Help Desk Analyst jobs at Starfish Family Services

Job DescriptionSalary: $17.00 - $22.00 Help Desk Specialist, Tier 1 Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge. Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ. CBS Mission Statement: To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all. CBS Vision Statement: Transformed Lives Through the Word of God CBS Core Values: Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership Position Description The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio/visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge. Responsibilities Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365) Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner. Provide first response helpdesk support for CBS application users (phone and email). Troubleshoot basic computer and web browser issues. Accurately document customer issues and information. Assist users with hardware, web browser, and system issues. Quickly escalate issues that cannot be readily resolved. Help maintain resolution information, knowledge bases, and frequently asked questions. Identify training opportunities that will provide for continued growth in this area. Troubleshoot workstation, copier, and printer issues. Assist building users with audio/visual needs. Other As with any small staff, there may be a need to fill in other roles from time to time. Work with other staff to adjust schedules and to ensure coverage of necessary functions. Other duties as assigned. Qualifications High School diploma Proficient in the use of Windows and Microsoft Office products Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari Knowledge of customer service principles and helpdesk practices Excellent verbal and written communication skills Customer service oriented, professional in all interactions Multi-tasker, able to organize and respond to multiple requests while remaining calm Detail oriented and thorough Demonstrates initiative Reliable, dependable Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment Intuitive ability to work with and troubleshoot various office and building equipment Ability to run cabling and install media equipment Basic knowledge of WordPress is a plus Problem Solver Knowledge of iPhone, iPad, and Android mobile devices Must be a team player Familiarity with CBS is a plus Other Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God Belief and adherence to the Community Bible Study Statement of Faith Commitment to the Mission, Vision, and Core Values of Community Bible Study Reports to the Assistant Director of Information Technology Work Location: This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work Weekend or evening work will be required periodically to assist during high-volume periods Starting Salary Range Hourly salary range: $17.00 - $22.00 Benefits Offered Four weeks of paid vacation and four weeks of sick leave annually. Paid holidays, including your birthday. 5% match for the 403(b)-retirement plan. Medical insurance coverage. Employer-paid dental and vision insurance. Employer-paid disability and life insurance.

Help Desk Specialist, Tier 1 Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge. Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ. CBS Mission Statement: To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all. CBS Vision Statement: Transformed Lives Through the Word of God CBS Core Values: Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership Position Description The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio/visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge. Responsibilities Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365) Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner. Provide “first response” helpdesk support for CBS application users (phone and email). Troubleshoot basic computer and web browser issues. Accurately document customer issues and information. Assist users with hardware, web browser, and system issues. Quickly escalate issues that cannot be readily resolved. Help maintain resolution information, knowledge bases, and “frequently asked questions”. Identify training opportunities that will provide for continued growth in this area. Troubleshoot workstation, copier, and printer issues. Assist building users with audio/visual needs. Other As with any small staff, there may be a need to fill in other roles from time to time. Work with other staff to adjust schedules and to ensure coverage of necessary functions. Other duties as assigned. Qualifications High School diploma Proficient in the use of Windows and Microsoft Office products Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari Knowledge of customer service principles and helpdesk practices Excellent verbal and written communication skills Customer service oriented, professional in all interactions Multi-tasker, able to organize and respond to multiple requests while remaining calm Detail oriented and thorough Demonstrates initiative Reliable, dependable Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment Intuitive ability to work with and troubleshoot various office and building equipment Ability to run cabling and install media equipment Basic knowledge of WordPress is a plus Problem Solver Knowledge of iPhone, iPad, and Android mobile devices Must be a team player Familiarity with CBS is a plus Other Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God Belief and adherence to the Community Bible Study Statement of Faith Commitment to the Mission, Vision, and Core Values of Community Bible Study Reports to the Assistant Director of Information Technology Work Location: This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work Weekend or evening work will be required periodically to assist during high-volume periods Starting Salary Range Hourly salary range: $17.00 - $22.00 Benefits Offered Four weeks of paid vacation and four weeks of sick leave annually. Paid holidays, including your birthday. 5% match for the 403(b)-retirement plan. Medical insurance coverage. Employer-paid dental and vision insurance. Employer-paid disability and life insurance.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. Exemption Status Nonexempt Compensation Detail $22.83 - $32.71 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. Weekend Schedule Minimal on-call rotation (on-call work will be performed remotely.) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job DescriptionWhy work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do At YWCA Seattle \u007C King \u007C Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We're looking for an IT Service Desk Technician who's not only technically skilled but also thrives on helping people. In this role, you'll support staff across multiple sites so they can focus on making a difference in the community. This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You'll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you. We're especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is a Hybrid position- includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.Expectations of your role: Provide hands-on and remote IT support, resolving escalated tickets and technical issues. Deliver an exceptional customer experience with clear, professional communication. Maintain and troubleshoot applications, software, and server imaging. Perform remote software installations and network troubleshooting. Create and manage accounts in O365/Azure and on-prem Active Directory. Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7. Document processes and build internal knowledge base articles. Collaborate on IT projects, including application rollouts and system upgrades. Support and configure security systems (e.g., HikVision, iVMS 4200). Must have's to be successful: Bachelor's degree in a technology-related field with 2+ years' experience, or Associate's degree with 3+ years' experience in a similar role. Strong understanding of networks, firewalls, and network security. Proficiency with O365/M365 administration. Familiarity with Windows registry, NTFS permissions, and organizational units. Experience with helpdesk applications (SolarWinds preferred) and remote management tools. Ability to follow ITIL and ISO processes, meeting established SLAs. Excellent problem-solving and communication skills. Adaptability and eagerness to learn new technologies. Positive, collaborative, and professional demeanor. CompTIA A+ and Network+ certifications (or equivalent knowledge). Frequent travel between YWCA sites; valid driver's license and reliable transportation required. Experience supporting security and surveillance systems is a plus. Hours, Rate, and Benefits Hourly Range: $ 28.00 - $32.00 Hours: 40 Hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits Information At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Lift, carry, push, or pull up to 50 lbs (e.g., moving desktops, monitors, and IT equipment). Work in various physical positions, including bending, kneeling, and working under desks to access cabling. Use hands for fine motor tasks such as connecting hardware and adjusting small components. May spend periods of time standing, walking, or sitting while troubleshooting equipment. Exposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important. *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%#LI-Hybrid YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at ********************* with any questions or if you need accommodation for your application.

The Research & Speciality Services area is seeking a highly skilled and motivated Tech Spec I HPC Engineer to join the HPC Team. The ideal candidate will have specialized skills in advanced administration and management of Nvidia SuperPod deployments, with a strong focus on parallel file systems, Kubernetes, containerization, Slurm schedulers, Nvidia Base Command, DDN Intelliflash, DDN Datastore, Python, Bash, Powershell, and capturing and reporting on usage metrics across HPC platforms. This role requires a deep understanding of high-performance computing (HPC) environments and the ability to optimize and maintain complex HPC systems. Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Information Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionWhy work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do At YWCA Seattle \u007C King \u007C Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We're looking for an IT Service Desk Technician who's not only technically skilled but also thrives on helping people. In this role, you'll support staff across multiple sites so they can focus on making a difference in the community. This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You'll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you. We're especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is a Hybrid position- includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.Expectations of your role: Provide hands-on and remote IT support, resolving escalated tickets and technical issues. Deliver an exceptional customer experience with clear, professional communication. Maintain and troubleshoot applications, software, and server imaging. Perform remote software installations and network troubleshooting. Create and manage accounts in O365/Azure and on-prem Active Directory. Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7. Document processes and build internal knowledge base articles. Collaborate on IT projects, including application rollouts and system upgrades. Support and configure security systems (e.g., HikVision, iVMS 4200). Must have's to be successful: Bachelor's degree in a technology-related field with 2+ years' experience, or Associate's degree with 3+ years' experience in a similar role. Strong understanding of networks, firewalls, and network security. Proficiency with O365/M365 administration. Familiarity with Windows registry, NTFS permissions, and organizational units. Experience with helpdesk applications (SolarWinds preferred) and remote management tools. Ability to follow ITIL and ISO processes, meeting established SLAs. Excellent problem-solving and communication skills. Adaptability and eagerness to learn new technologies. Positive, collaborative, and professional demeanor. CompTIA A+ and Network+ certifications (or equivalent knowledge). Frequent travel between YWCA sites; valid driver's license and reliable transportation required. Experience supporting security and surveillance systems is a plus. Hours, Rate, and Benefits Hourly Range: $ 28.00 - $32.00 Hours: 40 Hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits Information At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Lift, carry, push, or pull up to 50 lbs (e.g., moving desktops, monitors, and IT equipment). Work in various physical positions, including bending, kneeling, and working under desks to access cabling. Use hands for fine motor tasks such as connecting hardware and adjusting small components. May spend periods of time standing, walking, or sitting while troubleshooting equipment. Exposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important. *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%#LI-Hybrid YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at ********************* with any questions or if you need accommodation for your application.

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do At YWCA Seattle | King | Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We're looking for an IT Service Desk Technician who's not only technically skilled but also thrives on helping people. In this role, you'll support staff across multiple sites so they can focus on making a difference in the community. This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You'll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you. We're especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is a Hybrid position- includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.Expectations of your role: Provide hands-on and remote IT support, resolving escalated tickets and technical issues. Deliver an exceptional customer experience with clear, professional communication. Maintain and troubleshoot applications, software, and server imaging. Perform remote software installations and network troubleshooting. Create and manage accounts in O365/Azure and on-prem Active Directory. Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7. Document processes and build internal knowledge base articles. Collaborate on IT projects, including application rollouts and system upgrades. Support and configure security systems (e.g., HikVision, iVMS 4200). Must have's to be successful: Bachelor's degree in a technology-related field with 2+ years' experience, or Associate's degree with 3+ years' experience in a similar role. Strong understanding of networks, firewalls, and network security. Proficiency with O365/M365 administration. Familiarity with Windows registry, NTFS permissions, and organizational units. Experience with helpdesk applications (SolarWinds preferred) and remote management tools. Ability to follow ITIL and ISO processes, meeting established SLAs. Excellent problem-solving and communication skills. Adaptability and eagerness to learn new technologies. Positive, collaborative, and professional demeanor. CompTIA A+ and Network+ certifications (or equivalent knowledge). Frequent travel between YWCA sites; valid driver's license and reliable transportation required. Experience supporting security and surveillance systems is a plus. Hours, Rate, and Benefits Hourly Range: $ 28.00 - $32.00 Hours: 40 Hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits Information At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Lift, carry, push, or pull up to 50 lbs (e.g., moving desktops, monitors, and IT equipment). Work in various physical positions, including bending, kneeling, and working under desks to access cabling. Use hands for fine motor tasks such as connecting hardware and adjusting small components. May spend periods of time standing, walking, or sitting while troubleshooting equipment. Exposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important. *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%#LI-Hybrid YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at ********************* with any questions or if you need accommodation for your application.

Job DescriptionDescriptionOPEN DATE: April 8, 2024 CLOSING DATE: April 22, 2024 POSITION TYPE: Trust FundAPPOINTMENT TYPE: Temporary Not to Exceed Three (3) Years SCHEDULE: Full TimeDUTY LOCATION: Washington, DC Non-Sensitive/Low Risk Open to all qualified applicants What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk. Complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer. The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply. Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. OVERVIEWThis position is in the Web Office, Digital Strategies and Engagement, National Museum of the American Indian (NMAI), Smithsonian Institution (SI). The NMAI promotes equity and social justice for the Native peoples of the Western Hemisphere through education, inspiration, and empowerment. In partnership with Native peoples and their allies, the museum fosters a richer shared human experience through a more informed understanding of Native peoples. The UX/UI Developer designs, develops, and maintains the online portal and other online products of the NMAl's Native Knowledge 360°ree; (NK360°ree;) education initiative to transform teaching and learning about Native Americans, collaborating with the NK360°ree; Online Production team in the production of audience-focused online experiences. Occasional travel may be required. Option for fully remote work. DUTIES AND RESPONSIBILITIES Designs, develops, and maintains the NK360°ree; online portal and other NK360°ree; online products using development tools and technologies, including CSS3, HTML, JavaScript, jQuery, XML, Adobe CC, and content management systems. Creates engaging user interfaces for NK360°ree; online products using visual design techniques and principles effectively to convey conceptual and educational project components. Develops wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Manages online content using content management systems (experience with Drupal preferred), and integrates application programming interfaces, social channels, and other systems, services, and data sources to enhance online products and engage online audiences. Applies user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing, to inform design decisions and create user-centered experiences. Develops user experiences that are responsive across devices and function effectively in major operating systems and browsers, and tests and optimizes online products regularly for functionality and performance. Ensures NK360°ree; online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Designs NK360°ree; online products that adhere to related project visual standards and museum brand style and guidelines. Manages the development and lifecycle of NK360°ree; online products, balancing competing priorities and coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.• Coordinates the work of staff and contractors in the design and development of NK360°ree; online products; develops plans and schedules; estimates resource requirements; manages project phases and monitors activities; and evaluates and reports on accomplishments against established key performance measures. Coordinates with the Office of Contracting and serves as contracting officer's technical representative on contracts for NK360°ree; online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Coordinates with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Utilizes Google Analytics 4, Webtrends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; generates recommendations for NK360°ree; online product performance and continual improvement of the user experience. QUALIFICATION REQUIREMENTSTo qualify for this position, applicants must possess a bachelor's degree (B.A.) from an accredited four-year college or university and/or 3-5 years of related experience (described below); or an equivalent combination of education and experience. Experience required for this position: Ability to expertly use development tools and technologies, including CSS3, HTML5, JavaScript, jQuery, XML, Adobe CC, and content management systems, to design, develop, and maintain complex websites and other online products. Ability to create engaging user interfaces for online products using knowledge of visual design techniques and principles effectively to convey conceptual and educational project components. Ability to develop wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Ability to manage online content using content management systems (experience with Drupal preferred). Ability to apply user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing to inform design decisions and create user-centered experiences. Ability to develop user experiences that are responsive across devices and function effectively in major operating systems and browsers, and skill in testing and optimizing online products for functionality and performance. Ability to ensure online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Ability to manage the development and lifecycle of online products, balancing competing priorities and expertly coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule. Knowledge of project management principles, methods, and practices, and ability to coordinate the work of staff and contractors in the design and development of online products, developing plans and schedules, estimating resource requirements, managing project phases and monitoring activities, and evaluating and reporting on accomplishments against established key performance measures. Knowledge of federal acquisition processes and procedures and ability to coordinate with the Office of Contracting and serve as contracting officer's technical representative on contracts for online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Ability to coordinate with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Skill using Google Analytics 4, Web trends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; ability to generate recommendations for online product performance and continual improvement of the user Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery." Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid. Commitment to Diversity, Equity, and Inclusion The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact **************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: *****************

Join Our Team at Native American Connections! Who We Are: Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care grounded in respect and tradition. Our Mission: Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve. Why Work With Us? When you join NAC, you're not just taking a job - you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures. What We Do: Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services. Affordable Housing: Safe, stable, and supportive housing options - from transitional housing to permanent low-income housing. Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education. Our Values: Health & Wellness | Quality | Accountability | Growth | Interconnectedness/Belonging | Community Now Hiring: We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership. If you're passionate about social change, cultural advocacy, and serving diverse communities with dignity and care - NAC is the place for you. Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization Apply Today & Make a Difference Tomorrow: Visit ************************************************* to view open positions and join our circle of care. IT HELPDESK TECHNICIAN POSITION SUMMARY: With a high degree of privacy, security, and professionalism, provide necessary technical services and support in a consistent and timely manner to Native American Connection (NAC) management staff, employees, and partners. Ensure NAC's mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support NAC's Help Desk, and various 24/7/365 business functions. RESPONSIBILITIES: Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members. Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties. Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority. Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses. Ensure that each workstation in the at all NAC offices/properties has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment. Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephonic devices. Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues and collaborating with other team members when needed. Perform assigned activities and tasks on schedule following IT standard processes and procedures. Periodically learn new technical skills on the job and attend relevant training throughout the calendar year. Occasional after-hours work required. Other duties as assigned. SKILLS: Detail-oriented with strong Organizational Skills and ability to follow processes. Outstanding verbal and written communication skills Exercises sound judgment and motivated to meet deadlines. Ability to prioritize, be resourceful and manage changing priorities. Ability to work independently and complete tasks within established deadlines. Ability to work well with others in a team approach. Ability to be thorough and pay great attention to detail. Ability to maintain confidentiality especially with respect to HIPAA and patient data. Ability to maintain professionalism and ethics. Demonstrate critical thinking, problem-solving, organizational and time management skills. Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors. Ability to take responsibility and accountability for actions and the results of actions. Excellent written and oral communication skills. Excellent customer service skills. Maintain NAC's Core Values when performing job functions and when interacting with NAC staff and partners. EDUCATIONAL/WORK EXPERIENCE REQUIREMENT: Computer Science Class work - AA degree preferred. Microsoft 365 experience. Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals. Basic knowledge of printer set up and troubleshooting. Web Browser Configuration Experience Familiarity with Network terminology. PC imaging, configuration, and repair experience a plus. Able to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor. Experience in working with the Native American population preferred. PHYSICAL DEMANDS: Able to sit, stand walk with/ without accommodations. NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary. DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited. FAIR LABOR STANDARDS ACT: This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work - apply today! What You'll Do At YWCA Seattle | King | Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We're looking for an IT Service Desk Technician who's not only technically skilled but also thrives on helping people. In this role, you'll support staff across multiple sites so they can focus on making a difference in the community. This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You'll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you. We're especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens. This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is a Hybrid position- includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.Expectations of your role: Provide hands-on and remote IT support, resolving escalated tickets and technical issues. Deliver an exceptional customer experience with clear, professional communication. Maintain and troubleshoot applications, software, and server imaging. Perform remote software installations and network troubleshooting. Create and manage accounts in O365/Azure and on-prem Active Directory. Analyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7. Document processes and build internal knowledge base articles. Collaborate on IT projects, including application rollouts and system upgrades. Support and configure security systems (e.g., HikVision, iVMS 4200). Must have's to be successful: Bachelor's degree in a technology-related field with 2+ years' experience, or Associate's degree with 3+ years' experience in a similar role. Strong understanding of networks, firewalls, and network security. Proficiency with O365/M365 administration. Familiarity with Windows registry, NTFS permissions, and organizational units. Experience with helpdesk applications (SolarWinds preferred) and remote management tools. Ability to follow ITIL and ISO processes, meeting established SLAs. Excellent problem-solving and communication skills. Adaptability and eagerness to learn new technologies. Positive, collaborative, and professional demeanor. CompTIA A+ and Network+ certifications (or equivalent knowledge). Frequent travel between YWCA sites; valid driver's license and reliable transportation required. Experience supporting security and surveillance systems is a plus. Hours, Rate, and Benefits Hourly Range: $ 28.00 - $32.00 Hours: 40 Hours per week Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits Information At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical Requirements Lift, carry, push, or pull up to 50 lbs (e.g., moving desktops, monitors, and IT equipment). Work in various physical positions, including bending, kneeling, and working under desks to access cabling. Use hands for fine motor tasks such as connecting hardware and adjusting small components. May spend periods of time standing, walking, or sitting while troubleshooting equipment. Exposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important. *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20% #LI-Hybrid YWCA encourages applicants with a variety of experiences to apply!At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health ConsiderationsAll employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity EmploymentYWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at [email protected] with any questions or if you need accommodation for your application.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 3-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped parts prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.