Medical Records Clerk jobs at St. David's HealthCare

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist LOCATION: Temple, Texas Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Full-time Description Passion. Commitment. Purpose. Community.Find your calling at Health Services of North Texas. Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community. HSNT is seeking a Referral and Medical Records Coordinator that is passionate about helping others. This position is responsible for optimizing the patient's quality of care by handling the referrals and medical records from the medical facility to the referral source and all prior authorizations in collaboration with the medical center team. Our current Referral and Medical Records Coordinators love HSNT because we are truly able to make a difference in the lives of the patients that we serve. Individuals that are successful in the Referral and Medical Records Coordinator role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients and can do so without bias, and demonstrate excellent communication skillsets. It's also helpful if candidates have some familiarity with various databases and EMR systems, along with Microsoft Word and Excel. A day in the life of our Referral and Medical Records Coordinator may look like this: Communicates timely/accurately with referral source, other HSNT departments/patients to ensure assigned task is completed and processed correctly when a referral is made, or medical records are requested. Appropriately forwards all referral and medical records requests to the next level of review when required. Maintains Referrals Tables in Electronical Medical Records Administration Tables. Reviews, monitors, maintains, and results Provider Referral Queues as well tracks, requests, and completes outbound and inbound medical records. Scans referrals consult notes and inbound medical records received to appropriate order. (Attach reports/consults/results/records to orders/imaging/labs in EMR; copy paper charts as necessary.) Completes/Coordinates Prior Authorizations. To include DME supplies and medications when applicable. Assists patients with scheduling appointment with referral source as needed. Retrieves/Archives records from all EMR systems and Paper Chart Storage Facilities per requests. Prepares/Locates charts for medical audits and assists with data extraction/entry. Merge/Reconcile and marks Medical Charts as necessary. (ex. Deceased, Inactive). Assists with Grants and processing of grant approval forms for referrals made for patients in need. Coordinates with community partnerships to validate and transmit referring data for patient program outreach resources. Adheres to company HIPAA policies and procedures. Ensures integrity of data entry is accurate. Complete reporting as assigned. Participates in quality initiatives as needed. May perform other duties as assigned by the Business Office Manager or Practice Administrator. Requirements We ask that our Referral and Medical Records Coordinator have the following: Minimum 1-year previous full-time experience in a role within a medical environment with direct contact with medical records. Knowledge of medical terminology, ability to read reports and understand documentation. Ability to triage to determine level of urgency in scheduling Bilingual skills (Spanish/English) a plus Exceptional customer service skills, with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Agency. Knowledge of 3rd party reimbursement programs. Strong computer skills (including familiarity with electronic health record systems) Strongly developed attention to detail. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas Ability to adapt easily to changing environments. Ability to multi-task in a busy environment Ability to communicate effectively with all levels of the organization. Ability to organize and prioritize. Ability to maintain confidentiality. Must have proven skills in working independently, self-motivated and goal oriented. Ability to work flexible hours, as registration responsibilities may dictate. Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate. Microsoft Office Skills Here at HSNT you'll find an innovative, pioneering approach to tackling community health issues-we find it extremely rewarding and fulfilling and we think you will, too! We invite you to apply online at: ********************************************************* We also invite you to visit our website and see what our patients have to say: ****************** 2018 Winner: Best of Denton CountyFederally Qualified Health Center (FQHC) and FTCA Deemed.A partner agency of United Way EOE Salary Description Starting at $17.00 per hour

JOIN OUR TEAM!!! Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key? We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we're physician-owned, we understand the value of having a well-trained, well-resourced staff. When it comes to procedural healthcare, experience matters. Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees! * Great Benefits - Medical, Vision, Dental, PTO & 401K * Individually Tailored 6-12 Week Orientation * Opportunities for Advancement * Consumer discounts through Perks * Family Atmosphere * Opportunity for Multi-Unit Training * Free CEUs through Cornerstone, our online training system We are looking for a dedicated HIM Manager like you to join our Lubbock Heart team. What You Will do in this Role: * Manage day to day functions of the HIM department including chart completion, chart analysis, and revenue integrity, scanning, indexing, and physician documentation compliance. * Oversee workflows to ensure timely processing of inpatient, outpatient, and clinic records. * Work with external vendors to ensure timely accurate coding. * Work with revenue integrity and CDI to improve documentation quality and reimbursement outcomes. * Review physician chart completion and deficiency management and provide education to medical staff regarding documentation requirements and EHR workflow. * Recruit, train, supervise, and evaluate HIM staff. * Review and revise department policies annually. * Direct the daily operations of direct stuff under moderate supervision. * Ensure proper documentation is being utilized in accordance to hospital, HIPAA and governmental regulations. * Assist in developing and implementing policies and procedures relative to EHR * Assist in helping other healthcare providers with receiving or completing medical records * Implement appropriate disciplinary actions where necessary in accordance with hospital policy and procedures. * Ensure compliance with HIPAA Privacy Regulations. * Assist in directing various personnel actions including, but not limited to, hiring and disciplinary actions. * Responsible to properly train employees within the respective areas of supervisory responsibility. * Handle incoming and outgoing calls pertaining to medical record issues. * Stay current with knowledge of medical record CMS regulations What Qualifications You Will Need: * High School diploma * Associate's degree preferred but not required; or 3-5 years related experience and/or training; supervision; customer service; and computer skills * Knowledge of ICD-10-CM/PCS and CPT coding and reimbursement regulations. * Excellent understanding of medical record workflows and documentation. * Ability to collaborate with physicians, coders, nurses, and leadership. * Ability to manage competing priorities and meet regulatory deadlines. Your Shift: Full Time Lubbock Heart & Surgical Hospital specializes in the care of cardiac, orthopedic, nephrology, urology, and general medical patients. We are also a highly active inpatient center mainly centered on surgical procedures that include cardiothoracic, orthopedic, urology, and general surgery. We have a 24-hour Emergency Department with 5 fully equipped ED rooms, 4 fully operating OR rooms, 4 cardiac catherization labs with 1 electrophysiology room, 11-day surgery rooms, 58 acute care beds spread over three units, and 16 cardiac critical care rooms. We pride ourselves on giving the best overall care possible to our patients and on our family style atmosphere that includes everyone: patients and their families, physicians, and our employees.

Premier Medical Resources is looking for a Medical Records Specialist to join our team! SUMMARY: The Medical Records Specialist is responsible for managing patient documentation and ensuring that all records and related materials are accurately scanned, indexed, and maintained within the company's electronic system. This position supports revenue cycle operations by ensuring medical records are complete, organized, and accessible for review, billing, and case management purposes. ESSENTIAL FUNCTIONS: Reviews 100% of scanned images and identifies at least 98% of documents requiring rescanning due to quality issues. Accurately indexes documents to the correct patient, encounter, and document type. Ensures each document is properly named and filed to the correct patient folder. Identifies when documents need to be split, merged, inserted, or appended and performs those actions accurately. Conducts regular quality reviews of scanning, indexing, and document processing work to maintain accuracy and completeness. Monitors daily assignments to ensure timely completion of all document processing tasks. Prepares and maintains performance or productivity reports as requested. Acts as a resource for questions related to forms, procedures, and documentation requirements. Performs routine maintenance and cleaning of high-speed scanners; troubleshoots and performs minor repairs when necessary. Completes daily reconciliation of records to ensure all documents are received, scanned, and processed in a timely manner. Perform other related tasks as needed. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of medical documentation and its role in revenue cycle operations. Strong organizational, analytical, and critical thinking skills with attention to detail. Ability to prioritize work and meet deadlines in a fast-paced environment. Familiarity with medical record components, physician documentation, and service codes. Working knowledge of HIPAA regulations and confidentiality standards. Proficient typing and 10-key data entry skills with high accuracy. EDUCATION AND EXPERIENCE: High School Diploma or GED One (1) year of experience in a healthcare setting BENEFITS: 3 Medical Plans 2 Dental Plans 2 Vision Plans Employee Assistant Program Short- and Long-Term Disability Insurance Accidental Death & Dismemberment Plan 401(k) with a 2-year vesting PTO + Holidays Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet. Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we've made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: A collaborative and supportive work environment that values your ideas Opportunities for professional development and career advancement Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice The chance to make an impact in the health information field every day Join us in shaping the future of the release of information! POSITION: Onsite Medical Records Processing Specialist LOCATION: College Station, Texas JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Benefits: Paid Time Off 401k Match Health Benefits CRAFT Culture Paid Floating Holiday & Volunteer Day

Job Description This position works collaboratively with employees in the Health Information Management Department, the clinical departments, Quality, Utilization, and Risk Management Departments, Medical Staff Office, Patient Access, and members of the Medical Staff to ensure that patient medical records contain accurate and reliable information in accordance with DNV and CMS Standards, hospital guidelines, medical staff bylaws, and state and federal regulations. Typical shift will be onsite Monday - Friday for 8 hours with 30-minute lunch and two 15-minute breaks. Work week typically consists of 40 hours. Depending upon the needs of the HIM department this position could be required to work varying hours on any day of the week. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation, and prevention of medical errors in a non-punitive environment. Supportive of the compliance program set forth by SJMC and demonstrated by: Upholds the Code of Ethics and Corporate Compliance. Adheres to dealing appropriately and fairly with employee misconduct. Enforces all compliance policies as they pertain to his/her area. Provides and assures timely compliance education as requested by the Compliance Officer and/or through corporate initiatives. This position requires collection, prepping, scanning, and indexing of a patient's medical record. Collecting requirements: Collects all discharged patient medical records from the patient care units daily. Completes collecting of all discharge records and reconciliation of discharge report in a timely manner meeting the productivity standard set by department. Prepping requirements: Prep all records for production into the Electronic Medical Record, including but not limited to inpatient, outpatient, emergency, ancillary, recurring, and loose documents. Review and organize medical record documents in the correct order (e.g., by document type, date) Prepares the paper medical record for scanning. Includes removing staples, rubber bands or paper clips, looking up and assigning account numbers, unfolding and taping medical recording strips, and straightening wrinkled paper to ensure smooth document scanning. Ensure all pages are legible and contain proper patient identifiers. Completes batch cover sheet for each medical record. Scanning requirements: Scans documents into the Electronic Medical Record (Meditech) in a timely manner meeting the productivity standard set by department. Indexing requirements: Performs quality check on scanned images. Accurately indexes all images. Indexes documents to correct encounter and document type. Works Indexing Queues. Reviews assigned work queue(s) daily and ensures timely processing of all assignments in the queues. Writes each indexed batch to the appropriate queue according to workflow procedure. Files chart after completion of indexing function. Accounts for all discharge charts. Researches and retrieves any discharged chart not retrieved by prep and scan technicians. Performs indexing functions in a timely manner meeting the productivity standard set by department. Other requirements: Good computer and software skills including but not limited to email, MS Word and MS Excel. Reviews assigned work queue(s) daily and ensures timely processing of all assignments in the queues. Records each indexed batch to the appropriate queue according to workflow processes. Monitors supply usage in area and reports supply needs to the HIM Coordinator-Forms Designer for order. Ensures adequate supplies are maintained for area. Analyzes medical records of discharged patients for completeness and accuracy according to departmental policy, hospital Bylaws, Rules and Regulations, and regulatory agencies as requested. (Reference Analysis Productivity Standards for hourly productivity requirements.) Assists Nursing Supervisor with Release of Information on weekends if required. Assist with preparing Fetal Monitor strips. Assist with Retrieval and Filing of Records. Assists with special projects as requested. Sets an example to all staff in their daily activities. Demonstrates teamwork, accountability, and ownership. Good communications skills; able to work in a team or independently. Demonstrates the ability to be flexible and complete other tasks as needed or requested by the Operations Manager or HIM Director. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: WORK EXPERIENCE: Medical record assembly experience preferred. Computer experience required. Experience in Meditech. EDUCATION & TRAINING: Ability to read to perform functions outlined in principal duties and responsibilities as typically acquired through completion of high school diploma or equivalent. Medical terminology, preferred. SKILLS: Command of the English Language Excellent communication skills both written and oral to explain medical record requirements to others and answer telephones. Computer experience includes email, MS Office, and MS Excel. Ability to perform repetitive tasks with high level of accuracy and attention to details. Ability to solve problems independently. Ability to work independently and as part of the HIM Team Good analytical skills for performance of indexing functions, analysis, and quality control reviews Terminal digit filing Chart format. Chart workflow. Houston's oldest hospital is GROWING! Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most. Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care. Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way. Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.

This position works collaboratively with employees in the Health Information Management Department, the clinical departments, Quality, Utilization, and Risk Management Departments, Medical Staff Office, Patient Access, and members of the Medical Staff to ensure that patient medical records contain accurate and reliable information in accordance with DNV and CMS Standards, hospital guidelines, medical staff bylaws, and state and federal regulations. Typical shift will be onsite Monday - Friday for 8 hours with 30-minute lunch and two 15-minute breaks. Work week typically consists of 40 hours. Depending upon the needs of the HIM department this position could be required to work varying hours on any day of the week. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation, and prevention of medical errors in a non-punitive environment. Supportive of the compliance program set forth by SJMC and demonstrated by: Upholds the Code of Ethics and Corporate Compliance. Adheres to dealing appropriately and fairly with employee misconduct. Enforces all compliance policies as they pertain to his/her area. Provides and assures timely compliance education as requested by the Compliance Officer and/or through corporate initiatives. This position requires collection, prepping, scanning, and indexing of a patient's medical record. Collecting requirements: Collects all discharged patient medical records from the patient care units daily. Completes collecting of all discharge records and reconciliation of discharge report in a timely manner meeting the productivity standard set by department. Prepping requirements: Prep all records for production into the Electronic Medical Record, including but not limited to inpatient, outpatient, emergency, ancillary, recurring, and loose documents. Review and organize medical record documents in the correct order (e.g., by document type, date) Prepares the paper medical record for scanning. Includes removing staples, rubber bands or paper clips, looking up and assigning account numbers, unfolding and taping medical recording strips, and straightening wrinkled paper to ensure smooth document scanning. Ensure all pages are legible and contain proper patient identifiers. Completes batch cover sheet for each medical record. Scanning requirements: Scans documents into the Electronic Medical Record (Meditech) in a timely manner meeting the productivity standard set by department. Indexing requirements: Performs quality check on scanned images. Accurately indexes all images. Indexes documents to correct encounter and document type. Works Indexing Queues. Reviews assigned work queue(s) daily and ensures timely processing of all assignments in the queues. Writes each indexed batch to the appropriate queue according to workflow procedure. Files chart after completion of indexing function. Accounts for all discharge charts. Researches and retrieves any discharged chart not retrieved by prep and scan technicians. Performs indexing functions in a timely manner meeting the productivity standard set by department. Other requirements: Good computer and software skills including but not limited to email, MS Word and MS Excel. Reviews assigned work queue(s) daily and ensures timely processing of all assignments in the queues. Records each indexed batch to the appropriate queue according to workflow processes. Monitors supply usage in area and reports supply needs to the HIM Coordinator-Forms Designer for order. Ensures adequate supplies are maintained for area. Analyzes medical records of discharged patients for completeness and accuracy according to departmental policy, hospital Bylaws, Rules and Regulations, and regulatory agencies as requested. (Reference Analysis Productivity Standards for hourly productivity requirements.) Assists Nursing Supervisor with Release of Information on weekends if required. Assist with preparing Fetal Monitor strips. Assist with Retrieval and Filing of Records. Assists with special projects as requested. Sets an example to all staff in their daily activities. Demonstrates teamwork, accountability, and ownership. Good communications skills; able to work in a team or independently. Demonstrates the ability to be flexible and complete other tasks as needed or requested by the Operations Manager or HIM Director. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: WORK EXPERIENCE: Medical record assembly experience preferred. Computer experience required. Experience in Meditech. EDUCATION & TRAINING: Ability to read to perform functions outlined in principal duties and responsibilities as typically acquired through completion of high school diploma or equivalent. Medical terminology, preferred. SKILLS: Command of the English Language Excellent communication skills both written and oral to explain medical record requirements to others and answer telephones. Computer experience includes email, MS Office, and MS Excel. Ability to perform repetitive tasks with high level of accuracy and attention to details. Ability to solve problems independently. Ability to work independently and as part of the HIM Team Good analytical skills for performance of indexing functions, analysis, and quality control reviews Terminal digit filing Chart format. Chart workflow. Houston's oldest hospital is GROWING! Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most. Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care. Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way. Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.

Job Title: Medical Records Clerk Department: Medical Records Reports To: Director of HIM FLSA Status: Non-Exempt Date 12/11/2022 Position Summary Responsible for the assembly and analysis of discharged medical records. Oversees all requests for Medical Records Information. Generates physician correspondence as it relates to timeliness of completion of medical records. Essential Duties & Responsibilities Assembles medical records at discharge Analyzes discharged medical records for deficiencies Notifies physicians by certified letter within 15 days of medical record delinquency date Provides CEO and HIM Director with a list of physicians who have delinquent medical records. Notifies physicians by certified letter regarding their delinquent medical records. Files all reports i.e. pathology reports received after discharge in appropriate medical record. Handles all requests for release of information Retrieve medical records when requested for special studies review. Demonstrates an ability to be flexible, organized and function under stressful situations. Maintains a good working relationship both within the department and with other departments. Answers telephone/intercom in a polite manner and communicates information to the appropriate personnel/family Performs other duties as assigned. Safety/Infection Control Demonstrate knowledge of and adhere to regulations and company policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials Performance Improvement Participate in performance improvement activities as necessary Customer Service Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations. Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect Utilize effective communication methods and skills Company Policy Ensure personal appearance is business casual and professional at all times Responsible for wearing identification badge at all times which must be visible and above the waistline Attend all required meetings and in-service education Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments Compliance with attendance standards Demonstrate flexibility when changes in assignments are necessary Qualifications EDUCATION & EXPERIENCE High school graduate or equivalent Ability to read and communicate effectively in English. Basic computer knowledge. Knowledge of medical terminology. LANGUAGE/MATH/REASONING ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations COMPUTER SKILLS Basic computer skills CERTIFICATE/LICENSES n/a Competencies Professional Maturity: The ability to separate emotional feelings from the real issues at hand Responsibility: The ability to accept choices you have made and the results they have led to Communication: The ability to write and speak effectively; actively listens to others, and give feedback Flexibility: Demonstrate responsiveness and adaptability following change initiatives Intelligence: Understand information and apply new knowledge Energetic: Exhibits high levels of energy and enthusiasm Organized: Efficient in structuring tasks to be accomplished Computer Savvy: The ability to use technology efficiently and effectively Customer Service: The ability to enhance customer satisfaction Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization Integrity and Respect: Demonstrates upmost level of integrity Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation Collaboration and Partnership: Encourages participation from team members Manages Change: Demonstrates flexibility with changing environments Problem Solving: Resolve issues in a timely manner Attention to Detail: Follows procedures to ensure entry of data Organization: Uses time efficiently by prioritizing and planning work activities Judgment: Ability to make independent decisions Teamwork: Works with others to accomplish objectives and shows support for decisions Quality: Sets high standards to ensure quality in work performed Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations Physical Demands The physical demands for this position include: adequate vision, hearing, and repetitive motion Light physical activity performing non-strenuous daily activities of an administrative nature Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner Bending legs downward and forward by bending leg and spine Work Environment Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation Employee Signature Printed Name Employee Signature Date

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist LOCATION: Plano, Texas- can work primarily remote- will need to be able to support onsite as needed Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist LOCATION: Plano, Texas Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist Location: 3500 Gaston Ave, Dallas, TX 75246 Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. Manage front desk for Patient Requests and concerns- walk ins This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist LOCATION: 621 Hall St. Dallas, TX. 75226 Entry level job duties include but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Benefits: 401k Match Health, Dental, Vision, STD, LTD, Life, Life AD&D, EAP Benefits CRAFT Culture Paid Floating Holiday & Volunteer Day Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology, and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care. HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. Entry level job duties include but not limited to: Processing medical record requests High volume and fast paced environment Reports directly to the Processing Manager Assist as needed in overflow processing due to high volume issues and/or coverage issues Abide by HIPAA guidelines while ensuring the confidentiality of PHI Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts Provide feedback regarding request volume and perceived issues Monitors incoming requests received through various means General office duties Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more In accordance with our company policy, Full Time Employees are eligible for the following benefits: Robust Health Insurance Plan Options with Company Coverage Vision and Dental Plan Options STD, LTD, Life and Life A&D Competitive Paid Time Off including Paid Holidays 401(k) Plan Offering with Employer Matching Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we've made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: A collaborative and supportive work environment that values your ideas Opportunities for professional development and career advancement Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice The chance to make an impact in the health information field every day Join us in shaping the future of the release of information! LOCATION: Remote We are expanding rapidly and have created unique roles that need qualified candidates. Entry-level job duties include, but are not limited to: Processing medical record requests High volume and fast-paced environment Reports directly to the Processing Manager Assist as needed in overflow processing due to high volume issues and/or coverage issues Abide by HIPAA guidelines while ensuring the confidentiality of PHI Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts Provide feedback regarding request volume and perceived issues Monitors incoming requests received through various means General office duties Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Job Details 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX Full Time Medical RecordsDescription General Summary: Responsible for maintaining GMG Electronic Medical Records (EMR) by importing and organizing documents correctly/timely manner. Receives documents from internal sources, external medical offices/facilities in paper and electronic formats. Reviews medical records for accuracy and completeness. Fulfills properly executed record requests. Maintains HIPAA Compliance and serves as resource to GMG staff. Supervisory Responsibilities: This position holds no supervisory responsibilities. General Requirements: All duties performed will be done accurately and in a timely manner. 1. Exercises tact and courtesy when dealing with patients, visitors, physicians, and co-workers. 2. Maintains strictest member and company confidentiality. Ensures member health information is secured each day. 3. Participates in educational programs as needed. 4. Assists with special projects as needed. 5. Other duties as assigned. Essential Job Responsibilities: 1. Regularly retrieves paper documents from the Clinical Areas following defined protocols. Verifies that paper documents are properly labeled to ensure the right patient and right medical record. Documents any records that have been submitted without valid name, DOB or other identifying information according to established protocols. 2. Scans paper documents into defined software system to prepare for import to EMR. Imports documents into the patient record correctly: Right Patient, Right Record, Right Document Designation, Right Date of Service, Right status (signed / unsigned). 3. Organizes and evaluates patient medical records. Reviews medical records for accuracy and completeness. 4. Releases records accurately and in timely manner while maintaining HIPAA compliance, including release of records to patients, referral specialists, QI entities, legal requests, etc. 5. Reviews subpoenas to ensure records are accurately produced according to request and delivered to appropriate parties within defined time periods. Documents record releases correctly in EMR. 6. Performs other special Medical Record review activities (Home Health Records, Diabetic Shoe Documentation, etc.) as defined. Work Environment: Depending upon the area assigned, may be 100% clinical setting or office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment. Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 15 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under pressure. Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values. Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve. Qualifications Education and Training: Minimum high school education or equivalent. Experience: Experience in a clinic, doctor's office or hospital with a minimum of one-year experience preferred. Related experience required, with a minimum of three years of experience preferred. Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.

The Medical Records Clerk offers clerical support for the Medical Records/Business Office. Duties are performed to support the efficient and confidential maintenance of the patient's medical records. Shifts may vary based on need. Work is performed at the clinic. With traumatic brain injury, life changes in an instant. For us, there is no greater reward than easing human suffering and helping people put their lives back together. CNS helps people with brain injury find hope, independence, and return to a meaningful life - and you play a critical role in their journey. At CNS, we are a community of “Pathfinders” who work together to find every path possible for our patients to reach their maximum independence and quality of life. We create a supportive work environment through selflessness, innovation, and hard work. We take work very seriously, but we also enjoy a great atmosphere of fun and professional development, and we are committed to promoting a rich environment for each other to thrive through collaboration and empowerment. Please see our moving corporate video, "The Story of Centre for Neuro Skills “at **************************** RESPONSIBILITIES : Receives medical record documentation from case managers, clinicians, evaluators, admissions coordinators and the residential facility. Scans and files records. Receives and files pre-CNS medical records (i.e. emergency room reports, physician reports, surgical reports, diagnostics, and laboratory studies). Contacts previous treating facilities and provides completed release of information form for medical records. Moves patient medical records received prior to admission from the Referral Information Database to the Pre-CNS Medical Records Database. Performs alpha-numeric filing of all documents into appropriate patient medical record folders assuring accuracy at all times. Performs general filing of documents on shelves ranging from ground to 7 feet high. Reaching and fingering of documents is required for filing. Maintains and Accepts the “out guide” check out system to assure knowledge of location of medical records at all times in order to assist staff when documents are needed. Performs annual relocation of discharged files to appropriate shelf locations while boxing the records of two previous years in readiness for scanning process. Moves boxes weighing up to 50 pounds when handling medical records and arranging file room. Performs scanning and uploading of all pre-CNS medicals as they arrive electronically through computer mailbox, faxes or by hard copy. Complete shredding of hard copy or deletion of electronic copy once scanning job is successful according to company policy. Receives and uploads lab results, consulting physician reports, and diagnostic reports to the CNS Medical Records-Lab Reports database. Acts as relief/back up receptionist for lunch, breaks and time off for CNS regular receptionist. REQUIREMENTS: High school graduation or G.E.D. required. Minimum of one year of general office experience, computer skills. Good organizational skills, detail oriented. Apply today!

Overview At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. SERVICE ESSENTIAL FUNCTIONS Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). QUALITY/SAFETY ESSENTIAL FUNCTIONS Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. FINANCE ESSENTIAL FUNCTIONS Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree WORK EXPERIENCE One year of experience working in health information management or related industry/ department Experience in release of information preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Good communication and customer services skills are essential Good organizational skills; ability to prioritize and reprioritize PC knowledge and ability to navigate in a Windows environment Knowledge of state and federal laws related to the release of medical information Ability to work independently as well as function as team player SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* No TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. **PEOPLE ESSENTIAL FUNCTIONS** + Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. + Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. + Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. **SERVICE ESSENTIAL FUNCTIONS** + Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. + Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. + Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. + Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). + Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). + Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. **FINANCE ESSENTIAL FUNCTIONS** + Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. + Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. + Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** + Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. + Generates and communicates new ideas and suggestions that will improve quality or service. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. **EDUCATION** + Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree **WORK EXPERIENCE** + One year of experience working in health information management or related industry/ department + Experience in release of information preferred **LICENSES AND CERTIFICATIONS - REQUIRED** + N/A **KNOWLEDGE, SKILLS, AND ABILITIES** + Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations + Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security + Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Good communication and customer services skills are essential + Good organizational skills; ability to prioritize and reprioritize + PC knowledge and ability to navigate in a Windows environment + Knowledge of state and federal laws related to the release of medical information + Ability to work independently as well as function as team player **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON-CALL*** _*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._ + On Call* No **TRAVEL**** _**Travel specifications may vary by department**_ + May require travel within the Houston Metropolitan area No + May require travel outside Houston Metropolitan area No **Company Profile:** Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care. Houston Methodist is an Equal Opportunity Employer.

Overview At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. SERVICE ESSENTIAL FUNCTIONS Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). QUALITY/SAFETY ESSENTIAL FUNCTIONS Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. FINANCE ESSENTIAL FUNCTIONS Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree WORK EXPERIENCE One year of experience working in health information management or related industry/ department Experience in release of information preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Good communication and customer services skills are essential Good organizational skills; ability to prioritize and reprioritize PC knowledge and ability to navigate in a Windows environment Knowledge of state and federal laws related to the release of medical information Ability to work independently as well as function as team player SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* No TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.