Jobs that use service desk the most include customer service desk, service desk associate, and service desk specialist.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Desk | $34,599 | 20% | 233,256 |
| 2 | Service Desk Associate | $40,699 | 19% | 99,676 |
| 3 | Service Desk Specialist | $48,332 | 18% | 100,806 |
| 4 | Senior Service Desk Technician | $49,263 | 16% | 124,546 |
| 5 | Service Desk Agent | $24,629 | 15% | 59,169 |
| 6 | Service Desk Analyst | $45,397 | 15% | 55,828 |
| 7 | Services Desk Technician | $42,123 | 15% | 145,853 |
| 8 | Front End Supervisor/Cashier | $41,739 | 12% | 156,572 |
| 9 | Front End Mechanic | $44,190 | 11% | 80,680 |
| 10 | Check Out Supervisor | $39,163 | 10% | 19,054 |
What jobs use Service Desk the most?
1. Customer Service Desk
How customer service desk uses Service Desk:
- Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
- Operate a POS system to itemize and complete customer front-end register transactions.
- Ask to follow closing procedures of facility and close out POS system.
Most common skills for customer service desk:
- Service Desk
- Customer Service
- Strong Customer Service
- Front Desk
- Windows
- Sales Floor
2. Service Desk Associate
How service desk associate uses Service Desk:
- Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
- Realign the service desk to ITIL framework with emphasis on incident and problem management.
- Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Most common skills for service desk associate:
- Service Desk
- Customer Service
- Sales Floor
- Front End
- Customer Calls
- Customer Care
3. Service Desk Specialist
How service desk specialist uses Service Desk:
- Manage all operating end-user software including JavaScript - updating/installing Java.
- Log all events and document findings and actions taken to resolve events in CSC ITSM software tool remedy.
- Adhere to proper ITIL processes.
Most common skills for service desk specialist:
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- ITIL
- Technical Problems
4. Senior Service Desk Technician
How senior service desk technician uses Service Desk:
- Best-Inform administrator managing application from UNIX server.
- Deploy software via SCCM, under supervision.
- Administer users in the VPN system by addingemoving remote access.
Most common skills for senior service desk technician:
- Service Desk
- Technical Support
- Escalate
- Service Requests
- SCCM
- ITIL
5. Service Desk Agent
How service desk agent uses Service Desk:
- Manage OS re-imaging and data recovery for rent equipment.
- Monitor tickets to ensure SLA response and resolution.
- Create tickets in a proprietary environment using ITIL.
Most common skills for service desk agent:
- Customer Service
- Service Desk
- Technical Support
- Data Entry
- Troubleshoot
- Phone Calls
6. Service Desk Analyst
How service desk analyst uses Service Desk:
- Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
- Design and manage company wide imaging infrastructure.
- Best-Inform administrator managing application from UNIX server.
Most common skills for service desk analyst:
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- Phone Calls
- ITIL
7. Services Desk Technician
How services desk technician uses Service Desk:
- Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
- Provide general technical support and troubleshoot desktop systems and software.
Most common skills for services desk technician:
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- ITIL
- Phone Calls
8. Front End Supervisor/Cashier
How front end supervisor/cashier uses Service Desk:
- Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
- Train all new hires and associates on POS.
- Scan people's groceries and take payment as needed.
Most common skills for front end supervisor/cashier:
- Service Desk
- Sales Floor
- Customer Complaints
- Bank Deposits
- Customer Service
- Cash Drawers
9. Front End Mechanic
How front end mechanic uses Service Desk:
- Achieve traffic tracking and SEO with multiple satellite web sites.
- Handle all cash, checks, and WIC.
- Perform cash handling transactions through POS systems.
Most common skills for front end mechanic:
- Front End
- Service Desk
- JavaScript
- Groceries
- HTML
- GIT
10. Check Out Supervisor
How check out supervisor uses Service Desk:
- Manage the frontend as well as the tire, photo, caf, member service and tobacco areas.
- Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
- Change orders, supervising cashiers and members services, assisting in jewelry and members services.
Most common skills for check out supervisor:
- Customer Service
- Service Desk
- Front End Operations
- Customer Complaints
- Sales Floor
- Cash Drawers
11. Cashier/Customer Service And Supervisor
How cashier/customer service and supervisor uses Service Desk:
- Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
- Bag groceries respectfully and offer carry-out service.
- Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
Most common skills for cashier/customer service and supervisor:
- Customer Service
- Service Desk
- Customer Complaints
- Customer Satisfaction
- Cash Drawers
- Sales Floor
12. Cashier/Service Clerk
How cashier/service clerk uses Service Desk:
- Conduct routine inspections and manage mechanics payroll data utilizing ADP.
- Scan groceries, sack groceries, take groceries to the customers' cars and load them into their vehicles.
- Bag groceries and accommodate customers outside if they need carry-out.
Most common skills for cashier/service clerk:
- Groceries
- Customer Service
- Front End
- Service Desk
- Customer Complaints
- POS
13. Technical Services Team Leader
How technical services team leader uses Service Desk:
- Manage daily operations for PC client support, encompassing desktop, network devices, and peripheral requirements.
- Design and manage studies for alternative API qualification for commercial products.
- Design and build SYSTIMAX PDS database using INFORMIX SQL and UNIX.
Most common skills for technical services team leader:
- Technical Support
- Customer Satisfaction
- Java
- Service Desk
- Customer Support
- Performance Reviews
14. Front End Specialist
How front end specialist uses Service Desk:
- Achieve traffic tracking and SEO with multiple satellite web sites.
- Assist in training new associates, specifically how to utilize the POS system and front end procedures.
- Maintain POS systems - install and removal of equipment, troubleshooting with aid of help desk and on own.
Most common skills for front end specialist:
- Customer Issues
- Store Opening
- Front End Operations
- Service Desk
- Phone Calls
- Customer Complaints
15. All Purpose Clerk
How all purpose clerk uses Service Desk:
- Manage transactions including cash, check, credit, and EBT transactions.
- Experience with: cardboard balers, cash registers, credit card readers, point of sale POS software
- Assist customers in bagging and carrying out their groceries to their vehicles.
Most common skills for all purpose clerk:
- Customer Service
- Food Handling
- Front End
- Groceries
- Service Desk
- Sales Floor
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Updated December 28, 2023