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Service800 history
Service800 company history timeline
1992: President George H. W. Bush established Customer Service Week – a five-day holiday that celebrates the importance of customer service.
1995: Began hiring new part-time TSRs using a "mixed" tour of duty.
It was started back in 1996 and consumers no longer needed to use a telephone to contact companies.
1996: Enhanced the automated system to provide automated service options on the National 800 Number Network to 100 percent of the nation.
In connection with the Vice-President's National Performance Review, in 1997, the Agency established an access rate goal that 95 percent of callers will get through to the National 800 Number Network within 5 minutes of their first attempt.
1998: Added a new pamphlet, "Future of Social Security" which provides information on the solvency of Social Security, as an automated service option.
Starting October 1999 the Agency began mailing 125 million Social Security Statements (500,000 each business day) to all workers age 25 and older who are not receiving benefits.
SPIKE employees handled 24.6 percent of the National 800 Number Network calls in fiscal year (FY) 1999.
1999: Implemented a computer based "Customer Help and Information Program" that assists agents in handling telephone calls more accurately and completely.
In addition to replacing the TSRs who retired in 1999, an additional 60 TSRs were recently hired.
Beginning in fiscal year 2000, approximately 200 of these BETs will be converted to Customer Service Technicians (CSTs). The number of CSTs will increase to about 400 by October 2000.
2003: LinkedIn became officially available to the public a year after being founded in Reid Hoffman's living room.
2004: MySpace was the first social media network to achieve a million monthly active users.
2006: Twitter was launched, and one of the co-founders, Jack Dorsey, published the very first tweet.
2011: Facebook released the Messenger app for iOS and Android, thus popularizing messenger apps.
Existing toll-free numbers must be verified before September 30th, 2022 to avoid service interruption.
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Service800 competitors
| Company name | Founded date | Revenue | Employee size | Job openings |
|---|---|---|---|---|
| Percepta | 2000 | $760.0M | 4,450 | 72 |
| LegalZoom | 2001 | $681.9M | 1,080 | 85 |
| Premiere Response | - | $3.9M | 235 | - |
| Computershare | 2000 | $72.0M | 1,200 | 50 |
| Custom Direct LLC | - | $640,000 | 10 | - |
| CEI Group | 1983 | $16.7M | 75 | 14 |
| Hispanic Teleservices Corporation | 1999 | $2.7M | 69 | - |
| Customer Elation | 1993 | $86.0M | 630 | - |
| LogistiCare | - | $1.3B | 2,000 | - |
| Ryla | 1995 | $380.0M | 3,000 | - |
Service800 history FAQs
Zippia gives an in-depth look into the details of Service800, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Service800. The employee data is based on information from people who have self-reported their past or current employments at Service800. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Service800. The data presented on this page does not represent the view of Service800 and its employees or that of Zippia.
Service800 may also be known as or be related to Service 800, Service 800, Inc. and Service800.