What is Quality Improvement?
Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.
How is Quality Improvement used?
Zippia reviewed thousands of resumes to understand how quality improvement is used in different jobs. Explore the list of common job responsibilities related to quality improvement below:
- Participate in the 5S quality system, maintenance of quality standards, and quality improvement.
- Assist management in the implementation of new QC/QA policies and continuous quality improvement programs.
- Performed continuous quality improvement evaluations, created and implemented safety training and remediation's throughout the company, approximately 1200 employees.
- Served as an internal advocate for quality improvement as critical components in clinical, administrative and operational activities.
- Monitored delivery of behavioral health services and ensured continuous quality improvement in relation to program goals and standards.
- Developed systems to review quality improvement activities against standards and reported findings to internal and external stakeholders.
Are Quality Improvement skills in demand?
Yes, quality improvement skills are in demand today. Currently, 36,252 job openings list quality improvement skills as a requirement. The job descriptions that most frequently include quality improvement skills are endoscopic technician, phlebotomy program coordinator, and quality administrator.
How hard is it to learn Quality Improvement?
Based on the average complexity level of the jobs that use quality improvement the most: endoscopic technician, phlebotomy program coordinator, and quality administrator. The complexity level of these jobs is intermediate.
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What jobs can you get with Quality Improvement skills?
You can get a job as a endoscopic technician, phlebotomy program coordinator, and quality administrator with quality improvement skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with quality improvement skills.
Phlebotomy Program Coordinator
- Patient Care
- Laboratory Services
- Patients
- Quality Improvement
- OSHA
- Phlebotomy Training
Quality Administrator
Job description:
Publicists are public relations professionals who are responsible for generating media coverage for their clients by promoting them to the public. These publicists are required to execute publicity plans for their clients by creating and editing press releases, media alerts, press kit materials. They are required to manage their clients' social media platforms to post and promote their events and products offered. Publicists must also monitor the press activity daily to create monthly and annual reports related to the return of investment (ROI).
- Quality Standards
- Quality Improvement
- Internal Audit
- ISO
- Data Entry
- Management System
Quality Assistant
Job description:
Quality Assistants will, in some cases, require only a high school diploma, while other positions may need degrees in chemistry, engineering, or computer science. There are even some related bachelor's, master's, and doctoral degrees in the field for those wishing to take their career to the next level. Skills in leadership, organization, planning, communication, statistical analysis, problem-solving, and industry-specific technical knowledge will be vital, and the payout for this career comes in at around $46K per year. Those who make this career choice will receive responsibilities such as ensuring safety and specification standards for product production so that any products can be brought to the final stage.
- Internal Audit
- Data Entry
- Quality Improvement
- Data Collection
- Inspection Reports
- ISO
Quality Improvement Specialist
Job description:
A Quality Improvement Specialist in the healthcare system ensures all data and information from patients are correctly handled and coordinates care to the patient. It is the quality improvement specialist's job to ensure that patients get the quality care they needed by creating, developing, and implementing policies set in a medical facility to help patients. A quality improvement specialist must know how to use office-related computer programs, preferably have a degree in the health or medical field, and have good organizational skills.
- Performance Improvement
- Quality Improvement
- Data Collection
- Patients
- Patient Safety
- Process Improvement
Quality Improvement Manager
Job description:
A quality improvement manager has a variety of duties and responsibilities. These include conducting research and creating quality improvement programs, developing standard operating procedures and facility policies, and performing audits to ensure compliance with regulatory requirements. Additionally, you will be responsible for establishing work plan metrics, analyzing performance metrics, and monitoring various department processes such as care complaints in the healthcare setting. You are also expected to review the latest industry data, clinical quality studies, and best practice interventions.
- Quality Improvement
- Performance Improvement
- Patients
- Oversight
- Process Improvement
- Patient Care
Quality Improvement Coordinator
Job description:
In the medical industry, a quality improvement coordinator is in charge of developing programs and projects designed to improve medical services and employee performance. Their responsibilities typically include gathering and analyzing data to identify the strengths and weaknesses of current procedures, performing research and analysis to determine the ideal care practices, studying feedback from different parties, conducting inspections and assessments, and implementing solutions against problem areas. Moreover, a quality improvement coordinator must develop programs while enforcing and promoting the facility's policies and regulations.
- Performance Improvement
- Patients
- Quality Improvement
- Patient Care
- Data Collection
- Clinical Quality
Quality Management Specialist
Job description:
In the manufacturing industry, a quality management specialist is in charge of implementing and overseeing quality management procedures, ensuring efficiency and smooth workflow. Their responsibilities typically include gathering and analyzing data to identify the strengths and weaknesses of current operations, developing new strategies to optimize procedures, creating new quality assurance methods, maintaining records of transactions, and coordinating the workforce. Furthermore, as a quality management specialist, it is essential to implement solutions while enforcing the company's policies and regulations.
- Healthcare
- Quality Improvement
- Patients
- Patient Care
- Data Analysis
- Performance Improvement
Quality Coordinator
Job description:
A quality coordinator is responsible for monitoring quality control and testing procedures, ensuring that the processes and policies adhere to the company's standards and business requirements. Quality coordinators assist the project management team in developing strategic techniques according to clients' specifications from conceptualization to the final outputs. They recommend cost-reduction materials depending on the budget limitations, as well as conducting audits and creating reports. A quality coordinator must be highly organizational and communicative, especially on suggesting opportunities to increase revenues and drive more client partnerships.
- Patients
- Quality Improvement
- Performance Improvement
- Customer Service
- Patient Care
- Data Collection
Chief Medical Officer
Job description:
A Chief Medical Officer monitors the staff and programs of the organization's medical and nursing programs. They work in a healthcare institution, such as a hospital or nursing home.
- Patients
- CMO
- Oversight
- Quality Improvement
- Health System
- Population Health
Director Of Quality
Job description:
In the manufacturing industry, a director of quality is primarily in charge of spearheading and overseeing the daily operations in a quality assurance department. They work to ensure that products adhere to the company's quality standards and industry regulations by conducting research and assessments, developing quality test systems, and reviewing reports. As a director of quality, they have the authority to make significant decisions, establish protocols and guidelines, set objectives and timelines, and implement rules and policies, creating new ones as necessary.
- Healthcare
- Quality Improvement
- Patients
- Oversight
- Patient Safety
- Continuous Improvement
Performance Improvement Coordinator
Job description:
The duties of a performance improvement coordinator depend on one's line of work or industry of employment. In a healthcare setting, they are in charge of overseeing a hospital or clinic's operations, ensuring everything runs according to its goals and vision. Their responsibilities include coordinating with different departments to gather data, performing research and analysis to identify areas needing improvement, and developing solution plans and projects in problem areas. Furthermore, as a performance improvement coordinator, it is essential to lead the implementation of projects and programs, all while enforcing the company's policies and regulations.
- Healthcare
- Patients
- Performance Improvement
- Home Health
- Quality Improvement
- Patient Safety
Project Quality Manager
Job description:
The role of a project quality manager is to spearhead and oversee the quality control and assurance procedures for various projects. They typically coordinate with project managers to identify the projects' needs and goals, ensuring timeliness and smooth workflow. Their responsibilities also include managing quality control and assurance teams, setting goals and objectives, establishing guidelines, and developing strategies to optimize operations. Furthermore, as a manager, it is their duty to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
- Project Management
- Continuous Improvement
- Project Quality
- Process Improvement
- Quality Improvement
- ISO
Vice-President Of Quality
Job description:
A vice president of quality is responsible for monitoring the quality performance and delivery of the company outputs and deliverables to serve customers and clients. Vice presidents of quality analyze the production and operational processes to ensure that everything adheres to the internal guidelines and regulations. They also coordinate with the stakeholders for project updates and identify opportunities for revenue resources to increase the company's profits. A vice president of quality must have excellent communication and leadership skills, especially in minimizing loss from operational failures and increasing productivity results.
- Oversight
- Risk Management
- Patient Safety
- Performance Improvement
- Quality Improvement
- QA
Quality Assurance Coordinator
Job description:
As the quality assurance (QA) coordinator, it is your responsibility to ensure that a company's quality assurance standards and procedures are met. You will perform various QA-related tasks, which include tracking and reporting all activities, procedures, and processes, developing auditing tools to improve the internal auditing process, and conducting regular reviews and inspections to ensure employee adherence to safety and quality standards. You are also expected to assist with the creation of company procedures, policies, and processes, and conduct quality training sessions.
- Customer Service
- Patients
- Data Entry
- Quality Improvement
- Excellent Organizational
- ISO
How much can you earn with Quality Improvement skills?
You can earn up to $38,129 a year with quality improvement skills if you become a endoscopic technician, the highest-paying job that requires quality improvement skills. Phlebotomy program coordinators can earn the second-highest salary among jobs that use Python, $41,196 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Endoscopic Technician | $38,129 | $18 |
| Phlebotomy Program Coordinator | $41,196 | $20 |
| Quality Administrator | $46,100 | $22 |
| Quality Assistant | $38,389 | $18 |
| Quality Improvement Specialist | $67,474 | $32 |
Companies using Quality Improvement in 2025
The top companies that look for employees with quality improvement skills are Walgreens, Fresenius Medical Care Windsor, LLC, and HealthPRO. In the millions of job postings we reviewed, these companies mention quality improvement skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Walgreens | 27% | 21,436 |
| 2 | Fresenius Medical Care Windsor, LLC | 11% | 3,636 |
| 3 | HealthPRO | 9% | 917 |
| 4 | Fresenius Medical Care North America Holdings Limited Partnership | 9% | 2,437 |
| 5 | THERAPY SOLUTIONS | 6% | 68 |
Departments using Quality Improvement
| Department | Average salary |
|---|---|
| Business Development | $81,682 |
11 courses for Quality Improvement skills
1. Quality Improvement in Healthcare
Health systems worldwide seek to prevent and treat disease and illness and improve well-being and quality of life. This specialisation focuses on improving the quality of the services provided by these systems. The specialisation content is based on the academic literature and research in quality improvement, comprehensively illustrated with real-life practical examples.You will hear from leaders in the field, including a range of guest speakers to support your learning. In this specialisation, you will explore what is meant by quality in healthcare, study approaches to improving quality; and understand what has and has not been learned through scientific study of such approaches to date.\n\nYou will gain an appreciation of the theory and practice of improving quality in health and care, through the scientific literature, and through case studies from around the world. You will learn the tools and techniques of quality improvement, how to apply them and to critique their use. You will learn to analyse data over time to guide and evaluate improvement initiatives. You will study these concepts in health service and population health settings, learning from quality improvement practitioners and experts in the field...
2. Quality Improvement for Population Health
Quality improvement methods were first deployed in healthcare in e hospital settings. However, over the past decade particularly, there has been increasing focus on the application of these methods in improving population and public health. In this course, you will apply a combination of both approaches to population health improvement. You will also learn how to study and evaluate large improvement initiatives to capture learning effectively. Learning Objectives: Apply quality improvement methods in combination with population health frameworks to design a population health improvement initiative Understand how the use of geographic information systems contributes to quality improvement Critique different study designs for studying quality improvement initiatives...
3. Data Science Methods for Quality Improvement
Data analysis skills are widely sought by employers, both nationally and internationally. This specialization is ideal for anyone interested in data analysis for improving quality and processes in business and industry. The skills taught in this specialization have been used extensively to improve business performance, quality, and reliability.\n\nBy completing this specialization, you will improve your ability to analyze data and interpret results as well as gain new skills, such as using RStudio and RMarkdown. Whether you are looking for a job in data analytics, operations, or just want to be able to do more with data, this specialization is a great way to get started in the field.\n\nLearners are encouraged to complete this specialization in the order the courses are presented.\n\nThis specialization can be taken for academic credit as part of CU Boulder’s Master of Science in Data Science (MS-DS) degree offered on the Coursera platform. The MS-DS is an interdisciplinary degree that brings together faculty from CU Boulder’s departments of Applied Mathematics, Computer Science, Information Science, and others. With performance-based admissions and no application process, the MS-DS is ideal for individuals with a broad range of undergraduate education and/or professional experience in computer science, information science, mathematics, and statistics. Learn more about the MS-DS program at https://www.coursera.org/degrees/master-of-science-data-science-boulder...
4. Stability and Capability in Quality Improvement
In this course, you will learn to analyze data in terms of process stability and statistical control and why having a stable process is imperative prior to perform statistical hypothesis testing. You will create statistical process control charts for both continuous and discrete data using R software. You will analyze data sets for statistical control using control rules based on probability. Additionally, you will learn how to assess a process with respect to how capable it is of meeting specifications, either internal or external, and make decisions about process improvement. This course can be taken for academic credit as part of CU Boulder’s Master of Science in Data Science (MS-DS) degree offered on the Coursera platform. The MS-DS is an interdisciplinary degree that brings together faculty from CU Boulder’s departments of Applied Mathematics, Computer Science, Information Science, and others. With performance-based admissions and no application process, the MS-DS is ideal for individuals with a broad range of undergraduate education and/or professional experience in computer science, information science, mathematics, and statistics. Learn more about the MS-DS program at https://www.coursera.org/degrees/master-of-science-data-science-boulder...
5. 7 Quality Tools for Quality Management and Improvements.
Welcome to the Complete Crash Course on 7 Basic Quality Tools. The course was designed to equip you with the tools and Techniques that are used to solve 90% of quality management related issues within an organization irrespective of the Industry. The course is easy to follow and equipped with examples which are easy to follow, At the end of every topic the Practical Application and Implementation is demonstrated using MS Excel. Being a Quality Professional for 15 years I have practically used and applied these tools in multiple Quality Projects thereby resulting in Millions of dollars as cost saving or Revenue Enhancement...
6. Certified Quality Improvement Associate Training
You can use this course for three purposes:1. Passing the CQIA certification exam. The course contains more than 100 practice questions.2. This is also an in-depth Quality 101 course. If you are starting your career in the field of quality, then this is the course for you to advance in your profession.3. Any member of an improvement team who wants to understand basic quality principles and support an improvement initiative.1. CQIA CERTIFICATION EXAM PREPARATION: This course is fully aligned with the updated Body of Knowledge. Sections: Section I Quality Basics Section II Team Basics Section III Continuous Improvement Techniques Section IV Supplier RelationshipSection V Customer Relationship2. QUALITY 101: FOUNDATIONAL QUALITY COURSE TO IMPROVE AN ORGANIZATION'S PERFORMANCE: Training your entry-level quality assurance, inspection and quality management team members to understand the basics of quality principles and apply best practices in their work areas. No need to pay $1000 to $3000 per person. No need to send your people 3 to 5 days off from the work. Certificate of Completion provided. Download pdf study notes. Note: We are not a representative of ASQ®, IASSC® or any other certification organization. ASQ® is the registered trademark of the American Society for Quality. IASSC® is the registered trademark of the International Association for Six Sigma Certification. We are an independent training provider. We are neither associated nor affiliated with the certification organization(s) mentioned in our courses. The name and title of the certification exam mentioned in this course are the trademarks of the respective certification organization. We mention these names and/or the relevant terminologies only for describing the relevant exam processes and knowledge (i. e. Fair Use)...
7. Fundamentals of Healthcare Quality Improvement
This course is an introduction to key principles of healthcare quality improvement and patient safety, where you will find the most commonly used quality concepts and methodologies in healthcare. You will learn the fundamentals of healthcare quality improvement, how and when to use them. This course is intended for Clinicians, residents and healthcare staff who want to learn about quality improvement in healthcare settings.+++Quality improvement is a proven, effective way to improve care for patients, residents and clients, and to improve practice for healthcare staff. In the healthcare system, there are always opportunities to optimize, streamline, develop and test processes, and quality improvement should be a continuous process and an integral part of everyone's work, regardless of role or position within the organization. The book contains most of the concepts explained in the course with more details to help you get the most of the topics discussed in the course.+++The "Healthcare Quality Improvement 101" book is a step-by-step guide to improving the performance of health care systems using evidence-based models derived from quality improvement science. Primarily intended for program managers and technical staff including clinicians, residents and healthcare workers who want to learn about quality improvement in healthcare settings in a simple, yet concise and informative way...
8. Improving data quality in data analytics & machine learning
All of our decisions are based on data. Our sense organs gather data, our memories are data, and our gut-instincts are data. If you want to make good decisions, you need to have high-quality data. This course is about data quality: What it means, why it's important, and how you can increase the quality of your data. In this course, you will learn: High-level strategies for ensuring high data quality, including terminology, data documentation and management, and the different research phases in which you can check and increase data quality. Qualitative and quantitative methods for evaluating data quality, including visual inspection, error rates, and outliers. Python code is provided to see how to implement these visualizations and scoring methods using pandas, numpy, seaborn, and matplotlib. Specific data methods and algorithms for cleaning data and rejecting bad or unusual data. As above, Python code is provided to see how to implement these procedures using pandas, numpy, seaborn, and matplotlib. This course is for Data practitioners who want to understand both the high-level strategies and the low-level procedures for evaluating and improving data quality. Managers, clients, and collaborators who want to understand the importance of data quality, even if they are not working directly with data...
9. Mastering the Seven Basic Quality Improvement Tools [2022]
Using the Seven Basic Quality Tools in 2022: In this course, you will learn the theory behind these seven quality tools and will also learn, to take the power of these tools to the next level using the current computing power. During the post-war industrial revolution, Kaoru Ishikawa proposed seven basic quality tools to improve quality. These seven tools were the backbone of quality improvement in Japan. All workers, supervisors and managers were taught these seven tools to solve a problem and to improve the quality. These were initially introduced in the 1970s. These tools are still relevant even after more than 50 years. By using the power of computers and Microsoft Excel, we can use them today to solve complex problems. Many organizations today might not be collecting data using the manual check sheets (which is one of the tools in this list), but the equivalent of that could be a pivot table in Excel. Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that. The seven quality tools covered in this course include: Cause and effect diagramCheck sheetControl chartHistogramPareto chartScatter diagramFlow ChartIn addition, you will also learn about Run Chart and Stratification. Different sources list the seventh tool differently. In the end, I will present two case studies, to understand how do we use these tools in different situations.✔ The first case study is for an organization that was finding a high repair rate for the painting job. That was leading to the rework of the paintwork and the waste of time and effort in correcting these.✔ The second case study is related to the use of Control Charts to ensure that the required product dimensions are achieved...
10. Sports Writing 104 | How to improve your writing quality?
If you love sports and are looking to get paid for your passion this course is for you!...
11. Quality Control 7 Basic Tools. Basic Lean improvement tools
Who needs this course: This course will be of huge benefit to students of quality control and lean improvements. This course is necessary for Quality Engineers, Process Engineers, Process Technicians, Quality Technicians, Operational Managers, Operational Line Leads and Service Providers. Any person who needs an answer to a defect or efficiency issueBenefits: Understand the 7 basic tools for quality control.1. Cause & Effect Diagrams.2. Flowcharts.3. Check sheets.4. Pareto Diagrams.5. Histograms.6. Control Charts.7. Scatter DiagramsRelate tools to simple examples. Apply the techniques of the tools. This means students will be able to collect data, analyse data and put actions in place to resolve issues. Students will be able to harness excel as a tool to apply the 7 basic tools. Students will be able to use material to prepare for quality control academic exams. Use and understand the lecturers 20 year experience in high volume manufacturing industry to help resolve problems. This course will explain the types of data used in statistics in simple terms...