Post job

Service supervisor jobs in Greenburgh, NY - 540 jobs

All
Service Supervisor
Operation Supervisor
Customer Service Manager
Service Director
Service Desk Supervisor
Customer Service Supervisor
Regional Supervisor
Center Supervisor
Service Manager
Call Center Supervisor
Client Service Supervisor
  • Service Desk Supervisor

    Omega Systems 4.1company rating

    Service supervisor job in Elmwood Park, NJ

    Service Desk Supervisor Reports To: Service Desk Manager Division: Service Desk FSLA: Exempt Office Designation: Elmwood Park-In Office, Hybrid Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies. You'll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction. Functional Responsibility and Task Statements Operational Responsibilities Supervising end-user services and technical support services. Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone. Provide consistent training and mentoring to members. Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns. Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis. Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance. Create, Update, and Improve Documentation to ensure high level of service. Review Timesheets Weekly Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities. Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes. Leadership and People Responsibilities Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally. Technical Responsibility and Task Statements Administrate and facilitate personnel to hire and retain staff. Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness. Establish staff training and development programs related to technical services. Develop measures and controls to ensure performance standards and goals are achieved. Develop and maintain Key Performance Indicators (KPIs) around testing performed within team. Mentor and develop direct reports through personal behaviors. Ensure to provide customer satisfaction across all technical service offerings. Provide monthly technical activity and status reports Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated. Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. Travel Requirements: Minimal travel is required for this position. Desired Qualifications and Skills Required Bachelor's degree in a job-related discipline or equivalent working experience. Minimum of five years of technical experience. Must have former technical supervisory experience preferably in a Call Center or similar environment. Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software. Ability to: develop and recommend strategic and tactical plans for the delivery of technical services. Ability to communicate technical/complex information both verbally and in writing. Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels EEO STATEMENT It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
    $60k-121k yearly est. 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Industrial Customer Service Supervisor

    Xecutive Recruitment Inc.

    Service supervisor job in Stamford, CT

    This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
    $38k-57k yearly est. 17h ago
  • Maintenance Operations Supervisor

    Summerhill Associates

    Service supervisor job in Katonah, NY

    At Summerhill Associates, this role leads the delivery of high-end landscape maintenance across a portfolio of premier properties, ensuring every landscape reflects the company's commitment to exceptional quality and horticultural excellence. The position collaborates closely with clients, landscape architects, and internal teams to preserve design intent while identifying opportunities to enhance and elevate each property. This is an exciting opportunity to play a key role in shaping maintenance standards, supporting design initiatives, and influencing the long-term success. Essential Functions: Oversee and lead the execution of all landscape maintenance functions including weekly landscape maintenance, plant health care, tree pruning and replenishment planting Responsible for submitting detailed reports every Friday afternoon and communicating completed work performed that week and the upcoming schedule to the company for all assigned accounts Design, estimate and communicate enhancement and planting opportunities for all landscape maintenance clients with Landscape Architects, Clients and Ownership/Client Representatives Assist with landscape design projects and become familiar with all aspects of design technology Effectively work, communicate and follow-up with landscape architects, designers, clients and builders to ensure maintenance of projects matches design intent Execute all work to the highest horticultural standards Assist in the development of a maintenance manual for all assigned projects that graphically outlines and adheres to horticultural best practices Lead the oversight of maintenance accounts, including coordination with sub-contractors, to ensure jobs are executed to the highest standard Coordinate with sub-contractors, clients and all entities involved in assigned jobs to make sure all aspects of the work are organized, efficient and effectively communicated Coordinate and communicate information on assigned projects between office and field operations Role Responsibilities: Assist with plant sourcing including visiting nurseries to tag plant material for Summerhill Associates as needed Assist with phases of design projects as needed and if schedule allows. This includes design development, sourcing, plant layout and maintenance Assist in the execution of safety training for landscape crews on assigned projects. Ensure that training is executed on a frequent basis and reinforced on job sites Responsible for the training of landscape crews in accordance with the best management practices in all facets of landscape maintenance and horticulture Ensure job sites are organized and clean Perform job start up inspections and recommendations with foreperson/field PM Verify contract specifications for maintenance of plant material are being met Required Skills/Abilities: Good verbal and written communication skills Strong horticultural knowledge AutoCad, Lumion, Sketch Up and Rhino Extremely detail-oriented Ability to read, understand, and execute drawings, and plans
    $48k-82k yearly est. 1d ago
  • Director Dietary Services

    St. Mary's General Hospital 3.6company rating

    Service supervisor job in Passaic, NJ

    St. Mary's General Hospital , located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit *************** Our Director of Dietary Services oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development. Education and Work Experience Registered Dietitian (RD) required. Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience. Two (2) years experience in the fields of nutrition and food service management desirable. Food Safety Certification from an accredited organization and maintain current. St. Mary's General Hospita l offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $76,090.00 to $103,584.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************
    $76.1k-103.6k yearly 2d ago
  • Customer Service Supervisor

    Sonic Healthcare USA 4.4company rating

    Service supervisor job in Hicksville, NY

    We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $65k-80k yearly Auto-Apply 60d+ ago
  • Service Desk Supervisor

    Bio-Reference Laboratorie

    Service supervisor job in Elmwood Park, NJ

    The Service Desk Supervisor role is responsible for supporting daily Service Desk operations and ensuring that end users receive timely and effective assistance. This includes supervising frontline support staff, coordinating incident and request workflows, and overseeing basic procedures related to the identification, prioritization, and resolution of service issues. The supervisor will collaborate with a managed services call center as well as internal desktop support team members to maintain consistent quality of service across BioReference Health LLC. The Supervisor will support Desktop Services operations, partially outsourced and partially internal and will work closely with the Director of Operations, IT Infrastructure & Operations to contribute to continuous improvement of technologies and processes supporting end users. Responsibilities: Duties may include but are not necessarily limited to the following: * Oversee day-to-day Service Desk operations including incident management, service request fulfillment, ticket escalations, and tracking of service commitments. * Ensure adherence to ITIL processes, specifically Incident, Request, Problem, and Knowledge Management. * Maintain and help improve SLAs, KPIs, and service quality metrics in coordination with the Director of Operations. * Drive continuous service improvement initiatives to enhance responsiveness, user satisfaction, and operational efficiency. * Support compliance-related processes and documentation relevant to SOX, SOC 2, and internal audit functions, ensuring controlled handling of confidential information. * Facilitate and support the installation, testing, and setup of new hardware and software. * Assist desktop engineers with escalated or complex issues as needed. * Provide hands-on technical support as required, including software installation, hardware configuration, system/application setup, and backup processes. * Validate and test fixes to ensure proper resolution and avoid recurring issues. * Supervise Level I -- Level II internal support staff, offering coaching, guidance, and support to improve team performance and technical capabilities. * Manage scheduling, workload assignments, and coverage planning to ensure consistent support availability. * Conduct performance feedback discussions, assist with hiring processes, and support training and development of team members. * Lead by example and foster a service-oriented culture emphasizing ownership, responsiveness, and continual improvement. * Monitor Service Desk and Desktop Support performance metrics and escalate trends affecting service quality. * Capture and analyze operational data to make recommendations for process improvements. * Assist in enforcing policies, procedures, and standards to ensure consistent service levels. * Promote effective collaboration between Service Desk, Desktop Support, Infrastructure, and other IT teams. * Support tracking of IT inventory, deployment of devices, and forecasting equipment needs. * Assist with IT purchasing and asset lifecycle processes in coordination with Infrastructure & Operations leadership. Qualifications * Bachelor's degree preferred; equivalent experience considered. * 2--4+ years of IT support or service desk experience; healthcare experience is a plus. * Strong organizational, communication, and follow-up skills; ability to multitask in a fast-paced environment. * Experience providing guidance or mentorship to junior technical staff. * Familiarity with ITIL processes and incident/request workflows. * Basic understanding of asset management and compliance-related requirements (e.g., SOX, SOC 2). * Strong written and verbal communication skills; ability to interact professionally with stakeholders at all levels. * Proficiency with Microsoft Office tools; familiarity with Visio and project-tracking tools is helpful. * Working knowledge of Microsoft technologies including Windows, M365, and user/device administration. * Exposure to cloud environments such as Azure is a plus. * Awareness of security best practices and standard end-user support procedures. BioReference Health, LLC is an Equal Opportunity Employer. This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.
    $51k-95k yearly est. 45d ago
  • Customer Service & Order Fulfillment Manager

    Technogym

    Service supervisor job in Jersey City, NJ

    Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact * Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. * Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. * Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. * Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. * Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations * Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. * Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) * Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability * Guarantee an effective Close the Loop process, in line with Technogym policies * Responsible to ensure proper Governance and Compliance of Order To Cash Process * Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient * Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: * Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. * Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. * In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. * Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. * Provides strong, empathetic leadership that inspires and develops high-performing teams * Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. * Able to work on-site 5x/week at our Jersey City offices What We Offer: * Salary range $100,000 - $115,000 commensurate with experience * Comprehensive medical, dental, and vision insurance - eligible starting first day of employment * 401k with company match - eligible first day of employment * PTO * On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
    $100k-115k yearly 60d+ ago
  • Customer Service & Order Fulfillment Manager

    Technogym USA United States

    Service supervisor job in Jersey City, NJ

    Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability Guarantee an effective Close the Loop process, in line with Technogym policies Responsible to ensure proper Governance and Compliance of Order To Cash Process Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. Provides strong, empathetic leadership that inspires and develops high-performing teams Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. Able to work on-site 5x/week at our Jersey City offices What We Offer: Salary range $100,000 - $115,000 commensurate with experience Comprehensive medical, dental, and vision insurance - eligible starting first day of employment 401k with company match - eligible first day of employment PTO On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
    $100k-115k yearly 60d+ ago
  • Operating Supervisor, OR Electric Ops - Eastern OH Ops

    Con Edison 4.9company rating

    Service supervisor job in Spring Valley, NY

    Under general supervision of the Manager/Section Manager, is responsible for the supervision and assignment of work to Electric crews under his or her direction. These activities include installation, construction, maintenance, removal, repair, operation and inspection of the overhead and underground distribution and transmission system, as well as related support functions. Required Education/Experience Bachelor's Degree and with 2 years related work experience in Planning, Construction or Resource Management or Associate's Degree and with a minimum of 4 years related work experience in Planning, Construction or Resource Management. or High School Diploma/GED and with a minimum of 5 years related work experience in Planning, Construction or Resource Management. Relevant Work Experience Must have demonstrated computer skills in Microsoft Office, Mainframe & Web based systems. Ability to coordinate with other departments. Experience with work management system or Outage Management System preferred. Must possess excellent interpersonal skills and have the ability to foster a team spirited work environment in support of Corporate Values. Must be able to balance priorities, handle multiple assignments with changing priorities and take decisive action. Must have the ability to evaluate, prioritize and respond rapidly to changing conditions. Must have the ability to understand and interpret maps, diagrams and prints. The ability to work with all levels of management and union personnel is essential. Must be able to effectively lead and manage work crews. Licenses and Certifications Driver's License Required Commercial Driver's License (CDL) - Class A Preferred Physical Demands Ability to respond to system emergencies Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces) Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Core Responsibilities Maintain a working knowledge of relevant state and federal codes along with Orange & Rocklands electric standards, work procedures, and EH&S rules and guidelines. Conduct safety talks, provide support and resources. Conduct safety audits to ensure that all employees receive mandatory compliance and skills training as required by OSHA and Company specifications. Take corrective actions and give timely feedback to staff as necessary including progressive discipline. Ensure that personnel time reports are accurate before approval. Certify, account for and approve expenditures for labor, material, supplies, and equipment within prescribed budgets. Verify and approve time sheets, invoices and material sheets for vendors, enforces contractual requirements and enter information into the contractor oversight system. Order, coordinate and ensure the availability and timely delivery of materials, supplies and equipment. Conduct field visits to analyze and evaluate conditions. For trouble jobs assist in determining a course of action to correct abnormalities found. Enforce good housekeeping practices for equipment and work areas. Ensure safety in work procedures and job set-ups. Plan, organize, schedule and assure the assignment of personnel to optimize productivity and meet operating goals, and climatic and system conditions. With Safety as the primary focus, emphasize professionalism, honesty, concern, courtesy and teamwork within the unit to achieve operational excellence and optimize the customer experience. This position acts as Duty Supervisor on a rotating basis, and incumbents must be available to respond to system and Company emergencies when called. Participate in the Companys emergency management processes and storm plans as required.
    $45k-66k yearly est. Auto-Apply 3d ago
  • Client Coord Supervisor

    Elara Caring

    Service supervisor job in Paterson, NJ

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : Care Team Supervisor, Home Care Paterson, New Jersey On-Site Position | Full-Time | Monday - Friday At Elara Caring, we believe the best care happens at home-where people feel most comfortable. That's why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you'll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you're ready to lead with purpose and help others thrive, we'd love to have you on our team. Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference. What We Offer: * A collaborative and supportive work environment * A meaningful opportunity to positively impact lives every day * Competitive compensation packages * Tuition reimbursement for full-time employees * Free continuing education opportunities for all team members * Clear paths for career growth and advancement * Comprehensive medical, dental, and vision insurance * 401(K) with employer match * Generous paid time off, including holidays and family/pet bereavement * Pet insurance for your furry family members As the Care Team Supervisor, you'll contribute to our success in the following ways: * Coordinate and schedule personal care services, including coverage for planned and unplanned absences * Maintain accurate client service records, plans of care, caregiver schedules, and required documentation * Review and manage service authorizations and contract-specific requirements * Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery * Support branch growth initiatives and operational planning efforts * Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards * Provide guidance, coaching, and support to caregivers to promote performance and engagement * Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services * Conduct caregiver orientations as required * Collaborate with payroll and timekeeping teams * Monitor daily service delivery to ensure adequate caregiver availability and coverage * Monitor systems to confirm authorizations align with scheduled services and Review utilization reports * Communicate professionally and effectively with caregivers, clients, case managers, and leadership * Represent Elara Caring in a professional and positive manner within the community * Perform additional duties and projects as assigned to support team and organizational success What is Required? * High School Diploma or GED required * Associate's or Bachelor's degree preferred * Experience working with elderly or disabled populations preferred * Five (5) years of experience in a fast-paced office or healthcare environment preferred * Working knowledge of Medicare/Medicaid and home care operations preferred * Strong computer proficiency and documentation skills * Excellent organizational and multitasking abilities * Professional verbal and written communication skills * Strong leadership, coaching, and motivational skills * Ability to thrive in a fast-paced, high-volume environment * Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location * Reliable transportation and ability to travel locally and occasionally to support audits or operational needs You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director. This is not a comprehensive list of all job responsibilities; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
    $53k-86k yearly est. Auto-Apply 4d ago
  • Service Operations Supervisor

    Rivian 4.1company rating

    Service supervisor job in Blauvelt, NY

    About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service experience. Your primary responsibility is to lead our front-of-house and parts operations, ensuring the seamless and exceptional service our owners expect. You will champion Rivian's high standards of hospitality and operational precision, leading by example and empowering your teams of Service Advisors and Parts Advisors. By focusing on flawless execution, you will ensure every customer interaction is positive, every part is precisely where it needs to be, and every owner gets back to their adventure with confidence. Responsibilities Uphold the Customer Experience Champion and uphold Rivian's world-class service standards, meticulously executing every customer touchpoint from arrival to departure to be welcoming, intuitive, and memorable. Serve as the ultimate ambassador of the Rivian brand, embodying our values and ensuring every customer interaction reflects our commitment to excellence and adventure. Champion the voice of the customer, using feedback to relentlessly refine and elevate the service experience in line with company standards. Act as the primary point of contact for complex customer situations, resolving issues with grace, empathy, and a commitment to restoring owner confidence. Oversee Front-of-House Operations Direct intake and checkout flows to address all customer concerns with the highest level of responsiveness and attention, embodying an automotive hospitality approach. Guide thoughtful responses to customer inquiries and escalated operational failures in a timely fashion, applying sound problem-solving skills to maintain a high standard of quality for our customers. Ensure the accurate translation of customer-reported concerns into clear, actionable work orders for technicians to complete. Orchestrate communication of estimated completion times, regular updates, and thorough follow-through on each customer vehicle. Analyze service lapses that impact customer experience and collaborate with supervisors to implement improvements. Oversee the administration of new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Ensure all operations meet the requirements of state and federal law for automobile repair and consumer protection. Lead & Inspire Your Team Build, coach, and lead high-performing teams of Service Advisors and Parts Advisors, fostering an inspirational culture of hospitality, precision, and collaboration. Develop your team's talent, providing the training, tools, and empowerment they need to act as true advocates for our owners. Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas. Rally your team around a shared vision of exceptional service, celebrating successes and fostering a deep sense of pride and purpose in their work. Cultivate an inclusive and positive environment where team members feel supported, valued, and motivated to perform at their best. Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence. On-site cross team collaboration (DMO/VO/Sales) Vendor Relationship Management (Collision Centers/Rental Cars (FOH)) Master On-Site Parts & Inventory Direct the flow of parts and materials with precision, ensuring the right components are in the right place at the right time, every time. Execute a flawlessly efficient inventory system with relentless accuracy, ensuring the Service team is supported with immediate parts availability. Manage on-site parts logistics, anticipating the needs of the workshop and orchestrating the flow of components to eliminate any downtime for technicians. Analyze inventory data and performance metrics to continuously optimize for efficiency, accuracy, and cost-effectiveness. Qualifications 5+ years of leadership experience in a high-touch, customer-obsessed environment such as premium hospitality, luxury retail, or a top-tier service organization. High School Diploma or GED preferred Demonstrated experience in inventory management and internal logistics. Proven ability to lead, coach, and inspire teams to deliver exceptional results in a fast-paced environment. Strong proficiency with digital tools, including Customer Relationship Management (CRM) and inventory management systems. This is who you are: A Gracious Host: You possess a natural, profound sense of hospitality and empathy, making everyone feel instantly welcome and cared for. An Executor of Excellence: You have a meticulous eye for detail and a deep passion for flawless execution of established standards. An Inspiring Coach: You know how to build and rally a team, unlocking their potential and inspiring them to achieve greatness together. A Strategic Operator: You are a master of process and efficiency, able to orchestrate complex operations with precision and foresight. An Unflappable Leader: You handle pressure with grace and confidence, navigating challenges with a calm, solutions-oriented mindset. Physical Demands: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Up to 25% travel may be required Pay Disclosure Salary Range/Hourly Rate for New York Based Applicants: $94,500 - $125,710 annually (actual compensation will be determined based on experience and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 5+ years of leadership experience in a high-touch, customer-obsessed environment such as premium hospitality, luxury retail, or a top-tier service organization. High School Diploma or GED preferred Demonstrated experience in inventory management and internal logistics. Proven ability to lead, coach, and inspire teams to deliver exceptional results in a fast-paced environment. Strong proficiency with digital tools, including Customer Relationship Management (CRM) and inventory management systems. This is who you are: A Gracious Host: You possess a natural, profound sense of hospitality and empathy, making everyone feel instantly welcome and cared for. An Executor of Excellence: You have a meticulous eye for detail and a deep passion for flawless execution of established standards. An Inspiring Coach: You know how to build and rally a team, unlocking their potential and inspiring them to achieve greatness together. A Strategic Operator: You are a master of process and efficiency, able to orchestrate complex operations with precision and foresight. An Unflappable Leader: You handle pressure with grace and confidence, navigating challenges with a calm, solutions-oriented mindset. Physical Demands: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Up to 25% travel may be required Uphold the Customer Experience Champion and uphold Rivian's world-class service standards, meticulously executing every customer touchpoint from arrival to departure to be welcoming, intuitive, and memorable. Serve as the ultimate ambassador of the Rivian brand, embodying our values and ensuring every customer interaction reflects our commitment to excellence and adventure. Champion the voice of the customer, using feedback to relentlessly refine and elevate the service experience in line with company standards. Act as the primary point of contact for complex customer situations, resolving issues with grace, empathy, and a commitment to restoring owner confidence. Oversee Front-of-House Operations Direct intake and checkout flows to address all customer concerns with the highest level of responsiveness and attention, embodying an automotive hospitality approach. Guide thoughtful responses to customer inquiries and escalated operational failures in a timely fashion, applying sound problem-solving skills to maintain a high standard of quality for our customers. Ensure the accurate translation of customer-reported concerns into clear, actionable work orders for technicians to complete. Orchestrate communication of estimated completion times, regular updates, and thorough follow-through on each customer vehicle. Analyze service lapses that impact customer experience and collaborate with supervisors to implement improvements. Oversee the administration of new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Ensure all operations meet the requirements of state and federal law for automobile repair and consumer protection. Lead & Inspire Your Team Build, coach, and lead high-performing teams of Service Advisors and Parts Advisors, fostering an inspirational culture of hospitality, precision, and collaboration. Develop your team's talent, providing the training, tools, and empowerment they need to act as true advocates for our owners. Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas. Rally your team around a shared vision of exceptional service, celebrating successes and fostering a deep sense of pride and purpose in their work. Cultivate an inclusive and positive environment where team members feel supported, valued, and motivated to perform at their best. Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence. On-site cross team collaboration (DMO/VO/Sales) Vendor Relationship Management (Collision Centers/Rental Cars (FOH)) Master On-Site Parts & Inventory Direct the flow of parts and materials with precision, ensuring the right components are in the right place at the right time, every time. Execute a flawlessly efficient inventory system with relentless accuracy, ensuring the Service team is supported with immediate parts availability. Manage on-site parts logistics, anticipating the needs of the workshop and orchestrating the flow of components to eliminate any downtime for technicians. Analyze inventory data and performance metrics to continuously optimize for efficiency, accuracy, and cost-effectiveness.
    $94.5k-125.7k yearly 12d ago
  • Member Services Supervisor

    Larchmont Yacht Club 3.0company rating

    Service supervisor job in Larchmont, NY

    Schedule: Full-time (flexible hours including mornings, evenings, weekends, and holidays) Compensation: $28.00-$31.00 per hour Benefits: Employee benefits, paid time off (PTO), and 401(k) participation About Larchmont Yacht Club Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Nestled on a 11-acre waterfront campus just 16 miles from New York City, LYC offers a year-round social and recreational experience including sailing, tennis, paddle, swimming, and diving. The club hosts elite-level junior sailing programs, maintains a rich tradition of hospitality, and upholds an unwavering commitment to excellence. Position Overview The Member Services Lead serves as a key point of contact for members, their families, and guests, ensuring every interaction reflects the elegance, tradition, and service standards of Larchmont Yacht Club. In addition to overseeing front-desk operations, this position manages the club's retail shops, supporting both daily operations and the overall member experience. This role requires a hospitality mindset, leadership ability, and a genuine passion for creating exceptional member experiences. The ideal candidate is polished, personable, organized, and comfortable working in a fast-paced environment. Key Responsibilities Member & Guest Services Greet members and guests warmly, providing a personalized and professional experience. Manage guest check-ins, check-outs, and reservations with accuracy and care. Handle special requests, room assignments (where applicable), and coordinate with housekeeping for timely service. Provide concierge-level support, including restaurant recommendations, transportation arrangements, and event coordination. Address and resolve member concerns promptly and with discretion, ensuring satisfaction. Front Desk & Operations Supervise and schedule the front desk and support team to ensure consistent coverage and exceptional service. Manage same-day and future reservations, cancellations, and updates. Maintain current knowledge of club events and activities to assist members effectively. Operate the club's property management system (PMS) accurately and efficiently. Handle cash and credit transactions in compliance with club policy. Maintain a polished, organized, and welcoming front desk and lobby environment. Prepare and distribute daily event and function sheets to ensure all departments are informed. Promote a culture of professionalism, accountability, and hospitality within the member services team. Retail Management Oversee daily operations of the club's retail shops, ensuring an inviting and well-organized shopping experience for members and guests. Manage inventory by tracking merchandise levels, monitoring sales, and conducting regular stock counts. Place orders and coordinate with vendors to maintain appropriate inventory levels and product variety that reflects member preferences. Design and maintain merchandise displays that align with the club's brand and highlight seasonal or event-specific items. Supervise retail transactions and ensure accuracy in pricing, POS systems, and cash handling. Train and oversee retail staff or seasonal associates to uphold the club's service standards. Monitor sales performance, manage inventory control, and provide updates or recommendations to improve results. Ensure all retail spaces are clean, organized, and presented in a way that reinforces the club's commitment to quality and hospitality. Communication & Coordination Answer and direct phone calls professionally, providing accurate information. Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth operations. Attend meetings and training sessions to stay informed of club policies, events, and best practices. Support administrative needs across departments, fostering teamwork and consistency in service. Qualifications Qualifications & Experience High school diploma or GED required; some college coursework preferred. At least one year of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end setting preferred. Experience in retail management, including inventory control, ordering, and visual merchandising, preferred. Supervisory experience in scheduling and managing service or support teams strongly preferred. Proficiency with PMS, Microsoft Office, Google Suite, and POS systems. Strong multitasking skills and the ability to remain calm and professional under pressure. Excellent verbal and written communication skills. A polished, professional appearance and demeanor consistent with the club's culture. Ability to take initiative while working collaboratively within a team. Familiarity with basic accounting and cash handling preferred. Work Environment & Physical Requirements Must be able to stand, walk, and sit for extended periods. Occasional bending, lifting (up to 20 lbs), and reaching may be required. Comfortable working in a dynamic, high-touch hospitality setting. Schedule & Availability Flexibility required: shifts may include mornings, evenings, weekends, and holidays. Limited time off during peak seasons to maintain the club's exceptional service standards. Why Join Larchmont Yacht Club? Work at one of the most prestigious private yacht clubs in the country. Join a professional, close-knit, service-driven team. Enjoy a scenic waterfront workplace with engaged and appreciative members. Opportunities for career growth and professional development within the hospitality and private-club industry. Play a vital role in delivering exceptional service and creating memorable experiences for our members and their guests.
    $28-31 hourly 8d ago
  • Director of Youth Development Services

    Community Charter School of Paterson 3.7company rating

    Service supervisor job in Paterson, NJ

    The Director of Youth Development Services is responsible for leading, managing, and overseeing all youth development programs and initiatives. This role includes strategic planning, program development, staff supervision, and community engagement to ensure the holistic growth and development of young people in Paterson NJ Essential Duties and Responsibilities Key Responsibilities & Outcomes Leads the School Based Youth Services Team committed to helping young people build on existing assets to make positive choices about their health and well-being, academic achievement, interaction with others, and out-of-school opportunities. Oversees the development and facilitation of workshops and events geared towards healthy youth development, academics, life skills, health, and other positive topics. Ensures delivery of individual and group support services to students. Ensure programs comply with all relevant regulations, policies, and standards. Develop and implement policies and procedures to ensure the safety and well-being of youth participants. Building and maintaining relationships with program partners and sites, meeting regularly with school administrators and partners Recruiting and hiring program staff and independent service contractors as per grant requirements Direct supervision and evaluation of staff members, teachers/tutors and independent service contractors Leading staff meetings and professional development trainings Assists students in connecting to resources within and outside of their school community. Completes reports and documentation needed for the program. Maintains program files and ensures effective data collection for evaluation purposes and program compliance. Manage discretionary budget for program; includes following expenditure guidelines as per the funding source and CCSP Administration. Advocate for youth development issues and represent the organization in community meetings and events Other duties as assigned Qualifications Bachelor's degree required and Master's Degree preferred with documented 5 years of experience in youth development programming. Computer literate with proficiency in MS office products (Word, Excel, PowerPoint). Skilled at managing outreach to community partners and employers. Ability to multi-task. Ability to work effectively as a member of a team. Ability to work flexible hours, including evenings and weekends, as required. Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Experience with program development, strategic planning, and budget management. Knowledge of best practices in youth development and a commitment to fostering positive outcomes for young people. Compensation & Benefits In addition to a competitive salary, CCSP offers a full comprehensive benefits plan. The Community Charter School of Paterson is an equal-opportunity employer.
    $93k-134k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Operations

    DSV 4.5company rating

    Service supervisor job in Wayne, NJ

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** POSITION SUMMARY Hiring for multiple shifts: 1shift: Monday to Friday 8am-430pm 2nd shift: Monday to Friday 1pm-9:30pm hours subject to change based on business needs, high volume seasons. The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client. Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations. Meets all client specified KPI's and complies with Quality system requirements. Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities. Has overall training and evaluation responsibilities of warehouse staff. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff. Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate. Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems. Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group's overall status. Discusses ideas for improvement. Keeps staff informed of new developments. Assists in the physical operations as needed. Delivers results by leveraging the skills of the right people at the right time Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction Provides ongoing growth and development opportunities for team members Provides input and conducts annual performance reviews for team members Supports adherence to Standard Operating Procedures (SOPs). Supports and trains team members with adherence to SOPs (corporate and client) SKILLS & ABILITIES Education & Experience: Must have a High school diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment 1 year experience in a supervisory role Preferred: Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills Strong attention to detail accuracy and accomplish job tasks in a timely manner Good organizational and personnel skills Good communication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Work overtime as dictated by business whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. PHYSICAL DEMANDS Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 11-20 pounds Reach above shoulder, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay is: $65,000 - $75,000 Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career. Read more at ***********
    $65k-75k yearly 58d ago
  • Summer Camp Regional Supervisor

    Black Rocket Productions 3.6company rating

    Service supervisor job in Paramus, NJ

    Job Description APPLY NOW TO BECOME A ROCKETEER! "We think we're preparing kids for tomorrow. Kids just think it's cool!" Are you passionate about Video Games, App Design, Digital Movies, Robotics, or STEM? Do you love building up teachers to help them lead and inspire kids? We are seeking enthusiastic, motivated and talented individuals to work as seasonal supervisors for Black Rocket technology camps. We strongly encourage those who have completed or are working towards their supervisor or principal certification to apply! This is a summer seasonal position and you are expected to work the entire summer, following the prevailing local school district summer break schedule. Black Rocket will TRAIN you! Get paid to build your resume and have a ton of fun. Training requires your availability on some evenings and a weekend. For more information see our website, ********************************* Regional Supervisors are enthusiastic, organized, and motivated individuals. They are confident in their ability to supervise instructors, as well as interact with students, parents, and program directors. All applicants must have experience with managing schedules or events, experience managing adults, and evidence of strong people skills. The ideal candidate will also have a background as a school supervisor, school administrator, teacher leader, or similar. The ideal candidate will have knowledge of effective instructional practices and strong problem-solving skills. Requirements: Experience managing adults in a school or after school setting Experience managing schedules or planning events 3+ Years of K-12 school experience required Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required Comfortable traveling to multiple sites within your region throughout the day Strong problem solving skills Knowledge of effective instructional practices Comfortable giving feedback to and evaluating teachers of all levels Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region) Available for limited evening meetings in May prior to the start of summer Available for one weekend face to face meeting Available to start training online at your own pace starting in May Employee discounts available for select Black Rocket Camps Rate: $25/hr - $30/hr Who is Black Rocket? Black Rocket provides unique educational enrichment programs to children and young adults. Our distinct enrichment programs focus on the intersection of creativity and technology. Each course emphasizes self-empowerment, critical thinking, and creative problem solving through hands-on learning. Whether in the classroom or the cloud, we believe every student is unique in their ability and talents. Black Rocket's mission is to enhance student learning by igniting, unleashing and enhancing these distinct talents. Start your journey inspiring kids today! **We will only review applications submitted online. Please do not send information or submit inquiries via email or phone. We begin recruiting for summer in January and positions are filled on a 'rolling' basis. Requirements: Experience managing adults in a school or after school setting Experience managing schedules or planning events 3+ Years of K-12 school experience required Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required Comfortable traveling to multiple sites within your region throughout the day Strong problem solving skills Knowledge of effective instructional practices Comfortable giving feedback to and evaluating teachers of all levels Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region) Available for limited evening meetings in May prior to the start of summer Available for one weekend face to face meeting Available to start training online at your own pace starting in May Employee discounts available for select Black Rocket Camps Rate: $25/hr - $30/hr Requirements: Experience managing adults in a school or after school setting Experience managing schedules or planning events 3+ Years of K-12 school experience required Comfortable with a range of technology, such as video editing, digital arts, coding, game development, gaming, robotics, or similar technology ideal but not required Comfortable traveling to multiple sites within your region throughout the day Strong problem solving skills Knowledge of effective instructional practices Comfortable giving feedback to and evaluating teachers of all levels Available to commit to the whole summer season (typically the week after local schools let out through the week before school starts back, but varies by region) Available for limited evening meetings in May prior to the start of summer Available for one weekend face to face meeting Available to start training online at your own pace starting in May Employee discounts available for select Black Rocket Camps Rate: $25/hr - $30/hr Benefits: Paid tolls Partial mileage reimbusement for all travel Paid training
    $25 hourly 5d ago
  • Regional Supervisor, Pre-K Before & After School Programs

    Healthy Kids Programs

    Service supervisor job in Yonkers, NY

    WHO WE ARE: Healthy Kids is not just another childcare provider. We are Inc. 5,000's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 100 locations and growing. We are a certified benefit corporation on a mission to reinvent accessible and affordable childcare for today's families and create opportunities for our team to do what they love (and feel valued while doing it). Join our award-winning community and dive into a world of excitement, growth, and endless possibilities. Check out what it's like to work with us at *********************************************** We are seeking a dedicated and experienced Part-Time Regional Supervisor to oversee Before and After School Programs serving Pre-K students across multiple locations in Westchester and Putnam Counties. The Supervisor will provide leadership, operational oversight, and program quality assurance for several school-based sites, ensuring that all programs meet Healthy Kids, district, and OCFS standards. This position is ideal for an educator or administrator passionate about early learning, child development, and team leadership who is looking for a flexible, school-year schedule. PAY: $35.00 - $40.00 per hour (based on qualifications and experience) JOB STATUS: Part-time, non-exempt SCHEDULE: 200 days total 180 school days (aligned with district calendar) 20 planning days (5 in July and 15 in August prior to the school year) HOURS: Approximately 25-30 hours per week (typically mid-morning through afternoon; some flexibility required for site visits and meetings) KEY RESPONSIBILITIES: Oversee daily operations of multiple Before and After School programs for Pre-K students in Westchester and Putnam Counties. Supervise and support Site Directors, Teachers, and Assistants to ensure consistent program quality and compliance. Ensure adherence to OCFS regulations, district contracts, and Healthy Kids policies. Collaborate with school district administrators to maintain strong partnerships and ensure alignment with district goals. Monitor classroom environments and provide coaching to enhance early learning practices. Support implementation of developmentally appropriate activities promoting social, emotional, and academic growth. Manage staff schedules, ratios, attendance, and professional development. Assist with hiring, onboarding, and training of new staff members. Build strong relationships with families and school partners through open, positive communication. Participate in program evaluation and continuous improvement processes (ECERS, QUALITYstarsNY, NAEYC). Requirements MINIMUM QUALIFICATIONS: Current NYS teaching certificate valid for service in early childhood or elementary grades (Birth-Grade 2, N-6, or equivalent). Bachelor's degree (Master's preferred) in Early Childhood Education, Elementary Education, Child Development, or a related field. Minimum 3 years of experience in early childhood education, school-age childcare, or program administration. At least 2 years of experience as a Pre-K lead teacher. Demonstrated ability to manage multiple sites and lead a team of educators effectively. ADDITIONAL QUALIFICATIONS: Strong knowledge of OCFS regulations and early childhood education standards. Familiarity with Creative Curriculum, ECERS, and QUALITYstarsNY preferred. Warm, professional, and approachable leadership style with strong communication and organizational skills. Commitment to diversity, inclusion, and family engagement. Ability to travel between multiple sites within Westchester and Putnam Counties. Must have the physical ability to participate in program activities and lift up to 50 lbs. if needed. PART-TIME PERKS: Telehealth Benefits: Stay healthy and happy with access to virtual care Vision Insurance: Keep your vision clear-because we want you to see your future with us! Dental Insurance: Smile bright with dental coverage that keeps you healthy from the inside out. AFLAC Supplemental Plans: Because we believe in going above and beyond to take care of our team. 401(k) for eligible employees: Yep, we're serious about your future too! Paid Sick Time Off: Because your health should always come first. On-Demand Pay: Why wait for payday when you can have your money when you need it? Career Development: Level up your skills and expertise on us! Growth Opportunities: We're growing and we need people to grow with us! Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com Salary Description $35.00 - $40.00 per hour
    $35-40 hourly 20d ago
  • Customer Service Manager

    Raymour & Flanigan Furniture 4.6company rating

    Service supervisor job in Norwalk, CT

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $33k-52k yearly est. 35d ago
  • Call Center Supervisor

    Turn2Partners

    Service supervisor job in Hackensack, NJ

    We are seeking a detail-oriented and experienced Call Center Supervisor to oversee a team of Intake and Outbound Representatives handling sensitive, high-volume claimant interactions. The Supervisor will be responsible for ensuring quality, compliance, team performance, and client satisfaction, while supporting daily operations and coaching a team of 10-15 agents. Key Responsibilities Team Management & Daily Operations Supervise, schedule, and support a team of 10-15 Call Center Representatives. Monitor call queues, response times, and service level metrics in real time. Ensure appropriate coverage during high-volume spikes or time-sensitive campaigns. Serve as the first point of escalation for challenging or sensitive calls. Performance Management Track and review agent productivity, attendance, and call metrics. Provide coaching, feedback, and recognition to team members. Assist with onboarding and training reinforcement for new hires. Process & Workflow Oversight Enforce consistent use of scripts, intake protocols, and CRM documentation standards. Recommend improvements to workflows, escalation processes, and call handling. Cross-Department Collaboration Communicate campaign-specific updates, process changes, or urgent instructions across teams. Partner with leadership and technical support to resolve operational issues. Required Qualifications 1-3 years of experience in a call center supervisory role. Experience in high-volume, compliance-driven environments strongly preferred. Strong understanding of call center KPIs and performance metrics. Excellent communication, coaching, and problem-solving skills. Familiarity with call center systems such as dialers, CRMs, and e-signature platforms. Bilingual (Spanish) skills are a plus.
    $31k-52k yearly est. 60d+ ago
  • Cell Center Supervisor Role

    Healthcare Support Staffing

    Service supervisor job in Jersey City, NJ

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description ABOUT THE JOB: This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service. Responsibilities: Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies. Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements Review work load to identify gaps in processes and/or inefficiencies. Incorporate applicable workflows and business rules. Perform appropriate data analysis and reporting. Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation. Monitor and track expenses as tied to the defined budget. Provide coaching/mentoring to less experienced staff members and peers. May oversee multiple work teams and/or servicing of multiple projects. May participate in and/or lead departmental and interdepartmental work groups. Perform other relevant tasks as assigned by management. Additional Details: Take initiative! Always being positive Qualifications Requires a Bachelor's Degree 3 years of Leadership experience of a large INBOUND call center 3 years INBOUND Call Center MUST BE METRICS DRIVEN and articulate what they have done Must have a VERY supportive attitude and be a mentor to his reps. Advanced Microsoft Excel Skills Ability to balance multiple priorities. Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills. Additional Information Interested in being considered? If you are interested in applying to this position, please contact Katleen Angala at 321-445-8143 and click the Green "I'm Interested" Button to email your resume.
    $36k-58k yearly est. 60d+ ago
  • Director of OCD Services

    Silver Hill Hospital 4.2company rating

    Service supervisor job in New Canaan, CT

    The Director of OCD Services will provide clinical leadership, oversight, and direct care within Silver Hill Hospital's OCD Services Program across all levels of care. This position will be responsible for designing, planning, implementing and leading a new residential program for OCD. In addition, the Director will be responsible for recruiting and supervising clinical staff specializing in OCD treatment, ensuring high-quality delivery of Exposure and Response Prevention (ERP) and other evidence-based interventions, and advancing program initiatives related to OCD and related disorders. The Director of OCD Services will also provide individual and group treatment, psychological assessment, and consultation as part of an interdisciplinary team to ensure patient-centered, evidence-based care throughout the Hospital. This position will report to the Director of Psychology. Duties/Responsibilities: Designs, plans, implements and leads a new residential program for OCD. Provides accountability and oversight of OCD Services across all hospital levels of care. Recruits, supervises, and evaluates clinical staff specializing in OCD and related disorders. Supervises, coaches, and evaluates direct reports, fostering ongoing professional development and providing performance appraisals. Oversees delivery, training, and fidelity monitoring of ERP and other evidence-based interventions. Develops, implements, and monitors standardized clinical pathways, protocols, documentation practices, and quality standards specific to OCD treatment. Oversees measurement-based care strategies, data tracking, and outcomes reporting for the OCD program. Collaborates with program leadership on evaluation, planning, and enhancement of specialty OCD initiatives. Serves as an ambassador for the OCD program, including communicating program offerings to internal stakeholders, external referrers, and the business development team. Provides intensive, individual psychotherapy for adults. Facilitates group psychoeducation and group therapies, with consideration of the role of dyadic and group work in the context of a house-based treatment milieu and overarching therapeutic community context. Conducts psychological assessments for assigned Residential patients, primarily, and other patients at Silver Hill Hospital, as availability allows. Attends and participates in inter-disciplinary treatment team meeting, and other clinical rounds, to review clinical progress, testing results, determine further needs for assessment and specialized interventions, and assist team in developing case formulations. Attends administrative meetings and team huddles to ensure assessments of patients includes appropriate safety monitoring and follow-up of intervention questions, as well as appropriate care Monitors needs for clinical services and identifies opportunities for new services, including strengthening relationships with external referrers and coordinating care around referred patients. Works collaboratively with other departments and disciplines, to develop strategies and processes to ensure that high quality clinical care is consistently provided in accordance with quality standards of care, and that services are appropriately documented. Coordinates training of psychology interns and/or psychology fellows on documentation. Collaborates with Patient Experience Department on clinical initiatives identified through patient and family feedback. Effectively communicates changes in clinical care, safety status, or risk level with internal or external stakeholders. Fosters cohesive teams and create an inclusive team environment where all voices are welcomed. Provides care appropriate to the to the ages of the patients served. Ensures all policies and procedures for psychology services reflect best practices. Performs other duties and responsibilities as assigned. Required Skills/Abilities: Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations. Experience with electronic medical records. Basic computer skills (Microsoft Office applications) Ability to conceptualize patients from multiple perspectives. Education and Experience: PhD or PsyD in Counseling or Clinical Psychology. Licensed in the state of Connecticut. CPR BLS & CPI certification, after hire and before assignment to direct patient care. 7 to 10 years' experience providing high quality psychological interventions with complex patients. Postdoctoral supervision experience and/or postdoctoral training in psychological treatment and assessment. Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.
    $113k-152k yearly est. Auto-Apply 12d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Greenburgh, NY?

The average service supervisor in Greenburgh, NY earns between $44,000 and $121,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Greenburgh, NY

$73,000

What are the biggest employers of Service Supervisors in Greenburgh, NY?

The biggest employers of Service Supervisors in Greenburgh, NY are:
  1. Molina Healthcare
  2. Larchmont Yacht Club
Job type you want
Full Time
Part Time
Internship
Temporary