Technical Support Specialist jobs at St. Charles Community College - 43 jobs

Help Desk Analyst Department: Technology Services Location: Columbia, MO Type: Full-Time, Hourly Pay: $18.61 per hour (Pay range may vary based on geographic location) Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position. Job Summary: Columbia College is seeking a customer-centric and proactive Help Desk Analyst to join our Technology Services team. This role is responsible for providing frontline technical support to Columbia College students, faculty and staff, ensuring timely and effective resolution of technology-related issues. The ideal candidate will demonstrate exceptional customer service, strong troubleshooting skills, and a commitment to supporting the college's academic and operational excellence. Essential Functions: Technical Support and Troubleshooting Provide frontline support in an omni-channel environment (phone, chat, in-person) for a wide variety of academic and administrative campus technologies. Fulfill service requests and troubleshoot and resolve issues; triage and escalate complex or specialized problems as needed. Document service and support inquiries, actions taken, and resolutions in the IT service management system. Identify issue and problem trends and collaborate with other units to continuously improve technology experiences. Documentation and Knowledge Management Create and maintain documentation for common procedures and solutions. Contribute to internal and customer self-service knowledge management and quality assurance initiatives. Customer Service and Mission Alignment Deliver superior customer service, building strong relationships with all college constituencies. Perform job duties in alignment with Columbia College's vision, mission, and values. Display respect and civility in all communications, fostering a positive and inclusive campus environment. Fulfill additional responsibilities as assigned, demonstrating flexibility and commitment to the college's needs. Maintain regular and punctual attendance during established hours of operation, with flexibility to work additional hours as needed. Team Collaboration and Continuous Improvement Participate in team meetings and contribute to process improvement initiatives. Provide coaching and mentoring to part-time and student staff as needed. Supervisory Responsibility: No Position reports to: Assistant Director of Technology Solution Center Required Core Competencies and Professional Experience: Ability to fluently read, write, and understand the English language. Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources. Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems. Proficiency in using web-based technologies, including database systems. Proficiency in typing, with an ability to type a minimum of 40 words per minute. Ability to work independently and in a team environment, with or without direct supervision. Excellent communication, interpersonal, customer service, and organizational skills. Excellent attention to detail, good judgment and ability to set priorities. Ability to work to deadlines and meet competing demands. Ability to explain technical concepts to non-technical clients and users. Proven experience as a proactive customer advocate. Minimum Qualifications: Associate's degree, or high school diploma with relevant experience. Prior customer service experience. Proficient with Microsoft operating systems and Office suite. Aptitude for troubleshooting hardware and software issues. Strong customer service skills, with the ability to manage difficult situations with patience and professionalism. Preferred Experience: Bachelor's degree in computer science or related field. Foundational technical certifications (e.g. CompTIA A+). Familiarity with IT Service Management and Service Desk best practices. Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment. Occasional and infrequent evening, weekend, and holiday shift coverage is needed to support college activities. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis. Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild. Interested applicants may apply online at ********************* Review of applications will begin immediately and continue until the position is filled. Columbia College is an equal opportunity employer. This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position. Eligibility for employee benefits and perks is determined by employment status. For more information please see https://********************* The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record. Columbia College is an equal opportunity employer. Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone. In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide. Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at ************ for a printed copy. *************************************************************

Help Desk Technician Information Technology Full Time Southeast Missouri State University is seeking an individual to fill the Help Desk Technician position and to join its Information Technology User Services team. The role of this position is to provide technical assistance and support to ensure the effective use of technology at the University. The successful candidate needs to be able to analyze and diagnose technical issues while ensuring a high level of customer satisfaction. Primary Responsibilities * Provide technical support to University customers via phone, email, chat, and walk-in * Research, analyze, diagnose, and resolve problems involving computer systems, mobile devices, and classroom technologies * Log and track technology assistance requests into Help Desk ticketing system (TeamDynamix) * Escalate complex technical problems through a defined escalation process * Provide support for campus provided software packages * Assist students with residence hall network connection issues * Assist with the training and mentoring of student Help Desk support staff * Streamline phone support process through development of helpful knowledgebase articles * Assist Help Desk Manager with the development of instructional materials, and content for departmental website and social media communications * Participate as a representative of IT at Opening Week and New Student Programs/International Student Orientation events * Associates degree in a computer technology field; A technical certification or one year Help Desk experience can be substituted for the associate's degree * Strong computer background installing software and supporting computer environments * Proficient in Microsoft Office products, Windows operating system, and Internet applications (web browsers, e-mail, etc.) * Experience with remote user support, connectivity, troubleshooting, and problem resolution * Strong analytical and organizational skills * Ability to manage multiple competing priorities and work under pressure in high-stress situations * Demonstrated ability to work independently with minimal supervision and interactively as part of a team environment * Excellent interpersonal, verbal, and written communication skills with the ability to communicate technical issues to a non-technical audience * Demonstrated experience and understanding of customer service Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by December 1, 2025. To Apply: Submit the following items online by clicking on the APPLY button at the top of the page: * Letter of interest addressing position qualifications * Current Resume * Names and contact information of three professional references may be asked for at a later date About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society. SEMO Fast Facts: **************************************** SEMO Strategic Action Plan: Strategic Action Plan (semo.edu)

TIER I CENTRAL SUPPORT: INFORMATION TECHNOLOGY - HELP DESK QUALIFICATIONS: Strong aptitude in operating systems, troubleshooting, processes/support & customer service. Ability to read computer instruction resources and comprehend directions there in order to remedy technology malfunctions. Knowledge of computer logic in order to perform tasks listed under duties, and responsibilities. Ability to communicate problems with supervisor(s) as they become known. Must maintain confidentiality Ability to provide end users with outstanding customer care and service at all times Desired Skills: 3+Years of related experience. The proper uses of spoken and written language skills, combined with exceptional problem solving techniques are critical in this highly end-user focused environment. Display outstanding customer service skills. REPORTS TO: Executive Director, Information and Technology Services JOB GOAL: The role of a Central Support Tier I Representative is to provide remote, and on location technical support assistance (as needed). Central Support Tier I Representative receives and follows up on open tickets, responds, and troubleshoots problems and concerns. Central Support Tier I Representatives must be able to use their professional knowledge to resolve problems and they must be able to use practical knowledge of operating systems and applications. Employee must be able to relate to other people beyond giving and receiving instructions: (a) can get along with other co-workers or peers without exhibiting behavioral extremes; (b) respond appropriately to criticism All job requirements are subject to possible modifications. Employees will be required to follow any other job related instructions and perform other job-related duties requested by their supervisor in compliance with Board Policies. Requirements are representative of minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the employee must possess the abilities or aptitudes to perform each duty proficiently. ESSENTIONAL DUTIES AND RESPONSIBILITES: Able to identify and organize tickets according to priority. Respond to tickets within a timely manner for end users. Exceptional communication skills while working with end users via phone, email or remote access. Escalate tickets to other support when necessary. Support on-site building technology needs when required. Work closely with Support Technicians to determine building needs are met. Keep inventory listing of all technology hardware and software in the organization up to date Sets and loads computer equipment with required items and prepares computer equipment for operation. Verify with staff that issues have been resolved and update the ticketing system. Troubleshoot & resolve technology malfunctions. Provide exceptional customer service to end user(s). Performs task necessary to prepare computer-provided information for delivery to requesting staff. Able to react to change productively and handle other essential tasks as assigned. Maintains log of all worked preformed and processed on an on-going basis. Office work as assigned. Complies with all district rules, regulations, and policies. Other duties as required or assigned. CONDITIONS AND ENVIRONMENT: The work environment is consistent with typical office/school environment. TERMS OF EMPLOYMENT: Salary and work calendar to be established by the Board Of Education. Benefits according to Board policies. FLSA: Non-Exempt RETIREMENT: Public Education Employee Retirement Systems (PEERS) & Social Security or Certified Teacher (PSRS) & Social Security CERTIFICATES AND LICENSES: Class F Drivers License CLEARANCES: Criminal Justice Fingerprint/Background Clearance EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluations utilizing the Performance Based Evaluation process.

Technology Support Specialist Tier I Blue Springs School District 2025-2026 School Year The job of Technical Support Specialist/Technology is done for the purpose/s of providing support to the educational process with specific responsibilities for integrating technology to enhance the learning environment; installing and maintaining computer hardware and software; providing technical support to site administrators, staff and students; and resolving school site operational issues. This job reports to the Director of Technology. This is a Full Time (260 day,7.5 hr. per day) benefits eligible position. The starting salary for this position is $47,015 - $75,076. Salary will be commensurate with full-time, parallel years of experience. Essential Functions: Assists site staff with audio/visual setup/tear down for presentations for the purpose of providing technical assistance before/during/after presentations as needed. Assist users via remote connection (e.g., device training, projections software, audio visuals, etc.) for the purpose of troubleshooting and/or resolving workstation issues. Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions. Installs computer hardware, peripherals, and application software for the purpose of maintaining and updating overall site operations (classrooms, library, theaters, computer labs, etc.). Maintains manual and electronic documents, files, and records (e.g., preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail. Performs basic network troubleshooting (e.g., switches, wireless fiber audio visual, email filter, student devices, etc.) for the purpose of maintaining critical site operations. Prepares status reports, user guides and related materials for the purpose of documenting activities, providing written reference, and/or conveying information. Computers, peripherals, and electronic equipment (e.g., television systems, projectors, video cameras/recorders, electronic controllers, theater systems, etc.) for the purpose of maintaining equipment in a safe and functional operating condition. Responds to a variety of questions from site staff, parents, and students for the purpose of providing information, guidance, or referral. Supports classroom activities for technology related classes (e.g., Applied Technology, Performing Arts, Library Media Center and Telecommunications, etc.) for the purpose of providing information regarding procedures, processes, and safety. Train school site staff on a variety of software applications and hardware operations (e.g., email, student grading, word processing, spread sheet applications, etc.) for the purpose of providing ongoing support and maximizing the capabilities of assigned staff. Utilizes a work ticketing system for the purpose of receiving work orders from staff, for communicating progress at task completion, and closing tickets. Other Functions: Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Job Requirements: Minimum Qualifications Skills, Knowledge, and Abilities Skills are required to perform multiple technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include utilizing diagnostic and application software; adhering to safety practices; and maintaining accurate records. Knowledge is required to perform basic math, including calculations using fractions, presents, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include electronics analysis; multi-platform operating systems and personal computers; appropriate system security; associated peripheral equipment; and troubleshooting methodologies. Ability is required to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include adapting to changing work priorities; establishing effective working relationships; displaying mechanical aptitude; communicating with technologically diverse groups; being attentive to detail; and working under time constraints. Responsibility: Responsibilities include working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is a continual opportunity to impact the organization's services. Work Environment: The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally, the job requires 75% sitting, 10% walking, and 15% standing. This job is performed in a generally clean and healthy environment. The noise level in the work environment is usually moderate to loud. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position and additional duties may be assigned. Experience: Job related experience is required. Education: High school diploma or equivalent. Equivalency: Background Check: Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to the Blue Springs School District. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Equal Opportunity Employer Required Testing None Certifications and Licenses None Continuing Education Training Internal Clearances Criminal Background Check, Family Care Safety Registry FLSA Status Non-Exempt Salary Grade 07 9/9/25

For full description, visit PDF at: ************ hralliance. net/Apply/JobInfo. Id=39181&location Id=12832

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn't let this opportunity go by! Sounds interesting? Read on further to understand the role Job Description This Level 3 Technician position is a 1st shift support position (nominally 8:00AM - 4:30PM, Monday-Friday) which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications and printer support), vendor management as well as network and server infrastructure environments. Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role. Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency call-outs and project activities during non-production times. · Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios. · Responsible for ticket queue management for incident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks. · Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services. · Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required. · Configures and installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required. · Designs, installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required. Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment Qualifications Level 3 MTM Support Specialist Additional Information Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world's leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America

On-Site, Monday - Friday, 8:00 a.m. - 5:00 p.m. Salary starts at $50,000 State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at ************************* State Technical College of Missouri's IT Department is looking to add a new skilled and highly motivated technician to the team. This individual will serve as a skilled end-user support representative, technology installer, localized classroom/conference room technology expert, and tier 2 systems support specialist. You will report to the Director of Information Technology and help lead the charge on existing and upcoming projects as they relate to the installation and maintenance of all systems supported by IT. Apply today at ***************************************** Minimum Qualifications 5 years of work experience as it directly relates to the position Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues Experience with using various software deployment methods including deployment tools, scripts and batch files Experience with video and sound equipment including projectors and racked AV equipment Excellent interpersonal skills with a focus on customer service Ability to work collaboratively in a team environment and on independent projects Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support Must be able to lift and carry or otherwise move up to 70 pounds regularly/occasionally Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment. Must be able to operate test equipment, machinery and AV equipment; use power tools; lift heavy loads up to 50 lbs.; work at heights using ladders and scaffolding; and drive a motor vehicle. Preferred Qualifications Previous experience working in technology support in education or higher education strongly preferred Essential Job Duties Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College Train users including students, staff, and faculty, on the proper use of hardware and software Install and configure computer hardware and peripheral equipment, including but not limited to, monitors, keyboards, printers, laptops and other mobile devices in all College spaces as assigned Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices Troubleshoot and assist with repairing network-connected, device-related issues such as LAN and WLAN connectivity and equipment connectivity (computers, access points, servers, printers, telephones) Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications, third-party applications used in teaching and administrative environments, and all other software controlled/deployed by IT Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments Provide occasional IT/AV support at evening and weekend high-profile events and meetings Help maintain inventory control for all computers and computer-related equipment Other duties as assigned State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.

Support Staff - Building/Library Media Assistant Elementary Summer Jumpstart Technology/Library Support Dates: July 6 - July 31, Monday-Friday, 9am - 3pm Serving students in grades Kdg - 5th during summer programming. Pay Rate: $26 per hour Summer school is paid for a 7-hour day. There will be additional planning/professional learning time before the start of and during summer school not to exceed 12 hours. Internal applicants do not need to upload supplemental materials. Kirkwood School District is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, age, disability, or sex, including pregnancy, sexual orientation, and gender identity and other characteristics protected by law. This information is subject to change.

IT 1 - Systems Support Specialist STATUS: 8-hours per day; 260-days; Non-Exempt PAY CATEGORY: IT 1 REPORTS TO: Director of Technology An IT 1 - Systems Support Specialist provides internal support for employees and students. Candidates should have a mix of technical and customer service skills, and be passionate about helping people. Fox C-6 supports Chromebooks, PCs, Apple devices, printers, faxes, copiers, etc. BASIC FUNCTIONS/RESPONSIBILITIES: Diagnose, repair, install and configure desktop/laptop/printer/copier hardware and software. Follow up on outstanding requests and ensure timely resolution. Manage and monitor internal assets to ensure accurate inventory records. Provides maintenance, investigation, diagnostic testing and repair of infrastructure. Routine maintenance of software and hardware. Device-level testing support. Document, prioritize and track the progress of service requests. Troubleshoot problems over the phone and remotely assist staff as needed Lifting, moving devices such as printers, computers and servers up to 100lbs. Assist IT 2 staff members as needed. Other duties as assigned. WORK ENVIRONMENT: The work setting involves performance in an environment with various levels of staff to supervise and the accomplishment of tasks that are often interrupted by persons with special and/or immediate needs. The employee must be able to regularly work non-traditional hours, including evenings and weekends. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and utilize manual dexterity. The employee is occasionally required to reach with hands and arms, to stoop, kneel, crouch, or crawl, and to lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, the ability to adjust focus, and depth perception. The employee must independently transport him/herself to various sites in the District as well as other sites out of the District for various types of meetings and events.

The Support Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Support Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Support Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring. Duties and Responsibilities Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies. Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network. Implement, maintain and oversee converged Voice, Video and Data networks. Communicate effectively regarding maintenance of networked technologies. Implement quality control procedures to improve uptime of network and server devices. Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications. Coordinate with the other teams to establish and maintain network systems. Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies. Provide network support, including installation of network hardware, software, systems documentation, and training. Lead special technology projects as required. Research, develop, and implement new technologies and best practices. All other duties as assigned. Perform other duties as assigned. Requirements Required Skills and Abilities Preferred CCNA Certification Experience with Cisco Unified Communication Manager Detailed knowledge of networking technologies and components Cisco and Cisco Meraki experience preferred Knowledge of PowerShell or other scripting languages Experience using automated deployment and maintenance technologies Familiarity with load balancers Strong written, verbal and collaboration skills. Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent time management skills with a proven ability to meet deadlines. Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands. Ability to work in a fast-paced, demanding environment. Strong attention to detail, good common sense including excellent judgement and decision-making capabilities. Physical Requirements Extended viewing of computer screen. Sitting for extended periods of time. Normal office environment with little exposure to excessive noise and temperature changes. Education and Experience High school diploma or equivalent. (Associate's degree preferred) 5+ years of experience as a Network Administrator. 3+ years of Desktop Support experience. (preferred) Helpdesk/Ticketing systems. Preferred CCNA Certification.

Job DescriptionDescription: The Support Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Support Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Support Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring. Duties and Responsibilities Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies. Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network. Implement, maintain and oversee converged Voice, Video and Data networks. Communicate effectively regarding maintenance of networked technologies. Implement quality control procedures to improve uptime of network and server devices. Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications. Coordinate with the other teams to establish and maintain network systems. Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies. Provide network support, including installation of network hardware, software, systems documentation, and training. Lead special technology projects as required. Research, develop, and implement new technologies and best practices. All other duties as assigned. Perform other duties as assigned. Requirements: Required Skills and Abilities Preferred CCNA Certification Experience with Cisco Unified Communication Manager Detailed knowledge of networking technologies and components Cisco and Cisco Meraki experience preferred Knowledge of PowerShell or other scripting languages Experience using automated deployment and maintenance technologies Familiarity with load balancers Strong written, verbal and collaboration skills. Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent time management skills with a proven ability to meet deadlines. Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands. Ability to work in a fast-paced, demanding environment. Strong attention to detail, good common sense including excellent judgement and decision-making capabilities. Physical Requirements Extended viewing of computer screen. Sitting for extended periods of time. Normal office environment with little exposure to excessive noise and temperature changes. Education and Experience High school diploma or equivalent. (Associate's degree preferred) 5+ years of experience as a Network Administrator. 3+ years of Desktop Support experience. (preferred) Helpdesk/Ticketing systems. Preferred CCNA Certification.

Technology/Tech Support Technician Date Available: 25-26 School Year Qualifications: Strong customer service philosophy and positive attitude for supporting and educating end users Bachelor's degree in technology related field or a combination of education, certifications, and/or related work experience Demonstrated ability to independently resolve technical problems quickly and effectively Strong Windows desktop support experience in an Active Directory environment Experience with MacOS, iOS, ChromeOS, and Android preferred Ability and willingness to lift heavy objects, work on ladders and above ceilings, set up new labs, etc. Reliable transportation for daily travel to various district locations Fair Labor Standards Act Status: Non-Exempt Reports to: Lead Technician Job Goal: The Technology Support Technician assists district staff with Tier 1 and Tier 2 technical support of desktop computers, applications and related operational, administrative and instructional technology. Support includes specification, installation and testing of computer systems and peripherals within established standards and guidelines. The technician also assists in the maintenance and testing of networked systems. This position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires strong initiative and judgment, with an ability to communicate effectively to end users in a non-technical manner. Performance Responsibilities: Perform installation, configuration, and ongoing usability of computers, networked devices, peripheral equipment, and software for the purpose of maintaining safe and effective district and site operation including classroom, library, and computer labs Interact with the district network for the purpose of installing, configuring, and troubleshooting numerous platforms of networked devices in a multi-layered client-server environment Ensure computers and mobile devices interconnect seamlessly with diverse systems, including authentication systems, file servers, mail servers, conferencing systems, application servers, and administrative systems Work with Helpdesk and Network Operations staff as appropriate to determine and resolve problems Work with vendor support contacts to resolve technical problems with desktop computing equipment and software Repairs computers, peripherals, network equipment, software, printers, A/V systems requiring specialized computer and electronic repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition Transports a variety of items (equipment, supplies, etc) for the purpose of providing materials at job site or to bring equipment in for repairs or decommissioning Train and orient staff on use of hardware and software to minimize recurring support needs Recommend and/or perform upgrades on systems to ensure supportability Assess functional needs to assist in the determination of specifications for purchases Maintain a variety of manual and electronic files and/or records for the purpose of documenting activities and providing reference and audit trails Procures equipment, supplies, and materials for the purpose of maintaining availability of required items and completing jobs efficiently Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit Terms of Employment: The Technology Support Technician will be employed for a period of twelve (12) months, permanent. The salary and work year will be established annually by the Board of Education. Evaluation: The Technology Support Technician will be evaluated annually using the Independence School District Technology Staff Performance Based Evaluation. Attachment(s): FY26 Technical Support Staff.pdf

Elementary Summer Jumpstart Tech/Library Support JobID: 2512 Support Staff - Building/Library Media Assistant Additional Information: Show/Hide Elementary Summer Jumpstart Technology/Library Support Dates: July 6 - July 31, Monday-Friday, 9am - 3pm Serving students in grades Kdg - 5th during summer programming. Pay Rate: $26 per hour Summer school is paid for a 7-hour day. There will be additional planning/professional learning time before the start of and during summer school not to exceed 12 hours. Internal applicants do not need to upload supplemental materials. Kirkwood School District is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, age, disability, or sex, including pregnancy, sexual orientation, and gender identity and other characteristics protected by law. This information is subject to change.

Welcome to Career Opportunities at Lindenwood University.PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “ Quick Apply ” page by simply clicking “ Next ” at the bottom of the page. When you arrive at the “ Experience ” page, you may upload all desired documents using the upload box labeled “ Resume/CV. ” This is the appropriate box to upload all documents. Benefits of Being a Lindenwood Employee: Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only). Tuition discounts for doctoral programs (employee only). Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options. Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1). Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included. Professional development opportunities through the Lindenwood Learning Academy. JOB TITLE SUMMARY Job Title: Technician, Information Technology Help Desk I Division: Information Technology (IT) Evaluation Group: Staff FLSA Status: Non-Exempt Reports To: Supervisor, Information Technology Help Desk Positions Supervised: N/A Job Summary The technician, IT help desk I provides day-to-day help desk services by answering telephone calls, replying to e-mails, and responding to other IT service-related inquiries. This position assists users with identifying IT problems and finding and executing resolutions. This role also assists with copy center operations. Essential Job Functions and Performance Indicators The intent of this is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Job Responsibilities and Execution Resets user passwords for domains, voicemail, and other University systems Assists users in the removal of computer viruses, malware, spyware, and other harmful programs Installs and configures software for users as requested Monitors campus ticketing system and seeks out resolutions to requests Prioritizes workload based upon importance/urgency of individual requests Assists with the creation and troubleshooting of University-issued IDs Service Excellence Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence Models, supports, and holds others accountable to the University's values Assists users by troubleshooting issues until completion Communication, Teamwork, and Collaboration Works with users to troubleshoot or identify technical or complex issues Communicates with team members to resolve or escalate service requests Gathers and enters necessary information/details into ticketing application Communicates with users during any service request, providing regular status updates until completion/resolution Job may require other duties as assigned. Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position. Bachelor's degree Related experience preferred Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently. Demonstrated ability to work effectively with individuals from diverse communities and cultures Excellent verbal and written communication skills Highly organized with ability to direct multiple projects simultaneously Ability to use good judgment and think critically Ability to prioritize user requests correctly Excellent collaborative skills Ability to coordinate with other departments Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions. General office setting Non-Standard Flex Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to work effectively at a computer for up to eight hours daily Ability to sit for extended periods of time Ability to lift up to 50 pounds Ability to use repetitive wrist, hand, and finger movements to type regularly Regular attendance is a necessary and essential function Equal Opportunity Employer Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the "Quick Apply" page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume/CV." This is the appropriate box to upload all documents. Benefits of Being a Lindenwood Employee: * Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only). * Tuition discounts for doctoral programs (employee only). * Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options. * Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1). * Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included. * Professional development opportunities through the Lindenwood Learning Academy. JOB TITLE SUMMARY Job Title: Technician, Information Technology Help Desk I Division: Information Technology (IT) Evaluation Group: Staff FLSA Status: Non-Exempt Reports To: Supervisor, Information Technology Help Desk Positions Supervised: N/A Job Summary The technician, IT help desk I provides day-to-day help desk services by answering telephone calls, replying to e-mails, and responding to other IT service-related inquiries. This position assists users with identifying IT problems and finding and executing resolutions. This role also assists with copy center operations. Essential Job Functions and Performance Indicators The intent of this is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Job Responsibilities and Execution * Resets user passwords for domains, voicemail, and other University systems * Assists users in the removal of computer viruses, malware, spyware, and other harmful programs * Installs and configures software for users as requested * Monitors campus ticketing system and seeks out resolutions to requests * Prioritizes workload based upon importance/urgency of individual requests * Assists with the creation and troubleshooting of University-issued IDs Service Excellence * Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence * Models, supports, and holds others accountable to the University's values * Assists users by troubleshooting issues until completion Communication, Teamwork, and Collaboration * Works with users to troubleshoot or identify technical or complex issues * Communicates with team members to resolve or escalate service requests * Gathers and enters necessary information/details into ticketing application * Communicates with users during any service request, providing regular status updates until completion/resolution Job may require other duties as assigned. Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position. * Bachelor's degree * Related experience preferred Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently. * Demonstrated ability to work effectively with individuals from diverse communities and cultures * Excellent verbal and written communication skills * Highly organized with ability to direct multiple projects simultaneously * Ability to use good judgment and think critically * Ability to prioritize user requests correctly * Excellent collaborative skills * Ability to coordinate with other departments Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions. * General office setting * Non-Standard Flex Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Ability to work effectively at a computer for up to eight hours daily * Ability to sit for extended periods of time * Ability to lift up to 50 pounds * Ability to use repetitive wrist, hand, and finger movements to type regularly * Regular attendance is a necessary and essential function Equal Opportunity Employer Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

IT Technical Support I On-Site | Monday-Friday, 8:00 a.m.-5:00 p.m. Salary starts at $15 per hour and increases depending on experience State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at ************************* State Technical College of Missouri is accepting applications for a full time 12 month, non-exempt, benefit eligible IT Technical Support I to join our Information Technology team. This entry-level position is ideal for someone beginning their IT career who enjoys helping others, learning new technology, and gaining hands-on experience in a professional environment. Apply today at ***************************************** Required Qualifications: Some experience or exposure to IT support, help desk, technical support, or customer service, basic knowledge of Windows and/or mac OS, ability to troubleshoot common computer, printer, and peripheral issues. Willingness to learn network basics, software deployment tools, and campus systems, classroom and audio/visual technology. Strong customer service and communication skills and ability to work independently and as part of a team. Preferred Qualifications: Associate degree, technical certificate, or coursework in Information Technology or a related field. Previous experience providing technical support in an educational or office environment. Job Responsibilities: Provide front-line technical support for computers, printers, and mobile devices, assist with installing and configuring hardware and software, support classrooms, offices, labs, and conference rooms with technology needs. Help users learn how to use college technology systems, troubleshoot basic network connectivity issues (wired and wireless), install and update operating systems and common applications, assist with basic cabling and equipment setup, work with the IT Help Desk and other IT teams to resolve issues, help maintain inventory of IT equipment, provide occasional evening or weekend support for campus events. State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.

IT 1 - Systems Support Specialist STATUS: 8-hours per day; 260-days; Non-Exempt PAY CATEGORY: IT 1 REPORTS TO: Director of Technology An IT 1 - Systems Support Specialist provides internal support for employees and students. Candidates should have a mix of technical and customer service skills, and be passionate about helping people. Fox C-6 supports Chromebooks, PCs, Apple devices, printers, faxes, copiers, etc. BASIC FUNCTIONS/RESPONSIBILITIES: * Diagnose, repair, install and configure desktop/laptop/printer/copier hardware and software. * Follow up on outstanding requests and ensure timely resolution. * Manage and monitor internal assets to ensure accurate inventory records. * Provides maintenance, investigation, diagnostic testing and repair of infrastructure. * Routine maintenance of software and hardware. * Device-level testing support. * Document, prioritize and track the progress of service requests. * Troubleshoot problems over the phone and remotely assist staff as needed * Lifting, moving devices such as printers, computers and servers up to 100lbs. * Assist IT 2 staff members as needed. * Other duties as assigned. WORK ENVIRONMENT: The work setting involves performance in an environment with various levels of staff to supervise and the accomplishment of tasks that are often interrupted by persons with special and/or immediate needs. The employee must be able to regularly work non-traditional hours, including evenings and weekends. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and utilize manual dexterity. The employee is occasionally required to reach with hands and arms, to stoop, kneel, crouch, or crawl, and to lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, the ability to adjust focus, and depth perception. The employee must independently transport him/herself to various sites in the District as well as other sites out of the District for various types of meetings and events.

On-Site | Monday-Friday, 8:00 a.m.-5:00 p.m. Salary starts at $15 per hour and increases depending on experience State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at ************************* State Technical College of Missouri is accepting applications for a full time 12 month, non-exempt, benefit eligible IT Technical Support I to join our Information Technology team. This entry-level position is ideal for someone beginning their IT career who enjoys helping others, learning new technology, and gaining hands-on experience in a professional environment. Apply today at ***************************************** Required Qualifications: Some experience or exposure to IT support, help desk, technical support, or customer service, basic knowledge of Windows and/or mac OS, ability to troubleshoot common computer, printer, and peripheral issues. Willingness to learn network basics, software deployment tools, and campus systems, classroom and audio/visual technology. Strong customer service and communication skills and ability to work independently and as part of a team. Preferred Qualifications: Associate degree, technical certificate, or coursework in Information Technology or a related field. Previous experience providing technical support in an educational or office environment. Job Responsibilities: Provide front-line technical support for computers, printers, and mobile devices, assist with installing and configuring hardware and software, support classrooms, offices, labs, and conference rooms with technology needs. Help users learn how to use college technology systems, troubleshoot basic network connectivity issues (wired and wireless), install and update operating systems and common applications, assist with basic cabling and equipment setup, work with the IT Help Desk and other IT teams to resolve issues, help maintain inventory of IT equipment, provide occasional evening or weekend support for campus events. State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.