About OnRamp
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online.
The Role
As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education.
You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals.
Responsibilities
Lead all aspects of our customer‑facing post sales strategy, operations, and process development
Own target attainment for NRR including both renewal and expansion quota.
Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development
Regularly engage and build executive level relationships with customers
Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan
Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics
Collaborate with Product and Engineering on customer escalation and ticket resolution process
Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development
Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements
Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement
Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management
Collaborate with Marketing to create and promote thought leadership content
Qualifications and Experience
Experience as a CSM in a B2B SaaS company
Experience building and leading a growing team
Experience with all post‑sales SaaS functions
Experience with SMB, Mid‑Market, and Enterprise customers
Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions.
Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus.
Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies
Strong process design skills
Exceptional executive level customer facing communication, issue resolution, and expansion sales skills
High comfort level with ambiguity and working on a small team in a fast moving environment.
Why OnRamp
Work directly with enterprise and mid‑market clients, including Fortune 15 companies
Join a high‑growth SaaS company backed by top‑tier investors
Be part of a collaborative, ownership‑driven culture
Highly competitive cash compensation, equity, and benefits
Boston‑based, 5 days a week in‑office
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know.
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$41k-50k yearly est. 1d ago
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Customer Accounts Advisor
Aarons 4.2
Service advisor job in Cranston, RI
The salary range for this role is $16.25 to $17.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$16.3-17 hourly 1d ago
CRM Prospect Management Lead & Data Governance
Boston Children's Hospital 4.8
Service advisor job in Boston, MA
A prominent healthcare institution in Boston is seeking a Prospect Management Analyst to join their Trust's team. This role is essential for managing CRM data, ensuring data integrity, and providing training to staff involved in fundraising activities. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience. Proficiency in Blackbaud CRM is required. The position involves leading data practices, supporting gift officers, and developing policy documentation. Competitive compensation and opportunities for professional development are offered.
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$99k-135k yearly est. 3d ago
Customer Service Specialist
Robert Half 4.5
Service advisor job in Rockland, MA
We are looking for a dedicated Customer Service Representative to join our team in Rockland, MA. In this role, you will provide exceptional support to customers and internal teams, ensuring smooth communication and efficient handling of inquiries and orders. The ideal candidate thrives in a fast-paced environment and possesses strong organizational skills, technical aptitude, and a commitment to delivering excellent service.
Responsibilities:
• Engage directly with customers to understand their needs and provide tailored solutions.
• Prepare accurate quotations for new pumps, pump systems, and spare parts.
• Process customer orders promptly while verifying accuracy and required documentation.
• Manage purchase orders and coordinate expedited deliveries to meet customer expectations.
• Track shipments, provide schedules, and ensure timely delivery of goods.
• Organize and support trade shows and seminars as needed.
• Maintain detailed records and generate reports to support operational efficiency.
• Collaborate with sales representatives and management to address account activities.
• Provide technical insights and assistance to customers regarding product offerings.
• Execute administrative tasks to ensure seamless support for internal and external stakeholders.
Qualifications:
• 5 years of customer service/administrative experience within the distribution, manufacturing, wholesale, or similar industry
• Strong proficiency in Windows-based programs and ERP systems, such as NetSuite.
• Excellent organizational skills with the ability to manage large volumes of data.
• Effective multitasking capabilities and attention to detail.
• Superior communication skills, both written and verbal.
• Mechanical aptitude and familiarity with mechanical equipment sales.
• Ability to pass background checks, reference checks, and drug tests.
• Solid understanding of basic math to support quotation and order processes.
$31k-39k yearly est. 1d ago
Sr. Customer Service Representative
Henderson Roofing
Service advisor job in Cranston, RI
Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.
Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT
Key Responsibilities:
Answer phone calls and address walk-ins providing exceptional customer service.
Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
Assist with preparing quotes, proposals, and contracts for residential exterior projects.
Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.
Qualifications:
3+ years demonstrated experience in a fast-paced customer-centric environment
Experience with Microsoft Office and CRM tools
Ability to successfully multi-task and dynamically manage priorities
Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required
Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
$24-26 hourly 4d ago
Stakeholder Engagement Specialist
New England Board of Higher Education
Service advisor job in Boston, MA
New England Board of Higher Education (NEBHE) | Boston, MA
Position Title: Stakeholder Engagement Specialist, New England Prison Education Collaborative (NEPEC)
Reports To: Director of New England Prison Education Collaborative (NEPEC)
Salary Range: $70,000 - 80,000
GENERAL SUMMARY:
The New England Board of Higher Education (NEBHE) seeks a Stakeholder Engagement Specialist to support the activities of the New England Prison Education Collaborative (NEPEC). NEPEC is a five-year regional initiative led by NEBHE and funded by a grant from Ascendium Education Group. Through NEPEC, NEBHE seeks to accelerate, support, and collaborate to help actualize a future where every incarcerated person in New England has access to high-quality, workforce-aligned, equitable postsecondary opportunities with a diverse range of educational pathways. Since its launch in October 2024, NEPEC has operated on three distinct levels-the regional, state, and institutional levels - to catalyze progress.
Reporting to the Director of this initiative, the Stakeholder Engagement Specialist will collaborate with the Director to support successful agency, cross-sector planning work in four New England states over the next two years and co-lead relationship development and management with state legislators and state agency stakeholders to support these efforts as well as NEPEC's success more broadly.
NEBHE is a fair chance employer and strongly encourages individuals with lived experience in the criminal legal system to apply.
NEBHE BACKGROUND:
Established in 1955 by six visionary New England governors, NEBHE is a regional compact that works across New England to help leaders assess, develop, and implement education practices and policies of regional significance; promote regional cooperation that encourages efficient sharing of education resources; and strengthen the relationship between higher education and the regional economy. Based in downtown Boston, NEBHE is a nonpartisan, nonprofit organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Stakeholder Engagement
In collaboration with initiative Director, facilitate and coordinate NEPEC's cross-state agency, statewide strategic planning efforts in four New England states. This will include engaging a wide range of stakeholders, including, but not limited to, state agency employees, corrections commissioners, prison education administrators, state legislators, and people with lived experience of incarceration.
Plan and coordinate complex, large-scale, multistate projects and technical assistance efforts supporting prison education programs (PEP), often requiring complex political judgments, a high degree of responsiveness to constituents, and a mature sense of organization priorities and concerns.
Oversee the planning, promotion, and execution of related meetings and stakeholder convenings including webinars, conferences, state house briefings, and other events. Support the Director in the facilitation of NEPEC Regional Advisory Council meetings. These activities could include development of invitations, promotional materials managing logistics, as well as executing on follow-up items.
Field outreach requests and conduct virtual exploratory calls, directing stakeholders to the relevant NEPEC team member(s) for further conversation as needed.
Represent NEBHE and NEPEC at relevant events throughout New England and nationally. Occasional overnight travel within and beyond New England is required.
Project Support
Contribute to the completion of grant reporting requirements, including grant narratives required for mid-term and final reports to funder(s).
Support the development of resources, such as agendas, briefs, and presentations, for use in key stakeholder engagements, including state strategic planning meetings.
In collaboration with the NEBHE Director of Communications and Marketing and the NEPEC team, support the development of a regular communications strategy to the networks of varied collaborators and stakeholders to support system-level change, effective collaboration, engagement and awareness of NEPEC-related information and activities.
Supervisory Responsibility
The position may involve supervision of one or more interns and/or coordination with one or more consultants in the event that such are engaged to support NEPEC state strategic planning work.
QUALIFICATIONS & SKILLS:
Required
A bachelor's degree in education, social justice, public policy, or related fields.
3+ years of relevant, progressive work experience in higher education, prison education, state policy, or similar fields.
Substantial knowledge of state corrections, legislatures, and/or intergovernmental policy processes.
Preference will be given to applicants with knowledge of all three.
Advanced proficiency in Office 365 and collaboration tools such as Teams or similar platforms.
Experience navigating the sensitivities/complexities involved in communicating about higher education in prison to a wide variety of stakeholders, including people who have been directly impacted.
Applicants who have experience navigating such complexities with other sensitive topics are also welcome to apply.
Experience navigating collaborative work and building consensus among people with differing viewpoints and priorities.
Commitment to equity, inclusion, and sensitivity in communications with diverse populations.
Strongly Preferred
Strategic planning experience, e.g., developing unit initiatives for complex stakeholder groups and planning complex projects from start to finish.
Experience working on multi-year grant-funded projects.
Expertise in higher education in prison and federal regulations related to the restoration of Pell Grants.
Expertise related to the issues and challenges that impact the success of prison education programs.
We welcome applicants with lived experience in the criminal legal system to apply.
BENEFITS
Medical, dental, and vision insurance
Life and disability insurance
Paid holidays and vacation
Retirement plan
Flexible hybrid work environment (with three required in-office days per week)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
More than half of the time (3 days per week) spent in a normal office setting, not subject to extremes in temperature, noise, odors, etc.
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
CONTACT
Interested applicants should submit a single PDF file that includes both a cover letter and resume or CV on LinkedIn or via an email to ******************** using the subject line “Stakeholder Engagement Specialist, New England Prison Education Collaborative.”
Don't meet every requirement? Research shows that some individuals, particularly women and people from historically excluded groups, are less likely to apply for jobs unless they meet every qualification. We are committed to building a diverse, inclusive, and equitable workplace, so if you're passionate about this role but your experience doesn't align perfectly with the job description, we encourage you to apply.
$70k-80k yearly 4d ago
Customer Service Representative - Training Provided
Plymouth Rock Assurance 4.7
Service advisor job in Boston, MA
As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills.
What is exciting about this role and Plymouth Rock?
This is a salary-based position that comes with full benefits, and promotional opportunities.
No prior insurance experience is required, as you will receive extensive, fully paid training and support.
Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.
We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.
Essential Functions & Responsibilities
Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat.
Making sure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our revolutionary insurance product.
Accurately enter and update policy information into the various processing systems.
Build enduring relationships with agents, customers and team members.
Be willing to learn something new every day and apply it to future customer interactions.
Qualifications and Education
Excellent oral and written communications skills
Bachelor's or Associate Degree preferred (or working towards a degree)
Ability to multitask and adapt to changes quickly
Capability to identify and address customer's needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Minimum of 1 year overall work experience preferred
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
$45k-50.5k yearly 2d ago
Customer Service Administrator
Talent Groups 4.2
Service advisor job in Boston, MA
Required Skills & Competencies
Strong organizational, time management, and coordination skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
Strong attention to detail with a high level of accuracy and professionalism.
Effective problem-solving and customer service skills.
Ability to collaborate with internal teams and external regulatory agencies.
Bachelor's degree preferred.
1-3 years of experience in an administrative, coordination, or customer service role.
An Associate's degree or High School Diploma/GED with equivalent relevant experience may be considered in lieu of a bachelor's degree.
Experience working with regulatory or compliance-focused organizations is preferred but not required.
$32k-41k yearly est. 22h ago
Chief Disability & Refugee Services Officer
Medium 4.0
Service advisor job in Boston, MA
A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services.
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$57k-89k yearly est. 4d ago
STIPEND OPPORTUNITY: Compensatory Services Saturday Program -Paraprofessional (SY25-26)
Boston Public Schools 4.5
Service advisor job in Boston, MA
Title: Stipend Opportunity: Compensatory Services Saturday Program - Paraprofessional (SY25-26) Report: Reports to Deputy Director of Programs or their designee Periodically due to unforeseen circumstances, a BPS student does not receive the services that are outlined in their individualized education program (IEP). When this occurs, a district special education team determines if these, and how much of these, services need to be provided to the student.
General Description and Goals:
Paraprofessionals will assist teachers in providing an innovative, high quality education program designed to meet the needs of the children in the Boston Public Schools. Paraprofessionals will work with compensatory services staff to create an educational environment in which quality and continuity are key factors in educating the students of the Boston Public Schools.
Responsibilities
* Supports direct instruction to children individually, in small groups, and in classroom settings
* Provides assistance with classroom activities.
* Prepares instructional materials.
* Assists in classroom set up and clean up.
* Manages individual and classroom behavior, using prescribed approaches.
* Supervises students on field trip activities.
* Performs other related duties as requested by the Compensatory Services Team/OSS department designee.
Qualifications - Required:
* Current BPS employee
* Education: High School Diploma or GED.
* Forty-eight (48) Credit Hours of College Coursework or an Associate's Degree, or a passing score on one of the two following Formalized Standardized Assessments: ParaPro Assessment (**************************** or WorkKeys Certificate of Proficiency for Teacher Assistants (*************************************************
* Minimum of two years experience working with young children.
* Current authorization to work in the United States - Candidates must have such authorization by their first day of employment
Qualification - Preferred:
* Associate's or Bachelor's Degree.
* Certification as a teacher or license as a social worker.
* BPS values linguistic diversity and believes that candidates who speak another language bring added value to the classroom, school, and district culture and diversity. BPS is particularly interested in candidates who are fluent in one of BPS' official languages:Spanish, Creole (Cape Verdean), Creole (Haitian), Chinese, Vietnamese, Portuguese, & Somali.
Terms: BTU, Paraprofessional hourly rate, $37/hour
The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.
$37 hourly 40d ago
Service Advisor
Ocean Honda of Hanover
Service advisor job in Hanover, MA
Automotive Service Technician
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The Automotive Service Technician services and repairs vehicles following all established standards and procedures. In addition, they may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. The Service Technician must deliver the highest quality service while maintaining the highest level of customer satisfaction.
The ideal candidate has experience which may include: a high school diploma or GED, some post-secondary automotive training, dealer-level or large facility experience, and/or any additional certifications, such as certification by the National Institute for Automotive Service Excellence (ASE).
An unrestricted driver's license and a clean driving record and strong physical dexterity and stamina to get the job done are required. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
This summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
Maintains cleanliness of vehicles while performing service or repairs
Performs routine service inspections or tests and completes standard maintenance jobs
Ensures that required documentation is complete and is in compliance with regulations and standards
Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions
Follows all shop policy, procedure, safety, and environmental rules
Attends all staff meetings, training, and educational classes as required
Performs other duties as assigned
Requirements
High school diploma or GED
Valid and unrestricted driver's license and clean driving record
Professional and dependable
Safety and customer service oriented
Basic computer and internet skills
Outstanding communication skills
Professional appearance and work ethic
Ability to read and comprehend instructions
Able to bend, kneel, squat, stand, and lift heavy objects as needed
Entry Level Tech may have work experience
Compensation
Competitive Pay Based on Experience
Medical Benefits
Paid Vacation
Holidays
Professional Workplace
Non-Smoking Workplace
Drug Free Workplace
Opportunity for Advancement
Direct Deposit
401(k) with Company Match
If you're highly motivated and willing to work hard, we offer the most competitive pay scale in a professional work environment. We will pay for additional automotive certification training and requirements for Certified and Master Certified Technicians.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It's time to make the most important move of your career!
Apply Now!
$49k-92k yearly est. 60d+ ago
Service Advisor
Jannell Motors
Service advisor job in Hanover, MA
The responsibilities of a ServiceAdvisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
ServiceAdvisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
ServiceAdvisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
ServiceAdvisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a serviceadvisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$49k-92k yearly est. Auto-Apply 60d+ ago
Service Advisor
Clay Subaru
Service advisor job in Norwood, MA
Job Description: ServiceAdvisor
About Us:
Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.
Position Overview:
We are seeking a motivated and experienced ServiceAdvisor to join our team. The ServiceAdvisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.
Responsibilities:
Greet customers and assess their vehicle service needs.
Clearly explain recommended services and repair options.
Prepare accurate repair estimates and obtain customer approvals.
Coordinate with service technicians to ensure timely and quality repairs.
Keep customers informed on the status of their vehicles.
Handle customer concerns and work to resolve any issues promptly.
Promote service specials and dealership maintenance programs.
Maintain accurate records of services performed and customer interactions.
Qualifications & Requirements:
Previous experience as a ServiceAdvisor in an automotive dealership or repair shop is required.
Strong knowledge of vehicle maintenance and repair services.
Excellent customer service and communication skills.
Ability to multitask in a fast-paced environment.
Proficiency in computer systems and service management software.
A team player with a positive attitude and a strong work ethic.
Valid driver's license and a clean driving record.
Benefits & Perks:
Starting Bonus up to $3,000 (based on experience and qualifications).
Competitive salary with performance-based incentives.
Health and dental insurance.
401(k)
Paid time off and holidays.
Employee discounts on service and vehicle purchases.
Ongoing training and career growth opportunities.
If you're an experienced ServiceAdvisor looking for a rewarding opportunity with a supportive team, apply today and become a part of the Clay Subaru family!
Salary Description any where from 60,000 to 200,000 per year
$49k-92k yearly est. 60d+ ago
Service Advisor
Nucar Southern New England
Service advisor job in Norwood, MA
Job Description
Nucar Chevrolet of Norwood, 381 Providence Highway, is seeking a knowledgeable ServiceAdvisor to work one-on-one with our customers, advising them on available service options and parts when their vehicles need repairs. This role will require a personable disposition as well as the development of extensive product knowledge in order to best serve all of our customers with a friendly smile and honest guidance.
Job Responsibilities:
Greet customers when they arrive at the parts and service center and direct them to an available mechanic
Consult with customers and mechanics regarding necessary vehicle repairs to ensure they are provided with the safest course of action tailored to their needs
Educate customers with in-depth information about available aftermarket and OE (original equipment manufacturer) part options
Answer questions about service outcome, maintain process transparency
Inform customers about warranty protections and potential cost savings
Help customers make informed decision between trading in a car or repairing it through our shop
Manage and oversee the service center's workflow and scheduling
Education and/or Experience:
High School Diploma or equivalent required
Extensive knowledge of automotive industry and parts required
Previous service or advising experience is preferred
Nucar is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes:
Medical, Dental, Vision Coverage
Life Insurance
Fitness Discount
Short & Long-Term Disability Insurance
Employee Referral Bonus, Longevity Bonus
Paid Vacations, Paid Holidays, & 401K with Company Contribution
We are excited about meeting you!
Nucar is a drug free, Equal Opportunity Employer
Job Posted by ApplicantPro
$49k-92k yearly est. 23d ago
Service Advisor
Colonial Automotive Group
Service advisor job in Belmont, MA
Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 25 years. We're always seeking qualified, enthusiastic individuals to join our growing team!
We are building a state-of-the-art NEW DEALERSHIP on-site that is set to open in the Late Summer of 2024
ServiceAdvisor Experience Previously Required
We are looking for a full-time ServiceAdvisor to join our team.
One of the highest volume Subaru service departments in the Northeast!
A steady flow of work.
5 Day work week with alternating Saturdays
Family Environment
Hourly pay plus monthly commission
What We Offer
Health, dental insurance
401K plan
Paid training
Paid holidays
Paid time off
Community involvement
Paid Saturday lunches
Flexible schedule
A strong group of technicians
Responsibilities
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
Advise customers on necessary/suggested services and costs; including special promotions
Follow the status of a customer's vehicle from service bay entry through the completion of work
Keep customers informed of any changes that occur
Upon completion of work, review the work order with the customer
Provide a completely satisfied customer experience
Maintain a record of carryover vehicles
Maintain a record of special order parts status
Document flat rate time or other required timekeeping according to the service department and/or manufacturers' procedures
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$48k-90k yearly est. Auto-Apply 18d ago
Service Advisor
Herb Chambers Ford
Service advisor job in Braintree Town, MA
The responsibilities of a ServiceAdvisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
ServiceAdvisor Compensation and Benefits:
Competitive Pay
Health Insurance
PTO & Sick Leave
401(K)
ServiceAdvisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
ServiceAdvisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a serviceadvisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$49k-91k yearly est. Auto-Apply 60d+ ago
Service Advisor/Writer
Maintenance & Repair
Service advisor job in Uxbridge, MA
Job DescriptionBenefits:
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Are you a customer-focused professional who thrives in a fast-paced service environment? Were looking for a ServiceAdvisor/Writer to join our team and be the trusted link between our customers and our service department.
As a ServiceAdvisor, you will be the primary point of contact for customers during their vehicle service experience. Youll guide them through the repair processfrom scheduling and service updates to final deliveryensuring transparency, trust, and satisfaction every step of the way.
Ideal Candidate Traits
Detail-oriented with strong organizational skills
Dependable and reliable under pressure
People-oriented with a passion for customer service and teamwork
Adaptable and thrives in a dynamic, fast-paced environment
Results-driven and eager to take on challenges
Key Responsibilities
Customer Communication & Intake
Manage incoming calls, screen service inquiries, and route them to the appropriate department (accounting, parts, or sales).
Accurately document customer concerns, service needs, and expectations by gathering customer information, detailed unit information and photos (e.g., mileage, data tag) via phone or upon vehicle arrival.
Documentation & Scheduling
Follow up on any missing customer documents and input information into our software.
Coordinate with the Service and Shop Manager to schedule service appointments.
Prepare and print repair orders (ROs) based on customer concerns and known issues.
Generate and print all required forms (e.g., degas tags, test inspection forms, 90-day PMs) with complete headers.
Service Order & Estimate Management
Collaborate with the Service and Parts Managers to prepare accurate service estimates and ensure alignment between ROs and quotes.
Review and update repair orders to reflect additional scope or changes based on vehicle inspections.
Communicate and obtain customer approval for any additional repairs or modifications.
Track all estimates using the estimate/quote log and monitor their status.
Operations & Workflow Oversight
Maintain the repair order (RO) rack and associated schedules to ensure workflow accuracy and shop organization.
Monitor book hours and compare estimated vs. actual hours worked, communicating updates to the Service Manager.
Step in to support or temporarily cover Service Manager duties as needed.
Customer Satisfaction & Follow-Up
Maintain accurate records of all customer interactions and services performed.
Follow up with customers to ensure satisfaction and promptly address any concerns.
Other Duties
Perform additional responsibilities as required to support the service team.
Skills and Qualifications
5+ years of experience in vehicle service and repair; experience with cargo tank trucks or tank trailers is a plus
Strong understanding of vehicle maintenance and repair procedures
Excellent communication and conflict-resolution skills
Exceptional organizational and time management abilities
Proficiency in Microsoft Outlook, Word, and Excel
Experience with service management software; Karmak preferred but not required
This is an excellent opportunity to join a team that values integrity, efficiency, and top-tier customer care. If you're ready to contribute to a high-performance service departmentapply today.
$49k-93k yearly est. 19d ago
Service Advisor
Ocean Honda of Brockton
Service advisor job in Brockton, MA
Automotive ServiceAdvisor
The ServiceAdvisor is the center of communication for service/repair activities and the liaison between customers and the technicians.
Serving as the primary point-of-contact for all automotive service and repair matters, the ServiceAdvisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.
They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
This summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revised
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that all completed repairs have gone through quality control and/or a road test
Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
Ensures all service level targets are met or exceeded
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned
Requirements
High school diploma or GED
One year of dealer-level or large facility experience preferred
Valid and unrestricted driver's license and clean driving record
Professional and dependable
Safety and customer service oriented
Basic computer and internet skills
Outstanding communication skills
Professional appearance and work ethic
Ability to read and comprehend instructions
Able to bend, kneel, squat, stand, and lift heavy objects as needed
Compensation
Competitive Pay Based on Experience
Medical Benefits
Paid Vacation
Holidays
Professional Workplace
Non-Smoking Workplace
Drug Free Workplace
Opportunity for Advancement
Direct Deposit
401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It's time to make the most important move of your career!
Apply Now!
$49k-92k yearly est. 60d+ ago
Truck Service Advisor
Description There
Service advisor job in Quincy, MA
There is an opportunity to begin a career at the best dealership group in New England! Quirk's Commercial Truck Center in Quincy, MA is seeking an experienced serviceadvisor for our busy Service Department. Quirk has opportunities for inspired and motivated individuals who have the desire and passion to succeed. Compensation will be based on experience, however, we are always willing to train the right candidate!
Job Duties:
Greeting customers in a timely, friendly manner
Writing Repair Orders and explaining charges
Performing vehicle walk around and documentation of customer concerns
Providing a complete and accurate written cost estimate for labor and parts
Checking the progress of repair throughout the day
Contacting customers regarding any changes in the estimate or time impacts
Maintaining strong customer satisfaction
Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications
Following all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Job Requirements:
Prior sales experience preferred but not required
High School Diploma or College Degree preferred but not required
Experience in managing and organizing work time and work-related activities
Excellent interpersonal skills
Must demonstrate a positive attitude and strong willingness to learn
Benefits:
Full Time - Health, Dental, Long Term Disability, Life Insurance, and Critical Illness Insurance. Quirk will provide at no cost to you, Basic Life Insurance and an AD&D policy of $20,000. All other benefits are optional and will be offered to you at a cost.
**All Quirk employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)
$48k-91k yearly est. 2d ago
Service Advisor - Legacy Place
Aritzia
Service advisor job in Dedham, MA
THE TEAM The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a ServiceAdvisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the ServiceAdvisor, you will:
* Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
* Match Clients with their product while directing them to the right Service Counter
* Carefully prepare and package the product for an Everyday Luxury opening experience
* Efficiently and accurately process transactions while preserving a world-class client experience
* Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
* Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor
THE QUALIFICATIONS
The ServiceAdvisor has:
* Proven skills, education, and/or applicable certifications
* Previous experience operating a point-of-sale system is an asset
* A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
* The ability to collaborate fluently with cross-functional partners
* A commitment to quality and investing in results that add value to the business
* An understanding and a passion for the industry in which we operate
* An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
* Product Discount - Maybe you've heard of our famous product discount? You have now.
* Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
* Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
How much does a service advisor earn in Acushnet, MA?
The average service advisor in Acushnet, MA earns between $38,000 and $125,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Acushnet, MA
$69,000
What are the biggest employers of Service Advisors in Acushnet, MA?
The biggest employers of Service Advisors in Acushnet, MA are: