Account Specialist jobs at Southern Glazer's - 2550 jobs
Accounts Receivable Clerk
Southern Glazer's Wine and Spirits 4.4
Account specialist job at Southern Glazer's
**What You Need To Know** Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
Southern Glazer's offers a competitive compensation package with an hourly pay rate of $23 / hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
**Overview**
Posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls.
**Primary Responsibilities**
+ Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
+ Process and monitor incoming payments, and secure revenue by verifying and posting receipts
+ Record payments to accounts and maintain accounts receivable records
+ Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
+ Keep records of all delinquent accounts, incomplete files, and credit risks
+ Prepare daily cash deposits and cash control sheet
+ Enter finalized cash receipts and update accounts receivable ledger
+ Work with potential customer and sales department to gather new account paperwork and send the completed file to the accounts receivable supervisor for verification
+ Perform collection procedures as outlined in Standard Operating Process (SOPs) and escalate to supervisor as needed
**Additional Primary Responsibilities**
+ Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
+ Cash application through various payment methods such as checks/cash, electronic funds transfer (EFT), Online Bill Pay, Drivers, non-sufficient funds (NSFs), and notify customer/sales of term changes
+ Address driver phone calls and/or questions through radio (Nextmail) regarding payment and delivery instruction
+ Manage monthly statement distributions and work with sales and other departments to handle disputes on accounts
+ Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers
+ Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
+ Update and maintain all aspects of their customer account portfolio which includes contact information, notes on account status, courtesy calls, and handling customer requests
+ Perform other job-related duties as assigned
**Minimum Qualifications**
+ High school diploma or equivalency plus 2 years of experience
+ Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
+ Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
+ Working knowledge of SAP software financial modules
+ Excellent accuracy and attention to detail skills to process large numbers of invoices
+ Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus
+ Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships
+ Knowledge of other MS Office Suite and/or software applications related to job functions
+ Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
**Physical Demands**
+ Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
+ Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
+ May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**EEO Statement**
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
_If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at *******************_
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Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$23 hourly Easy Apply 36d ago
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Entertainment Animatronic Specialist
Six Flags Over Texas 4.1
Arlington, TX jobs
Six Flags Over Texas is looking for a qualified Animatronic Specialist. This position works in the Creative Services department, executing projects and maintaining attractions. Part Time Hourly with Benefits.
Responsibilities: Qualifications:
Essental Duties and Responsibilities
Rehab, repair, inspect, and troubleshoot animatronic rides, displays, and exhibits to ensure their safe and efficient operation
Diagnose, repair, maintain and install pneumatic, hydraulic, and servo systems
Fabricate, install, and maintain animatronics
Painting, coating, and repair of animatronics figures
Respond to work orders and conduct mechanical repairs as required to maintain safe park operation
Adhere to park policies and procedures
$25k-34k yearly est. Auto-Apply 2d ago
Route Service Rep
Krispy Kreme 4.7
Columbus, OH jobs
Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
As a Route Sales Driver here at Krispy Kreme, you are responsible for the delivery of our iconic doughnuts from our shops to our A-Glazing customers. Our drivers are one of the most important parts of our organization! Route Sales Drivers should have a commitment to safety, teamwork, customer-focused behaviors, and a high energy level.
A TASTE OF WHAT YOU WILL BE DOING:
Safely operate a box truck within the designated local area to provide products and services to our customers and fresh shop locations.
Load and unload products; merchandise products correctly and maintain a neat display.
Follow the established route map to ensure the timely delivery of the product.
Adhere to safety, food safety, and Good Manufacturing Practices regulations.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation while also maintaining cleanliness of truck.
YOUR RECIPE FOR SUCCESS:
At least 2 years of box truck or light freight driving experience.
Must be 21 years of age or over.
Valid driver's license.
Ability to work all necessary work schedules, including holidays/weekends.
Effective communication skills, both written and verbal
Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
MUST have a clean driving record (minimum of 3 years)
Able to meet DOT Medical Examiner Card eligibility requirements.
Travel Requirements: 0-10%
Must be authorized to work in the US without sponsorship.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Exposure to internal and external environmental conditions
Shop - fluctuating temperatures and noise levels
Exposure to known allergens including but not limited to nuts.
Adherence to dress code policy applicable to role
Noise of a production and/or processing area
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official for the position. The official job description will be provided during the application/interview process.
BENEFITS:
Weekly Pay
Career opportunities- we are growing!
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program
401K plan
PTO
Company events
Education Reimbursement
Adoption Assistance
Life Insurance
FSA/HSA Plans
Pet Insurance
Learn more at ******************
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
Loving People:
* Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
* Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
Loving Communities:
At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
Loving Planet:
* We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
* We are working on reducing food waste through donation efforts, animal feed, and composting programs.
Krispy Kreme is an Equal Opportunity Employer:
At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at ******************** or on one of its many social media channels, including **************************** and ****************************
Route Service Representative wage is $18.00 per hour.
$20k-27k yearly est. 5d ago
Route Service Representative
Krispy Kreme 4.7
New York, NY jobs
Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
As a Route Sales Driver here at Krispy Kreme, you are responsible for the delivery of our iconic doughnuts from our shops to our A-Glazing customers. Our drivers are one of the most important parts of our organization! Route Sales Drivers should have a commitment to safety, teamwork, customer-focused behaviors, and a high energy level.
A TASTE OF WHAT YOU WILL BE DOING:
Safely operate a box truck within the designated local area to provide products and services to our customers and fresh shop locations.
Load and unload products; merchandise products correctly and maintain a neat display.
Follow the established route map to ensure the timely delivery of the product.
Adhere to safety, food safety, and Good Manufacturing Practices regulations.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation while also maintaining cleanliness of truck.
YOUR RECIPE FOR SUCCESS:
At least 2 years of box truck or light freight driving experience.
Must be 21 years of age or over.
Valid driver's license.
Ability to work all necessary work schedules, including holidays/weekends.
Effective communication skills, both written and verbal
Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
MUST have a clean driving record (minimum of 3 years)
Able to meet DOT Medical Examiner Card eligibility requirements.
Travel Requirements: 0-10%
Must be authorized to work in the US without sponsorship.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Exposure to internal and external environmental conditions
Shop - fluctuating temperatures and noise levels
Exposure to known allergens including but not limited to nuts.
Adherence to dress code policy applicable to role
Noise of a production and/or processing area
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official for the position. The official job description will be provided during the application/interview process.
BENEFITS:
Weekly Pay
Career opportunities- we are growing!
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program
401K plan
PTO
Company events
Education Reimbursement
Adoption Assistance
Life Insurance
FSA/HSA Plans
Pet Insurance
Learn more at ******************
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
Loving People:
* Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
* Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
Loving Communities:
At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
Loving Planet:
* We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
* We are working on reducing food waste through donation efforts, animal feed, and composting programs.
Krispy Kreme is an Equal Opportunity Employer:
At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at ******************** or on one of its many social media channels, including **************************** and ****************************
Route Service Representative wage is $22.00 per hour.
$24k-32k yearly est. 5d ago
Route Service Rep
Krispy Kreme 4.7
Elk Grove Village, IL jobs
Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
As a Route Sales Driver here at Krispy Kreme, you are responsible for the delivery of our iconic doughnuts from our shops to our A-Glazing customers. Our drivers are one of the most important parts of our organization! Route Sales Drivers should have a commitment to safety, teamwork, customer-focused behaviors, and a high energy level.
A TASTE OF WHAT YOU WILL BE DOING:
Safely operate a box truck within the designated local area to provide products and services to our customers and fresh shop locations.
Load and unload products; merchandise products correctly and maintain a neat display.
Follow the established route map to ensure the timely delivery of the product.
Adhere to safety, food safety, and Good Manufacturing Practices regulations.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation while also maintaining cleanliness of truck.
YOUR RECIPE FOR SUCCESS:
At least 2 years of box truck or light freight driving experience.
Must be 21 years of age or over.
Valid driver's license.
Ability to work all necessary work schedules, including holidays/weekends.
Effective communication skills, both written and verbal
Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
MUST have a clean driving record (minimum of 3 years)
Able to meet DOT Medical Examiner Card eligibility requirements.
Travel Requirements: 0-10%
Must be authorized to work in the US without sponsorship.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Exposure to internal and external environmental conditions
Shop - fluctuating temperatures and noise levels
Exposure to known allergens including but not limited to nuts.
Adherence to dress code policy applicable to role
Noise of a production and/or processing area
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official for the position. The official job description will be provided during the application/interview process.
BENEFITS:
Weekly Pay
Career opportunities- we are growing!
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program
401K plan
PTO
Company events
Education Reimbursement
Adoption Assistance
Life Insurance
FSA/HSA Plans
Pet Insurance
Learn more at ******************
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
Loving People:
* Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
* Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
Loving Communities:
At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
Loving Planet:
* We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
* We are working on reducing food waste through donation efforts, animal feed, and composting programs.
Krispy Kreme is an Equal Opportunity Employer:
At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at ******************** or on one of its many social media channels, including **************************** and ****************************
Route Service Representative wage is $20.00 per hour.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times.
This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
Responsible for assigned casino funds and proper handling of funds exchanges.
Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
Perform minor slot machine repairs not requiring a Slot Technician.
Assist casino patrons with general questions concerning the Casino.
Comply with all Company and departmental policies, procedures, and internal controls.
All other duties as assigned.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$28k-33k yearly est. 4d ago
Client Engagement Specialist
Carriage Services 4.0
Houston, TX jobs
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The Client Engagement Specialist role is responsible for advancing the customer and family experience through a dual focus on data-driven strategy and meaningful field engagement. One core function of this position is to analyze customer experience data by leveraging analytics, research tools, surveys, and service insights to inform strategic decisions and guide the evolution of Premier Experience Standards and customer experience initiatives.
Equally important, this role serves as a visible and trusted presence in the field, strengthening engagement with team members and leaders. Through training, coaching, and in-person connection, the Client Engagement Specialist helps field teams feel supported, valued, and appreciated, increasing receptivity to change and adoption of new strategies. By bridging insights into relationship building, this role ensures customer experience strategies are not only well-informed but successfully embraced and sustained across the organization.
Compensation: $70,000 - $75,000 per year plus bonus opportunities
Job Type: Full-Time (work from home on Fridays) 8AM - 5PM
Travel: 30% within the year
Location: 3040 Post Oak Blvd. Houston, Tx, 77056
Key Responsibilities:
Leverage analytics, research tools, surveys, shopper calls, and service audits to evaluate customer experience performance.
Identify trends, patterns, and opportunities that impact service quality and family satisfaction.
Translate data into clear, actionable insights for leadership and field teams.
Recommend data-driven strategies to improve service consistency and outcomes
Partner with leadership to ensure Premier Experience Standards are consistently understood and executed across all locations.
Monitor adherence to service expectations and identify opportunities for improvement
Support accountability by aligning service behaviors with measurable performance indicators
Design and deliver training programs aligned with Premier Experience Standards, both in-person and virtually.
Facilitate workshops, team huddles, and learning sessions to reinforce service excellence and skill development.
Customize training approaches based on performance data, field feedback, and observed service behaviors.
Provide hands-on coaching and feedback to managers and frontline team members.
Build strong, trusted relationships with field teams to support engagement and adoption of best practices.
Observe service interactions and reinforce expectations through real-time coaching and follow-up.
Support the rollout and implementation of Premier Experience initiatives, tools, and service-related projects.
Act as a liaison between strategy and execution to ensure initiatives are practical and sustainable.
Gather field feedback during implementations and refine recommendations as needed.
Qualifications:
Bachelor s degree in business, hospitality, communications, analytics, or a related field.
3+ years of experience in customer experience, hospitality, training, analytics, or related roles.
Strong analytical skills with the ability to interpret data and communicate insights effectively.
Willingness to travel and spend time in the field as needed.
Experience in hospitality, service-driven industries, or change management is a plus.
$70k-75k yearly 10d ago
Client Engagement Specialist
Carriage Services Inc. 4.0
Houston, TX jobs
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The Client Engagement Specialist role is responsible for advancing the customer and family experience through a dual focus on data-driven strategy and meaningful field engagement. One core function of this position is to analyze customer experience data by leveraging analytics, research tools, surveys, and service insights to inform strategic decisions and guide the evolution of Premier Experience Standards and customer experience initiatives.
Equally important, this role serves as a visible and trusted presence in the field, strengthening engagement with team members and leaders. Through training, coaching, and in-person connection, the Client Engagement Specialist helps field teams feel supported, valued, and appreciated, increasing receptivity to change and adoption of new strategies. By bridging insights into relationship building, this role ensures customer experience strategies are not only well-informed but successfully embraced and sustained across the organization.
Compensation: $70,000 - $75,000 per year plus bonus opportunities
Job Type: Full-Time (work from home on Fridays) 8AM - 5PM
Travel: 30% within the year
Location: 3040 Post Oak Blvd. Houston, Tx, 77056
Key Responsibilities:
* Leverage analytics, research tools, surveys, shopper calls, and service audits to evaluate customer experience performance.
* Identify trends, patterns, and opportunities that impact service quality and family satisfaction.
* Translate data into clear, actionable insights for leadership and field teams.
* Recommend data-driven strategies to improve service consistency and outcomes
* Partner with leadership to ensure Premier Experience Standards are consistently understood and executed across all locations.
* Monitor adherence to service expectations and identify opportunities for improvement
* Support accountability by aligning service behaviors with measurable performance indicators
* Design and deliver training programs aligned with Premier Experience Standards, both in-person and virtually.
* Facilitate workshops, team huddles, and learning sessions to reinforce service excellence and skill development.
* Customize training approaches based on performance data, field feedback, and observed service behaviors.
* Provide hands-on coaching and feedback to managers and frontline team members.
* Build strong, trusted relationships with field teams to support engagement and adoption of best practices.
* Observe service interactions and reinforce expectations through real-time coaching and follow-up.
* Support the rollout and implementation of Premier Experience initiatives, tools, and service-related projects.
* Act as a liaison between strategy and execution to ensure initiatives are practical and sustainable.
* Gather field feedback during implementations and refine recommendations as needed.
Qualifications:
* Bachelors degree in business, hospitality, communications, analytics, or a related field.
* 3+ years of experience in customer experience, hospitality, training, analytics, or related roles.
* Strong analytical skills with the ability to interpret data and communicate insights effectively.
* Willingness to travel and spend time in the field as needed.
* Experience in hospitality, service-driven industries, or change management is a plus.
$70k-75k yearly 11d ago
Call Center Sales
Dev 4.2
Simpsonville, SC jobs
Spectrum
Job DescriptionOur agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.24 hour or $56,655 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
At A Glance:
Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses
Call Center Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more
Are you ready for your next big opportunity?
Our Call Center Sales Representatives are consultative professionals who leverage a deep understanding of Spectrum's exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, we'll help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience.
What does Inside Sales do?
Would you describe yourself as a “people person”? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. You'll learn how to easily field customer inquiries from a comfortable office call center, answering questions and promoting Spectrum's wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representative's purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that.
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum's full line of products - and our competitors' products - in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you'll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you'll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrum's verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go.
The benefits are clear
On top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system.
What's required to get started?
The minimum requirements for the Call Center Sales Representative are:
Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Strong computer and consumer electronics skills
Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
Excellent verbal and written communication skills
Excellent organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to perform job at workstation for prolonged periods of time
Education
High school diploma or equivalent
Related Work Experience
Call center sales experience, 2 years preferred
Strong sales experience, 2 years preferred
$56.7k-81k yearly 60d+ ago
Accounts Payable Lead (AP lead)
Community Options 3.8
Newtown, PA jobs
at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time Accounts Payable Lead to provide support in Newtown, PA. The Accounts Payable Lead (AP Lead) manages the accounts payable functions of assigned state(s). This person will manage a general range of accounts payable, clerical, and administrative functions such as supporting team members with processing accounts payable, training, troubleshooting, and researching issues. The AP Lead will handle complex supplier-related issues, assist with resolving supplier payment and invoice variances, and prepare materials for the annual audit and issuance of 1099's. As the team lead, this person will be responsible for training new hires as well as the ongoing training and mentoring of existing team members. This is an onsite opportunity which also includes travel to our headquarters in Princeton, NJ for the first 90 days. Responsibilities
Supervise AP Coordinators, ensuring compliance with company-wide processes and procedures
Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
Assist AP Coordinators with problem-solving and escalation of issues or unusual items encountered in the processing of accounts payable and vendor management
Support/backup AP Manager on all tasks, including invoicing, check processing, preparing materials for the annual audit, and preparation of 1099s
Prepare vouchers for data entry, including acquiring proper approvals, reviewing invoices for accuracy, noting status of past due payments, coding, and proofing
Enter data and post invoices through accounts payable to the general ledger
Assist in billing inquiries and resolve problems in a timely manner
Maintain and enter recurring payments, and update as needed for changes
File accounts payable and general ledger reports as needed
File payment vouchers and mail vendor payments as needed
Set up new vendors and post manual checks in system as needed
Prepare pre-check register and aged payable reports
Complete credit applications as needed prior to authorization
Prepare accounts payable aging reports via Microsoft Excel on a weekly basis
Review aging for accuracy prior to submission to AP Manager
Positive Pay reporting to banks
Additional tasks and responsibilities may be assigned
Minimum Requirements
Associate degree in business-related field or 7+ years of accounts payable experience
Proficiency in Microsoft Word and Excel
NetSuite, Bill.com, Microsoft Dynamics, OnBase, and Kofax experience a plus
Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
Why Community Options?
Competitive Insurance Benefits (Medical, Dental, Vision)
Paid Holidays-Including a Birthday Holiday
Generous PTO
Employee Incentive & Discount Programs
403b Retirement Plan
Incredible career growth opportunities
University partnerships that include tuition reduction
Please Visit Our Website to Complete an Online Application! Careers.comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
#IND-NA
$33k-42k yearly est. Auto-Apply 5d ago
Accounts Payable Lead
Roberts Hawaii 4.5
Scottsdale, AZ jobs
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary:
The Accounts Payable Lead ensures the accurate and timely processing of invoices and payments, manages vendor relationships, and maintains financial records. This role involves supervising the AP team, ensuring compliance with company policies and regulatory requirements, and improving AP processes for efficiency.
Performance Objectives:
Ensure all coded and approved invoices are accurately batched to Rent Manager weekly, facilitating a smooth check run process.
Prepare and issue emergency check payments promptly upon receipt of requests, demonstrating agility in response to urgent financial needs.
Maintain an updated vendor listing, meticulously verifying no duplicates and ensuring accurate contact information and 1099 designation.
Coordinate with the VP Finance by sending pay files for review and payment approvals after batching invoices from Avid, ensuring compliance with company policies and procedures.
Direct the workload of AP clerks, assigning projects as needed and fostering a collaborative and efficient work environment within the accounts payable team.
Oversee the entire accounts payable process, including invoice processing, payment approvals, and vendor management, to ensure accuracy and efficiency.
Act as the main point of contact for vendors regarding accounts payable inquiries and issue resolution, fostering strong relationships and timely communication.
Provide guidance, training, and support to AP clerks, assisting them with complex transactions, problem-solving, and professional development.
Requirements
Key Competencies:
Timeliness and organization: Ensuring weekly check run is completed by Friday.
Communication and efficiency: Sending EOS scorecard by Monday midday.
Attention to detail and analysis: Compiling and sending weekly accounts payable aging to vice president of Finance with issue summary.
Problem-solving skills: Addressing any issues or discrepancies promptly and effectively.
Leadership and delegation: Effectively directing the workload of the accounts payable team to meet deadlines and maintain accuracy.
Collaboration and relationship-building: Working closely with internal stakeholders and vendors to resolve issues and improve processes.
Adaptability and flexibility: Handling changing priorities and deadlines in a dynamic work environment.
Accountability and responsibility: Taking ownership of accounts payable processes and ensuring compliance with company policies and procedures.
Continuous improvement mindset: Proactively seeking opportunities to optimize accounts payable operations and enhance efficiency.
Technical proficiency: Demonstrating proficiency in accounting software and financial systems to streamline processes and ensure accuracy in financial reporting.
Education & Experience:
Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
Minimum of 3-5 years of experience in accounts payable or related financial roles, with demonstrated proficiency in managing accounts payable processes and meeting deadlines.
Experience with accounting software such as Rent Manager, Avid, or similar systems preferred.
Strong understanding of financial principles and practices, including GAAP and financial reporting requirements.
Proven track record of effectively managing accounts payable operations, including overseeing check runs, compiling financial reports, and resolving issues promptly.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and vendors.
Attention to detail and accuracy in financial data entry and analysis.
Physical Requirements:
Constantly sit, talk, or hear; Frequently use hands.
Manual dexterity for handling paperwork and using office equipment.
Clear vision and hearing for reviewing documents and communicating effectively.
Capability to lift up to 10 pounds.
Benefits:
Medical, Dental, and Vision Insurance
Employer Paid Life Insurance
Voluntary STD, LTD, Accidental, and Critical Illness
PTO and 11 Paid Holidays
401k & 401k Matching
Working in an inclusive community
Complimentary stay at our resorts
Commitment to Diversity:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.
$35k-45k yearly est. Easy Apply 6d ago
Accounts Payable Lead
Roberts Resorts 4.5
Scottsdale, AZ jobs
Job DescriptionDescription:
& Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary:
The Accounts Payable Lead ensures the accurate and timely processing of invoices and payments, manages vendor relationships, and maintains financial records. This role involves supervising the AP team, ensuring compliance with company policies and regulatory requirements, and improving AP processes for efficiency.
Performance Objectives:
Ensure all coded and approved invoices are accurately batched to Rent Manager weekly, facilitating a smooth check run process.
Prepare and issue emergency check payments promptly upon receipt of requests, demonstrating agility in response to urgent financial needs.
Maintain an updated vendor listing, meticulously verifying no duplicates and ensuring accurate contact information and 1099 designation.
Coordinate with the VP Finance by sending pay files for review and payment approvals after batching invoices from Avid, ensuring compliance with company policies and procedures.
Direct the workload of AP clerks, assigning projects as needed and fostering a collaborative and efficient work environment within the accounts payable team.
Oversee the entire accounts payable process, including invoice processing, payment approvals, and vendor management, to ensure accuracy and efficiency.
Act as the main point of contact for vendors regarding accounts payable inquiries and issue resolution, fostering strong relationships and timely communication.
Provide guidance, training, and support to AP clerks, assisting them with complex transactions, problem-solving, and professional development.
Requirements:
Key Competencies:
Timeliness and organization: Ensuring weekly check run is completed by Friday.
Communication and efficiency: Sending EOS scorecard by Monday midday.
Attention to detail and analysis: Compiling and sending weekly accounts payable aging to vice president of Finance with issue summary.
Problem-solving skills: Addressing any issues or discrepancies promptly and effectively.
Leadership and delegation: Effectively directing the workload of the accounts payable team to meet deadlines and maintain accuracy.
Collaboration and relationship-building: Working closely with internal stakeholders and vendors to resolve issues and improve processes.
Adaptability and flexibility: Handling changing priorities and deadlines in a dynamic work environment.
Accountability and responsibility: Taking ownership of accounts payable processes and ensuring compliance with company policies and procedures.
Continuous improvement mindset: Proactively seeking opportunities to optimize accounts payable operations and enhance efficiency.
Technical proficiency: Demonstrating proficiency in accounting software and financial systems to streamline processes and ensure accuracy in financial reporting.
Education & Experience:
Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
Minimum of 3-5 years of experience in accounts payable or related financial roles, with demonstrated proficiency in managing accounts payable processes and meeting deadlines.
Experience with accounting software such as Rent Manager, Avid, or similar systems preferred.
Strong understanding of financial principles and practices, including GAAP and financial reporting requirements.
Proven track record of effectively managing accounts payable operations, including overseeing check runs, compiling financial reports, and resolving issues promptly.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and vendors.
Attention to detail and accuracy in financial data entry and analysis.
Physical Requirements:
Constantly sit, talk, or hear; Frequently use hands.
Manual dexterity for handling paperwork and using office equipment.
Clear vision and hearing for reviewing documents and communicating effectively.
Capability to lift up to 10 pounds.
Benefits:
Medical, Dental, and Vision Insurance
Employer Paid Life Insurance
Voluntary STD, LTD, Accidental, and Critical Illness
PTO and 11 Paid Holidays
401k & 401k Matching
Working in an inclusive community
Complimentary stay at our resorts
Commitment to Diversity:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.
$35k-45k yearly est. Easy Apply 3d ago
Fan Services Account Specialist (Events & Experiences)
The Cleveland Indians 4.7
Cleveland, OH jobs
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE: Sets the precedent for exceptional human interactions with our fans by embodying a positive customer service attitude, collaborating cross-functionally, and being a passionate advocate for our fans. This is a Part-time, year-round role supporting our Events & Experience team.
RESPONSIBILITIES & DUTIES:
General
* Provide exceptional service both internally and externally in a professional and timely manner.
* Answer and appropriately direct high-volume of inbound communication via telephone calls, live chat, and email while providing service excellence during each interaction.
* Continuously evolve knowledge of policies and procedures of Progressive Field and the organization
* Perform necessary fan outreach to solve ongoing customer service issues and follow-ups.
* Responsible for having current game and company information readily available.
* Protect assets through compliance of company standards in-regards to credit cards, tickets, lost and found, etc.
* Assist with miscellaneous ticketing projects, including selling and servicing single game tickets over the phone.
* Maintain and be able to communicate knowledge on Ballpark seating locations and locations of hospitality and services.
* Participation in trainings pertaining to public health and appropriate public health-related protocols
* Assistance in application and enforcement of public health-related requirements, including (but not limited to) requirements pertaining to the wearing of masks and/or social distancing.
* Other duties, as assigned.
Events & Experiences
* Collaborate cross-functionally with internal departments and teammates to coordinate and execute all logistics of assigned events and experiences.
* Act as on-site contact for designated events and experiences to ensure successful execution and an impactful experience for our fans.
* Communicate events and experiences information to key external clients in a timely, accurate, and proactive manner while providing excellent customer service.
* Maintain organizational service excellence to successfully recommend improvements on client retention, execute assigned events and experiences, and collaborate cross-functionally.
EDUCATION & EXPERIENCE REQUIREMENTS:
* Energized and motivated to service fans utilizing organization's service excellence training.
* Eagerness to communicate both verbally, on the phone as well as in person, and in writing.
* Basic understanding of personal computers (Word, Excel, Internet, etc.).
JOB SKILLS:
* Ability to work professionally with the public, in person, and over the phone.
* Ability to work on several tasks simultaneously.
* Good organizational skills.
* Eagerness to train on systems including ticketing software, lost and found software, Ballpark app, and software utilized when entering all information from fan interactions.
* Ability to learn the policies and procedures of Progressive Field and the Cleveland Guardians.
* Ability to providing the Cleveland Guardians organization with exceptional service both internally and externally in a professional and timely manner.
* Ability to work in a fast-paced environment and provide on-the-spot problem solving.
* Proactive communication with our fans and front office
JOB REQUIREMENTS:
* Flexible schedule to allow for gameday and non-gameday event responsibilities, including weeknights, holidays, and weekends
ORGANIZATIONAL REQUIREMENTS:
* Demonstrates the ability to read, speak, comprehend, and communicate effectively to perform job duties and interact with coworkers.
* Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the public.
* Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
* Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
* Adapt quickly and effectively to a fast-paced, dynamic, and diverse work environment.
* Ability to act according to organizational values and service excellence at all times.
* Willingness to work extended days and hours, including holidays and weekends.
As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.
The expected hourly rate for this position is $15.45. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.
At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.
We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.
$15.5 hourly 12d ago
Collections Specialist
Parker Group 4.2
New York, NY jobs
About the Role:
Parker's mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably.
Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling-empowering eCommerce merchants to grow faster while staying in control of their margins.
We've raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We're a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand.
We're looking for a Collections Specialist to own and scale Parker's commercial collections function. You'll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams.
What You'll Do:
Own the collections strategy for Parker's lending portfolio (corporate cards, working capital lines, term loans)
Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach
Negotiate repayment plans, settlements, and restructures aligned with our risk appetite
Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs
Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations
Collaborate with legal on enforcement, litigation, and collateral recovery
Continuously refine workflows, systems, and policies to improve efficiency and customer experience
Metrics You'll Own:
Delinquency Rates - Keep 30-, 60-, and 90-day buckets within thresholds
Roll Rate - Limit accounts progressing into later-stage delinquency
Recovery Rate - Maximize recoveries on charged-off accounts
Time-to-Resolution - Shorten average days to resolve delinquent cases
About You:
5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred)
Proven track record of meeting/exceeding recovery targets in a B2B lending environment
Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements
Skilled negotiator who balances firmness with professionalism
Comfortable operating in a high-growth, fast-changing environment
Excellent communication skills with the ability to work cross-functionally
Why Parker:
Competitive compensation and equity package
Fully remote with flexible work arrangements
Opportunity to shape credit & collections strategy at a high-growth fintech
A culture built on ownership, transparency, and building together
$30k-39k yearly est. Auto-Apply 60d+ ago
Mortgage Collections Specialist
Vacatia 3.9
Fort Lauderdale, FL jobs
Job Description
Job Title: Mortgage Collection Specialist Department: Collections FLSA Status: Non-Exempt
The Mortgage Collection Specialist plays a key role in supporting Vacatia's financial stability by managing and resolving delinquent mortgage accounts while maintaining strong, professional relationships with owners. This position is responsible for proactive outreach, account monitoring, and negotiating payment solutions that align with company guidelines and customer circumstances.
The ideal candidate brings a customer-centric mindset, strong communication and negotiation skills, and experience working in collections, mortgage servicing, or related financial roles. This role partners closely with internal mortgage professionals and customer service teams to ensure accurate account and delinquency resolution, positive cash flow, and a respectful owner experience consistent with Vacatia's brand values.
Key Responsibilities
Mortgage Collections & Owner Outreach
Contact borrowers regarding past-due mortgage payments via phone, auto-dialer, email, and written correspondence.
Monitor mortgage accounts and take appropriate action to resolve delinquencies in a timely manner.
Negotiate payment plans and repayment terms within established company guidelines.
Educate owners on account status, payment options, and next steps.
Account Management & Documentation
Maintain accurate and detailed records of all collection activity and owner communications.
Reconcile customer accounts and resolve discrepancies in partnership with the mortgage team.
Ensure system updates are completed accurately and within required timelines.
Escalation
Escalate unresolved or high-risk accounts to appropriate internal or external resources as needed.
Process Improvement & Collaboration
Collaborate with internal teams to improve mortgage collection processes and performance.
Participate in team meetings and training initiatives to ensure alignment with policies and procedures.
Customer Experience & Professionalism
Deliver exceptional customer service while navigating sensitive financial discussions.
Communicate with professionalism, empathy, and clarity to reduce conflict and build trust.
Uphold Vacatia's standards for integrity, confidentiality, and compliance.
Qualifications
High school diploma or equivalent required.
Minimum of 2 years of experience in customer service, collections, mortgage servicing, or a related role.
Bilingual proficiency in English and Spanish required; Portuguese strongly preferred.
Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
Auto-dialer experience preferred.
Excellent organizational skills with strong attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience in collections, hospitality, real estate, or vacation ownership environments preferred.
Working Conditions
This position offers flexibility to work remotely, in a hybrid arrangement, or on-site, depending on business needs, with a requirement for a reliable high-speed internet connection for remote work and private workspace.
Monday through Thursday 11:00am - 7:00pm, Friday 9:00am - 5:00pm, with occasional weekend work as needed. The role requires the ability to work independently and collaboratively while handling sensitive financial information with discretion and professionalism.
Physical Requirements
Perform primarily sedentary work within an office environment, with occasional standing or walking required. Must be able to work at a computer for extended periods, typically 8 hours per day. Regular use of standard office equipment such as computers, phones is required. Must be able to occasionally lift or move items up to 15 pounds. Regular, reliable, and timely attendance is an essential function of this position.
$26k-31k yearly est. 9d ago
Collections Specialist
Diamond Resorts 4.4
Orlando, FL jobs
DIAMOND RESORTS™ OFFERS:
Medical, dental, vision, 401K and life insurance
Resort discounts for team members, family, and friends
Career growth opportunities
A healthy work-life balance with paid time off
Fun work environment
Job Description
JOB SUMMARY
Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign.
ESSENTIAL JOB FUNCTIONS
Provides customer service regarding collection issues, questions and processing payments and/or refunds.
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
Responsible for reducing delinquency for assigned accounts.
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
Reviews open accounts for collection efforts.
Makes outbound calls, maintaining professional communication at all times via phone and in person.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
Utilizes computer systems to handle skip tracing.
Reviews terms of sales and/or loan documents and attempts to collect customer payments.
Provides timely follow-up on payment arrangements and documentation required per account.
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
Ensures customer information is correct and updates information as necessary.
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
Responsible for exceeding departmental performance standards and quality assurance expectations.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
EDUCATION
High School Diploma or equivalent.
EXPERIENCE
No prior experience or training required.
No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Additional Information
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Apply Today! Link Below!
****************************************************************************************************************
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)
Qualified candidates for this role should be fluent in English and Spanish.
Work Location: This is an onsite position in Houston, TX.
Compensation: $15-17/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
$15-17 hourly 14d ago
Collections Specialist
Dev 4.2
Tempe, AZ jobs
Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: OneMain Financial
Job Description
Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
$32k-41k yearly est. 60d+ ago
Accounts Receivable Clerk
Southern Glazer's 4.4
Account specialist job at Southern Glazer's
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
Southern Glazer's offers a competitive compensation package with an hourly pay rate of $23 / hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
Posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls.
Primary Responsibilities
Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
Process and monitor incoming payments, and secure revenue by verifying and posting receipts
Record payments to accounts and maintain accounts receivable records
Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
Keep records of all delinquent accounts, incomplete files, and credit risks
Prepare daily cash deposits and cash control sheet
Enter finalized cash receipts and update accounts receivable ledger
Work with potential customer and sales department to gather new account paperwork and send the completed file to the accounts receivable supervisor for verification
Perform collection procedures as outlined in Standard Operating Process (SOPs) and escalate to supervisor as needed
Additional Primary Responsibilities
Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
Cash application through various payment methods such as checks/cash, electronic funds transfer (EFT), Online Bill Pay, Drivers, non-sufficient funds (NSFs), and notify customer/sales of term changes
Address driver phone calls and/or questions through radio (Nextmail) regarding payment and delivery instruction
Manage monthly statement distributions and work with sales and other departments to handle disputes on accounts
Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers
Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
Update and maintain all aspects of their customer account portfolio which includes contact information, notes on account status, courtesy calls, and handling customer requests
Perform other job-related duties as assigned
Minimum Qualifications
High school diploma or equivalency plus 2 years of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Working knowledge of SAP software financial modules
Excellent accuracy and attention to detail skills to process large numbers of invoices
Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and, to some extent, calculus
Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships
Knowledge of other MS Office Suite and/or software applications related to job functions
Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
Physical Demands
Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at *******************
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