Senior associate jobs in Lower Merion, PA - 662 jobs

Are you an independent and collaborative thinker with experience in designing, developing, and implementing engaging and effective learning experiences and videos for diverse audiences? Then this is the role for you! As a Senior Digital Learning Video Associate, you will have a pivotal role in designing, developing, and implementing engaging and effective learning experiences for diverse audiences. You'll lead end-to-end video production-storyboarding, scripting, shooting, editing, and post-production-to create high-impact multimedia content that brings learning objectives to life. Serving as the liaison with Subject Matter Experts (SMEs), you'll capture expert insights on camera and translate them into compelling visual narratives. You will explore innovative methods to improve learning retention, leveraging your instructional design, eLearning development, and video production skills. Adhering to established procedures and design standards, you'll craft solutions that resonate with the modern learner. Additionally, you will design and develop dynamic, responsive digital learning solutions using cutting-edge web technologies-ensuring optimal performance, speed, scalability, and seamless integration of rich video assets. Job Responsibilities Produce high-quality digital platforms, videos, and graphics by leveraging extensive experience with industry-standard applications such as Articulate Storyline, Vyond, Figma, Synthesia, and Adobe Creative Cloud, including Premiere Pro, After Effects, Audition, Animate, Illustrator, and Photoshop. Apply design thinking, digital design, and agile development processes to recommend improvements to existing workflows. Actively contributes and collaborates within a team, iterating on solutions, demonstrating flexibility and adaptability, and exploring new tools and approaches to deliver solutions efficiently and at scale. Manage all aspects of learning development projects using agile methodologies, from needs analysis to implementation. Stay informed about emerging technologies and trends to bring fresh ideas to digital platform projects. Ensure quality control (QC) checks are conducted for all digital solutions, and that all training materials are thoroughly reviewed and approved by necessary stakeholders, adhering to established procedures and standards for design and accessibility. Engage with project sponsors, management, business stakeholders, and Subject Matter Experts (SMEs) to understand needs, provide recommendations, and develop learning products focused on enhancing employee experience and performance. Hold all project stakeholders accountable for content delivery, review, and approval deadlines, escalating issues as needed. Required qualifications, capabilities and skills 5+ years of proven expertise in Articulate Storyline, specializing in the development of interactive e-learning modules that enhance learner engagement and retention through innovative design and collaboration with subject matter experts, complemented by experience in training Proficiency in digital multimedia tools including Adobe Premiere Pro, Adobe After Effects, Vyond, Figma, Synthesia, Adobe Captivate, and Camtasia Proficiency in the design, production, and editing of video-based learning while applying instructional design principles to engage learners and meet instructional objectives Demonstrated ability to swiftly learn and adapt to new tools and processes, with expertise in content development and effective management of multiple projects in a fast-paced, deadline-driven, and agile development environment Demonstrated ability to work both independently and collaboratively towards achieving desired outcomes, with strong skills in engaging in a proactive feedback process Strong time and project management skills, demonstrated by timely task completion and high-quality deliverables Experienced in and assist with the ongoing updates and improvements of the CMS, ensuring all content is optimized for performance and user engagement Your resume must include a comprehensive portfolio that showcases your instructional design, video production, and development skills, featuring an original high-quality video and a Storyline deliverable. Preferred qualifications, capabilities and skills Bachelor's degree in instructional design, computer science, digital learning design technology, multimedia technology, or a related field is preferred, or equivalent extensive work experience Proficiency in multiple design and development tools/programs gamification, audio/video studio production and editing, generative content using artificial intelligence, 3D modeling, and Microsoft Office tools

JobID: 210701959 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $118,750.00-$170,000.00 Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Quant Modeling Associate Senior within the Risk Management and Compliance organization, you will play a critical role in maintaining JPMorganChase's strength and resilience. You help the firm grow its business in a responsible way by anticipating new and emerging risks and applying expert judgement to solve real-world challenges that impact our company, customers and communities. As a culture carrier in Risk Management and Compliance, you will need to encourage innovative thinking, challenge the status quo, and always strive to be best-in-class. You will be responsible for performing statistical modeling and analyses supporting the firm's fair lending program. Additionally, you will also participate in research projects to support and enhance the bank's fair lending compliance program. JPMorganChase is committed to providing fair and nondiscriminatory access to credit for both individuals and communities. This commitment is central to our mission of delivering quality financial services to all customers in accordance with applicable laws. The Office of Fair Lending (OFL) oversees firm's compliance with fair lending laws through a robust Fair Lending function. Job Responsibilities * Develop and apply statistical models and techniques to evaluate potential fair lending disparities across consumer and small business lending products (e.g., credit card, business banking, mortgage). * Interpret and apply fair lending laws, regulations (e.g., ECOA, Fair Housing Act, Dodd-Frank Act), and related regulatory guidance (e.g., CFPB, OCC). * Review and assess business policies, practices, and procedures to inform analytic strategies; develop quantitative and statistical models, perform independent analysis to assess fair lending risks, and make recommendations for fair lending testing. * Prepare and maintain model documentation, evaluate model performance, and ensure compliance with Model Risk Governance and Review standards. * Prepare presentations and reports to communicate analytical results to technical and non-technical audiences; engage with stakeholders including OFL partner teams, LOBs, Legal, and Model Governance * Identify, request, and review relevant data to support ongoing and ad hoc fair lending analysis projects * Conduct research and development to enhance analytical methods, increase process efficiency, and keep the fair lending compliance program aligned with industry and regulatory standards. * Conduct peer review analytical projects and provide constructive feedback. * Perform other related duties as assigned. Required Qualifications, Capabilities, and Skills: * Graduate degree in a quantitative field (e.g., Statistics, Economics, Computer Science, Engineering). * Deep understanding of statistical concepts and methodologies, with the ability to apply them effectively. * 2+ years of experience in statistics, data science, economics or a related quantitative field. * Proficiency in Python, SAS, SQL, and general database skills; ability to write efficient code for statistical modeling, data manipulation, and automation of analytical workflows * Experience with BI, GIS, or automation tools (e.g., Tableau, ArcGIS, Alteryx); demonstrated ability to leverage these platforms to analyze complex datasets, generate actionable insights, and optimize analytical processes. * Experience developing, implementing, and evaluating statistical models (e.g., linear/logistic regression, machine learning models); demonstrated ability to select appropriate modeling techniques, validate model performance, and interpret results to support business decision-making. * Strong critical thinking and analytical skills, with the ability to manage multiple projects in a fast-paced environment while maintaining a focus on quality. * Excellent verbal and written communication skills, with the ability to clearly present complex and sensitive issues to both technical and non-technical audiences. * Willingness to learn, adapt to changes, and work collaboratively as a team player. To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

The Banking team is focused on delivering resilient and agile money movement services that enable easy to use and reliable digital payment experiences. As the Senior Product Associate within the Banking team, you must be a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction. You must have senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You must have experience with both controls and regulatory processes. Job Responsibilities Drive end to end operations and controls management of Banking Payments products and services Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.) Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement. Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement. Required qualifications, capabilities, and skills 5+ years product leadership experience A background in process design, operations management, audit and controls Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) Strong influencing and partnership / collaboration skills to drive cross-functional team Ability to productively work in a matrix management organization Positive, team-oriented attitude and inspiring leadership skills a must Preferred qualifications, capabilities, and skills Financial Services experience ideally in Payments

JobID: 210700906 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $104,500.00-$165,000.00 The CX Insights & Experience team integrates customer intelligence, journey performance, and solution delivery to drive measurable improvements across the Card & Connected Commerce businesses. We work across all P&L owners and functional partners to create a unified view of customer friction, competitive positioning, and experience health. We identify, quantify, and resolve customer pain points while guiding the organization toward a future-state CX vision based on competitive insights and data-driven strategy. As an Associate in Strategic Initiatives and Solutions, you will support the execution of customer experience (CX) strategies for the Card & Connected Commerce businesses. You will collaborate on cross-functional projects that address customer pain points, improve journey performance, and deliver innovative solutions aligned with our CX vision. Key Responsibilities * Support the integration of CX principles into strategy development, roadmap planning, and execution. * Apply a product owner mindset to help translate customer insights into actionable solutions. * Contribute to special projects that address business challenges and evolving customer needs. * Develop knowledge of the card business and financial services to inform decision-making. * Use analytics tools to gather and synthesize customer insights, including AI-driven tools and journey analytics. * Assist in monitoring and reporting on the effectiveness of CX initiatives, using data to refine strategies. * Collaborate with cross-functional teams to ensure efficient delivery of solutions. * Communicate findings and recommendations clearly to stakeholders. * Adapt to ambiguous environments and demonstrate a willingness to learn new areas. Qualifications * Bachelor's degree required. * Minimum 5 years of experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries. * Experience supporting cross-functional projects and working in collaborative environments. * Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics. * Strong problem-solving and organizational skills. * Excellent communication and stakeholder engagement abilities. * Ability to learn quickly and adapt to changing priorities. * Experience with journey mapping, customer intelligence, or solution delivery is a plus.

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Associate within the Risk Team, you will generate insightful analytics and provide recommendations concerning risk criteria development, implementation, operational controls, and performance monitoring. Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts. Job Responsibilities Develop and Implement end-to-end risk criteria for high risk account management decisions in Business Card Monitor risk criteria to identify emerging trends and make changes to risk criteria in response Collaborate with various stakeholders which includes Business GMs, Operations, Tech, Credit risk team, Legal, and Compliance in driving initiatives Provide support to senior leadership by delivering actionable insights and identifying opportunities for improvement within portfolios Required Qualifications, Capabilities and Skills Minimum 5 years Risk Management or other quantitative experience required MS degree or BS degree required Background in statistics, econometric, or other quantitative field required Advanced understanding of SAS, SAS Enterprise Miner, or other decision tree software Ability to query large amounts of data and transform the raw data into actionable management information Familiarity with risk analytic techniques Strong analytical and problem-solving abilities Strong written and oral communication skills Experience delivering recommendations to management Other quantitative experience preferred Preferred Qualifications, Capabilities and Skills Experience in credit cards or financial services or risk management is preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210700784 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $99,750.00-$150,000.00 As a Senior Product Associate in our Small Business team, you will be responsible for development and management of innovative, value-add benefits that enhance our customer's experience. As the voice of the Small Business customer, this person is responsible for end-to-end product management-from concept to launch. You will work closely with cross-functional teams, including engineering, design, customer service, marketing and sales, to ensure the successful delivery of new solutions that drive customer value and help achieve business growth. Job Responsibilities * Develop and execute product strategies that align with Small Business Card's vision and goals. * Conduct market research and analyze customer feedback to identify opportunities for enhancements and new offerings. * Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards. * Define new features, gather requirements and create user stories for back-end and front-end services. * Define and monitor performance, identify enhancements and create remediation plans. * Communicate product vision and updates to internal teams and external partners. * Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization. * Stay informed about industry trends and competitor activities to maintain a competitive edge. * Collaborate with cross-functional partners to ensure a strong risk and controls environment. Required qualifications, capabilities, and skills * Minimum 5 years of experience in financial services, digital, product management, or Agile software development. * Passion for understanding customer needs and building digital products. * Ability to think strategically and connect details to the bigger picture. * Proven success in collaborating and influencing decisions with multiple stakeholders. * Proven track record of managing risk and controls. Preferred qualifications, capabilities, and skills * Experience in the finance industry including card, digital wallets and/or e-commerce. * Strong knowledge of APIs, open banking, and engineering practices. * Master's degree in computer science, Business Management, or a related field.

Join our Card Product Configuration & Support team as a Senior Associate, where you'll leverage Generative AI (GenAI) to transform and automate processes within our Credit Card business. This role offers significant career growth and the opportunity to work on strategic, high-impact projects that drive efficiency and innovation. We are seeking a highly skilled Senior Associate to join our Card Product Configuration & Support team. This role is focused on developing and implementing Generative AI (GenAI) solutions-including Retrieval-Augmented Generation (RAG) and advanced model validation techniques-to enhance automation, decision-making processes, and reporting capabilities. You will work on strategic projects that drive transformation and efficiency across our Credit Card business, leveraging GenAI to deliver innovative solutions. Key Responsibilities Develop and implement GenAI solutions using Python to enhance automation and decision-making processes within the Card Product Configuration & Support team. Design, validate, and deploy Retrieval-Augmented Generation (RAG) solutions and knowledge base integrations, utilizing frameworks such as RAGAS for LLM model validation and performance monitoring. Work with state-of-the-art LLMs including GPT-4o, GPT-4.1, GPT-5, Claude (3.5, 3.7, 4), Llama, Mistral, Nova, BERT, and Transformer models. Collaborate with internal stakeholders to identify business needs and develop GenAI solutions that address client needs and drive transformation. Design and implement scalable and reliable data processing pipelines and deploy GenAI model inference services. Monitor and improve GenAI model performance through feedback, active learning, and advanced validation techniques (e.g., RAGAS). Integrate and work with AI Agents to automate workflows and enhance business processes. Collaborate with technology teams to deploy and scale GenAI models in production environments. Deliver written, visual, and oral presentations of GenAI findings to business and technical stakeholders. Stay updated on the latest advancements in GenAI, LLMs, and data science, and identify emerging techniques to drive ongoing enhancement. Ensure compliance with data privacy and security standards. Required Qualifications, Capabilities, and Skills Master's degree in a relevant quantitative field and 4+ years of data analytics experience. Advanced Python programming skills with experience writing production-quality code. Strong knowledge of language models, prompt engineering, model fine-tuning, domain adaptation, and RAG architectures. Experience with GenAI frameworks and tools, including RAGAS for LLM validation and knowledge base integration. Hands-on experience with deep learning frameworks such as TensorFlow and PyTorch. Familiarity with modern analytics tools (e.g., Tableau, Alteryx, UiPath, PowerApps) and data querying languages (e.g., SQL) is preferred. Exposure to a wide range of LLMs and GenAI models: GPT-4o, GPT-4.1, GPT-5, Claude (3.5, 3.7, 4), Llama, Mistral, Nova, BERT, Transformer models, and Anthropic models. Experience working with AI Agents and automation tools. Good understanding of data structures, algorithms, and statistics. Excellent communication skills and the ability to convey complex information to both technical and business audiences. Leadership and collaboration skills with a strong intellectual curiosity for solving business problems. Experience in the financial services industry is a plus.

JobID: 210693744 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $99,750.00-$150,000.00 The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver. As a Senior Product Associate in Connected Commerce on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs. Job responsibilities: * Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies. * Create simple, intuitive product experiences for complex data insights and workflows to help customers understand a proposed solution * Provide Tokenization domain knowledge to the agile development team and facilitating workshops * Work closely with the analytics team to track and curate actionable reports/metrics * Work with Product Owners and other stakeholders to convert the business needs, initiatives into user stories and process flows for the development team and other stakeholders * Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs * Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready Required qualifications, capabilities, and skills * 3+ years of experience in product management, financial services, and digital. * Passion for understanding customer needs and demonstrated ability to build digital products * Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution * Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology, and design * Strong understanding of product development using Agile / Scrum * Bachelor's degree or equivalent work experience Preferred qualifications, capabilities, and skills * Experience in online payments including wallets and digital payment journeys * Knowledge of Application Programming Interfaces and engineering practices

At JPMorgan, we are not merely seeking job applicants; we are in search of team members who are eager to effect change and make a significant impact! As a Quantitative Data & Analytics - Senior Associate within the Consumer and Community Banking Data & Analytics organization, you will be responsible for supporting advanced analytics projects across various operational functions, channels, and products. Your role will be crucial in enhancing customer experience by ensuring the provision of complete insights. Job Responsibilities: Support and lead partnerships with key stakeholders and product groups with strong understanding of business drivers, underlying data, and processes. Lead the development, reporting, and visualization of performance metrics and KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance. Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals. Provide management with self-service tools to explore and report on current trends of key metrics. Analyze interactions across a variety of channels to better understand customer journeys, friction points, and program performance. Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role. Support our team's current production reporting environment, including answering questions from stakeholders, troubleshooting issues, and enhancing these processes. Ensure compliance with established controls and regulatory requirements in all analytics activities. Contribute to innovation and creativity within the team by actively proposing new ideas and approaches to improve processes and support effective solutions. Opportunities to mentor junior analysts and continuously explore new areas within the larger team. Required Qualifications, Skills and Capabilities: 5+ years of related experience. Bachelor's degree in a quantitative or related field required. Proficiency in SQL, Python, Alteryx, and Tableau. Excellent strategic thinking and problem-solving abilities. Strong project management skills with the ability to manage multiple projects simultaneously. Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology. Familiarity with data mining, statistical modeling, machine learning, and other advanced analytics methods. Robust data management skills with a focus on ensuring data quality and organization. Demonstrated ability to independently make the decisions and judgements necessary to deliver quality analytics solutions. Effective communication skills, both written and verbal. Strong soft skills, including adaptability, emotional intelligence, and conflict resolution. Demonstrated ability to analyze and solve problems, innovate, and think creatively. Preferred Qualifications, Skills and Capabilities Knowledge on how to integrate with APIs preferred.

JobID: 210700374 JobSchedule: Full time JobShift: Day : Be an essential member of a diverse team of professionals dedicated to making a lasting impact! As a Finance Data & Insights Associate on the Marketing Finance Data & Insights team, you will play a key role in designing, developing, and optimizing data solutions that support the Marketing Finance & Business Management functions. This position requires strong collaboration with business stakeholders and cross-functional teams to deliver a robust DataMart, efficient ETL processes, and insightful analytics and reporting solutions. Job responsibilities * Design and implement comprehensive and efficient data mart schemas that consolidate key data categories from various source systems, tailored to the needs of the Marketing Finance & Business Management functions. * Collaborate with Business stakeholders to understand requirement and accordingly map source & calculation logic. * Collaborate with cross-functional teams, including data engineers, data analysts, and technical specialists, to gather and analyze business requirements. * Develop, implement, and optimize data workflows, Extract Transform Load (ETL) processes, and data pipelines using Databricks. * Utilizing Databricks and ThoughtSpot tools, create a robust and efficient reporting environment for marketing Finance data analytics and reporting. * Work closely with your business domain Product teams and business stakeholders to: 1) design and develop insightful reporting and analytics solutions that drive informed decision-making; 2) apply design led thinking to meet their needs, including making data discoverable and accessible for analytical needs. * Maintain up-to-date documentation on data mart architecture, data models, ETL processes, and data governance policies. Required qualifications, capabilities, and skills * 5+ years of experience in data management, data engineering, data lineage, data dictionaries, and making data discoverable. * Bachelor's degree in Computer Science, Information System, or related discipline. * Good Knowledge of data architecture, data warehousing, and data integration, with a focus on the retail banking or financial services industry. * Expertise in designing and implementing scalable and efficient data mart architectures, including star schema, snowflake schema, and other data modeling techniques. * Experience with Python, Databricks, Snowflake, or other Cloud Data Warehouse, Data Engineering, Data Modeling, ERWIN. * Ability to deliver complex data projects in a fast-paced, dynamic environment. * ThoughtSpot, Tableau, Alteryx, or Essbase experience.

We are looking for a self-starter with an unshakably positive attitude that will collaborate to produce outstanding work in a highly evolving and ambiguous environment. You will be joining an ambitious team that is building new ways of operating and thinking. JPMorganChase is hiring a Senior Associate to support the Card & Connected Commerce Business Advocacy Team, within JPMC's Consumer & Community Banking division. As a Senior Associate on the Business Product Advocacy Team, you will be instrumental in managing and executing programs designed to promote business outcomes for JPMC. No two days will be the same, as you work at the intersection of consumer payments and policy, on some of the most important issues shaping the industry. You will work closely with expert teams, looking to shape the conversation around existing and new policies. This role offers a dynamic and fast-paced environment where your strong project management and communication skills will be highly valued. Job responsibilities Support execution of multi-disciplinary strategic, integrated communications efforts to drive advocacy priorities Build perspectives through research, analysis, and intuition Project manage coordinated projects across multi-disciplinary teams Required qualifications, capabilities, and skills At least 2 years of experience working in a fast-paced, dynamic matrixed environment Excellent written and verbal communications skills Knowledge of, and/or passion for consumer payments products Strong project management and organizational skills (ability to manage multiple, high priority initiatives concurrently Self start, work independently, and drive deliverables Build relationships across all levels Be results-oriented, intellectually curious with attention to detail and bias towards action Be able to interview subject matter experts, compile large amounts of information, and communicate research to senior leadership in multiple formats

JobID: 210702895 JobSchedule: Full time JobShift: : Chase is on a multi-year journey to transform the way it works and to accelerate the delivery of innovation and change. Our Technology and Product & Experience organizations are at the heart of this work. As a Communications Senior Associate within Consumer & Community Banking you will join the Technology and Product & Experience Communications team to develop and deliver communications strategies that reach across Consumer & Community Banking's Technology and Product & Experience organizations and line of business employees. You'll help to inspire and motivate our teams while on the journey. As a member of the team, you will join a respected and high-performing group treated as trusted counselors on Communications strategy. Your focus will be on Technology, but will be expected to share in the support for Product & Experience as needed. Job responsibilities * Support multiple senior executives with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals. * Create and executing strategic communications plans, including measurement of success. * Develop and managing communications tactics and channels as needed to support the strategy. * Seek out and writing interesting and compelling stories with a human connection. * Partner with internal/external partners to lead innovation, new ideas and better ways of communicating. * Stay current with and providing guidance on emerging communication methods, patterns, techniques and technologies/tools. * Identify areas of efficiency and ways to execute these responsibilities more simply and effectively. Required qualifications, capabilities, and skills: * 5+ years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services; BA/BS in Communications, Marketing, Journalism, Public Relations or related degree * Experience working with C-suite executives * Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies * Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines * A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders * Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company * High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility * Strong ability to take complex concepts and deliver them into simple/digestible communications * Experience with Intranet design, content development, and collaboration and measurement tools * Travel is expected 10% of the time Preferred qualifications, capabilities, and skills: * Knowledge of Agile methodology * Experience in digital journalism, social media, digital content Finalists for this role will be required to complete a written test to verify writing, editing and proofreading skills.

Join the Consumer and Community Banking, Chase Branded Cards CFO Team and provide direct support to our marketing teams across Brands, MG&I, and Connected Commerce. As a Senior Associate in the Chase Branded Cards Centralized CFO team, you will be responsible for partnering with various teams both in Brands and various centers of excellence to efficiently spend marketing dollars for maximum return, assist with executive reporting, and provide financial measurement for media goals. You will partner closely with key finance teams and business partners to deliver against our financial objectives. You will gain exposure to the credit cards industry including business strategy, competitive landscape, product offerings and rewards structures, economics, and P&L drivers while gaining exposure to Chase's overall consumer strategies. If you are a leader who has the ability to communicate effectively and can drive results, then this is the opportunity for you! Job Responsibilities Develop working relationships and provide direct support around expense management to business unit General Managers and their teams, and perform ad hoc analysis that provide insights into portfolio, product, and customer behavior Analyze financial results and forecasts to provide recommendations on performance to finance and business clients and stakeholders Develop financial business cases to support various expense initiatives Be responsible for socialization and submission of expense budgets Prepare senior management presentations to help drive strategy Partner closely with Analytics and Finance teams, including Planning and Analysis, CCAR Forecasting, and Investment Valuation teams Required qualifications, capabilities, and skills Bachelor's degree in Accounting, Finance or related subject 4+ years of work experience with a Finance, Planning & Analysis or Accounting/Controller background Advanced skills in Excel and PowerPoint Strong verbal and written communication skills, with the ability to articulate complex issues clearly Proven track record for executing on special projects / assignments, often with little lead time or information Team player with the ability to be respected as a trusted partner for the Business, Finance, and Planning and Analysis Teams Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Highly motivated self-starter with excellent time management/prioritization skills Inquisitive, enthusiastic, diligent, and capable of challenging peers Highly motivated and able to thrive and think clearly under pressure and tight deadlines Ability to create ad hoc reporting for senior management Preferred qualifications, capabilities, and skills Financial Services experience Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You'll have the opportunity to collaborate across teams, drive innovative strategies, and make a real impact on how we understand and serve our customers. Grow your career in a dynamic environment that values strategic thinking and data-driven decision making. Develop your skills while working with cutting-edge technologies and methodologies. Be part of a team that values your expertise and encourages continuous learning. As a Quant Analytics Senior Associate Customer Loyalty Analytics within the Data & Analytics organization, you will play a key role in supporting analytics projects across customer experience functions, channels, and products. You will work collaboratively with cross-functional teams to derive insights from customer journeys and implement strategies to improve the customer experience. Your work will span the full analytics lifecycle, from data development to delivering presentations of findings. We value inclusive, collaborative teamwork and a focus on driving business impact. You will help us turn data into actionable recommendations that matter to our customers and our business. Our projects range from trend analysis to prescriptive analytics, all centered on data mining, business judgment, and collaboration. You'll partner with Strategic and Analytics teams, leveraging advanced tools and methodologies to deliver insights. The team supports a variety of business units, providing opportunities to work on diverse and challenging projects. You'll be encouraged to stay current with the latest trends in AI and analytics, applying new techniques to enhance our capabilities. This role offers a unique opportunity to influence business decisions and customer outcomes. Job responsibilities * Leverage analytical applications (SQL, Alteryx, Python, Tableau, Adobe Analytics, Competitive Intelligence) to analyze complex data sets * Clean, transform, and interpret trends and patterns in data * Facilitate identification of KPIs and conduct trend analysis, segmentation, and optimization * Lead partnerships with Customer Experience Groups to advise on strategies and deliver actionable analysis * Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities * Prepare and deliver presentations with compelling data narratives for executive audiences * Document data lineage and scope analytics projects * Develop hypotheses and conduct data analysis to generate insights * Collaborate with cross-functional teams to improve customer experience * Present findings in regularly scheduled analytics meetings and Business Unit Reviews Required qualifications, capabilities, and skills * 2+ years of related experience * Bachelor's degree in a quantitative or related field * Technical knowledge of data management, governance, big data platforms, and data architecture * Structured thinker with effective written communication skills * Ability to present fact-based recommendations clearly and concisely * Superior written and oral communication skills * Ability to communicate effectively with all levels of management and business partners * Proactive and results-driven with a proven track record of execution Preferred qualifications, capabilities, and skills * Master's degree or PhD in a relevant field * Experience with advanced analytics tools and methodologies * Familiarity with AI, Machine Learning, and Generative AI applications in analytics * Experience delivering presentations to executive audiences * Demonstrated ability to "tell a story" with data * Experience working in cross-functional teams * Strong business judgment and collaboration skills

Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You'll have the opportunity to collaborate across teams, drive innovative strategies, and make a real impact on how we understand and serve our customers. Grow your career in a dynamic environment that values strategic thinking and data-driven decision making. Develop your skills while working with cutting-edge technologies and methodologies. Be part of a team that values your expertise and encourages continuous learning. As a Quant Analytics Senior Associate Customer Loyalty Analytics within the Data & Analytics organization, you will play a key role in supporting analytics projects across customer experience functions, channels, and products. You will work collaboratively with cross-functional teams to derive insights from customer journeys and implement strategies to improve the customer experience. Your work will span the full analytics lifecycle, from data development to delivering presentations of findings. We value inclusive, collaborative teamwork and a focus on driving business impact. You will help us turn data into actionable recommendations that matter to our customers and our business. Our projects range from trend analysis to prescriptive analytics, all centered on data mining, business judgment, and collaboration. You'll partner with Strategic and Analytics teams, leveraging advanced tools and methodologies to deliver insights. The team supports a variety of business units, providing opportunities to work on diverse and challenging projects. You'll be encouraged to stay current with the latest trends in AI and analytics, applying new techniques to enhance our capabilities. This role offers a unique opportunity to influence business decisions and customer outcomes. Job responsibilities Leverage analytical applications (SQL, Alteryx, Python, Tableau, Adobe Analytics, Competitive Intelligence) to analyze complex data sets Clean, transform, and interpret trends and patterns in data Facilitate identification of KPIs and conduct trend analysis, segmentation, and optimization Lead partnerships with Customer Experience Groups to advise on strategies and deliver actionable analysis Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities Prepare and deliver presentations with compelling data narratives for executive audiences Document data lineage and scope analytics projects Develop hypotheses and conduct data analysis to generate insights Collaborate with cross-functional teams to improve customer experience Present findings in regularly scheduled analytics meetings and Business Unit Reviews Required qualifications, capabilities, and skills 2+ years of related experience Bachelor's degree in a quantitative or related field Technical knowledge of data management, governance, big data platforms, and data architecture Structured thinker with effective written communication skills Ability to present fact-based recommendations clearly and concisely Superior written and oral communication skills Ability to communicate effectively with all levels of management and business partners Proactive and results-driven with a proven track record of execution Preferred qualifications, capabilities, and skills Master's degree or PhD in a relevant field Experience with advanced analytics tools and methodologies Familiarity with AI, Machine Learning, and Generative AI applications in analytics Experience delivering presentations to executive audiences Demonstrated ability to “tell a story” with data Experience working in cross-functional teams Strong business judgment and collaboration skills

JobID: 210695597 JobSchedule: Full time JobShift: : Join our elite cybersecurity team and be at the forefront of innovative third-party cyber risk management strategies. In this dynamic role, you'll leverage cutting-edge technology and intelligence to protect our digital landscape, making a real-world impact on global cybersecurity. Your expertise will help shape the future of secure digital operations, safeguarding critical assets and fortifying our cyber defenses. As a Cybersecurity Intelligence Senior Associate in Cybersecurity Operations, you will play a pivotal role in advancing proactive third-party cyber risk management at the firm. You will manage the end-to-end process for collecting and analyzing supplier intelligence, and lead supplier outreach to remediate critical vulnerabilities. Additionally, you will deliver regular reporting and tailored communications to both internal and external stakeholders. Your efforts will directly support cyber awareness initiatives, vulnerability communications, and monthly newsletters, thereby enhancing the firm's overall cyber resilience. Job responsibilities * Proactively identify and assess global and industry-specific attack vectors, emerging trends, and potential risks. Analyze the third party threat landscape to inform and shape the firm's cybersecurity strategy. * Work closely with cross-functional teams in Cyber, Technology, and the Business to drive continuous improvement and implement recommended mitigations. * Oversee supplier outreach for remediation of prioritized findings, especially those with high-risk ratings. * Develop and deliver regular reports to internal stakeholders, including executive summaries and technical deep-dives. * Create tailored external communications such as cyber awareness materials, vulnerability surveys, and monthly newsletters. Required qualifications, capabilities, and skills * Minimum 3 years of relevant cybersecurity experience, including scanning and analysis for open source vulnerabilities and malicious packages. * Outstanding written, verbal, and presentation skills; able to communicate complex technical information to diverse audiences. * Strong working knowledge of Software Development Life Cycle (SDLC) and DevSecOps practices. * Experience in offensive cybersecurity, including proactive testing and evaluation of systems, networks, and applications to identify vulnerabilities. * Experience identifying, prioritizing, and remediating vulnerabilities. * Excellent analytical and problem-solving skills, with keen attention to detail. * Proven ability to collaborate across organizational boundaries and develop actionable improvement plans. * Self-starter with a drive to deliver results and a continuous improvement mindset. Preferred qualifications, capabilities, and skills * Familiarity with industry risk frameworks (ISO27001, NIST Cybersecurity Framework, MITRE ATT&CK, etc.). * Professional certifications such as CISSP, CISA, CISM, CCSP, or CRISC. * Background in Product Security, Incident Response, or Technology/Cyber Audit. * Basic programming skills (Python preferred) to support automation, data analysis, and process improvement. #CTC

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Associate in Risk Management - Consumer and Community Banking - Risk Architecture, you will collaborate with technology groups, business partners, project analysts/managers, and external vendor resources to plan and execute testing initiatives. You will lead a team of testing professionals, either directly or within a matrix environment, to ensure test planning and execution are completed within time and cost constraints. You will be responsible for managing all aspects of the business testing function and defining strategies and approaches for User Acceptance. This role involves complex functions with significant business impact. Job Responsibilities Formulating test approach and test plan and detailing the dependencies and risk involved Executing business scenario in UAT environment Partnering and collaborating with stakeholders for clarifying queries and sharing the testing status Manage testing activities as well as setting and stewarding sound testing methodologies Participate in the development of goals and execution of strategies within a function or department Provide execution support and leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas Assess and revise test sequence and scope based upon test results and/or changes in product design Guide complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies Provide automation support and leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas once implemented Being responsible for assessing, creating and building automation tools for gaining efficiency or cost reduction Maintain the automation suite and scope based upon changes in product design Required Qualifications, Skills and Capabilities: Bachelor's degree or comparable experience 6+ years of experience in manual testing along with formulating test plans and approach, test scenarios and test scripts Experience in JIRA process, understanding of the process flow and creation of the task Experience with Microsoft Office, Confluence, qTest tool ,knowledge in Unix operating system Experience with Agile and waterfall software development methodologies Process-oriented, organized, with strong analytical & troubleshooting skills Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Excellent organizational and project management skills; able to manage competing priorities under tight deadlines. Proven ability to collaborate and build strong partnerships Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure Preferred Qualifications, Skills and Capabilities: Experience with mainframe screens, business rules engines Understanding of credit card lifecycle and cards transactions processing

JobID: 210684834 JobSchedule: Full time JobShift: Day : Join the Regulatory External Data Services team for a dynamic opportunity to advance your career while contributing to our mission of data excellence. As a Testing Senior Associate, you will play a crucial role in driving data quality and process optimization impacting critical bank filings. Our team values collaboration, innovation, and professional growth, providing you with the tools and support to excel. As a Senior Associate in the Regulatory External Data Services team, you will be entrusted with upholding the highest standards of data accuracy, completeness, and transparency, which is mission-critical to JPMorgan Chase External Reporting Controllers. Your role will be pivotal in executing the testing process to ensure reporting is materially accurate, complete, and timely for external data filings. You will be tasked with developing and executing the testing cases, as well as maintaining documentation and control procedures. You will ensure successful testing by collaborating closely with product owners, and technology developers, and data owners. Job responsibilities * Execute end-to-end testing activities, including planning and reporting. * Ensure compliance with internal policies and procedures including executing testing procedures, meticulously documenting results, drawing informed conclusions. * Participate in business meetings to collaborate with business partners which includes drafting comprehensive final test summaries to ensure alignment and clarity. * Utilize advanced critical thinking skills to apply substantive testing techniques and * Adhere to firm standards, regulatory requirements, and industry best practices. * Collaborate with product owners to support the design and effectiveness of test cases. * Develop and execute robust test scripts aimed at identifying weaknesses. * Document test steps and results in a comprehensive and organized manner, ensuring sufficient support and justification for testing conclusions. * Maintain a high standard of documentation to facilitate transparency, traceability, and accountability. * Automate testing procedures wherever possible and proactively adopt AI tools and technologies, in alignment with firm expectations for innovation and efficiency. Required qualifications, capabilities, and skills * Bachelor's degree in Engineering, Business Management, Statistics, Accounting. * 5+ years of experience or equivalent expertise in user acceptance testing, risk management assessment, control evaluations, or a related field. * Experience with database management systems (e.g., Databricks, Snowflake, Oracle, SQL Server, etc.). * Proficiency in MS (Microsoft Suite) Office such as Microsoft Word, Excel, Access, and PowerPoint. * Proficiency with SQL (complex queries and working with large datasets). * Demonstrated ability to analyze issues, develop and implement effective risk mitigation strategies, and communicate insights and recommendations clearly to senior stakeholders. * Ability to develop and communicate recommendations based on regulatory guidance and standards, ensuring alignment with organizational goals and compliance requirements. * Organized and detail-oriented, with the ability to manage multiple priorities and deliver results in a fast-paced environment. * Strong analytical and communication skills, with the ability to convey information in a clear and concise manner. Preferred qualifications, capabilities, and skills * Experience within the financial services industry. * A background in auditing and the ability to understand of internal controls is beneficial. * Knowledge of data analytical tools such as Tableau, Alteryx or Python is a plus. * Experience with cloud-based data solutions (e.g., AWS, Azure, Google Cloud). * Experience with Java. Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction. Shape customer experiences in Digital with your expertise in content design principles. As a Content Design Senior Associate in Digital, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality. Job Responsibilities Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives. Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience. Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement. Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively. Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences. Manage stakeholder reviews, including legal; articulate content rationale and decisions with clarity. Required Qualifications, Capabilities, and Skills 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms. Experience in creating content architectures, storytelling, and clear and concise writing. Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content. Experience with iterative design techniques, incorporating user feedback for continuous improvement. Proficient technical literacy in content platforms and understanding their impact on user experience. Adaptive learner in new financial services products and offerings. Excellent verbal and written communication skills. Preferred Qualifications, Capabilities, and Skills Familiarity with Microsoft 365 suite, Figma, and Atlassian tools. Experience using LLM tools to drive efficiency in work. Familiarity with Agile development processes.