Sonesta Hotels jobs in Dallas, TX - 402 jobs

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. **Some of your responsibilities include:** + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. **What You Bring** + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR * 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations * Assists in the development and implementation of emergency procedures. * Conducts investigation of all losses of property assets and refers to proper management for disposition. * Deploys security staff to effectively monitor and protect property assets. * Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. * Conduct periodic patrols of entire property and parking areas. * Recognize success across areas of responsibility. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. * Implements action plans to monitor and control risk. * Maintains required reports and documentation regarding patrols of property and parking areas. * Provides means for obtaining necessary medical attention on a timely basis. Leading Security/Loss Prevention Teams * Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. * Celebrates successes by publicly recognizing the contributions of team members. * Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. * Encourages and builds mutual trust, respect, and cooperation among team members. * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. * Serves as a role model to demonstrate appropriate behaviors. * Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. * Strives to improve service performance. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Empowers employees to provide excellent customer service. * Meet quality standards and customer expectations on a daily basis. * Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. Conducting Human Resources Activities * Assists in minimizing cost of accident claims through aggressive claims management. * Brings issues to the attention of Human Resources as necessary. * Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. * Conducts hourly employee performance appraisals according to Standard Operating Procedures. * Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Administer property policies fairly and consistently. * Maintain first aid and CPR certifications required for Loss Prevention officers. * Handles guest problems and complaints. * Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. * Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities * Analyzes information and evaluating results to choose the best solution and solve problems. * Develops and maintains a working relationship with local law enforcement authorities. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Working closely with the Director of Sales & Marketing (DOSM) you'll build a clear and credible vision for the hotel sales team. You'll maintain a balance of proactive and reactive selling, maintenance and growth of key accounts, and sales team development while utilizing skills as a strategic sales and revenue leader in our organization. Your goals are aligned around the achievement of total hotel room revenue, group bookings, food & beverage (F&B) contribution, market share results, and sales training. **Some of your responsibilities include:** + Incorporate marketing initiatives to support group sales strategies and activities. + Establish a sense of urgency with the team to understand and achieve the needs of the hotel. + Maintain knowledge of the competitive set and make strategy recommendations. + Work with Director of Catering to help achieve food and beverage revenues and achieve individual F&B goals. + Consistently review shifts in market mix with Director of Revenue Management and DOSM and are able to make deployment and pricing recommendations. + Work with the national team to communicate specific account needs to impact revenues for the hotels. + Responsible for appropriate identification of key group markets and supporting deployment and travel schedule strategies. + Sales skill development of team to include implementation, coordination, and maintenance of weekly sales training vignettes. + Present to DOSM, General Manager and ownership the successes and areas for opportunity within the group segment. + Maintain a deep understanding and ability to report on group pace and future group need areas. + Responsible for completing and communicating monthly group sales results to DOSM. + Assist in development of appropriate group production goals for the sales team. + Regular analysis of industry intelligence reports (i.e. STR and Hotelligence). + Achieve 100% of group sales revenue goals through individual and team efforts. + Conduct quarterly check-ins as well as weekly meetings with sales team to support their growth and development. + Ensure that accurate and detailed notes/traces of accounts are maintained via Delphi. **What You Bring:** + Bachelor's degree is preferred. + 1 to 3 years of sales experience with strong selling skills. + Ability to encourage, lead and manage a team by example. + Act as owner of the hotels and communicate a clear sense of strategy and purpose. + Strong computer skills including proficiency in Microsoft Office Suite. + Well organized, detail oriented with excellent follow-up and communication skills. + Ability to convert vision into specific and tangible actions to benefit the hotels. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! Some of your responsibilities include: Select, staff, recruit, hire, and train qualified housekeeping candidates. In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. Review MOD report for room moves, guest issues and special requests Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Assist with guest requests as required. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare annual housekeeping budget. Manages all employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring Bachelor's degree in hospitality or similar industry preferred. 3+ years management experience in boutique hotel industry. Basic knowledge of MS Office. Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

**Additional Information** **Job Number** 26207204 **Job Category** Rooms & Guest Services Operations **Location** W Dallas Victory Hotel and Residences, 2440 Victory Park Ln, Dallas, Texas, United States, 75219VIEW ON MAP (********************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26000598 **Job Category** Food and Beverage & Culinary **Location** Renaissance Dallas at Plano Legacy West Hotel, 6007 Legacy Dr, Plano, Texas, United States, 75024VIEW ON MAP (********************************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26211162 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Dallas, 2121 McKinney Ave, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Fitness Instruction Any certification or training required by local and state agencies. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Press space or enter keys to toggle section visibility The main purpose of the barback in the main bar is to assist cocktail servers and bartenders in all facets of food and beverage service. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position: * Responsible for stocking all supplies in the main bar before, during and after each shift, including paper goods, alcoholic and non-alcoholic beverages, consumables, glassware, linen, condiments used in mixing drinks, stocking the bins. * Responsible for the cleanliness of both the bar and service areas through regular maintenance projects and nightly cleaning duties. * Responsible for assisting cocktail servers in all aspects of food service; from setting silver, serving food to the final cleaning of the tables. * Responsible for bussing all tables of glassware and debris during the course of service. * Responsible for the changing of all tablecloths and candles during service. * Maintain all standards as set by RMOTC. * Attendance at all scheduled meetings. This list of essential functions is not exhaustive and may be supplemented as necessary. Other Standard Responsibilities - Experience - * Minimum of six months experience in a fine dining or casually elegant upscale establishment preferred General Skills - * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills * Ability to clearly communicate information with bartenders, servers and customers. Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc. Education or Certification - Language - * Required to speak, read and write English, with fluency in other languages preferred Physical Requirements * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, ability to lift and carry 30-50 lbs. overhead 25 times over an 8 hour period and lift up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding. About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Press space or enter keys to toggle section visibility KEY RESPONSIBILITIES Job summary - To observe guests' personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during their stay and help the guest with reservations, special requests, room and hotel orientation, luggage packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his next visits; keep a critical eye on room cleanliness, brand standards, and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times. Essential Duties and Responsibilities - This list of essential functions is not exhaustive and may be supplemented as necessary. The following are specific responsibilities and contributions critical to the successful performance of the position: * Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Provide a courteous, professional, efficient and flexible service always. Be well groomed, clean and pleasant. * Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. * Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Fitness Center, Pool, Restaurant, Bar, etc. * Register all the information, updates and instruction learned during the day before leaving the office. * Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. * Keep the guest's agenda daily and have a track of the location where the guests are. * Welcome the guest by the main entrance depending, when pertinent. * Greet all suite guests and escort to allocated room. * Register and regular updating in Butler Pass On for all known details of guest's movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. Ensure all items for next are passed over according to the standards in place. * Register guest in the commodity of their suite, respecting all the set standards by Front Office. * Offer suite orientation to the arrival guests following all, Forbes, LQA and Rosewood standards. * Extend special attention to suites occupied by families according to the culture. * Offer services of unpacking-packing luggage. * Take care of the guest's laundry, pressing and dry-cleaning with coordination of valet service, as per Butler program. * Maintain guest room and wardrobe in a neat and tidy fashion. * Arrange amenities for arrivals and refresh them on daily basis according to the guest wishes when needed. * Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. * Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. * Coordinate with the front desk for speed check-in & check-out as per guest request. * Deliver guests' mail, packages and messages promptly. * Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. * Make aware all the hotel departments about guest dietary restrictions and food preferences. * Be fully conversant with all services and facilities offered by the hotel. * Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. * Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. * Be able to upsell larger suites, flowers, massages, in-house restaurants reservations, private dining, etc, as per guest's preferences. * Assist in arranging medical assistance, when needed * Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. * Have a thorough understanding of technical features of the suites. * Have good knowledge of how to serve guest their meals and drinks in their suite. * Be the main contact for guests and the hotel during suite receptions and dinner parties. * Prepare arrival and departure gifts to be given to the guest, when required. * Perform all duties with the same sense of priority and dedication. * Monitor operating supplies and reduce spoilage and wastage. * Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. * Ensure verbiage is correspondent to a Forbes 5 Star environment, whilst avoiding phrase fragments & industry jargon. * Serve our guests in a calm, discrete and courteous manner, respecting timing standards. * Support other departments with their duties when needed. * Operate and coordinate with relevant departments the ins and outs of the room and optimize service while the guest is away as often as possible (single entry program). * Inspect suites during guest's stay to obtain preferences, such as sleeping, F&B or other pertinent preferences. * Conduct daily calls to verify guests' well-being and ensure their comfort. * Establish preferred housekeeping services times, as required, * Keep a critical eye during the process of room inspection and to report any default equipment to the proper departments. * Anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day. * Assist the Guest Services Manager in organizing the amenities, when needed. * Update the SAG Report daily, including verifying any changes. * Handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems via Knowcross (Unifocus) and assure follow up with guests. * Assist in answering both internal and external phone calls within 3 rings, or 10 seconds. * Bid farewell to the guest outside of the suite or in lobby * Fill out the internal communication forms when needed. * Ensure all guest preferences data is registered into their PMS profile. * Help monitor and stock inventory and report supplies needed to Guest Services Manager. * Maintain a high standard of personal appearance and hygiene at all times. * Maintain high standards of the hotel when fulfilling his/her duties. * Maintain a good working relationship with staff in all other departments. * Be very familiar with the Room division/Front office policies and procedures * Attend and contribute to necessary staff meetings, Departmental and Hotel training as scheduled and other related activities. * Project at all times a positive and motivated attitude and exercise self-control. * Carry out any other reasonable duties and responsibilities as assigned by GSM or other supervisor, as needed. Standard Responsibilities * Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained. * Model the company's culture, vision, mission and core values at all times. * Take on other tasks in addition to ones stated, in a reasonable timeframe * Comply and adhere to all Rosewood company policies. Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. Names & identities of guests encountered are not to be shared with any external parties, including but not limited to: friends, family members, or other persons not currently employed by the Rosewood Mansion on Turtle Creek. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated. Health & Safety * Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. * The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. * Report any defects in the building, plant or equipment according to hotel procedure. * Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures. * Be fully conversant with and abide by all rules concerning Fire, Health & Safety. * Be fully conversant with: o Risk Assessments for your department and position o Hotel Fire & Emergency Procedures o TABC regulations Other * The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Experience - * Minimum two year's hotel reservation, guest services, housekeeping, and/or front office experience. General Skills - * Excellent organizational skills, flexibility. * Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. * Excellent telephone etiquette. * Tact and good judgment and proven experience interacting with customers and hotel management. Technical Skills - * Efficient technical skills in Word, Excel, Outlook along with good internet navigation skills * Experience with hotel PMS systems and operational proficiency. * Knowledge of general office equipment (e.g., Switchboard, Telephones Systems, fax machine, copy machine, printers. Education or Certification - * College Degree preferred * TABC Certified About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

**Additional Information** **Job Number** 26211379 **Job Category** Administrative **Location** W Dallas, 2440 Victory Park Ln, Dallas, Texas, United States, 75219VIEW ON MAP (******************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26211116 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Dallas Las Colinas, 4150 N MacArthur Blvd, Irving, Texas, United States, 75038VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26208588 **Job Category** Event Management **Location** Sheraton Dallas Hotel, 400 Olive St, Dallas, Texas, United States, 75201VIEW ON MAP (************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $64,000 - $86,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. - Schedules banquet service staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Ensuring and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Ensures employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26000606 **Job Category** Spa **Location** W Dallas, 2440 Victory Park Ln, Dallas, Texas, United States, 75219VIEW ON MAP (******************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Tip Eligible:** Y **POSITION SUMMARY** Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid State Esthetician License _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assists in leading meetings and special events. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Helps ensure the team meets the brand's target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations and Budgets * Researches and analyzes new products, pricing and services of competition. * Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. * Ensures the property is apprised of all groups that will impact property operations. * Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. * Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. * Leads the execution of brand service initiatives in event management areas. * Develops an event management strategy that is aligned with the company's business strategy and leads its execution. * Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards. Assisting in Leading Meetings and Special Events Teams * Holds event management team accountable for desired service behaviors related to product and service delivery. * Communicates a clear and consistent message regarding departmental goals to produce desired results. * Assists in execution of departmental goals in game plans. * Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Managing Profitability * Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. * Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. * Assists in creating and achieving the annual banquet budget. * Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts. * Partners with sales team to ensure pricing and space allocations are in line with property guidelines for maximizing revenue opportunities. Ensuring Exceptional Customer Service * Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. * Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. * Review customer service data to identify service failures and provide guidance on problem resolution. Conducting Human Resources Activities * Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations. * Reviews property specific event operations annually and makes appropriate adjustments. * Reviews staffing levels to ensure that guest service and operational needs are met. * Communicates and ensures departmental and property emergency procedures are executed when necessary. * Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team). * Ensures performance feedback is timely through the standard feedback processes At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25199483 **Job Category** Loss Prevention & Security **Location** Dallas Marriott Downtown, 650 N Pearl St, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $57,000 - $78,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR - 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. **CORE WORK ACTIVITIES** **Managing Security/Loss Prevention Operations** - Assists in the development and implementation of emergency procedures. - Conducts investigation of all losses of property assets and refers to proper management for disposition. - Deploys security staff to effectively monitor and protect property assets. - Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. - Conduct periodic patrols of entire property and parking areas. - Recognize success across areas of responsibility. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. - Implements action plans to monitor and control risk. - Maintains required reports and documentation regarding patrols of property and parking areas. - Provides means for obtaining necessary medical attention on a timely basis. **Leading Security/Loss Prevention Teams** - Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. - Celebrates successes by publicly recognizing the contributions of team members. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Encourages and builds mutual trust, respect, and cooperation among team members. - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. - Serves as a role model to demonstrate appropriate behaviors. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. - Strives to improve service performance. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. **Ensuring Exceptional Customer Service** - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. - Empowers employees to provide excellent customer service. - Meet quality standards and customer expectations on a daily basis. - Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. **Conducting Human Resources Activities** - Assists in minimizing cost of accident claims through aggressive claims management. - Brings issues to the attention of Human Resources as necessary. - Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. - Conducts hourly employee performance appraisals according to Standard Operating Procedures. - Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Administer property policies fairly and consistently. - Maintain first aid and CPR certifications required for Loss Prevention officers. - Handles guest problems and complaints. - Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. - Provides services that are above and beyond for customer satisfaction and retention. **Additional Responsibilities** - Analyzes information and evaluating results to choose the best solution and solve problems. - Develops and maintains a working relationship with local law enforcement authorities. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25172211 **Job Category** Event Management **Location** Gaylord Texan Resort & Convention Center, 1501 Gaylord Trl, Grapevine, Texas, United States, 76051VIEW ON MAP (*********************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $25.02 - $29.33 per hour **Bonus Eligible:** Y **JOB SUMMARY** Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 3 years in the event management or related professional area. OR - Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Assisting in Event Operations** - Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. - Serves as meeting planning advocate and liaison to all operational departments. - Assists with coordination of all convention group plans and catering needs with all required operational departments. - Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. - Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO's), post-convention report and change logs. - Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. - Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. - Partners with Conference planning team to verify issues are identified and resolved. - Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. - Resolves potential meeting or room set issues proactively. - Utilizes available resources to meet client requests or resolve client issues. - Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. **Providing Exceptional Customer Service** - Delivers excellent customer service throughout the customer experience and encourages the same from other employees. - Coordinates and communicates event details both verbally and in writing to the client and property operations. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the client experience. - Stays available to solve problems and/or suggest alternatives to previous arrangements. - Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid State Esthetician License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.