Senior business analyst jobs in Erie, PA

We are seeking an experienced Business Analyst with strong expertise in Payments and Wires systems to join our team. The ideal candidate will analyze business requirements, design system solutions, and ensure seamless integration of wire transfer and payment functionalities across various financial platforms. Key Responsibilities: Gather, analyze, and document business and functional requirements for domestic and international payments (ACH, SWIFT, Fedwire, SEPA, CHAPS, RTP, etc.). Translate complex business needs into clear functional and technical specifications. Work closely with Product Managers, Developers, QA, and Operations teams to design and implement enhancements to payment and wire systems. Conduct gap analysis, impact analysis, and root cause analysis for existing payment processes. Support end-to-end payment processing lifecycle - initiation, validation, authorization, clearing, and settlement. Partner with stakeholders to ensure compliance with regulatory requirements (e.g., ISO 20022, SWIFT standards, AML, OFAC, and KYC). Define and manage UAT test plans, test cases, and coordinate with business users for validation. Create process flows, data mappings, and use case documentation for payment applications. Identify opportunities for automation, process improvement, and system optimization. Support production releases and post-implementation reviews to ensure stability and compliance. Required Skills and Experience: 5+ years of experience as a Business Analyst in the financial services or banking domain, with a focus on Payments or Wire Transfers. Strong knowledge of payment rails (SWIFT, Fedwire, CHIPS, RTP, SEPA, ACH). Experience with ISO 20022 message formats and payment processing standards. Understanding of payment life cycle, settlement processes, and reconciliation. Exposure to Treasury systems, Core Banking, or Payment Hubs. Experience working in Agile/Scrum environments. Excellent communication, analytical thinking, and stakeholder management skills. Proficiency in SQL and data analysis tools (preferred). Familiarity with API integrations and FinTech payment platforms (a plus). Preferred Qualifications: Bachelor's degree in Finance, Business, Computer Science, or related field. Certifications such as CBAP, PMI-PBA, or Agile/Scrum. Experience with SWIFT Alliance Access, Temenos, FIS, Finastra, or Bottomline systems.

Senior ERP Business Analyst 💵Salary: up to $180,000 Are you a BA expert in Microsoft Dynamics and SQL with strong accounting process skills? We are seeking a multifaceted Senior ERP Business Analyst with a strong background in Microsoft Dynamics 365 Business Central, a solid SQL skillset, a deep knowledge of accounting processes. You will be joining a growing team in a leading organization, working across a wide variety of technologies. What do you need? Mastery of troubleshooting and support for Microsoft Dynamics 365 Business Central, as well as experience designing and developing ERP modules and business applications. Ledger and sub-ledger expertise, with an all-around understanding of accounting processes. Basic SQL Querying and Database Analysis skills. Experience with IT Audits and SOX Compliance Support. Experience in the aviation industry is preferred. What's in it for you? Competitive compensation, bonus potential, and full benefits package. The opportunity to grow your career in a fast-paced environment with strong professional development opportunities. The chance to join a tight-knit community of experts in a growing and reputable company. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. ***************************** ***************

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 850 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Contract Type: Long-term consulting assignment with our client, Full time W2 role with Quanteam Context We are looking for a Senior Business Analyst with strong broker-dealer operations expertise to support a large-scale back-office subledger migration from a legacy internal platform to a leading vendor solution. The consultant will serve as a key liaison between Operations, IT, Finance, and the Vendor, ensuring operational readiness, testing coverage, and comprehensive documentation throughout all migration phases. You will represent the Operations department in all conversion activities, helping to define requirements, validate workflows, and support data and process migration for cash equities, listed options, and asset servicing. Main Responsibilities Act as the Operations representative across project and vendor meetings Produce clear documentation: business requirements, testing plans, and executive summaries of key deliverables Support the development of the chart of accounts and accounting feed mappings Design and execute detailed test scripts covering: Trade capture & settlement Asset servicing Regulatory reporting (e.g. Reg Sho, short interest) Security & account masters Cash / position reconciliations (system vs clearinghouse vs ledger) Shadow output validation for accounting feeds Contribute to migration strategies and operational playbooks Update existing operating procedures to integrate the new system. Required Skills & Experience Strong background in broker-dealer operations: equities, U.S. options, clearing, custody Excellent understanding of trade lifecycles and DTCC / OCC workflows (TradeSuite, etc.) Hands-on experience in system migration / conversion projects Working knowledge of how OMS platforms interface with back-office and accounting systems Proficient in writing clear functional documentation and test cases Familiarity with Broadridge Shadow or similar back-office systems is a strong asset

Business Systems Analyst (Data Strategy) This hire can work out of the following office locations Springfield. MA or Boston, MA or Manhattan, New York They will be required to be in the office 3 days per week) Job requirements Bachelor s Degree, preferably in Business or an analytical field such as Economics, Mathematics, Engineering, Computer Science 8+ years business and data analyst experience creating business systems requirement documents, analyzing data and supporting software development from variety of production systems and data platforms Excellent interpersonal communication, coordination, requirement gathering and planning skills with cross functional teams Special combination of technical skill and business acumen, along with a high degree of confidence Strong organizational skills and detail oriented Outcome oriented with the ability to drill down from the big picture to process details Ability to communicate objectives, plans, status, and results clearly Ability to understand and translate business needs into technical requirements Ability to collaborate across diverse teams and organizations Database/SQL experience/SQL expertise preferred Knowledge of ETL and Datawarehouse concepts and processes preferred

Business Analyst - Broadridge Systems (Repo, Collateral, Fixed Income) 📍 New York, NY (Hybrid 3-4 days onsite) 🗓 Target Start: December 1st 💼 Contract Role | Broker Dealer Technology & Operations We are hiring three Business Analysts to support major front-to-back initiatives across Sponsored Repo, Collateral Management, and Fixed Income Allocation for a rapidly growing primary dealer. These roles will drive automation, system integration, and process modernization across the firm's Broadridge ecosystem. If you have strong Broadridge experience and a background in broker-dealer operations, this is an opportunity to join high-visibility programs with immediate impact. 🔍 What You'll Work On Sponsored Repo Lead business analysis for UAT and production rollout of Sponsored Repo. Define test scenarios, acceptance criteria, and repo workflow validation. Partner with trading, operations, risk, and technology across US and Canadian market workflows. Map end-to-end repo lifecycle and identify automation opportunities. Collateral Management Document and enhance collateral workflows across repo, SBL, derivatives, and fixed income. Automate manual processes such as margin calls and collateral valuation. Support TLM and Broadridge integrations to reduce operational risk. Troubleshoot trade capture, valuation, and reconciliation issues. Fixed Income Allocation Migrate allocation processes from Bloomberg into Broadridge IMPACT/BPSA. Support development of new Murex interface feeds. Streamline booking, enrichment, and fixed-income lifecycle workflows. Drive vendor decommission efforts and workflow consolidation. 🧰 What You Bring Broadridge experience is required (BPS, FinPro, Impact, BPSA, DLT, repo, or collateral modules). 5+ years as a BA in capital markets-repo, collateral, fixed income, or trade lifecycle. Strong understanding of broker-dealer operations, ideally from firms like J.P. Morgan, BNP, BMO, etc. Experience writing BRDs/FRDs, workflow diagrams, and future-state designs. Hands-on UAT leadership, defect management, and data validation (SQL a plus). Ability to collaborate across trading, operations, technology, compliance, and risk. 🚀 Why This Team High-impact programs supporting the firm's expansion as a primary dealer. Strategic projects involving automation, modernization, and new system integrations. Collaborative environment with senior visibility. Potential long-term conversion for high performers. 📩 Apply Now If you have strong Broadridge experience and want to work on critical repo, collateral, or fixed-income initiatives, we want to speak with you. Send your resume or reach out directly for more details.

No third party vendors!! Must be local to Philadelphia, PA due to hybrid work schedule Exciting opportunity for a Senior Business Analyst in Philadelphia, PA (3 days/onsite)!! Looking for a Business Systems Analyst that is very confident and can handle an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels. Adaptability and multitasking is critical for the success of this role. Skillset required for the role SDLC Knowledge Waterfall Requirements Agile/ Scrum Visio Requirement Traceability (RTM) Business Experience Creating Documentation Develop Requirements Artifact Management MS Office Suite Process Flows

Akkodis is seeking a Business Systems Analyst with experience in Healthcare/Insurance/Claims for a direct hire full-time opportunity in the west suburbs of Cleveland, OH. Qualified candidates will have 3+ years of experience in an Analyst role along with strong technical skills in SQL. The Analyst will be responsible for delivering successful new client implementations of applications, as well as ongoing client support. Salary Range: $75-$85K plus 100% employer fully paid benefits and a large annual bonus, total base plus bonus will be about $95K-$105K plus fully paid benefits The is a great chance to join an established and continuously growing Cleveland-based employer! Business System Analyst job responsibilities include: Responsible for data analysis and data translation between proprietary and standard file formats. Utilizes systems and data to resolve business issues in the most effective and productive manner. Responsible for documenting and implementing the functional requirements, technical specifications and template documentation designs for client's business needs while providing expertise in product knowledge and feature/functionality as it relates to business requirements. Responsible for reviewing complex data files, creating mapping documents, interpreting client requirements and providing guidance on best practices. Utilize SQL databases to analyze inputs/outputs in order to identify coding issues and/or changes needed. Ability to speak to the internal business product's technical capabilities while understanding client requirements in order to provide direction and guidance to both external and internal stakeholders. Act as a liaison between teams, responsible for system enhancement and defect submissions and correction confirmation in conjunction with the QA Team. Perform validations for all system development. Develop and maintain effective, strong working relationships with new and existing clients. Ability to effectively communicate with clients including executive level stakeholders, technical and non-technical resources. Must have high level of professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals. Collaborate with internal departments including information technology to develop or enhance existing client products including documenting business requirements, ensuring technology meets business requirements, conduct validation processes, perform testing in conjunction with the QA Team, and creating end user documentation and training. Identify and implement opportunities for improvements and escalate issues for resolution as needed. Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality. At times, may manage the implementation of new payment delivery technology projects including developing implementation project plans appropriate for each client, in coordination with the Project Management Team. Manage ongoing status meetings and communication with clients to ensure that the implementation project is moving forward in a manner consistent with the project plan. Coordinates resolution of client issues and concerns. Participate in internal daily stand up meetings, related to the projects you are involved in. Achieve proper cadence and discipline as related to the project team in the Software Development Lifecycle; contributing daily through the Agile Methodology QUALIFICATIONS: 3+ years of experience in a Business, Data, or Systems Analyst or related role. Working knowledge and experience with SQL databases required. Must be able to write SQL queries, and have worked with SSMS, joins, tables, and troubleshooting. 1+ year of experience in payment processing systems, payors/payees, hospitals or healthcare providers, insurance, claims, billing or revenue within the healthcare industry is required. Must have worked with Visio or related flow charts/diagrams, along with Azure DevOps or Jira. Experience and knowledge of Agile Methodologies such as KANBAN and Scrum is preferred. Excellent work ethic, leadership skills, interpersonal and organizational skills. Strong analysis, critical thinking and problem-solving skills. Ability to work effectively in a fast paced, results-oriented environment. Ability to work independently in solving business problems. Demonstrates a high level organizational skill with the ability to prioritize and manage change. If you are interested in this Business Analyst role, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Kathy Becher at ************ or ***************************** Equal Opportunity Employer/Veterans/Disabled

Title: Technical Business Analyst - Contact Center / Conversational Platforms KeyBank is looking for a Technical BA to bridge business and technology for projects involving Google Dialogflow, voice/chat bots, Twilio/CPaaS, and integrations with banking platforms. This role will capture requirements, document processes, and support solution design and testing. Key Responsibilities Work with contact center, digital, and business teams to elicit and document requirements for voice bots, chatbots, and messaging use cases. Translate business needs into user stories, use cases, flow diagrams, and acceptance criteria. Document current-state and future-state process flows for customer journeys across voice, SMS, and digital channels. Collaborate with DS Architect and Technical PM to ensure requirements align with overall architecture and delivery roadmap. Support backlog grooming, prioritization, and release planning in Agile environments. Partner with QA and business stakeholders on UAT planning, test case definition, and defect triage. Perform light technical analysis: review API specs, payloads (JSON), logs, and basic SQL queries to support troubleshooting and validation. Required Skills & Experience 6+ years as a Business Analyst in IT, with 3+ years in contact center, digital, or conversational AI projects. Experience working with: Google Dialogflow or similar conversational platforms Voice bot / chatbot projects, ideally integrated with banking or financial services Communication platforms such as Twilio / CPaaS (or Genesys/Avaya/etc.) Strong skills in requirements gathering, documentation, and stakeholder workshops. Ability to understand and communicate API integrations, data flows, and system interactions (familiarity with JSON, REST, basic SQL). Experience working in Agile/Scrum teams using Jira, Azure DevOps, or similar tools. Excellent written and verbal communication skills, comfortable working with both business and technical teams.

Data Solutions - AI - ChatGPT Hybrid 4 days per week - New York We are partnering with a leading Private Equity firm seeking to modernize its operations through data, automation, and AI-driven solutions. This is a unique opportunity for a versatile problem-solver who can sit across applications and data, integrate systems, and pioneer the firm's use of AI technologies particularly ChatGPT and related tools to create tangible business impact. The role is hands-on, highly exploratory, and focused on “figuring things out” whether that means building a solution directly or identifying where specialist consultants should be brought in. You'll play a critical role in helping the firm embrace new technologies, streamline operations, and unlock the value of their data. You will sit between the IT and Data Science team working on both Projects and BAU. Key Responsibilities Work across business applications and data platforms to enable integration, automation, and efficiency. Lead projects to centralize and leverage data (e.g., bringing Sage and Allvue data into Snowflake). Explore, design, and implement AI-driven use cases, including the use of ChatGPT, to modernize workflows and enhance decision-making. Identify opportunities for automation and digital transformation across the firm's operations. Serve as a bridge between business needs and technology solutions, providing practical guidance on what should be solved internally vs. with external consultants. Continuously research and experiment with emerging tools to keep the firm ahead of the curve. Key Skills & Experience Strong understanding of application and data integration. Experience with data platforms (Snowflake preferred) and familiarity with financial systems (e.g., Sage, Allvue). Hands-on experience with automation tools and scripting (e.g., Python, APIs, workflow automation). Knowledge of and practical experience using AI/LLMs (e.g., ChatGPT) to solve business problems. Ability to work in an exploratory, solutions-focused manner, with a high level of autonomy. Strong problem-solving mindset-able to evaluate when to build, buy, or bring in external expertise. Personal Attributes Curious and entrepreneurial; thrives in ambiguity and enjoys “figuring things out.” Practical and solutions-oriented with a strong sense of ownership. Strong communicator who can bridge technical and non-technical stakeholders. Excited by the opportunity to help transform and modernize a business. What's on Offer The chance to shape the digital and AI journey of a forward-looking Private Equity firm. A broad, impactful role with exposure across applications, data, and AI. Opportunity to work in a high-trust environment where innovation and experimentation are encouraged. Competitive compensation package.

Key Responsibilities Requirement Gathering & Analysis: Conduct meetings, interviews, and workshops with stakeholders to understand business needs, pain points, and objectives. Documentation: Create detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and wireframes. Process Mapping & Improvement: Analyze existing processes, identify gaps, and recommend enhancements to improve efficiency and business outcomes. Stakeholder Management: Collaborate with cross-functional teams including product, engineering, QA, operations, and leadership. Solution Design Support: Work with technical teams to translate requirements into feasible system solutions. Data Analysis: Utilize data to support decision-making, perform root-cause analysis, and generate insights for business improvements. User Acceptance Testing (UAT): Develop test scenarios, support UAT execution, and ensure delivered solutions meet requirements. Change Management: Assist in creating training materials, SOPs, and communication plans to support solution adoption. Reporting: Prepare dashboards and performance reports for stakeholders. Required Skills & Qualifications Strong analytical and problem-solving ability. Excellent communication and documentation skills. Experience with requirement gathering, process mapping, and stakeholder management. Proficiency in tools like MS Excel, Power BI/Tableau, Jira, Confluence, or similar. Understanding of SDLC, Agile, and Waterfall methodologies. Basic SQL or data analysis skills (preferred). Bachelor's degree in Business, IT, Engineering, or related field.

Sr. BA with expertise in Commercial Lines P&C insurance needed for a FT perm role out of their NYC downtown office in a hybrid basis Position Description: We are looking for a seasoned Senior Business Analyst (policy/UW in commercial insurance preferred with a claims minor) with extensive experience in the insurance sector. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They should have a proven track record of successfully managing and delivering complex projects within the insurance domain. Skills, Knowledge and Abilities: Solution, lead and drive projects to conclusion from a business point of view - time, budget, and scope definition. Conduct thorough analysis of business processes and identify areas for improvement. Collaborate with stakeholders to gather and document business requirements. Design and implement innovative solutions to enhance business operations and drive efficiency. Facilitate workshops and meetings to ensure alignment and understanding of project objectives. Develop and maintain comprehensive documentation, including business requirements, process flows, and user stories. Provide ongoing support and guidance to project teams throughout the project lifecycle. Education/Experience: 10 to 15 years of experience as a Business Analyst within the insurance industry. In depth knowledge and hands-on-experience on integrated platforms combining Policy - Administration, Rating, Forms, Billing, Financial Applications and 3rd party software such as CLUE, D&B, RiskMeter etc. Claims experience a positive. Strong understanding of insurance products, processes, and regulations. Understands claims from operation system standpoint. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal abilities. Proficiency in business analysis tools and methodologies. Experience with project management and agile methodologies is a plus. Bachelor's degree in Business Administration, Finance, or a related field. A relevant certification (e.g., CBAP) is highly desirable. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

This role acts as a critical liaison between product managers, engineering, operations, and business stakeholders, ensuring that new features and enhancements are delivered effectively and aligned with business objectives. • Be the bridge between product, engineering, QA, and operations, ensuring alignment and shared understanding at every step from solutioning to delivery. • Collaborate closely with engineers throughout the product development cycle, from concept ideation to deployment and supporting UAT to ensure features meet business and technical requirements. • Help capture and refine business requirements by working with cross-functional stakeholders. • Gather input to define product concepts and contribute to roadmap planning. Author detailed, user-centric requirements and user stories that position our development team for success. • Lead and facilitate cross-functional working sessions to discover and prioritize the right platform capabilities. • Assist in executing pilots and trials, including post-trial measurement. • Provide functional and technical troubleshooting for existing applications and perform fixes/enhancements as needed. • Support data instrumentation and analytics, including collection and analysis of KPIs across platform capabilities. • Monitor feature progress, identify risks, and communicate updates to program and product leaders.

About this opportunity: The Senior Business Analyst (SR BA) Lead will support an Automation and Innovation team and play a pivotal role in driving automation and innovation initiatives for an enterprise client. This position involves partnering with cross-functional teams to identify process improvement opportunities, design and implement automation solutions, and ensure alignment with strategic business goals. The SR BA Lead will gather and analyze business and technical requirements, develop detailed documentation, and lead projects of varying complexity. This role requires a blend of technical proficiency, strong analytical skills, exceptional communication, and leadership to effectively bridge the gap between business needs and technology. The ideal candidate is intellectually curious, passionate about innovation, knowledgeable in automation technologies, and skilled at driving results while inspiring change. Successful Analyst will: Gather, analyze, and document business and technical requirements. Collaborate with cross-functional teams to design, test, and implement automation solutions. Develop detailed and complex technical documentation, including functional requirements, use cases, and process flows. Conduct workshops and meetings to gather requirements and provide project updates. Identify opportunities for process improvement and innovation. Lead small to mid-size projects and support larger, complex initiatives. Ensure automation initiatives align with business objectives. Essential Job Skills/Experience: Minimum of 5 years of experience as a Business Analyst, with at least 2 years in a senior role Experience with automation and innovation projects highly desirable Strong understanding of automation technologies, such as RPA (Robotic Process Automation) and AI (Artificial Intelligence). Excellent communication and interpersonal skills Experience with data analysis and visualization tools (e.g., Excel, SQL, Power BI Strong problem-solving and analytical abilities Demonstrated experience driving projects to completion and serving as key support to leadership Tools Experience: Familiarity with UiPath, SQL, Advanced Excel, Agile, Scrum, Jira, Confluence, Power BI, SharePoint

We are looking for a Senior Business Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below. Responsibilities: Gather, analyze, and document business requirements for financial ERP systems Collaborate with executives, financial leaders, and technology teams to align solutions with business objectives Support implementation and optimization of ERP platforms such as D365, SAP, Infor, or Oracle NetSuite Translate complex financial processes into clear technical specifications Facilitate workshops, presentations, and stakeholder communications Qualifications: 5+ years of experience as a Business Analyst Hands-on experience with financial ERP systems (D365, SAP, Infor, or Oracle NetSuite) Background in accounting and finance OR an Accounting/Finance degree Proven ability to work with executives and senior leadership teams Strong analytical, communication, and problem-solving skills What Our Client Offers: A strategic role with visibility across executive and technology leadership Opportunities to influence critical financial and operational decisions A collaborative environment focused on innovation and process improvement Competitive compensation and comprehensive benefits

Role: Insurity Business Analyst Job Responsibilities/KRAs: Must have least 5+ years of experience as a business analyst in US property and casualty insurance domain and Insurity suite. Has experience in working on Conversion or Data migration with at least one of Insurity InsuranceSuite of products like Policy Center, Billing Center, or Claim Center Has thorough understanding of ISO/NCCI/Bureau products Has excellent verbal and written communication skills Has good understanding of personal or commercial line policies Is required to work with onsite counterpart as well as direct customer on BA activities and deliverables Will provide pre-construction walkthrough to development and QA teams Will attend post-construction walkthroughs to ensure the developed feature is in line with requirements Will own BA deliverables A successful candidate will have at least 5 years of experience in one of the Insurity products (OR) 5 years on any other COTS product as a business analyst Possess previous experience in one or more of the following areas: Possess strong understanding of the Insurity Data model, implementation of Conversion business rules and corresponding data model changes Ability to prepare the mapping document with required GW fields for payload generation Experience in using GW Policy Migration Tool (PMT) is a plus Has good functional understanding of GW OOTB products Having any experience with PC UI, UW Issues, Rating, Forms or Product Model is an added advantage

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

FGS Global is seeking a Business Systems Manager specializing in NetSuite to support our global technology and finance operations on our Global Technology team. This position is based in our New York City office on an in-person hybrid schedule. RESPONSIBILITIES Proven financial and technical NetSuite expert with experience involving cross-functional teams and strategizing enterprise-wide FinTech integrations and configurations. Participate and lead in system design and conduct requirements gathering, together with the related functional Accounting and Finance teams. Key person responsible for global Financial Systems support, system configuration expertise, and key report development in the financial and project accounting suites of NetSuite product applications. Provide day-to-day support for NetSuite users across Finance, Operations, and Project Management teams. Help to implement new subsidiaries and companies within NetSuite. Manage data migration efforts, including data conversion and CSV imports. Support and administer user training and support documentation. Work closely with project and functional managers to ensure completion of tasks and achievement of key milestones. Prepare custom reports, assist with trouble-shooting and maintain ongoing contact with NetSuite post go live. ATTRIBUTES Bachelor's degree in Information Systems, Accounting, Finance, or related field. 3+ years of NetSuite administration experience required, preferably in a services-based organization. 8+ years of professional experience within the Finance technology space. Knowledge of NetSuite System Administration. Certification encouraged. Strong understanding of NetSuite's Project Management, Advanced Billing, and Advanced Revenue Recognition (ARM) modules. Experience within a global operation, including setting up and using multi-book, and multi-currency operations. An individual who is confident, self-motivated and a team player. Experience in developing effective working relationships with all levels of management. Good time management skills with the ability to balance competing and conflicting timescales. An independent problem solver with focus on providing solutions to business issues. Excellent communication and influencing skills. New York salary range: $130,000-$165,000 FGS Global is the world's leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy - including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide. FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York. FGS Global is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin, or age.

Duration: 12 month ongoing contract Description of work/project: Project Management/Coordination (project plan development and administration) and business requirements facilitation and documentation for field sales projects, including but not limiting to: Implementation of modules in Veeva and Salesforce. This project will be supported through another third party consulting firm; the PM/BA will act as internal PM/BA coordinator. Role will include Project Management & Business Analysis activities, supporting the Commercial IT sales technology team on IT projects and support requests as bandwidth permits Core Deliverables: Standard project management deliverables: plan, resource plan, charter support, budget management, burndown/ETC, etc. Training and adherence to Project Management Lifecycle processes Active identification and evaluation of Risks, issues, actions and decisions for communications to key stakeholders Ability to conduct Agile development for projects (daily standups, backlog facilitation, etc.); project may be a hybrid Waterfall/Agile method of project delivery Run project weekly status meetings and Develop and distribute weekly project status reports Provide Project budget updates, work with portfolio management lead to manage invoices, create forecasts and expense accrual submission Experience - Required: 5-7 years project management experience Communication expertise (internally, developing communications plans, ability to recognize and communicate risks and issues) Action oriented, high business acumen Relevant exposure to Salesforce/Veeva CRM, Microsoft platform, iOS app, other technical capabilities for sales technology solutions in a pharma/biotech environment Excellent interpersonal skills, verbal and written communication skills are essential in this role Ability to clearly communicate across the various business units and within IT is critical to this role Experience in pharma and biotech, including in a Commercial technology environment is ideal

Title: SAP Business One Systems Manager-SAP Developer Industry: Manufacturing Salary: $90,000 - $110,000 (DOE) Report to: CFO Working Hours: 8:00 AM start time (7.45 hours per day) Benefit: Bonus, Healthcare, Dental, Vision, Paid Holidays, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO). JOB SUMMARY: In order to achieve our vision for the organization, we want to accelerate our SAP Business One transformation. We are seeking an SAP Business One Development Manager to strengthen management and operation capabilities for our manufacturing facility in Ohio. This role is essential in achieving our organizational transformation in the US and Globally. This role requires skills in SAP Business One, communicating with key stakeholders, process design and detailed hands-on work without losing sight of the big picture. The position reports into our Commercial Finance Director and works closely with key cross-functional stakeholders. The ideal candidate for this role is someone who has experience in SAP Business One, software applications that integrate with SAP Business One, and operations for a mid-sized manufacturer. The ideal candidate is skilled at implementing business technology and improving processes that enable business objectives. This person is someone who can diagnose root cause for issues and communicates well cross-functionally. KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: System Management • Oversee administration, configuration, implementation, and optimization of the SAP B1 ecosystem • Oversee API connection management, external data pools and connected software. (Saltbox, a Vision 33 API manager, Power BI, Power Automate, Excel, etc.) • Manage and maintain testing environments • Coordinate with IT Manager on server architecture and infrastructure Manufacturing Focus • Implement and optimize all modules, for example, Production Planning, MRP, Inventory, and Supply Chain to improve manufacturing workflows • Vision for projects, sequencing and connecting production machines to SAP B1 Technical Leadership • Develop technical changes and guide external development teams as needed to build best practices for the SAP B1 ecosystem • Develop and maintain SQL based queries to optimize data flows • Control testing and quality review before moving changes to the production database • Establish and maintain technical documentation is complete and accurate • Keep up to date on product releases and new technologies Business Alignment: • Translate complex business requirements into detailed technical specifications • Collaborating with all cross functional user teams to ensure SAP B1 meets evolving manufacturing business needs. • Ensure business teams operate in a highly efficient and automated manner in the SAP B1 ecosystem Troubleshooting and Learning • Diagnose and resolve technical issues within the SAP B1 ecosystem. • Ensure users have access to training and learning tools to become self-sufficient QUALIFICATIONS: • Bachelor's degree in computer science, engineering, accounting information systems or relevant field • Prior consulting industry experience or deep industry experience • Proficiency in SQL for data querying and manipulation • Proficiency in JSON and XML for API management • At least 1 full implementation cycle of SAP Business One in a manufacturing environment • SAP Certified Associate - SAP Business One 10.0 Implementation • Hands-on experience managing API connectors and platforms • A proactive approach to professional and technical development 1. Knowledge and skills to develop SAP Business One 2. Bachelors or higher Degree in IT or related territory 3. 4 to 6 years of experience in SAP for a mid-sized manufacturing company 4. 4 to 6 years of experience in management for IT or related teams 5. 4 to 6 years of experience in related to manufacturing division, such as production, purchasing or shipping. 6. 4 to 6 years with other ERP systems 7. Strong skills with finance technology, artificial intelligence, automation and data management 8. Fluency in English; preferably can speak or read Japanese PREFERRED LICENSING/CERTIFICATIONS SAP Certified Associate - SAP Business One v. 10 SQL