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Service supervisor jobs in Greensboro, NC

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  • LTSS Service Care Manager (RN)

    Pyramid Consulting, Inc. 4.1company rating

    Service supervisor job in Greensboro, NC

    Immediate need for a talented LTSS Service Care Manager (RN). This is a 06+months contract opportunity with long-term potential and is located in Greensboro, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-92297 Pay Range: $36 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Notes: Remote 1-2 admin days a week In person visits 3-4 days a week in field Case load daily 2-3 a day Travel time will be within .5-2.75 hr one way radius from home residence for face to face mbr visits, mileage and lodging (if needed) is reimbursed. RN Required Once a quarter the candidate will be asked to come in for a team meeting/training session Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs. Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license. Member assessments and notes. Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development. Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact Authorize and coordinate referral for services. Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care. Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services! Assist member with filing and resolving complaints and appeals. Additional staff needed due to business fluctuation Virtual team meetings - CAMERAS ON Key Requirements and Technology Experience: Key Skills;“Case Management”, “Long Term Care”, "Field Visits", "Registered Nurse". Registered Nurse License and 2+ years of physical health care management experience. 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Required: Bachelor's . Certifications: Valid driver's license . Home health experience . Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab. Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records. RN (Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background) Microsoft office Bedside care management Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $36-39 hourly 1d ago
  • Managed Print Service Manager

    Revolution Technologies

    Service supervisor job in Salisbury, NC

    *** W-2 Only *** *** No C2C *** We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance. Key Responsibilities: Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Qualifications: Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience. 4-6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware/security updates preferred. Familiarity with ITSM/ITIL frameworks is a plus.
    $55k-92k yearly est. 22h ago
  • Team Leader

    Tractor Supply 4.2company rating

    Service supervisor job in Siler City, NC

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $36k-49k yearly est. 1d ago
  • Culinary Services Director

    Healthcare Services Group 4.0company rating

    Service supervisor job in Yanceyville, NC

    Role: Food Service Director / Dining Services Director / Dining Services Manager / Dining Account Manager / Dining Services Department Manager Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! What We Offer Comprehensive Benefits Package - Medical, Dental, and Vision Free Telemedicine Services on Day 1* Paid Holidays & Vacation 401 (k) Get paid when you need it with PNC EarnedIt Financial Wellness Support from PNC Workplace Banking Free Prescription Discount Program Employee Assistance Programs Training & Development Opportunities Employee Recognition Programs Employee Stock Purchase Plan Nationwide Transfer Opportunities *Not available in AR. Responsibilities The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services. Lead and support the food service team to meet quality and safety standards. Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software.. Conduct staff training, quality control, and in-service sessions; perform roles of dietary aide, cook, and dishwasher as needed. Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively. Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly. Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment. Maintain consistent attendance, punctuality, and timely completion of tasks. Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests. All other duties as assigned. Qualifications Associate's degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred. Two years of experience in quantity food production/service and personnel supervision preferred. Certified Dietary Manager (CDM) certification preferred (or as required by state and county law). Must obtain Food Protection Manager (FPM) within the first 14 days of employment Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment. Strong written and verbal communication skills. Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks. Compliance with COVID-19 vaccination policies Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. Must be able to perform routine, repetitive tasks continuously. Must be able to work around food and cleaning products. Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting. May be required to complete an approved sanitation and safety course. Residency within the service area required Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
    $120k-170k yearly est. 1d ago
  • Supervisor, Custodial Services- Part Time

    Wake Forest University 4.2company rating

    Service supervisor job in Winston-Salem, NC

    External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department. *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services. Assist Managers' efforts in staffing, personnel management, and scheduling for operations. Assists the Manager of Custodial Services in counseling opportunities. Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services. Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities. Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations. Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines. Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance. Pursues training and development opportunities. Continuously strives to build knowledge and skills. Contributes to building a positive team spirit. Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety Required Education, Knowledge, Skills, Abilities: High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Knowledge of carpet and floor maintenance techniques. Ability to communicate effectively in the English language sufficient to perform the duties of the position. Proficiency in computer use and relevant software including email, or ability to learn quickly. Ability to operate standard custodial and floor/carpet equipment. Understands and implements safety policies for chemical and equipment use. Ability to observe, assess, and record work, safety, and infection control standards. Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations. Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. Ability to meet the requirements of the University's automobile insurance. Physical Requirements: Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards. Preferred Education, Knowledge, Skills, Abilities: Experience in floor care processes of all types of floor care scenarios. Accountabilities: Responsible for own work. Supervises staff. May recommend personnel actions, including hiring and disciplinary actions. Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.
    $50k-59k yearly est. Auto-Apply 15d ago
  • Customer Service Account Manager

    Le Bleu Enterprises 3.8company rating

    Service supervisor job in Greensboro, NC

    Job Details Experienced Greensboro - Greensboro, NC Full Time $42000.00 - $48000.00 Base+Commission/year Customer ServiceDescription Are you a Customer Service/Sales professional looking for solid income, great benefits and a motivating work environment? We are growing and we need you! Le Bleu Enterprises is THE industry leader in home and office delivery services. Our water is the best available, and so are our people. We reward our employees' hard work with top-notch income, a complete benefits package and a professional, motivating and gratifying work environment. As an Account Manager, you will: Answer a high volume of inbound calls while always maintaining a positive, empathetic and professional attitude toward customers. Respond promptly to internal and external inquiries via email, phone, text, and face-to-face. Manage customer order entries and update customer accounts. Acknowledge and resolve customer complaints. Have knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues. Be sales-focus: recommend products or services to current and potential customers. Provide special offers and close sales as needed. Keep records of customer interactions, transactions, comments and complaints. Communicate and coordinate with colleagues as necessary. Support other departments as necessary. Other responsibilities as assigned The successful candidate will also have: Excellent communication skills A warm, approachable manner At least two years' experience in a customer service position in a call center environment At least one year of sales experience in a B2B or B2C environment. Experience in using MS Office software If you possess these skills and qualifications, have a passion for servicing a great customer base, and want to sell, we would love to meet you. Benefits: Matching 401k Plan Health, Dental and Vision Insurance Employee discount Flexible spending account Matching Health Savings Account (HSA) Contributions Paid time off 9 Paid Holidays Group Life Insurance (no cost to employees) Long- and short-term disability (no cost to employees)
    $42k-48k yearly 29d ago
  • Airport Customer Service Supervisor (AM Shift Part-Time)

    GAT 3.8company rating

    Service supervisor job in Greensboro, NC

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $31k-45k yearly est. 13d ago
  • Manager, Underwriting Customer Service

    Archgroup

    Service supervisor job in Greensboro, NC

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports. This role sits in our Greensboro, NC office on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team. Essential RESPONSIBILITIES and ACCOUNTABILITIES Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers. Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues. Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues. Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed. Stays abreast of company products, programs, underwriting guidelines, and procedures. Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved. Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management. Review monthly reports supporting staff production and quality measures. Knowledge & Skills: Comprehensive knowledge of MI underwriting principles, practices, methods and techniques. Good problem solving, process development and improvement skills. Effective leadership skills. Ability to manage, coach, mentor, and motivate staff. Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts. High level of customer service. Advanced business acumen, including basic financial and budgeting skills. Solid organizational skills, ability to manage multiple tasks/projects simultaneously. Results driven and able to ensure execution. Education & Experience: Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required. #LI-AT1 #LI-hybrid Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14500 Arch U.S. MI Services Inc.
    $43k-82k yearly est. Auto-Apply 2d ago
  • Full Time Customer Service Manager

    Privacy/Disclaimer Agreement

    Service supervisor job in Greensboro, NC

    Full Time Customer Service Manager(Job Number: 2526344) Full-time Description SUMMARY Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, and cooperation with fellow associates. Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. One of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the appropriate department manager or manager-on-duty for resolution. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but also on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform this first set of functions while ensuring that all Customer Service associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS. Reflect an appropriate business image to customers and visitors. How you dress your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer or associate under any circumstance. Operate cash register in customer service area and operate a floor register when appropriate. When on a floor register, initiate interaction with customers on the sales floor and cheerfully invite customers into your line. Ask the customers questions regarding their shopping needs. When performing cashier duties, perform the following functions: Smile at, speak to, and serve every customer; Greet every customer; Make eye contact; Speak clearly and enthusiastically; Follow proper VIC card procedures; Call customers by their name and always tell customers “thank you for shopping with us today!” Follow through on customer requests. If you cannot say “yes” to a customer's request, bring in the manager-on-duty. Never turn down business. Bag groceries when appropriate. Cheerfully bag groceries however the customer requests. Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner. Respond back to people on “hold” in a timely manner. Keep Our Shelves Properly Stocked. Check register merchandising displays regularly to ensure the availability of advertised items and/or samples. Understand the overall Customer Service Department's operation and systems. Contact corporate help desk when system issues cannot be corrected at store level. Contact your Front End Specialist for assistance with Front-End policies, procedures, or standards. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Provide assistance to fellow associates to complete daily tasks and other duties as assigned. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store. Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep work area clean at all times. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Establish a working and shopping environment of trust, respect, and integrity. Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Comply with Company standards, policies, and procedures. SUPERVISORY JOB FUNCTIONS Manage the department as to maximize customer service and minimize customer complaints. Be knowledgeable of department and store sales and profit objectives. Review and analyze all financial and productivity reports and data. Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Perform assigned VLM duties according to standards. Maintain security of confidential information. Assign duties to associates. Collect returned checks. Administer returned check program. Ensure compliance with Company policy regarding bad checks and other financial instruments tendered by associates. Perform duties of all direct reports when appropriate. Comply with and enforce all state and local ABC, tobacco, and DOA laws and regulations. Train and monitor associates to ensure same. Listen to both customer and associate complaints, and resolve problems to restore and promote good customer and associate relations. Ensure that the Customer Service department's inventory levels support the customers' requests for all ad and standard products. Correctly conduct period inventories according to established procedures. Order supplies to minimize out-of-stocks and maintain designated inventory levels. Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems. Execute approved department opening and closing procedures and ensuring that all operational standards are met. Recruit, interview, and hire competent Customer Service associates to maintain proper staffing levels for the Customer Service department. Ensure new Customer Service associates are properly oriented to your department and understand their benefits package. Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process. Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training. Ensure all associates receive appropriate break and meal periods. Develop future Customer Service (assistant) department managers. Have a working knowledge of the mission and goals of your department, your store, and your Company. Discuss these with your associates on a daily basis. Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner. Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas. Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate associates' performance on their evaluations. Address performance problems or record associates' inappropriate behavior when it occurs, using the Constructive Advice forms. Discuss behavior and possible corrective action with associates to create an action plan. Sign off on the documents with those associates involved and submit to PFS for review. Qualifications QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetition Weight Frequently - near constant work Up to 25 lbs Intermittently - up to several times an hour Up to 50 lbs Occasionally - up to several times a shift Up to 75 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. COMPENTENCIES. To perform the job successfully, an individual are required to demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data. Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks English clearly and persuasively in positive, negative, emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. ; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. ; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Primary Location NC-GREENSBORO-STORE 033 - GREENSBORO-GUILFORD COLGEJob Customer ServiceJob Posting Dec 3, 2025, 8:16:33 PM-Dec 11, 2025, 4:59:00 AM
    $43k-82k yearly est. Auto-Apply 2d ago
  • Customer Service Manager

    MacHine Specialties, Inc. 4.1company rating

    Service supervisor job in Whitsett, NC

    Job Description Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro. The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point. Position Expectations Manages, trains, and coaches staff with a professional and positive attitude. Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals. Assists the staff in responding to customers in a timely manner. Handles complex and escalated Customer Service issues. Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects. Assists team with problem solving to resolve customer issues. Provides and monitors role responsibilities and objectives to the staff. Creates and monitors effective Customer Service procedures. Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others. Manages the Customer Scorecard to ensure that exceptional ratings are maintained. Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment. Travels to customer locations on a limited, as needed basis. Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department. Analyzes Customer Service outputs and provides updates to upper management. Identifies and implements strategies to improve quality of service, productivity, and profitability. Serves as the Customer Service representative for key accounts. When needed, fills in for staff during their absence. Job Skills and Requirements Strong communication skills Supervisory/Leadership skills Customer Service focus Problem solving and analysis Decision making Planning and organization Initiative and flexability Process improvement Negotiation skills Able to work under tight deadlines Education and Experience Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field) Knowledge in administration, management, and overall business practices
    $42k-81k yearly est. 30d ago
  • Service Team Lead

    AC Corporation 4.2company rating

    Service supervisor job in Winston-Salem, NC

    The Service Team Lead is responsible for gathering and evaluating data to estimate the costs, resources, and labor required to meet customer needs while ensuring profitability. Key Responsibilities: * Service Estimation: Provide accurate quotes for all service repairs in accordance with pricing guidelines. * Cost Optimization: Research component and system replacements to reduce installation costs while ensuring performance matches or exceeds that of obsolete parts. * Quote Updates: Revise quotes as needed based on customer requests to support sales of repairs and/or projects. * Vendor Price Research: Compare pricing from vendors to ensure competitive and fair service quotes. * Labor and Resource Estimates: Gather historical data and consult with technicians to generate accurate manpower estimates for repairs, keeping quotes competitive. * Service Vehicle Support: Assist the Operations Manager with the management and maintenance of service vehicle needs. * Calibration Records: Maintain accurate and up-to-date calibration records for all test equipment. * Technical Support: Provide technical support to assigned Field Service Technicians, offering guidance as necessary. * Technician Evaluation: Evaluate technicians fairly based on their skills, work ethics, and performance. * Training Needs Assessment: Identify training requirements for assigned technicians to support skill development and job performance. * Customer Contract Management: Manage and maintain customer contracts for preventive maintenance (PM) and repair services. * Preventive Maintenance Scheduling: Schedule customer preventive maintenance services and ensure materials are ordered on time. * Repair Service Scheduling: Coordinate the scheduling of customer repair services and ensure all required materials are ordered. * Technician Supervision and Scheduling: Supervise and schedule the assigned technician team, ensuring efficient resource allocation. * Site Visits and Assessments: Conduct site visits and assessments as needed to ensure accurate service estimates and customer satisfaction. Qualifications: * Professional Temperament: Ability to perform under pressure and evaluate both customer and technician needs effectively. * Experience: Minimum of 5 years in a service estimating, leadership, or management role. * Technical Expertise: In-depth knowledge of electrical and HVAC service and installation. * Attention to Detail: Strong focus on detail to ensure accuracy in estimates and customer satisfaction. * Problem-Solving: A can-do attitude with the ability to leverage available resources to complete tasks effectively and efficiently. * Stress Management: Ability to handle stress and shift focus as needed to address changing customer needs. * Analytical Skills: Strong analytical and problem-solving skills, with a keen attention to detail. * Technical Proficiency: Proficient in Microsoft Office (Outlook, Excel, Word) and web-based systems. * Communication Skills: Excellent verbal and written communication skills. * Positive Attitude: Maintain a positive, friendly demeanor in all customer and team interactions. What We Offer * Supportive work environment * Eight paid holidays * Start earning three weeks of vacation first year * Company paid life insurance, short and long term disability * 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    $32k-45k yearly est. 60d+ ago
  • Director of Culinary Services

    Terrabella Greensboro

    Service supervisor job in Greensboro, NC

    TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. TerraBella Senior Living is looking for a Director of Culinary Services - Fine Dining to join our community Greensboro. Responsibilities: Develops and implements food services policies, procedures, and job descriptions. Plans menus and menu cycles according to cultural and regional food preferences, and resident dietary guidelines. Adjusts recipes to appropriate yield. Monitors the quality and consistency of the food to include food temperatures, portion control, palatability and attractiveness of food, and implements changes to ensure quality according to established standards. Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking and garnishing and sizes of portions are as prescribed. Cooks and carves meats, and prepares dishes. Orders food and chemical supplies for the kitchen; receives and validates all food deliveries against order form. Inventories food items monthly. Conducts regular Quality Assurance Audits. Practices safe and sanitary food handling. Practices all safety and loss prevention procedures. Negotiates and signs food service agreements with vendors. Selects, schedules, and conducts orientation and in-service educational programs for personnel. Monitors monthly expenditures to include explanation of significant variances to ensure compliance with budget. Qualifications: Bachelor's degree in culinary arts program preferred. Minimum of 5 years of management experience in a food service environment. Must have successfully completed food safety training. Ability to handle multiple priorities and work in a fast-paced environment. Proficient organizational skills and ability to meet deadlines. Strong computer skills. Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well. Benefits: In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V
    $83k-141k yearly est. 4d ago
  • Service Supervisor

    Ingersoll Rand 4.8company rating

    Service supervisor job in Greensboro, NC

    Service Supervisor BH Job ID: 2416 SF Job Req ID: 13590 Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Service Manager, Industrial Equipment Location: Greensboro, NC (On-site with travel) About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: Take the lead in a fast-paced, customer-focused environment as our Service Manager for our compressed air commercial segment. You'll be the core of our commercial operations as you leverage your proven mechanical aptitude and your history leading field technicians as you oversee the equipment service lifecycle, from installation through long-term maintenance, ensuring unparalleled customer satisfaction. Bring your management /supervisory experience and lead the team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. In this pivotal role, you'll partner with Sales to drive business growth, collaborate with Service Coordination to streamline operations, and lead a talented team of Service Technicians. You'll also take ownership of the Service P&L, empowering your Customer Center to meet performance goals while continuing to raise the bar in service excellence. If you thrive on leadership, technical variety, and building a winning team culture, this is your opportunity to make a lasting impact. Responsibilities: * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements: * High School Diploma, or GED, or Associate's Degree or equivalent combination of experience and education. * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people * Ability for frequent travel to regional locations * Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: * DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. Core Competencies: * Advanced operating knowledge of Microsoft office software and other basic computer usage. * Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. * Advanced verbal/written communication skills * Advanced customer service skills including conflict resolution, communication, negotiation, etc. Preferences: * Bachelor's degree in engineering, engineering technology, business * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Ability to work in varied environments, including loud mechanical rooms, extreme weather, elevated areas, and high-voltage zones per NFPA or similar standards. Travel & Work Arrangements * Frequent regional travel to customers may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to: * Mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. * It requires employees to regularly lift and or move weight limits in line with the safety policy. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
    $71k-97k yearly est. 18d ago
  • Support Services Supervisor

    Labcorp 4.5company rating

    Service supervisor job in Winston-Salem, NC

    Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives" Requirements High school diploma or equivalent Associates or higher degree is a plus 3 years of relevant experience; preferably in a clinical laboratory Prior supervisory or leadership experience is preferred. Familiarity with laboratory operations as well as policies and procedures are preferred. Strong computer skills and working knowledge of Microsoft Office Excellent communication skills; both written and verbal High level of attention to detail with strong organizational and prioritization skills Strong critical thinking skills with the ability to make decisions in a fast-paced environment. Ability to handle the physical requirements of the position. Job Duties/Responsibilities Supervise the day to day operations Assist with preparation of laboratory specimens for analysis and testing Directly supervise, train, and mentor non-technical personnel of the department Monitor daily workflow in the lab and schedule adequate coverage Responsible for ensuring all shifts in the department are properly staffed Research and resolve any production errors while escalating when necessary Engage in continuous process and service level improvements Perform quality assurance checks to ensure efficiency and accuracy Prepare and maintain Quality Assurance records and documents Meet regularly with direct reports to provide coaching and feedback for their development Responsible for administering and managing policies and procedures Process and maintain payroll and personnel files Perform administrative duties as needed Work Schedule: Monday - Friday 3:30pm - 12:00am with hours that may vary due to department needs. Location: Winston Salem, NC Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $54k-89k yearly est. Auto-Apply 56d ago
  • Service Response Center Supervisor

    Sodexo S A

    Service supervisor job in Greensboro, NC

    Service Response Center SupervisorLocation: MOSES H. CONE MEMORIAL HOSPITAL - 48453017Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type: Full-time Pay Range: $22. 00 per hour - $25. 00 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. What You'll Do: As a Service Response Center Supervisor at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others. Responsibilities include:Responsible for coaching Service Response Center (SRC) Agents to deliver exceptional customer service through telephone, email, or face-to-face communications. Build a strong team, by developing employees to accomplish desired results, and play a collaborative role in growing and implementing standards and processes. Attends work and shows for scheduled shift on time with satisfactory regularity Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements. What You Bring:Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all. 2+ years of related experience Previous supervisory experience required Preferred candidates will be able to perform to a high level of accuracy and are meticulous and organized Link to full Job description What We Offer: Flexible and supportive work environment, so you can be home for life's important moments. Access to ongoing training/development and advancement opportunities to turn your job into a career Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. Link to benefits summary Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. Who we are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.
    $22 hourly 2d ago
  • Service Supervisor - Loxley Chase

    Synco Properties

    Service supervisor job in Winston-Salem, NC

    SYNCO Properties, Inc. is a dynamic customer-focused real estate management company dedicated to fostering strong communities and delivering exceptional service. We pride ourselves on our collaborative team environment, commitment to professional growth, and the opportunity to make a meaningful impact on the lives of our residents and clients. Additionally, we offer a competitive benefits package designed to support the well-being and success of our team members, including the following: Competitive Salaries and Bonus Programs Medical, Dental, Vision Insurance Short- and Long-Term Disability (STD/LTD) Life Insurance Virtual Mental Health - Talk Space 401(K) Plan with Company Match Competitive Paid Time Off Program Paid Holidays Generous Employee Apartment Rental Discounts On-call Appreciation - $150 per week while on-call Training, Promotional Opportunity and Advancement Wellness Reimbursements - Up to $200 Annually New Employee Referral Program - $1,000 Position Summary The Service Supervisor is responsible for participating in and supervising the on-going routine maintenance of the property and grounds, the overall cleanliness and curb appeal, and service to the residents of the community. He/she ensures that the preventive maintenance program minimizes the need for repairs and preserves the physical property for maximum life. They are also responsible for advising and coordinating with the Community Manager any problem areas and abnormal maintenance problems and service requests. The Service Supervisor ensures efficiency, compliance, and customer satisfaction. Key Responsibilities include: Inventory & Documentation Manage parts and equipment inventory, preventive maintenance schedules, and records for repairs, replacements, warranties, and maintenance files. Submit accurate and timely management reports, OSHA documentation, and Worker's Compensation records. Contractor Management Schedule on-call staffing and oversee outside contractors for repairs and turn processes. Negotiate contracts, provide job scopes for quotes, and ensure contractor compliance with terms, quality, and timelines. Monitor contractor behavior and report issues to appropriate management personnel. Maintenance Oversight Supervise building maintenance, including mechanical, electrical, plumbing, carpentry, grounds, pools, and other areas. Implement and maintain preventive maintenance programs for unit turnovers and safety protocols. Ensure timely completion of service requests and emergency maintenance, adhering to a 24-hour response goal. Customer Service Promote professionalism and diplomacy in interactions with residents, staff, vendors, and contractors. Training & Supervision Train and evaluate maintenance staff, ensuring compliance with OSHA, EPA, and corporate safety standards. Address performance issues and maintain confidentiality of resident and company information. Purchasing & Energy Conservation Maintain inventory, control purchases, and ensure cost-effective procurement of parts and materials. Implement energy conservation measures in vacant units, common areas, and operations. Additional Duties Maintain pool compliance logs, inspect grounds daily, and ensure adherence to key policies. Respond to on-call emergencies as required and complete other duties as assigned. Qualifications and Skill Requirements A qualified candidate will have a minimum of 5 years residential apartment maintenance experience including the following skill sets: HVAC, heat pump repair, appliance repair, electrical circuits, aluminum wiring upfitting (if any), electrical controls, air balancing, test equipment, power tools, refrigeration, carpentry, locks, plumbing, concrete and paving repairs, residential sewer systems, welding, piping, shingle and flat roof repairs, and landscaping required. Additional Requirements include: High school diploma or GED Some college credits/college degree, supervision courses preferred. CPO certification required HVAC/CFC Universal Certification required Capable of lifting a minimum of 50lbs, walking the property, climbing stairs and working from ladders. Must maintain a valid driver's license and vehicle insurance at all times Required after hours and weekend on-call support Light computer skills preferred Regulatory and environmental certifications such as lead, asbestos, renovations and repairs preferred. Above average verbal and written communication skills required. We look forward to your reviewing your qualifications to join our team!
    $36k-59k yearly est. Auto-Apply 37d ago
  • Organ Services Supervisor

    Honorbridge

    Service supervisor job in Chapel Hill, NC

    Job Description Are you looking to find a career in the medical field that is working to save a life every day or become part of someone's legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team. HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life. Job Summary: The Organ Services Supervisor at HonorBridge assists the Manager of Organ Services and provides leadership to the Organ Donation Coordinators (ODC). In collaboration with the Manager and Vice President of Clinical Operations and in keeping with HonorBridge's mission, the position works to assess, instruct, train, and encourage excellent organ recovery techniques to achieve optimal outcomes. What You Will Be Doing: Contributes to HonorBridge's Mission by being devoted to building connections that save and heal lives through organ and tissue donation. Achieves job functions in alignment with HonorBridge values. Trust - Honor the trust that people place in us. Diversity, Equity & Inclusion - We work as one. We celebrate all. Service - Commit to service excellence. Innovation - Embrace the power of innovation. Passion - Live our passion for healing lives. Adheres to HonorBridge's policies, procedures, and standards Builds caring and compassionate relationships Consistently demonstrates effective communication Promotes teamwork to ensure success at HonorBridge Provides support, training, and education to ODCs as directed Manages supports new employees during orientation In collaboration with the Learning and Development department, identifies educational needs and provides resources for training of ODCs. Participates in the recruitment, selection, goal setting and performance evaluation of the Organ Services staff, Provides up to six shifts of call coverage (clinical or AOC) per month. Responsible for overseeing the preparation and administration of the department call schedule. Assists with preparation and evaluation of department specific metrics. Reviews donor charts and coordinates timely corrections as needed. Performs audits, collects and monitors data, and participates in continuous quality improvement projects as requested. Will maintain electronic medical record (EMR) access to all available hospitals Utilizes medical information from remote or onsite EMR access to obtain and review available medical records Maintains confidentiality of all patient and donor/recipient information Other duties as assigned by the Manager of Organ Services or Vice President of Clinical Operations. What You Will Bring: A Bachelors Degree in Healthcare or other relevant field required Previous OPO experience preferred ABTC certification (CPTC) required within 2 years of eligibility. Demonstrates knowledge of medical terminology Demonstrates ability to manage stress Demonstrates ability to function in high-pressure situations Knowledge of operating room environment Commitment to organ and tissue donation. What's in it for you? Medical, Dental, Vision insurance Health Savings Account Flexible Spending Accounts A matching retirement plan, Paid Sick and Vacation time Life Balance Account Reimbursement Professional Development and Growth A chance to save a life! Plus a lot more!
    $36k-60k yearly est. 30d ago
  • Director of Crisis Services (4261)

    Danville-Pittsylvania Community Services

    Service supervisor job in Danville, VA

    Job Description RESPONSIBILITIES Responsible for the development, implementation, monitoring, and evaluation of program services for individuals in the Behavioral Health Services Division diagnosed with serious mental illness (SMI) or substance use disorders (SUD) and for the children and adults served 24 hours a day, seven days a week in Crisis Services, and for the Crisis Intervention Team; provides leadership and motivation to the Pre-admission Screening, Mandatory Outpatient Treatment, Mobile Crisis Response, Community Crisis Stabilization, Crisis Intervention Team Assessment Center, Regional Mobile Crisis Response, Co-Response, Community Health Worker, and 23-Hour Crisis Stabilization services and programming; serves as a clinical resource to Crisis Services and Crisis Intervention Team staff by providing ongoing clinical supervision; participates as a member of the Behavioral Health Services Division management team; provides direct supervision to the Crisis Services and Crisis Intervention Team (CIT) coordinators and supervisors; maintains professional relationships with state and local, public and private facilities; maintains positive public relations within the community; consults with community agencies and the Department of Behavioral Health and Developmental Services (DBHDS) for developing strategies to ensure quality services to individuals; monitors services performed by programs to assure compliance with licensure and regulations; identifies alternate funding sources to enhance or expand programs; monitors program reimbursements and expenditures; performs quality assurance reviews of program records; collects and compiles data; responds to surveys, questionnaires, etc.; participates in the Division's scheduled on-call services. REQUIREMENTS Minimum Requirements M1: Master's degree in Human Services, Psychology, Counseling, or Social Work that includes coursework for licensure by the Virginia Department of Health Professions as a Licensed Clinical Psychologist, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Substance Abuse Treatment Practitioner in Virginia M2: At least five years of experience working with individuals in a therapeutic setting M3: At least two years of supervisory experience Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request. Our Agency maintains a drug-free workplace. ANNUAL SALARY RANGE $64,980 - $113,716 15% Increase for Licensure 7% Increase for Resident/Supervisee Excellent Fringe Benefit APPLY AT: WWW.DPCS.ORG **PLEASE INCLUDE RESUME WHEN APPLYING**
    $65k-113.7k yearly 16d ago
  • Director of ABA Services

    Abs Kids

    Service supervisor job in Kernersville, NC

    The role of the Director of ABA Services is to perform consultant tasks at an exceptional level, provide clinical and professional guidance to direct care staff, lead staff, and Behavior Analysts, and contribute to the advancement of quality at ABS Kids through specific projects. What do we offer? Compensation and Benefits: Total compensation package of $100,000 - $110,000+ /year, includes salary and bonus Comprehensive benefits package including medical, dental, HSA, vision, plus voluntary benefits like short term disability, life, accident, hospital indemnity, critical illness and pet insurance Work-life balance with weekday work, no weekend requirements 401(k) plus company match Cell phone and laptop stipends CEU stipend starting at $500/year and increasing with tenure 3 weeks paid time off 10 paid holidays Referral bonus program Employee discounts and Employee Assistance Program including free legal and financial advice, free counseling support and much more Professional Collaboration: Ongoing meetings with members of an interdisciplinary care team, including BTs, RBTs, BCBAs and Psychologists Connection and Support: Virtual events with your local colleagues that may include game nights, awards ceremonies and town hall events ABS Kids Virtual Office connects you to hundreds of colleagues, professionally and personally, near and far Comprehensive back-end office support you provide treatment while a dedicated team takes care of all your administrative needs including credentialing, billing, intake and more What would you do? Meet weekly or bi-weekly with assigned Behavior Analysts and lead RBTs to support clinical and administrative objectives with tasks such as Maintain staff productivity Maintain adequate patient supervision Review clinical reports and provide feedback for improvement Ensure staff's progression toward professional goals Coach staff on how to manage supervisees Coach staff on how to work with caregivers and other Community Collaborators Lead and participate in Special Interest Groups Organize data sets to report visual feedback to teams Analyze data sets and develop ways to improve key clinical and administrative metrics Work with Director of Clinical Operations and RVP to identify regional needs and brainstorm opportunities to improve Represent us at local events, special interest groups, and in the community Manage staff performance related concerns and meet with HR Meet with Director of Clinical Operations weekly to discuss caseload and management of BCBAs Additional Responsibilities/Projects Planning, designing, and implementation of regionally specific programs Oversight of RBT certification process and ongoing training Who are we looking for? Master's degree in education, psychology, counseling, behavior analysis, behavior science, human development, social work, or rehabilitation BCBA certification 2+ years of experience working as a behavior instructor implementing ABA interventions with children with autism 2+ years of experience working as a behavior supervisor designing ABA programs for children with autism, and training caregivers and instructors how to implement these interventions Knowledge and experience with DTT, NET, VB, PRT Experience conducting assessments: VB-MAPP, Vineland, ABLLS, FBA Who We Are: It's in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow. At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. IBCBAI
    $100k-110k yearly 60d+ ago
  • Supervisor - Operations

    Wesco 4.6company rating

    Service supervisor job in Mocksville, NC

    As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures. **Responsibilities:** + Coordinate employee work assignments to achieve inbound and outbound service requirements + Direct achievement of performance objectives related to productivity, quality, service, and safety + Monitor workflow, work completed, error rates and related metrics and takes corrective action + Ensure procedures are observed, implemented, and enforced + Confirm quality and inspection process is accurate and excess costs are eliminated + Ensure safe working environment and follows safety regulations + Maintain accurate time, attendance, and performance management records + Maintain positive employee relations and morale + Recommend performance management actions + Assist in developing and documenting warehouse processes + Establish and monitors performance standards for warehouse functions, including pick, pack, and ship + Process returned merchandise + Establish and monitors performance standards for equipment, assembly, housekeeping, etc. + Develop and implements training certification programs and ensures warehouse employees receive training **Qualifications:** + High School Degree or Equivalent required + Fork Lift Certification preferred + 3 years warehouse and distribution operations experience + 1 year experience leading warehouse associates + Ability to operate a forklift or have the ability to obtain a forklift certification + Strong knowledge of inventory control processes + Knowledge of electrical, construction or mechanical products + Strong communication and interpersonal skills + Strong time management skills + Basic computer skills + Attention to detail + Ability to learn and use business planning systems + Resolve problems in a timely manner under stressful situations + Comfortable working in a team environment + Ability to operate hand and power tools and equipment + Ability to anticipate and prepare for customer needs **Physical Expectations:** + Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds. + Work may require excessive bending or stooping. + Employee required to climb ladders. + Employee required to use hand tools. + Employee uses heavy machinery (e.g., forklift, etc.). At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
    $31k-55k yearly est. 17d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Greensboro, NC?

The average service supervisor in Greensboro, NC earns between $29,000 and $75,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Greensboro, NC

$47,000

What are the biggest employers of Service Supervisors in Greensboro, NC?

The biggest employers of Service Supervisors in Greensboro, NC are:
  1. Guilford Technical Community College
  2. Cintas
  3. Gardner Denver
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