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**Hybrid:** This role requires associates to be in-office **1 - 2 days per week** , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ **Schedule:** Monday - Friday, 8:00am - 5:00pm Eastern Time The **Senior Process Expert - Automation** supports multiple operations departments by participating in project and process work. **How you will make an impact:** + Researches operations workflow problems and system irregularities. + Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements. + Develops and leads project plans and communicates project status. + Provides process direction and decision making for all minor and major project work. + Provides guidance to process experts. **Minimum Requirements:** + Requires a BA/BS and minimum of 8 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities, and Experiences:** + Demonstrated experience in Agile methodologies and practices to include managing user stories as well as planning, executing, and reviewing sprints with cross-functional teams preferred. + Expert level Python, SQL experience strongly preferred (i.e. ability to write/review Python code in order to develop and debug complex software solutions using Python). + Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred. + Independent project management skillset and product ownership driving issues resolution process, solutioning, fixes and implementations preferred. + Ability to work in a fast-pace environment with strict deadlines preferred. + Ability to communicate effectively with multiple levels within the organization including presentations and product training is strongly preferred. + Working knowledge of cloud platforms such as AWS, GCP/CDP or Azure preferred. + Pharmacy Benefit Management Experience, Claims Experience, Experience reviewing data in Data warehouses strongly preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $81,760 to $115,368 Locations: Columbus, Ohio, California In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

GovCIO is currently hiring for a Senior Full Stack Developer (Spring Boot + Angular) to lead a team of developers in an Agile environment and do end-to-end project architecture, requirements analysis, design, development, testing, deployment, and post-release support in a cloud/microservices environment. This position is fully remote. **Responsibilities** Builds and codes applications and/or modules using languages such as C++, visual basic, ABAP, JAVA, XTML, etc. Provides patches and upgrades to existing systems. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. May design graphical user interface (GUI) to meet the specific needs of users. Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. May build add-on modules using application program language. + Designs and codes applications following specifications using the appropriate tools. + Maintains and modifies existing software applications. + Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution. + Performs modifications to and maintenance of operational programs and procedures. + Participates in code reviews to represent reviewed work for adherence to standards and specifications. + Writes or revises program documentation, operations documentation and user guides in accordance with standards. **Qualifications** **Experience Level** + **10+ years** of professional software development experience. + Proven track record as a **Technical Lead / Team Lead** guiding developers and delivering enterprise-scale applications. + Experience in **end-to-end project ownership** : requirements analysis, design, development, testing, deployment, and post-release support. **Core Technical Skills** + **Backend (Java + Spring Boot)** + Deep expertise in **Java (8/11/17)** and **Spring Boot ecosystem** (Spring MVC, Spring Data JPA, Spring Security). + Strong experience with **RESTful APIs, microservices architecture, messaging (Kafka/RabbitMQ)** . + Hands-on knowledge of **scalability, performance tuning, and distributed systems** . + **Frontend (Angular)** + Proficiency in **Angular (12+)** , TypeScript, RxJS, NgRx. + Building **modular, scalable, and responsive** SPAs. + Expertise in **UI/UX best practices, component libraries, and state management** . **Database & Persistence** + Strong experience in **RDBMS (PostgreSQL, Oracle, MySQL)** with advanced SQL. + Exposure to **NoSQL (MongoDB, Redis)** for high-performance use cases. + ORM expertise (Hibernate, JPA). + Familiarity with **database optimization and design for scale** . **DevOps & Cloud** + Experience leading deployments with **CI/CD pipelines** (Jenkins, GitLab, GitHub Actions, Azure DevOps). + **Containerization & Orchestration** : Docker, Kubernetes. + Hands-on with **cloud platforms (AWS, Azure, or GCP)** - including deployment, scaling, and monitoring. + Logging/monitoring practices using **ELK, Prometheus, Grafana, Datadog** . **Testing & Quality** + Strong advocate of **Test-Driven Development (TDD) and BDD** . + Unit and integration testing frameworks: **JUnit, Mockito, Testcontainers** . + Frontend testing: **Jasmine/Karma, Cypress** . + Familiarity with **SonarQube and code quality governance** . **Agile / Scrum Practices** + Strong background working in **Agile/Scrum environments** . + Active participation in **Scrum ceremonies** : sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. + Skilled in **breaking down epics into user stories** , estimating tasks, and ensuring delivery within sprint commitments. + Experience collaborating closely with **Product Owners, Scrum Masters, and QA teams** . + Proficient in **Agile tools** (Jira, Confluence, Azure DevOps). + Advocates **continuous improvement, transparency, and incremental delivery** . **Leadership & Collaboration** + **Team Leadership** : Mentored and led teams of 5-10+ engineers. + **Agile Delivery Ownership** : Coordinated with cross-functional teams to ensure sprint and release goals are met. + **Code reviews, architectural decisions, and enforcing best practices** . + Conflict resolution, stakeholder communication, and **driving delivery under tight deadlines** . **Soft Skills** + Excellent communication and interpersonal skills. + Strong **decision-making and problem-solving** mindset. + Ability to **balance hands-on coding with team leadership** . + Passion for continuous learning and bringing in **new technologies** . **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $150,000.00 - USD $170,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6563_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_

Role Description Our communications team brings the Dropbox story to life and shares it with the world. From news announcements to user stories to speaking engagements, our work takes many forms and reaches diverse, international audiences. We build compelling narratives to help people connect with our product, brand, and vision. As Head of Internal Communications, you will lead how Dropbox communicates with its own employees - shaping narratives that inform, align, and inspire teams during moments of momentum and change. Reporting to the Chief Communications Officer, you'll own the internal communications strategy and lead a high-performing team responsible for creative storytelling, executive communications, and employee engagement at scale. This role is pivotal as Dropbox enters its next phase of growth through Dropbox Dash and doubling down on the rest of our portfolio - moving beyond change management to proactive, compelling storytelling that connects strategy, customers, product progress, and culture. You'll partner closely with senior leaders across the company to ensure employees understand not just what we are doing, but why it matters and the important role they play in that. You'll have significant visibility and influence across the company, with the opportunity to modernize the ways we amplify our programs, elevate creativity with our Virtual First operating model as we engage with employees, and innovate in the AI-era of internal communications. Responsibilities Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across the company Lead the Internal Communications team, continuing to scale its impact through clear ownership, strong craft, and thoughtful talent growth Partner closely with senior executives and cross-functional leaders as a trusted advisor on employee communications, change management, and alignment Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress, and culture Drive engagement across all employee channels and events (in-person and virtual), including company-wide and org-level All Hands, AMAs, leadership offsites, Slack campaigns, email cascades, toolkits, and our internal intranet Guide internal communications during periods of change, ensuring messages are clear, well-sequenced, and aligned to our values Regularly partner with the external communications team on milestones, including product launches, customer progress, and corporate activities (e.g., quarterly earnings, M&A) Establish strong operating rhythms, measurement, and feedback loops to continuously improve employee understanding and engagement Requirements 15+ years of experience in internal communications, HR/employee communications, corporate communications, or related fields Proven experience leading and scaling high-performing teams Exceptional writing, editing, and narrative-building skills with a high bar for craft and fluency in leveraging AI tools to accelerate team impact Strong executive presence and experience partnering directly with senior leaders Demonstrated ability to navigate organizational change with clarity, empathy, and credibility Strategic mindset with strong business acumen and ability to connect communications to company priorities Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments Preferred Qualifications Experience leading internal comms at a high-growth or transformation-stage company Background in creative storytelling, campaigns, or brand-adjacent comms Experience integrating AI and modern tools into comms workflows Comfort operating as both a strategic leader and hands-on advisor when needed Experience partnering closely with HR, People teams, or executive offices Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$250,900-$339,500 USDUS Zone 3$223,000-$301,800 USD

Join our dynamic team and make a significant impact on the growth and success of the Equipment Finance business. Collaborate with product managers, end users, designers, and developers to drive customer-focused innovation globally. As an Equipment Finance Operations Program and Platform Manager in the Equipment Finance team, you will have a significant opportunity to impact the growth and ongoing success of the Equipment Finance business. You will collaborate with product managers, end users, designers, and developers to prioritize, develop, and implement enhancements to the Asset Finance platform. Job Responsibilities Identify and collaborate with Product & IT to review and approve BRD's and prioritize platform enhancements. Maintain platform enhancement roadmap. Serve as the AF Subject Matter Expert for onboarding, booking, and funding clients, including party, contract, and asset data entry. Manage and maintain AF custom views, add new product types, and manage user security profiles. Write ad hoc queries against the AF database and develop report requirements. Ensure ongoing testing and validation of data & platform integrity. Collaborate with the tech team to research & resolve defects and approve enhancements & modifications. Manage the Florida Doc Stamp Journal and conduct testing and attestation for CBLA. Required Qualifications, Capabilities, and Skills Bachelor's degree in Computer Information Systems, Computer Science, or similar field or 5+ years relevant industry experience. Deep understanding of commercial lending products and processes. Strong analytical skills and proficiency in leveraging data to support platform and process decisions. Ability to collaborate effectively with cross-functional teams and manage multiple priorities. Strong verbal and written communication and stakeholder management skills. Preferred Qualifications, Capabilities, and Skills Experience analyzing problems and opportunities with commercial lending platforms. Experience creating user stories, use cases, and process flows. Demonstrated knowledge of Commercial Equipment Finance or Lending disciplines. Familiarity with Equipment Leasing products and platforms.

The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times. Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Business Process Consultant, CRM and Industry Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes Lead customer design workshops Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and advocates for the customer's needs throughout the engagement Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Prepare all customer-facing deliverables focused on process Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues. Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry At least 8 years of consulting experience for complex, global organizations preferably federal, state or local governments Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued Strong understanding and ability to consult on data compliance standards such as PII/PHI Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc… Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder United States Citizenship is required · Certification Requirements (within first 90 days): ServiceNow Certified System Administrator Customer Service Management (CSM) Implementor Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities & Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

JobID: 210689258 JobSchedule: Full time JobShift: Day : Join a dynamic team where your organizational skills and problem-solving abilities will make a real difference. As a key contributor, you'll collaborate with stakeholders across multiple business areas, shaping the future of our products and processes. This is your opportunity to work in a fast-paced environment, supporting transformation and innovation. We value your critical thinking and self-motivation, and offer a platform to grow your career. Be part of a team that thrives on partnership, performance, and continuous improvement. As a Supervisory Manager in the Discretionary Accounts Control Team, you drive solutions and partner with stakeholders to deliver impactful business initiatives. Your day-to-day efforts will include partnering with key stakeholders spanning onboarding, proposal, trade, billing, performance, risk, and compliance. You are highly organized, self-motivated, and a critical thinker and problem solver. You help us maintain a proactive risk and control culture while supporting product development and change management. Together, we create value for our clients and our organization. Job Responsibilities * Build and maintain roadmaps that depict feature and functionality timelines * Track releases and ensure timely delivery of product enhancements * Participate in daily scrum meetings, planning, reviews, and retrospectives * Support the development team by answering questions and clarifying requirements * Assist in prioritizing the product backlog based on business cases * Partner with product, proposal, trade, technology, risk, legal, compliance, and operations teams to manage prioritization, resourcing, controls, readiness, and change management plans * Drive solutions across the organization by working with stakeholders in multiple functions and lines of business * Assist in transformation efforts, such as the OLY NYC to Omni conversion * Facilitate effective requirements discussions focused on solving business problems * Write requirements, typically as user stories and epics * Share upcoming and current system features and functionality through end-user demos Required Qualifications, Capabilities, and Skills * 3 years of business banking, controls, risk, or portfolio management experience * Bachelor's degree or equivalent experience * Demonstrate effective execution and drive towards product vision * Maintain a customer-centric focus and strong rapport with end users * Analyze opportunities and problems, recommend solutions, and communicate effectively and confidently, both verbally and in writing * Create a proactive risk and control culture using proven evaluation strategies and sound change management protocols * Provide support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk Preferred Qualifications, Capabilities, and Skills * Balance user needs, business objectives, and technical feasibility while managing product delivery timelines * Comfortable interacting with and presenting to all levels of management * Review and analyze program-related data (such as KRI/KPI) to support business programs and strategies * Hold active Series 7, 66, 9, and 10 licenses

Job Posting End Date 02-08-2026 Please note the job posting will close on the day before the posting end date. At AEP, we're more than just an energy company! We're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Job Description As a Business Analyst, you will support the AI Solutions development team by gathering requirements, shaping work into clear deliverables, and ensuring solutions meet business needs. You'll work directly with business partners to assess opportunities, understand use cases, and connect needs with technical capabilities. You will also play a light project management role, helping keep financials, planning information, and PMO documentation aligned. This role blends analysis, coordination, communication, and operational support, all within a modern AI development environment. What You'll Do Requirements & Work Management Translate business needs into clear, concise technical requirements. Create and manage Jira epics, stories, acceptance criteria. Support sprint planning by maintaining backlogs, facilitating refinement sessions, and coordinating scope and sequencing. Business Partner Engagement Work with stakeholders to explore opportunities for AI/ML solutions. Help connect business use cases with existing platform capabilities and tools. Facilitate discussions that clarify value, feasibility, and priorities. Technical Understanding & Team Enablement Understand core development patterns and data/AI workflows to support effective communication. Ensure requirements, tasks, and dependencies are well-defined for developers and solution engineers. Support documentation of processes, decisions, and solution overviews. Planning, Financials & PMO Alignment Maintain financial updates, forecasts, and budgeting information for the team. Ensure alignment with PMO processes and reporting expectations. Support light coordination activities such as timelines, milestone tracking, and resourcing updates. Preferred Skills Experience writing requirements, user stories, and acceptance criteria. Proficient with Jira (boards, issues, and backlog grooming). Familiarity with data, analytics, or AI/ML development concepts. Strong communication and facilitation skills across technical and non-technical groups. Experience supporting planning, budgeting, or operational reporting. Ability to translate business needs into actionable work items. Strong organizational skills and attention to detail in documentation and process management. Strong Communication Skills. What We're Looking For: Education: Bachelor's degree in business, information systems, computer science, engineering, or related field. Experience: Minimum 5 years of experience in business analysis, product support, project coordination, or technical analyst role. Equivalent combinations of education and experience may be considered. What You'll Get: $87,633.00 - $109,543.00 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Compensation Data Compensation Grade: SP20-007 Compensation Range: $87,633.00 - $109,543.00 The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Callibrity is based in Cincinnati, Ohio. This role is full-time and remote based, but must work on U.S. Eastern or Central Time working hours. Will not consider non-US based candidates. Callibrity is a developer owned and managed custom software development consulting company that is dedicated to creating quality software using modern technologies and adding unquestionable business value to companies across multiple industries and verticals. We are problem solvers...people who like a challenge and enjoy working with modern tech stacks. We offer an incredibly collaborative culture and enjoy solving complex problems with our clients. At Callibrity, our Product Consultants are embedded partners, working alongside stakeholders, users, and technical teams to identify the right problems and ensure the right solutions are designed, built, and delivered. We don't just “gather requirements”; we uncover opportunity, clarify direction, and help teams move forward with confidence. The Product Practice at Callibrity takes a holistic approach to product consulting. We blend research, strategy, design thinking, and product definition into a unified practice. We collaborate closely with development throughout the delivery process to ensure the original vision is executed effectively, and we adjust along the way to reflect real-world constraints and user insights. Who You Are: You are a multi-disciplined consultant with a strong foundation in user-centered product thinking. You're comfortable facilitating workshops, interviewing users, mapping flows, iterating on wireframes, and shaping product roadmaps. You know how to balance business goals, user needs, and technical feasibility, and you're energized by client collaboration. You're not afraid of ambiguity, and you believe the best outcomes come from shared understanding and clarity up front. You take ownership, communicate clearly, and think strategically, even when you're deep in the details. Responsibilities: Facilitate workshops to align stakeholders, prioritize needs, and establish product direction Lead or support user and stakeholder interviews, usability testing, and field research Help our clients gain clarity and confidence in their product decisions so they can advocate for their product internally and guide it forward effectively Regularly present work to stakeholders, collect feedback, and iterate Document findings and translate them into actionable insights and concepts Create user flows, product flows, wireframes, and click-through prototypes to visualize the solution and guide development Define, prioritize, and write product requirements and tickets with clear context and rationale Collaborate with development throughout the build process to ensure feasibility, clarity, and alignment Identify friction points in interaction, experience, or process, and recommend improvements Work with the Product Practice Director to evolve our approach to product foundations (Discovery), definition, and alignment, and to share best practices and continuous improvements across teams At The Senior Level: Lead engagements, mentor other consultants, and contribute to team and departmental direction Champion the Product Practice internally and externally, advocating for product thinking across teams and helping clients understand the value of discovery, definition, and alignment Identify opportunities for continued or expanded engagement, including future product phases or adjacent needs, and route these to the Product Practice Director for collaboration and planning What Success Looks Like: You build trust with clients You uncover underlying problems, not just stated requests, demonstrating the value of holistic product consulting You help teams move from ambiguity to action You create alignment across business, technical, and user perspectives You help development estimate and execute work with clarity Requirements: A minimum of 3 years of experience in product consulting, UX design, product strategy, or similar. Senior-level candidates typically bring ~10 years of experience. Experience with digital products (web, mobile, and/or SaaS) Strong facilitation, communication, and collaboration skills Familiarity with whiteboarding tools (Miro, FigJam) Experience with wireframing and prototyping tools (e.g., Figma, Axure, ProtoPie) Ability to plan and conduct research (qualitative and quantitative) Ability to create product roadmaps and high-level estimates Skilled at writing and refining user stories and product requirements Comfortable navigating ambiguity and shifting priorities Strong stakeholder management and client-facing presence Ability to work independently and as part of a cross-functional team Bonus Points For… Consulting or agency experience Hands-on development experience (HTML, CSS, JavaScript, JS frameworks, etc.), and/on insight into how digital products are made Experience with accessibility (a11y), heuristic reviews, or analytics interpretation Experience leading and working within Agile or Scrum teams - and knowing when flexibility matters more than ceremony For senior+ levels: mentoring, public speaking, or thought leadership Benefits of Being a Callibrity Consultant: Remote-first work environment that supports flexibility and work-life balance. As a consultant, you're trusted as an advisor - clients look to you not just for implementation, but for guidance, strategic thinking, and leadership. Work alongside strong engineering teams and modern technology stacks Competitive Pay Impactful Work: Help drive application best practices in a respected organization Highly collaborative, low-ego environment focused on problem solving Meaningful and impactful client-facing work “Small company feel” backed by a stable, award-winning organization

About Us: Hyperscayle is a revenue operations advisory and implementation firm. Our Client, Intuitive Health, is seeking a Director of Revenue Operations to play a critical role in supporting the company's continued growth. This position will initially operate as an individual contributor, with the opportunity to build and lead a Revenue Operations function as business needs evolve. The Director of Revenue Operations will partner closely with Marketing and Market Intelligence teams to align strategy, execution, and analytics, ensuring cross-functional collaboration that drives sustainable growth and operational excellence. Why Intuitive Health? Intuitive Health is redefining the way healthcare is delivered. Founded in 2008, we pioneered the combined Emergency Room (ER) and Urgent Care model, transforming access to immediate care. Our innovative approach provides patients with the convenience of both urgent care and emergency services under one roof, ensuring they receive the right level of care at the right time. Intuitive Health partners leading health systems across the nation, building, operating, and launching state-of-the-art retail healthcare facilities that prioritize patient care while improving cost-efficiency. The company's mission is clear: to improve access to high-quality, cost-effective care when patients need it most. This is a great time to join a high-growth organization with opportunities to build and shape something truly impactful. Enjoy the autonomy to make meaningful decisions and contribute directly to the growth and success of the company. Be part of a team that is making a difference in healthcare and creating lasting change for our patients and partners. Join Intuitive Health and be part of a mission-driven organization committed to making healthcare more accessible, efficient, and patient-centered. For more information, visit Intuitive Health. Key Responsibilities: RevOps Administration: Manage and configure the RevOps platforms, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations. Data Management: Perform data imports, exports, and updates using data loader and other tools. Ensure data integrity and cleanliness by managing duplicate records and executing data cleansing activities. User Support and Training: Provide technical support to business users, troubleshoot issues, and deliver training sessions to enhance user proficiency. System Maintenance: Conduct regular system maintenance tasks, including security reviews, release management, and system upgrades. Process Automation: Develop and implement automation solutions using workflows, process builders, and flows to streamline business processes. Collaboration: Work closely with cross-functional teams including Sales, Marketing, and Customer Service to gather requirements and translate them into solutions. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Reporting: Update existing runbooks and dashboards to monthly and quarterly goals, provide business insights based on data changes highlighted by reporting, build custom reports as needed to support business users. Lead: be a business partner to the go-to-market teams and provide strategic, data driven recommendations and insights to help improve go-to-markets processes (including playbooks) and other operational processes. Professional Qualifications: Bachelor's degree required 7-10 years of experience working within a Revenue Operations function with a middle-market/enterprise sales cycle. Prior experience working in a growth stage company, PE-backed experience a plus. Prior experience leading process design and process improvement efforts. Proficiency in Salesforce and Hubspot configuration, including workflows, process builder, validation rules, and data management tools. Strong analytical and problem-solving skills with the ability to interpret business needs and translate them into technical solutions. Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels. Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. Applicants must have authorization to work in the United States without current or future visa sponsorship. Leadership Competencies: A builder, excited about the opportunity to create a capability from the ground up. Process Oriented Entrepreneurial spirit with a bias for action Collaborative leadership style with a strong sense of ownership Resilient and adaptive in navigating complex partner environments Why Hyperscayle? We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know. Compensation: Highly competitive compensation package including base salary and performance bonus. Comprehensive benefits included. We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Hyperscayle is an Equal Opportunity Employer.

AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

JobID: 210688554 JobSchedule: Full time JobShift: Day : We are seeking a highly skilled Senior Incentive Compensation Product Delivery Associate to join the team! As a Senior Incentive Compensation Product Delivery Associate within the Incentive Product team, you will develop solutions and efficiencies that facilitate successful implementations in a timely and organized manner. You will act as a vital liaison between clients and internal teams, understanding their business needs and technical requirements. Your role will be crucial in ensuring a seamless client experience by balancing support, service, technical expertise, and relationship management. Adaptability, innovation, proactivity, and a commitment to continuous learning are essential to advance our incentive compensation offerings. Job Responsibilities: * Lead end-to-end product delivery processes for assigned Business Aligned Incentive Compensation (BAIC) plans, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, change management and product performance reporting, while identifying opportunities to enhance efficiencies and functional coordination. * Collaborate with stakeholders to identify opportunities for process optimization and innovation. * Manage the complete implementation of iComp or BAIC requirement changes from intake to execution, working directly with stakeholders across business, HR, Compensation, and Technology to ensure timely and budget-compliant implementation. * Develop and maintain detailed functional specifications, process maps, and user stories. * Facilitate agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, as needed. * Provide leadership and mentorship to junior analysts and team members. * Work closely with IT and development teams to ensure successful implementation of iComp features that support business needs. * Serve as a subject matter expert in the incentive compensation domain, offering guidance and support to team members. * Conduct user acceptance testing and validate system changes to ensure alignment with business needs, as required. * Prepare and present reports and recommendations to senior management. * Drive continuous improvement initiatives within the BAIC product team. Required Qualifications, Capabilities, and Skills: * 5+ years of experience or equivalent expertise in product delivery or a relevant domain area. * Demonstrated ability to execute operational management and change readiness activities. * Strong understanding of delivery with a proven track record of implementing continuous improvement processes. * Experience in product or platform-wide release management, including deployment processes, change management and strategies. * Strong attention to detail and problem-solving skills. * Structured approach to planning and coordinating activities to simplify processes and efforts with Product partners. * Highly collaborative, proactive, quick learner, and adaptable to changing scope and priorities. * Recognized as a thought leader and engaged, flexible partner and listener; willingness to contribute to projects outside your scope; consultative approach with the ability to interact, influence, and communicate effectively at all organizational levels. * Ability to analyze data to effectively communicate and manage business processes. * Highly skilled in using Confluence, JIRA, JIRA Align, and conducting agile processes. * Proficient knowledge of the product development life cycle, design, and data analytics. Preferred Qualifications, Capabilities, and Skills: * Prior leadership and managerial experience. * Experience in Compensation, Incentive, or other related Human Resource domains is highly desired.

Sr. Salesforce Solutions Analyst College Board - Technology Role Type: This is a full-time position About the Team We are a team of technologists working together to solve complex technical problems and develop innovative solutions. Embracing a culture of continuous improvement, we look for ways to incorporate new technologies in the delivery of systems that are responsible for analysis and scoring of tests of SAT/PSAT and AP programs. We regularly collaborate while pitching and sharing our ideas to help define the future of our applications. Our team is characterized by our positive team culture, strong technical skills, focus on delivering value and our ability to have fun while being productive. About the Opportunity We are seeking a Senior Salesforce Solution Analyst with advanced expertise in Salesforce platform, scalable solution design, and enterprise systems and process analysis. This role requires deep Salesforce platform knowledge, hands-on configuration skills, and the ability to collaborate closely with business stakeholders and engineering teams to deliver high-quality, technically sound Salesforce solutions. The ideal candidate brings significant experience working across Sales Cloud, Service Cloud, and Experience Cloud, with strong capabilities in data modeling, declarative automation, integration concepts, and platform governance. You will play a critical role in aligning business processes and needs with Salesforce technical capabilities, ensuring solution design adheres to architectural standards, security frameworks, and engineering best practices. Reporting to the Staff Engineering Director, this role works in an Agile environment and contributes to the evolution of Salesforce as a strategic enterprise platform-driving technical enhancements, process automation, and solution scalability across the organization. In this role, you will: Technical Solution Design & Architecture Alignment Translate business requirements into technical specifications, solution designs, and scalable Salesforce configurations. Partner with engineering teams to ensure solutions align with platform architecture, data models, security models, and integration patterns. Configure and optimize Salesforce features using Flows, validation rules, Lightning App Builder, and other declarative tools in accordance with best practices. Support enhancements across Sales Cloud, Service Cloud, and Experience Cloud, ensuring solutions are scalable, maintainable, and compliant with governance standards. Solution Analysis & Solution Design Lead requirements discovery with stakeholders and convert business needs into well-defined user stories and acceptance criteria for technical implementation. Produce future-state process designs, system workflows, configuration documentation, and platform functional specifications. Collaborate with developers, admins, architects, QA, and product owners to validate requirements and ensure technical solutions meet functional and non-functional expectations. Support UAT planning and execution, defect triage, release readiness, and production validation. Platform Optimization & Continuous Improvement Identify and implement opportunities to reduce technical debt and manual processes through automation and improved platform design. Evaluate Salesforce releases and emerging capabilities to proactively recommend platform improvements and modernization opportunities. Contribute to platform governance, change management, and Salesforce DevOps pipelines (e.g., Gearset, Copado, Salesforce DX) by ensuring clear requirements and documentation for technical teams. About You Bachelor's degree in Information Systems, Business Administration, or a related field preferred Minimum 6-7 years of professional experience as a Solutions Analyst, with at least 4-5 years working specifically with Salesforce in a technology or consulting-focused environments. Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases Experience creating detailed documentation, process maps, and requirements specifications Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Nice to have: Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective Salesforce Solutions Analyst or Administrator certification Exceptional candidates can effectively speak to: Experience and Expertise Expertise working with Salesforce CRM, of performing business analysis, requirements gathering, and system support for enterprise applications including Salesforce. Demonstrated ability to partner with business units to understand needs, translate them into user stories, and deliver enhancements that drive adoption and measurable value. Stakeholder Engagement & Collaboration Experience facilitating workshops, prioritization sessions, and requirements reviews with diverse business units and technical teams. Ability to balance competing priorities across multiple stakeholders and guide discussions toward outcomes aligned with enterprise strategy. Solution Quality & Governance Experience validating data, supporting compliance reviews, and ensuring solutions adhere to governance, security, and architectural standards. Strong understanding of Agile delivery, testing processes, and iterative solution development. Content-Specific and Technical Skills Familiarity with Salesforce capabilities (e.g., Sales Cloud, Service Cloud, integrations, reporting). Proficiency in business process documentation, data analysis, and writing clear user stories with acceptance criteria. Experience supporting testing (UAT), validating data, and ensuring solutions meet compliance and governance standards. Comfort working in an agile environment, including backlog refinement, sprint planning, and iterative delivery. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000-$163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-DC1 #LI-REMOTE

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Group Product Manager with experience in product strategy development, agile methodologies, and team leadership. You will be part of a dynamic and collaborative Product Management team responsible for driving the development and execution of product roadmaps that align with our company's vision. You will be involved in leading product discovery and execution phases, managing a portfolio of digital products, and mentoring a small team of product managers. In this role, you will have the opportunity to use your experience in creating product strategies, utilizing data-driven decision-making, and managing cross-functional collaborations. The ideal candidate will have 7+ years of experience in product management roles with management experience. You Are: Visionary. You have a strong ability to see the big picture and create a compelling product vision that aligns with business goals. Data-Driven. You leverage data to make informed decisions and track the impact of product releases on key performance indicators. Collaborative. You work effectively across different teams, incorporating feedback from various stakeholders to improve your products. Mentor. You guide and develop product managers, helping them grow their qualitative and quantitative skills. Strategic Thinker. You can prioritize initiatives that provide the most value to a diverse user base across the organization. You Will: Develop and communicate a product vision that outlines the future impact of your product portfolio on the company. Build and maintain a prioritized product roadmap aligned with your vision, ensuring its execution through agile methodologies. Lead an Agile development team through product discovery and execution, creating user stories and managing the product backlog. Apply data-driven strategies to inform business decisions and track the success of product releases against company KPIs. Collaborate with cross-functional teams, business partners, and stakeholders to improve products and ensure alignment with business goals. Mentor and lead a team of Product Managers and Business Analysts, guiding them through the Agile process as they develop their own visions, roadmaps, and KPIs. Act as a liaison to senior leadership, reporting on the impact and progress of your product portfolio. Must Have's: 7+ years of experience in a customer-facing, technology-related business role as a product manager. Bachelor's degree in a relevant field. Proven success in developing business cases, roadmaps, and product execution strategies. Demonstrated ability to work across an organization, incorporating feedback from internal stakeholders. Prioritize capabilities that benefit the varying needs of users across a heterogeneous organization Strong communication skills, comfortable with varying audiences from engineers to C-level executives. Nice to Have's: Experience in a similar industry or with similar Digital Marketplace products. Familiarity with advanced data analytics tools. Experience in managing remote or distributed teams. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $130,000.00 - $185,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.)

JOB SUMMARYThe Salesforce Administrator is responsible for supporting the operational excellence, process efficiency, and data driven decision-making across the sales organization. This role administers the sales systems (Salesforce), reporting, and forecasting ensuring that sales teams have the tools, insights, and processes they need to perform at their best. The role requires strong analytical and problem-solving capabilities, paired with strategic thinking, solid business acumen, and a comprehensive understanding of sales processes and CRM data. Salesforce Platform Administration Integrate and manage supporting sales tools, including ZoomInfo, LinkedIn Sales Navigator, Pardot (Account Engagement), Introhive, Outlook Integration and e-signature or proposal platforms (e.g., DocuSign, Conga) Configure and customize Salesforce using declarative tools (Flows, Validation Rules, Dynamic Pages, Custom Report Types) Maintain profiles, permission sets, licenses, roles, and sharing settings to ensure proper data access and compliance Manage release updates and assist with testing new salesforce features Work cross-functionally with developers and architects to deliver enhancements to production environment. Participate in UAT and release deployment activities Assist with import, update, clean and transform data activities using Data Loader, Data Import Wizard, or third-party tools User Enablement & Support Partner with sales, marketing and client services teams to align Salesforce functionality with business needs and to ensure smooth data flow and reporting alignment Support daily operational requests such as user setup, record updates, and troubleshooting Data Management & Reporting Partner with IT and data teams to maintain CRM-data alignment with the data warehouse, ensuring reliable and consistent metrics across systems Assist in maintaining data integrity, manage user access, and ensuring governance standards are followed to ensure accurate reporting Assist with the development and release of reports and dashboards for performance tracking and executive visibility Supervisory responsibilities May lead and supervise subordinate team members Work environment Work is conducted in a professional office environment with minimal distractions Physical demands Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time Must be able to lift up to 15 pounds at a time Travel required Limited travel may be requested for attending events, conferences, or internal meetings Required education and experience Bachelor's degree in business, information systems, computer science, or a related field, or equivalent professional experience 5+ years of relevant experience Proven ability to analyze complex issues, think critically, and develop practical, scalable solutions Proficiency with Salesforce declarative tools and data management utilities Strong understanding of data governance, reporting, and automation best practices Excellent communication skills with the ability to translate technical concepts for business audiences Preferred education and experience Advanced degree in business, information systems, computer science, or related discipline Experience leading or supporting Salesforce data governance or automation initiatives Background working in cross-functional environments bridging technology and business operations Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice. WHO WE ARE UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.

Brief Job Description: We are seeking a motivated and detail-oriented Product Management Intern to join our Americas Region Product Management and Strategy team. In this role, you will collaborate with experienced product managers to support the development and execution of product strategies. You will gain hands-on experience in product management practices and methodologies while working on projects that drive the growth and success of our products. This is an exciting opportunity to develop your product management skills and gain valuable insights into real-world product development and market strategies. Responsibilities * Assist in conducting market research to understand customer needs, industry trends, and competitive landscape. * Help analyze product performance metrics and customer feedback to support product improvements and feature development. * Assist in preparing and maintaining product documentation, including product roadmaps, feature specifications, and user stories. * Support the product management team in tracking project timelines, deliverables, and progress. * Actively engage in learning opportunities to gain knowledge about product management methodologies and best practices. Qualifications * Must be pursuing a degree in Engineering, Business Administration, Product Management, Marketing, or a related field * Electrical Engineering is preferred * Excellent written and verbal communication skills * Demonstrated work ethic and detail-orientation * Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) * Ability and willingness to learn in a fast-paced environment and produce high-quality work * Collaboration and teamwork PHYSICAL & ENVIRONMENTAL DEMANDS * None Travel Required * None The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-PR1

The ESM ITAM architect will provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation. This role ensures that SAM processes, data models, governance and integrations align with organization's end-to-end ITAM and ESM frameworks. The role will bridge business stakeholder's expectations, SAM Architect, developers, procurement, finance and ServiceNow operations. Key responsibilities: Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project. Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows. Leads workshops (process and SW discovery) to capture business, operations and compliance requirements. Review current state SAM processes and design to-be state processes. Define user stories, acceptance criteria and process flows for SAM Pro capabilities. Define and create templates for gathering procurement and contract related information. Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics. Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows. Act as the liaison between ITAM operations, procurement, finance, security and platform teams Provide subject matter expert direction to project managers and business stakeholders. Collaborate with ESM Architect to review solution design and blueprint. ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies. 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Exp level needed (years): 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Nice-to-have skills: ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products.

We are currently looking for Business Analyst interns to join us in Raleigh, NC. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. During this internship, you will help apply data management and analysis techniques to quantify the health and sustainability of open source software communities. You will have regular contact with AL/ML engineers and other data scientists gaining important insights into how Red Hat fosters its open source communities to grow its business. And you'll collaborate with open source community builders to provide timely reports of upstream activities to Red Hat stakeholders. The focus for Red Hat's Intern Program is a dual partnership between the Emerging Talent Team, and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat. Job Responsibilities: Collect and document input from Red Hat technology users, customers, and other stakeholders to understand customer needs and requirements. Execute and develop a competitive analysis through researching competitive solutions and documenting their relative strengths and weaknesses. Develop and prioritize and document requirements, epics, and user stories for new releases of our offerings. Translate key findings into visualized presentations Network with other talented interns in an inclusive workplace where you can be yourself and thrive Required Skills: Excellent written and verbal communication skills in English Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions Ability to effectively establish and maintain communication with both internal and external stakeholders Strong organizational and logistical skills Passion, curiosity, and desire to create new things and examine how things work internally Willingness to learn and proactively work as a part of a wider team About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.