Service supervisor jobs in Indio, CA - 84 jobs

Temporary Description Food Service Lead Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) Responsibilities Customer Service to ensure a memorable experience for every guest and client. Ensure location is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary. Assist supervisors with tasks to ensure restaurants and other food locations run smoothly. Supports restaurant prep (FOH and line) for daily operation. Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards. Participates in safety logs including food temperatures, rotation and waste as necessary. Ensures proper uniform, hygiene, handwashing and glove use with self. Maintains a safe work environment by abiding by all rules. Follows through daily prep and items lists, as assigned. Actively helps to support operation in assigned role, supporting holes as necessary. Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence. Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. Remains knowledgeable of all menu items, prices and specials for sharing with guests. Perform other tasks as deemed necessary. Maintains a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Requirements Job Requirements Strong interpersonal and communication skills. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. An ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary for operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience 1 year food service experience preferred. All education backgrounds are eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this . The Geneal Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Salary Description $18.00/hr

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

ODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry. As the Operations Supervisor, you will play a pivotal role in ensuring the smooth and efficient functioning of our operations. If you have a passion for delivering exceptional customer service, managing a diverse team, and maintaining high operational standards, this opportunity is perfect for you. Responsibilities: Oversee day-to-day operations of the client site, ensuring smooth workflow and adherence to standard operating procedures. Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results. Monitor and maintain inventory levels of cleaning supplies, equipment, and detailing products, ensuring a well-stocked and efficient operation. Conduct regular quality checks to ensure that all vehicles undergo thorough and meticulous cleaning and detailing, meeting or exceeding client expectations. Implement and enforce safety protocols to create a secure work environment. Collaborate with the manager to develop and implement strategies to enhance client satisfaction, increase revenue, and improve operational efficiency. Handle client inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve optimal resolution and client retention. Maintain accurate records of daily operations, tracking sheets, employee attendance, and performance evaluations. Requirements Previous experience in a supervisory role within the carwash/detailing industry or a related field. Strong leadership skills with the ability to motivate and inspire a team. Excellent organizational and time management skills to effectively prioritize tasks and meet deadlines. Attention to detail and a commitment to delivering exceptional results Solid knowledge of car cleaning and detailing techniques, equipment, and products. Exceptional customer service skills with a focus on creating positive experiences for customers. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Proficient computer skills for record-keeping and data analysis. Join our team at ODORZX INC and be part of a company that is dedicated to providing top-quality services to our clients. We offer a competitive salary, opportunities for growth and development, and a supportive work environment. If you are ready to take on this exciting role and contribute to our success, please submit your resume and cover letter outlining your relevant experience. We look forward to hearing from you! Benefits Full Time Benefits Include: Vacation Time (After 1 Year) 401k With Match (After 1 Year) Medical Benefits (Medical, Dental, Vision 60 days) Sick Time Personal Days (After 1 Year) Company Paid Holidays Company Paid Car, Gas, Insurance (Job Specific) Company Paid Travel (Job Specific) Employee Referral Program Retention Bonus Rapid Advancement Opportunities

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Our Guest Experience team is essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment. The Arena is seeking part-time Guest Experience Supervisors who will report to the Guest Experience Manager. The team of Supervisors will directly oversee the part-time Ushers during events and assist in upholding Guest Experience standards, resolve various guest situations, and ensure a safe and efficient operation at Acrisure Arena. This position is responsible for working closely with Event and Operations partners to ensure successful events, including Hockey games, family shows, and concerts. This position will oversee the staff at the Guest Services/Concierge desk, Ticket Takers, Entry and Access points, and all other Ushers throughout the arena. Supervisor must be confident in handling escalated complaints as well as making decisions with minimal Manager interference. This job will pay an hourly rate of $22.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until March 6, 2026. Responsibilities Supervise, motivate, lead, and work alongside guest experience team members while demonstrating empathy and respect. Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions. Respond to and/or escalate guest complaints, concerns, and compliments. Effectively communicate work assignments to others. Promote a safe and efficient work environment. Be available for 65% of events and operations support, as needed throughout the year. Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard. Lead with an emphasis on safety for employees, teams, and guests. Work extended and/or irregular hours including nights, weekends and holidays, as needed. Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises. Other duties assigned including but not limited to assisting other departments as needed. Qualifications High School diploma + 2-3 years of guest service experience, preferred Experience supervising staff to work together and accomplish goals Ability to give clear instructions and communicate effectively with others in both verbal and written form. Must be self-motivated and work under little supervision. Be confident in decision making. Excellent guest service, teamwork, safety record, and work ethic. Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests. Bi-Lingual a plus, nut not a requirement. Working Conditions: Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required Must be able to work different types of events such as hockey and concerts without limitations. Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. At Alliance Ground International (AGI), we pride ourselves on delivering exceptional passenger services that reflect our airline partners' standards. As a Passenger Service Manager, you will lead and oversee all passenger-facing operations at your station-including ticket counter, gate, lounge, and customer service functions. This role is responsible for ensuring compliance, managing staff and resources, and maintaining strong customer relationships while identifying new business opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee daily passenger service operations, including ticketing, gate activities, lounge services, and customer service functions. Ensure operations meet airline contract requirements and customer service expectations. Plan and coordinate staffing and equipment resources to match flight schedules and service levels. Develop employee and equipment schedules to optimize efficiency and productivity. Serve as the primary escalation point for customer service issues; resolve concerns quickly and professionally. Lead and support a team of agents, ensuring adherence to safety, quality, and performance standards. Provide regular reports on operational performance, budgets, and service activities. Train, coach, and evaluate team members; conduct performance reviews and corrective action when necessary. Ensure compliance with company policies, FAA, TSA, OSHA, and airport authority regulations. Protect company assets and maintain control over inventory, supplies, and funds. Build and maintain effective relationships with airline representatives, airport personnel, and internal departments. MINIMUM QUALIFICATIONS: Minimum 18 years of age. High School Diploma or GED required; Bachelor's degree in Business or related field preferred. At least 3 years of progressive management experience in passenger services or customer service roles. Strong working knowledge of FAA, TSA, and OSHA regulations. Excellent leadership, communication, and interpersonal skills. Valid driver's license and clean Motor Vehicle Record (MVR); subject to local airport requirements. Ability to pass all background checks and obtain necessary airport security clearances. Proof of COVID-19 vaccination may be required based on location (e.g., SFO). PHYSICAL REQUIREMENTS: Ability to lift up to 70 pounds. Prolonged periods of standing, bending, pushing, and pulling. Must be able to work in elevated noise levels and changing weather conditions common in airport environments. $70,000 annually Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Palm Springs, CA 2+ to 5 years of experience Bachelor's Degree Description The Coding Supervisor provides data quality reviews and feedback for the HIM Department to ensure the coding staff is coding accurately, consistently, and timely, according to the corporate coding policies and procedures, and is in compliance with regulatory requirements and official coding guidelines. The role of the Coding Supervisor includes establishing and maintaining standards of professional competence and excellent (95.5% coding accuracy rate); meeting the corporate DNFB goal of 3.0 days; providing on-going coding education and training for new coding staff; working closely with patient financial services for unbilled management; and disseminating information and maintains knowledge of federal and state regulations as they pertain to coding, reimbursement and data collection requirements. Qualifications Certified Coding Specialist Certification, at least three to five years experience working in an acute care setting with emphasis on Medicare patients, at least one year of supervisory experience, working knowledge of ICD9CM Coding, CPT, HCPCS and APCs. Familiarity with 3M coding software is a must. Qualifications Qualifications Certified Coding Specialist Certification, at least three to five years experience working in an acute care setting with emphasis on Medicare patients, at least one year of supervisory experience, working knowledge of ICD9CM Coding, CPT, HCPCS and APCs. Familiarity with 3M coding software is a must. Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. At Alliance Ground International (AGI), we pride ourselves on delivering exceptional passenger services that reflect our airline partners' standards. As a Passenger Service Manager, you will lead and oversee all passenger-facing operations at your station-including ticket counter, gate, lounge, and customer service functions. This role is responsible for ensuring compliance, managing staff and resources, and maintaining strong customer relationships while identifying new business opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Oversee daily passenger service operations, including ticketing, gate activities, lounge services, and customer service functions. * Ensure operations meet airline contract requirements and customer service expectations. * Plan and coordinate staffing and equipment resources to match flight schedules and service levels. * Develop employee and equipment schedules to optimize efficiency and productivity. * Serve as the primary escalation point for customer service issues; resolve concerns quickly and professionally. * Lead and support a team of agents, ensuring adherence to safety, quality, and performance standards. * Provide regular reports on operational performance, budgets, and service activities. * Train, coach, and evaluate team members; conduct performance reviews and corrective action when necessary. * Ensure compliance with company policies, FAA, TSA, OSHA, and airport authority regulations. * Protect company assets and maintain control over inventory, supplies, and funds. * Build and maintain effective relationships with airline representatives, airport personnel, and internal departments. MINIMUM QUALIFICATIONS: * Minimum 18 years of age. * High School Diploma or GED required; Bachelor's degree in Business or related field preferred. * At least 3 years of progressive management experience in passenger services or customer service roles. * Strong working knowledge of FAA, TSA, and OSHA regulations. * Excellent leadership, communication, and interpersonal skills. * Valid driver's license and clean Motor Vehicle Record (MVR); subject to local airport requirements. * Ability to pass all background checks and obtain necessary airport security clearances. * Proof of COVID-19 vaccination may be required based on location (e.g., SFO). PHYSICAL REQUIREMENTS: * Ability to lift up to 70 pounds. * Prolonged periods of standing, bending, pushing, and pulling. * Must be able to work in elevated noise levels and changing weather conditions common in airport environments. $70,000 annually Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Full-time Description The Clinical Office Supervisor is responsible for overseeing the day to day activities of our clinics. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care and customer service. The Clinic Office Supervisor manages and supervises the operational, personnel and administrative functions of the clinic, while fostering an environment which promotes excellent patient care, comfort and trust. The Clinic Office Supervisor must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in all patient/staff interactions. Job Duties and Responsibilities: Serve as the primary point of contact at all LACENTA clinics both internally and externally. Oversees day-to-day operations at clinic locations and/or corporate office locations. Assess and provide the appropriate need/requests of office furniture, technology and hardware. Handle patient grievances, patient concerns, and all customer service-related matters. Aid in developing and approving all clinic personnel schedules. Manage coverage issues brought about by staff call outs. Evaluate and provide suggestions and ideas to improve operations and clinic performance. Prepare regular reports for upper management. Propose and provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) and report to upper management. Design strategy and set goals for growth. Maintain budgets and optimize expenses. Implementing and maintaining policies and procedures/office administrative systems when necessary. Manage vendor relationships and account personnel when necessary. Oversee and assist with hiring and training of new staff members. Ensures appropriate coaching, training, and expectations for staff, as evidenced by their department's performance compared to goal. Assist in termination and disciplinary needs of staff as needed. Ensure employees work productively and develop professionally. Supervising and monitoring the work of administrative staff, in conjunction with leads, supervisors and department managers. Ensure staff follows health and safety regulations Organizing meetings and managing databases. Attend company relation functions or events as needed. Other duties, as assigned. Requirements Qualifications and Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required. AA Degree At least 3 years in a supervisory role Strategic thinker, innovative and problem-solver Excellent communication skills Results-driven, adaptable with ability to manage multiple priorities and schedules; Knowledge of ENT and Allergy, preferred Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred. Demonstrated ability to grow and manage a team while focusing on process improvement and customer service. Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management Ability to travel to all clinic locations with reliable transportation Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: Sit for long periods at a time Use hands and fingers in repetitive motions, daily Ability to lift, push, pull up to 10 lbs. periodically Travel to clinic locations or sites as needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Salary Description $24-$30/hour DOE

Job DescriptionBenefits: Opportunity for advancement Training & development Dental insurance Health insurance Paid time off Vision insurance Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight making sure all staff provide great customer experience. Very involved in front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls. Assist in member check-ins, sign-ups, cancellations, and updating member account information. Great/meet potential members and provide gym tour. Assist to facilitate member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensuring adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist overseeing cleanliness and appearance of gym. Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Requirements Assist in the development of client objectives and training programs. Provide client instruction and make recommendations for program improvements. Apply behavior modification techniques and ensure a safe, orderly environment. Assist clients with personal needs and manage documentation, including weekly reports. Undertake additional related duties as assigned. Prepare written assessments of client progress. Develop plans for scheduled classes and activities. Manage supply requests. Other related duties as assigned Qualifications Must pass Federal Mandated Drug Screening. At least 21 years old. Department of Justice fingerprint clearance. Health screening and TB Test clearance within 7 days of employment. Current First Aid Certification. CPR Certification within 45 days of employment. Valid California Driver's License or ID Card. High school diploma or equivalent. Ability to model socially appropriate behavior and attitudes. Acceptable driving record and state minimum required auto insurance. Must pass Criminal Background Clearance per California Health & Welfare Code. Preferred Qualifications: One year of experience in a related field. Physical Requirements Ability to stand and walk for extended periods; minimal sitting. Good dexterity for training tasks, data recording, and report completion. Capability to lift 50 pounds or more, with balance and coordination. Physical tasks may include climbing, stooping, kneeling, or crawling. Sufficient vision and hearing to monitor activities and perform duties. Overall good health and mobility. Mental Abilities Ability to interpret instructions and translate them into effective training. Strong communication skills to interact with clients of varying abilities. Proficiency in writing reports and client ID notes. Observant with the flexibility to manage multiple tasks. Sound judgment for training, service quality, and safety decisions. Schedule & Compensation Position Classification: Full- Time Non-Exempt Work Schedule: Monday through Friday, 8:00 a.m. to 4:00 p.m. Reports to: Program Manager Salary: $17.85 - $18.74 per hour If you meet the qualifications and are eager to contribute to our mission, we encourage you to apply and join our team at EXCEED!

Job DescriptionDescription: Assistant Team Leader About the Company Loop Neighborhood Market is based in Union City, Calif., with stores and stations across California. The company was founded in 1978 and develops real estate and owns and operates gas stations with convenience stores and car washes. Loop Neighborhood Market also has a wholesale division that delivers fuel to dealer locations in the market. Join Our Growing Team at Loop Neighborhood Market! Are you ready to be part of a dynamic, fast-growing organization that's reshaping the convenience store industry? Loop Neighborhood Market is an industry leader looking for passionate, customer-focused individuals to help us redefine the c-store experience. Our mission is simple: to offer high-quality, better-for-you products, paired with exceptional customer service, and create a fantastic experience from the moment you walk into our stores. If you're motivated by innovation and have a passion for delivering outstanding service, we'd love to have you on our team. Apply today and help us change the way people experience convenience! Position Summary: This position requires individuals who are skilled in both supporting management operations and leading diverse teams. In the role of Assistant Team Leader, you'll aid the convenience store manager in all aspects of the store's operations-a responsibility you'll prepare for through a training sequence that teaches you our in-store retail information system, inventory management and ordering technology. You will be responsible for tasks such as completing daily paperwork, troubleshooting car wash problems and addressing problems with gas pumps. Leadership duties include, but are not limited to, forecasting, ordering, stocking, merchandising, being a role-model for prompt and courteous customer service and sharing management responsibilities with the store manager. We expect all our Assistant Team Leaders to embody our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component for all our roles. Below is a general outline of some of the roles and responsibilities expected of our Assistant Team Leaders (this list is not all inclusive): Primary Responsibilities: Training and coaching new store staff Assisting in creating schedules in a time keeping system Stocking products on shelves and making sure the store always looks clean and professional Forecasting, order, stock, and merchandise products Ensuring prompt reconciliation of store paperwork Ensuring prompt, efficient, and courteous customer service to store customers, vendors, and staff Maintaining a clean, customer friendly environment in the store and surrounding property Assisting with management of store staff Troubleshooting and resolving car wash related issues Fixing gas related issues, such as drive offs and the pumps being down Additional duties as assigned Requirements and Qualifications: High School Diploma or equivalent required Six to nine months' experience as an assistant manager or an equivalent combination of education and experience Strong mathematics ability Strong written and oral communication skills Desire to be part of a performance-driven team Reliable transportation to and from your workplace Employee Incentives: Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK Physical Requirements: The Assistant Team Leader position requires constant standing, bending, and reaching with a moderate amount of manual dexterity. Frequent lifting of 1 to 5 pounds and occasional lifting of up to 40-50 pounds are required. Additional Info: Must be at least 18 years of age Must be able to work various shifts and days of the week depending on business needs Requirements:

Job Description Are You iTAN's next Team Lead iTAN is Southern California's finest tanning salons. We take pride in the tanning industry and making sure our guests have experiences in our salon that are second to none. We do this by providing state of the art equipment, a welcoming environment with a beautiful salon and a friendly/educated team of tan experts. At iTAN we continually work hard to provide an environment where customers can experience unparalleled service and where employees can build long term careers and grow professionally as well as personally. We are flexible with our team members and work with school schedules. As an Assistant Salon Director we believe in ongoing leadership development. As a leader in the company you will gain leadership skills, ongoing personal development, and have the ability to earn bonuses, retreats, + more! We believing in building strong leaders that are confident, adaptable, goal-oriented, and driven! If you possess the following skills please apply to be a Team Lead at iTAN: Exceptional customer service Coachable inspires team members Energy influencer Always working towards learning + gaining more knowledge Problem solver Reliable Takes initiative Gives their best Passionate about their position Always tan Top performing sales Confident Leads by example Honest Excellent communication skills Self motivator - Takes initiative Positive & optimistic attitude Cheerful + Joyful personality - always smiling Enjoys friendly competition Performs well under pressure Consistently exceeds expectations Adaptable Communication We value our team and pay above average compensation, employee discounts. Base Salary + Commissions, bonus + incentive opportunities. Our company has a ton of growth opportunities so if you looking to grow and move up within a company, iTAN is the career for you!! Only looking for FUN, FRIENDLY, OUTGOING, AND DEDICATED people who love to be tan and help make others feel their best! Previous sales experience is a plus but not mandatory. Bring your smile and your personality!! Part time team lead positions available. At least 1 year of leadership experience preferred. We currently have a position for: iTAN Sun Spay Spa - Hwy79 Hourly + Commission+ Perks iTAN Sun Spay Spa - Winchester Hourly + Commission+ Perks iTAN Sun Spay Spa - Clinton Keith Hourly + Commission + Perks iTAN Sun Spay Spa - Lake Elsinore Hourly + Commission + Perks iTAN Sun Spay Spa - Hemet Hourly + Commission + Perks Must be willing to work at different salons in San Diego region as needed *Location subject to change as company needs shift throughout employment* As a Team Lead, I am accountable for producing the following result: Assist salon's leadership team in completing weekly tasks, which include weekly goals and percentages, baby rooms, role play schedule, and time clocks. Support leadership team in driving sales, holding team members accountable, growing and coaching team, and being a reliable + impactful leader in the salon always. This position is accountable for but not limited to the following responsibilities: Position Responsibilities: Providing direction and guidance Understanding the strengths and weaknesses of team members Organizing tasks and setting goals Upholding the vision of the group Solving problems and resolving conflicts

The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Req ID: 93962

Essential Functions Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants. Empty room attendant carts of soiled linen and trash. Anticipate guests' needs, respond promptly and acknowledge all guests service requests. Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. Strip and service assigned guest rooms/floors by assignment, category and priority. Remove all dirty terry and linen and replace with clean par to designated layout. Clean ice machines and ensure ice machine area is clean and presentable for guests. Transport cart with cleaning supplies, amenities and linens to assigned guest room and room attendants securely and in a timely manner. Replace all guestroom items required by SOP. Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures. Clean windows in guestrooms and hotel areas as assigned. Moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance. Complete reoccurring projects including deep cleaning, waxing/polishes floors. Refurnishes room with supplies, towels etc. as required. Return and restock cart at end of shift. Turn over any lost and found items from guest rooms to the Supervisor. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow safety and security procedures. Work cohesively with co-workers and all departments as part of a team. Follow all appropriate policies and procedures while constantly striving to improve standards of operations. Adhere to attendance and reliability standards. Follow all additional duties as assigned by management. Skills and Abilities Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Must be detail oriented and able to multi-task efficiently. Must be able to speak and understand and communicate the primary language(s) used in the workplace. Must possess excellent communication, follow up, and organizational skills. Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds. Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team. Endure various physical movements throughout the work areas. Satisfactorily communicate with guests, management and co-workers to their understanding. Job Qualifications/Requirements Experience: Minimum 3 months housekeeping or relevant experience Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.    Peregrine Hospitality Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Seasonal (Seasonal) Job Title: Team Leader Terms: Seasonal, full and part time roles available Pay: $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Valid Drivers License . Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not ! About us: Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the role: Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. Perks and Benefits: Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts Ability to upgrade to full Ikon Pass at heavily discounted rate Ability to ski everyday* Barring blackout dates at Deer Valley Access to 645+ industry discounted brands through Expertvoice Discounted access to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old Location specific, customer service-based bonuses (4 total in-season) Primary Responsibilities: Opening and closing the shop daily Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift. Plan delivery routes, support calls and pickups for the current and upcoming shift. Respond to customer phone calls, text messages, emails and voicemails in a timely manner. Dispatch ski technicians on reactive support calls Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc. Setting up the next shift for success Upselling existing guests via phone calls/texts in predelivery communication Secondary Responsibilities: Sizing guests in the proper equipment for orders as they come into our system Schedule work assignments for the following shift. Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements Assisting labor management during slow periods Taking reservations and issuing refunds Assist with delivery and support service operations as needed

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Our Guest Experience team is essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment. The Arena is seeking part-time Guest Experience Supervisors who will report to the Guest Experience Manager. The team of Supervisors will directly oversee the part-time Ushers during events and assist in upholding Guest Experience standards, resolve various guest situations, and ensure a safe and efficient operation at Acrisure Arena. This position is responsible for working closely with Event and Operations partners to ensure successful events, including Hockey games, family shows, and concerts. This position will oversee the staff at the Guest Services/Concierge desk, Ticket Takers, Entry and Access points, and all other Ushers throughout the arena. Supervisor must be confident in handling escalated complaints as well as making decisions with minimal Manager interference. This job will pay an hourly rate of $22.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until March 6, 2026. About the Venue America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities * Supervise, motivate, lead, and work alongside guest experience team members while demonstrating empathy and respect. * Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions. * Respond to and/or escalate guest complaints, concerns, and compliments. * Effectively communicate work assignments to others. * Promote a safe and efficient work environment. * Be available for 65% of events and operations support, as needed throughout the year. * Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard. * Lead with an emphasis on safety for employees, teams, and guests. * Work extended and/or irregular hours including nights, weekends and holidays, as needed. * Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises. * Other duties assigned including but not limited to assisting other departments as needed. Qualifications * High School diploma + 2-3 years of guest service experience, preferred * Experience supervising staff to work together and accomplish goals * Ability to give clear instructions and communicate effectively with others in both verbal and written form. * Must be self-motivated and work under little supervision. * Be confident in decision making. * Excellent guest service, teamwork, safety record, and work ethic. * Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests. * Bi-Lingual a plus, nut not a requirement. Working Conditions: * Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required * Must be able to work different types of events such as hockey and concerts without limitations. * Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. At Alliance Ground International (AGI), we pride ourselves on delivering exceptional passenger services that reflect our airline partners' standards. As a Passenger Service Manager, you will lead and oversee all passenger-facing operations at your station-including ticket counter, gate, lounge, and customer service functions. This role is responsible for ensuring compliance, managing staff and resources, and maintaining strong customer relationships while identifying new business opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee daily passenger service operations, including ticketing, gate activities, lounge services, and customer service functions. Ensure operations meet airline contract requirements and customer service expectations. Plan and coordinate staffing and equipment resources to match flight schedules and service levels. Develop employee and equipment schedules to optimize efficiency and productivity. Serve as the primary escalation point for customer service issues; resolve concerns quickly and professionally. Lead and support a team of agents, ensuring adherence to safety, quality, and performance standards. Provide regular reports on operational performance, budgets, and service activities. Train, coach, and evaluate team members; conduct performance reviews and corrective action when necessary. Ensure compliance with company policies, FAA, TSA, OSHA, and airport authority regulations. Protect company assets and maintain control over inventory, supplies, and funds. Build and maintain effective relationships with airline representatives, airport personnel, and internal departments. MINIMUM QUALIFICATIONS: Minimum 18 years of age. High School Diploma or GED required; Bachelor's degree in Business or related field preferred. At least 3 years of progressive management experience in passenger services or customer service roles. Strong working knowledge of FAA, TSA, and OSHA regulations. Excellent leadership, communication, and interpersonal skills. Valid driver's license and clean Motor Vehicle Record (MVR); subject to local airport requirements. Ability to pass all background checks and obtain necessary airport security clearances. Proof of COVID-19 vaccination may be required based on location (e.g., SFO). PHYSICAL REQUIREMENTS: Ability to lift up to 70 pounds. Prolonged periods of standing, bending, pushing, and pulling. Must be able to work in elevated noise levels and changing weather conditions common in airport environments. $70,000 annually Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: * Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. * Make recommendations to management on staffing decisions, including hiring, discipline and termination. * Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads. * Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. * Always ensure safety and security is never compromised. * Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. * Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. * Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. * Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. * Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. * Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to stand for extended periods of time. * Must be able to carry heavy items up and down jetway stairs. * Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner. Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service Supervisors are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete SIDA training to obtain airport authority identification security. * Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! 21.00 - 26.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads. Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner. Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service Supervisors are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! 21.00 - 26.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.