Copado Administrator /Salesforce Administrator
V Group Inc.
Columbus, OH
End Client: State of Ohio Job Title: Copado Administrator /Salesforce Administrator Duration: 6+Months Contract Number of Hours: 40 Hrs/ week Interview Type: Web Cam Ceipal ID: SOH_SFDC633_MA Requirement ID: JFS - Product Specialist 4/ PS4 (786633) Position Overview JFS is seeking an experienced Copado Administrator /Salesforce Administrator to manage Salesforce platform configuration, data management, and DevOps operations. The successful candidate will support deployment pipelines, maintain system integrity, and ensure compliance with state IT governance standards. This role requires a strong understanding of Salesforce administration, Copado DevOps, and data backup and recovery processes using tools such as OwnBackup and Salesforce utilities. Key Responsibilities Copado & DevOps Administration Administer and maintain Copado DevOps within Salesforce, including user access, pipelines, and deployment automation. Manage and monitor deployment pipelines across Development, QA, UAT, and Production environments. Integrate Git version control and maintain release integrity through proper change management. Collaborate with developers and analysts to plan and execute release schedules. Implement and document Change and Configuration Management standards and procedures. Ensure compliance with state security and audit requirements in all deployment activities. Salesforce System Administration Create and manage system changes, configurations, and enhancements to meet agency needs. Modify Salesforce functionality to improve usability and efficiency. Manage daily Salesforce administration including user setup, profiles, roles, objects, fields, and validation rules. Grant, remove, and maintain user licenses while ensuring minimal disruption to users. Communicate system updates and enhancements to business users. Monitor system usage, mentor users, and promote adoption of new features. Continuously identify and implement improvements to enhance the end-user experience. Data Management & Integration Perform data imports, updates, and transformations using Workbench, Data Loader, and other Salesforce utilities. Maintain data quality standards across all Salesforce objects. Manage OwnBackup data backup and recovery processes to protect critical data assets. Perform data seeding using OwnBackup for sandbox and testing environments. Monitor exception logs and resolve integration and synchronization errors. Reporting & Documentation Create and maintain dashboards, reports, and report folders to support business needs. Document agency processes, data flows, and configuration changes. Maintain up-to-date release documentation and deployment logs. Develop and maintain training materials and process documentation for system users. Required Skills & Experience Required / Desired 4 years experience as a Salesforce System Administrator (Required) 4 years as Copado Administrator (Required) 4 years experience in Copado DevOps operations (Desired) 1 year experience with OwnBackup data backup and recovery (Desired) 1 year experience with OwnBackup data seeding (Required) 1 year experience with Change and Configuration Management concepts and procedures (Required) 1 year experience with Apex code (basic understanding) (Desired) 1 year experience using Salesforce utilities such as Workbench and Data Loader (Required) Salesforce Administrator Certification (ADM-201) (Desired) Preferred Qualifications Experience working in a state or public-sector IT environment. Copado Certified Administrator or Copado Certified Consultant certification. Experience managing multi-org Salesforce environments or shared release pipelines. Familiarity with Salesforce security, auditing, and governance practices. V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************$70k-95k yearly est. 2d agoProduct Analyst
Dexian
Columbus, OH
As a Product Analyst, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities: Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics, including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.$58k-81k yearly est. 3d agoProduct Manager
Talentola
Columbus, OH
Job Description - Senior Business Analyst / Product Manager (Banking) Experience: 9-12 Year We are seeking a highly skilled Senior Business Analyst / Product Manager with strong experience in banking/financial services, end-to-end product development, and expertise in MVP design, wireframing, and prototyping. The ideal candidate will have hands-on experience working with Figma, Miro, and modern product lifecycle tools, and will drive strategic product initiatives from concept through delivery. Mandatory Skillset: Product Development expertise across full lifecycle Minimum Viable Product (MVP) design and definition Wireframing & Prototyping (Figma, Miro, etc.) Product Lifecycle Management Banking & Cards and Payment experience Exposure to Payments, Credit Card, and ACH systems Responsibilities: Support and manage the end-to-end product development lifecycle from ideation, design, development, and testing to product launch. Write and maintain requirements, epics, and user stories to drive development, sprint planning, and backlog grooming. Own and maintain the product roadmap and prioritized backlog, ensuring alignment with business goals and product vision. Evaluate upstream and downstream impacts of new features and ensure cohesive user experiences across products. Conduct and support user research, customer journey mapping, and market analysis to inform strategic decisions. Collaborate closely with technology leads, architects, and engineering teams on product enhancements and troubleshooting. Define, track, and analyze product metrics/KPIs to measure performance and guide improvements. Demonstrate experience with cloud-based platforms, APIs, and SaaS product development-preferably within financial services or banking. Apply strong analytical and problem-solving skills with exceptional attention to detail.$73k-101k yearly est. 1d agoProduct Specialist
Hive + Co (Formerly Level
Columbus, OH
Product Specialist / Technical SME (Hybrid - Columbus, OH) Hive+Co has a contract opportunity with our client for a Product Specialist to serve as the technical subject matter expert for an enterprise application undergoing modernization. This role supports the transformation of a legacy MS Access/SQL Server system into a modern, cloud-hosted platform. You will work closely with business users, developers, and vendors to ensure smooth product functionality, guide product improvements, and help define the roadmap for sunsetting legacy tools. What You'll Do: Technical Leadership Serve as the Technical SME for an enterprise-wide application. Lead implementation efforts for new features, enhancements, and product updates. Analyze and recommend improvements to system functionality, usability, and performance. Conduct impact analysis for fixes, enhancements, and product changes. Participate in design reviews to ensure technical and functional quality. Legacy System Modernization Evaluate, identify, and resolve bi-directional sync issues between legacy systems and the new system. Develop a clear roadmap for retiring active legacy functionality. Document data flows, sync processes, and system interactions using Visio. Product Ownership & Collaboration Act as a proxy Product Owner with the development vendor. Attend standups, define user stories, features, and acceptance criteria in Azure DevOps. Work with business leads to test and validate enhancements. Track, document, and communicate product usage, volume, and support requirements. Support & Documentation Provide accurate, timely product support to internal teams. Manage OnBase taxonomy and workflow for document groups and types. Assist with transferring and troubleshooting legacy documents within OnBase. Document requirements, technical work, and processes in Azure DevOps. Required Skills & Experience 7+ years MS Access & SQL Server (T-SQL) development 7+ years creating stored procedures, triggers, and supporting bi-directional system sync 7+ years SQL query development for data cleanup and orphan data resolution 7+ years ETL development and system-to-system data integration 5+ years working with OnBase, including taxonomy management and troubleshooting document transfers 3+ years hands-on Agile/Scrum experience Experience documenting requirements and user stories in Azure DevOps (ADO) Ability to create detailed process documentation using Visio Ideal Background Experience modernizing legacy systems (especially Access/SQL Server applications) and supporting data migrations, cloud adoption, and system synchronization efforts.$43k-79k yearly est. 1d agoPlatform Manager, Community Information Exchange
Columbus Partnership
Columbus, OH
About the Columbus Partnership The Columbus Partnership brings together civic-minded business leaders in a unique collaborative effort to advance a shared vision to make Columbus the most prosperous region in the country. Through our work, we help create jobs and attract capital investment, expand access to opportunity and improve the economic competitiveness of the Columbus metropolitan area. Columbus Partnership member CEOs are committed to the future of the Columbus metro through high- impact civic and philanthropic engagement. Our professional and cross-functional team works together in a fast-paced, results-driven, in-person work environment. The work is also carried out through our One Columbus, Smart Columbus and Columbus Region brands, as well as other initiatives focused on ensuring the best possible future for our community. The Role We are seeking a Platform Manager, Community Information Exchange to join our innovation team. This role supports the county-wide Community Information Exchange (CIE) initiative to improve access to health and human services through a collaborative, equity-centered technology platform. In this role, you will oversee the design, configuration and day-to-day operations of the CIE technology platform, built on Visionlink's Community OS. You will serve as the primary system administrator, coordinate with vendors and partners and ensure the platform supports seamless, equitable access to community services. We are looking for someone who is technically adept, collaborative and passionate about using technology to drive impact in health and human services. What You'll Do Lead configuration, performance and security management of the CIE platform. Serve as the primary liaison with platform vendors, managing updates, dependencies and support. Design and optimize workflows, forms, automations and reporting tools in collaboration with CIE team members. Manage technical delivery using agile practices, including requirements, sprints and testing. Oversee user onboarding, access permissions and training for community-based organizations. Monitor platform performance, resolve issues and implement improvements for stability and scalability. Maintain clear documentation, training resources and compliance with governance standards. Support analytics, KPIs and reporting to demonstrate platform outcomes and community impact. Other duties as assigned. What You Bring Bachelor's degree in IT, computer science, health and human services or related field. 3+ years in platform or product management, project implementation or a similar technical role. Experience with platforms such as Community Information Exchange, case management or CRM tools. Familiarity with agile methodologies including epics, sprints and user stories. Strong technical aptitude and ability to learn and configure new systems quickly. Excellent organization, documentation and problem-solving skills. Ability to translate complex technical concepts for non-technical audiences. Passion for equitable access, community impact and mission-driven work. Where You'll Work You'll work in our modern downtown Columbus office, alongside a collaborative, fast-moving team. The workday starts no later than 9 a.m. with occasional early mornings, evenings or weekends needed for key events or deadlines. During busy seasons or major initiatives, we may work beyond the standard workday. What You'll Get A front-row leadership seat impacting our community's future. Comprehensive health, dental, and vision coverage. Generous paid time off, parental leave, and holidays. A 401(k) plan with an exceptional employer contribution. Professional development support. A modern downtown office with free parking along the Scioto Mile. A high-impact, mission-driven team that's doing big things for the Columbus metro.$56k-76k yearly est. 4d agoSystem Modernization Analyst (Microsoft Access UI + SQL Server backend, known as RBDMS) into a cloud-hosted web application in Azure)
United Software Group Inc.
Columbus, OH
Columbus, OH - Hybrid (Onsite) We are seeking a highly skilled Product Specialist to support ODNR's modernization of the RICS system and guide the retirement of the legacy RBDMS platform. This role is ideal for someone who excels in system analysis, SQL development, data synchronization, and acting as a bridge between business teams and development vendors. Project Background RICS Modernization: The Division of Oil & Gas is modernizing the legacy RICS application (Microsoft Access UI + SQL Server backend, known as RBDMS) into a cloud-hosted web application in Azure. RBDMS Legacy Support: The legacy system is still operational. The Product Specialist will work closely with internal teams to plan the retirement/sunset of RBDMS functionality. Deliverables / Goals Evaluate and resolve synchronization issues between RICS system tables/fields and RBDMS data structures. Develop a roadmap for retiring legacy RBDMS functionality still in use. Serve as a proxy Product Owner, working with vendors to define features, user stories, and acceptance criteria in Azure DevOps. Lead business-side testing & validation for RICS enhancements. Manage and enhance OnBase taxonomy, including creation of new document groups and types. Key Responsibilities Act as the technical SME for an enterprise-wide system. Support implementation of new products and enhancements. Resolve bi-directional sync issues between RICS & RBDMS. Develop a roadmap to retire legacy RBDMS functionality. Serve as a proxy Product Owner-define features, user stories, and acceptance criteria in Azure DevOps. Lead testing and validation of RICS enhancements with business teams. Manage and enhance OnBase taxonomy, including new document groups and types. Create and maintain detailed technical documentation and workflows (Visio, ADO). Support data cleanup, ETL processes, stored procedures, and SQL trigger-based integrations. Required Skills 7+ years MS Access & SQL Server (T-SQL) development Strong experience with Stored Procedures, Triggers, ETL, and complex SQL for data cleanup Hands-on bi-directional synchronization between systems OnBase document taxonomy experience (5+ years) Agile/SCRUM methodology (3+ years) Ability to document processes in Azure DevOps & Visio$61k-79k yearly est. 1d agoSenior Information Technology Business Analyst
Revel It
Columbus, OH
This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management$89k-114k yearly est. 5d agoUX_Testing
JPMC
Columbus, OH
Join our innovative team as a Product Delivery Associate and play a pivotal role in transforming the Salesforce experience for our Home Lending Advisors. This is your chance to leverage your expertise and creativity to drive impactful change in a dynamic and supportive environment. Be part of a team that values collaboration, innovation, and excellence, and take your career to new heights with us. If you're passionate about making a difference and thrive in a fast-paced setting, we want to hear from you! As the Product Delivery Associate for the Home Lending Product Team, you will play a crucial role in leveraging your expertise to innovate and design the end-user experience for our Home Lending Advisors. You will collaborate with senior team members to ensure successful delivery and implementation, making a significant impact on our operations. This position requires excellent communication skills and the ability to interface directly with internal stakeholders to understand and translate their needs, administering and enhancing the system accordingly. Please note, this is a non-IT position, focused on product delivery and stakeholder engagement. Job Responsibilities Develop concise user stories and process flows to support the design and development of a CRM product. Collaborate with feature teams to transform stories into technical design. Ensure that requirements align with the complex nature of the business while focusing on the end user experience. Support testing cycles, including UAT, regression, system, and production checkout. Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team. Required Qualifications, Capabilities, and Skills Hands-on experience using Salesforce tools to develop business solutions. Experience with Agile product delivery methodologies. Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment. Self-driven initiative with the ability to work independently with minimal supervision. Strong attention to detail and possess analytical and problem-solving skills. Performs effectively under pressure with time constraints while responding to rapidly changing priorities. Possess Salesforce product delivery knowledge. Experience in the mortgage industry or financial industry. Holds a bachelor's degree.$70k-113k yearly est. Auto-Apply 60d+ agoSenior Product Associate - Fraud Assessment - Trust & Security
Jpmorgan Chase
Columbus, OH
Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact. As a Senior Product Associate, Fraud Assessment in Trust & Security, you will help shape technology solutions that safeguard our customers and the firm. You will collaborate across business and technology teams to deliver high-quality requirements and ensure solutions provide an exceptional client experience. Your work will drive innovation in fraud detection and risk management, making a meaningful difference every day. Job Responsibilities + Partner with product owners, data scientists, and fraud strategists to deliver customer-focused solutions + Support product roadmap and pipeline development and maintenance + Schedule and lead technical elaboration and JAD sessions with stakeholders and technology partners + Gather and translate system requirements into use cases, user stories, and functional specification documents + Define and write API specifications, including request/response data structures (JSON, YAML, Avro, XML) + Create technical process flows, data flow diagrams, swim-lane diagrams, and sequence diagrams + Document user personas and build requirement artifacts and mapping documents + Support internal and functional testing using tools such as Postman or SOAP UI + Work closely with the System User Acceptance Test team to ensure thorough testing of scenarios + Serve as the primary liaison between business, architecture, development, and testing teams + Manage interdependencies between product releases and delivery activities Required Qualifications, Capabilities, and Skills + Bachelor's degree in engineering, computer science, technology, or related field + 3+ years of experience in product, technology, or financial services + Extensive experience in technical business analysis in a related industry + Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging) + Experience with cloud solutions and/or RDBMS + Excellent communication, interpersonal, and analytical skills + Ability to interpret and share concepts clearly with varied audiences + Comfortable creating and presenting recommendations to leadership + Ability to interview stakeholders and quickly understand new concepts + Self-starter with strong problem-solving skills and ability to deliver actionable insights + Proficiency with project tracking and process documentation tools (Confluence, JIRA, Visio) Preferred Qualifications, Capabilities, and Skills + Advanced degree + Experience with fraud risk and originations products + Prior web-based development experience (J2EE, web services, API development, data streaming) + Prior experience in financial or banking institutions, especially with digital or payments-related products Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans$83k-114k yearly est. 3d agoSr Salesforce Solutions Architect
Provisions Group
Remote job
Salesforce Solutions Architect *100% Remote *Contract with a strong potential to convert for the right candidate. *Please note: We are not able to engage with candidates requiring sponsorship through a third-party firm (C2C). About Provisions Group Provisions Group is a consulting and recruiting firm committed to serving others and creating meaningful impact in the IT community. We partner with organizations of all sizes to solve complex technology challenges, build strong teams, and deliver solutions that help businesses thrive. Our people-first culture, humility, and collaborative approach are at the heart of everything we do. Position Purpose The Salesforce Solutions Architect serves as both the strategic and hands-on technical lead across Salesforce engagements. This role blends architecture, delivery leadership, and direct configuration/development work-ensuring clients receive systems that are scalable, efficient, and aligned to business outcomes. This individual must excel at running projects, partnering with stakeholders, and owning solution direction from discovery through deployment. They should be comfortable engaging at both the executive level and the tactical keyboard-level when needed-providing clarity, technical leadership, and confidence throughout the lifecycle of an engagement. This is a trusted technical advisor position focused on delivering exceptional solutions that naturally deepen client partnerships and help expand the business over time. Key Must-Haves • Proven experience leading Salesforce architecture and delivery from discovery through implementation • Ability to run projects end-to-end, including managing scope, guiding technical decisions, and ensuring successful execution • Hands-on expertise with Salesforce configuration (objects, flows, automation, permissions) • Ability to translate complex business requirements into scalable Salesforce solutions • Strong client-facing communication skills, comfortable with executives and technical teams • Experience mentoring or guiding technical resources (Admins, Developers, Consultants) • Ability to identify additional solution needs without functioning as a salesperson • Experience in at least two Salesforce clouds (Sales, Service, Experience, Marketing, etc.) Core Responsibilities • Lead client discovery sessions to understand business challenges and technical requirements • Architect Salesforce solutions, ensuring alignment with business objectives and platform best practices • Configure Salesforce components including objects, fields, flows, access models, and automation • Provide hands-on support to developers and admins, modeling technical excellence and teamwork • Run client projects-setting expectations, maintaining direction, and ensuring timely delivery • Partner with stakeholders to present solution options, roadmaps, and recommended approaches • Oversee data modeling, integration design, and process automation • Document solution designs, workflows, and architectural decisions • Support organizational change by advising on adoption, process alignment, and long-term scalability • Identify areas for additional enhancement or future phases through trusted technical advisory (not sales-driven) • Stay current with Salesforce platform updates, AI capabilities, emerging tools, and best practices • Build strong, long-term relationships that result in ongoing work due to excellent delivery-not sales pressure Preferred Skills • 5+ years of Salesforce architecture or advanced consulting experience • Salesforce certifications such as Administrator, App Builder, Developer, Sales/Service Cloud Consultant, or Architect pathway credentials • Experience leading multi-cloud solutions or complex Salesforce environments • Knowledge of Salesforce integration patterns and API usage • Experience with Agile methodologies, including writing user stories and acceptance criteria$90k-121k yearly est. 5d agoSenior AI Operations Program Manager (Sales/GTM)
Motive
Remote job
Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As our first Internal AI Operations Product Manager, you will be fundamental in establishing our internal AI product strategy and development practices, guiding the creation of AI solutions for 1000+ sellers. In this pivotal role, you will wear many hats. As the connective tissue between our Revenue organization's business needs and our technical teams, you will translate prioritized use cases into clear user stories with actionable development requirements for our Revenue Developers. You will maintain the internal product roadmap, guiding an agile development cycle across user story creation, building a proof-of-concept, full scale development, UAT, and ongoing support. You will also serve as a key member of our vendor evaluation team, researching AI vendors that meet the requirements of tools not already within our tech stack, scoring vendors against those requirements, and working across IT, procurement, and legal to progress vendor evaluations. As a thought leader on AI within our GTM team, you will be responsible for creating + owning the processes and policies that GTM team members follow when leveraging AI while setting the standard for how the data that feeds our AI models is collated. In partnership with our Sales Enablement team, you will serve as an AI expert in trainings across the organization, measuring and improving the adoption of the AI tools we launch. You will be equally comfortable diving into the technical details of how chunking will be implemented in a new application with our Revenue Developers as you are explaining your token consumption forecast to an executive. Above all else, you will be a key part of the team revolutionizing GTM at Motive using AI and play a significant role in the next phase of Motive's revenue growth. What You'll Do: Serve as the connective glue between the Revenue organization and our Enterprise Systems team of technical engineers for all AI related builds and deployments Translate prioritized business use cases into technical development requirements and user stories for GTM AI Ops Revenue Developers and Enterprise Systems to execute on. Work across both parties to keep timelines, project plans, and project scope aligned. Establish and maintain processes and policies around AI usage at Motive, in partnership with Motive's IT leaders. Partner with business and data teams to identify, prepare, and maintain high-quality data sources, ensuring our AI solutions have a strong foundation to leverage. Own the internal development roadmap for AI agents, applications, and prompts. Guide an agile development process inclusive of use case intake, sizing (impact and effort), development, QA, release, and ongoing support. Collaborate closely with the Revenue Developers who conduct the tactical agent, application, and prompt engineering work, ensuring that built AI tools meet user requirements and business objectives. Size the ongoing consumption costs for agentic use cases based on anticipated usage, token consumption, and model selection. Create business cases that support Motive's AI investment priorities and guide prioritization across the AI ops roadmap Coordinate AI related vendor evaluations for the GTM team. This includes initial vetting, defining trial success criteria, navigating procurement / infosec / legal, and ensuring all high priority evaluations have an internally built tool included in the evaluation. Provide regular updates to executive sponsors and business leaders, explaining technical concepts using common language and focusing on business impact. What We're Looking For: Mixed business and technical background. You can “speak code” with developers and technical teams just as easily as you can understand nuanced business problems with sales teams. 5+ years of product / program management experience, including at least 2 years of experience working directly with engineering resources. Hands-on proficiency with GenAI fundamentals - prompt engineering (zero-/few-shot, chain-of-thought), RAG pipelines, and multi-agent orchestration. Ability to model LLM operating costs (token burn, model choice, usage forecasts) and keep spend within ROI targets. Experience creating business cases to justify internal tool investments Fluency in Agile for AI: backlog triage, sprints, rapid A/B experiments, and post-release monitoring. Track record steering cross-functional delivery-acting as “connective tissue” between business, technical, and procurement teams Prior experience at a top-tier management consulting firm (McKinsey, Bain, or BCG) or Technology Consultants from Deloitte, PWC, Accenture etc. a plus Location: Remote USA or Canada (and must already be located in one of these countries) Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. For this role, the compensation range is: United States$125,600-$160,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote$125.6k-160k yearly Auto-Apply 19d agoVice President of Operations (Field Services Software)
Fullsteam Holdings LLC
Remote job
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Vonigo, part of the Fullsteam organization, is a leading cloud-based field service management platform designed for mobile service businesses and franchise networks. We power growth for industries such as Residential and Commercial Cleaning, Junk Removal, Home Services, and Home Installation by delivering scheduling, invoicing, dispatch, and payments in a single platform. As part of Fullsteam's Field Services Group, Vonigo is evolving rapidly-scaling for enterprise-grade performance, expanding into franchise services, and modernizing our technology stack. The Vice President of Operations is a cross-functional leader responsible for accelerating Vonigo's Field Service client onboarding, optimizing operational efficiency across the customer journey, and driving product execution through a structured roadmap. This role will lead onboarding operations, process improvement, and product alignment to ensure Vonigo delivers consistent time-to-value for customers while executing against strategic initiatives. This leader must bring product management experience and the ability to work closely with engineering teams using C# and .NET. They will define roadmap priorities, build scalable processes, tighten our Ideal Customer Profile (ICP), and shape our go-to-market motion across Maid, Junk, Home Installation, and franchise field service segments. Primary Responsibilities: Operational Leadership & Onboarding Efficiency Own the client relationshp and onboarding journey-reduce time-to-value to Build standard operating procedures (SOPs), automation, and playbooks for repeatable and scalable onboarding. Partner with Strategic Accounts, CS, and Sales to eliminate handoff friction and improve customer activation and retention. Implement KPIs for onboarding efficiency: activation rate, TTV, customer health during onboarding, and expansion readiness. Product Roadmap & Technology Alignment Collaborate with Product and Engineering to define and execute a product roadmap focused on usability, scalability, and ICP alignment. Translate customer feedback and field insights into clear product requirements and user stories (PRDs). Work hands-on with C#/.NET developers to prioritize backlog, feature releases, and cross-team delivery timelines. Identify feature gaps for Maid, Junk, Home Services, and Franchise industries and drive roadmap prioritization to address them. Customer & Market Strategy Tighten Vonigo's ICP and niche market positioning within franchise services and key verticals. Partner with GTM to develop packaging and onboarding tiers (SMB, Growth, Enterprise). Serve as the internal voice of the customer-run VOC loops, QBR insights, churn feedback loops, and onboarding NPS. Build or expand Vonigo's top tier customer relationships. Process Innovation & Cross-Functional Execution Lead internal operational systems to support scale (GuideCX/Asana/Jira/HubSpot/Salesforce-based on environment). Develop capacity models and resourcing plans for onboarding and product teams. Implement continuous improvement using Lean/Six Sigma or similar frameworks. Financial Management Direct P&L oversight for a multi-million-dollar SaaS portfolio, including ARR growth, backlog realization, and EBITDAC performance across core product lines and custom development projects. Partner with leadership to build and manage annual budgets, quarterly forecasts, and “6+6” reforecasts, ensuring alignment with revenue targets and operational efficiency goals. Oversee billing accuracy, contract renewals, and pricing compliance to ensure correct revenue recognition and margin integrity within NetSuite and Salesforce tie-outs. Implemented cost-control measures that reduced monthly operating expenses through vendor optimization, contractor rationalization, and cross-functional resource sharing. Collaborated with Engineering and Product teams to evaluate CapEx versus OpEx allocations, ensuring ROI justification for roadmap initiatives and backlog commitments. Monitored ARR expansion and churn metrics, using data-driven dashboards to identify customer retention risks and expansion opportunities across key enterprise accounts. Directed resource allocation across revenue-generating projects to maximize productivity, margin contribution, and backlog velocity. Partnered with Payments and Finance to monitor attach-rate trends, revenue share agreements, and certification-related impacts on budgeted payment revenue. Qualifications Required 3-5 years' experience to running a P&L 7-10+ years in SaaS operations, product management, or implementation leadership. Experience leading onboarding/implementation teams for a B2B SaaS platform. Strong product ownership experience (PRDs, user stories, backlog management). Hands-on experience working with Engineering teams using C# and .NET. Proven ability to scale operational workflows and drive measurable KPIs. Strong process builder with experience using Agile/Scrum. Industry knowledge in field services, franchise management, home services, or vertical SaaS. Exceptional communication and cross-functional leadership skills. Preferred Experience building onboarding playbooks for Field Service mid-market or enterprise customers. Familiarity with Field Service API integrations and enterprise workflows. Background in scaling SaaS platforms in a transformation environment. Experience managing Customer Service, Customer Experience, Development and Implementation partners. Performance Metrics Onboarding Time-to-Value (TTV) Onboarding Activation Rate Gross Revenue Genertion Retention during first 90 days Feature adoption KPIs Product delivery milestones Process automation impact NPS during onboarding and early lifecycle Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.$130k-204k yearly est. Auto-Apply 14d agoSoftware Programmer 5
Govcio
Remote job
GovCIO is currently hiring for a Senior Full Stack Developer (Spring Boot + Angular) to lead a team of developers in an Agile environment and do end-to-end project architecture, requirements analysis, design, development, testing, deployment, and post-release support in a cloud/microservices environment. This position is fully remote. **Responsibilities** Builds and codes applications and/or modules using languages such as C++, visual basic, ABAP, JAVA, XTML, etc. Provides patches and upgrades to existing systems. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. May design graphical user interface (GUI) to meet the specific needs of users. Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. May build add-on modules using application program language. + Designs and codes applications following specifications using the appropriate tools. + Maintains and modifies existing software applications. + Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution. + Performs modifications to and maintenance of operational programs and procedures. + Participates in code reviews to represent reviewed work for adherence to standards and specifications. + Writes or revises program documentation, operations documentation and user guides in accordance with standards. **Qualifications** **Experience Level** + **10+ years** of professional software development experience. + Proven track record as a **Technical Lead / Team Lead** guiding developers and delivering enterprise-scale applications. + Experience in **end-to-end project ownership** : requirements analysis, design, development, testing, deployment, and post-release support. **Core Technical Skills** + **Backend (Java + Spring Boot)** + Deep expertise in **Java (8/11/17)** and **Spring Boot ecosystem** (Spring MVC, Spring Data JPA, Spring Security). + Strong experience with **RESTful APIs, microservices architecture, messaging (Kafka/RabbitMQ)** . + Hands-on knowledge of **scalability, performance tuning, and distributed systems** . + **Frontend (Angular)** + Proficiency in **Angular (12+)** , TypeScript, RxJS, NgRx. + Building **modular, scalable, and responsive** SPAs. + Expertise in **UI/UX best practices, component libraries, and state management** . **Database & Persistence** + Strong experience in **RDBMS (PostgreSQL, Oracle, MySQL)** with advanced SQL. + Exposure to **NoSQL (MongoDB, Redis)** for high-performance use cases. + ORM expertise (Hibernate, JPA). + Familiarity with **database optimization and design for scale** . **DevOps & Cloud** + Experience leading deployments with **CI/CD pipelines** (Jenkins, GitLab, GitHub Actions, Azure DevOps). + **Containerization & Orchestration** : Docker, Kubernetes. + Hands-on with **cloud platforms (AWS, Azure, or GCP)** - including deployment, scaling, and monitoring. + Logging/monitoring practices using **ELK, Prometheus, Grafana, Datadog** . **Testing & Quality** + Strong advocate of **Test-Driven Development (TDD) and BDD** . + Unit and integration testing frameworks: **JUnit, Mockito, Testcontainers** . + Frontend testing: **Jasmine/Karma, Cypress** . + Familiarity with **SonarQube and code quality governance** . **Agile / Scrum Practices** + Strong background working in **Agile/Scrum environments** . + Active participation in **Scrum ceremonies** : sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. + Skilled in **breaking down epics into user stories** , estimating tasks, and ensuring delivery within sprint commitments. + Experience collaborating closely with **Product Owners, Scrum Masters, and QA teams** . + Proficient in **Agile tools** (Jira, Confluence, Azure DevOps). + Advocates **continuous improvement, transparency, and incremental delivery** . **Leadership & Collaboration** + **Team Leadership** : Mentored and led teams of 5-10+ engineers. + **Agile Delivery Ownership** : Coordinated with cross-functional teams to ensure sprint and release goals are met. + **Code reviews, architectural decisions, and enforcing best practices** . + Conflict resolution, stakeholder communication, and **driving delivery under tight deadlines** . **Soft Skills** + Excellent communication and interpersonal skills. + Strong **decision-making and problem-solving** mindset. + Ability to **balance hands-on coding with team leadership** . + Passion for continuous learning and bringing in **new technologies** . **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $150,000.00 - USD $170,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6563_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_$150k-170k yearly 60d+ agoField Support Technician
Astreya
New Albany, OH
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times. Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law$17.4-27.4 hourly Auto-Apply 23d agoProduct Analyst
Russell Tobin
Columbus, OH
Russell Tobin's client is hiring a Product Analyst - Digital Content in Columbus, OH Employment Type: Contract Pay rate: $35-$38/hr Description: The Product Analyst is responsible for supporting the end-to-end delivery of complex digital products within a content-focused environment. This role partners closely with Product Owners, SMEs, development teams, and creative/merchandising stakeholders to ensure a best-in-class customer experience across digital channels. The ideal candidate brings strong Agile experience, digital or ecommerce knowledge, and the ability to work in a fast-paced, cross-functional environment. Responsibilities: Support product lifecycle activities from concept through delivery. Partner with Product Owner to define and refine product features that align to business goals. Gather requirements; write user stories and acceptance criteria. Maintain awareness of industry trends to guide product roadmap decisions. Identify product dependencies and impacts across digital platforms. Act as Product Owner proxy as needed. Coordinate and execute UAT with a focus on customer experience. Train internal users on new features and functionality. Manage and optimize 3rd-party solutions and tools. Execute A/B tests and analyze results. Prepare data for lower development environments. Serve as point of contact for developers during requirement clarifications. Analyze support issues to identify trends and improvement opportunities. Participate in on-call rotations and defect triage to ensure platform stability. Requirements: Strong experience writing Agile user stories & acceptance criteria. Ecommerce or digital product experience (retail preferred). Ability to thrive in a fast-paced environment. Excellent communication and cross-functional partnering skills. Solid understanding of Agile frameworks and terminology. Nice to have: Agile product team environments Working with creative, marketing, merchandising, or operational stakeholders CMS, PIM, or other digital content tools (power user level a plus) Digital merchandising, content setup, or creative production workflows Change management or workflow-focused roles Strong curiosity and problem-solving mindset Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.$35-38 hourly 1d agoProject Manager - Healthcare - Remote
Assistrx
Remote job
The Project Manager will be a member of the PMO Team, reporting to the Director of Program Management. The PMO Team leads client software implementation projects and works closely with the Product Management team to identify opportunities and develop solutions. The Project Manager is a critical role within the organization, and is primarily responsible for successfully managing software implementations, from project initiation through project closure. The Project Manager will be working on a variety of interesting projects, and work closely with our clients as well as internal teams (including, but not limited to, Business Analysts, Development, QA, Sales, and Executive Leadership), in a fast paced and dynamic environment. We are looking for a Project Manager that is detail oriented, flexible when faced with change, able to manage multiple tasks and projects, skilled at building relationships with clients and internal team members, thrives in a fast paced work environment, and has a solid understanding of the software development lifecycle. This candidate will have many opportunities to impact business process and company success. This is a highly technical position with accountability for product quality that requires the ability to motivate and mentor cross-functional team members. Essential Duties & Responsibilities: Effectively manage client communications and expectations. Own the customer relationship - function as primary point of contact during implementation, and maintain position as trusted advisor to clients. Define implementation projects, execute tasks, complete deliverables, coordinate staffing, and monitor and report results. Develop and deliver training. Able to function as subject matter expert in order to collect complete and accurate business requirements from clients. Work as a team player and leader in order to effectively coordinate across functional teams. Collaborates with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions. Presents project statuses to executive team. Works closely with Business Analyst to ensure that all documentation accurately reflects client needs and clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc). Manages issues, risks and changes using appropriate and agreed upon processes. Coordinate estimation of development effort. Plan milestones, track progress, prioritize bug reports. Coordinate training for team members. Requirements PM needs deep technology skill set Understands, sFTP, API's File formats Unique GUID's Integrations HTML Specialty Pharmacy Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications A working knowledge of pharmaceutical, special pharmacy, hub or related industries Direct experience in consulting for external clients In addition to the qualifications listed above, successful candidates will have the following characteristics: A self-starter who can thrive in a fast-paced environment with minimal direct supervision Highest ethical standards and personal integrity Good data, business, and financial analysis skills Superior communications skills, both verbally and in writing Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, Project Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Requirements: Passion for making a different in patients' lives and reducing the administrative burden on physician offices. Bachelor's Degree (preferably in Management Information Systems, Computer Science, Business or related discipline). 3-5 years of experience successfully managing complex software projects, including client facing projects. Agile software development experience preferred. Specialty pharmacy industry experience preferred. Ability to plan, direct, and deliver outstanding presentations. Excellent written and verbal communication skills. Impeccable organizational skills and attention to detail. Exceptional interpersonal and teamwork skills. Capable of understanding a broad range of viewpoints and building consensus. Ability to multi‐task in a fast‐paced organization. Proven experience at working independently with minimal supervision and as part of a team to complete assignments. Flexibility and adaptability to rapid change. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire$68k-101k yearly est. Auto-Apply 60d+ agoBusiness Analyst
Allied Consultants, Inc.
Remote job
Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Business Analyst to play a key role within a high-impact technical services team. **Location of job: Remote** Responsibilities The Worker must have a strong Business Analysis background with extensive experience in the following: Experience with analyzing and/or implementing child welfare case management systems. Experience with analyzing and/or implementing systems meeting the requirements for a Comprehensive Child Welfare Information System (CCWIS). Assessing an organization's readiness for change. Strategic planning for an enterprise organization. Robust skills facilitating and leading groups, to include senior level leadership teams, to clarify and define project goals, needs, scope and priorities, as well as delivering presentations for meetings involving cross-functional teams and including stakeholders. Excellent written and verbal communication skills to provide clear and consistent status updates and inform stakeholders and agency leadership of project progress. Solid experience with the Microsoft Suite of tools (Excel, Word, PowerPoint, SharePoint, MS Project, and Visio). Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies. Communicating and listening in a way that is focused on clear expression of, as well as understanding of ideas and concepts that ultimately lead to positive outcomes and results. Knowledge of Texas Project Delivery Framework. Qualifications Minimum (Required): 8 years of: Experience as a Business Analyst in an enterprise level environment 6 years of: Development of documents summarizing analysis and key recommendations with a strong attention to detail Experience with the Microsoft Suite of tools (Excel, Word, PowerPoint, Visio, MS Project and SharePoint) 5 years of: Strong working knowledge of child welfare systems Developing Use Case documentation and User Stories that lead to clearly defined and numbered project requirements. 4 years of: Facilitating meetings, requirements gathering sessions and conducting presentations 3 years of: Developing and presenting project status updates and reporting on key performance indicators for project success 2 years of: Experience with analyzing and/or implementing systems meeting the requirements for a Comprehensive Child Welfare Information System (CCWIS). 1 year of: Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies. Preferred (Optional): 1 year of: Knowledge of the Texas Project Delivery Framework Overview At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including: Highly competitive pay rates Local support staff for responsive, personal service Comprehensive benefits package, including: Medical insurance (with employer cost sharing) Life insurance A 401(K) plan with company match Flexible spending through a cafeteria plan Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks. Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$66k-95k yearly est. 2d agoProduct Owner
Dexian
Columbus, OH
Promote innovation in product development, user research, and analysis to shape and optimize our offerings. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims, Disputes and Fraud Operations Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across the client and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.$76k-103k yearly est. 2d agoBusiness Consultant - Medicaid
Merative
Remote job
Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills - and grow new ones - with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com The where: We're the team behind smarter, faster social programs-built on the Cúram platform from Merative (formerly IBM's Social Program Management). Our mission is simple but powerful: help governments serve people better through modern, reliable tech. From Canada's largest IT modernization program ever to Scotland's most impactful child welfare programs- Cúram is enabling some of the world largest government's infrastructure. When we do our job well, families get the support they need to keep food on the table, seniors stay warm through the winter, and urgent cases-like child protection-move swiftly through the system. It's not just software. It's a safety net, powered by Cúram. This is tech with purpose. And yes, it's a big deal. The what Hey, you 👋 Yeah, you-the one who loves tech and wants to actually do something meaningful with it. Curam's on the hunt for business/technical consultants who know their stuff and aren't afraid to shake things up. You'll be teaming up with healthcare stakeholders to help them make life better for people who really need it. We're talking real problems, smart solutions, and a team that's obsessed with making things work. Its impact meets innovation. Your mission, should you choose to accept it Research, analysis, and define customer requirements to build a Healthcare Care Management platform supporting collaboration of care and data - Care plans, medications, healthcare providers, and more Analyze the business requirements of our customers and system functionality to scope. Write the functional documentation and user stories required by technical consultants who develop our software. Learn and become well versed in the Cúram product and case management business process to perform fit/ gap analysis and advise on the best approach to implement solutions using the product. Act as the point of contact for business-related questions and issues that arise and require clarification, working closely with stakeholders and technical staff Collaborate with teams discussing design options and the various merits of different approaches. Work with teams developing demos and client presentations. Lead agile sessions when required. Analyze requests from clients and requirements complete detailed work estimates. Prioritize and document solution requirements including Use case and/or process flows, User Stories, Data definitions and/or logical data models, Screen design and story boarding, QA and test case development Why you'd be great at this Your toolkit: 7+ years of experience in a Business Analyst or related role, with a focus on delivering technology-driven projects related to healthcare systems Medicaid Managed Care organization (MCO) or Medi-CAL (such as Kaiser, Blue Cross, Molina, etc) experience Systems experience in EHR (Electronic Health records) -OR- FHIR (Fast Healthcare Interoperability Resource) Understanding of integrations and data exchange in healthcare systems Proven expertise in business process analysis, including user stories, process flows, and gap analysis. Strong ability to optimize business processes for increased efficiency and effectiveness. Expertise in identifying and evaluating delivery methods and advising teams on best practices based on measurable outcomes. Experience supporting teams by helping visualize outcomes, prioritize tasks, and deliver solutions aligned with project scope. Solid team building, problem resolution and decision-making skills. Bonus points: Curam software knowledge, and case management business process flow A comprehensive understanding of how to implement and customize Commercial-off-the-shelf (COTS) functionality to meet requirements. What We Offer Big mission. Good vibes. Real impact. At Cúram, we're all about using tech to make life better-especially for folks who need it most. We're helping transform how social programs work around the world, and yeah, it's kind of a big deal. Teamwork > Ego. We're big on kindness, collaboration, and solving tough problems together. No drama, just smart humans doing cool stuff and hyping each other like it's a group project we actually want to be part of. Curious minds welcome. We love learning, leveling up, and building careers that don't make you want to fake a Wi-Fi outage. Most of our team has been here forever-and not because they got lost. It's just that good. Perks that hit. Remote flexibility, solid benefits, paid time off, bonuses, and support for your family-we've got you. If you're ready to roll up your sleeves, make a difference-hit us up. Let's build something awesome together. Apply by submitting your resume on our career page: Careers | Merative. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min - Max : $100,980.00 - $151,470.00 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees' health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. Remote first / work from home culture Flexible vacation to help you rest, recharge, and connect with loved ones Paid leave benefits Health, dental, and vision insurance 401k retirement savings plan Infertility benefits Tuition reimbursement, life insurance, EAP - and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************$101k-151.5k yearly Auto-Apply 55d agoAsset Wealth Management Operations - Discretionary Accounts Control - Vice President Project Manager - Columbus, OH
Jpmorgan Chase
Columbus, OH
Join a dynamic team where your organizational skills and problem-solving abilities will make a real difference. As a key contributor, you'll collaborate with stakeholders across multiple business areas, shaping the future of our products and processes. This is your opportunity to work in a fast-paced environment, supporting transformation and innovation. We value your critical thinking and self-motivation, and offer a platform to grow your career. Be part of a team that thrives on partnership, performance, and continuous improvement. As a Supervisory Manager in the Discretionary Accounts Control Team, you drive solutions and partner with stakeholders to deliver impactful business initiatives. Your day-to-day efforts will include partnering with key stakeholders spanning onboarding, proposal, trade, billing, performance, risk, and compliance. You are highly organized, self-motivated, and a critical thinker and problem solver. You help us maintain a proactive risk and control culture while supporting product development and change management. Together, we create value for our clients and our organization. **Job Responsibilities** + Build and maintain roadmaps that depict feature and functionality timelines + Track releases and ensure timely delivery of product enhancements + Participate in daily scrum meetings, planning, reviews, and retrospectives + Support the development team by answering questions and clarifying requirements + Assist in prioritizing the product backlog based on business cases + Partner with product, proposal, trade, technology, risk, legal, compliance, and operations teams to manage prioritization, resourcing, controls, readiness, and change management plans + Drive solutions across the organization by working with stakeholders in multiple functions and lines of business + Assist in transformation efforts, such as the OLY NYC to Omni conversion + Facilitate effective requirements discussions focused on solving business problems + Write requirements, typically as user stories and epics + Share upcoming and current system features and functionality through end-user demos **Required Qualifications, Capabilities, and Skills** + 3 years of business banking, controls, risk, or portfolio management experience + Bachelor's degree or equivalent experience + Demonstrate effective execution and drive towards product vision + Maintain a customer-centric focus and strong rapport with end users + Analyze opportunities and problems, recommend solutions, and communicate effectively and confidently, both verbally and in writing + Create a proactive risk and control culture using proven evaluation strategies and sound change management protocols + Provide support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk **Preferred Qualifications, Capabilities, and Skills** + Balance user needs, business objectives, and technical feasibility while managing product delivery timelines + Comfortable interacting with and presenting to all levels of management + Review and analyze program-related data (such as KRI/KPI) to support business programs and strategies + Hold active Series 7, 66, 9, and 10 licenses JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans$112k-156k yearly est. 16d ago
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