VCP) certification * Experience supporting DoD or large federal end-user environments, including VDI deployments and secure remote access (e.g., CAC/PIV integration) * ITIL 4 Foundation or higher certification, with focus on service operation * Background in high-performance computing support (e.g., GPU virtualization) and scripting for automation (e.g., PowerShell) * Master's degree in a relevant field or additional certifications (e.g., CompTIA A+) Pay Information Full-Time Salary Range: $105254 - $178931 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
    $45k-65k yearly est. 53d ago
  • Application Support Specialist

    Caci International 4.4company rating

    Virginia jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is looking for a seasoned software development professional to support FOIA case management and other information access solutions who ideally has experience supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed in a U.S. Government environment to provide public access to information. They provide software enhancements and fixes that support users performing vital information access services to the American public. **Responsibilities:** + Troubleshooting issues impacting system operation and performance + Developing software modules to meet customer's business requirements for new features, enhancement of existing capabilities, and correction of defects identified in the system. + Participate in project planning, system design, and implementation activities for new system capabilities and enhancement of existing functionality. + Support the deployment and testing of software and respond to testing feedback. + Make recommendations and advise on system improvements, automation, and risk management. + Interface with other members of the team to ensure they have a clear understanding of system issues and requirements. + Support the development of system and user documentation as well as other training materials as appropriate to promote adoption and use of the system. **Qualifications:** _Required:_ + Experience performing application development in a .NET framework for applications with Oracle backends. + Experience working with representative users to elicit and refine requirements for system enhancements and other system modifications to improve system functionality and fit-for-purpose. + Demonstrated ability to access and query Oracle database data and objects using SQL + Plus and SQL Developer. Demonstrated ability to perform application patching, troubleshooting, and performance analysis. + Demonstrated possession of verbal and written communication skills to work independently and effectively with the users, stakeholders, and other team members. + Reside within a commutable distance to customer site near College Park, MD. Six years of IT experience, plus a bachelor's degree or an additional six years of experience. + Possess Top Secret clearance and possess or be able to obtain DOE 'Q' access. _Desired:_ Experience managing virtual instances and system updates in an AWS environment using remote desktop. This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $114,600-$252,100 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $50k-77k yearly est. 60d+ ago
  • Level 2 Technical Support Analyst

    Bae Systems 4.7company rating

    Norfolk, VA jobs

    **Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Remote Initial Support Analyst, you'll play a critical role in providing **Tier 1** analysis and support for zero client, thin client, thick client, desktop, laptop, and high-performance end-user computing services and peripheral devices. You'll work closely with our team to ensure seamless delivery of IT services, utilizing existing, Government-owned devices to the maximum extent practicable. Your day-to-day responsibilities will include managing the logistics of developing and deploying integrated solutions, ordering, operating, maintaining, and transporting assets. You will also provide basic print services for all identified devices, operate, install, configure, and maintain printer devices, and coordinate and track end-user and common device service handoffs. As a technical expert, you will exercise considerable latitude in determining objectives and approaches to assignments. By joining our team, you will have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. Our company values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply. + Experience with printer devices, including installation, configuration, and maintenance + Strong project management skills, with the ability to lead projects and teams + Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines + Experience with ServiceNow, JIRA and similar **Location Requirement** The successful candidate must be located within 50 miles of a a slected work site, Norfolk, VA, New Orleans, LA, Mobile, AL, Memphis, TN. \#Castle-Net **Required Education, Experience, & Skills** **Required Education, Experience, & Skills** + Bachelor's degree in Computer Science, Information Technology, or related field + 4 years of experience in IT support, with a focus on end-user computing services and peripheral devices + Applies extensive expertise, and has full knowledge of other related disciplines + Work is performed with some direction, but with considerable latitude in determining objectives and approaches to assignment + Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues + Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members **Technical Skills:** + Experience with IT service management frameworks (e.g., ITIL) + Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP) + Familiarity with virtualization technologies (e.g., VMware, Citrix) + Experience with remote access and service capabilities **Certifications:** + MCSA, VCP or similar industry certification **Preferred Education, Experience, & Skills** + **Education:** + Master s degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field. + **Certifications:** + MCSA, VCP or similar industry certification + **Experience:** + Experience with cloud-based solutions, including AWS, Azure, and/or Google Cloud. + Configuration Management/Document Management. + Experince with ServiceNow and JIRA **What We Offer:** + **Competitive Salary and Benefits:** + Competitive salary and benefits package. + **Professional Development:** + Opportunity to work with a dynamic team in a fast-paced environment. + Professional development and growth opportunities. **Pay Information** Full-Time Salary Range: $77814 - $132283 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117786BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
    $77.8k-132.3k yearly 58d ago
  • Enterprise IT Support Technician Lead

    Mantech 4.5company rating

    Chantilly, VA jobs

    **MANTECH** seeks a motivated, career and customer-oriented **Enterprise IT Support Technician Lead** to join our team in **Chantilly, VA** . In this role, you will lead a team of Enterprise IT Support Technicians responsible for overseeing, managing and coordinating the resolution of IT incidents, ensuring that service disruptions are minimized, and the impact on business operations is reduced. **Responsibilities include, but are not limited to:** + Leads multiple teams of EITSO's while developing and improving incident management processes to optimize response time and improve incident handling. providing coverage from 6:00 a.m. - 6:00 p.m. + Utilizes expertise and leadership skills to act as the main point of contact for all IT incident-related activities to ensure timely resolution of incidents. + Solves a range of straight forward problems by analyzing possible solutions using experience, judgment, and precedents. + Supervisory responsibilities are required but may oversee IT incident execution and prioritization. Performing HR duties as assigned, including but limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation. + Engages with all Location Support Center Project Managers and key stakeholders to help resolve schedule conflicts, equipment, or resource constraints. + Supports customer Key Performance Indicators (KPI) required of the program. + Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. **Minimum Qualifications:** + High School Diploma with 8+ years of experience or an Associate's Degree with 6+ years of experience, or a Bachelor's Degree with 4+ years of experience, 4+ of those years having direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure. + Direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure. + Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer. + Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base. + Ability to understand and discuss project statuses across the team and offer solutions to any issues. **Preferred Qualifications:** + CompTIA Security+, Network+ or other related certifications. + Component Mission Administrator (CMA) certification. + Demonstrated experience in a Working Capital Fund (WCF) environment. + Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. + Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. **Clearance Requirements:** + Must have a current/active TS/SCI with Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. + Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. + Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. + Must be able to ascends/descend a ladder, 10+ feet high while pulling cables and adjusting equipment. MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
    $50k-72k yearly est. 8d ago
  • Enterprise IT Support Technician Lead

    Mantech International Corporation 4.5company rating

    Chantilly, VA jobs

    General information Requisition # R64934 Posting Date 12/18/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH! MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Technician Lead to join our team in Chantilly, VA. In this role, you will lead a team of Enterprise IT Support Technicians responsible for overseeing, managing and coordinating the resolution of IT incidents, ensuring that service disruptions are minimized, and the impact on business operations is reduced. Responsibilities include, but are not limited to: * Leads multiple teams of EITSO's while developing and improving incident management processes to optimize response time and improve incident handling. providing coverage from 6:00 a.m. - 6:00 p.m. * Utilizes expertise and leadership skills to act as the main point of contact for all IT incident-related activities to ensure timely resolution of incidents. * Solves a range of straight forward problems by analyzing possible solutions using experience, judgment, and precedents. * Supervisory responsibilities are required but may oversee IT incident execution and prioritization. Performing HR duties as assigned, including but limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation. * Engages with all Location Support Center Project Managers and key stakeholders to help resolve schedule conflicts, equipment, or resource constraints. * Supports customer Key Performance Indicators (KPI) required of the program. * Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. Minimum Qualifications: * High School Diploma with 8+ years of experience or an Associate's Degree with 6+ years of experience, or a Bachelor's Degree with 4+ years of experience, 4+ of those years having direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure. * Direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure. * Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer. * Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base. * Ability to understand and discuss project statuses across the team and offer solutions to any issues. Preferred Qualifications: * CompTIA Security+, Network+ or other related certifications. * Component Mission Administrator (CMA) certification. * Demonstrated experience in a Working Capital Fund (WCF) environment. * Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. * Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Clearance Requirements: * Must have a current/active TS/SCI with Polygraph. Physical Requirements: * Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. * Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. * Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. * Must be able to ascends/descend a ladder, 10+ feet high while pulling cables and adjusting equipment. MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
    $50k-72k yearly est. Auto-Apply 9d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International 4.4company rating

    Sterling, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * **The Opportunity:** CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located I Herndon, VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. + Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. + Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. + Applies security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. + Supports new infrastructure projects, to include helping with design and implementation of processes, procedures, and documentation. + Maintains all configuration documentation for assigned infrastructure. **Qualifications:** _Required:_ + Requires a bachelor's degree or equivalent experience and a minimum of 5 years of related systems administration experience. + Some level of technical and industry experience in either Linux or Windows environments, supporting network infrastructures, and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. + Ability to work independently with little or no supervision. + Demonstrated experience with providing remote troubleshooting and assistance. + Experience in using, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. + Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. + Requires U.S. Citizenship _Desired:_ + Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. + Possess DoD 8570 certification. + Software development/programming experience. + Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. + Active Security Clearance - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $75.2k-158.1k yearly 28d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International Inc. 4.4company rating

    Sterling, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * The Opportunity: CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located I Herndon, VA. and allows for remote flexibility. Responsibilities: * Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. * Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. * Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. * Applies security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. * Supports new infrastructure projects, to include helping with design and implementation of processes, procedures, and documentation. * Maintains all configuration documentation for assigned infrastructure. Qualifications: Required: * Requires a bachelor's degree or equivalent experience and a minimum of 5 years of related systems administration experience. * Some level of technical and industry experience in either Linux or Windows environments, supporting network infrastructures, and virtualization. * Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. * Ability to work independently with little or no supervision. * Demonstrated experience with providing remote troubleshooting and assistance. * Experience in using, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. * Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. * Requires U.S. Citizenship Desired: * Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. * Possess DoD 8570 certification. * Software development/programming experience. * Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. * Active Security Clearance * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $75.2k-158.1k yearly 29d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International 4.4company rating

    Herndon, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * **The Opportunity:** CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located I Herndon, VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. + Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. + Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. + Applies security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. + Supports new infrastructure projects, to include helping with design and implementation of processes, procedures, and documentation. + Maintains all configuration documentation for assigned infrastructure. **Qualifications:** _Required:_ + Requires a bachelor's degree or equivalent experience and a minimum of 5 years of related systems administration experience. + Some level of technical and industry experience in either Linux or Windows environments, supporting network infrastructures, and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. + Ability to work independently with little or no supervision. + Demonstrated experience with providing remote troubleshooting and assistance. + Experience in using, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. + Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. + Requires U.S. Citizenship _Desired:_ + Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. + Possess DoD 8570 certification. + Software development/programming experience. + Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. + Active Security Clearance - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $75.2k-158.1k yearly 28d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International Inc. 4.4company rating

    Herndon, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * The Opportunity: CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located I Herndon, VA. and allows for remote flexibility. Responsibilities: * Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. * Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. * Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. * Applies security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. * Supports new infrastructure projects, to include helping with design and implementation of processes, procedures, and documentation. * Maintains all configuration documentation for assigned infrastructure. Qualifications: Required: * Requires a bachelor's degree or equivalent experience and a minimum of 5 years of related systems administration experience. * Some level of technical and industry experience in either Linux or Windows environments, supporting network infrastructures, and virtualization. * Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. * Ability to work independently with little or no supervision. * Demonstrated experience with providing remote troubleshooting and assistance. * Experience in using, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. * Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. * Requires U.S. Citizenship Desired: * Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. * Possess DoD 8570 certification. * Software development/programming experience. * Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. * Active Security Clearance * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $75.2k-158.1k yearly 29d ago
  • IT Systems Administrator

    Bae Systems 4.7company rating

    Stafford Courthouse, VA jobs

    BAE Systems is seeking a highly skilled and adaptable IT Systems Administrator to support the Marine Corps Warfighting Laboratory (MCWL) in Stafford, VA. As a key member of our team, you will play a critical role in enabling the development and integration of cutting-edge warfighting concepts, tactics, techniques, and procedures (TTPs) that will shape the future of Marine Corps operations. This is a unique opportunity to join a dynamic team of professionals working on innovative projects that will have a direct impact on national defense. As a member of our team, you will work closely with a talented group of professionals to provide technical support in a fast-paced, developmental environment. You will be responsible for ensuring the smooth operation of IT systems, rapid remediation in the event of failures, and providing expert technical support to a wide range of stakeholders. This will require a high degree of flexibility, versatility, and multi-skilled expertise, as well as the ability to adapt to changing priorities and respond to emerging needs. The ideal candidate will have experience working in a dynamic, fast-paced environment with multiple priorities and deadlines. Strong technical skills, including hardware and software installation, configuration, and troubleshooting, are essential. Excellent communication and interpersonal skills are also required, as you will be interfacing with technical and non-technical stakeholders to ensure seamless communication and coordination. Responsibilities include: + Provide information system test, modification, installation, implementation, security, and documentation to meet the evolving system requirements and reporting needs of programs and management + Configure, operate and maintain physical and virtual Microsoft and Linux servers + Install updates and patches to operating systems and command applications for the physical servers and workstations + Troubleshoot advanced server, workstation, and software incidents. + Perform routine Active Directory, account creation and maintenance tasks. + Manage backup software including disk or tape utilization, backup schedules and restore operations. + Create, test and modify Active Directory Group Policies + Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed + Maintain enterprise services such as DNS, DHCP and NTP. + Apply Defense Information Systems Agency (DISA) Secure Technical Implementation Guides (STIGs) to operating systems and applications + Maintain and update on-premises virtual platform such as VMware vSphere + Maintain and update Hybrid cloud platforms such as Microsoft Azure + Develop and submit certification and accreditation documentation and assist and/or lead the Information Assurance Vulnerability Alert (IAVA) program + Microsoft System Center Configuration Manager (SCCM) configuration and operations management This position is located in Stafford, VA. There is no relocation assistance available for this position. Applicants must be currently residing in or state willingness to relocate self to Stafford or surrounding areas. **Required Education, Experience, & Skills** High school diploma and a minimum of 5 years of enterprise IT support experience CompTIA Security certification or similar DoD IAT Level II recognized certification At least one Operating System Certification such as Microsoft Server Hybrid AZ-800, AZ-801, Azure administrator associate AZ-104, VMware Certified Professional (VCP), or Linux certifications Experience with installations in classified environments Knowledge of DoD STIGs Extensive installation, configuration, and troubleshooting of physical and virtual Windows servers Strong written and verbal communication skills Ability to work independently in developing technical solutions **Preferred Education, Experience, & Skills** Associate or Bachelor s degree in a technical discipline Prior Military or DoD experience Advanced Operating System certifications in Microsoft, Linux, or vSphere **Pay Information** Full-Time Salary Range: $95106 - $161680 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **IT Systems Administrator** **119630BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
    $95.1k-161.7k yearly 3d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International 4.4company rating

    Fairfax, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * **The Opportunity:** CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located in Fairfax, VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. + Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. + Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. + Test, pre-qualify, and apply all security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. + Perform research and serve as the subject matter expert for new infrastructure projects, to include carrying out the design and implementation of any new processes, procedures, and documentation. + Maintains all configuration documentation for assigned infrastructure. **Qualifications:** _Required:_ + Requires a bachelor's degree or equivalent experience and a minimum of 7 years of related systems administration experience. + High level of technical and industry experience in both Linux and Windows environments, supporting network infrastructures, and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. + Ability to work independently with little or no supervision. + Demonstrated experience with providing remote troubleshooting and assistance. + Experience in developing, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. + Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. + Requires U.S. Citizenship _Desired:_ + Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. + Possess DoD 8570 certification. + Software development/programming experience. + Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. + Active Security Clearance - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . The proposed salary range for this position is: $103,800 - $218,100 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $67k-93k yearly est. 30d ago
  • IT Infrastructure and Engineering Support Administrator

    Caci International Inc. 4.4company rating

    Fairfax, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: CACI has an immediate opening for an Infrastructure/Systems Administrator, supporting a development and test environment, utilizing various operating systems and a multitude of engineering equipment. This position is located in Fairfax, VA. and allows for remote flexibility. Responsibilities: * Provides support for Linux/Unix, Windows, and other embedded operating systems and applications, to include connectivity to various network identity providers, e.g. Active Directory, NIS, LDAP, etc.. * Responsible for analyzing, troubleshooting, and resolving IT hardware and software infrastructure (servers, storage, network, security, etc.) issues, both on-site and remote, using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. * Provides system administration for assigned on-prem and/or cloud infrastructure, and establishes and maintains security as it relates to the systems and users. * Test, pre-qualify, and apply all security patches and operating system or application upgrades to ensure the security and integrity of the technical environment. * Perform research and serve as the subject matter expert for new infrastructure projects, to include carrying out the design and implementation of any new processes, procedures, and documentation. * Maintains all configuration documentation for assigned infrastructure. Qualifications: Required: * Requires a bachelor's degree or equivalent experience and a minimum of 7 years of related systems administration experience. * High level of technical and industry experience in both Linux and Windows environments, supporting network infrastructures, and virtualization. * Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support. * Ability to work independently with little or no supervision. * Demonstrated experience with providing remote troubleshooting and assistance. * Experience in developing, maintaining, and troubleshooting automation tools such as PowerShell/shell scripts, Puppet, Ansible, and/or Cron jobs. * Candidate should be able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them. * Requires U.S. Citizenship Desired: * Certifications in one or more of the following areas: Microsoft, Red Hat, Cisco, SNIA, or CompTIA. * Possess DoD 8570 certification. * Software development/programming experience. * Familiarity with government security requirements, such as DCID, NISPOM, NIST 800-171, etc. * Active Security Clearance * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $103,800 - $218,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $67k-93k yearly est. 31d ago
  • IT System Administrator System Analysis

    Modern Technology Solutions, Inc. 4.6company rating

    Chantilly, VA jobs

    Minimum of 3 years of relevant professional experience. Demonstrated ability to work independently and in a team environment Excellent written and verbal communication skills including the ability to convey information in a clear and articulate manner to teammates and customers Demonstrated ability to prioritize competing requirements and tasks and managing long-term tasks as well as short-term obligations General knowledge of NRO/OSL or other relevant IC/DOD policies and procedures Critical thinking skills Excellent organizational skills Direct experience working in or with NRO/OSL Technical degree Experience supporting all phases of space launch life cycle
    $65k-84k yearly est. Auto-Apply 18d ago
  • IT Systems Administrator

    Mantech 4.5company rating

    Chantilly, VA jobs

    **MANTECH** seeks a motivated, career and customer-oriented **IT Systems Administrator** to join our team in **Chantilly, VA.** **Responsibilities include but are not limited to:** + Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file transfers, assistance with desktops and peripheral equipment, account management, and other user-focused incidents. + Installation, accountability, maintenance, and decommission of physical desktop, data center equipment and other IT assets. + Performing general operations & maintenance for COTS/GOTS hardware and software. **Minimum Qualifications:** + Education: Bachelor's degree in Computer Science, Systems Engineering, or a related IT discipline. An associate's degree with seven years of experience may be substituted. + Certification: Current DoD 8570 IAT II certification (e.g., Security+, SSCP) or the ability to obtain one within 180 days. + System Experience: Experience with both Windows and Linux operating systems. + End-User Support: Experience providing help-desk support for common desktop and server issues and with installing and configuring physical equipment. + Network & Software Management: Ability to provide technical support in the management of networks, software, hardware, configurations, and architectures, including performing software installations and upgrades. + Documentation & Compliance: Experience with Intelligence Community Directive (ICD) 503 and system Assessment and Authorization (A&A) procedures/processes, as well as writing clear, concise, and user-friendly technical documentation. **Clearance Requirements:** + Must have a current/active TS/SCI w/Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position 50% + Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. + Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. + Must be able to exchange accurate information in these situations. MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
    $66k-87k yearly est. 60d+ ago
  • Counterintelligence Threat Technical Analyst

    Mantech International Corporation 4.5company rating

    Springfield, VA jobs

    General information Requisition # R64992 Posting Date 12/22/2025 Security Clearance Required TS/SCI Remote Type Onsite Time Type Full time Description & Requirements Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH! * This is for a future opportunity* MANTECH seeks a motivated, career and customer-oriented Counterintelligence Cyber Threat Technical Analyst to join our team in Springfield, VA or St. Louis, MO. Responsibilities include but are not limited to: * Ensure Reporting Excellence & Process Adherence: Guarantee the completion of accurate and timely reports, ensuring all processes and activities align with established timeframes and standard operating procedures. * Provide Comprehensive CI Cyber Support: Offer written and technical analysis to support teammates in completing forensic reports, CI Cyber inquiries, and all recurring monthly, quarterly, and annual CI Cyber Threat reports, contributing to a deeper understanding of specific threats. * Conduct Threat Detection and Analysis: Detect anomalous network activity through data analysis, evaluate intrusion detection systems, incident tickets, event and log analysis, and security change tracking. Perform thorough threat analysis, generate forecasts and alerts, and recommend effective countermeasures. * Investigate Malicious Code and Mitigate Risks: Investigate instances of malicious code to determine attack vectors, payloads, origins, and the extent of damage or data exfiltration. Identify risks to computer systems and propose corrective actions or software recommendations to mitigate malware intrusions. * Develop Requirements and Document Best Practices: Identify, analyze, define, and coordinate user, customer, and stakeholder needs, translating them into technical requirements. Document best practices, lessons learned, processes, and procedures for quality assurance. Minimum Qualifications: * 7+ years Network Analysis experience. * Identify, decipher, and understand network artifacts. * Possess or obtain certification to comply with DoD 8570.01-M Information Assurance (IA) requirements within one calendar year of assignment. Shall possess or obtain and maintain IA III certification. Desired Qualifications: * Credentialed graduate of an accredited federal or DoD CI training academy. * Bachelor's degree in a Science, Technology, Engineering or Mathematics discipline. * Possess a DoD Cyber Crimes Investigator certification. * Possess a post-graduate degree in a Science, Technology, Engineering or Mathematics discipline. * Experience with malware analysis. Clearance Requirements: * Must have a TS/SCI with the ability to pass a Poly Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations. MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
    $60k-76k yearly est. Auto-Apply 5d ago
  • SCCM Desktop Engineer

    SAIC 4.4company rating

    Help desk analyst job at SAIC

    **SAIC is seeking a SCCM Desktop Engineer for a (fully-onsite) role out of Quantico, VA.** **Introduction** Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). **Job Description** + Provides desktop engineering efforts to deploy, maintain, and trouble shoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices. + Assist with vulnerability management efforts. + Creates and builds images; updates, maintains, and secures enterprise endpoints; and develops non-standard workstation images for standalone machines. + Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI). + Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image. + Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues. + Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues. + Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support. + Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices. + Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns. + Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering. + Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions. + Provides support for training for new technology deployment. + Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable. **Qualifications** It is required that the Desktop Engineer (SCCM) have the following qualifications: + BA/BS in IT, Cybersecurity, Data Science, Information Systems, or Computer Science. + Two (2) or more years of related experience. An additional four (4) years of relevant experience may be considered in lieu of a degree. + Active Top-Secret clearance (with SCI eligibility). + IAT-II Certification (i.e., CCNA Security, CySA+, Security + CE, and/or CND). REQNUMBER: 2511665 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
    $92k-124k yearly est. 36d ago

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