Information Technology Manager jobs at SAIC

Schedule: M-F, 8am - 5pm, some flexibility may be required Interview Process: First Round Phone Screen, Second Round Onsite Interview Six month anticipated assignment. Possibility of extension based on demand. Role Overview The Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to) • Active Directory Administration • Limited support for corporate mobile devices • Familiarity with cloud applications (Office365, etc.) • Troubleshooting Cisco VPN connectivity • Familiarity supporting Citrix connectivity • Remote connection/utilization • Asset management skills • Edge, Google Chrome, various browser(s) support • Installation/configuration of various Adobe products • Installation/configuration of Check Point endpoint client software • Printer/driver troubleshooting & installation • ServiceNow utilization • Deployment/configuration of standard IP telephony • Hardware ordering/deployment Additional Responsibilities • Documentation (records) management • Knowledge base utilization • Project interaction • Customer scheduling/follow-ups • End user equipment moves (disconnect/reconnect) • Multi-team interaction and/or technical roundtable participation • Standard device imaging via USB/PXE server(s) • Smart-Hands tasks/functions outside of standard operational work Required Skills/Experience: ** • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience** • Excellent problem-solving and communication skills • Proven experience in Windows OS deployment, especially Windows 11 • Basic knowledge of Command Prompt and PowerShell • Willingness to learn & grow Required Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+ Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

The Director of Information Technology (IT) is responsible for providing strategic and operational leadership across the All Flex Solutions locations, overseeing IT strategy, ERP/business systems, cybersecurity and regulatory compliance, team development, and enterprise infrastructure. This role ensures that technology systems, processes, and capabilities enable the company's long-term growth, operational excellence, and multi-site consistency. The Director of IT position offers a unique opportunity to shape the future of All Flex Solutions during a period of integration, modernization, and growth. As a strategic business partner, the IT Director will lead the development of a best-in-class, scalable IT infrastructure and ERP ecosystem while building and mentoring a strong, high-performing IT team. This leader will work alongside engaged executives across the organization and benefit from a committed owner in Granite Partners. The role provides a platform to influence enterprise strategy, enhance operational capability, strengthen cybersecurity and compliance posture, and implement technology initiatives that will position All Flex Solutions for the next generation of manufacturing excellence. The Position The Director of IT provides the vision and leads in the design, development, and implementation of information technology initiatives that create customer and business value. This is an opportunity to be instrumental in a multi-year digital strategy and transformation that is underway across All Flex Solutions. The individual in this role will collaborate with leaders throughout the Granite community as a member of the Technology Affinity and the NetSuite Leadership Group. Key responsibilities include: IT Strategy Provide strategic leadership of the IT function across All Flex Solutions sites, ensuring consistent processes, practices, and cybersecurity procedures companywide. Build and evolve the IT organizational structure, capabilities, and strategic roadmap to support current operations and future growth. Lead the development and execution of technology initiatives that enhance competitiveness, operational efficiency, and profitability. Communicate the IT vision, roadmap, project priorities, service commitments, and performance metrics to executive leadership, the IT team, and broader employee groups. Develop and manage IT budgets, ensuring appropriate funding for the project pipeline, infrastructure needs, and strategic initiatives. Establish strong vendor, licensing, and consulting partnerships that maximize value, reliability, and scalability of IT investments. Optimize the return on IT investments by selecting cost-justified solutions based on performance, reliability, supportability, upgrade paths, and industry trends. Implement a right-sized governance model that prioritizes technology initiatives, allocates resources effectively, and ensures alignment between IT and business objectives. Engage monthly with technology leaders of the Granite Companies in high impact Technology Affinity meetings to share blueprints, practices, resources, training, progress, plans, and support. ERP & Business Systems Drive optimization of NetSuite and integrated systems by translating operational requirements into scalable, sustainable technology solutions. Ensure high availability, reliability, and performance of core application systems that support production, supply chain, sales, and other critical business operations. Partner with cross-functional teams to identify opportunities for process automation, workflow improvements, system enhancements, and application integrations. Deliver actionable analytics, dashboards, and reporting tools to empower data-driven decision-making across the company. Oversee user support and training programs that increase system adoption, maximize ROI, and reduce manual workarounds. Leadership Development & Team Planning Lead, mentor, and develop the IT team-promoting high performance, technical growth, and a strong customer-service mindset. Build a pipeline of IT talent through active sourcing, coaching, and succession planning. Serve as a trusted business partner, fostering collaboration between IT and all departments to ensure aligned priorities and effective execution. Regularly assess staffing needs and organizational capabilities; guide build-vs-buy decisions related to outsourcing, contractors, and in-house expertise. Establish a culture of accountability, continuous improvement, and clear communication within the IT organization. IT Infrastructure & Operations Set and execute the strategic direction for the company's IT infrastructure, ensuring systems can support current operations while enabling scalability and future growth. Ensure that infrastructure architecture-including network, cloud, telecommunications, cybersecurity controls, and production systems-reflects best practices and delivers high reliability and performance. Develop and enforce IT policies, standards, and procedures to ensure consistent service delivery, security compliance, and operational efficiency. Oversee the selection, implementation, and ongoing management of all enterprise technology platforms, including NetSuite, manufacturing systems, networks, and end-user hardware. Establish and monitor KPIs to measure IT performance in areas such as system uptime, service desk responsiveness, project delivery, cybersecurity posture, cost efficiency, and user satisfaction. Lead the continuous improvement of IT operational processes, ensuring robust support for production environments and minimizing downtime risk. Cybersecurity, CMMC & ITAR Compliance Own the company's cybersecurity strategy, ensuring protection of systems, data, intellectual property, and manufacturing operations. Lead and maintain compliance with CMMC (Cybersecurity Maturity Model Certification) requirements-defining controls, implementing required processes and documentation, and preparing the organization for assessments and ongoing audits. Ensure all technology systems, data handling processes, and third-party relationships comply with ITAR (International Traffic in Arms Regulations), including access controls, data residency, user screening, and secure storage of controlled technical information. Oversee vulnerability management, incident response planning, access management, and security awareness training across the organization. Ensure all systems and infrastructure follow industry-standard security frameworks and align with regulatory requirements. Partner with executive leadership to assess risk, develop mitigation plans, and ensure cybersecurity is integrated into technology decisions and system designs. Evaluate and manage third-party vendors, MSPs, and software partners to ensure they meet security and CMMC standards. Monitor and report on the company's cybersecurity posture, ensuring continuous improvement and timely remediation of identified risks. Candidate Profile This key leadership position requires seven or more years of information technology experience in a manufacturing environment with an understanding of ERP systems. The successful candidate will likely be technically oriented and inclined to maximize his/her contribution to the company. An undergraduate degree is required; an advanced degree is desired. The ideal candidate is a hands-on, proactive leader with the confidence and assertiveness to drive results. They thrive in a fast-paced, evolving environment and can manage multiple priorities with composure and focus. Strong organization, clear action orientation, and the ability to influence others are essential. Precision, attention to detail, and the capacity to work independently are critical to success in this role. This individual must have the ability to create consultative business partnerships and serve as a key advisor to the senior leadership team. Experience establishing and implementing information technology best practices and raising the overall level of sophistication of the function is required. Department of Defense (DoD) Cybersecurity Maturity Model Certification (CMMC) experience and/or awareness preferred. Need to be a U.S. person, as defined by law, due to ITAR compliance requirements. Locations All Flex Solutions is headquartered in Northfield, Minnesota, and has four Minnesota manufacturing facilities: one in Northfield and three in Bloomington. The IT Director will be based in Bloomington. Working arrangements will include a mix of being onsite in both Bloomington and Northfield. Compensation & Benefits We offer a competitive base salary in the $150,000 to $180,000 range, based on experience and qualifications, along with an annual bonus and the opportunity to participate in long-term incentives, including a stock appreciation rights (SARs) program. Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

IT Operations Specialist (Onsite - Las Vegas, NV) Contract | 6-12 months | $49-54/hr A leading innovator in autonomous mobility is seeking a highly driven IT Operations Specialist to support and enhance the technical workflows behind live operational environments. In this role, you will document, analyze, and improve complex technical processes across systems, networking, and operations-directly contributing to the reliability and efficiency of real-time operations. This position is 100% onsite in the Spring Valley area of Southwest Las Vegas, NV. Schedule Initial: Monday-Friday, 10:00 AM-6:30 PM May transition to one of the following based on business needs: Monday-Friday, 10:00 AM-6:30 PM Wednesday-Sunday, 5:30 PM-2:00 AM Sunday-Thursday, 10:00 AM-6:30 PM Tuesday-Saturday, 10:00 AM-6:30 PM What You'll Do Shadow and document live operational workflows, systems, and dependencies. Analyze technical processes to identify inefficiencies and improvement opportunities. Collaborate with cross-functional teams (Operations, DevOps, Infrastructure, Engineering) to streamline workflows. Produce clear and actionable documentation of processes, observations, and recommendations. Present findings to both technical and non-technical stakeholders. Ideal Candidate 5+ years of experience in an operations center, NOC/SOC, or real-time technical support environment. Familiarity with network monitoring tools, cloud diagnostics, or infrastructure automation. Experience partnering with DevOps or Infrastructure teams in production environments. Strong analytical, documentation, and communication skills. Able to work effectively in a secure, on-site operational setting. Technical Skills (Experience in at least two required): Real-time technical operations Advanced TCP/IP networking Cellular networks AWS cloud computing Kubernetes Windows workstation support Daily Responsibilities Observe and document day-to-day operational workflows and system interactions. Capture process dependencies, bottlenecks, and operational pain points. Gather data from cross-functional teams to build accurate workflow maps. Help develop process improvements and technical documentation. Provide technical insights aligned with operational priorities. Communicate recommendations clearly to mixed-audience stakeholders.

IT Systems & Operations Administrator Imagine working in a place where your manager truly believes in your personal and professional development. It's not imaginary. It's image One. It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment. We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions. We strive for life balance, not work-life balance. We genuinely want you to be happy. We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!” No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program. We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you! Who We Are ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that? What will your Responsibilities be? Maintain regular and routine attendance, either onsite or remotely as scheduled. Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet. Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office. Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management. Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms. Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed. Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades. Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.). Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements. Provide emergency after-hours support when required. Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service. Prepare and deliver ad hoc and routine IT reports for leadership and operational review. What do you need to have? 3-5 years of IT support, systems administration, or related technical role Experience with IT service management, infrastructure monitoring, and ticketing systems Preferred: CompTIA A+, Network+, Security + Microsoft or Cisco Certification SQL Certification Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems Management/Knowledge of Huntress MDR Software, VMware Power PDF and general management/oversight of 3rd party software Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure Excellent communication skills, both written and verbal Perks of this position Amazing workplace culture Medical, Prescription Drug, Dental and Vision Benefits Health Savings Account benefits Flexible Spending Account benefits Company paid Life Insurance Matching 401K savings instrument Paid Time Off Program Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off

Local Applicants ONLY No 3rd Parties/Sub Vendors Job Type: Contract to Hire Work Authorization: U.S. Citizen The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm -7am). Responsibilities: Operations team provides 24X7X365 on-site support Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified Perform equipment/network/fiber/copper installs and decommissions Handle production changes and system turnovers Third shift (11pm - 7am) Tuesday - Saturday Experience Required: IT Service Desk or Operations support - 3+ years Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 3+ years Installation and decommissioning of equipment/network/routers/servers - 1+ years Documentation experience - able to provide detailed write up of problem and resolution - 3+ years

Key Responsibilities and Outcomes: •System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). •Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. •ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. •Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). •Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. •User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. •Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. •Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. •Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: •Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. •Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. •Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. •Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. •Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: •Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). •Proven success in maintaining >99.9% system uptime across production environments. •Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. •Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. •Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications: •Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. •Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) •Experience: 3-5 years of experience as a systems administrator or IT infrastructure Experience supporting ERP systems is a strong asset. •Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

About Us The Nu-Age Group, a nationally recognized Managed Services Provider with 28+ years of excellence, is seeking a highly skilled Service Desk Manager to lead our Service Desk operations. This role is responsible for delivering world-class support, driving best-in-class service delivery practices, maintaining accountability across the team, and ensuring our clients experience exceptional responsiveness, communication, and technical resolution. The ideal candidate brings strong leadership, deep MSP operational knowledge, and expert-level understanding of ConnectWise, RMM technologies, and metrics-driven management Role The Service Desk Manager will oversee the daily operations of Nu-Age's Service Desk team, ensuring timely, high-quality technical support for clients across multiple industries. This role is responsible for managing Service Level Agreements (SLAs), optimizing incident response, mentoring technicians, and continuously improving service delivery through process refinement and data-driven performance insights. The ideal candidate is based in the Tri-State area (NY, NJ, CT), a hands-on leader with strong communication skills, a passion for customer satisfaction, and is experienced in a Managed Services Provider (MSP) environment. This role will serve as the client facing and the primary point of contact when clients are seeking assistance and will act as a liaison between client and Nu-Age. The position requires strong technical troubleshooting abilities, excellent communication, organization, interpersonal skills, and a proactive, service-oriented approach to supporting daily IT needs. The role is a full-time, six-month contract. The position has for career growth for the candidate who delivers success in the role. Responsibilities Leadership & Team Management Lead, mentor, and develop Level 1-3 technicians and dispatchers to uphold Nu-Age's customer service and technical excellence standards. Foster a culture of continuous improvement, accountability, and proactive problem-solving. Provide coaching, performance evaluations, and professional development plans. Oversee scheduling, workload distribution, and escalation processes. Service Desk Operations Own daily Service Desk operations ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Oversee ticket flow, dispatch, prioritization, and escalation using MSP best practices. Ensure adherence to HDI (Help Desk Institute) standards and ITIL-aligned processes. Participate in client meetings as a service delivery leader and subject-matter expert. ConnectWise & MSP Tooling Expertise Manage and optimize ConnectWise Manage and ConnectWise Automate (RMM) environments. Maintain and enhance monitoring, alerting, patching, scripting, and automation standards. Ensure documentation accuracy within ConnectWise, IT Glue, and operational platforms. Develop and maintain BrightGauge dashboards and metric visualizations. Metrics & Performance Management Build and track KPIs including SLA compliance, CSAT, First Response, MTTR, backlog, and ticket hygiene. Conduct weekly, monthly, and quarterly performance reviews using analytics-driven insights. Identify trends, recurring issues, and opportunities for automation and process improvement. Client Experience & Communication Serve as an escalation point for clients with a calm, clear, and professional communication style. Ensure consistent, timely, and high-quality client updates on requests and incidents. Collaborate with vCISO, Professional Services, and Account Management teams to support client success. Technical Expertise Required: · Strong proficiency with ConnectWise Manage, ConnectWise Automate (RMM), and industry-standard MSP tools. · Strong knowledge of Microsoft technologies: o Windows Server o Active Directory / Azure AD o M365 administration o Endpoint management · Solid understanding of MSP-based ticketing, monitoring, automation, and escalation workflows. · Experience with BrightGauge reporting and dashboard creation. · Understanding of networking fundamentals, system monitoring, patch management, and endpoint security tools. · VMware administration experience · Cisco networking experience (switches, firewalls, Meraki preferred) · ITIL or HDI certification (or equivalent) · Experience working in a fast-paced MSP environment Qualifications: • 5+ years of Service Desk or IT operations experience within an MSP environment. • 2+ years of leadership or supervisory experience. • Proven track record of operational excellence and team performance improvement. • Strong written and verbal communication skills with a customer-focused mindset. • Ability to manage multiple priorities and perform effectively under pressure. Compensation and Benefits • 1099 Consultant - Full Time On-Site • Hourly Rate-$35.00 paid bi-weekly • Candidate will be on a probationary period of approximately six (6) months • Monday through Friday • Candidate will not be entitled to any other company benefits IE-health insurance, 401k, etc. Our Vision Partnership - We believe in the power of long-lasting partnerships, providing our clients with high-quality service and sustainable solutions which help them achieve their objectives. Accountability -We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client's high expectations. Integrity - A commitment to honesty, fairness, and trust worthiness. Empowerment - A team that carries out the values and vision of NAG with the authority to be decisive. Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges. Transparent Communication - A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect. Teamwork - Strive for a sense of comradery while working together to achieve common goals of the team, clients, and NAG. The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Salary Range: $90k to $115k We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions. Key Responsibilities and Outcomes: System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). Proven success in maintaining >99.9% system uptime across production environments. Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications for the Role Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) Experience: 3-5 years of experience as a systems administrator or IT infrastructure engineer. Experience supporting ERP systems is a strong asset. Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

Company: Applied Systems Associates Status: Full time position, available immediately Job Category: Computer Services Job Title: IT Technician About aSa: aSa is an established company celebrating over 55 years as a software provider. North America's leading supplier of software for the reinforcing steel industry, aSa also provides custom-programming, training, and support for software by Microsoft (Business Central), and Bentley Systems (CAD software) Our office is located just 13 miles east of Pittsburgh. aSa offers a casual, friendly working atmosphere, as well as a competitive salary with profit sharing, paid vacation, and excellent benefits. Mentoring is available to help with internal advancement. We are an equal opportunity employer. Visit our website at ******* HQ.com IT Technician We are seeking an enthusiastic and professional individual to set up, ship/install, maintain and support IT related hardware and software for our customers and in house. Experience with hardware/software installing and troubleshooting Microsoft networking experience and a strong technical knowledge of Windows 7 through Windows 11 and Windows 2008R2 Server through 2025 Server operating systems, Core Microsoft Office Suite required Experience with Microsoft SQL Server, Microsoft 365 Suite, security software, Acronis Cloud backup software is a plus Position requires excellent communication, multitasking, and organizational skills with an eagerness to learn Strong interpersonal skills to interact with all levels of management and customers Ability to manage multiple tasks in a fast-paced environment Ability to lift and move computer equipment and packages as needed An IT technical school diploma or IT degree, 0-1 years of relevant work experience, and Microsoft certifications are preferred Proficiency in Spanish and/or Portuguese is a plus Forklift certification or experience a plus Key Responsibilities Pre-delivery setup and configuration of hardware/software First-level help desk support for customers and internal staff In-house PC maintenance and yearly upgrades Shipping, receiving, and inventory management Assist with customer implementations and trade show setups Contact Information: Send your resume and cover letter to ITSEMP@asa HQ.com with ‘IT Technician Application' in the subject line.

Shift: 8 am Duration: 6 months (contract to hire) Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required). Position will convert to full-time Must be able to manage time effectively. Initial training will be provided for a few weeks, after which will need to work independently. Interviews will be conducted virtually (Eastern Time). Must have good technical experience (3 - 5years experience required) The Role: This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery. Essential Functions: · Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects. · Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. · Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune). · Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. · User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. · Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary. · Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups. · Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. · End-User Assistance: Provide IT services for end users, including visitors within the assigned region. · Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. · Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team. · Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams. · Asset Management: Participate in network asset management as per documented processes. · Team Support: Assist application development teams as needed throughout project lifecycles. · Additional Duties: Perform other duties and special projects as assigned by the team lead. Minimum Qualifications: · Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. · Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. · Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience. · Data Privacy: Knowledge of applicable data privacy practices and laws. · Team Collaboration: Experience working within a team-oriented, collaborative environment. · Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary. · Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery. · Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work. · Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries. · Communication: Ensures written and oral communications are clear and appropriate for the audience. · Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation. · Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively. · Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances. Physical Demands: · Mobility: Regularly required to sit or stand, reach, bend, and move about the facility. · Lifting: Must occasionally lift/transport up to 50 pounds (PCs) · Vision: Vision abilities required by this job include close vision. Work Environment: · Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. · Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

Role Title: Senior Director of IT Operations Employment Type: Full-Time, Direct Hire About the Role: We are looking for a strategic and visionary Senior Director of IT Operations to lead our client's Infrastructure and Cloud strategy across North America. This role is responsible for ensuring the performance, scalability, security, and cost-efficiency of our IT infrastructure while driving innovation through automation, modern cloud operations, and a product-centric mindset. You will oversee a broad portfolio including data centers, public cloud platforms (Azure, AWS, GCP), enterprise networks, backup and disaster recovery, Microsoft 365, Entra ID, and ITSM tools. A key focus will be transforming our client's operating model from reactive support to proactive, self-service enablement and intelligent automation. Key Responsibilities: Leadership & Strategy Develop and execute a North American IT infrastructure and cloud roadmap aligned with business and security objectives Build and lead a high-performing team while formalizing a unified operating model across divisions Cloud & Infrastructure Operations Manage hybrid infrastructure environments (on-premise and cloud) with emphasis on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC) Modern Workplace & Support Oversee Microsoft 365 and digital workplace tools to enhance employee experience Lead Help Desk transformation through tiered support, self-service portals, and AI-driven automation Automation & Service Enablement Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response times Network & Platform Services Manage enterprise network, endpoint management, and core IT platforms including Active Directory, Intune, DNS, and backup systems Vendor & Financial Management Lead vendor performance management, contract negotiations, and operational budgeting with a focus on innovation and cost control Governance & Reporting Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards Qualifications: 12+ years of experience in IT operations, including 5+ years in a leadership role Proven expertise in hybrid and cloud environments, Infrastructure as Code (IaC), DevOps, and automation Strong knowledge of Microsoft 365, observability platforms, and modern endpoint management Demonstrated success in infrastructure modernization, cost optimization, and managing multi-division environments Excellent communication, leadership, and cross-functional collaboration skills Bachelor's degree in Information Technology or related field; MBA or advanced degree preferred

Applicants MUST currently be local to the Greater Pittburgh Area No 3rd Parties/Sub Vendors Job Type: Full-time Hire Work Authorization: U.S.Citizen Overview: A.C. Coy is currently seeking candidates for a Director of IT Infrastructure role. Our ideal candidate is a hands-on technical leader with 15+ years of IT Infrastructure experience and strong knowledge of networks, systems, security, and Cloud. Responsibilities: Provide hands-on technical leadership to the IT Infrastructure team Manage and mentor a small management team Keep the Infrastructure team aligned and working toward optimum levels of uptime and availability Take a lead role in implementing and maintaining the organization's application systems and/or IT infrastructure Continue ongoing utilization of Azure Cloud whenever possible Provide technical expertise on Microsoft 365 - Office, Sharepoint, and Teams Work closely with developers and engineers to develop road maps for applications, align development plans, and ensure effective integration among information systems and the IT infrastructure Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements Required: Bachelor's degree or higher in Information Systems or a related discipline Must have current hands-on experience 10+ years of IT Infrastructure experience and strong background with Network Engineering, Server Management, User Support, Cloud technology, and IT Security 5+ years in a leadership role; Need a strong ability to lead both projects and people, with willingness to mentor/train Strong expertise with Microsoft 365 and utilization of Office 365, Sharepoint, and Teams to support business operations Any experience with SD-WAN (software defined wide area network) technology Preferred: Experience with Fortinet firewall technology Strong experience MS Azure CCNA certification Technical certifications for relevant technologies (Microsoft, Cisco, VMware, RedHat, NetApp, etc.)

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to): Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Office365, etc.) Troubleshooting Cisco VPN connectivity Familiarity supporting Citrix connectivity Remote connection/utilization Asset management skills Edge, Google Chrome, various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Printer/driver troubleshooting & installation ServiceNow utilization Deployment/configuration of standard IP telephony Hardware ordering/deployment. Additional Responsibilities: Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work. Required Education, Skills and Experience: Associate's degree (preferred), HS Diploma or GED Minimum Required. 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience. Excellent problem-solving and communication skills Proven experience in Windows OS deployment, especially Windows 11 Basic knowledge of Command Prompt and PowerShell Willingness to learn & grow. Preferred Certifications: CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+ Performance Expectations: Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes: The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

We have an opening for a "Information Systems Administrative Coordinator" position @ Indianapolis, IN,USA. Requirement Details: Job Title: Information Systems Administrative Coordinator Duration : Long Term Skills : ERP, BIM Job Description : This position plays a vital role in InPwr's Information Systems (IS) function. While IT focuses on hardware, networks, and technical support, IS maintains responsibility for managing software platforms, licensing, and system integrations that enable the business to operate effectively.In this role, you will centralize software and license management, act as a key liaison between the business and IT, coordinate triage and incident management with 3rd party vendors, and oversee support and maintenance processes. Your efforts will help reduce project inefficiencies, establish consistent practices across departments, and ensure seamless collaboration with IT, subject matter experts, and other stakeholders. Position Qualifications: Software & License Management - Strong knowledge of software asset management (SAM), license tracking, compliance, and renewals. Systems Administration - Experience managing user roles, permissions, and platform access across multiple applications. Business Systems Knowledge - Familiarity with construction/engineering software platforms (e.g., Build, Revit, Primavera, Bluebeam, Spectrum, Accubid, etc.). Integration Awareness - Understanding of how enterprise applications connect and share data (e.g., ERP, BIM, project management systems). Process Improvement - Ability to identify inefficiencies and streamline workflows through automation or standardized practices. Collaboration & Communication - Strong ability to act as a liaison between business units, IT, and SMEs; clear communicator with both technical and non-technical audiences. Project Coordination - Skilled in setting up, maintaining, and documenting systems for new and ongoing projects. Training & Onboarding Support - Experience working with learning teams to configure onboarding packages and support adoption of tools. Problem-Solving - Analytical mindset to troubleshoot software-related issues and improve processes. Attention to Detail - Highly organized in maintaining inventories, lists, and compliance documentation. Essential Functions: Organize and maintain an updated inventory of InPwr's application portfolio Oversee the procurement, tracking, renewal, and compliance of software licenses in coordination with authorized approvers Administer user roles and permissions across all platforms to ensure proper access control Coordinate project setup, triage, and support controls within applicable software tools Develop a deep understanding of platform integrations to support system efficiency - without direct project-level execution Partner with the Automation team to optimize and streamline workflows Collaborate with InPwr's IT team on software installations and technical deployments Assist Learning & Engagement (L&E) to configure program packages and documentation for onboarding initiatives Engage with business unit subject matter experts (SMEs) across platforms to align best practices and maintain systematic protocols. If you are interested in the opportunity listed below, please forward your updated resume along with your current contact information, or perhaps you can recommend someone who would be interested in this position.

RESPONSIBILITIES: The IT Systems Programmer is responsible for designing, developing, maintaining, and improving software solutions to meet specific needs for the company, it's employees and clients. Will maintain Core code repositories and versioning for SDLC and Compliance policies. ESSENTIAL FUNCTIONS: 1. CORE FINANCIAL SYSTEM ANALYSIS AND DESIGN: Contributes to system design, planning, and analysis of all core processing. Assesses new functionality of existing software applications on Core and identifies areas for improvement or enhancement. Recommending, designing, authoring, and testing new and/or existing programs within industry-standard programming practices and procedures. Manages and maintains core environment scripts/programs developed in-house or otherwise acquired from another FI for use. Responsible for appropriately maintaining flow charts and systems operations diagrams. Creating Batch and UI scripts on the Core System. Core System analysis and program technical support point of contact. Monitoring program/script performance on Core. 2. CORE FINANCIAL SYSTEM DEVELOPMENT: Develop and test new Core Batch and UI Scripts based on business requirements. Modify and maintain existing programs to improve the efficiency of execution, performance functions, and accuracy of results. Debug programs and correct logic and/or syntax errors to ensure smooth operations. Developing and/or modifying Batch and UI scripts on Core to meet business reporting needs. Enhancing or augmenting the use of Core interfaces for websites and applications. Develop and/or modify Reports on Core to meet business requirements. Leveraging the KeyBridge API for Core enhancement and efficiency Responsibilities: Creates and scripts for Core daily processing workflows. Assists with the execution of daily jobs and processing, including the establishment of processing schedules. Assists with automation workflows consistent with operational business rules. Creates reports on Core to satisfy business and/or regulatory needs. Troubleshoots errant reports and inaccurate reporting. Repairs or restructures data within the Core database to improve operational efficiencies in processing and reporting. 3. TESTING AND QA: Conducts thorough testing to ensure applications function correctly and meet requirements. Perform code review for quality control in both in-house and acquired custom code. Designing, running, and monitoring application performance tests and delivering efficient code. Maintains SDLC and adheres to coding standards where applicable. Maintains the SDLC and Code deployment workflow to ensure adherence with Change Management. Maintains QA best practices and adheres to SDLC Policies for code creation, testing, and deployment. REQUIREMENTS: 4+ years' in a systems programming or development role. Proficiency with programming languages such as Bash, Java, JavaScript, and SQL. Java and SQL experience is 100% required. Familiarity with Powershell is a plus.

For more details, please connect with Afra Aleem at ************ Ext 112 or email her at ******************* Job Title: Network Administrator Duration: 30 Months Contract Interview Type: Webcam Department: Department of Financial Services ***Fortinet NSE Certification copy required for submission** Required Skills: 84 months of Administration & Engineering experience with Enterprise firewalls 84 months of experience with Implementing security solutions covering Threat Prevention, URL Filtering, and SSL Decryption 84 months of experience with firewall management systems 84 months of experience with Intrusion protection and prevention systems 84 months of experience with configuring routes and encrypted tunnels between remote locations 84 months of experience with developing and deploying BGP routing solutions. 84 months of experience with high availability network technologies and configurations 84 months of experience with written communications skills. Including creating network diagrams, documenting changes and composing orders of operations for tasks. 84 months of experience implementing and integrating network solutions based on Cisco LAN/WAN. 84 months of experience configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPN). 84 months of hands-on network experience and understanding of: Local Area Networks, Wide Area Networks, TCP/IP, switching and routing protocols. 84 months of experience mentoring staff V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************

Job Title: Network Administrator Type: Long-Term Contract Knowledge of: Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models. Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP). Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities. F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management. Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP. Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies. Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization. Distributed computing and hybrid cloud environments, and their impact on secure network design and performance. Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration. Skill in: Leading the design, deployment, and optimization of secure, scalable network and security infrastructure across data center, cloud, and remote environments. Architecting integrated solutions using Cisco, Palo Alto, F5, and Aviatrix technologies to meet business and compliance requirements. Conducting security assessments, risk analysis, and remediation planning for complex network environments. Collaborating with cross-functional teams and clients to translate business needs into secure, high-performing technical solutions. Troubleshooting complex, multi-layered network and security issues and performing root cause analysis. Automating network and security configurations using scripting and infrastructure-as-code tools (e.g., Ansible, Terraform, Python). Managing vendor relationships and guiding procurement decisions based on technical and strategic requirements. Applying structured change management processes to ensure secure and compliant infrastructure evolution. Testing and validating hardware/software for new deployments, upgrades, and security compliance. Developing and maintaining detailed documentation, architecture diagrams, and operational runbooks.

The IT Help Desk Support professional provides day-to-day technical support to end users across the organization. This position is responsible for troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts in Microsoft 365 and Active Directory. The role requires strong customer service skills, attention to detail, and the ability to handle multiple requests efficiently in a fast-paced environment. Responsibilities: Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system. Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals. Provide support for Windows and mac OS operating systems, Microsoft 365 applications, Teams, and SharePoint. Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords. Manage Active Directory accounts, security groups, and access permissions. Set up and configure new user workstations, software, and peripheral equipment. Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations. Maintain accurate documentation of issues and resolutions in the IT ticketing system. Escalate complex or recurring issues to higher-level technical staff as needed. Perform regular system maintenance, updates, and security checks. Support onboarding and offboarding activities, ensuring proper IT access and asset management. Follow established IT policies and procedures to ensure system security and compliance. Contribute to internal knowledge base articles and end-user training materials. Qualifications: 1 to 4 years of experience in IT support, service desk, or related technical role. Working knowledge of Microsoft 365 administration and account management. Familiarity with Active Directory, Exchange Online, and Teams. Experience supporting Windows operating systems and Microsoft Office applications. Understanding of basic networking concepts such as DNS, DHCP, and VPN. Strong communication and problem-solving skills with a focus on customer service. Ability to prioritize and manage multiple requests in a busy environment.