Pay: $45,000 - $56,000/annually; bonus eligible
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.
Key Roles and Responsibilities
The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies.
The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences.
The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary.
The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits.
The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives.
The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects.
The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures.
All other duties based on business need.
Open Availability
Qualifications and Competencies
At least 18 years old.
High School Diploma/Equivalent; College degree preferred.
At least 3 years Management/Leadership experience or equivalent At Home experience.
At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Proficiency within Microsoft office (Word, Excel)
Communicates clearly and concisely with excellent verbal, written and comprehension skills.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$45k-56k yearly 2d ago
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Private Credit Operations Manager
Atlantic Group 4.3
New York, NY jobs
Type: Perm (Contingency)
Job #47221
Salary: $175,000
Job Overview - Private Credit Operations Manager: Compensation: $175,000 - $200,000/year + bonus
Schedule: Monday to Friday (Hybrid)
Atlantic Group is hiring a Private Credit Operations Manager in New York, NY, with our client. In this hybrid role, you'll oversee trade settlement, loan operations, reporting, and data integrity across private credit and direct lending strategies. You will manage daily workflows, collaborate with cross-functional teams, and use platforms like ClearPar, IHS Markit, WSO, and Loan IQ for trade processing. Ideal for operations professionals focused on automation, accuracy, and workflow optimization.
Responsibilities as the Private Credit Operations Manager:
Trade Execution & Settlement: Oversee accurate and timely settlement of private credit trades by coordinating with agents, custodians, administrators, and internal teams.
Loan Operations & Systems: Manage trade processing and settlement workflows using platforms such as ClearPar, IHS Markit, WSO, and Loan IQ while resolving discrepancies.
Reconciliations & Reporting: Lead daily cash, position, and asset reconciliations and ensure accuracy for monthly and quarterly close processes.
Documentation & Compliance: Ensure proper execution, archiving, and compliance of trade documentation, including assignments, funding memos, consents, and KYC requirements.
Process & Data Oversight: Maintain accurate reference data, manage corporate action workflows, and drive process improvements, automation, and scalable reporting solutions.
Qualifications for the Private Credit Operations Manager:
Education: Bachelor's degree in Finance, Accounting, Business, or related field required.
Experience: 8-15 years in private credit, direct lending, BDC, or syndicated loan operations with strong expertise in trade settlement, loan operations, and credit instruments.
Technical Skills: Advanced Excel skills and expertise with loan settlement platforms (ClearPar, IHS Markit, WSO, Loan IQ), with a strong automation- and technology-focused mindset.
Industry Knowledge: Strong understanding of LSTA/LMA trade guidelines, private credit operations, reference data management, and key operational risk controls.
Skills & Attributes: Highly analytical and detail-oriented professional with strong communication and problem-solving skills, able to manage high-volume workflows and drive process improvements.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
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$175k-200k yearly 2d ago
General Manager
Cantoni, LP 3.9
Washington, DC jobs
Reports to: Chief Revenue Officer Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom success-sales, talent, operations, and client experience.
The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration.
At Cantoni, the showroom is more than a place to shop-it is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance.
KEY RESPONSIBILITIES
P&L Ownership
Drive top-line revenue growth while protecting gross margin and managing SG&A with precision
Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans
Maintain full accountability for all financial and operational KPIs
Sales Strategy & Execution
Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth
Use data to coach performance, identify opportunity gaps, and ensure individual accountability across the team
Ensure team proficiency in CRM tools, design visualization platforms, and selling systems
Client Experience Leadership
Establish and maintain the highest standards of white-glove client service across all touchpoints-from first interaction through installation and aftercare
Resolve escalations swiftly and professionally, reinforcing client trust and brand loyalty
Create a post-sale strategy that builds client lifetime value through repeat business and referrals
Talent Recruitment & Development
Attract, onboard, and retain best-in-class design and showroom talent
Build and coach a team of $1M-$3M+ individual producers
Lead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectations
Operational Excellence
Maintain floor readiness and showroom presentation to Cantoni's highest visual standards
Ensure process accuracy across ticketing, inventory, delivery coordination, and logistics
Partner with centralized operations teams while taking full ownership of local execution
Market Engagement & Business Development
Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities
Be a visible leader within the local design and real estate community
Monitor new construction, renovation activity, and market movements to secure first-access client engagements
Requirements
CANDIDATE PROFILE
Required Experience and Capabilities
Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business
Proven success managing P&L, building high-performing sales teams, and delivering consistent financial results
Experience in high-touch customer service environments with complex sales cycles
Strong business acumen, analytical capability, and the ability to translate vision into execution
Exceptional communication and interpersonal skills across clients, team members, and cross-functional partners
Digital fluency, including CRM platforms and showroom sales technology
Personal Attributes
Highly accountable and goal-oriented, with a strong sense of ownership and urgency
Sophisticated, service-minded, and confident in high-end client-facing environments
Disciplined operator who also values design excellence and creative presentation
Team leader who inspires trust, demands performance, and leads by example
Actively engaged in professional communities and understands the power of local influence and relationship building
OUR COMMITMENT
As a leader within Cantoni, you will be supported by a brand with 40+ years of industry leadership, an unmatched product assortment, and an enterprise team committed to operational support and strategic alignment. This role blends the autonomy of entrepreneurial leadership with the backing of a best-in-class organization.
If you're a high-performing executive leader who sees luxury as both an art and a business-and you're ready to lead from the front-we invite you to start the conversation.
$60k-100k yearly est. 2d ago
Night Janitorial Manager
ABM Industries, Inc. 4.2
Rochester, NY jobs
We are looking for a dynamic individual to join our team as a Night Janitorial Manager. This individual will assume ownership for all contracted janitorial services at a building/campus for a high-profile Fortune 500 Company. The candidate will lead Manager, Janitor, Night, Retail, Property Management
$36k-55k yearly est. 5d ago
Senior Manager, Material Planning
Interparfums, Inc. 4.4
New York, NY jobs
Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries.
The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports.
This position is based in office from Mondays-Thursdays, and remote on Fridays.
Responsibilities:
Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters
Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs
Management of component versions to ensure accurate work orders and stock usage
Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers
Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain
Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries
Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders
Track and maintain purchase orders to always ensure accuracy
Engage in efforts that support inventory reconciliation and evaluation of inventory health
Communicate material supply issues to Supply Planning
Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow
Achieve in-stock and inventory goals
Approve supplier purchase orders in accordance with company targets and guidelines
Oversee movement of material within location network
Lead supply chain projects and initiatives that will enhance planning and inventory process and results
Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level)
Recognize opportunities and take initiative to develop or redevelop processes accordingly
Education/Experience
Bachelor's degree in Supply Chain Management, Business Administration, or related field
5+ years of experience within material/component planning and supply chain
1+ years of experience managing direct reports
Prior working experience within the Beauty or CPG industry required
Required Skills
Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain
Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills
The ability to work independently with strong decision-making and problem-solving skills
Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners
Self-starter who will thrive in fast-paced, dynamic environment
Possess a strong sense of urgency and ability to multi-task and pivot
We Offer:
The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications
Bonus opportunity based on personal and business performance
Robust healthcare, insurance, and benefit options
Paid time off policies including vacation, personal, holiday, and sick days
401K plus company match
Options to support development, including complimentary access to LinkedIn Learning
An entrepreneurial career with a dynamic environment where all voices are heard and appreciated
Low hierarchy with high visibility to C-Suite on a regular basis
A growing company with a proven track record of solid financial stability
Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.
$125k-150k yearly 3d ago
Service Manager
Bridgestone Americas 4.7
Hamburg, NY jobs
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
$2,000 sign-on available (for first time hires only)
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $21.63 - $32.45
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$21.6-32.5 hourly 4d ago
Service Manager
Bridgestone Americas 4.7
Webster, NY jobs
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $20.60 - $30.90
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$20.6-30.9 hourly 4d ago
District Manager - Metro New York
Heaven Hill Brands 4.6
New York, NY jobs
Job Description
with an ideal base location in New York City.
What the Role Is
The District Manager position will be responsible for overseeing the execution of Heaven Hill Brand's (HHB) strategic initiatives through the management of distributors in Metro NY. The Manager will ensure that the distributor is adhering to brand policies, company objectives are being met and promotional activity is taking place.
This position will lead, direct, train and manage the local Heaven Hill sales team, along with local distributor sales teams. The Manager will also work with the HHB Regional Manager to successfully develop, implement, execute & evaluate market depletion goals & KPI's, pricing, and programming the brands within the distributor.
How You Will Spend Your Time?
Supporting the Regional ManagerManage the day-to-day sales activities of the HH Market and Channel Managers, ensuring that goals and programs are executed and achieved
Establish a collaborative working relationship with the Southern Glazer's General Market leadership and key customers in the designated market area of responsibility
Be visible at the distributor office, meeting with General Market sales leadership & management to ensure share of mind in pursuit of Heaven Hill's goals and objectives
Ability to manage distributor relating to the development and implementation of local merchandising program and ongoing performance evaluation
Managing distributor on a day to day basis, ensuring adherence to our brand policies, distribution objectives are achieved, and promotional activity is taking place
Direct distributor selling activities to achieve sale, distribution and merchandising goals
Act as primary contact for distributor sales leadership & management to ensure they are informed of local and national objectives and programs while providing support for all sales-related activities
Ability to negotiate pricing with distributor management
Responsible for educating distributor and sales staff
Observe competitive market activity and evaluate distributor execution against our initiatives
Provide National Account mandate compliance and pricing requests in a timely fashion
Stay informed and knowledgeable of customer and consumer trends
Provide monthly market activity report to Regional Manager, including a list of objectives, accomplishments, competitive activity, special projects and/ or any needs
Successfully launch all new products achieving volume and distribution objectives
Provide feedback on effectiveness of marketing and sales initiatives
Review programs and execution updates with distributor leadership & management
Develop rapport with key retail accounts in region to ensure proper brand distribution, promotion, and shelf management are taking place
Maintain accurate records regarding distributor profiles, organizational structures, and competitive brand alignments
Manage all T&E expenses and local budgets for market
Assist in the planning, coordination, and execution of market visits by internal HH personnel, such as ambassadors, leadership, and ownership
Stay informed and knowledgeable of all laws, regulations, and policies that govern the market, and keep management informed of all information pertaining to changes
Who You Are…
Required Skills and Experience:
Bachelor's Degree in Business or related field
Minimum five (5) years' sales experience in the spirits or wine industry
Minimum two (2) years' people management experience
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Excellent critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Analytical skills, gathering data from a wide variety of sources, and presenting it in formats suitable for a wide variety of audiences
Good managerial and effective presentation skills
Strong oral and written communication skills
Strong interpersonal skills
Must be customer-centric with good negotiation and business expansion skills
Proficient in using Microsoft Office, including Microsoft Word, Excel, and PowerPoint
Proficient with distributor/broker databases for communication and analytics of the business
Valid Driver's License required
Valued but not Required Skills and Experience:
Emphasis in Management and/or Marketing
Advanced computer proficiency
Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of job, employee is required to:
Stand; walk; use hands and fingers to handle or feel objects, use of computer; and reach with hands and arms.
Employee must occasionally lift and/or move up to 20 pounds.
Benefits
Paid Vacation
11 Paid Holidays
Health, Dental & Vision eligibility from day one
FSA/HSA
401K match
EAP
Maternity/Paternity Leave
Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.
In New York, the expected compensation range for this role is between $130,000-140,000. Actual starting pay may differ based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
$130k-140k yearly 2d ago
Luxury Store Manager
Brilliant Earth 4.5
Garden City, NY jobs
Luxury StoreManager - Garden City / Long Island, NY
We are seeking a motivated and dynamic Luxury StoreManager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.
The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Roosevelt Field Mall showroom location.
The targeted salary budget for this position is $75k - 90k annually. This compensation budget range may be adjusted at any time at the discretion of the company.
Key Responsibilities:
Sales Performance and Business Growth:
Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
Ownership of Store Performance:
Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.
Leadership and Team Development:
Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities.
Participate in the sourcing and selection processes to build teams of high-performing talent.
Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment.
Customer Experience Management:
Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.
Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience.
Cross-Functional Collaboration:
Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.
Innovate and bring new ideas to enhance processes and customer engagement.
Qualifications:
Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
Strong leadership abilities with the capacity to inspire and develop a high-performing team.
Excellent business acumen with the ability to analyze data and make strategic decisions.
Exceptional communication skills, both written and verbal.
Robust CRM software experience.
Entrepreneurial spirit and self-starter mindset.
BA degree or equivalent, preferred.
Commitment to respect and inclusion in the workplace.
Interest in socially and environmentally responsible organizations and products.
What We Offer
At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward performance.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
$75k-90k yearly Auto-Apply 10d ago
Manager, Seller Services
Phillips Auctioneers LLC 3.7
New York, NY jobs
PRIMARY FUNCTION
This position is responsible for providing business process training and support to the Seller Services team, as well as acting as a point of escalation to this group as they navigate complex sale administration tasks. This role will maintain oversight of consignor responsibilities for the Seller Services team and ensure business process excellence is maintained across all aspects of administration. Take a proactive approach to system and process improvements, connecting with key stakeholders across the business to understand the complexities of various tasks and making suggestions for improvement. Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.
DUTIES AND RESPONSIBILITIES
Line manage a group of Seller Services, Administrators focused on consignor support, providing day-to-day support and guidance.
Oversee Administration, including:
Supporting Seller Services Admins with complex consignment terms
Working with Commercial, Legal, and Finance teams on bespoke deals
Assisting Admins with complex post-sale client issues, e.g. cancelled sales, SBRs, claims, TTI, etc.
Ensuring all consignment charges (Client to Absorb, Phillips to Absorb) are allocated to the consignment records
Holding regular pre-sale health checks for each sale, to ensure deadlines and consignment requirements are being met
Validating pre-settlements for all sales, ensuring financial transactions comply with deal terms
Following 60 Days Post-Sale, act as the escalation point for all outstanding consignor payments, aftersales, cancelled sales, TTI, RTOs, etc.
Administrator performance management, including goal setting and annual reviews.
Recruitment of new Administrators, ensuring a robust team is in place at all times.
Oversee onboarding and training programs for new Administrators, as well as training for existing team on new initiatives and protocols.
Act as an escalation point for Administrators as well as stakeholders across the business on issues relating to consignor administration and processes.
Ensure adequate Administrator coverage across all sales/specialist departments, including managing a sale rota for the Regional Sale Calendar and plans for holiday/sick leave coverage.
Work with key specialist team stakeholders to ensure all sale department business governance is completed prior to sale publish and all client communications are of exceptional standard.
Partner closely with the Post-Sale Services and Client Accounts teams to ensure the appropriate completion of the consignor client journey at the point of financial settlement.
Chair relevant Regional Administrators Forums in order to strengthen communication, implement consistency and best practices, and create a sense of identity and belonging within the administrative group.
Support the adoption of technical resources, including but not limited to Contract Express, Docusign, Gavel, Auction Tools, etc
Partner with Project Managers, Product Owners and other Technology Leads to remain a UAT resource, and an SME to guide development for system enhancements and defects to improve administrative business process.
PROFESSIONAL SKILLS AND EXPERIENCE
Strong proficiency in Microsoft Office Software (Excel, Outlook, Word and PowerPoint)
Strong proficiency in Phillips's systems and business processes
At least 2 to 3 years' work experience in operations/project management/business administration, preferably at an auction house
Confident in managing and leading a team
Confident self-starter and engaging presenter of information
Excellent written and verbal communication skills
Excellent time management skills with the ability to work well under pressure and prioritize to meet strict deadlines
Ability to work professionally and collaboratively with all other areas of the business
Ability to learn new Phillips' internal systems and software, as needed
WORKING CONDITIONS
Work is primarily undertaken in person in our New York office.
Flexibility with working hours including some evenings and weekends.
ADDITIONAL INFORMATION
The annual salary range for the role is $65,000-$75,000.
$65k-75k yearly 2d ago
Store Manager - 7FAM
Delta Galil 4.5
New York, NY jobs
StoreManager (Full-Time)
Join 7 For All Mankind, the first company to bring premium denim to the market, putting L.A. on the map as the fashion authority on premium denim. 7 For All Mankind is the leader in denim innovation and after over 20 years continues to be a force in the industry it brought to life, with innovation in fits and fabrics and exciting collaborations and partnerships.
Position Summary:
As the leader of the store team, the StoreManager's role is to inspire, mentor, and develop a store team that will exhibit consistent and successful selling behaviors in order to achieve store sales goals while exhibiting the highest level of customer engagement. The StoreManager is responsible for recruiting, hiring, and coaching top talent while consistently maintaining optimal staffing levels in the store. The StoreManager will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising and operations are consistent and well executed. The StoreManager ensures that all company policies & procedures, corporate directives and initiatives are enforced and properly implemented within given deadlines and ensures store standards are maintained. As a StoreManager, 7 For All Mankind offers competitive bonus programs and generous incentive programs along with the opportunity for career growth with our brand.
What Will You Be Doing?
Experience in recruiting top talent to meet the needs of the business and retains talent that will contribute to sales growth
Successfully promotes a store culture of consistent coaching and delivering feedback to develop and maintain a high performing team, while also achieving individual sales goals
Responsible for delivering exceptional customer experiences and driving sales by styling and fitting each customer based on their needs. Responsible for setting the example for customer engagement that exceeds industry standards.
Responsible for building business and client relationships through in store events & repetitive Client outreach.
Oversees the annual performance review process, evaluates team, and ensures all team members receive ongoing feedback regarding their performance.
Partners with District Manager and People Operations Specialist to assist facilitating, disciplining and terminating employees when necessary while maintaining the Open Door Policy.
Communicates with the District Manager regarding all employee relations, employee skill developments, and store operational needs.
Managesstore scheduling within established guidelines to ensure proper coverage based on business needs.
Supports and executes directives from Visual Merchandising, Operations and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
Represents the brand and ensures team members are embodying brand in all interactions with customers and peers.
Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.
What Do You Need To Bring?
4+ years of related professional sales experience in specialty or luxury retail and at least 2+ years of management experience.
Strong leadership ability.
Excellent time management and organizational skills with ability to multitask and prioritize
Career-driven, strong work ethic and high performance standards
High level of initiative/self-starter.
Effective verbal and written communication skills.
Strong problem solving and decision making skills.
Ability to accurately and efficiently operate cash register while following cash handling procedures.
Additional Requirements:
Repetitive hand motion while operating cash register or computer.
Regularly interacts with the public in an often crowded and noisy interactive store environment.
Standing required for entire work shift.
Operate office equipment (i.e., computers, phone, fax, scanner and copier.)
Must work weekend and night shifts.
Climb ladders as needed.
Bend, lift, open, and move product up to 50 pounds as needed.
Occasional travel, often with little advance notice may be required. (including air and overnight travel)
7 for All Mankind embraces the individuality of each and every employee. We believe that by honoring the unique strengths and aspirations of every individual, we foster an environment where growth and success go hand in hand with personal fulfillment. Our culture is built on collaboration: listening and feedback are encouraged across all levels, and creativity is commended. Join us to be part of a diverse, inclusive community where your individuality is valued and your voice is heard.
Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include but are not limited to; making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, working in a public environment that may result in interactions with a customer's pets, such as dogs and cats, or using specialized equipment.
Diversity Vision Statement:
We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.
We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.
Find a store in your area and join our Team! *********************************************
Salary Description $35-$39/hourly
$35-39 hourly 60d+ ago
Retail Store Manager
L'Oreal 4.7
Floral Park, NY jobs
SalonCentric Retail StoreManager Do you have a passion for people and delivering exceptional customer service? Do you seek out exciting new products and training opportunities to become an expert in the hair and beauty industry? Do you love hair and beauty products?
If you answered YES, apply today for our Retail StoreManager Position!
SalonCentric, a subsidiary of L'Oréal USA, is the premiere wholesale distributor in the United States of the finest salon professional beauty brands and we're seeking qualified candidates.
Fabulous FT Benefits:
* Enjoy Medical, Dental, Vision, 401K, and PTO benefits, just to name a few
* Say goodbye to the mall, late nights and long weekends and enjoy desirable hours with most major holidays off!
* Enjoy a generous employee discount on the best brands in the business
* Bring your unique personality and join our creative and fun store teams
* Enjoy continuous education on hair and beauty products
* Explore growth and development opportunities within the SalonCentric and L'Oréal USA family!
StoreManager Competencies/Responsibilities:
* Builds a Great Team - You have a passion for delivering exceptional customer service and developing high performing teams that exceed customer expectations. You recruit the best talent for the store and ensure all team members have the knowledge and tools for success. You assess store team members capabilities, give 'on the spot' constructive and straight forward feedback regarding performance, and continuously develop others. You treat team members with respect and dignity.
* Sets Clear Direction - You establish and communicate a clear vision to the team. You champion company vision/goals and motivate the team effectively. You create winning and measureable strategies for the team and effectively manage between short and long term goals.
* Drives the Business - You create new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. You consistently monitor store and team member performance, analyze and understand the causes of sales trends, and initiate change with creative ideas. You are a champion of change!
* Leads with Passion - You work well with others and drive teamwork within the store/district. You engage and motivate team members with energy/optimism, through company vision and "big picture" thinking, and create and champion 'buy in' of company goals and objectives. You effectively promote leadership at all levels.
* Influence and Inspire - You create a positive, enthusiastic working culture within the team. You give clear, concise expectations and are able to give ongoing constructive feedback in order to motivate team members. You consistently work towards understanding what motivates others, always lead by example, and recognize and reward outstanding performance.
* Act with Integrity Always - You demonstrate a "promise what you will do, then do what you promise" mentality. You exhibit integrity in all words and actions and act with care and compassion. You build trust by delivering on all commitments and are viewed as a trusted leader of the team.
Requirements:
* 2+ years of retail leadership experience
* Self-directed with excellent organizational and time management skills
* Outstanding customer service, written and verbal communication skills
* Ability to use computerized point of sale system, SAP experience preferred
* Must be able to work weekends as availability guidelines require
* 18 years of age and High School Diploma or equivalent GED, preferred
* Must be able to lift up to 20 lbs.
* Must be able to stand and walk about the store throughout scheduled shift
* A Cosmetology license is a plus, but not required
Salary Range:
From: $31.00 To: $34.50
To learn more about the position and what the company is up to, please follow us on:
INSTAGRAM | FACEBOOK | YOUTUBE | TWITTER | PINTEREST | PERISCOPE
SALON CENTRIC IS AN EQUAL OPPORTUNITY EMPLOYER AND AFFORDS EQUAL OPPORTUNITY TO ALL APPLICANTS FOR ALL POSITIONS WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER (INCLUDING PREGNANCY), NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS, SEXUAL ORIENTATION OR ANY OTHER STATUS PROTECTED UNDER LOCAL, STATE OR FEDERAL LAWS.
#SCJOB1
$52k-79k yearly est. 7d ago
Aesthetic Business Manager
L'Oreal 4.7
Louisiana jobs
Job Title: Aesthetic Business Manager, skinbetter science Division: L'Oréal Dermatological Beauty Reports To: Sales Director Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.
What You Will Learn:
The Aesthetic Business Manager is responsible for promoting and actively growing the skinbetter science brand by driving sales through the cultivation of new business with key medical practices as well as the support and expansion of the existing customer base. The ABM will display a passion for sales and build on a proven track record in Medical, Dermatology or Skin Care sales as well as having knowledge of the aesthetic industry.
What We Are Looking For:
Required Qualifications:
* Promote and sell products to physician offices within a defined geography or territory.
* Demonstrate honesty and integrity while modeling behaviors that are consistent with the SBS's policies and procedures
* Develop and maintain a high level of customer service with every account.
* Deliver multi-product presentations to customers and identify/increase business opportunities within the territory.
* Responsible for learning and maintaining extensive knowledge of clinical studies, product information, promotional material, and technical literature.
* Achieve and/or exceed sales objectives and goals.
* Increase sales volume month over month/year over year.
* Develop long term business relationships with all customers.
* Independently plan a territory routing schedule.
* Responsible for organizing, lifting and delivering product samples and literature to physician offices.
* Manage territory and personal administrative tasks such as expense reports, account information, order entry, sales reports, territory budgets and target lists.
* Submit expenses accurately and completely on a bi-weekly basis.
* Establish and maintain effective team partnerships with other Aesthetic Business Managers within skinbetter science.
* Possess excellent interpersonal and oral/written communication skills as well as the ability to work independently.
* Ability to travel for sales meetings (2x per year), regional customer meetings, medical meeting, and travel within the sales territory geography.
* Strong coaching and teaching abilities.
* Record pertinent call activity and customer records.
* Demonstrate problem solving and decision-making capabilities.
* Solid analytical and strategic thinking skills and the ability to translate strategy and analysis to a tactical, executable level
Education & Experience:
* 4-year college degree.
* 2 years of aesthetics, pharmaceutical or B2B sales experience.
* Exceptional communication skills required.
* Experience with Google's G-Suite and/or Microsoft's Office products.
* Documented track record of successful sales experience and past President's club winners preferred.
* High degree of self-motivation.
* Ability to travel as needed.
* Competitive spirit
As an integral part of our culture at L'Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
* Salary Range: $95,000 - $100,000K (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
* Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
* Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
* Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
* Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) Employee Resource Groups (Think Tanks and Innovation Squads)
* Access to Mental Health & Wellness Programs
$78k-113k yearly est. 16d ago
Store Director, Brooklyn, NY
Glossier 4.3
New York, NY jobs
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.
As the Store Director, you will be responsible for the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:
Team Leadership:
Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store's HR representative and the Head of People, Retail to implement and carry out Glossier's performance management processes.
Partner with the store's HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.
Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Promote, participate, and own the completion rate of all Glossier training initiatives such as: Equity: Equity, Diversity, Anti-Racism Training, Customer: Glossier Experience Training, Product: Product Knowledge Training Sessions and Roundtables, Operations and Compliance.
Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
Support and drive the store's recognition initiatives, in partnership with the store's HR Representative , fostering a work environment of collaboration, camaraderie, and fun- joy is our language!
Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.
Customer Experience Leadership:
Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences.
Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.
Business Leadership:
Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
Create effective and strategic team schedules to support the customer experience and payroll targets.
Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.
Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.
Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.
Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.
Qualifications
5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
Demonstrated ability to show empathy and understanding while still driving action.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
Track record of delivering measurable financial, operational, and customer experience results.
Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
Passion for building exceptional, detail-oriented, customer and employee experiences.
Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey.
Ability to work a flexible schedule, including evenings, weekends, and holidays required.
Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.
In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:
The estimated annual pay range for this role is $89,000 - $105,000.
There may be future opportunities for continued pay progression based on continued strong performance in the role.
Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.
Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.
Click here to view the candidate privacy policy under FAQ's
About Glossier
Founded in 2014, Glossier is a digital-first, growth-stage beauty company on a mission to inspire everyone to find joy and confidence in their personal beauty style. We build products and experiences inspired by our community, and are reimagining the beauty shopping experience with a people-first approach to discovery, both online and offline.
We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
$89k-105k yearly Auto-Apply 60d+ ago
Store Director, Brooklyn, NY
Glossier 4.3
New York, NY jobs
Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.
As the Store Director, you will be responsible for the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:
Team Leadership:
* Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
* Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
* Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store's HR representative and the Head of People, Retail to implement and carry out Glossier's performance management processes.
* Partner with the store's HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.
* Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
* Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
* Promote, participate, and own the completion rate of all Glossier training initiatives such as: Equity: Equity, Diversity, Anti-Racism Training, Customer: Glossier Experience Training, Product: Product Knowledge Training Sessions and Roundtables, Operations and Compliance.
* Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
* Support and drive the store's recognition initiatives, in partnership with the store's HR Representative , fostering a work environment of collaboration, camaraderie, and fun- joy is our language!
* Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.
Customer Experience Leadership:
* Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences.
* Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
* Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
* Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
* Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
* Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.
Business Leadership:
* Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
* Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
* Create effective and strategic team schedules to support the customer experience and payroll targets.
* Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.
* Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.
* Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.
* Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
* Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.
Qualifications
* 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
* Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
* Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
* Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
* Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
* Demonstrated ability to show empathy and understanding while still driving action.
* Desire and willingness to roll up your sleeves and jump in when the situation requires it.
* Track record of delivering measurable financial, operational, and customer experience results.
* Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
* Desire and willingness to roll up your sleeves and jump in when the situation requires it.
* Passion for building exceptional, detail-oriented, customer and employee experiences.
* Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey.
* Ability to work a flexible schedule, including evenings, weekends, and holidays required.
* Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.
In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:
* The estimated annual pay range for this role is $89,000 - $105,000.
* There may be future opportunities for continued pay progression based on continued strong performance in the role.
* Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.
Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.
Click here to view the candidate privacy policy under FAQ's
About Glossier
Founded in 2014, Glossier is a digital-first, growth-stage beauty company on a mission to inspire everyone to find joy and confidence in their personal beauty style. We build products and experiences inspired by our community, and are reimagining the beauty shopping experience with a people-first approach to discovery, both online and offline.
We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
$89k-105k yearly Auto-Apply 60d+ ago
Associate Store Director, Soho
Glossier 4.3
New York jobs
We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Associate Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.
As part of the store's leadership team, you will be fully immersed in the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:
Team Leadership
Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, Discerning, and Results-Driven.
Partner with the store's leadership team and store's HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
Develop and empower the store's team by providing effective and frequent coaching, feedback, recognition and encouragement.
Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
Support and drive the store's recognition initiatives, in partnership with the store's HR representative, fostering a work environment of collaboration, camaraderie, and fun- joy is our language!
Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
Promote, participate, and drive the completion rate of all Glossier training initiatives.
Customer Experience Leadership
Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences.
Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
Spend the majority of your time on the sales floor, working directly with customers and your team, actively participating on the Host of the Party (HOP - Manager on Duty/MOD) program.
Business Leadership
Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.
Create effective and strategic team schedules to support the customer experience and meet payroll targets.
Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one (or more) of the following: Product (the product knowledge champion at the store, supporting the team's efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier's service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store's Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners).
Serve as the store's champion within the assigned area of operation and DOR, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.
Participate in the management of the store's budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
Qualifications
3+ years of experience leading teams in a fast-paced retail or hospitality environment is required (within the beauty/skincare space preferred).
Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
Demonstrated ability to show empathy and understanding while still driving action.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
Track record of delivering measurable financial, operational, and customer experience results.
Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
Passion for building exceptional, detail-oriented, customer and employee experiences.
Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey.
Ability to work a flexible schedule, including evenings, weekends, and holidays required.
Highly skilled in defining and executing operational efficiencies a plus.
Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.
In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:
The estimated annual pay range for this role is $81,000 - $95,000.
There may be future opportunities for continued pay progression based on continued strong performance in the role.
Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.
Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.
Click here to view the candidate privacy policy under FAQ's
We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
$81k-95k yearly Auto-Apply 14d ago
Associate Store Director, Soho
Glossier 4.3
New York, NY jobs
We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Associate Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.
As part of the store's leadership team, you will be fully immersed in the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:
Team Leadership
* Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
* Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, Discerning, and Results-Driven.
* Partner with the store's leadership team and store's HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
* Develop and empower the store's team by providing effective and frequent coaching, feedback, recognition and encouragement.
* Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
* Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
* Support and drive the store's recognition initiatives, in partnership with the store's HR representative, fostering a work environment of collaboration, camaraderie, and fun- joy is our language!
* Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
* Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
* Promote, participate, and drive the completion rate of all Glossier training initiatives.
Customer Experience Leadership
* Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences.
* Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
* Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
* Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.
* Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.
* Spend the majority of your time on the sales floor, working directly with customers and your team, actively participating on the Host of the Party (HOP - Manager on Duty/MOD) program.
Business Leadership
* Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.
* Create effective and strategic team schedules to support the customer experience and meet payroll targets.
* Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one (or more) of the following: Product (the product knowledge champion at the store, supporting the team's efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier's service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store's Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners).
* Serve as the store's champion within the assigned area of operation and DOR, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.
* Participate in the management of the store's budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.
* Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.
Qualifications
* 3+ years of experience leading teams in a fast-paced retail or hospitality environment is required (within the beauty/skincare space preferred).
* Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.
* Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
* Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
* Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
* Demonstrated ability to show empathy and understanding while still driving action.
* Desire and willingness to roll up your sleeves and jump in when the situation requires it.
* Track record of delivering measurable financial, operational, and customer experience results.
* Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
* Desire and willingness to roll up your sleeves and jump in when the situation requires it.
* Passion for building exceptional, detail-oriented, customer and employee experiences.
* Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey.
* Ability to work a flexible schedule, including evenings, weekends, and holidays required.
* Highly skilled in defining and executing operational efficiencies a plus.
* Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.
In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:
* The estimated annual pay range for this role is $81,000 - $95,000.
* There may be future opportunities for continued pay progression based on continued strong performance in the role.
* Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.
Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.
Click here to view the candidate privacy policy under FAQ's
We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
$81k-95k yearly Auto-Apply 15d ago
District Manager - New York City
Rothy's 3.7
New York, NY jobs
Retail District Manager
New York City, NY
At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 225 million single-use plastic bottles have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences.
About the role:
Are you ready to bring our brand to life at our Rothy's stores? As District Manager, you ensure our store teams are prioritizing exceptional customer experience while also keeping the store's engine running. You train and support our store leadership teams to ensure efficient store operations and ensure our policies, procedures and SOPs are applied and adhered to in our locations. You actively partner with your Regional Director to use solutions-oriented problem solving to implement improvements, escalate roadblocks and position our retail teams for success. You are an ambassador of Rothy's mission and core values and represent this in the lived experience of our customers, employees and communities. You are responsible for influencing, training and supporting our store leaders to own and drive the success and impact of their store and team.
What you'll do:
Oversee store leaders in your district and ensure delivery on company directives and expectations
Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores
Proactively identify trends and provide recommendations for process and system changes to drive business improvements
Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge
Build and maintain community through helping develop and inspire in store activations/events in your locations
Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams
Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners
Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business
Advise StoreManagers on coaching for high performance and closely manage employee relations concerns with values-based leadership
Responsible for monitoring staffing and payroll optimization
Oversees inventory management and management of our internal systems to process orders and manage inventory effectively
Sets clear performance expectations for all stores and provides ongoing coaching and feedback to encourage team and individual development
You are:
A change agent, comfortable in ambiguity, able to stay calm under pressure and be a leader during times of evolution in process, business, or direction
Able to easily take initiative on performance matters based on metrics and observations
An excellent communicator that is able to report in a clear and concise way, both in person and virtually
An expert operator who can easily adapt to changes while managing multiple priorities in an ever-changing environment
Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so
Able to analyze data and information to better understand the business and our customers
Able to lead through influence and excel in inspiring, motivating, coaching and developing teams through their leaders
A merchant with a high business acumen and an understanding of what levers you can pull to build and grow a business
Able to operate with a high degree of flexibility and possess a willingness to take on a variety of large and small projects
Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
You have:
8+ years of retail experience with at least 3 years proven success in a district level leadership role, responsible for overseeing multiple stores in a fast paced environment
Extensive experience in store openings, training teams thoroughly and leading by example
Availability to work a minimum of 40 hours/week, including weekends, evenings and holidays; must be able to work 5 days a week (including Friday, Saturday, Sunday and holidays); travel as required; and be available as needed on an on-call basis
The ability to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds
Our benefits:
Generous paid time off
401k matching
Comprehensive health plans for you and your family
Supplemental mental health benefits
Monthly wellness reimbursement
Employee Discount Program!
Pay range:
$120,000 - $140,000 annually
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Please see our Privacy Policy here
$120k-140k yearly Auto-Apply 13d ago
District Manager - New York City
Rothys 3.7
New York, NY jobs
Retail District Manager New York City, NY At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 225 million single-use plastic bottles have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences.
About the role:
Are you ready to bring our brand to life at our Rothy's stores? As District Manager, you ensure our store teams are prioritizing exceptional customer experience while also keeping the store's engine running. You train and support our store leadership teams to ensure efficient store operations and ensure our policies, procedures and SOPs are applied and adhered to in our locations. You actively partner with your Regional Director to use solutions-oriented problem solving to implement improvements, escalate roadblocks and position our retail teams for success. You are an ambassador of Rothy's mission and core values and represent this in the lived experience of our customers, employees and communities. You are responsible for influencing, training and supporting our store leaders to own and drive the success and impact of their store and team.
What you'll do:
* Oversee store leaders in your district and ensure delivery on company directives and expectations
* Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores
* Proactively identify trends and provide recommendations for process and system changes to drive business improvements
* Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge
* Build and maintain community through helping develop and inspire in store activations/events in your locations
* Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams
* Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners
* Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business
* Advise StoreManagers on coaching for high performance and closely manage employee relations concerns with values-based leadership
* Responsible for monitoring staffing and payroll optimization
* Oversees inventory management and management of our internal systems to process orders and manage inventory effectively
* Sets clear performance expectations for all stores and provides ongoing coaching and feedback to encourage team and individual development
You are:
* A change agent, comfortable in ambiguity, able to stay calm under pressure and be a leader during times of evolution in process, business, or direction
* Able to easily take initiative on performance matters based on metrics and observations
* An excellent communicator that is able to report in a clear and concise way, both in person and virtually
* An expert operator who can easily adapt to changes while managing multiple priorities in an ever-changing environment
* Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so
* Able to analyze data and information to better understand the business and our customers
* Able to lead through influence and excel in inspiring, motivating, coaching and developing teams through their leaders
* A merchant with a high business acumen and an understanding of what levers you can pull to build and grow a business
* Able to operate with a high degree of flexibility and possess a willingness to take on a variety of large and small projects
* Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
You have:
* 8+ years of retail experience with at least 3 years proven success in a district level leadership role, responsible for overseeing multiple stores in a fast paced environment
* Extensive experience in store openings, training teams thoroughly and leading by example
* Availability to work a minimum of 40 hours/week, including weekends, evenings and holidays; must be able to work 5 days a week (including Friday, Saturday, Sunday and holidays); travel as required; and be available as needed on an on-call basis
* The ability to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds
Our benefits:
* Generous paid time off
* 401k matching
* Comprehensive health plans for you and your family
* Supplemental mental health benefits
* Monthly wellness reimbursement
* Employee Discount Program!
Pay range:
$120,000 - $140,000 annually
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Please see our Privacy Policy here
$120k-140k yearly 60d+ ago
District Manager - New York City
Rothy's 3.7
New York, NY jobs
Job DescriptionRetail District Manager
New York City, NY
At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 225 million single-use plastic bottles have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences.
About the role:
Are you ready to bring our brand to life at our Rothy's stores? As District Manager, you ensure our store teams are prioritizing exceptional customer experience while also keeping the store's engine running. You train and support our store leadership teams to ensure efficient store operations and ensure our policies, procedures and SOPs are applied and adhered to in our locations. You actively partner with your Regional Director to use solutions-oriented problem solving to implement improvements, escalate roadblocks and position our retail teams for success. You are an ambassador of Rothy's mission and core values and represent this in the lived experience of our customers, employees and communities. You are responsible for influencing, training and supporting our store leaders to own and drive the success and impact of their store and team.
What you'll do:
Oversee store leaders in your district and ensure delivery on company directives and expectations
Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores
Proactively identify trends and provide recommendations for process and system changes to drive business improvements
Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge
Build and maintain community through helping develop and inspire in store activations/events in your locations
Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams
Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners
Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business
Advise StoreManagers on coaching for high performance and closely manage employee relations concerns with values-based leadership
Responsible for monitoring staffing and payroll optimization
Oversees inventory management and management of our internal systems to process orders and manage inventory effectively
Sets clear performance expectations for all stores and provides ongoing coaching and feedback to encourage team and individual development
You are:
A change agent, comfortable in ambiguity, able to stay calm under pressure and be a leader during times of evolution in process, business, or direction
Able to easily take initiative on performance matters based on metrics and observations
An excellent communicator that is able to report in a clear and concise way, both in person and virtually
An expert operator who can easily adapt to changes while managing multiple priorities in an ever-changing environment
Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so
Able to analyze data and information to better understand the business and our customers
Able to lead through influence and excel in inspiring, motivating, coaching and developing teams through their leaders
A merchant with a high business acumen and an understanding of what levers you can pull to build and grow a business
Able to operate with a high degree of flexibility and possess a willingness to take on a variety of large and small projects
Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
You have:
8+ years of retail experience with at least 3 years proven success in a district level leadership role, responsible for overseeing multiple stores in a fast paced environment
Extensive experience in store openings, training teams thoroughly and leading by example
Availability to work a minimum of 40 hours/week, including weekends, evenings and holidays; must be able to work 5 days a week (including Friday, Saturday, Sunday and holidays); travel as required; and be available as needed on an on-call basis
The ability to work on your feet up to 8 hours a day in a busy store environment; able to bend and lift up to 25 pounds
Our benefits:
Generous paid time off
401k matching
Comprehensive health plans for you and your family
Supplemental mental health benefits
Monthly wellness reimbursement
Employee Discount Program!
Pay range:
$120,000 - $140,000 annually
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
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Compensation Range: $120K - $140K