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Stakeholder Engagement Specialist
Guidehouse 3.7
Service associate job in McLean, VA
Job Family:
Technology Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
We are seeking a dynamic Stakeholder Engagement Specialist to join a major government IT modernization initiative. In this role, you will serve as the primary liaison between stakeholders and the program team, ensuring seamless communication and alignment of objectives. You will leverage your expertise to foster strong relationships, provide in-depth product knowledge, and translate complex business requirements into actionable insights for the team.
As part of a high-performing, agile, and collaborative team, you will play a key role in delivering innovative technology solutions that address critical business challenges for our clients. This is a high-visibility, fast-paced project that offers the opportunity to make a significant impact in a transformative environment.
What You Will Do:
Support DHS internal and external stakeholders in utilizing product features and tools for mission-critical homeland security information sharing through guidance, training, teaching, site development and maintenance, governance facilitation, and program updates.
Understand all product capabilities to provide tailored recommendations and solutions to Federal, State, Local, Territorial, Tribal, Industry, and Private Sector (FSLTTIP) stakeholders across all mission areas.
Develop and maintain relationships with stakeholders with the support of program leadership.
Deliver presentations, briefings, and just-in-time trainings to internal and external stakeholders, including identifying, traveling to, and providing onsite support for mission-critical engagements.
Capture stakeholder requirements, pain points, challenges, and best practices; make recommendations to adopt or reject projects; and identify opportunities to improve user experiences.
Facilitate stakeholder projects from intake, governance, project scoping and requirements, user acceptance, training, launch, and ongoing maintenance.
Update and maintain information on sites, contacts, and stakeholder interactions.
Conduct mission outreach within assigned areas to identify use cases and promote adoption of product tools.
Work to expand the frequency of use and number of users on the platform.
Provide consultation on information sharing, safeguarding, best practices, lessons learned, and related processes.
Contribute to internal communications, including data calls for leadership briefings and reports.
Complete questionnaires, after-action reports, and success story templates to document mission successes for internal and external communications.
What You Will Need:
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
Bachelor's degree
Knowledge and experience with Microsoft Professional Suite (Word, Excel & PowerPoint)
Strong interpersonal and communication skills
What Would Be Nice To Have:
Experience with JIRA and Confluence for work coordination
Experience working on, coordinating, and communicating on cross-functional teams
Ability to communicate complex technical problems to a non-technical audience
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
A leading investment bank in Baltimore is seeking an Investment Banking Associate to support the Industrial & Rental Services Group. The role involves industry research, financial modeling, pitch preparation, and mentoring Analysts. Candidates should have 2-4 years of investment banking experience and possess strong quantitative and interpersonal skills. A competitive salary between $150,000 - $170,000 along with a comprehensive benefits package is offered.
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$47k-71k yearly est. 5d ago
Family Services Associate - Primary Care TheARC
Children's National Medical Center 4.6
Service associate job in Washington, DC
Family ServicesAssociate - Primary Care (The ARC)
Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits.
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm.
Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.
Salary Range: $44,782.40 - $74,630.40 (Full‑time).
Qualifications
Minimum Education: Bachelor's Degree (required).
Minimum Work Experience: One year working with individuals in crisis situations (required).
Required Skills/Knowledge: Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services:
Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
Provide needed assistance, while respecting boundaries and setting appropriate limits.
Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff:
Manage requests from patients and families for hospital or community resources.
Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication:
Communicate with social work and/or medical team about patient care needs.
Share verbally and in writing, relevant patient/family information with members of the treatment team.
Document activities according to departmental guidelines in the electronic medical record.
Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources:
Develop and maintain resource information for the department.
Promote positive working relationships with community agencies.
Serve as liaison between hospital and agency staff assisting families with resources.
Identify gaps in services and research alternatives.
Organizational Accountabilities
Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
Meet with social work or child life partner to review work performed for individual patients and families.
Participate in Family Service Team meetings and departmental staff meetings.
Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
Ensure that chart documentation is co‑signed by licensed Family Services staff member.
Participate in departmental performance improvement activities.
Core Competencies
Customer Service - Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions.
Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers.
Equal Opportunity Statement
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace
Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana.
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$44.8k-74.6k yearly 2d ago
Customs Specialist (Entry Writer)
DSV A/S 4.5
Service associate job in Herndon, VA
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Herndon, Woodland Park Rd
Division: Air & Sea
Job Posting Title: Customs Specialist (Entry Writer) - 98906
Time Type: Full Time
Customs Specialist (Entry Writer)
The Customs Specialist is responsible for managing customs-related processes and ensuring compliance with customs regulations within the transportation and logistics industry. They facilitate the smooth flow of goods across borders by handling customs documentation, resolving issues, and maintaining up-to-date knowledge of customs requirements. The Customs Specialist plays a critical role in minimizing delays and maximizing efficiency in customs clearance.
Duties and Responsibilities
Prepare and review customs documentation, including import and export declarations.
Ensure compliance with customs regulations, including tariff classification, valuation, and country of origin requirements.
Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues.
Maintain accurate and up-to-date knowledge of customs regulations and procedures.
Stay informed about changes in customs regulations, trade agreements, and industry practices.
Perform audits and reviews to assess compliance with customs requirements.
Provide guidance and support to colleagues on customs-related matters.
Handle customs inquiries, investigations, and disputes.
Monitor and track customs clearances and resolve any delays or issues.
Collaborate with customs authorities and participate in customs-related programs, such as C-TPAT or AEO.
Support the development and implementation of customs compliance procedures and policies.
Educational background / Work experience
Minimum of 2-3 years of experience in customs operations or customs brokerage.
Strong knowledge of customs regulations, processes, and documentation.
Familiarity with import and export operations and customs clearance procedures.
Skills & Competencies
In-depth understanding of customs regulations and requirements.
Proficiency in preparing and reviewing customs documentation.
Attention to detail and accuracy in customs declarations and record-keeping.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work well under pressure and meet deadlines.
Familiarity with customs valuation and classification methodologies.
Knowledge of international trade agreements and requirements.
Proficiency in using customs management software and systems.
Proficient in Microsoft Office suite.
Preferred Qualifications
Bachelor's degree in international trade, supply chain management, or a related field preferred
Certification in customs compliance or a related area.
Experience working with a variety of industries and commodities.
Familiarity with customs automation systems and software.
Experience in customs audits and compliance assessments.
Language skills
Fluent in English (oral and written)
Computer Literacy
Proficient in using customs management software and systems.
Familiarity with Microsoft Office suite (Word, Excel, Outlook).
Ability to quickly learn and adapt to new software and technology platforms used in the transportation and logistics industry.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $22.50 - $30.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Customs Specialist (Entry Writer)
Herndon
$22.5-30.5 hourly 1d ago
Antwerpen CJDR Service Advisor
Antwerpen Auton Group
Service associate job in Baltimore, MD
Description of the role:
The Antwerpen CJDR Service Advisor at Antwerpen Automotive is responsible for providing exceptional customer service to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business.
Responsibilities:
Assessing customer needs and guiding them through service options
Scheduling appointments and coordinating service timelines
Communicating vehicle maintenance recommendations clearly
Collaborating with service technicians to ensure timely completion of work
Resolving customer concerns and complaints professionally
Requirements:
Prior experience in customer service or automotive industry preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and problem-solving abilities
Knowledge of automotive terminology and maintenance practices
Benefits:
Competitive compensation: Salary plus commission
Opportunity for career growth and development
Medical, Dental and Vision insurance options
Paid time off and holidays
Employee discounts on automotive services and products
About the Company:
Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.
$44k-84k yearly est. 4d ago
Route Service Representative Trainer
Lord Baltimore Uniform Rental Services
Service associate job in Baltimore, MD
Job Description: Route Service Representative Trainer Job Type: Full-time Reports To: Route Sales Supervisor The Route Service Representative Trainer serves as a hands-on leader responsible for training and mentoring new and existing Route Service Representatives (RSRs) within our Baltimore facility. This role ensures that all RSRs meet Lord Baltimore Uniform's standards for safety, customer service, and operational efficiency. Responsibilities include onboarding, ride-alongs, performance evaluations, and route support. The Trainer promotes a culture of excellence and continuous improvement while reinforcing our "people first" values.
This position includes a 90-day probationary period, during which performance, leadership, and training effectiveness will be evaluated. Upon successful completion, the role transitions to permanent status.
Key Responsibilities:
Deliver hands-on training and onboarding for new Route Service Representatives
Reinforce safety protocols, DOT compliance, and proper vehicle operation
Teach best practices for customer service, delivery accuracy, and route efficiency
Conduct ride-alongs, route audits, and performance evaluations
Maintain training documentation and progress reports
Collaborate with Route Sales Supervisor to identify training needs and improve processes
Serve as a backup Swing Driver to support route coverage
Promote Lord Baltimore Uniform's "people first" culture in all interactions
Ensure compliance with company policies and service standards
Supervisory Responsibilities:
Provide mentorship and coaching to new and junior Route Service Representatives
Support performance reviews and development planning
Assist with scheduling and workflow coordination during training periods
Partner with Route Sales Supervisor on team development and continuous improvement
Work Schedule:
Must be available for flexible hours, including evenings and weekends
Occasional coverage of multiple routes or shifts as needed
Flexibility required for training schedules and route support
Tools & Technical Proficiency:
Familiarity with ZenduONE Fleet GPS-based delivery software and mobile delivery systems
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong understanding of DOT regulations and vehicle safety standards
Performance Metrics:
Successful onboarding and retention of new RSRs
Route efficiency and customer satisfaction scores
Safety compliance and incident reduction
Accuracy of training documentation and evaluations
Effective mentoring and team performance
Qualifications:
Required:
Minimum 3 years of experience as a Route Service Representative or commercial driver
Valid driver's license with clean driving record
Valid DOT card or ability to obtain one
Strong leadership, communication, and organizational skills
High school diploma or equivalent
Ability to lift and move heavy objects (up to 50 lbs.)
Comfortable working flexible hours and in varying weather conditions
Strong interpersonal skills and emotional intelligence
Preferred:
Experience with route optimization software or GPS-based delivery tools
Familiarity with OSHA and DOT compliance training
Ability to resolve conflict and coach underperforming team members
Prior experience in training or mentoring roles
Exposure to customer service and logistics best practices
Physical Requirements:
Able to stand, walk, bend, lift (up to 50 lbs.), and drive for extended periods
Push/pull carts weighing 50 to 400 lbs. using a dolly
Work in warm, humid, and noisy environments typical of industrial laundry operations
Perform physical demonstrations during training sessions
Comfortable working outdoors and in all weather conditions, including heat, cold, rain, and snow
Benefits:
401(k) Profit Sharing Program
Medical, Dental, and Vision Insurance
Paid Vacation and Holidays
Career Advancement Opportunities
Local company with a people first mentality
About Lord Baltimore Uniform
At Lord Baltimore Uniform we realize that your business isn't just your business... It's your life.
That's why we've dedicated ourselves to helping growing businesses by providing the highest quality linens, uniforms and apparel to help your company look and perform at its best.
As an independent uniform laundry, we believe in investing in our local economy. And that investment doesn't end with our best-in-class service agreements. Every day, we reinvest in the community because we believe in the power of relationships and people.
When you work with us, you'll get much more than world-class uniform & linen services at locally competitive pricing. You'll get the confidence of working with a business partner backed by a national network of best-in-class resources and the peace of mind of knowing you're doing business with a neighbor you can trust.
Salary Description
$55,000 to $57,200 per year
$55k-57.2k yearly 4d ago
Risk Consultant, AWS Service Adoption
Infinitive 4.0
Service associate job in McLean, VA
Infinitive is a data & AI consultancy that enables global brands to deliver results through insights, innovation, and efficiency. We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients' culture while bringing the right mix of talent and skills to enable high return on investment.
Infinitive has been named “Best Small Firms to Work For” by Consulting Magazine eight times, and has also been named a Washington Post Top Workplace, Washington Business Journal Best Places to Work, and Virginia Business Best Places to Work.
About the Role
We are seeking a Cloud & AWS Service Adoption Risk Consultant to support clients in evaluating the security, compliance, operational, and business risks associated with onboarding and scaling new cloud and SaaS services. In this role, you will leverage hands-on AWS experience to assess inherent risk, analyze controls, identify gaps, and produce clear, well-reasoned recommendations. This role requires technical literacy across the AWS ecosystem, risk/control evaluation, structured thinking, and strong documentation skills.
Key Responsibilities
AWS & Technical Expertise
Practical AWS Assessment: Leverage hands-on experience with AWS services (IAM, EC2, S3, VPC, Lambda, CloudTrail, KMS) to evaluate the security posture of proposed cloud architectures.
Service Risk Evaluation: Understand the inherent risks associated with specific AWS service types and SaaS integrations (API-driven workflows, cross-account roles, data residency).
Configuration Analysis: Identify misconfigurations within AWS environments and explain how they deviate from the AWS Well-Architected Framework or introduce enterprise risk.
Security-by-Design: Apply secure-by-design principles and control frameworks to new cloud services to ensure they are resilient and compliant before deployment.
Risk & Governance
Develop or refine cloud/SaaS adoption frameworks, risk scoring models, and tiering methodologies specifically for AWS environments.
Ensure adoption decisions align with enterprise policies (e.g., authentication standards, encryption requirements, data retention).
Partner with Enterprise Architecture to confirm alignment with security patterns and AWS-specific integration standards.
Stakeholder Engagement
Facilitate risk review meetings across InfoSec, Legal, Procurement, Privacy, and Architecture.
Translate complex AWS technical findings into clear business impact and decision options for non-technical stakeholders.
Required Qualifications
4+ years of experience in cloud security, third-party risk, SaaS vendor evaluations, or cybersecurity consulting.
Hands-on Experience: Direct experience configuring, managing, or auditing AWS services (e.g., managing IAM policies, S3 bucket permissions, or VPC security groups).
AWS Certification: Must hold at least one active AWS Certification (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Security - Specialty).
Documentation Literacy: Experience reviewing vendor security documentation (SOC reports, CAIQ/CSA, ISO 27001, FedRAMP packages) and mapping them to cloud controls.
Communication: Strong stakeholder facilitation skills-able to synthesize and present risk recommendations clearly to leadership.
Preferred Qualifications
Experience working within regulated industries (Financial Services, Healthcare, or Public Sector).
Advanced understanding of frameworks such as NIST CSF, ISO 27001, SOC, or CSA CCM/STAR.
Additional certifications such as CCSK, CCSP, CISA, or CRISC.
Prior consulting experience or experience with Infrastructure as Code (IaC) risk reviews (e.g., Terraform or CloudFormation templates).
$73k-97k yearly est. 1d ago
Commercial Lines Client Service Rep
Summit Bridge Partners 4.5
Service associate job in Baltimore, MD
About the Role
The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
Key Responsibilities
● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
● Maintain accurate client and policy information in the agency management system.
● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.
About the Candidate
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.
Qualifications
Experience: 2+ years in a customer service role, preferably within commercial insurance.
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Experience with an agency management system is a plus.
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $60,000 to $80,000
Full benefits package including health insurance and retirement contributions
Free parking
Work Environment
In-office role (Monday to Friday schedule).
Communication channels include phone, email, and team collaboration platforms
Small team with supportive culture and a mix of independent and group tasks
$60k-80k yearly 4d ago
Delivery Support Representative
Diakon Logistics 3.9
Service associate job in Arlington, VA
Company Profile: Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company. Delivery Support Representatives (DSR's) will report to the Delivery Manager. The DSR helps track the progress of deliveries and installations of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers. With the leadership and support of the Delivery Manager, they build capabilities within their teams to execute the overall Company's strategy and achieve results for their department today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the Company's vision.
Responsibilities and Duties:
Provides administrative support for a 5-day a week delivery and installation operation.
Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
Answers a high volume of calls, screens calls, schedules appointments.
Heavy customer service.
Routing via Dispatch Track.
Route monitoring and communicating with delivery teams to ensure a high level of service to our customers.
Accurate recording of daily activity, client billing, delivery contractor settlements.
Assist with compliance and fleet tracking reporting and metrics.
Determine priorities and multi-tasks.
Maintains historical records by tracking information.
Contributes to team effort by accomplishing related tasks as needed.
Skills/Requirements:
Bilingual with Spanish highly preferred.
Ready to make a difference.
Excellent computer skills with experience using Excel and MS Office applications.
Data Entry Skills, Thoroughness, Organization, Attention to Detail
Effective communication skills with awareness of relationship building skills.
Excellent written and verbal communication skills.
Dependable, with a strong focus in customer service and time management.
Bachelors' Degree and 4-6 years in the logistics/supply chain field preferred.
Able to stand and/or walk for long periods of time.
Schedule: Monday, Tuesday, Thursday - Saturday; 9:00 AM to 5:30 PM. This is an in-office position.
Hourly Rate: $17 - $19/hour, DOE, plus bonus potential.
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
$17-19 hourly 4d ago
Client Onboarding Specialist
Talent Harbor
Service associate job in Fairfax, VA
🚀 We're Hiring! Client Onboarding Specialist (Onsite - Fairfax, VA)
🕘 Schedule: Monday-Friday, 9:00 AM - 5:00 PM
💰 Pay: $18-$20/hour
🌱 Level: Entry-level / early career
Looking to start or grow your career in a hands-on, people-focused role? This might be for you 👀
We're looking for a Client Onboarding Specialist to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - working closely with Sales, Operations, and customers every day.
This is a great opportunity if you're organized, reliable, enjoy helping people, and want to learn how a business runs from start to finish.
✨ What you'll be doing
Coordinate new projects from contract to kickoff
Communicate with customers during the onboarding process
Support the Sales team with paperwork and follow-ups
Keep CRM and internal systems accurate and up to date
Partner with internal teams to keep everything moving smoothly
Help ensure a great customer experience from day one
🎯 What we're looking for
1+ year of customer service, admin, or coordination experience
Strong communication and organization skills
Detail-oriented and dependable
Comfortable using multiple systems and learning new tools
Open to feedback and eager to grow 🌱
Able to work onsite in Fairfax, VA
👉 Important: This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute.
💙 Why join?
Stable, long-standing company
Paid training and support from day one
Growth opportunities
Friendly, team-oriented environment
A role where your work truly matters
$18-20 hourly 1d ago
ISSJ III Foreign Disclosure Representative (FDR)
BTS Software Solutions 3.4
Service associate job in Columbia, MD
AVAILABLE UPON CONTRACT AWARD
Primary Location: Ft Bragg, NC
Clearance Requirement: Active Top-Secret Clearance with SCI Eligibility
BTS Software Solutions is seeking Foreign Disclosure Representatives to prepare and process foreign disclosure requests and propose recommendations to the Government per U.S. disclosure and release policies and guidance. The FDR reviews various products for release, ensuring All-Sources have been identified and appropriate security classification markings are applied and verifies sources against product content. The FDR maintains record archives of disclosure requests and adjudications and responds to requests for data; proposes disclosures or releases of information after technical and substantive reviews of information; advises on foreign disclosure policy and procedures in accordance with the Foreign Disclosure program; and tracks and maintains records for decisions concerning disclosure. The FDR possesses in-depth knowledge and experience in IC and DoD policies and procedures for determining the releasability of classified information. These positions support the J2 both CONUS at Ft Liberty, NC and OCONUS/TDY at a fixed location, on a 6-month rotational basis.
Required Qualifications:
Minimum of eight (8) years intelligence analyst or intelligence operations experience is highly desirable.
Minimum of two (2) years working as a Foreign Disclosure Representative experience is highly desirable.
Provide foreign disclosure recommendations after analyzing release requests for Classified Military Information (CMI) and Controlled Unclassified Information to support US Government information/intelligence sharing requirements.
Manage actions related to facilitate foreign visit requests, provide, and assist in foreign disclosure training, provide foreign disclosure/technology security review of technology, TTPs and operational/intelligence products across CAT 1-8 areas IA W NDP-1.
Conduct FDR duties IAW National Disclosure Policy One (NDP-1), CJCSI 2110.0 IE, DoDD 5230.11, ITAR, and USSOCOM policies.
Collaborate with Government individuals responsible for foreign disclosure, technology transfer, and export control.
Operate designated foreign disclosure database/management systems (i.e., Foreign Disclosure Management System, iDisclose, etc.) to log and provide foreign disclosure review and recommendations from varied sources, as directed by the Government.
Provide recommendations on use of DoD National Sharing Policies in support of the SOF enterprise to ensure maximum sharing with key partner nations.
Provide recommendations to Chief and/or Deputy Chief regarding foreign disclosure policies of controlled unclassified and classified information IAW applicable directives and policies per ICPG 403.1.
Prepare responses to Freedom of Information Act (FOIA) requests.
Company Overview:
BTS Software Solutions is a Service-Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.
We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich peoples lives. We offer one of the best benefits packages in the industry: Competitive health benefits package, PTO, 401K matching and vested from day one to name just a few of our benefits and perks.
BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
$32k-47k yearly est. 4d ago
Truck Service Advisor I
Travelcenters of America 4.5
Service associate job in Baltimore, MD
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
Have extensive knowledge of the products we sell and the services we provide
Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
Source parts from outside vendors and coordinate delivery
Prepare end of shift drop and shift report; Understand various payment types
Ensure the cleanliness of service counters, showroom, and customer restrooms
Maintain the safety of both our customers and team members
What we'd like to see:
A dedicated individual who works well with others and is excited to be part of our team!
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customer service experience; experience in repair or parts shop preferred
Presents self in a professional manner to customers, management, and coworkers.
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license
With us, you'll enjoy:
Competitive wages
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$35k-40k yearly est. 4d ago
Express Services Specialist
Aptask 4.4
Service associate job in Washington, DC
About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $20-$23/Hr
Job Description:
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ's service agreement with client "Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by EPIQ
Top Required Skills:
Mailroom & Printing-copy experience
Back up hospitality
Responsibilities:
Provide comprehensive administrative support to the Office Administrator.
Collaborate closely with the office administrative team, including HR, Recruiting, Operations & Management.
Event planning.
Prepare expense reports and process invoices.
Provide administrative support to ensure efficient office operations: ordering business cards, updating maps, intranet pages, and tracking expenses.
Provide support in managing visiting attorney offices and shared office spaces.
Skilled in MS Office; Word, Outlook, Excel and Adobe.
Create, revise, and format documents as per requirements.
Maintain both physical and digital filing system, including data entry and electronic file organization.
Assist with coordinating meeting logistics, including room setup and catering.
Provide Receptionist Service.
Maintain flexibility to meet deadlines and adapt to changing priorities.
Contribute to special projects as needed.
Qualifications
High school diploma required; some college preferred.
Demonstrated initiative, highly organized and detail oriented.
Possess strong interpersonal and time-management skills.
Excellent written and verbal communication skills
Strong technical skills: Microsoft Office Suite, Proficient with Excel, Chrome River a plus
Comfortable with calendar management and scheduling.
Exemplary customer service and collaborations skills, with the ability to work well within a team.
Demonstrate initiative, independent thinking and creative problem solving.
Proven ability to work independently while maintaining a high level of efficiency.
Capability to handle multiple tasks simultaneously and see projects through to completion.
Ability to work after hours when needed for events.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$20-23 hourly 4d ago
Client Service Specialist
Harrison Gray Search
Service associate job in McLean, VA
Harrison Gray Search has partnered with a premier insurance and financial services firm to find a dedicated Client Service Specialist. This is a client-focused agency that prides itself on providing a superior customer experience and maintaining the highest standards of integrity.
Role Overview
As a Client Service Specialist, you will provide exceptional support to the account management team by handling daily client requests related to claims, billing, and eligibility. This role is essential for maintaining smooth agency operations and ensuring clients receive timely, high-quality service.
Key Responsibilities
Customer Advocacy: Communicate and follow up with clients and insurance carriers to resolve inquiries quickly.
Claims Management: Manage the full claims process, including reporting, documentation, and tracking status with carriers.
Account Support: Assist account managers with client activities, including enrollment and eligibility requests.
Billing & Data Entry: Resolve billing errors and maintain accurate client policy information within the Epic management system.
Records Management: Organize and update client files to ensure all documentation is current.
Requirements
Licensing: Must hold an active Life & Health Insurance license.
Experience: At least 2 years of customer service experience in an office setting.
Specialized Knowledge: Prior experience with claims resolution and eligibility is required.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with agency management systems (Epic preferred).
Soft Skills: Strong communication skills and the ability to prioritize tasks in a fast-paced environment.
Languages: Proficiency in additional languages is a plus.
Why Join the Team?
You will work in a supportive, collaborative environment that values innovation and excellence. This position offers opportunities for professional growth and the flexibility of a hybrid work environment.
$28k-47k yearly est. 1d ago
Patient Services Associate
Pediatrix Medical Group
Service associate job in Reston, VA
Responsibilities
The Patient ServicesAssociate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient ServicesAssociate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient ServicesAssociate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$26k-34k yearly est. 17h ago
Residential Service Associate
The Tower Companies 4.0
Service associate job in Silver Spring, MD
Resident ServiceAssociate
Reports to: Property Manager, The Pearl
Position Type: Full Time
Objective:
The Tower Companies seeks a dynamic, driven individual to serve as the Resident ServiceAssociate of The Pearl, a premier Class A luxury apartment community in downtown Silver Spring, Maryland. At the edge of Rock Creek Park, the Pearl is a short walk to the Metro's Red Line. The building is beautifully designed by Baltimore-based architects, Design Collective, and is filled with light and natural materials. Living at The Pearl provides residents with innovative ways to revitalize their minds and bodies by offering a peaceful retreat from the hustle and bustle of everyday life. A place to find balance, be happy and Live Wisely! The Pearl offers a luxurious experience, while maintaining Gold LEED certification. Sustainability is a hallmark of this Tower asset. The Pearl is a part of the larger Blairs District, which consists of 4 high-rise buildings, 80 townhouse units, retail and an office building on a 27-acre campus.
As a Residential ServiceAssociate, you serve as the front-line Tower ambassador to our new and current residents at The Pearl. You are helping to build a community, one resident at a time! You take a genuine interest in those around you and representing Tower to the best of your abilities. You enjoy providing top tier customer service to all. You build trust the residents need to feel taken care of. You take pride in your residents, your community, your sales office, your coworkers, and most importantly, yourself and your work!
Key Responsibilities:
As a Residential ServiceAssociate, you are empowered to make things happen every day at The Pearl! Prepare to give your guests an incredible client experience they will not forget! Be the difference! The Residential ServiceAssociate responsibilities include but are not limited to:
Know the residents and building and exceed resident expectations by anticipating their needs.
Monitor resident (and building) service requests to ensure timely completion and do daily follow up calls upon completion to ensure resident satisfaction; identify and report emerging trends.
Monitor common areas inside and outside the building by checking for cleanliness and functionality of all equipment (e.g., coffee machine, electronics, fitness equipment); monitor trash & compactor, garages, parking lot, and recycling programs as needed; Submit and track service requests, as needed.
Manage resident communications such as preparing community messages, warning and lease violation letters and announcing these messages as well as service interruptions and scheduled maintenance.
Collaborate in execution of monthly resident lifestyle events and District-wide events (evening hours required).
Administer resident and visitor parking, fob activations/reservations, amenity reservations (schedule, charges, pre- and post-inspections), and schedule elevator reservations.
Receive and process fair housing and accommodation requests and transfer requests; submit for approval and follow through to completion & resident satisfaction
Resolve resident issues and concerns professionally and promptly. Own issues as they arise and ensure follow up for all matters.
Ensure follow up needed to ensure residents are adhering to lease agreement, policies and procedures.
Respond to on-site emergencies, as needed, within a reasonably short response time.
Support the financial performance of the property in accordance with the established budget. Maximize additional income by selling services and accurately charging fees (e.g., amenities, hospitality suites, parking, pets, and printers).
Support, cultivate and maintain a strong high level professional relationship with the Concierges, Sales, Finance and Maintenance Teams - keep concierges well informed, monitor incident reports and follow-up as needed; Monitor vendors' actions on site and coordinate escorts for occupied apartments.
Create an operating environment that assures consistent resident engagement, yields outstanding customer satisfaction ratings and community reviews.
Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day.
Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings.
Walk available or targeted apartments to ensure they are rent-ready.
Support future residents before and during the move- in process - do a final walk-through of the apartment, schedule elevator reservations, contact resident within 72 hours of move, complete and collect move-in inspection checklists, and coordinate with maintenance as necessary. Be ready on move-in day (keys, checklist, a welcoming smile).
Other duties and responsibilities as assigned by the Property Manager. Perform work outside this position as assigned by the Property Manager to facilitate the efficient operation of The Blairs, not to exceed fifty percent of working time.
Position Requirements & Qualifications:
A minimum of 2 or 3 years of full time successful work experience in a customer service role
A commitment to excellence and an elevated service experience as demonstrated through positive words and actions.
Strong command of the English language; verbal and in writing
Determined, persistent and consistent follow up actions until issues are resolved.
Ability to diffuse difficulty situations by employing customer service strategies and maintaining a positive attitude of service.
Outstanding work ethic; reliable, on time, trusted to work independently
Maturity and grace in all situations; discernment to know when to escalate an issue to management.
Coachable and teachable with a strong desire to learn and stay current in techniques and industry trends
Team oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
Social media and computer savvy; able to pick up on software programs easily.
Microsoft Office Suite skills and experience required.
Strong organizational skills and natural detail orientation; maintaining consistent documentation of work utilizing systems provided.
Capable of effectively managing multiple initiatives simultaneously.
Required to work at least one weekend a month in rotation, or as needed and assigned.
Candidates under consideration for hire must submit to and pass a background check and drug screening according to Tower's hiring standards and be willing to work in-office.
Preferred Qualifications include:
College Degree preferred
Multifamily residential experience highly preferred
The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.
If you're interested in this position and working for The Tower Companies, please apply via our candidate portal at ******************************* No phone calls please.
About The Tower Companies
For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.
$28k-38k yearly est. 1d ago
Customer Service Specialist
AJ Madision
Service associate job in Tysons Corner, VA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
$25k-33k yearly est. 3d ago
Hospitality Associate Food and Nutrition II
HCA 4.5
Service associate job in Reston, VA
Introduction
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Hospitality Associate Food and Nutrition II Reston Hospital Center
Benefits
Reston Hospital Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
* Employee Stock Purchase Plan with 10% off HCA Healthcare stock
* Family support through fertility and family building benefits with Progyny and adoption assistance.
* Referral services for child, elder and pet care, home and auto repair, event planning and more
* Consumer discounts through Abenity and Consumer Discounts
* Retirement readiness, rollover assistance services and preferred banking partnerships
* Education assistance (tuition, student loan, certification support, dependent scholarships)
* Colleague recognition program
* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Hospitality Associate Food and Nutrition II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
We are seeking a Hospitality Associate Food and Nutrition II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
The Food & Nutrition Food Service Worker II will be a competent support services employee who is responsible for the cleanliness, organization, and distribution of food and supplies in the Food & Nutrition Department. The role will provide excellent customer service to all patients and employees and may provide training and guidance to other employees performing related work.
Demonstrates the ability to perform specific competencies as listed on the Competency Checklist. Meets mutually agreed upon performance goals/objectives established annually as listed on the Performance Management Plan.
Integrates ethics in all areas of practice. Adheres to confidentiality and patient's right policies.
Completes work within acceptable time limits. Demonstrates the ability to set priorities.
Able to perform several tasks simultaneously during peak workload situations.
Ensures accuracy and completeness of work performed.
Maintains a clean organized work area.
What qualifications you will need:
* High School Graduate\Equivalent preferred
Reston Hospital Center has provided quality healthcare services since 1986. We give patients access to trained physicians and advanced technology. Our 230+ bed hospital is one of the regions leading acute care facilities in Reston and the growing Northern Virginia region. We offer a full range of medical services, including 24-hour emergency care. Our hospital specializes in maternal/child health, surgical services on both an inpatient and extensive outpatient basis. We offer urological services including lithotripsy. Our cancer care offers state-of-the-art radiation therapy, rehabilitation therapy programs and a wide array of diagnostic imaging capabilities. Reston Hospital Center is a certified Stroke Center, certified Total Joint Center and the only accredited Chest Pain Center in Northern Virginia. We are the only Hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.
At Reston Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Hospitality Associate Food and Nutrition II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$27k-31k yearly est. 7d ago
Hospitality Associate
Forrest Solutions 4.2
Service associate job in Washington, DC
Job Title: Meeting Support Specialist
Job Type: Full-Time
Shift: 12:00pm - 9:00pm (Monday - Friday)
Pay - Rate: $21.12/hr
The Meeting Support Specialist provides high-quality support for training rooms, conference spaces, and events, assisting Floor Hosts and delivering audio-visual services as needed. This role ensures meetings run smoothly and client expectations are consistently met, contributing to a positive, professional, and well-coordinated workplace experience.
Job Function
Set up training and conference rooms according to client specifications, diagrams, and special event forms. Move airwalls as needed to expand or reduce room size. Tape down wires as required.
Place training materials on tables and clean up leftover materials after meetings.
Verify room readiness meets client expectations, including lighting, supplies, audio-visual equipment, and temperature.
Ensure additional equipment is returned to storage or secured when not in use.
Maintain positive client relations by staying informed on in-house and local events and providing timely, knowledgeable responses in person, via email, and over the phone.
Monitor meeting rooms for participant arrival/departure, no-shows, and correct participant counts. Conduct regular floor tours to maintain optimal space appearance.
Anticipate client needs and identify creative solutions, serving as a first point of contact for resolution.
Capture and report customer interactions and feedback accurately.
Review and adhere to Forrest Solutions and client policies, procedures, and safety regulations.
Participate in training and professional development activities as required.
Position Requirements / Experience / Education
2-3 years of experience in hospitality, hotel/restaurant management, or event planning preferred
Strong technical skills: Microsoft Office Suite, Google Docs, and familiarity with audio/visual equipment
Ability to stand, walk, bend, squat, and kneel for extended periods
Works effectively in fast-paced environments with multiple priorities
Professional demeanor, strong listening skills, and excellent client interaction
Comfortable navigating interactions with clients of all professional levels
Core Competencies
Client-first mentality
Accuracy and attention to detail
Detail-oriented with strong multitasking skills
Sound decision-making within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication
Active listening and anticipation of client needs
Proficient with technology
Flexibility, adaptability, and prioritization
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
$21.1 hourly 1d ago
Financial Services Representative
MJ Morgan Group 3.6
Service associate job in Bel Air, MD
Ready to make a real impact? As a Financial Services Representative, you'll be the friendly face members trust and the expert who helps them reach their financial goals. Every day brings something new-from opening accounts and processing transactions to uncovering ways members can save, borrow, and thrive.
What You'll Do:
Create amazing experiences for every member who walks through the door
Help members find the right accounts, loans, and financial solutions
Handle day-to-day transactions with accuracy and confidence
Support loan applications and keep members updated along the way
Work with a supportive team that celebrates wins and drives results together
Stay sharp on products, policies, and new opportunities to serve members better
What Makes You Great for This Role:
A passion for helping people and delivering standout service
Confidence in recommending products that truly meet member needs
Strong communication, attention to detail, and problem-solving skills
Comfortable learning new systems and juggling multiple tasks
Experience in customer service, sales, or cash handling (banking is a plus!)
If you're energized by helping people, love working in a fast-paced environment, and want to grow your financial career, this role is your perfect launchpad.
Build relationships that matter-one member at a time!
How much does a service associate earn in Columbia, MD?
The average service associate in Columbia, MD earns between $27,000 and $89,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Columbia, MD
$49,000
What are the biggest employers of Service Associates in Columbia, MD?
The biggest employers of Service Associates in Columbia, MD are: