Sonesta Hotels jobs in Milpitas, CA - 312 jobs

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management. Job Description Focus The focus of this job is connecting with Hotel leadership and employees, and motivating and inspiring them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The role has a variety of tasks and is dynamic and changing. Since goals and desired results can quickly change, the job requires regularly meeting with and pro-actively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer. Decisions will many times have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process. Environment The job environment is fast paced and results oriented. While there is urgency for goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. At times you will be faced with competing priorities and will need to adjust priorities to ensure you are working on the most critical needs at that time. Your General Manager and Corporate HR leader will be available to assist you in re-prioritizing when this becomes difficult. There is a corporate support team focused on training, employee relations and benefits to provide assistance and guidance as needed. Initiating projects and processes beyond established practices will often require training and developing others and enlisting their support by using a “selling” rather “telling” communication style. Principle duties and responsibilities (Essential Functions) include: Operational/Functional: Effective recruiting and hiring for all roles within the hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost and quality. Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce. Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Makes recommendations to Corporate Human Resources regarding follow-up actions. Analyzes wage and salary reports and data to determine a competitive compensation plan and individual compensation recommendations. Oversee the maintenance and communication of employment records as required by law or policy. Ensure compliance with federal, state, and local legal requirements. Consult with Corporate Human Resources, and when appropriate with legal counsel, to ensure consistent application of law and corporate policy. You will work with the HR Shared Service team to ensure that together, files are accurate and compliant. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and related management programs and initiatives. Coach Managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules and other employee programs. Work with HR Shared Services on administrative duties to include worker's compensation, unemployment claims, maintenance of employee records and HRIS system, etc. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources and Corporate legal. Coordinate and administer locally developed special recognition programs. In a Union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements (CBA). Strategy and Planning: Plan and coordinate HR programs within the hotels you are responsible for. Guide management and employee actions by researching, developing and updating policies, procedures, methods, and guidelines in connection with Corporate Human Resources; and communicating and enforcing organization values and policies to ensure effective management within the Hotel. Participate in the development, rollout, communication of the Hotel's plans and programs as a strategic partner by providing guidance to management on all aspect of employment including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations. Financial Management: Develop human resources annual budget and other financial measures of the Human Resources Department. Ensure that the Hotel is appropriately manage expenses and reducing risk as it relates to employees. Accountability: This is the top Human Resources job in a large full-service hotel with extensive facilities, employees and services. Perform other duties as assigned and may serve as “manager on duty”” as required. Leading with Passion Responsible for ensuring success through the eyes of employees, guests, and owners. Utilize and collaborate with resources across different departments and corporate office. Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture. Focus on the mission and well-being of the department, hotel, and company as a whole. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate our mission, values and GUEST People Standards. Interact with outside contacts: Candidates and applicants - discuss employment opportunities and conduct interviews Guests- to ensure total satisfaction HR Shared Service team to support your hotel Vendors- to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory Agencies- regarding safety and compliance matters Union representatives (if applicable) Other contacts as needed (professional organizations, community groups, local media) Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Bachelor's degree preferred. A minimum of three to five years' experience in a high-volume hospitality environment. Leadership level experience, preferred. Background in hospitality industry (and union experience) is highly desirable. Track record of delivering exceptional employee experience. Excellent judgment with strong problem-solving capabilities. Strong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage, and positively impact individuals and groups. Ability to partner with all levels of managers, providing a consultative approach and employee relations. Ability to act quickly and efficiently with high degree of professionalism. Customer service orientation. Ability to work independently and in a team environment. Demonstrable expertise in analysis and action taking. Excellent organization and prioritizing skills. Appropriate professional appearance and demeanor. Proficient in Microsoft Word, Excel, PowerPoint and HRIS systems. Additional Job Information/Anticipated Pay Range Pay range $150,000 - $160,000 and are eligible for bonus. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

A leading hospitality brand in San Francisco is seeking an experienced sales professional to manage sales activities within the association and leisure markets. The ideal candidate will have a minimum of two years' experience in hotel sales, excellent English communication skills, and the flexibility to work night and weekend shifts. In this role, you will drive sales strategies, develop client relationships, and produce performance reports. The hourly pay range for this position is $45.00 to $55.00, plus eligibility for bonus pay. #J-18808-Ljbffr

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Planning Operations Assigns all events turned over to Event Planning team. Oversees for turned opportunities' function space and group room blocks. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Leads execution of activities to support the Event Management strategy. Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. Leads discussions to review event complexity and proactively avoid service challenges and failures. Ensures the property is apprised of all groups that will impact property operations. Manages customer budgets to maximize revenue and meet customer needs. Maintains inventories to maximize customer satisfaction and revenue opportunities. Works with highly complex or high profile groups when financial impact will be significant. Leading Event Planning Team Leads the catering menu development process. Champions all standards, policies and procedures for the Event Planning team. Leads Event Management meetings. Providing and Ensuring Exceptional Customer Service Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Managing the Sales and Marketing Strategy Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Conducting Human Resources Activities Establishes customer service guidelines so employees understand expectations and parameters. Ensures employees receive on‑going training to understand guest expectations. Observes service behaviors of employees and provides feedback to individuals and or managers. Reviews staffing levels to ensure that guest service and planning needs are met. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. About the Team Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you. Job Info Job Identification 26210450 Job Category Event Management Posting Date 01/08/2026, 05:09 PM Job Schedule Full time Locations 125 3rd St, San Francisco, CA, 94103, US Pay Range (US/Canada) $111,000 - $152,000 annually #J-18808-Ljbffr

A prominent hospitality company is seeking a Regional Director of Sales to oversee sales strategies across properties in California. The ideal candidate will have over 5 years of experience in hotel sales leadership, strong relationships with key accounts, and a proven track record of revenue growth. This role emphasizes strategic market engagement and team mentorship. Join a company where your leadership can create unmatched experiences for guests. #J-18808-Ljbffr

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Recreation Attendant at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit Eligibility will vary by position Site Specific Perks Complimentary work shoes Complimentary water and Gatorade during summer season Monthly cell phone discounts Fitness center discounts Meal subscription plan discounts As a Recreation Attendant, a typical day will include: Promotes a fun and relaxing atmosphere for Owner/guests in all recreational activities and areas. Expresses an upbeat and enthusiastic attitude. Provides information to Owner/guests about available recreational facilities, activities, lessons, and equipment. Encourages and recruits' Owner/guests to participate in recreation activities. Registers and schedules Owners/guests for activities by recording information using the appropriate methods. Processes payments for rental equipment, recreation activities, facility rentals, or retail sales. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Recreation Attendant at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Opportunity: Bus Person Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards. Potential Career Path Food Runner - Restaurant Server- Restaurant Floor Manager Essential Job Functions Clear dirty table settings and prepare table for resetting. Maintain stock and cleanliness of stations for all meal periods. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Transport all dirty tableware from dining room to dishwashing area. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Position Requirements High School diploma or equivalent. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

, text SP4092 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Must be available to work weekends, holidays and minimum 2 overnight shifts. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $27.06 - $28.12 per hour Status: Full Time

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Hotel Brand: InterContinental This role is responsible for the Association and Leisure markets where you will oversee and implement all sales activities for a specific area of responsibility or market segment(s), including developing new accounts, maintaining existing accounts and implementation of sales strategies. Every day is different at IHG, but you'll mostly be: Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication. Achieve personal and team sales goals as assigned. Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community. Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. Produce monthly reports and sales forecasts for assigned area of responsibility. Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans. Promote teamwork and quality service through daily communication and coordination with other departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. Interact with outside contacts: Guests - to ensure their total satisfaction Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets - to ensure repeat business, follow up on events, and generate new business Other contacts as needed (Professional organizations, community groups, local media) May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients. Perform other duties as assigned. May serve as “manager on duty” as required. What we need from you: Minimum of two years of experience working in a hotel sales with a focus on the association & leisure markets. Bachelor's degree in marketing or related field, and or an equivalent combination of education and experience. Above average English communication skills - both verbal and in writing. Knowledge of other language is preferable. Fitness - ability to frequentlystand up or move within and outside of the facility. Strength - you must be able to carry or lift items weighing up to 25 pounds, regularly handling smaller objects. Rapport - communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Flexible - night, weekend and holiday shifts are all part of the job. Math - basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Critical thinking - problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, tradeshows, conventions, etc. A valid Driver's License. What you can expect from us: The hourly pay range for this role is $45.00 to $55.00. This role is eligible for bonus pay. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Job Description The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities: Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with BWI and Core Hotel, LLC. standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Serve as multi-department head for Operations, Front Office and Property Operation Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies Ensure guest and team member satisfaction Serve and act as General Manager in his or her absence Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! **Some of your responsibilities include:** + Select, staff, recruit, hire, and train qualified housekeeping candidates. + In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. + Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. + Review MOD report for room moves, guest issues and special requests + Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. + Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. + Assist with guest requests as required. + Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. + Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. + Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. + Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. + Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. + Prepare annual housekeeping budget. + Manages all employees in the Housekeeping Department. + Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. + Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Act as Manager on Duty when needed. **What You Bring** + Bachelor's degree in hospitality or similar industry preferred. + 3+ years management experience in boutique hotel industry. + Basic knowledge of MS Office. + Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary Under the general guidance of the Bar Manager, perform all duties and provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling. Duties & Functions: · Provide friendly, courteous and professional service to all internal and external customers/guests, at all times · Retain and maintain complete knowledge of all food and beverage menu items · Perform opening and closing procedures including but not limited to the set up and break down of stations · Maintain and ensures the overall cleanliness of assigned station and the establishment · Ensure that all procedures concerning bar tabs and the transfer of tables are met · Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures · Up-sell food and beverage menu items · Check identification for proof of age when required · Monitor guest's drinks and anticipate guest's needs · Provide food service as appropriate Specific Job Knowledge & Skills: · High School Diploma or equivalent · One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel · Possess a gracious, friendly, and fun demeanor · Ability to multitask, work in a fast paced environment and have a high level attention to detail · Strong verbal and written communication skills in English · Maintain positive and productive working relationships with other employees and departments · Ability to work independently and to partner with others to promote an environment of teamwork Physical Abilities: · Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity · Stand, sit, or walk for an extended period of time or for an entire work shift · Reach overhead and below the knees, including bending, twisting, pulling, and stooping This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. Additional Job Information/Anticipated Pay Range Pay Range: $20.57 per hour. Pay rate outlined follows contract requirement. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid State Esthetician License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

A leading hotel brand in San Francisco is seeking a full-time Event Manager to oversee event planning functions and a dedicated team. This role requires managing pre- and post-event processes while ensuring high customer service standards. Candidates should have significant experience in event management and strong leadership skills. The job offers a pay range of $111,000 - $152,000 annually, reflective of a commitment to exceptional experiences for guests. #J-18808-Ljbffr

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Vacation Sales/In-House Marketing Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Our Marriott Vacation Club City at San Francisco location is looking for a Vacation Sales Coordinator for their Sales & Marketing team! Pay: $19.18 per hour + commission/bonuses Schedule: Full-time/5 days per week, shifts can range from 8am to 9pm, must be open to work weekends Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations. Provides the highest level of service to exceed budgeted sales presentations and volume production goals. Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services. Use persuasive techniques that maximize revenue while maintaining existing guest loyalty. Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone. Available to work various shifts, holidays, and weekends. Concierge, and/or sales experience preferred. Position may require background and drug screening, in accordance with state and local requirements. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary Under the general guidance of the F&B Manager, responsible for preparing all food items to the F&B Manager and restaurant standards. Duties & Functions: * Maintain constant quality control of all food prepared and ensure it is to the F&B Manager's and Restaurant standards * Liaise with the management team at all times to produce the highest culinary standards * Complete necessary food and station preparation prior to the scheduled event * Ensure efficient and accurate use of produce and equipment in and around the kitchen * Understand the operational set up and principle of the Restaurant * Support any position in the Kitchen that is in need of help * Maintain the highest standards and requirements of hygiene and safety regulations * Ensure efficient and accurate use of produce and equipment in and around the kitchen Specific Job Knowledge & Skills: * Culinary degree preferred, High School or equivalent required * One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast paced environment and have a high level attention to detail * Strong verbal and written communication skills in English * Develop and maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork Physical Abilities: * Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity * Stand, sit, or walk for an extended period of time or for an entire work shift * Reach overhead and below the knees, including bending, twisting, pulling, and stooping * Requires manual ability to use, carry, and operate all necessary equipment This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. Additional Job Information/Anticipated Pay Range Pay 30.07/HR. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Press space or enter keys to toggle section visibility As a Banquet Manager, you will be responsible for supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Key Responsibilities * Must be hands on during events assisting Banquet Operations Staff and management with their job functions to ensure optimum service to guests. * Meet group coordinator/host prior to function with sales team representative, make introduction and ensure that all arrangements are agreeable. * Maintain complete knowledge of service requirements for assigned functions: * Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation * Characteristics/descriptions of wines/champagnes ordered, Prices for specified selections on cash functions, Groups' names and background, Type of functions and expected attendance/guarantee numbers * Scheduled hours of service, Special requests/arrangements, Order of service, traffic flow in room V.I.P.'s * Organize all assigned functions and complete preparation work in accordance with departmental standards. * Meet on a daily basis with the Chef and Stewarding to review scheduled group's menu and equipment requirements. * Ensure agreement of delivery times, amounts and special arrangements. Coordinate buffet requirements when necessary. Communicate service needs throughout the function. * Prepare station assignments for Banquet Servers according to group requirements and hotel standards. * Inspect the scheduled function areas/rooms well in advance for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments. * Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. * Inspect set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel. * Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Observe guest reactions and confer frequently with service staff to ensure guest satisfaction. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. * Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Banquet Event Sales and post function sheets for the next 7 days. * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. * Maintain complete knowledge of: Daily house-count, arrivals/departures, V.I.P.'s, scheduled in-house group activities, locations and times, Correct maintenance and use of equipment, All department policies/service procedures. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Document any late or absent employees. * Prepare station assignments according to group requirements and hotel standards. Assign side-work to Servers in accordance with departmental procedures. * Inspect grooming and attire of staff and management, rectify any deficiencies. * Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies. * Other duties, responsibilities and projects as assigned. JOB REQUIREMENTS Qualifications * Minimum three years' experience in banquet operations in a unionized four/five-star hotel. * Diploma/degree in Hospitality/Banquets Management preferred with proven record in delivering operating results in high volume banquet operations in four/five-star hotels. * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service); knowledge of specific room set-up styles; knowledge of organizing service from information on B.E.O.'s; knowledge of staffing guidelines/requirements for various types of banquet functions; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls; familiarity with Sales and Marketing tools for Banquets. * Required to speak, read and write English, with fluency in other languages preferred. * Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Licenses & Certifications California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The salary range for this position is $80,000 to $87,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.

Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Assistant Spa Director is responsible for, but not limited to, the day-to day operations of the facility to include: Labor Management of Spa Desk, Locker Room Attendants and Practitioners, Retail COS and Overall Operational Budgets, while establishing and meeting the budget and financial goals of the organization, supporting and implementing Director of Spa and Wellness strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents Rosewood Hotels. The Assistant Spa Director uses the ability to lead and motivate staff to achieve goals and exceed guest expectations. RESPONSIBILITIES * Ensures the Rosewood Hotels Experience for members and guests by maintaining the standards set by Rosewood Hotels Mission Statement/Values, Standards and Expectations, and Rosewood Hotels. * Brand Standards. Adheres to policies of the facility and Rosewood Hotels. * Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template. * Assists in developing a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the ownership with Account Executive approval. * Submits all paperwork and financial reporting in accordance with Rosewood Hotels policy. * Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies, equipment, and products. * Assists with writing articles or press releases for the facility when applicable. * Assists with creating a team of service providers to meet all aspects of professionalism and service demands. * Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. * Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. * Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. * Assesses all employees progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. * Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. * Assists in creating and implements an effective marketing and public relations strategy in a timely manner. * Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. * Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel. * Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. * Implements a strategy to contact conference groups and promotes spa services to attendees. * Ensures that financial goals are attained by developing and implementing a retail sales plan. * Assists in establishing service and retail goals for staff and provides guidance on how to achieve them. * Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. * Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. * Provides necessary financial information to corporate and the clients accounting department for accurate reporting of daily sales and financial performance. * Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. * Ensures compliance with all state licensing and health requirements. * Provides reservation procedures using spa software or a manual reservation system. * Assists in preparing any incident or accident reports and forwards them to the Talent & Culture Department and Rosewood Hotels Executive Team * Other duties as assigned. Qualifications * Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations. * Demonstrated ability to multitask, prioritize, and organize complex workflows and special projects in a fast-paced luxury environment with ability to work nights, weekends and holidays business needs. * Strong business acumen, including the ability to interpret operational and financial reports, perform basic business math, and support reporting needs. * Proven experience managing a P&L and exceeding financial performance targets within hospitality, wellness, or luxury retail. * Exceptional communication and leadership skills, with the ability to evaluate performance, deliver feedback, and drive continuous improvement. * A service-first mindset with a deep understanding of the elements that define exceptional guest experiences in Forbes Five-Star environments. * Track record of leading and inspiring hourly teams, fostering a culture of accountability, engagement, and high service and retail revenue performance. * Ability to remain poised and effective in high-pressure, high-volume operational settings. * Strong attention to detail and commitment to upholding brand standards, SOPs, and regulatory compliance. * Experience in training, coaching, and conflict resolution, with a collaborative, solutions-oriented leadership style. * Working knowledge of employment law, HR policies, and operational procedures within hospitality. * Proficiency in computer systems and standard business software, including Excel and/or Google Sheets. * Background in spa, beauty, or wellness services strongly preferred. * Flexible availability required, including weekends, evenings, holidays, opening and closing shifts, and the ability to adapt schedules based on business needs. * Willingness to travel overnight or between locations as operational needs require. * Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The salary range for this position is $95,000 to $100,470 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.