Senior data analyst- jobs in Shelton, CT

**HYBRID 4 DAYS/WEEK in Stamford, CT** Our major Telecommunications client is seeking a Business Intelligence Analyst to join a driven and highly motivated team, who is responsible for supporting the Service Reliability team and their mission of improving the customer experience through analytics focused on network outages/impairments and maintenance/upgrade events. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Pay: $55 - $65/hr W2 Responsibilities Improving customer experience through network outage/impairment and maintenance/upgrade analytics Data validation and ad hoc analysis using SQL, Excel, Redshift Experience Requirements Curious, self-starter, team player, detail-oriented, and strong organizer/communicator with 7+ years of experience in similar role Must be proficient in SQL, Redshift, Excel for data validation and ad hoc analysis Must be able to communicate analysis/findings in business/functional terms for senior leadership/executive audience Desired Skills: Telecommunication industry experience is a plus Data warehouse and MicroStrategy experience a plus Education Requirements Bachelor's degree in related field

Title: Business Intelligence Analyst III/IV Contract Expectations: Contract until end of 2026, potential for conversion starting as early as 3 months - please only apply if you are able to work on this set up Pay rate: $55-65 (rate varies based on years of experience) Team Overview: Our Fortune 75 MSO client is looking for a Business Intelligence Analyst to support their Service Reliability team. This team is at the center of the client's mission to improve customer experience by ensuring network reliability and measuring service performance. Their work focuses on analyzing network outages, impairments, and maintenance/upgrade events to understand how these issues impact customers and where improvements can be made. Responsibilities Analyze data related to network outages, impairments, and maintenance/upgrade events to support service reliability and customer experience improvements. Perform application analysis and data modeling design to enable centralized data warehouse development. Extract, transform, and validate data from various databases and data warehouses for reporting and cross-system sharing. Build and standardize data collection methods, validation reports, and database design practices. Utilize SQL, Redshift, and BI tools to conduct ad hoc analyses and support data-driven decision making. Develop and present insights to senior leadership in clear business and functional terms. Lead or support cross-functional discussions, collaborative problem solving, and presentations of BI findings. Facilitate training, seminars, and knowledge-sharing sessions on BI methodologies and best practices. Partner with global and cross-departmental managers to guide collaboration and improve operational performance. Qualifications 7+ years of experience in Business Intelligence, data analysis, or a similar analytical role. Advanced SQL, Redshift, and Excel proficiency required for data validation, modeling, and analysis. Experience with data warehousing, BI reporting tools, and enterprise data environments; MicroStrategy experience preferred. Strong understanding of BI concepts including data modeling, application analysis, ETL processes, and reporting. Ability to translate complex data into clear, actionable insights for executive and senior leadership audiences. Excellent presentation, communication, and cross-functional collaboration skills. Experience working within diverse, global teams and supporting business leaders across multiple departments. Familiarity with ERP systems (Oracle, SAP) and telecom industry experience-is a plus. Naturally curious, detail-oriented, organized, and a strong self-starter with sound judgment and creative problem-solving. Benefits of Working with Brooksource: Previous experience working with this client and placing both permanent employees and contractors. Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster. Dedication to keep an open line of communication and provide full transparency. 401K plan, Medical, Dental & Vision Insurance EEO Statement: Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Title: Business Intelligence Analyst Job Type: Hybrid 12 month contract Pay Rate: Starting at $48/hr REQUIRED SKILLS AND EXPERIENCE 7+ years of experience as an Analyst Must be proficient in SQL, Redshift, Excel for data validation and ad hoc analysis Must be able to communicate analysis/findings in business/functional terms for senior leadership/executive audience JOB DESCRIPTION Insight Global is hiring a Business Intelligence Analyst for the Service Reliability team for one of our clients in Stamford, CT. This team focuses on improving customer experience through analytics that focus on network outages and maintenance/upgrade events. This person will act as the liaison between business and technical teams to translate requirements. This person will pull and validate data and identify trends. They will report these findings to leadership and make recommendations. This person will need to have strong SQL skills to work with data and strong communication skills to speak to executives. This role will be performed 4 days a week on-site in Stamford, CT.

Enterprise Architect Duration: 12+ months (with possible extension) Project Description The State of CT (ITD) administers the enterprise data network and physical data centers that support all trial and appellate courts throughout Connecticut. This IT infrastructure also serves as the critical foundation for real-time, 24/7 information exchanges between state courts, law enforcement agencies, and service providers nationwide, particularly in the areas of domestic violence, criminal justice, and national security. ITD is seeking a consultant for the above-referenced position to assist with reengineering, modernizing, and relocating core components of the IT infrastructure in compliance with FBI CJIS Security Policy and NIST 800-series standards. Scope of Work In addition to the standard skills and experience required for this role, applicants should address the areas below in their resumes and be prepared to discuss their achievements. Data Center Build Coordination (Phase 1) Provide architectural oversight to ensure new facility readiness, including power distribution, UPS/generator systems, HVAC, structured cabling, rack design, and aisle containment. Review and validate vendor and facilities designs for scalability, high availability, and disaster recovery integration . Coordinate with multiple organizations and vendors across facilities management, construction, and IT engineering teams. Ensure physical and logical safeguards align with CJIS and NIST requirements. Collaborate with facilities teams and third-party vendors to ensure infrastructure components (power, cooling, cabling, racks, and physical security) meet enterprise standards. Advise on data center security best practices, including: Physical controls (secured doors and walls, limited or no windows, CCTV, intrusion detection, environmental monitoring) Strict access controls (role-based access, least privilege, badge/biometric entry, visitor logging) Compliance with CJIS, NIST SP 800-53, NIST SP 800-171, and IRS Publication 1075 (as applicable) Migration & Cutover Leadership (Phase 2) Act as the lead technical authority for migration of VMware clusters, Dell EMC storage platforms, Cisco core networking, and Palo Alto firewalls and security systems. Develop and maintain detailed migration and cutover runbooks, including rollback procedures. Oversee data replication, SRM/DR testing, and workload migrations to minimize downtime. Validate end-to-end system performance (applications, storage, and network) post-migration. Lead after-hours and weekend cutover activities to ensure business continuity. Project Management and Security Plan, organize, and track project activities, milestones, and dependencies. Partner with Judicial Branch leadership to define resource plans and project timelines. Develop comprehensive documentation, including as-built diagrams, baselines, runbooks, and lessons learned. Maintain consistent communication with stakeholders, vendors, and facilities teams throughout both project phases. Conduct structured risk assessments for each phase and implement mitigation strategies. Validate network segmentation, firewall and security policies, and Zero Trust architecture. Ensure logging, monitoring, and auditing controls are enabled to maintain CJIS and NIST compliance. Thanks & Regards Infojini Consulting Website: ********************************** Address: 10015 Old Columbia Road, Suite B 215, Columbia, MD 21046

Role Overview: The Data Architect is responsible for designing, implementing, and maintaining the organization's data infrastructure to ensure optimal data management, integration, accessibility, and security. This role defines how data is collected, stored, processed, and used across the business. Data Architecture & Design • Develop and maintain the data architecture strategy, including models, standards, and governance. • Design scalable, high-performance data solutions (data lakes, warehouses, databases, etc.). • Ensure data structures support business and analytics needs. Data Management & Integration • Oversee data ingestion, transformation, and integration from multiple internal/external sources. • Establish and maintain ETL/ELT pipelines, ensuring data quality and availability. • Partner with Data Engineers and Analysts to streamline data flows. Collaboration & Leadership • Work with IT, BI, Product, and Engineering stakeholders to align on data strategy. • Provide technical leadership and mentorship to data teams. • Recommend tools and technologies to enhance data capabilities. • Monitor data usage and ensure adherence to security best practices. Thanks Rakesh Pathak | Senior Technical Recruiter Phone: ************ *************************| *************** **********************************************************

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global speciality insurance carrier in Greenwich, CT. This is a Hybrid role see details below. This role will be Hybrid (4 days onsite, 1 day remote) and available to candidates local to the Greenwich, CT area. No C2C, Third Party or Sponsorship Title: Insurance Business Systems Analyst Location: Hybrid (4 days onsite, 1 day remote) Hybrid (Mon-Fri, 40 hours) Fulltime, Permanent Salary Range : $70,000.00- $80,000.00 10%bonus eligible) MUST HAVE Recent Experience in the Insurance Industry! This role will help bridge the gap between business needs and IT solutions in the insurance industry by gathering requirements, assisting with implementation efforts, supporting end users and software systems, and improving upon business processes. Collaborate with stakeholders, analyze data, author business and technical requirements, and help ensure that technology projects align with insurance industry standards and company goals. Responsibilities • Gather and define business requirements: Work with subject matter experts to collect and document business needs for new or enhanced systems through interviews, workshops, and surveys. • Systems Support: Help with the implementation, maintenance, and ongoing production support of critical insurance software systems and ensure system performance and stability. • Troubleshoot and test: Assist in testing and troubleshooting systems to resolve issues and ensure they function correctly. • Project Work: Assist with projects and shifting priorities as needed. • Liaise between business and IT: Function as a communication bridge between business departments (like underwriting, operations, finance) and the information technology team. • Improve processes: Analyze existing business processes to identify areas for improvement and efficiency gains. • Analyze data: Evaluate data to inform decision-making and report on key performance indicators (KPIs). • Training and documentation: Train users on software applications, system enhancements, and create detailed business process documentation. • Reporting: Respond to user requests to generate reports from the system. Skills & Requirements • Minimum of 3-5 years of experience. • Insurance Industry Knowledge: A strong understanding of insurance products, business processes, and industry regulations is crucial. • Analytical and problem-solving: Ability to analyze complex situations, identify root causes of problems, and develop effective solutions. • Communication: Excellent written and verbal communication skills to effectively collaborate with diverse business stakeholders and technical teams. • Project Management and Process Knowledge: Familiarity with different project management methodologies like Agile or Waterfall, and the ability to create process flows and user stories is beneficial. • Software Familiarity: Experience with specific insurance software platforms like Guidewire, Duck Creek, Insurity, Origami, can be a significant advantage. • Technical Skills: Experience with SQL, data visualization tools, Power BI, and understanding of software systems

This is an on-site role in Farmington, CT. Local Candidates only. No third-party candidates will be considered. We are seeking an experienced and driven Business Analyst to lead the analysis, elicitation, and documentation of business requirements in support of system development efforts for the specialty insurance sector. You will serve as a bridge between business stakeholders and technical teams to ensure the delivery of robust, compliant, and business-aligned solutions. The ideal candidate brings deep expertise in healthcare-focused specialty insurance, excels in Agile environments, and has hands-on experience supporting both manual and automated QA testing efforts. Key Responsibilities: Engage with stakeholders to gather, analyze, and prioritize business requirements, workflows, and operational processes within the specialty insurance domain. Develop comprehensive documentation including business requirements, user stories, use cases, and process flows to guide solution design, development, and testing. Facilitate workshops and collaborative sessions to ensure accurate requirement elicitation and shared understanding across cross-functional teams. Drive Agile ceremonies such as sprint planning, backlog grooming, and daily standups, ensuring clear alignment between business goals and technical execution. Partner with development teams to translate business needs into functional system solutions and ensure successful implementation. Lead and support QA testing efforts, from crafting and executing test cases to managing defect triage and resolution. Contribute to automated testing initiatives, including writing and maintaining scripts to improve test efficiency and expand coverage. Conduct impact analysis and provide recommendations for business process enhancements and system improvements. Stay current with industry trends, regulatory updates, and best practices in healthcare and specialty insurance. Qualifications: Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience). 3+ years of business analysis experience, with a strong focus on specialty insurance. Proven expertise in requirements elicitation and documentation for complex insurance systems, specifically claims systems. Strong knowledge and experience in Agile methodologies (e.g., Scrum, Kanban). Experience in manual and automated QA testing, including test planning, execution, and defect management. Familiarity with automated testing tools such as Selenium, Tosca, or similar is highly desirable. Exceptional communication, facilitation, and interpersonal skills, with the ability to work effectively across technical and business teams. Critical thinking, problem-solving skills, and a natural curiosity to explore and understand systems and processes. Comfortable troubleshooting system issues and documenting findings for resolution. Highly organized, self-motivated, and able to manage multiple priorities under tight deadlines. High attention to detail and a strong analytical mindset. Background in insurance operations is a plus. Proficient with tools such as JIRA, Visio, Microsoft Office Suite, and SharePoint. Certifications such as CBAP, CCBA, CSM, or CSPO are a strong plus.

Are you a seasoned Healthcare IT professional looking for a challenging and high-visibility role? We are seeking a Senior Application Analyst to join a highly respected hospital in Westchester, NY, supporting a broad portfolio of ancillary applications. This is an exciting opportunity to work with a talented IT team, lead projects, and play a critical role in optimizing clinical and operational systems that directly impact patient care. What employees are saying: I felt valued and supported by my managers throughout the entire duration of my tenure. Hands down one of the most rewarding career experiences I have ever had! Excellent place to work, atmosphere is great, people are friendly, excellent benefits! Title Senior Application Analyst - Ancillary Applications Location: White Plains, NY - Hybrid Salary: $115,000 - $140,000 Why This Role? Work in a collaborative, high-performing IT environment alongside some of the most talented professionals in healthcare. Exposure to a wide variety of systems and the opportunity to lead impactful projects. Career growth opportunities, including Epic HIM certification and strategic IT leadership development. Flexible work schedule with hybrid work arrangements. If you are a motivated, proactive, and highly skilled Healthcare IT professional looking for a challenging and rewarding role, we want to hear from you. About the Role As a Senior Application Analyst, you will be responsible for the advanced support, configuration, and optimization of approximately 100 ancillary applications. These applications span both clinical and business functions, including ProVation, Pyxis, Kronos, Midus, Echo, GE Muse, and Medstreaming. You will work closely with internal stakeholders and vendors to ensure system reliability, regulatory compliance, and workflow efficiency. This position provides significant growth potential and hands-on exposure to a wide range of healthcare IT systems. The successful candidate will have the opportunity to become Epic HIM certified, take ownership of complex technical challenges, and serve as a key advisor on application strategy. Key Responsibilities Provide expert-level support and troubleshooting for a diverse set of ancillary clinical and business applications. Lead application upgrades, system enhancements, and vendor-managed projects. Serve as an escalation point for Tier 1-2 analysts and guide problem resolution. Collaborate with stakeholders to analyze business and clinical needs, translate them into technical solutions, and implement best practices. Conduct workflow analysis and recommend system and process improvements to enhance efficiency and patient care. Mentor junior staff and share expertise across the IT team. Ensure compliance with HIPAA, CMS, Joint Commission, and internal IT policies. Qualifications Bachelor's degree in IT, Healthcare IT, or related field. 5-8+ years of experience supporting healthcare applications in clinical, administrative, or financial environments. Advanced knowledge of multiple healthcare applications and Microsoft O365. Proven experience leading IT or application implementation/upgrades projects. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills and ability to work with diverse stakeholders. Experience mentoring or managing small teams is a plus.

Technical Analyst I (Onsite, Bristol CT) Optomi, in partnership with a leading media and entertainment organization, is seeking a Technical Analyst I to join a 24x7 production (this is a 24x7 operation, and all team members begin on this shift, no exceptions or shift negotiation available) support environment in Bristol, CT. This is an entry-level, high-visibility role supporting mission-critical media and streaming operations. The ideal candidate brings strong problem-solving skills, excellent communication, and experience working in fast-paced IT support environments. What the Right Candidate Will Enjoy! Supporting live, high-impact production environments with real-time visibility! Gaining hands-on experience in a 24x7 enterprise IT operations center! Working closely with production, engineering, and incident management teams! Developing strong foundations in incident, change, and problem management! Exposure to observability, monitoring, and streaming media platforms! Building a long-term career path within a major media organization! Experience of the Right Candidate: 1+ year of experience in a 24x7 IT call center or helpdesk environment. Experience working with ITSM tools such as ServiceNow, PagerDuty, and Jira. Hands-on experience handling service requests and Tier 1 troubleshooting. Strong ability to work under pressure and manage urgent priorities. Excellent verbal and written communication skills. Strong customer service skills with comfort supporting high-profile stakeholders. Entry-level mindset with strong curiosity, accountability, and problem-solving ability. Responsibilities of the Right Candidate: Serve as the first point of contact for incidents reported by internal stakeholders and external partners. Gather and analyze incident details through calls, Slack interviews, and monitoring tools. Determine incident scope, severity, and business impact. Perform Tier 1 troubleshooting and resolve basic technical issues when possible. Escalate incidents to Level 2 support teams or Incident Management when required. Actively participate in incident management scribing and documentation. Ensure incidents are accurately tracked throughout their lifecycle. Collaborate with engineering, technical support, and media teams to support issue resolution. Monitor service-health dashboards and communication channels for proactive issue detection. Documentation, Tracking & Monitoring Responsibilities: Work within ServiceNow, Jira, Confluence, Microsoft Teams, and PagerDuty. Ensure proper incident tracking, reporting, and adherence to operational procedures. Document troubleshooting steps, solutions, and best practices for the knowledge base. Monitor platforms such as Datadog, BigPanda, email, and Teams for alerts and escalations. Proactively identify potential issues or performance bottlenecks. Preferred Qualifications: ITIL v3 or ITIL v4 Foundation certification. Experience with observability and monitoring tools: Datadog, BigPanda, Conviva, Grafana, Splunk Familiarity with streaming media workflows, broadcast systems, or production environments. Exposure to Major Incident, Problem, and Change Management processes.

Are you a seasoned technical leader who loves bridging product vision and engineering execution? We're looking for a Senior Technical Lead to drive agile delivery, architecture, and DevOps strategy-without getting lost in the admin work. FT Hybrid-2 days a week on site, rest remote in Westchester, NY 160-180K, plus Benefits Big plus if you come from a coding background-will not be doing coding now though Agile Sprint, Infrastructure Automation, End-to-End Design, DevOps, Leadership, CI/CD Pipelines, Cloud We're looking for a Senior Technical Lead to guide end-to-end delivery across our engineering platform. You'll combine technical architecture, DevOps leadership, and agile delivery expertise to ensure scalable, secure, and reliable solutions. This is a hands-off coding role - but you must come from a strong software engineering background to effectively lead conversations, evaluate design decisions, and steer project execution. What You'll Do Architecture & DevOps Leadership Design scalable, secure cloud-native architectures (web, mobile, backend). Drive CI/CD pipelines, infrastructure as code (Terraform, ARM), and observability improvements. Own the DevOps roadmap and work with development & infrastructure teams to boost reliability and speed. Agile Delivery & Execution Lead Agile sprint cycles, backlog prioritization, and estimation processes. Maintain structured backlogs (GitHub Projects) and coordinate engineering tasks for timely delivery. Facilitate sprint planning and delivery reviews with cross-functional teams. Product & Stakeholder Collaboration Translate product initiatives into actionable technical requirements. Provide technical feasibility insights during roadmap planning. Serve as a key bridge between engineering and product teams to ensure alignment and clarity. Required: Bachelor's or Master's in Computer Science, Engineering, or related field, or equivalent experience. 7+ years of experience in technical architecture, DevOps, or infrastructure delivery roles. Strong background in coding/software engineering (must understand the code to lead the work). Expertise with Azure, CI/CD, Terraform/ARM, and GitHub. Proficiency with PowerShell/Bash scripting. Experience managing multiple Agile sprints and backlogs simultaneously. Preferred: Azure Solutions Architect Expert or related certifications. Experience with GitHub Projects and GitHub Actions. Background in product-facing engineering or technical program management. Knowledge of cloud cost optimization, security, and compliance best practices.

About Altus Power Altus Power is a leading U.S. clean power company, driving the commercial-scale solar economy through a fully integrated platform that invests in, constructs, develops, finances, owns and operates renewable energy infrastructure. With over 1GW of operating assets across 26 states, we're delivering innovative, high-impact energy solutions to Fortune 1000 companies, financial institutions, households, municipalities and more. A portfolio company of TPG Rise Climate and backed by financial partners like Blackstone and Goldman Sachs, we're built for scale, accelerating the shift to reliable, local clean power for communities and businesses nationwide. Headquartered in Stamford, Conn. - just a short train ride from New York City - we offer a fast-paced, collaborative environment where passionate, mission-driven professionals come together to power a cleaner future. We lead with vision. We act with purpose. And we're looking for smart, driven people ready to help power what comes next. About the Position The Junior Energy Optimization Data Analyst supports the team by applying strong quantitative analysis skills to interpret data and generate insights that inform business decisions. In this role, you will assist with contract management by helping organize, track and review contractor documentation. As such, the Analyst performs a variety of organizational tasks, such as managing documents, maintaining organized records, and supporting the team with day-to-day operational needs. Collaboration with cross-functional teams-including engineering, construction, and accounting-is an essential part of the role, ensuring that data-driven insights and administrative support contribute to the success of projects across the organization. The ideal candidate is detail-oriented, technically curious, and eager to develop a deep understanding of renewable energy systems, data analytics tools, and solar project operations. Additionally, the analyst will demonstrate a keen interest in learning how to run meetings and lead engagements, gradually taking on more responsibility in collaborative settings. Responsibilities: 1. Data Collection and Quality Control * Ensure the accuracy and completeness of datasets used for reporting and analysis. * Identify missing, corrupted, or inconsistent data and coordinate with the field operations team to resolve issues. 2. Contract Management Support * Maintain accurate records of service contracts and warranties. * Assist in tracking contract compliance, deadlines, and renewal schedules. 2. Field Data Analysis and Reporting * Identify trends, anomalies, and opportunities for improvement. * Build and maintain dashboards using Excel, Power BI, Tableau, or similar tools. * Assist in the visualization of trends or O&M metrics and provide ad-hoc analytical support. 3. Operational Support & Resource Planning * Support planning and allocation of field personnel and equipment based on maintenance and operational needs. * Analyze historical data to optimize resource utilization. 4. Continuous Improvement and Learning * Support the automation of data collection, cleaning, and reporting processes using scripts or APIs. Requirements: * Bachelor's degree in Data Science, Physics, Statistics, Engineering, Environmental Science, or a related field. * 0-2 years of experience in data analytics, preferably in the energy, utilities, or sustainability sector (internships and academic projects count). * Proficiency in Excel, Power BI, or Tableau for data visualization. * Familiarity with SQL, Python, or R for data analysis and automation is a plus. * Understanding of solar PV system components (modules, inverters, BOS) and energy metrics a plus. * Comfortable working with large datasets and time-series data. * Strong attention to detail and analytical mindset. * Effective communicator with both technical and non-technical stakeholders. * Team-oriented, proactive, and eager to learn. * Ability to manage multiple tasks and meet deadlines. Work Life at Altus Our team is the asset we are most proud of. We aim to create a positive work-life balance. Here are a few of the benefits we offer: * Competitive compensation * Health and Dental Insurance (100% of premium paid of Company's standard policy) * Participation in 401k Plan * Paid cell phone service on Company's plan * Company paid lunch in the office * Company paid membership to building gym * Two monthly work from home days Altus is unequivocally committed to the principles of equal employment.

Plano, Texas;Farmington, Connecticut **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support. This position is for an operations analyst on the GBAM Operations Tax and Control - TCO team. The TCO team is responsible for supporting all elements of US tax withholding and reporting resulting from the syndicate loan business. This team works directly with the lenders and a number of global business partners including the tax operations teams in the US, APAC, EMEA, and Canada/LATAM as well as Credit Operations partners. **Responsibilities:** + Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery + Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner + Performs routine analytics, report creation, and exception processing + Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate + Provides quality service and support for internal business partners and external clients **Required Skills:** - A minimum of 1 year client facing experience - Strong attention to detail is critical - Proved ability to create and deliver strong business results - Ability to work to deadlines - Strong written and verbal communication skills - Good team player, enthusiastic and committed - Ability to prioritize, use own initiative and be flexible - Proactive approach to problem resolution - Ability to work closely with teammates to meet deadlines and navigate change **Desired Skills:** - Knowledge of the syndicated loan business or LoanIQ - Knowledge of US IRW - Proficiency with the Microsoft Office Suite **Skills:** + Customer and Client Focus + Oral Communications + Written Communications + Adaptability + Attention to Detail + Critical Thinking + Problem Solving + Active Listening + Collaboration + Result Orientation + Stakeholder Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Atlanta, GA, Richmond, VA, Indianapolis, IN, Wallingford, CT or Mason, OH. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Information Consultant- Health System Reimbursement is responsible for serving as an expert in data analysis, reporting and formulating recommendations and providing guidance to other data analysts. How you will make an impact: * Establishes, improves, and optimizes the consolidating processes for forecast and month-end results. * Consolidates and prepares executive summary reports for various business segments in the SBU for top management decision-making. * Analyzes and designs solutions to address varied and highly complex business needs. * Collaborates with businesses and technical areas to implement new or enhanced products. * Coordinates with external audits as appropriate. * Acts as the central contact with internal departments and external auditors. * Creates and maintains databases to track business performance. * Analyzes data and summarizes performance using summary statistical procedures. * Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data) and provides notations of performance deviations and anomalies. * Creates and publishes periodic reports, as well as any necessary ad hoc reports. * Makes recommendations based upon data analysis. * Provides analytic consultation to other business areas, leadership or external customers. * Data analysis and reporting encompasses a much higher level of complexity. Minimum Requirements: Requires a BS/BA degree in related field and a minimum of 5 years of experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * Proficient in modeling the financial impacts of changes in reimbursement structures and rates for health systems such as hospitals and physician practices highly preferred. * Experience benchmarking hospital or physician rates against Medicare reimbursement highly preferred. * Excel, SQL, and SAS experience highly preferred. * Strong knowledge of products as well as our internal business models and data systems highly preferred. * Experience providing leadership in evaluating financial performance of complex organizations highly preferred. * Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills highly preferred. * Ability to work independently and draw up plans to address issues/concerns highly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Atlanta, GA, Richmond, VA, Indianapolis, IN, Wallingford, CT or Mason, OH. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Information Consultant- Health System Reimbursement is responsible for serving as an expert in data analysis, reporting and formulating recommendations and providing guidance to other data analysts. How you will make an impact: * Establishes, improves, and optimizes the consolidating processes for forecast and month-end results. * Consolidates and prepares executive summary reports for various business segments in the SBU for top management decision-making. * Analyzes and designs solutions to address varied and highly complex business needs. * Collaborates with businesses and technical areas to implement new or enhanced products. * Coordinates with external audits as appropriate. * Acts as the central contact with internal departments and external auditors. * Creates and maintains databases to track business performance. * Analyzes data and summarizes performance using summary statistical procedures. * Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data) and provides notations of performance deviations and anomalies. * Creates and publishes periodic reports, as well as any necessary ad hoc reports. * Makes recommendations based upon data analysis. * Provides analytic consultation to other business areas, leadership or external customers. Minimum Requirements: Requires a BS/BA degree in related field and a minimum of 5 years of experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * Proficient in modeling the financial impacts of changes in reimbursement structures and rates for health systems such as hospitals and physician practices highly preferred. * Experience benchmarking hospital or physician rates against Medicare reimbursement highly preferred. * Excel, SQL, and SAS experience highly preferred. * Strong knowledge of products as well as our internal business models and data systems highly preferred. * Experience providing leadership in evaluating financial performance of complex organizations highly preferred. * Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills highly preferred. * Ability to work independently and draw up plans to address issues/concerns highly preferred. Job Level: Non-Management Exempt Workshift: Job Family: RDA > Business/Health Info Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

**_What Data Science contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Science applies base, scientific methodologies from various disciplines, techniques and tools that extracts knowledge and insight from data to solve complex business problems on large data sets, integrating multiple systems. At Cardinal Health's Artificial Intelligence Center of Excellence (AI CoE), we are pushing the boundaries of healthcare with cutting-edge Data Science and Artificial Intelligence (AI). Our mission is to leverage the power of data to create innovative solutions that improve patient outcomes, streamline operations, and enhance the overall healthcare experience. We are seeking a highly motivated and experienced Senior Data Scientist to join our team as a thought leader and architect of our AI strategy. You will play a critical role in fulfilling our vision through delivery of impactful solutions that drive real-world change. **_Responsibilities_** + Lead the Development of Innovative AI solutions: Be responsible for designing, implementing, and scaling sophisticated AI solutions that address key business challenges within the healthcare industry by leveraging your expertise in areas such as Machine Learning, Generative AI, and RAG Technologies. + Develop advanced ML models for forecasting, classification, risk prediction, and other critical applications. + Explore and leverage the latest Generative AI (GenAI) technologies, including Large Language Models (LLMs), for applications like summarization, generation, classification and extraction. + Build robust Retrieval Augmented Generation (RAG) systems to integrate LLMs with vast repositories of healthcare and business data, ensuring accurate and relevant outputs. + Shape Our AI Strategy: Work closely with key stakeholders across the organization to understand their needs and translate them into actionable AI-driven or AI-powered solutions. + Act as a champion for AI within Cardinal Health, influencing the direction of our technology roadmap and ensuring alignment with our overall business objectives. + Guide and mentor a team of Data Scientists and ML Engineers by providing technical guidance, mentorship, and support to a team of skilled and geographically distributed data scientists, while fostering a collaborative and innovative environment that encourages continuous learning and growth. + Embrace a AI-Driven Culture: foster a culture of data-driven decision-making, promoting the use of AI insights to drive business outcomes and improve customer experience and patient care. **_Qualifications_** + 8-12 years of experience with a minimum of 4 years of experience in data science, with a strong track record of success in developing and deploying complex AI/ML solutions, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + GenAI Proficiency: Deep understanding of Generative AI concepts, including LLMs, RAG technologies, embedding models, prompting techniques, and vector databases, along with evaluating retrievals from RAGs and GenAI models without ground truth + Experience working with building production ready Generative AI Applications involving RAGs, LLM, vector databases and embeddings model. + Extensive knowledge of healthcare data, including clinical data, patient demographics, and claims data. Understanding of HIPAA and other relevant regulations, preferred. + Experience working with cloud platforms like Google Cloud Platform (GCP) for data processing, model training, evaluation, monitoring, deployment and support preferred. + Proven ability to lead data science projects, mentor colleagues, and effectively communicate complex technical concepts to both technical and non-technical audiences preferred. + Proficiency in Python, statistical programming languages, machine learning libraries (Scikit-learn, TensorFlow, PyTorch), cloud platforms, and data engineering tools preferred. + Experience in Cloud Functions, VertexAI, MLFlow, Storage Buckets, IAM Principles and Service Accounts preferred. + Experience in building end-to-end ML pipelines, from data ingestion and feature engineering to model training, deployment, and scaling preferred. + Experience in building and implementing CI/CD pipelines for ML models and other solutions, ensuring seamless integration and deployment in production environments preferred. + Familiarity with RESTful API design and implementation, including building robust APIs to integrate your ML models and GenAI solutions with existing systems preferred. + Working understanding of software engineering patterns, solutions architecture, information architecture, and security architecture with an emphasis on ML/GenAI implementations preferred. + Experience working in Agile development environments, including Scrum or Kanban, and a strong understanding of Agile principles and practices preferred. + Familiarity with DevSecOps principles and practices, incorporating coding standards and security considerations into all stages of the development lifecycle preferred. **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $121,600 - $173,700 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/05/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

+ Considerable knowledge of the enterprise master patient index and medical record format and contents; ability to search databases and use critical thinking to discern correct patient clinical and demographic information in accordance with established procedures; ability to utilize computer system and various computer applications; ability to complete work assignments in an accurate and timely manner and escalate issues as needed; + Monitors Interface, Overlay, Merge, Incoming Messages and other Data Integrity Work queues to ensure compliance with threshold established by department leadership. + Investigate, troubleshoot, and resolves interface errors, including those caused by scanning and indexing issues, as well as mismatched data in interface messages from other agencies. + Provides for ongoing data integrity of the enterprise MPI using established mechanisms to identify, investigate, resolve and prevent duplicate medical record numbers and patient overlays, assuring that for each patient there is one record with the correct identifying information to support patient care and patient safety. + Assist patients and their families in obtaining proxy access to the patient's MyChart account. Support families and/or their legally authorized representatives in navigating the medical record amendment request process, ensuring compliance with established policies and regulations. + Assist patients and their families request to amend their medical records + Must have experience with Epic and OnBase + Experience with Axium is a plus but not required + Will be responsible for performing resolution of MPI (Master Patient Index) duplicates/overlay errors + Will perform investigations of errors/interface errors + Will perform amendment requests + Associates degree and/or RHIA are preferred + Experience is everything, if they've been in this field for years but do not have a degree or credential, still make the pass! + Must have excellent communication, logical thinking skills, and attention to detail Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Marketing Data & Measurement Business Analyst Contract Type: W2 Contractor Pay rate: $60-70 hourly Our client is seeking an experienced contractor to support a new marketing measurement product currently in adoption. This role sits between data analytics and business/product teams-leaning more toward the business side-and requires someone who is quantitative, consultative, and able to translate analytics into actionable marketing decisions. The ideal candidate has an analytics foundation, strong MMM/MTA experience, and comfort operating in a maturing team with ambiguity. This role supports marketing stakeholders driving budget allocation and subscriber growth. Responsibilities Lead discovery sessions to capture business requirements and translate them into use cases, success metrics, and BRDs. Facilitate stakeholder engagement across marketing, analytics, finance, and product teams. Serve as a subject-matter liaison on MMM/MTA concepts, capabilities, constraints, and tradeoffs. Partner with analytics and TransUnion teams to align model inputs, assumptions, and outputs to business questions. Define measurement frameworks, test designs, and KPI structures for channel and campaign decision-making. Build and manage the MMM/MTA roadmap, milestones, dependencies, and delivery timelines. Coordinate data readiness, sources, cadences, and ownership across internal teams and TransUnion. Establish operating cadences (standups, stakeholder reviews, release checkpoints). Document high-level processes, data dictionaries, and change-management steps; ensure governance and privacy compliance. Support adoption and usage of the new measurement product across marketing teams. Required Qualifications 5+ years of experience in marketing analytics, measurement, business analysis, or product-oriented roles. Hands-on MMM/MTA experience or experience implementing or transitioning into these models. Strong ability to translate analytics into business decisions for non-technical audiences. Proven experience running requirement-gathering sessions and building measurement plans/roadmaps. Background starting in data analytics and growing into business or product-focused responsibilities. Strong project/program management skills (roadmapping, milestones, RAID tracking, stakeholder communication). Experience partnering across marketing, media, analytics, finance, and data engineering. Preferred Qualifications Experience with TransUnion's MMM/MTA solution. Product management or product owner experience. Experience with experimentation (geo tests, incrementality, lift studies). Exposure to SQL, Python, or similar data tooling. Experience with Agile/Scrum and tools such as Jira or Asana. EEO Statement: Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Epic OpTime Application Analyst (Hybrid) We're looking for an experienced Epic OpTime Analyst who enjoys digging into the build, solving problems, and making the OR run more efficiently. If you're certified in OpTime (Anesthesia a plus) and want to work somewhere your ideas are valued and your work makes a real impact on patient care, this could be a great fit. What employees are saying: I felt valued and supported by my managers throughout the entire duration of my tenure. Hands down one of the most rewarding career experiences I have ever had! Excellent place to work, atmosphere is great, people are friendly, excellent benefits! Title Epic Application Analyst - OpTime Location: Stamford, CT Hybrid Salary: $120,000 - $135,000 In this role, you'll take ownership of the design, build, and support of OpTime and Anesthesia. You'll work closely with clinical teams to improve workflows, manage integrations like SPM and TrackCore, and help keep the systems that support surgical care running smoothly. What You'll Be Doing Building and maintaining Epic OpTime and Anesthesia applications Partnering with clinical and IT teams to improve workflows and user experience Managing and troubleshooting third-party integrations Providing training, documentation, and support for end users What We're Looking For Epic OpTime certification (Anesthesia certification a plus) 3+ years of Epic or application support/build experience Strong communication and problem-solving skills Someone who genuinely enjoys using technology to improve healthcare This is a solid opportunity for someone who knows the Epic build inside and out and wants to be part of a team that appreciates good work and good people

The Technical Support Analyst 1 Contractor (TA1C) is the first point of contact for handling incidents reported by DE&E Technology's internal stakeholders and external partners. With a technical background in streaming media, IT, software, media technology, or production support, their primary responsibility is to promptly gather and analyze all relevant incident information through interviews with the callers and stakeholders or by interpreting monitoring data. Upon receiving an incident, the TA1C will need to determine the issue's scope and impact. When possible, they will provide Tier 1 troubleshooting support to end-users and resolve fundamental issues. In cases where the incident requires more specialized expertise than a TA1C can handle, they will escalate the issue to a Level 2 support team or other appropriate resource (such as the Incident Management team) to coordinate resolution. Basic Qualifications • 1+ years of experience in a 24x7 IT call center or helpdesk role • Knowledge of ITSM tools such as ServiceNow, PagerDuty, and JIRA • Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues • Ability to work well under pressure and manage priorities with urgent deliverables • Strong communication and interpersonal skills for effective stakeholder and peer interaction.