Help Desk Analyst jobs at Starfish Family Services - 57 jobs

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am - 5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. Exemption Status Nonexempt Compensation Detail $22.83 - $32.71 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Rotating schedules Monday-Friday 6:30 am - 5:00 pm. 8-hour shifts. On-site in Rochester, MN. Weekend Schedule Minimal on-call rotation (on-call work will be performed remotely.) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role The Deal Desk Analyst is the primary architect of our Quote-to-Cash and Subscription management processes. In this role, you will serve as the "connective tissue" between Sales, Finance, and Customer Success. Your mission is to ensure that every deal is commercially sound, billed correctly, and perfectly prepared for customer onboarding. This is a high-impact role that requires a blend of financial rigor, technical CRM expertise, and a proactive approach to process optimization. You Are A "Data Detective": You have a natural inclination to investigate discrepancies and a relentless drive to find the "source of truth." Process-Oriented: You enjoy identifying bottlenecks and implementing automation to reduce manual friction. Detail-Obsessed but Fast: You can maintain extreme accuracy while working against weekly deal deadlines and fast-paced sales cycles. A Strong Communicator: You are comfortable holding Sales and Customer Success teams accountable for data accuracy and documentation. You Will Own Deal Integrity: Audit every "Closed Won" deal to ensure pricing and commercial terms are accurate while verifying all onboarding and activation tickets are generated. Manage Subscriptions & Billing: Take full ownership of the HubSpot ↔ Chargebee integration, ensuring billing is set up correctly and subscription changes are executed flawlessly. Drive Compliance: Proactively follow up with stakeholders for missing information and ensure SPIFF payouts are tracked accurately based on verified data. Optimize Processes: Continuously reconcile product, billing, and CRM data to identify root causes of discrepancies and implement long-term fixes. You Have Must Have: Financial Foundation: 2+ years of experience and a background in Finance or Accounting with a solid understanding of revenue recognition and financial accuracy. CRM Expertise: High proficiency in HubSpot (or a similar CRM), with a deep understanding of data flow between sales stages and billing engines. Advanced Analytics: Expertise in Excel (Pivot Tables, VLOOKUP/XLOOKUP) to reconcile large, complex datasets from multiple sources. Operational Experience: Proven experience managing Quote-to-Cash or Subscription Management workflows. Nice to Have: Direct experience managing a HubSpot ↔ Chargebee integration. Previous experience in a SaaS environment focused on automated billing operations. Interview Process Initial Screen (30 min) Hiring Manager Interview (45 min) Financial Stakeholder Interview (45 min) Executive Interview (30 min) & Career Journey Interview (60 min) Reference Checks We Offer 100% remote work environment Medical, Dental and Vision insurance (within 30 days) 100% employer-paid medical insurance Equity package Flexible PTO (with 15 days minimum) Generous Parental Leave FSA and HSA options 401(k) Learning Stipend WFH Equipment Chance to work with the latest technology A collaborative, high ownership culture Opportunities for development and career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

What You'll Be Doing Cadmus seeks a mid-level consultant with experience in U.S. energy industry/utility potential studies and demand side management resource planning and to join our Planning and Assessment Team. The Energy Division at Cadmus provides advanced analytic and strategic consulting services to energy companies, utilities, governments, and non-profit organizations. We are looking for smart, creative, intellectually curious, and flexible people who enjoy working on technical challenges, have experience conducting potential studies for North American utilities and an understanding of utility planning, preferably in a consulting environment. The selected candidate will contribute to demand-side management resource potential studies and produce detailed deliverables that energy clients can use to inform short-term program and long-term resource planning decisions. They will support projects from start to finish, including conducting quantitative analysis, collaborating across project teams, and contributing to written reports and presentations. They will have the opportunity to work on/support multiple projects at the same time and broaden their knowledge of clean energy and the utility sector. Who We Are Cadmus provides government, commercial, and other private organizations worldwide with technology-empowered advisory and implementation services. We help our clients achieve their goals and drive lasting, impactful change by leveraging transformative digital solutions and unparalleled expertise across domains. At Cadmus, we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. As a member of our team, you'll collaborate with leading experts to support our clients across the globe. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and ample opportunities for professional growth. Join Cadmus. Together, we are strengthening society and the natural world. For more information, visit cadmusgroup.com. Responsibilities The selected candidate will help characterize energy efficiency and demand response impacts on a per building basis, coordinate meetings with a wide variety of clean-energy stakeholders, draft research findings, develop innovative approaches to solving clean energy challenges, conduct secondary research about emerging energy technologies, or present your work to external or internal parties. As a planning and assessment research consultant, the selected candidate will: Conduct research and analysis related to demand-side potential assessments and integrated resource planning across a range of technologies including energy efficiency, building electrification, demand response, EVs, solar, battery storage, combined heat and power, and other emerging technologies Provide input to inform data analytics and modeling Build or run models and analysis to assess demand side management potentials and integrated resource planning Synthesize research findings and analysis outcomes to derive insights relevant to client objectives Develop detailed reports and presentations, clearly articulating findings, methodologies, and data sources, and actionable recommendations Lead consulting project tasks including: Budget tracking, task planning, and team collaboration Communicating clearly and professionally with project managers, other team members, and clients to accomplish project goals and with support teams, including accounting, accounts payable, contracts, and operations regarding the health and status of tasks Taking accountability for task quality, completion, budget, etc., including ensuring all deliverables meet Cadmus standards and exceed client expectations Support business development activities, including proposals Nurture and build existing client relationships as a task lead Qualifications Bachelor's degree in a relevant area of study such as mechanical or environmental engineering, economics, statistics, mathematics, environmental studies, or other quantitative social science At least 5 years of experience managing or leading research or planning projects that include both qualitative and quantitative techniques An understanding of the technical and analytical processes required to estimate demand side management potential Direct experience working on or supporting utility demand-side management potential studies, energy efficiency program planning, and/or resource planning Demonstrated ability and experience managing multiple tasks Demonstrated understanding of concepts related to energy efficiency, demand response, solar, battery storage, electrification, and/or distributed energy resource potential studies Experience in data analysis and interpretation Experience with task planning and budget tracking Excellent verbal and written communication skills, including the ability to communicate complicated issues to both technical and non-technical audiences Experience presenting research findings in reports, client presentations, or analytical models Intermediate to advanced experience with Microsoft Excel, Word, and PowerPoint Preferred Qualifications Master of Arts or Science in a relevant area of study such as mechanical or environmental engineering, economics, statistics, mathematics, environmental studies, or other quantitative social science Prior experience managing, evaluating, or modeling demand response programs Prior consulting experience working independently to make decisions Experience with staff management and development Business development experience Intermediate to advanced skills with R and/or Python Analytical experience with strategic program planning, policy analysis, market research, advanced analytics and modeling, engineering, stakeholder engagement, and/or evaluation Additional Information: Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen. Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs. The minimum starting salary for this position is $80,000. The actual salary may be higher and will be determined by several factors, including relevant work experience, education, skills, and market competitiveness. We value the critical role safety and health protocols contribute to everyone's success at Cadmus and work together to align and comply with all federal, state, and local safety and health mandates to ensure a safe and valuable work environment. Cadmus is an Equal Opportunity Employer and prohibits unlawful discrimination. Cadmus is committed to providing a respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), sexual orientation (including gender identity and/or expression), national origin, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law. Learn more about Cadmus by visiting our website at: cadmusgroup.com

Job DescriptionDescriptionOPEN DATE: April 8, 2024 CLOSING DATE: April 22, 2024 POSITION TYPE: Trust FundAPPOINTMENT TYPE: Temporary Not to Exceed Three (3) Years SCHEDULE: Full TimeDUTY LOCATION: Washington, DC Non-Sensitive/Low Risk Open to all qualified applicants What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk. Complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer. The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply. Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. OVERVIEWThis position is in the Web Office, Digital Strategies and Engagement, National Museum of the American Indian (NMAI), Smithsonian Institution (SI). The NMAI promotes equity and social justice for the Native peoples of the Western Hemisphere through education, inspiration, and empowerment. In partnership with Native peoples and their allies, the museum fosters a richer shared human experience through a more informed understanding of Native peoples. The UX/UI Developer designs, develops, and maintains the online portal and other online products of the NMAl's Native Knowledge 360°ree; (NK360°ree;) education initiative to transform teaching and learning about Native Americans, collaborating with the NK360°ree; Online Production team in the production of audience-focused online experiences. Occasional travel may be required. Option for fully remote work. DUTIES AND RESPONSIBILITIES Designs, develops, and maintains the NK360°ree; online portal and other NK360°ree; online products using development tools and technologies, including CSS3, HTML, JavaScript, jQuery, XML, Adobe CC, and content management systems. Creates engaging user interfaces for NK360°ree; online products using visual design techniques and principles effectively to convey conceptual and educational project components. Develops wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Manages online content using content management systems (experience with Drupal preferred), and integrates application programming interfaces, social channels, and other systems, services, and data sources to enhance online products and engage online audiences. Applies user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing, to inform design decisions and create user-centered experiences. Develops user experiences that are responsive across devices and function effectively in major operating systems and browsers, and tests and optimizes online products regularly for functionality and performance. Ensures NK360°ree; online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Designs NK360°ree; online products that adhere to related project visual standards and museum brand style and guidelines. Manages the development and lifecycle of NK360°ree; online products, balancing competing priorities and coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.• Coordinates the work of staff and contractors in the design and development of NK360°ree; online products; develops plans and schedules; estimates resource requirements; manages project phases and monitors activities; and evaluates and reports on accomplishments against established key performance measures. Coordinates with the Office of Contracting and serves as contracting officer's technical representative on contracts for NK360°ree; online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Coordinates with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Utilizes Google Analytics 4, Webtrends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; generates recommendations for NK360°ree; online product performance and continual improvement of the user experience. QUALIFICATION REQUIREMENTSTo qualify for this position, applicants must possess a bachelor's degree (B.A.) from an accredited four-year college or university and/or 3-5 years of related experience (described below); or an equivalent combination of education and experience. Experience required for this position: Ability to expertly use development tools and technologies, including CSS3, HTML5, JavaScript, jQuery, XML, Adobe CC, and content management systems, to design, develop, and maintain complex websites and other online products. Ability to create engaging user interfaces for online products using knowledge of visual design techniques and principles effectively to convey conceptual and educational project components. Ability to develop wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency. Ability to manage online content using content management systems (experience with Drupal preferred). Ability to apply user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing to inform design decisions and create user-centered experiences. Ability to develop user experiences that are responsive across devices and function effectively in major operating systems and browsers, and skill in testing and optimizing online products for functionality and performance. Ability to ensure online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Ability to manage the development and lifecycle of online products, balancing competing priorities and expertly coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule. Knowledge of project management principles, methods, and practices, and ability to coordinate the work of staff and contractors in the design and development of online products, developing plans and schedules, estimating resource requirements, managing project phases and monitoring activities, and evaluating and reporting on accomplishments against established key performance measures. Knowledge of federal acquisition processes and procedures and ability to coordinate with the Office of Contracting and serve as contracting officer's technical representative on contracts for online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope. Ability to coordinate with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products. Skill using Google Analytics 4, Web trends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; ability to generate recommendations for online product performance and continual improvement of the user Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery." Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid. Commitment to Diversity, Equity, and Inclusion The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact **************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: *****************

Job Description ***Please Note: Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.*** The Company Who We Are: For more than 40 years, Aspira has been the market-leading provider of hardware, software, and services that help public agencies protect natural outdoor recreation resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. Aspira is transforming its technology and service model to give agencies more capacity and insight-streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. The Role What We Do: Within Client Support, the Technical Support team specializes in guiding clients through installations, configurations, upgrades, and the resolution of any issues with their hardware and software products. We collaborate closely with internal teams and third-party vendors to deliver seamless support using clear, simplified communication. Together, we ensure the reliable and efficient operation of our clients' point-of-sale systems while maintaining strong relationships and meeting service-level commitments. Who You Are: You are a problem-solver with people skills! You're a talented technical support professional with experience supporting hardware, software, and network products (such as PCs, tablets, printers, scanners, card swipes, cash drawers, switches, routers, modems, etc). You know how to balance your service-oriented nature with adherence to established SLAs. What You Do: In this role, you'll support our external clients (B2B) with any inbound technical support needs via phone, email, chat, and ticketing systems. You're the ultimate expert in our hardware-as-a-service products (both off the shelf and custom) and drive the analysis and troubleshooting of hardware, network, and software issues on behalf of our clients. You contribute to high client satisfaction scores by partnering closely with them all the way through resolution. Qualifications Certifications: IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification are preferred but not required Degree in IT, Computer Science, or a related technology field is preferred but not required Experience: 2+ years of experience providing virtual technical support to external customers experiencing hardware issues. 2+ years of experience providing virtual technical support to external customers experiencing software issues. 2+ years of experience with small office networks Proven track record of consistently meeting or exceeding expectations RE: Service Level Agreements (SLAs) Skills: Excellent interpersonal skills, with both internal and external parties Strong virtual troubleshooting skills Superior customer service and case management/issue management skills Tools: Ticketing: Jira, ServiceNow, vendor portals Communication: Slack, Amazon Connect Knowledge Base: Confluence Endpoint Management: ManageEngine, TeamViewer MS Office: Microsoft Word, Excel, Outlook Additional Information Hiring Process: The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc: Virtual Interview: Recruiter Screen w/ Talent Acquisition Manager Virtual Interview: Technical Screen w/ Hiring Manager Team Interview: A handful of virtual Interviews with the team Final Round/Executive Interview

Job DescriptionAs a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills Baseline qualifications • Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship Pay range $50,000 - $65,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. Direct supervisor Head of User Services How to apply ***************************************************************************************************************** About the department The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills Baseline qualifications • Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship Pay range $50,000 - $65,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. Direct supervisor Head of User Services How to apply ***************************************************************************************************************** About the department The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

Help Desk Technician Level II Job Description: UTEC is seeking a motivated and customer-focused Level II Help Desk Technician to join our professional services delivery team. This position plays a key role in providing technical support and problem resolution to our clients, helping to maintain our reputation as the premier Managed Services Provider (MSP) for mid-sized businesses and schools. The Help Desk Technician will handle a range of responsibilities, including end-user support, printer/MFP troubleshooting, and assistance with server upgrades and virtualization platforms. Responsibilities: Technical Support: Provide advanced (Tier 2) technical support for computer systems, servers, networks, hardware, and multi-function printers (MFPs). Serve as an escalation point for Level 1 technicians, assisting with complex troubleshooting and resolution. Perform advanced setup, configuration, troubleshooting, and remediation for: Desktop/Laptop Systems (Windows/mac OS) Microsoft Office 365 (Exchange, SharePoint, OneDrive, Teams) Servers (Windows and basic Linux administration) Microsoft Active Directory, Azure AD, and Group Policy Network Printers and MFPs Wireless Access Points and network infrastructure Backup and Disaster Recovery solutions Antivirus, EDR, and Patch Management platforms Monitoring and Management Systems (RMM) Zoom Conferencing software and other AV equipment Other client technology hardware and software Execute and oversee technology deployments, upgrades, and migrations following established procedures and best practices. Perform root-cause analysis on recurring issues and recommend long-term solutions. Contribute to process improvement by identifying gaps in existing procedures and creating or enhancing documentation and SOPs. Assist with security remediation efforts, including MFA enforcement, endpoint protection issues, and vulnerability mitigation. Contribute to process improvement by identifying gaps in existing procedures and suggesting enhancements or new documentation. Customer Interaction: Communicate effectively with clients to understand complex technical issues and explain solutions in a clear, professional, and confident manner. Handle escalated client interactions with professionalism, urgency, and ownership. Respond to inbound and outbound client calls, emails, and tickets while maintaining high customer satisfaction and SLA adherence. Demonstrate strong active listening skills to fully understand business impact and client concerns. Provide guidance and recommendations to clients on best practices and preventative measures. Additional Duties: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and configurations in the ticketing system. Collaborate closely with the delivery, project, and engineering teams to ensure smooth implementation and ongoing support of IT solutions. Mentor and assist Level 1 technicians through knowledge sharing and troubleshooting guidance. Perform daily monitoring and remediation of alerts related to patches, security, hardware, backups, and system health. Follow up with clients after issue resolution to confirm satisfaction and system stability. Escalate issues to Level 3 or Engineering when appropriate, providing clear documentation and troubleshooting history. Coordinate with vendors and third-party providers when necessary. Stay current with industry trends, emerging technologies, and best practices. Other duties as assigned. · Providing technical support whether it be on the phone, in person, or remotely. · Training customers and internal staff on troubleshooting and diagnosing problems. · Perform daily monitoring alerts on Patches, Security, Hardware, Backup. · Following up with Clients after a resolution has been made. · Escalate unresolved issues to the next level of support. · Route calls to appropriate resources and vendors when necessary. This position requires the ability to perform physical activities that support the job's responsibilities effectively. Candidates must meet the following physical requirements: Mobility and Endurance Ability to sit, stand, and bend for extended periods. Frequent movement between tasks may be necessary, requiring flexibility and stamina. Strength and Lifting Must be able to lift, carry, push, or pull items weighing up to 50 pounds safely and repeatedly as part of daily responsibilities. Occasionally handle heavier items using team-lift techniques or equipment like dollies or carts. Postural Tolerance Comfortable working in various postures, including bending, crouching, and reaching overhead, as required by the job tasks. Dexterity Ability to use hands and fingers to handle or operate tools, equipment, or other materials relevant to the position. Environmental Adaptability Ability to work in environments that may involve temperature variations, noise, or exposure to moving machinery depending on the role's setting. These physical requirements ensure the safety and well-being of the employee and the ability to meet the demands of the job effectively. Reasonable accommodations may be made for qualified individuals with disabilities, where applicable, in accordance with organizational policies and legal requirements. Qualifications: Associate's Degree in Computer Science or a related field (or equivalent hands-on experience). 3-5 years of IT support experience, preferably in an MSP environment. Strong working knowledge of Windows operating systems, servers, networking, and cloud services. Experience supporting small to mid-sized business environments. Certifications such as Network+, Security+, Microsoft, or equivalent are preferred. Self-motivated, detail-oriented, and capable of working independently. Strong desire to continue developing technical expertise and leadership skills. Skills and Competencies: Excellent verbal and written communication skills. Advanced troubleshooting and analytical problem-solving abilities. Ability to manage multiple priorities in a fast-paced MSP environment. Strong documentation and process-oriented mindset. Ability to adapt to evolving technologies and client environments. Proven customer service skills with a focus on ownership and accountability. Why Join UTEC? Opportunity to work with a collaborative and forward-thinking team. Ongoing training and professional development. A chance to make an impact by supporting businesses with cutting-edge technology solutions.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Blue Cross Blue Shield of MI (BCBSM) has exciting Summer 2026 internship opportunities within Information Technology in areas such as cyber security, data analytics, application development, programming, coding, network engineering/infrastructure, and more. Information technology is the backbone of BCBSM, supporting everything we do to improve the health of Michigan's residents and communities. The BCBSM IT division is invested in advancing technology to provide best-in-class customer support, protect member information with enhanced security, and develop sophisticated technologies. The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. Analyze business goals, objectives, and needs within the organization. Participate in networking events with BCBSM leaders and other interns. Engage in volunteer activities/community outreach to build knowledge of our communities and customers. Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). QUALIFICATIONS Current undergraduate or graduate student with a 3.0 GPA or higher required. Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship. Effective verbal, written communication and interpersonal skills. Strong analytical skills with the ability to work independently and as a member of a team. Excellent organizational skills to deal with multiple projects and priorities. Responsible for maintaining confidential information to the highest degree. Proficient in Microsoft Office suites and applicable BCBSM systems. Ability to develop and maintain effective working relationships. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

General Information: Clearance Required: Secret (or higher), or ability to obtain Job Type: Full-time Travel: Travel 10% of the time to customer sites and Jovian HQ. Position Summary: We are seeking an experienced Lead IT System Administrator to execute our organization's IT operations, with a strong focus on Microsoft Azure, Office 365, and enterprise infrastructure. The ideal candidate will have proven leadership capabilities, a deep technical background in cloud and on-premises environments, and the ability to carry out user support, system administration, and infrastructure projects from planning to execution. Key Responsibilities: IT Infrastructure Management: Design, implement, and maintain secure and scalable IT infrastructure, including servers, storage, networking, and cloud services. Cloud Administration: Configure, manage, and optimize Microsoft Azure resources (VMs, networking, identity management, security, backup/recovery, etc.). Office 365 Administration: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related services. User Support & Troubleshooting: Serve as the escalation point for complex technical issues, ensuring prompt resolution and high user satisfaction. Systems Monitoring & Security: Implement monitoring, patch management, endpoint protection, and security best practices to safeguard systems and data. Project Leadership: Lead IT projects from requirements gathering to deployment, including infrastructure migrations, upgrades, and integrations. Documentation & Policies: Develop and maintain IT policies, technical documentation, and standard operating procedures. Team Coordination: Mentor junior administrators, delegate tasks, and ensure cross-team communication for smooth IT operations. Vendor Management: Coordinate with external vendors, service providers, and consultants for hardware, software, and service procurement. Basic Qualifications: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of hands-on IT administration experience, with at least 2 years in a lead or senior role. Proven expertise in Microsoft Azure administration (IaaS, PaaS, security, networking). Strong proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune). Experience with Windows Server environments, Active Directory, Group Policy, and identity management. Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, load balancers). Strong troubleshooting and problem-solving skills. Excellent communication and leadership skills. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) are highly desirable. Preferred Qualifications/Skills: Experience with Linux Server environments. Knowledge of PowerShell scripting for automation. Familiarity with backup solutions and disaster recovery planning. Knowledge of Endpoint Privilege Management. Knowledge of Remote Support. Understanding of cybersecurity principles and compliance frameworks. Work Environment: Fast-paced, collaborative environment with opportunities to work on diverse IT projects. May require occasional after-hours or weekend work during critical updates or incidents. Why Join Us: Work on high-impact DoD programs supporting national defense and mission readiness. Engage with cutting-edge technologies across air, ground, and joint service domains. Be part of a collaborative and innovative team working at the intersection of technology and mission success. Competitive compensation, professional development, and growth opportunities in a secure, high-tech environment.

General Information: Clearance Required: Secret (or higher), or ability to obtain Job Type: Full-time Travel: Travel 10% of the time to customer sites and Jovian HQ. Position Summary: We are looking for a Junior Systems Engineer to join our dynamic team supporting the development and integration of aviation and ground-based systems for Department of Defense (DoD) programs. This is an exciting opportunity for a recent engineering graduate to begin their career in a mission-driven environment, working on cutting-edge technologies that support national defense and warfighter capabilities. You will assist in the requirements development, system integration, and lifecycle support of complex defense systems under the guidance of senior engineers and technical leads. Key Responsibilities: Assist in the analysis, decomposition, and management of system-level requirements. Support development of system architectures and interface control documents. Support development of software in collaboration with system and software team. Participate in software-hardware integration and basic testing activities. Help prepare engineering documentation such as specifications, verification plans, and design reports. Assist with system modeling, simulation, and configuration management tasks. Attend and contribute to technical meetings, design reviews, and stakeholder discussions. Perform data analysis and troubleshooting during integration and verification events. Learn and apply relevant DoD standards, MIL-STDs, and systems engineering processes. Use AI and other tools to accelerate the learning and create deliverables for the customers. Basic Qualifications: Bachelors degree in Systems Engineering, Electrical Engineering, Computer Engineering, Aerospace Engineering, Computer Science, or a related STEM discipline. Strong interest in defense systems, aviation, unmanned systems, or ground vehicle technologies. Basic understanding of systems engineering principles and the systems development lifecycle. Familiarity with one or more tools: MATLAB/Simulink, DOORS, SysML, Cameo, or equivalent. Excellent problem-solving, analytical, and written/verbal communication skills. Must be eligible to obtain a DoD security clearance. Preferred Qualifications: Internship, co-op, or project experience. Exposure to requirements management or model-based systems engineering (MBSE). Familiarity with software development and deployment through coursework or projects. Why Join Us: Mentorship and hands-on experience with real-world defense platforms. Exposure to air and ground systems in both development and operational support phases. Career growth in a multidisciplinary team working on mission-critical technologies. Training and certification opportunities (e.g., INCOSE, MBSE, security clearance sponsorship). Competitive compensation and benefits package.