About the role
As a NetworX Product Consultant, you will make an impact by providing customers with application domain expertise related to TriZetto NetworX functionality. You will be a valued member of our consulting team and work collaboratively with business and technical stakeholders to deliver high-quality solutions.
In this role, you will:
Conduct requirements discovery and lead design sessions to configure NetworX applications to meet client needs.
Provide advanced analysis, problem-solving, and interpret application configurations to deliver optimal solutions.
Update existing configuration business rules with new contractual requirements and identify automation opportunities.
Liaise effectively with business and technical teams, transferring NetworX application knowledge to customer staff.
Collaborate with onshore/offshore teams and clearly articulate issues and alternative solutions in verbal and written form.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
10+ years of healthcare experience, including 5+ years of recent and relevant TriZetto NetworX pricing experience.
Strong understanding of core NetworX functionality, grouping, pricing, and integration points with Facets agreements.
Proven ability to conduct requirements discovery and lead design sessions for NetworX configuration.
Advanced analytical and problem-solving skills with experience in interpreting application configurations.
Excellent communication skills for articulating issues and providing alternative solutions.
These will help you stand out
Proficiency in NetworX data structures and automation techniques for repetitive tasks.
Experience working with onshore/offshore resource models.
Ability to create clear documentation and knowledge transfer materials for client teams.
Strong consulting skills and ability to operate effectively in a team environment.
Familiarity with healthcare payer systems and related business processes.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
#LI-NC1
Salary and Other Compensation:
Applicants will be accepted till 12/22/2025
The annual salary for this position will be in the range of $113K-$132K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
cog2025
$113k-132k yearly Auto-Apply 2d ago
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Remote M&A Associate - AI Trainer ($50-$60/hour)
Data Annotation
Remote job in Springfield, OH
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
$30k-48k yearly est. 60d+ ago
Remote Medical General Expert - AI Trainer
Superannotate
Remote job in Huber Heights, OH
In this hourly, remote contractor role, you will review AI-generated medical responses and/or generate expert healthcare content, evaluating reasoning quality and step-by-step clinical problem-solving while providing precise written feedback. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in clinical methodology or conceptual understanding; fact-check medical information; write high-quality explanations and model solutions that demonstrate correct reasoning; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your healthcare expertise directly helps improve the world's premier AI models by making their clinical and public-health reasoning more accurate, reliable, and clearly explained.
Key Responsibilities:
• Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Your Profile:
• Bachelor's degree (or higher) in Medicine (MD/DO), Nursing, Public Health (MPH), Health Sciences, or Allied Health, with strong grounding in Epidemiology, Clinical Medicine, Healthcare Systems, and Patient Care.
• 5+ years of professional experience in Nursing, Public Health, Health Sciences, or Allied Health.
• Confident in clinical reasoning (differential diagnosis, risk stratification, red-flag recognition) and explaining why a conclusion follows from the evidence.
• Strong understanding of disease processes, patient care concepts, public health principles, healthcare systems, and medical terminology.
• Exceptional attention to detail when fact-checking medical content and identifying unsafe assumptions, missing contraindications, or misinterpretation of tests; Minimum C1 English proficiency.
• Comfortable evaluating answers for internal consistency (timelines, physiology, dosing logic), appropriateness for setting (ED vs outpatient), and patient safety implications.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones.
• Previous experience with AI data training/annotation, clinical documentation review, utilization review, or healthcare editorial QA is strongly preferred.
$23k-36k yearly est. 10d ago
Remote Customer Service Representative - Product Testing
Glocpa
Remote job in Huber Heights, OH
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$27k-35k yearly est. 60d+ ago
Work from Home - Need Extra Cash??
Launch Potato
Remote job in Dayton, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
$30k-67k yearly est. 1d ago
Remote Accounting Expert - AI Trainer ($50-$60/hour)
Data Annotation
Remote job in Huber Heights, OH
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Bachelor level of education or higher. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Bachelors level education or higher
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
$50-60 hourly 6d ago
Remote Online Product Support - No Experience
Glocpa
Remote job in Springfield, OH
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$35k-47k yearly est. 60d+ ago
National Events Coordinator
Marsh & McLennan Companies, Inc. 4.8
Remote job in Dayton, OH
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a National Events Coordinator at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our National Events Coordinator, you will provide essential support to the National Events Manager in the planning and execution of large-scale in-person events across the country. This role focuses on assisting with event logistics, coordination, and communication to help ensure smooth and successful event delivery. The ideal candidate will have some experience in event coordination and a strong desire to grow their skills in a collaborative, fast-paced environment.
You will assist with event logistics, coordination, and communication to help ensure smooth and successful event delivery. There will also be strong collaboration with external organizations and vendors to negotiate favorable rates and terms on behalf of the Company, ensuring all aspects of the event are aligned with the Company's goals and objectives. The ideal candidate needs experience in event coordination and must be customer-service focused with a desire to grow their skills in a collaborative, fast-paced environment.
Key Responsibilities:
* Event Support & Coordination:
Assist with the day-to-day coordination of national events, including helping manage timelines, deadlines, and deliverables. Support vendor communications, attendee logistics, and on-site event needs under the guidance of the National Events Manager.
* Logistics & Operations:
Help coordinate event details such as venue arrangements, travel and hotel bookings, registration processes, and event materials. Support the management of event calendars and schedules to ensure all stakeholders are informed and aligned.
* Vendor & Partner Assistance:
Support the maintenance of relationships with vendors, sponsors, and partners by assisting with communications, contract tracking, and coordination of sponsorship activations.
* Budget & Expense Tracking:
Assist with tracking event budgets and expenses, working closely with finance and the National Events Manager to ensure accurate reconciliation and reporting.
* Cross-Functional Collaboration:
Work collaboratively with regional event coordinators, department teams, and external partners to support event planning efforts and share updates.
* Compliance & Documentation:
Help maintain event documentation, including policies, best practices, and post-event reports, ensuring adherence to company standards and procedures.
* Additional Support:
Provide general administrative support related to event planning tools, resource management, and coordination between internal teams and external stakeholders.
Our future colleague.
* 5 years of experience in event coordination, project support, or related roles preferred.
* Strong organizational skills with attention to detail.
* Professional demeanor and strong communication and interpersonal skills.
* Ability to work under pressure and manage multiple tasks and deadlines in a dynamic environment.
* Ability to work and communicate effectively with all levels of the organization and senior leadership.
* Proficiency in Cvent, Microsoft Office Suite including Excel, Outlook, Word, and PowerPoint.
* Ability to travel 25% for on-site event execution, site inspections, trainings, or to attend industry conferences.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering days
* Tuition reimbursement and professional development opportunities
* Remote work with 25% travel
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check us out online: marshmma.com/careers or flip through our recruiting brochure: **********************
Follow us on social media to meet our colleagues and see what makes us tick:
* Instagram
* Facebook
* LinkedIn
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with integrity, talent, and ambition who are interested in joining our client-focused teams.
#LI-Remote
The applicable base salary range for this role is $46,500 to $81,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until: January 22, 2026
$24k-32k yearly est. 11d ago
Administrative Assistant / Data Entry Clerk (Remote Work From Home)
Jobconversion
Remote job in Dayton, OH
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience.
You'll meet these requirements to work from home remotely
• Stable Internet connection
• Work can be done using the following: Phone device, laptap or computer
• Must be able to type accurately with a minimum speed of 30 words per minute
• Able to focus on tasks without being distracted
• Must be resident of the US
• Not afraid of emailing clients as needed
We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office.
Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more
• Must be 16 year of age or older
• Must be proficient with basic PC skills
• Must have an internet connection
• Basic english written language
• Basic english spoken language
Thank you for your interest!
$16 hourly 60d+ ago
Remote Customer Service: Great Pay and Flexible Schedules
Nogigiddy
Remote job in Huber Heights, OH
Remote Customer Care Advocate - Starting at $19/hr, No Degree Required Are you passionate about helping others and possess strong problem-solving skills? We are looking for enthusiastic individuals to join our team as Remote Customer Care Advocates. This role allows you to provide top-notch customer service and support from the comfort of your home.
Responsibilities:
Respond to customer inquiries with empathy and accuracy, ensuring all needs are met.
Resolve customer issues promptly, aiming to exceed expectations with each interaction.
Maintain clear and effective communication, both orally and in writing.
Cultivate a friendly and supportive environment, enhancing customer relationships.
Qualifications:
A strong dedication to customer service excellence.
Excellent communication skills, with the ability to connect with customers effectively.
Independent work ethic, with the ability to manage time and priorities effectively.
Comfort with using technology and navigating various software platforms.
What We Offer:
Fully remote position, providing the freedom to work from anywhere.
Flexible working hours, allowing you to manage work and personal life.
Competitive starting wage of $19 per hour, with potential for performance increases.
Opportunities for professional growth and development in a supportive environment.
Join Our Team:
Additional Information:
No specific educational requirements or prior experience needed. Candidates should have a quiet workspace with reliable internet. All applicants must undergo a background check. We are an equal opportunity employer committed to diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#ZR
$19 hourly Auto-Apply 60d+ ago
Retail Senior Vice President
Alixpartners 4.9
Remote job in London, OH
At AlixPartners we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.
AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.
Application shortlisting will take place in January 2026
What you'll do
Our Retail Performance Improvement (PI) team works with healthy, under-performing and distressed companies across a variety of urgent, high impact situations, and across all subsectors within the retail industry through five key areas: revenue growth, profit improvement, cash management, digital enablement, and organizational effectiveness.
As an SVP, you will need both a strong suite of consulting experience and retail operational knowledge. You can expect to work alongside experienced staff with practical, real-world experience that can swiftly identify opportunities and real issues. Our projects are often short, sharp and focused on results, so 80/20 will be key in managing to find the right outcome for the client at a fast pace.
This is an exciting time to join a rapidly growing team that are servicing clients in a dynamic and challenging market. We help our clients adapt and thrive during a period of immense pressure in the industry. From day one, you will get a chance to deliver real impact and work with clients when it really matters.
This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.
What you'll need
Extensive and relevant experience preferably with a mix of consulting and industry within the retail sector.
Expertise in implementing solutions in multiple workstreams of our Retail offering, from growth to cost cutting: pricing/promotions, range rationalisation, direct sourcing, indirect sourcing, operating model optimisation, store footprint optimisation, store labour, e-commerce channel improvement, cost-out programmes overall, due diligences, etc
Specific delivery experience and project leadership in operational improvement including but not limited to:
Revenue and growth programmes.
Category management and sourcing.
Indirect procurement & SG&A cost reduction.
Organizational effectiveness.
Store network and store operations.
Omnichannel, digital transformation.
End to end supply chain transformation & distribution footprint optimization.
Demonstrable track record in achieving implementation oriented, qualitative solutions in multiple workstreams.
Deep understanding of business issues and the ability to communicate them effectively to team leaders and clients.
Willingness to build professional and personal growth by working in high-impact situations under time-pressure.
True passion for achieving ambitious results.
Outstanding analytical and critical thinking skills along with strong financial literacy and modelling.
Passion for retail and a contributor to / participant in industry events / conferences.
Excellent relationship management with c-suite stakeholders while achieving results.
Excellent written, verbal, organizational, and executive-level presentation skills.
Fluency in English is essential; knowledge of an additional language would be advantageous.
Willingness to travel, sometimes at short notice.
Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization.
Education Requirements
Master's degree and / or an MBA, and evidence of a strong academic record.
A degree in Business, Finance or Engineering is preferable but not essential.
In addition to a positive workplace, the firm offers a comprehensive compensation package including an excellent benefit program.
AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other characteristics, race, religion, gender, national origin, age, marital status, veteran status or status as an individual with disability.
#LI-AP2
$150k-204k yearly est. Auto-Apply 60d+ ago
BIM COORDINATOR (On Site Position)
Valley Interior Systems 3.6
Remote job in Dayton, OH
BIM COORDINATOR ABOUT VALLEY INTERIOR SYSTEMS Valley Interior Systems was founded in 1981 as a Union interior subcontracting firm specializing in drywall, framing, acoustical ceilings, and plastering serving the Cincinnati Tri-State area. Today Valley Interior Systems operates offices with a full staff in Cincinnati, Columbus, Cleveland, Dayton, and Toledo, Ohio, Lexington, Kentucky, and Nashville, TN offering our clients unmatched dedicated service and quality craftsmanship. Valley also has 2 Prefab locations in the Midwest and a mostly remote BIM Department. Through three generations of leadership, Valley has flourished. Today, we have a growing offering of commercial specialty construction services - inside and out. And a team over 1,500 strong and still building. We are a company driven by passion, innovation, and a focus on quality- the same characteristics we look for in our employees. Join our team. ABOUT THE ROLE The BIM Coordinator will work directly within the Valley BIM Department, which provides assistance with our Project Management and Construction teams to utilize BIM modeling and processes to create drawings that are of the highest level of detail and accuracy. WHAT YOU'LL DO
Responsible for project based modeling, using Revit, AutoCAD, and various other software
Assist in coordinating BIM standards development, implementation and quality on all related files and models.
Assist with 2D drawings for our HP Siteprint Layout Robots
Develop BIM models and understand the scope of work for subcontractors.
Participate in GC driven coordination meetings
Demonstrate a strong understanding of constructions workflow processes and priorities.
Ability to assist the BIM team on multiple ongoing and complex projects while being able to successfully meet the requirements.
Troubleshoot any BIM related issues.
Assist with BIM project benchmarks to meet project deadlines.
Contribute to the documentation, dissemination and monitoring of standards, best practices and industry advancements.
Partner with the office management, field and prefab teams to create plans for the implementation of model-based prefabrication.
WHO YOU ARE
Experience: Minimum 2-4 years of experience in the construction industry or a Bachelor's in Construction Management, Engineering, or Architecture.
Basic Proficiency with Autodesk ACC Suite - Revit, Navisworks, Autocad, BIM360/ACC
Experienced with BIM Coordination process, reviewing and clearing clashes
Experience with Recap (point cloud prep), HP Siteprint prep, Lumion, - is a plus
Understanding of PreFab operations and how it relates to the construction process.If working remotely from a non-office location, must be able to travel to office locations, attend trainings/conferences or job site visits if required. < 15% annually.
BENEFITS AT VALLEY INTERIOR SYSTEMS (for eligible positions)
Competitive Paid Time Off plan
Extensive 401(k) plan with matching for contributions up to 3.5% of an employee's qualifying income
Generous profit-sharing and bonus program
Medical, dental, vision and life insurance
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. The order in which duties and responsibilities are listed is not significant. Valley Interior Systems is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, pregnancy, transgender status, sexual orientation, gender, age, disability, citizenship, marital status, military or protected veteran status, hair style/texture, or any other characteristic protected by applicable law.
$42k-58k yearly est. 18d ago
IT Analyst-Dayton Office-Hybrid
McGohan Brabender Agency 4.1
Remote job in Dayton, OH
McGohan Brabender
IT Analyst
About Us:
McGohan Brabender is renowned for recruiting top-tier talent within the employee benefits industry. As one of the nation's largest employee-owned (ESOP) benefit firms, we are true entrepreneurial disruptors in the field. Our team embodies agility, serving as advisors, financial strategists, and innovative problem solvers.
Our culture is infectious, grounded in our unwavering commitment to fostering a diverse and inclusive workplace where every individual is accorded the utmost dignity and respect. At the core of all our values, whether in life or business, lies our dedication to people. We wholeheartedly encourage everyone to bring their authentic selves to work every single day.
About the Role:
As an IT Analyst at McGohan Brabender, you will play an integral role in analyzing and automating our organization's data and systems. The ideal candidate will be a proactive and critical thinking individual, focused on collaboration with other IT and non-IT resources to create the best solutions for the organization.
Key Responsibilities:
Analyze and document business processes to identify inefficiencies and recommend improvements.
Design, develop, and implement automation workflows to streamline operations.
Integrate automation tools with existing IT systems (CRM, ERP, databases, communication platforms).
Configure APIs, connectors, and custom scripts for data exchange between systems.
Develop and maintain Python scripts for automation, data processing, and system integration.
Identify, troubleshoot and debug automation workflows and scripts during development and post-deployment.
Monitor and maintain automation solutions to ensure reliability and performance.
Create clear documentation, including user guides and SOPs for automated processes.
Collaborate with stakeholders to communicate project progress, risks, and outcomes.
Ensure compliance with data security and integrity standards throughout all processes.
Identify automation opportunities across departments and propose innovative solutions.
Develop and maintain dashboards or reports to monitor automation performance and ROI.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Proficiency in Python for scripting and automation.
Experience with process automation tools (e.g., Salesforce Flows, Salesfoce Apex, Power Automate).
Knowledge of cloud platforms for deploying automation solutions.
Strong understanding of APIs and system integrations.
Analytical thinking and problem-solving skills.
Excellent communication and documentation abilities.
Preferred Qualifications:
Experience working in a HIPAA-compliant environment.
Familiarity with database management and SQL.
Knowledge of cloud platforms and SaaS integrations.
$73k-102k yearly est. 1d ago
Customer Service Sales
HMG Careers 4.5
Remote job in Huber Heights, OH
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career. We're looking for individuals who are eager to start their journey with us and are committed to personal and professional growth.
What We Offer:
Full-time virtual career, offering the flexibility to work remotely.
Average 1st yr $67-75K / Avg 2nd yr $1128K commission + bonuses.
Life-long residual income through renewals.
Unionized position with stock options.
Excellent benefits package: medical, dental, prescription coverage.
Exceptional training with experienced agents and managers.
Leads provided: no calling family or friends, no cold calls.
Flexible hours: a fulltime career, but you choose when you work.
Opportunities for advancement and recognition.
Dynamic Team Environment: a thriving virtual workplace atmosphere.
Comprehensive training and ongoing support.
Qualities We Value:
Openness to learn and be coached.
Outgoing, friendly, positive, and approachable personality.
A strong desire to help others to provide valuable advice and services.
Effective communication skills: your ability to connect is crucial.
Sales or customer service experience is advantageous but not mandatory.
Your Qualifications:
Laptop or computer with camera is required.
Possession of, or willingness to obtain a life & health license.
Basic computer literacy is essential.
Must reside in North America.
Your Job Responsibilities:
Contact the leads we provide to schedule virtual meetings with clients.
Present benefit programs to enroll new clients and cultivate relationships with them.
Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
$22k-29k yearly est. 60d+ ago
Sales Agent - Remote Role
Legacy Harbor Advisors
Remote job in Dayton, OH
Join Our Dynamic Sales Team and Build a Career You Love! Are you looking for a career that offers flexibility, growth, and unlimited earning potential, all while being part of a supportive and high-energy team? Our company has been recognized by Entrepreneur Magazine for its outstanding workplace culture, featured in Forbes, and consistently ranked on the Inc. 5000 list of fastest-growing businesses.
We're searching for motivated individuals ready to take their careers to new heights while enjoying a rewarding and fun work environment.
Why You'll Love Working With Us:
Flexible Work Schedule - Achieve work-life balance with a structured 3-4 day workweek.
Top-Notch Training - Get access to our interactive, hands-on training platform with ongoing mentorship, completely free.
No Cold Calling - Focus on warm leads who have already expressed interest in our financial products.
Fast Commission Payouts - Get rewarded quickly with daily commission payments in this commission-only role.
Cutting-Edge Technology - Use our advanced sales tools to simplify the process and maximize efficiency.
Guidance from Experts - Receive one-on-one mentorship from top professionals in the industry.
Exciting Travel Incentives - Earn all-expenses-paid trips to incredible global destinations as a top performer.
Your Role on Our Team:
With hands-on mentorship and a collaborative environment, you will:
Engage with inbound leads from individuals across the country looking for financial solutions.
Conduct qualifying calls and schedule virtual consultations to assess client needs.
Provide customized solutions using our proprietary tools to guide clients toward financial security.
Who We're Looking For:
We're excited to meet self-driven, positive individuals who:
Lead with Integrity - Conduct business with honesty and a client-first approach.
Are Highly Motivated - Set ambitious goals and have the drive to achieve them.
Love to Learn - Welcome feedback and continuous professional development.
Ready to Take the Leap?
If you're looking for a fulfilling career with unlimited potential, send in your resume today. We're ready to help you thrive in an exciting and rewarding industry!
This commission-only 1099 role focuses on helping individuals navigate financial products, including IULs, annuities, and life insurance, based on their specific needs.
$29k-65k yearly est. Auto-Apply 25d ago
Writing Specialist (Remote)
Antioch University 4.2
Remote job in Yellow Springs, OH
Writing Specialist Department: Writing Support Classification: Staff, Full-Time, Exempt Reports to: Director of Writing Support Location: Remote from anywhere in the continental US, with the ability to travel to campuses and other locations.
Compensation: Antioch University offers a competitive compensation and benefits package that includes both direct and indirect pay. The compensation will be based on experience, education, knowledge, credentials, and a consideration of the difficulty and complexity of the position. The starting salary for this position is $65,000.00.
Position Summary
Reporting to the Director of Writing Support, Writing Specialists serve as primary resources for the continued growth and outreach for Antioch University's synchronous and asynchronous tutoring services. Writing Specialists are responsible for supervising the synchronous and asynchronous branches of writing support, including the hiring and training of a staff of Writing Consultants (5-8) and Peer Writing Consultants (10-15) who provide live, synchronous, and asynchronous writing tutoring and support services via Zoom. Members of the University Writing Support Department, Writing Specialists collaborate with the Director of Writing Support and each other to deliver writing services to students, faculty, and staff throughout all University programs and departments. In the Writing Support Department, the Writing Specialists take the lead on facilitating and coordinating a slate of writing workshops for students, as well as training Writing Consultants and Peer Writing Consultants to facilitate these workshops. Writing Specialists are also responsible for coordinating writing support groups in response to the expressed needs of students, faculty, and staff. In collaboration with the University Writing Support Department, the Writing Specialists contribute to delivering inclusive writing pedagogy to students, faculty, and staff throughout the university. This is a full-time, 12-month staff position. Writing specialists must be committed to full-time work with some flexibility for time zone differences, occasional evening hours between 5pm and 8pm, and possibly limited Saturday hours.
Essential Duties and Responsibilities
Branch Leadership (65%):
* Consult with the Director of Writing Support to hire and train Writing Consultants and Peer Writing Consultants (FWS Students) responsible for delivering synchronous and asynchronous tutoring support
* Collaborate with the Director of Writing Support and HR to ensure hiring and payroll operations are maintained for Writing Consultants
* Collaborate with Financial Aid to ensure hiring and payroll operations are maintained for all FWS students
* Maintain general oversight of the Submittable platform and the WCOnline scheduling systems
* Supervise VWC Submittable and WCOnline queues, reports, tutoring sessions, and client reports, including following up on sessions and staff performance
* Facilitate and coordinate scheduling of University-wide student workshops and writing support groups in response to student and program needs
* Maintain data on synchronous and asynchronous tutoring offerings including appointments, usage, workshop attendance, evaluation, etc.
* Run staff meetings and professional development sessions for all synchronous and asynchronous tutoring staff
* Manage and respond to student and faculty email contacts regarding the synchronous and asynchronous tutoring centers
* Contribute to department-wide projects as needed in collaboration with the Director of Writing Support
* Cross-train with other Writing Specialists to ensure smooth running of the WS Department
University Leadership (20%):
* Collaborate with Director of Writing Support and Writing Support Department to maintain sustainability and integrity of writing support throughout the University
* Consult about program development and writing support with other academic support and student services departments as needed
* Represent Writing Support Department on University and Academic Affairs councils, committees and groups; attend faculty meetings, classes, and student orientations as assigned
Perform other duties as assigned (5%)
Experience and Qualifications
Minimum Requirements:
* Master's degree in writing-related field or extensive professional writing/editing expertise
* College-level writing teaching experience
* Excellent interpersonal communication skills
* Demonstrated commitment to collaboration
* 1-3 years' experience in:
* Training, supervising, and evaluating writing tutors
* Coordinating post-secondary academic support services
Preferred:
* 3-5 years' experience in:
* Training, supervising, and evaluating writing tutors
* Coordinating post-secondary academic support services
* Experience in writing program/writing center administration
* Experience in online writing support and program development
Knowledge, Skills and Abilities:
Individuals must possess the knowledge, skills and ability to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed.
* Demonstrate the leadership and motivational strengths that Antioch believes are critical to leader success: accountability, adaptability, authenticity, critical thinking, mission-driven and community focus.
* Skilled Negotiator and Communicator - capable of operating with all University constituencies.
* Demonstrated ability to work with persons of diverse backgrounds.
Hours of Employment:
This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor.
Work Location:
May maintain a home office or have an office at one of the Antioch University campuses. Specific location will be established in consultation with the supervisor.
Physical Requirements:
The essential functions represent the basic job duties that an employee must be able to perform with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Antioch University reserves the right to change the duties of this position at any time.
Benefits Summary:
Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6%; voluntary salary deduction to a pre-tax or post-tax retirement account; employer paid life insurance and short term disability; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; vacation accrues monthly (3 weeks from 0 - 5 years; 4 weeks after 6 years; carry-over allowed up to 3.75 days 0 - 5 years; up to 5 days, after 6 years and up); 12 days per year sick leave (carry-over up to 65 days); 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual. (This list is meant to be an informal summary of benefits. Plan benefits and eligibility requirements are governed by the plan documents and University policies which will be made available upon request).
To Apply
Please email a cover letter, CV/resume, and a list of reference names and contact information to **********************. In the subject line of the email, please state Writing Specialist
NOTE: The successful candidate for this position will be subject to a pre-employment background check.
Coalition for the Common Good (CCG) EEO Statement
The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.
$65k yearly Easy Apply 19d ago
Sr Manager of Enterprise Initiatives (Remote/ Hybrid FL GA OH)
RELX Group 4.1
Remote job in Dayton, OH
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ***************************
About the Role
The Senior Manager, Enterprise Initiatives is a strategic leader responsible for driving complex, enterprise-wide programs that align with organizational goals and deliver measurable outcomes. This role leads a team of consultants and program professionals, manages a dynamic portfolio of initiatives, and partners with sponsors, stakeholders, and executive leaders to support key transformations such as product sunsets & customer migrations programs, operational effectiveness initiatives, and other transformative initiatives around automation and AI.
This position requires a balance of strategic insight, program execution, team leadership, and analytical rigor. The ideal candidate is a results-oriented leader with a proven track record of managing large-scale initiatives in a matrixed environment.
This role can be remote or hybrid from one of our local offices. Candidate will need to commute onsite periodically for meetings and events. Office locations: Boca Raton, FL, Alpharetta, GA, Dayton, OH
Responsibilities
Team & People Leadership
* Lead and manage a high-performing team of consultants and program professionals
* Define performance goals, provide coaching and development, and support career growth
* Manage team capacity, resource planning, and workload prioritization across multiple initiatives
* Position the team as the Go To experts for execution of transformation initiatives
Program & Portfolio Management
* Lead end-to-end delivery of enterprise programs across functions such as Product, Market Planning, Technology, Operations, and Sales
* Oversee a portfolio of strategic initiatives, ensuring alignment with business objectives, timelines, budgets, and resource constraints
* Develop and implement consistent program governance, tools, and frameworks across all initiatives
* Identify and manage risks, dependencies, and mitigation strategies across programs
* Translate high-level business strategies into actionable, executable initiatives.
* Act as an internal consultant to identify opportunities, structure initiatives, and guide business transformation
* Promote a culture of accountability, agility, and results-driven execution
Metrics, Reporting & Analytics
* Define success criteria, KPIs, and business outcomes for initiatives and programs
* Build and maintain dashboards to track performance, milestones, budgets, and risks using tools like Power BI or Tableau
* Deliver clear, concise, and data-driven reports and presentations to executive leadership and stakeholders
* Leverage data insights to optimize program delivery and drive continuous improvement
Stakeholder & Executive Engagement
* Build strong partnerships with cross-functional teams, leaders, and executive sponsors
* Align stakeholders on initiative objectives, scope, and priorities
* Lead stakeholder and steering committee meetings with robust program presentations and decks
* Present program updates, risks, and results to senior leadership, steering committees, and other governance bodies
Change Management & Process Improvement
* Lead organizational change efforts related to key initiatives ensuring seamless adoption and continuity in execution
* Apply process re-engineering and continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma)
Requirements
* Bachelor's degree in Business, Operations, Engineering, or related field
* 10+ years of experience in enterprise program management, business transformation, or consulting
* Proven experience in implementation of best practices and governance frameworks
* 5+ years of people leadership experience, managing cross-functional teams or consultants
* Proven ability to lead enterprise initiatives and manage large portfolios in a matrixed organization
* Strong communication, presentation, and stakeholder management skills
* Expertise in program/project management tools (e.g., MS Project, Adaptiveworks, Smartsheet)
* Proficiency in collaboration tools (e.g., JIRA, Confluence, Teams, SharePoint)
* Experience with dashboarding and analytics tools (e.g., Power BI, Tableau)
* PMP, PgMP, or other project/program management certification preferred
* Experience with Salesforce, ERP, or other enterprise systems
U.S. National Base Pay Range: $116,000 - $215,500. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Ohio, the pay range is $110,200 - $204,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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$116k-215.5k yearly Auto-Apply 21d ago
Remote/Virtual Team Lead
Zuzick & Associates
Remote job in Dayton, OH
Now Hiring: Financial Services Agent | Make an Impact While Building Your Future
Are you passionate about helping others achieve financial stability? Are you ready to build a meaningful career where your work changes lives - including your own?
We are looking for driven, compassionate individuals to join our growing team as Virtual Team Leads!
Position Overview:
As a Virtual Team Lead, you will educate and guide clients toward financial security and peace of mind. Through personalized service and trusted relationships, you'll help individuals and families protect what matters most.
Key Responsibilities:
Build lasting relationships with clients by understanding their needs and providing tailored financial solutions.
Present and explain financial products in a clear and compassionate manner.
Maintain consistent follow-up with clients to ensure ongoing service and support.
Stay informed about industry products, regulations, and best practices.
Achieve personal and professional goals through self-motivation and discipline.
Qualifications:
Passion for Service: A genuine desire to help others achieve financial stability.
Strong Communication Skills: Ability to convey complex information clearly and compassionately.
Self-Motivated: Driven to set and achieve personal and professional goals.
Licensing Requirements:
State-specific financial licenses are required.
Candidates should be prepared to obtain necessary licenses, with some positions requiring them at the time of the interview.
(Training support is available for the right candidates.)
Ideal Candidate:
Energetic, compassionate, and goal-oriented.
Comfortable working independently and within a team.
Open to personal growth and continuous learning.
Committed to ethical business practices and client-first service.
What We Offer:
Comprehensive training and mentorship.
Flexible schedule and remote work opportunities (depending on the role).
Competitive compensation structure (COMISSION PAY STRUCTURE with bonuses, residual income and uncapped income potential).
Advancement opportunities based on merit.
The ability to make a real difference in people's lives - every single day.
Ready to Build a Purpose-Driven Career?
Apply today to start your journey toward personal success while empowering others toward financial security.
(Serious inquiries only. Positions are limited.)
***No CALIFORNIA , FLORIDA, MINNESOTA, NEW YORK CANDIDATES ***
SOUND LIKE A GREAT FIT? Take the next step and apply online!
$42k-85k yearly est. Auto-Apply 60d+ ago
Patient Access Specialist - Part-time
Ensemble Health Partners 4.0
Remote job in Washington Court House, OH
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
The starting pay for this position is $17.00 - $18.15/hr. based on experience.
*This position is an onsite Part-time role, and candidates must be able to work on-site at Adena - Greenfield, Washington Court House, OH
The Opportunity:
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
Experience We Love:
1+ years of customer service experience
Minimum Education:
High School Diploma/GED Required
Certifications:
CRCR Required within 6 months of hire (Company Paid)
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
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FMLA Rights - English
La FMLA Español
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Know your Rights
$17-18.2 hourly Auto-Apply 4d ago
Client Service Quality Analyst I (Fully Remote in OH or CA)
Vitu
Remote job in Wilmington, OH
Client Service Quality Analyst I - (Remote/Hybrid) As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Client Service Quality Analyst I is responsible for the quality of agent's phone and ticket evaluations, while maintaining accountability for performance and coaching to the desired goals. This position will evaluate and analyze the quality of agent interactions with clients to identify trends and coaching opportunities for optimizing future performance. The Client Service Quality Analyst 1 ensures quality and consistency of Client Service agents through continual review, feedback and on-the-job coaching, training, and development. Listens in on calls, recordings and/or other client interactions to evaluate the Client Service agents' skills in dealing with clients and accuracy and effectiveness of information or advice provided to clients.
Key Responsibilities
Performs call monitoring and recording and/or review of client processes.
May engage directly with Client Service agents to provide specific coaching or training.
Defines and recommends improvements related to call handling.
Gains familiarity with Client Service Quality concepts, practices, and methodologies.
Reviews and contributes to the team's process for call and case management.
Reports on the team's and individuals' progress against selected metrics and performance measures.
Provides timely feedback to team members based on daily quality reviews.
Learns and applies company Client Service Quality's processes and procedures.
Assists with special projects as assigned.
Minimum Qualifications and Experience Required:
1+ years Quality Assurance experience OR 2 years work experience.
Must possess effective communication and process management skills.
Demonstrated ability to perform in a collaborative team environment with peers and stakeholders.
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point and Excel) required.
Strong interpersonal, presentation, and collaborative skills to collaborate effectively with teams throughout the organization.
Other duties as needed or required.
Preferred
College degree preferred or commensurate work experience.
Ability to identify problems and initiate corrective actions and preventative actions.
Perceptual and analytical problem solving relating to removal of obstacles.
Manage routine questions relating to quality processes and procedures.
Follow up skills. Ability to manage and respond to multiple open issues.
Able to work independently with little direction and multi-task while being extremely productive and timely.
Identify, initiate, and implement process improvement projects.
Knowledge of the Effortless Experience concepts and skills.
Ability to perform Root Cause Analysis on performance issues related to quality.
Knowledge and/or expertise in speech analytics such as Observe AI.
Compensation -
The salary range for this position is: $22.11 - $24.03
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.