Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 1d ago
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Representative, Customer Service - Skilled
Dexian
Service associate job in Portage, MI
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$27k-35k yearly est. 2d ago
Sales & Service Consultant Grand Rapids, MI
A1 Garage Door Service
Service associate job in Grand Rapids, MI
Job Description
A Career Where Sales Meet Skilled Work
If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you.
At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself.
No garage door experience? We'll train you in every mechanical skill you need to succeed.
🤖We're piloting an AI assistant so you can interview anytime, 24/7. It helps us connect faster and gives more qualified candidates a chance. Give it a try! (Please check your email once you have completed your application.)
What Makes This Role Different
💰 Uncapped commissions: First-year earnings typically $90K-$150K+.
🏆 Your performance drives your paycheck-top performers routinely hit six figures.
🚐 Company vehicle (wrapped) + gas card-your mobile office.
🧰 All tools provided.
🏥 Medical, dental, vision & 401k.
🏖 Paid time off + weekly pay.
🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered).
🎉 One thousand dollar bonus when you graduate and launch in your market.
What You'll Actually Do
This is a sales role first, but you'll also get your hands dirty. Every day you will:
Sell
Meet homeowners on scheduled service calls.
Build trust quickly, explain options clearly, and close repair or upgrade sales.
Repair
Replace springs, rollers, motors and other door components.
Install keypads, run wiring, and adjust equipment for proper function.
Lubricate and test equipment to ensure smooth operation.
Use basic hand and power tools to complete the work you sell.
Serve
Deliver an outstanding customer experience that earns repeat and referral business.
Collect payments and document each job.
Who Thrives Here
Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance.
Relationship builders who love helping people and can explain technical info simply.
Hands-on doers who enjoy working with tools and aren't afraid of physical work.
Weather-ready professionals who can handle hot or cold garages.
Competitive, self-motivated individuals hungry for a six-figure + career.
What We Require
Valid driver's license (3+ years driving record)
Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures.
Criminal background check and drug test (THC excluded).
Basic comfort with navigation apps, Google tools, tablets, and software.
Reading and basic math skills for measurements and payments.
Minimum of 1 year in consultative sales
Not the Right Fit If…
❌ You want a M-F, 9-5 desk job. We operate 7 days a week.
❌You're the pushy type. Our next customer may be your mom.
❌ You're uncomfortable interacting directly with customers.
❌ You dislike physical, hands-on work
🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service!
#INDA1
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
(Please note: benefits are not available for part time, temporary or contract roles)
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $90K - $150K
$90k-150k yearly 8d ago
Route Sales & Service Specialist
Absopure Water 4.1
Service associate job in Grand Rapids, MI
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
$38k-49k yearly est. Auto-Apply 60d+ ago
People Services Employee Experience (Temporary)
National Heritage Academies 4.5
Service associate job in Grand Rapids, MI
Under the direct supervision of the Employee Experience Team Lead, the Employee Experience Temporary (entry-level) will provide supplementary support to the Employee Experience Team. They should provide top of the line customer service and collaborate with team members to learn and own multiple areas of the Employee Experience Team responsibilities. They should provide consistent support to meet the goals of the team and department.
COMPANY INFORMATION:
National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families, so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.
DUTIES AND RESPONSIBILITIES:
This entry-level position is ideal for candidates with limited experience in human resources.
Facilitate background checks and analyze results to determine if they meet state and NHA safety requirements to be employed at our schools.
Ensure completion of new hire documentation for all new hires prior to hire date. Work with school leaders and Business Partners to trouble shoot when there are challenges.
Facilitate conversations between employees and hiring managers to determine the best start date for all parties. Problem solve challenges around start dates such as notice timelines, training, benefit needs, etc.
Appropriately handle confidential information for purposes of employment.
Enter all new hires into our HRIS. This includes a full understanding of HRIS capabilities and requirements such as examining position funding sources and exempt/non-exempt status to determine timecard flag requirements.
Review internal movement requests and make informed decisions on how to process new job offers and set up payroll (includes facilitation of start date conversations and understanding or HRIS processing).
Work with employees to complete and submit compliance documents such as Colorado HR Personnel forms and Georgia Verifications of Lawful presence where required.
Process unprofessional conduct requests for all new hires in applicable states. Re-evaluate employment status if prior unprofessional conduct is disclosed.
Provide technical support to internal and external system users within Oracle and Sterling.
Intake and conduct quality review of volunteer and coach applications, conduct volunteer and coach background checks, make determinations on eligibility to be in our schools, update relevant systems, and audit schools for compliance.
Provide guidance to newly hired employees and office staff on how to complete I-9 forms and determine what identification documents are acceptable.
Provide expert customer service to all employees in the Service Center, schools, and external customers.
Support employee experience initiatives.
Minimal travel is expected for this role. Primarily for large company events or professional development sessions. When required, travel will be planned in advance and kept to a minimum.
Additional duties as assigned.
QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.
Associate's degree in human resources or business administration preferred.
One year of experience in human resources or customer service is preferred.
Proficient in Microsoft Office tools including Excel and Word.
A high degree of professionalism, maturity, and the ability to maintain strict confidentiality.
Must have excellent comprehension, retention, and ability to work independently.
Excellent organizational and time management skills utilized to prioritize workload in a fast-paced environment with changing deadlines.
Excellent verbal and written communication skills.
Dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
Ability to work in a strong team-oriented environment.
Ability to be adaptable and flexible.
Problem solving capabilities necessary to accomplish the duties and tasks of the position.
Ability to travel when required.
This is a full-time, in-person role (40 hours per week) based at our NHA Service Center, 3850 Broadmoor Ave., Grand Rapids, MI.
Anticipated start date: January 5, 2026
Please click here to learn more about our core values.
National Heritage Academies is an equal opportunity employer.
$35k-43k yearly est. Auto-Apply 42d ago
Customer Service Center Representative
Choiceone Financial Services, Inc. 4.2
Service associate job in Sparta, MI
Non-Exempt - Grade Level 2 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a "First Call Resolution" process.
Reports To: Customer Service Center Assistant Manager
Essential Duties and Responsibilities
* Provide friendly, helpful service that promotes financial discipline by:
* Preparing for daily interactions with a professional mindset and an organized workstation.
* Maintaining knowledge of the bank's products, services, and processes.
* Proactively greeting clients with a smile and warm tone.
* Understanding the client's objectives by asking appropriate questions and listening to the client's responses.
* Recommending the best solution or guiding the client to the appropriate staff to accomplish the client's needs and strengthen their financial well-being.
* Processing the transaction accurately and efficiently.
* Following up with the clients to ensure satisfaction and provide encouragement.
* Proactively displaying teamwork and respect for other team members.
* Answer incoming calls quickly and efficiently, escalating issues when appropriate
* Take ownership of call and respond with a "First Call Resolution" mindset
* Maintain, cross-sell, and refer all ChoiceOne products
* Record all client contact, sales, or referrals via Synapsys
* Attends department meetings as scheduled.
* Additional responsibilities as assigned.
* Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
* Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
* High School Diploma or GED
* Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
* Bilingual preferred
Competencies
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Reliability - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands and Work Environment
* Ability to work in an office environment which may include many hours of computer and telephone usage.
* This position is not remote-eligible.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$30k-34k yearly est. 60d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service associate job in Grand Rapids, MI
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 1d ago
Route Service Representative
Tekton Ministries 4.0
Service associate job in Grand Rapids, MI
As a Route Service Representative, you are responsible for the profitable sales of Tekton tools in a given sales territory.Responsibilities
• Operate a large, company-owned truck as our store on wheels
• Make weekly sales calls to businesses whose employees purchase their own hand tools such as automotive repair, car dealerships, heavy duty truck repair, heavy equipment repair, factory maintenance departments, and aviation repair
• Approach managers and owners with the intention of selling Tekton products to the business
• Meet and exceed a set sales volume
• Collect weekly accounts receivable from customers using Tekton's payment plan
Indicators of a good match for this role
• You are aligned with Tekton's philosophy, ways of thinking, and work style
• You are enthusiastic and driven
• You have strong communications skills
• You are personable and enjoy building relationships
• You can be both kind and firm
• You are confident
• You have exceptional values including honesty, integrity, and empathy
Baseline qualifications
• Familiar with professional hand tool use
• Eligible to work in the United States without visa sponsorship
Benefits package
Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
This is a full-time salaried plus commission position located in Grand Rapids, Michigan. This position requires long hours, sometimes into the evening.
Direct supervisor
Route Service Field Manager
How to Apply
*****************************************************************************************************************
About the department
The Route Service department delivers Tekton products and replacements directly to professional users at their worksites. They pioneer our route service model, continually expanding the territories we serve and the products that we offer on Tekton trucks.
$29k-46k yearly est. Auto-Apply 60d+ ago
Customer Service
Mixed Staffing and Recruiting
Service associate job in Grand Rapids, MI
Purpose: We are seeking a hard\-working, self\-motivated individual to join our team at Mixed Employment Partners. Our goal is to foster a collaborative and diverse workforce where dedication and initiative drive excellence in achieving our organizational objectives.
Responsibilities:
Responsible for receiving incoming calls from current and prospective new customers, accurate and timely order entry and processing, providing information to customers as it relates to their account or orders, suggestive selling and professional problem solving in a manner that is fiscally responsible.
Incumbents are also responsible for efficiently managing their time in a manner that generates to contact customers to generate additional sales and maintain accurate contact information.
Requirements High School Diploma
Two year degree in business or related field is helpful
Previous experience in a call center environment is a plus
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$27k-35k yearly est. 60d+ ago
People Services Employee Experience (Temporary)
National Honey Almond 4.0
Service associate job in Grand Rapids, MI
Under the direct supervision of the Employee Experience Team Lead, the Employee Experience Temporary (entry-level) will provide supplementary support to the Employee Experience Team. They should provide top of the line customer service and collaborate with team members to learn and own multiple areas of the Employee Experience Team responsibilities. They should provide consistent support to meet the goals of the team and department.
COMPANY INFORMATION:
National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families, so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.
DUTIES AND RESPONSIBILITIES:
This entry-level position is ideal for candidates with limited experience in human resources.
Facilitate background checks and analyze results to determine if they meet state and NHA safety requirements to be employed at our schools.
Ensure completion of new hire documentation for all new hires prior to hire date. Work with school leaders and Business Partners to trouble shoot when there are challenges.
Facilitate conversations between employees and hiring managers to determine the best start date for all parties. Problem solve challenges around start dates such as notice timelines, training, benefit needs, etc.
Appropriately handle confidential information for purposes of employment.
Enter all new hires into our HRIS. This includes a full understanding of HRIS capabilities and requirements such as examining position funding sources and exempt/non-exempt status to determine timecard flag requirements.
Review internal movement requests and make informed decisions on how to process new job offers and set up payroll (includes facilitation of start date conversations and understanding or HRIS processing).
Work with employees to complete and submit compliance documents such as Colorado HR Personnel forms and Georgia Verifications of Lawful presence where required.
Process unprofessional conduct requests for all new hires in applicable states. Re-evaluate employment status if prior unprofessional conduct is disclosed.
Provide technical support to internal and external system users within Oracle and Sterling.
Intake and conduct quality review of volunteer and coach applications, conduct volunteer and coach background checks, make determinations on eligibility to be in our schools, update relevant systems, and audit schools for compliance.
Provide guidance to newly hired employees and office staff on how to complete I-9 forms and determine what identification documents are acceptable.
Provide expert customer service to all employees in the Service Center, schools, and external customers.
Support employee experience initiatives.
Minimal travel is expected for this role. Primarily for large company events or professional development sessions. When required, travel will be planned in advance and kept to a minimum.
Additional duties as assigned.
QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.
Associate's degree in human resources or business administration preferred.
One year of experience in human resources or customer service is preferred.
Proficient in Microsoft Office tools including Excel and Word.
A high degree of professionalism, maturity, and the ability to maintain strict confidentiality.
Must have excellent comprehension, retention, and ability to work independently.
Excellent organizational and time management skills utilized to prioritize workload in a fast-paced environment with changing deadlines.
Excellent verbal and written communication skills.
Dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
Ability to work in a strong team-oriented environment.
Ability to be adaptable and flexible.
Problem solving capabilities necessary to accomplish the duties and tasks of the position.
Ability to travel when required.
This is a full-time, in-person role (40 hours per week) based at our NHA Service Center, 3850 Broadmoor Ave., Grand Rapids, MI.
Anticipated start date: January 5, 2026
Please click here to learn more about our core values.
National Heritage Academies is an equal opportunity employer.
$30k-39k yearly est. Auto-Apply 42d ago
The Spark Service Representative (Student Position)
Ferris State University 4.4
Service associate job in Grand Rapids, MI
The Spark is seeking students for the Service Representative position. This position may be your opportunity for growth and leadership available. Position Type: Student Position Position Requirements: *Must have ability to multitask, prioritize and adjust to new assignments quickly
* Collaborate with support team members to accomplish t Essential Duties/Responsibilities: *Answer questions
* Assist customers with merchandise selection
* Address customer concerns
* Operate point-of-sale terminal for cash, charge sales, and return transactions
* Stock and price merchandise in stockroom
* Folding and arranging shelves, fixtures and displays for peak sales periods, promotions and events Number of Positions Available: 1 Documents Needed to Apply: Resume, Class Schedule Job Close Date: Feb 13, 2026 EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit:Ferris Non-Discrimination Statement.
$32k-41k yearly est. 4d ago
Customer Service Advisor - Portage MI
Stonebriar Auto Services
Service associate job in Portage, MI
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$27k-34k yearly est. 12d ago
Customer Service/Call Center Representative - Tech Hire/Field Services
Amynta Group
Service associate job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers, including field technicians and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Provides primary dispatching and administrative duties related to scheduling requests for service to technicians.
Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports.
Develops strong relationships with technicians and business partners.
Applies departmental policies and procedures to resolve complex situations.
Sources and onboards new and potential technicians; provides candid feedback and coaching to technician workforce.
Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed.
Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts.
Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; SalesForce; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for productivity and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
$29k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Center Representative
Choiceone Bank?Hss_Channel=Fbp 126873847326483
Service associate job in Sparta, MI
Non-Exempt - Grade Level 2
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a “First Call Resolution” process.
Reports To: Customer Service Center Assistant Manager
Essential Duties and Responsibilities
Provide friendly, helpful service that promotes financial discipline by:
Preparing for daily interactions with a professional mindset and an organized workstation.
Maintaining knowledge of the bank's products, services, and processes.
Proactively greeting clients with a smile and warm tone.
Understanding the client's objectives by asking appropriate questions and listening to the client's responses.
Recommending the best solution or guiding the client to the appropriate staff to accomplish the client's needs and strengthen their financial well-being.
Processing the transaction accurately and efficiently.
Following up with the clients to ensure satisfaction and provide encouragement.
Proactively displaying teamwork and respect for other team members.
Answer incoming calls quickly and efficiently, escalating issues when appropriate
Take ownership of call and respond with a “First Call Resolution” mindset
Maintain, cross-sell, and refer all ChoiceOne products
Record all client contact, sales, or referrals via Synapsys
Attends department meetings as scheduled.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or GED
Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
Bilingual preferred
Competencies
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Reliability - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage.
This position is not remote-eligible.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$29k-36k yearly est. 60d ago
Customer Service & Event Scheduler - copy
Davenport University 3.8
Service associate job in Grand Rapids, MI
Customer Service/Event Scheduler STATUS: Part-time, Non-exempt {{1 - - - - - - - - - - -}} DEPARTMENT: Admissions and Strategic Partnerships REPORTS TO: Customer Service Manager PAY: $15/Hour The Customer Service/Event Scheduler is part of the welcome desk team at the W.A. Lettinga campus location, working shifts at the Welcome Desk. As an event scheduler, this role works closely with Admissions and Strategic Partnership leaders to plan and execute non-athletic facility use rentals, and support campus events held in general and academic spaces at the W.A. Lettinga campus. The coordinator serves as a liaison between the requestor and internal resources such as facilities, IT and catering, using relevant university policies. Arrangements are made with an eye to developing customer relationships from all interactions. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.
RESPONSIBILITIES:
As an Event Scheduler
* Support and staff non-athletic rental events held at the W.A. Lettinga campus by outside clients.
* Manage rental event inquiries, facility tours, and a rental calendar.
* Coordinate site visits with outside clients and vendors.
* Coordinate and input event forms, room reservations, payment arrangements, and catering orders.
* Maintain list of available dates for events, considering the setup and tear down needs of each, and the various locations on campus to avoid double booking.
* Collaborate with public safety, procurement and/or risk management personnel to ensure that all safety, licensing, insurance and liability guidelines are followed.
* Make recommendations for event timing, layout, or other arrangements to ensure a positive experience within the parameters of the facility.
* Work with individuals in key departments (public safety, catering, IT, facilities, etc.) to ensure that institutional requirements are considered when developing and executing event plans.
* Serve as a point of contact for vendors before, during, and after the event.
* Support internal department and student events held on campus.
* Campus tour support and other duties as needed.
As a member of the Welcome Desk team
* Cover welcome desk which may vary between 8:00 a.m. and 7:00 p.m. Currently Tuesdays until 6:30pm and Thursday until 6:30pm
* Provide GREAT customer service, anticipating and exceeding the needs of our faculty, staff, students and guests.
* Responsible for connecting campus guests to information or university resources in a friendly and energetic manner.
* Assist in carrying out office operation responsibilities which may include project work such as analyzing data, preparing reports, or other planning or coordinating work as may be needed.
* Perform work of a confidential nature.
* Demonstrate and promote the University Cultural Values.
* Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role-specific regulations.
* Perform other duties as assigned.
QUALIFICATIONS:
* High School Diploma required, relevant college coursework or bachelor's degree preferred.
* Previous administrative, business office, event planning or event sales experience preferred.
* Demonstrated positive organizational and technical skills.
* Bilingual speaker of English and Spanish is preferred.
* Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
* Ability to maintain a professional appearance and manner.
* Demonstrated ability to work accurately and effectively with financial data and computerized systems.
* Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution.
* Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
* Must be highly motivated and solution-oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
* Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
* No regular lifting requirements, occasional lifting up to 25 pounds.
* May be requested to work a flexible schedule to accommodate event requirements.
DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
Revised: May 10, 2022
Davenport University is committed to building and supporting a diverse community of students, faculty and staff. Davenport University provides equal employment opportunities to all employees, applicants and students without unlawful discrimination based on national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, veteran, or military status, marital status, height, weight, genetic information, or other protected status.
$15 hourly 11d ago
Student Financial Services Representative
Kalamazoo Valley Community College 4.3
Service associate job in Kalamazoo, MI
Are you an administrative support professional who wants to join a team that plays a critical role in serving the greater Kalamazoo community? Would you like to work with students in helping them attain their educational dreams? If so, Kalamazoo Valley Community College may have a great opportunity for you.
About Us
Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive.
About the Opportunity
Kalamazoo Valley Community College is seeking a full-time Student Financial Services Representative. The individual in this position will seek to create a collaborative partnership between students and financial aid staff. The aim is to ensure that students feel welcomed to ask their financial aid questions and share their plans/concerns authentically, in an environment designed to be responsive and supportive. This position will support several aspects of the college's strategic plan, including providing holistic student support and the processing of VA Benefits.
Characteristic Responsibilities and Duties
* Answer financial aid phone calls and emails, see students at the counter, and process paperwork.
* Assist financial aid applicants with the financial aid process and veterans with veteran benefit applications.
* Notify student financial aid applicants of information needed to complete financial aid files.
* Assist aid recipients with program requirements and process VA benefit paperwork/applications, as needed.
* Track, update, and maintain student financial aid and VA benefit files within the financial aid office.
* Complete special and ongoing projects/tasks/responsibilities (such as work-study placement and monitoring, assist with America Reads position development, review student holds, complete housing/enrollment verification paperwork, and assist with Pell reconciliation).
* Enter data into assigned computer systems (Banner, Salesforce, VA OneSource, NSLDS, etc).
* Type standard forms, letters, and other mailings.
* Taking payments for student accounts, helping students set up payment plans, and help students set up refund options.
* Occasional outreach events and Tuesday Nights until 7pm.
Minimum Qualifications:
Appropriate education, training, experience and talents are required. An example of this would be an Associate degree in an appropriate field and the equivalent of two years of general office work.
Preferred Qualifications and Experience: Physical Demands: Work Hours: Core Business Hours: Monday-Friday 8:00 am - 5:00 pm; Tuesdays 10:00 am - 7:00 pm on rotational basis. Posting Date 01/14/2026 Closing Date: Special Instructions to Applicants:
Please apply online at jobs.kvcc.edu.
This position will remain posted until filled, however, priority consideration will be given to applications received by January 28, 2026.
EEO Statement
As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.
$21k-25k yearly est. 4d ago
Regional Call Center Operator - PRN/10am-10pm
Bronson Battle Creek 4.9
Service associate job in Kalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Regional Call Center Operator - PRN/10am-10pm
The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) required.
1-2 years related experience and/or training preferred.
Previous computer/ call center experience preferred.
* Previous working knowledge of basic medical terminology
* Excellent communication skills in a high volume department, working with both the public and health care professionals.
* Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information.
* Must have the ability to provide positive customer service, communicate in English and use good grammar.
* Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department.
* Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems.
* Pages all service areas when necessary.
* Makes changes to computerized on-call schedules for physicians and departments system wide.
* Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek.
* Monitors fire alarm and medical gas system for Kalamazoo.
* Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek
* Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
10
Cost Center
1690 Bronson Communication Services (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
$24k-29k yearly est. Auto-Apply 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Ben Vanbiesbrouck-State Farm Agent
Service associate job in Spring Lake, MI
Do you have aspirations to run your own business? If so, you may want to consider working in the office of Ben Vanbiesbrouck - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.
Responsibilities
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Adaption of skills necessary to operate a business.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement in my agency
Learning to market property/casualty, life, health and bank products
Setting sales and growth goals
Working closely with the agent to gain an understanding of the agents role and office logistics
Learning how to network effectively
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies agent selection process
$26k-42k yearly est. 6d ago
Financial Services Representative State Farm Agent Team Member
Chad Heeter-State Farm Agent
Service associate job in Battle Creek, MI
Job DescriptionBenefits:
Hiring bonus
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our Battle Creek office has been in operation since January 1, 2017, celebrating eight years of growth, while our Marshall office opened on July 1, 2024. Our team consists of 7 dedicated members in Battle Creek and 5 in Marshall, along with the agent. I am a proud graduate of Mattawan High School (2006), Ferris State University, and Grand Valley State University, where I earned a business degree in 2010.
Our office culture is the cornerstone of our success, with a dynamic and enjoyable work environment where we prioritize hiring individuals who bring positive energy and contribute to our team's collective greatness. We offer a competitive matching 401k, flexible hours and a hiring bonus as perks for our employees.
ROLE DESCRIPTION:
As a Financial Services Representative State Farm Agent Team Member with Chad Heeter - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must currently hold relevant financial service licenses (Life/Health, SIE, Series 6/63/65)
Sound knowledge of financial service products.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
$26k-43k yearly est. 3d ago
Financial Services Representative State Farm Agent Team Member
Ridge Tefft-State Farm Agent
Service associate job in Charlotte, MI
Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Ridge Tefft - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Bachelor's degree in finance, economics, accounting, or a related field.
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial services representative.
Sound knowledge of financial legislation.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Health benefits
Profit sharing
Growth potential/Opportunity for advancement within my office
How much does a service associate earn in Kentwood, MI?
The average service associate in Kentwood, MI earns between $22,000 and $63,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Kentwood, MI
$37,000
What are the biggest employers of Service Associates in Kentwood, MI?
The biggest employers of Service Associates in Kentwood, MI are: