Service Representative jobs at State Of Florida

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64906024 Pay Plan: Temp 64906024 Salary: $23.83 PER HOUR Total Compensation Estimator Tool FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY HEALTH SERVICE REPRESENTATIVE- 64906024 TEST & TREAT PROGRAM OPEN COMPETITIVE OPPORTUNITY This position requires you to work on site at one of our facilities located throughout Broward County. This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered. POSITION DUTIES & RESPONSIBILITIES: Working under the direct supervision of the HEALTH SERVICES SUPERVISOR - SES the incumbent in this position serves in a developmental capacity, providing direct disease and public health awareness intervention activities to CHD STD Prevention and Control Programs including PROACT, epidemiological case analysis and investigations, notification, counseling, and referral services of individuals exposed to or at-risk of infection for HIV/AIDS. * Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care providers to obtain demographic, medical, or other specific client information including address, telephone number, place of employment, social security number, race, sex, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client. * Conducts field investigations in accordance with current STD Program Policy to locate and provide education and linkage to care to individuals infected with HIV/AIDS and/or to refer individuals infected with or suspected to be at-risk of infection for STD's including hepatitis, HIV/AIDS or other bacterial, biological and/or viral agents for counseling, medical evaluation and/or treatment. This position will contact clients that have been lost to care and have not picked up their medication or have lost their Ryan White certification. * Performs case management activities as directed in the process of discovering and/or identifying individuals infected with HIV/AIDS. These activities will include but not limited to: Work prioritization and records documentation and management, clustering, HIV pre-and posttest counseling, visual case analysis and epidemiological techniques, STD*MIS data entry and/or other related activities. * Completes required records and reports including case management forms, laboratory request forms, travel reimbursement forms, HMC/CIS, etc. in accordance with current CHD and STD Program Policy and/or procedure. * Performs other duties as assigned. MINIMUM QUALIFICATIONS: * Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. * A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes. * Have experience working in the HIV field. * Have one (1) year or more experience working in the HIV field. * Have experience working in STARS, Provide Enterprise, and the Linkage Module PREFERRED QUALIFICATIONS: 1. Have one (1) year or more experience working in STAR, Provide Enterprise and Linkage Module. 2. Have a minimum of one (1) year of experience transporting clients to Test and Treat appointments. 3. Have one (1) year experience with interviewing, counseling, case management, or public health. 4. Have one (1) year or more experience working in the HIV field. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: BROWARD COUNTY The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: * State of Florida 401(a) FICA Alternative Plan (mandatory) * Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) * Workers' Compensation (mandatory, if needed) * Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) * Deferred Compensation (voluntary) * Employee Assistance Program (voluntary) * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Address: 150 N 18th Ave. Phoenix, AZ 85007 Posting Details: Salary: $38,500 Grade: 15 Job Summary: This position provides courteous, accurate, and timely customer service to the public of the State of Arizona while answering calls using the BVR call center system and to in person customers. This entails managing a high volume of customer calls that come into the call center while providing direction and assistance to each caller in a timely and professional manner. The incumbent will comply with statutes, rules, regulations, policies and procedures. Process and secure customer information, cash receipts, certified paper, applications, and confidential documents, may include amended or corrected documents. Will provide entry level customer service activities by performing tasks initiated by the general public. Job Duties: Provides complete and accurate service to applicants for birth and death certificate requests, amendments, corrections and court ordered paternity through the quality review and shipment of records to applicants. Ensures all mail is enveloped and properly secured each day. Sorts, opens and reviews incoming mail and distributes to appropriate area. (CONT BELOW) Answers telephone calls and gives appropriate guidance and information to the caller to facilitate resolution of the issue. Research the various databases to identify a record, order information and or status of an order. Log, document, and file returned mail. Contact customers to verify address information. Prepare logs, reports, and statements for monthly accounting and archiving. Review and approve/disapprove customer applications. Apply statutes, rules, policies and procedures. Assist with special projects requiring research, documentation, filing, and organizing. Other duties as assigned as related to the position (typically 5% - 10%) Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service techniques; * Use of office equipment and computer systems * General office procedures and practices * Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: * Oral and written communication * Using courtesy and tact when interacting with internal and external customers * Use of call center phone system * Operating a register and cash handling Ability to: * Learn general rules, regulations, and policies and procedures of Vital Records. * Work in a fast-paced high volume office setting dealing with the public * Provide information using oral and written communication * Understands written sentences and paragraphs in work related documents * Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preference(s): Minimum high school diploma or equivalent. 5+ years of experience in customer service or 3 years in a customer service call center environment. Experience with multiple line telephones, computer and technology preferred. Pre-Employment Requirements: Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: − Affordable medical and dental insurance plans − Paid vacation and sick time − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). − 10 paid holidays per year − Wellness program and plans − Life insurance − Short/long-term disability insurance − Defined retirement plan − Award winning Infant at Work program − Credit union membership − Transit subsidy − ADHS Student Assistance Pilot Program By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005202 Pay Plan: Career Service 73005202 Salary: $38,760.36 - $49,501.08 / annually Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Fort Myers The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: * Initiating and responding to requests * Coordinating with internal and external partners * Researching and resolving case issues * Gathering information and analyzing case data to determine next steps * Interviewing customers in person and/or over the telephone * Interacting with other states, employers, and other business partners * Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: * Experience processing information using a computer system. * Experience conducting research and analyzing information to make decisions.* * Experience communicating with others to gather information.* SUBSTITUTIONS: * *Relevant education may substitute for the required experience. PREFERENCES: * Experience with negotiation techniques in a business setting. SPECIAL NOTES: * This is a full-time position, standard workday of 8am - 5pm, Monday through Friday. * This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. * This position may require you to work outside your regular work schedule, should there be a business need to do so. * Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. * Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. * Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. * Gaps of employment of 6 months or more must be addressed on the application. * Applicants who do not provide all necessary information, may not meet the requirements for this position. SALARY: $38,760.36 - $49,501.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Alyssa Moraldo-Johnson, **************, ***************************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005202 Pay Plan: Career Service 73005202 Salary: $38,760.36 - $49,501.08 / annually Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Fort Myers The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: * Initiating and responding to requests * Coordinating with internal and external partners * Researching and resolving case issues * Gathering information and analyzing case data to determine next steps * Interviewing customers in person and/or over the telephone * Interacting with other states, employers, and other business partners * Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: * Experience processing information using a computer system. * Experience conducting research and analyzing information to make decisions.* * Experience communicating with others to gather information.* SUBSTITUTIONS: * *Relevant education may substitute for the required experience. PREFERENCES: * Experience with negotiation techniques in a business setting. SPECIAL NOTES: * This is a full-time position, standard workday of 8am - 5pm, Monday through Friday. * This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. * This position may require you to work outside your regular work schedule, should there be a business need to do so. * Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. * Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. * Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. * Gaps of employment of 6 months or more must be addressed on the application. * Applicants who do not provide all necessary information, may not meet the requirements for this position. SALARY: $38,760.36 - $49,501.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Alyssa Moraldo-Johnson, **************, ***************************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Requisition No: 866619 Agency: Department of Health Working Title: HEALTH SERVICES REPRESENTATIVE - 64085050 Pay Plan: Career Service Position Number: 64085050 Salary: $38,400.00 - $40,100.00 Posting Closing Date: 12/15/2025 Total Compensation Estimator Tool This is a Career Service Health Services Representative position working in the Lee County Department of Health. This Health Service Representative position at the Department of Health in Lee County is under the supervision of the Nursing Program Specialist. The Health Service Representative position involved primarily in the control and prevention of Tuberculosis. This employee is at risk for blood borne pathogens. This position has access to the following information Sets: Medical Records, HMS, HIV, Immunizations, Lab, Refugee Health, and Tuberculosis (TB). This position serves a large population of Spanish speaking clients and employee may be asked to perform interpreter services to facilitate patient services, if bi-lingual. This employee is required to have an annual assessment, which may require a TB screening. This position works closely with the Senior Community Health Nurse/TB Nurse Case Manager and other team members to ensure all TB patients' files are opened, followed, and closed appropriately. Incumbent will be able to perform phlebotomy after completing the appropriate training. Responsible for organization and maintenance of records, filing, scanning, retrieval, and overall maintenance of confidential records for the Tuberculosis (TB) electronic records. This position serves as the referral entry point for TB cases, suspects, LTBI and Interjurisdictional Notifications. Incumbent will register all incoming referrals in HMS and scan any documents into HMS. After registration and scanning, will refer patient to appropriate TB nurse for follow-up and appointment scheduling. Will maintain a checklist of documentation for each referral, assuring completeness of medical records received from referral source and will contact referral source to obtain needed documentation. Provides clerical support for the Refugee Health and TB Programs. May assist refugees to set up appointments within programmatic deadlines and verify refugee documentation. Enters TB services and HMC codes in to HMS. Responsible for Video DOT Program operation. After TB Nurse Case Manager determines eligibility of patients for video DOT and contacts TB Section to obtain state phones for video DOT. Maintains inventory of phones assigned. Reviews patient video DOT, assuring it meets video DOT protocol for completion for both live and store-it -forward video DOT. Documents completion of video DOT in HMS. Trains patients on VDOT setup and troubleshooting. Assists with the expansion of VDOT program as recommended in the manual. Follows up on missed VDOT sessions. Documents VDOT encounters according to IOP 360-02. Tracks medication administration in HMS Medication Tracking module. Responsible for tracking and completion of all TB Contact Investigation documentation in HMS under the guidance of TB Nurse Case Managers. Tracks completeness of Contact Investigation and reports needed actions for each active or suspect case contact investigation at TB Case conferences. Assists in documentation of TB Contact Investigations as directed by TB Nurse Case Manager. Distributes and collects sputum cans, performs TB screening tests, and phlebotomy as directed by TB Nurse Case Manager. Tracks and documents window period testing (8-10 weeks after exposure). Assists with prioritizing contacts (high, medium, low) based on established criteria. Helps schedule prioritized contacts within required timeframes. Supports documentation of contact evaluation outcomes. Maintains contact investigation materials and supplies. Assists with monitoring negative pressure room. Documents daily monitoring of negative pressure. Supports infection control procedures for TB clinic. Maintains infection control supplies (surgical masks, N95 respirators). Serves as a back-up for and assists TB DIS during peaks times with DOT and field visits. Assists with the distribution of TB Control Incentive and Enabler vouchers to patients and orders nutritional supplement supply based on physician's orders. Maintains inventory of cash equivalents (food certificates, bus tokens). Documents distribution using the Participant Incentive Tracking Log per DOHP 56-89. Prepares and submits Incentive/Enabler Request forms. Coordinates with the CHD business office on I&E accountability. Tracks effectiveness of I&E in promoting treatment adherence. Assists patients with applying for enablers (housing assistance, etc.). Prepares daily report of missed TB clinic appointments. Independently completes routine correspondence for the program. Prioritizes work assignments as required. Communicates and follows administrative and clerical policies and procedures. Provides oversight of TB Program vehicle(s) maintenance needs, overall operability, cleanliness, and communicates with TB Program Supervisor for planning of vehicle budgetary needs for the current and next budget cycle. Maintains the mileage log. Meet deadlines for submission of EAR's, timesheets, and other items requested. Attends staff meetings and in-service trainings. Performs other duties as assigned. Required Knowledge, Skills, and Abilities: * Knowledge of general office procedures and practices. * Knowledge of correct spelling, punctuation and grammar usage * Knowledge of standard business formats and styles for letters and business forms * Skill in operating a personal computer * Ability to operate general office equipment * Ability to follow office procedures and practices * Ability to organize and maintain filing systems * Ability to handle telephone calls in a courteous and effective manner * Ability to communicate effectively verbally and in writing * Ability to establish and maintain effective working relationship with others * Ability to understand, interpret and apply applicable rules, regulations, policies and procedures * Ability to prioritize individual workload * Ability to frequently bend, kneel, reach, and sit or stand for long periods of time * Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc. * Ability to work with occasional loud noises * Ability to locate information that is listed alphabetically and numerically * Ability to follow instructions * Ability to review data for accuracy and completeness * Ability to work independently or with minimal supervision. * Ability to work indoors with occasional temperature changes Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A Other job-related requirements for this position: * Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural. * This position will abide by all state and federal laws, rules, and DOH policies and procedures. * Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties. * Possesses high school diploma or GED * This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment. * Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position. * This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10. Working hours: (A) Daily from 8:00 A.M. to 5:00 P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Fort Myers The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: HEALTH SERVICES REPRESENTATIVE - 64084882 Pay Plan: Career Service 64084882 Salary: $41,920.00 ANNUALLY Total Compensation Estimator Tool FLORIDA DEPARTMENT OF HEALTH BROWARD HEALTH SERVICES REPRESENTATIVE- 64084882 COMMUNITY HEALTH -KIDCARE INTERNAL AGENCY OPPORTUNITY Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department. This position requires you to work on site at one of our facilities located throughout Broward County. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered. Duties and Responsibilities: Participate in community health events and outreach activities to promote Florida KidCare Health and Dental Insurance Program for children. Collaborate with outreach team to plan local marketing outreach activities, and participate in public relations activities such as television and radio appearances, and community events as assigned. Provide customer service via answering (954) INSURES line and assisting consumers with the KidCare application process. Will serve as the local source of customer service information for the community based organizations and consumers in Broward County. Will answer incoming calls, retrieve messages, return calls, assist with online applications and resolving technical issues. Coordinate and facilitate Florida KidCare educational presentations to the community and child-service agencies in Broward County. Assist Program Manager in stocking and distributing KidCare Program materials at places of business, child serving community organizations, schools, childcare providers, and Civic leaders. (applications, brochures, promotional items, and other information). Mail or hand deliver these materials as requested. Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues. Refer such issues to the appropriate Florida KidCare Program Office and complete an Outreach Sheet as needed Responsible for maintaining data logs of incoming calls, client's services, applications submitted, events attended and updating information into a database. Participate in all program activities hosted or attended by the department and Program Manager. Assist Program Manager with local advisory committee, known as KidCare Partners Taskforce, which is responsible for planning and assessing KidCare outreach activities performed in Broward County. . Performs other related duties as required. Knowledge, skills and abilities, including utilization of equipment, required for the position: * Knowledge of office procedures and practices. * Knowledge of the principles of correct grammar usage. * Knowledge of basic arithmetic. * Public speaking skills * Ability to work well with others. * Ability to plan, organize and coordinate work assignments. * Ability to determine work priorities, assigns work, and ensures completion of assignments. * Ability to review work for accuracy and quality of content. * Ability to assess employee work performance. * Ability to communicate effectively. * Ability to establish and maintain effective working relationships with others. * Ability to interpret rules, regulations, policies and procedures. * Ability to perform basic arithmetical calculations. * Ability to deal effectively with a variety of people. * Ability to prepare reports and maintain records. MINIMUM QUALIFITIONS : * Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency. * Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees) * Have customer service experience over the phone or in person. * Experience conducting community outreach. * Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and a willingness to drive to multiple sites as required by program needs. * Able to work evenings and weekends as determined by program needs. PREFERRED QUALIFICATIONS: * Experience facilitating community presentations. * Experience working with Federal Eligibility Programs. * Experience working with social service programs. * Bilingual, fluent in English/Spanish or English/Creole * Experience with Microsoft Office programs * Have a minimum of three (3) years of customer service experience over the phone or in person. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Broward County The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts; * Tuition waivers; * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: HEALTH SERVICES REPRESENTATIVE - 64000020 1 Pay Plan: Career Service 64000020 Salary: $40,992 Annual Total Compensation Estimator Tool Title: Health Services Representative-64000020 Location: Florida Department of Health- Collier County, Naples, Florida Open Competitive Opportunity Your Specific Responsibilities: The position of the Health Services Representative in the Tuberculosis (TB) area and is responsible for providing support to the TB nurse case managers; providing Directly Observed Therapy (DOT); assisting with contact investigations and assisting with the identification of TB cases. This position requires the person to function independently as directed within the TB team. This position is at risk for exposure to Respiratory pathogens (Moderate Risk Level) and bloodborne pathogens under Occupational Safety and Health Administration (OSHA) guidelines and requires semi-annual TB assessment which may include a Tuberculosis Skin Test (TST)/an Interferon-Gamma Release Assay (IGRA) test and/or chest x-ray; and is required to have up to date vaccinations for some vaccine-preventable diseases. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values. This position reports directly to the Nursing Program Specialist for Tuberculosis (TB). * Coordinates, schedules, and provides Directly Observed Therapy (DOT) in both clinic and field settings. * Initiates or assists with Tuberculosis (TB) contact investigations; locates and facilitates contacts to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Reports status of each contact to the Nurse Case Manager (NCM). Transports clients as needed. * Actively attempts to locate lost or non-adherent clients by telephone, home visits and other field investigation activities. Initiates corrective actions to re-establish services at the direction of the NCM. Reports on the status of each client to the NCM as needed and directed. * Performs basic testing for TB Program clients to include planting and reading Tuberculosis Skin Test (TSTs), sputum inductions, HIV counseling and testing, and phlebotomy. * Provides education to clients and others about TB and related topics. * Collects and records TB data into Health Management System (HMS) electronic health record or patient chart and assists with TB reports and Quality Improvement (QI) as directed. * Assists with coordination of respiratory fit testing program to include performing fit testing and documenting results in employee health chart and maintenance of fit testing database. * Sets up and maintains remote video monitoring equipment to facilitate DOT. Maintains documentation on video monitoring equipment assignment. * Provides back up in clinic area performing consultations on suspect/active cases, symptom screenings on previously infected clients, TST's and other-directed clinic assignments. * Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets, employee activity records (EARS), attendance of general and department staff meetings, required trainings. * Other duties as assigned. Required Knowledge, Skills, and Abilities: * Knowledge of tuberculosis disease process and its implication on the community. * Knowledge of methods to obtain direction to locations. Knowledge of medications, assessment of adverse effects of medications, and emergency procedures. * Knowledge of correct spelling, grammar, punctuation, ability to communicate effectively, and document. * Ability to work with others and work independently with needed. * Ability to conduct fact finding interviews, conduct health investigations and maintain confidentiality. * Ability to prioritize, organize and adapt to scheduled work assignments. * Ability to set up and operate a video telephone. * Ability to do data entry, create and use an Excel spreadsheet, use a fax machine, multi-line telephone, cell phone. Qualifications: Minimum: Current Driver's License and reliable transportation and willingness to use personal vehicle for business related travel. Required Disaster Training: Incident Command System (ICS) 100, 200 and 700 or to be completed within 90 days of employment. N-95 Mask - ability and willingness to wear an N-95 respirator. Multilingual - Fluent in both English and Spanish or English and Creole. Ability to perform phlebotomy and perform and read TST's. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Preferred: A Bachelor's degree from an U. S. accredited college or university in health or science related field required or comparable level experience working in a TB and/or surveillance program. Four years of direct experience can be subsituted for a bachelor's degree. Experience in brawing blood. Experience in Directly Observed Therapy (DOT). Experience using electronic health records. Experience working in a TB, communicable disease and/or surveillance program. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Naples, FL The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts; * Tuition waivers; * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005486 Pay Plan: Career Service 73005486 Salary: $38,760.36 - $49,501.08 plus $1,268.76 Competitive Area Differential (CAD) / annually Posting Closing Date: 12/15/2025 Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) West Palm Beach The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: * Initiating and responding to requests * Coordinating with internal and external partners * Researching and resolving case issues * Gathering information and analyzing case data to determine next steps * Interviewing customers in person and/or over the telephone * Interacting with other states, employers, and other business partners * Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: * Experience processing information using a computer system. * Experience conducting research and analyzing information to make decisions.* * Experience communicating with others to gather information.* SUBSTITUTIONS: * *Relevant education may substitute for the required experience. PREFERENCES: * Experience with negotiation techniques in a business setting. SPECIAL NOTES: * This is a full-time position, standard workday of 8am - 5pm, Monday through Friday. * This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. * This position may require you to work outside your regular work schedule, should there be a business need to do so. * Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. * Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. * Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. * Gaps of employment of 6 months or more must be addressed on the application. * Applicants who do not provide all necessary information, may not meet the requirements for this position. SALARY: $38,760.36 - $49,501.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Alyssa Moraldo-Johnson, **************, ***************************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005202 Pay Plan: Career Service 73005202 Salary: $38,760.36 - $49,501.08 / annually Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Fort Myers The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: * Initiating and responding to requests * Coordinating with internal and external partners * Researching and resolving case issues * Gathering information and analyzing case data to determine next steps * Interviewing customers in person and/or over the telephone * Interacting with other states, employers, and other business partners * Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: * Experience processing information using a computer system. * Experience conducting research and analyzing information to make decisions.* * Experience communicating with others to gather information.* SUBSTITUTIONS: * *Relevant education may substitute for the required experience. PREFERENCES: * Experience with negotiation techniques in a business setting. SPECIAL NOTES: * This is a full-time position, standard workday of 8am - 5pm, Monday through Friday. * This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. * This position may require you to work outside your regular work schedule, should there be a business need to do so. * Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. * Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. * Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. * Gaps of employment of 6 months or more must be addressed on the application. * Applicants who do not provide all necessary information, may not meet the requirements for this position. SALARY: $38,760.36 - $49,501.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Alyssa Moraldo-Johnson, **************, ***************************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005451 Pay Plan: Career Service 73005451 Salary: $38,760.36 - $49,501.08 / annually Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) Tallahassee The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue's Child Support Program Customer Contact Center in Tallahassee, Florida. This position performs customer support using a variety of methods including telephone, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: * Initiating and responding to requests * Coordinating with internal and external partners * Researching and resolving case issues * Gathering information and analyzing case data to determine next steps * Interviewing customers over the telephone * Interacting with other states, employers, and other business partners * Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: * 2 yrs experience processing information using a computer system * 2 yrs experience conducting research and analyzing information to make decisions * 2 yrs experience communicating with others to gather information using verbal and written communication skills SPECIAL NOTES: * Tentative work schedule of Monday through Friday 8:15 am - 5:15 pm. * This role is eligible for telework after you complete required training (6 months) and reach an acceptable level of proficiency. SALARY: $38,760.36 - $49,501.08 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: William Harrison Jr., **************, ***********************************. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37000914 Pay Plan: Career Service 37000914 Salary: $3,176.43 monthly/ $38,117.16 annually Total Compensation Estimator Tool PARK SERVICES SPECIALIST State of Florida Department of Environmental Protection Open Competitive This position is located in Chipley, FL Closing Date: 12/12/2025 Potential Resident Opportunity Position Overview and Responsibilities: Park Services Specialist (37000914) Falling Waters State Park Falling Waters State Park is looking for a self-motivated park service professional to fill a Park Services Specialist position, providing visitor services, maintenance, protection, administration, and resource management. This position serves as the parks Volunteer Coordinator. The applicant must possess good visitor service and administrative skills, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. Plans and conducts volunteer meetings, training, workshops, and orientation sessions. Develops and maintains volunteer job descriptions, procedural manuals, and personnel records. Coordinates and creates the volunteer schedule. Tracks volunteer hours in VSYS, prepare appropriate reports, and coordinate awards programs. Serves as a liaison between the park and the District Park Programs Development Specialist and the Education & Training Specialists. The applicant must be able to work rotating shifts including evenings, weekends, and holidays. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: * FPS volunteer policies and procedures * Florida's ecosystems and resource management techniques required to manage/restore natural communities * Cultural resource preservation and restoration techniques * Florida's natural and cultural resources * Good public relations * Technical report writing * Effective verbal and written communication principles and techniques * Computer operations and related software SKILL IN: * Communicating effectively verbally and in writing * Operating a cash register and reconciling receipts * Accurately preparing reports * Interacting with all internal and external customers and the general public in a professional, tactful, and courteous manner * Performing grounds and building maintenance which includes but is not limited to mowing, weed eating, pressure washing, and painting * Utilize power tools, including but not limited to, chain saws and drills, basic plumbing, including but not limited to, replacing outlets and circuit breakers * Basic carpentry, including but not limited to, boardwalk and fence repairs * Utilize a computer including but not limited to software programs such as Microsoft office suite ABILITY TO: * To successfully complete a background and fingerprint check. * Participate in Resource Management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide * Cleaning restrooms and picking up trash * Research, plan, and prepare educational, interpretive, and promotional materials and programs * Work independently * Communicate effectively both in writing and verbally * Work rotating shifts including evenings, weekends, and holidays * Maintain a valid driver's license * Establish and maintain effective working relationship with others * Plan, organize and coordinate work assignments * Coordinate special events * Compile, organize and analyze data * Perform a variety of skilled trade functions * Travel occasionally. Minimum Qualifications: * Valid driver's license. Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: Base salary $3,176.43 monthly/ $38,117.16 annually Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water, and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Falling Waters Sink is a 100-foot-deep, 20-foot-wide cylindrical pit into which flows a small stream that drops 73 feet to the bottom of the sink. The water's final destination is unknown. Only a few miles south of I-10, the park provides travelers with a quiet, serene stop on their journey. Visitors can see beautiful native and migrating butterflies in the butterfly garden, take a dip in the lake or have a family picnic. Hikers can experience the verdant, gently sloping landscape of North Florida. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers; * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37001140 1 Pay Plan: Career Service 37001140 Salary: $3,176.43 month/$38,117.16 annual Total Compensation Estimator Tool Park Services Specialist (37001140) State of Florida Department of Environmental Protection This position is located in Thonotosassa, FL POSITION OVERVIEW AND RESPONSIBILITIES: Hillsborough River Park is looking for a self-motivated park service professional to fill a Park Services Specialist position, providing visitor services, maintenance, protection, administration, and cultural resource management. The applicant must possess good visitor service and administrative skills, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. The applicant must be able to work rotating shifts including evenings, weekends and holidays. DUTIES AND RESPONSIBILITIES: Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply. This is moderately independent work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Hillsborough River State Park, Fort Foster State Historic Site and Ybor City Museum State Park. VOLUNTEER COORDINATOR Recruits, screens, trains and oversees volunteers. Utilizes established system to coordinate the park's volunteer and manpower augmentation program. Determine park needs and coordinates volunteer placement. Develop volunteer job descriptions, procedural manuals, and evaluations. Plans and oversees volunteer schedules, tracks hours, prepares reports, and coordinates awards program VISITOR SERVICES Explains facilities and services provided for public use, enjoyment and education. Visitor interaction including answering questions, providing information, assistance, and directions. Resolve customer complaints while maintaining good customer service and upholding the Florida Park Service image RESOURCE MANAGEMENT Participates in all aspects of prescribed fire. Monitors, maintains, and protects the natural and cultural resources of the park. Develops and implements resource management plans. Plans and participates in invasive species control using chemical and mechanical means. Implements site restoration projects. Participates in hydrological resource restoration and monitoring. Collects, analyzes, and records data MAINTENANCE - Construct maintains and repairs buildings, fences, trails, service roads, fire lanes, boardwalks, campsites, picnic areas and all other necessary facilities. Maintains cleanliness of grounds, facilities, and vehicles. ADMINISTRATION Prepares forms and reports on a wide range of subjects including fees, receipts, visitor use, visitor contact, patrols, wildlife sightings and population counts, accidents, crisis and miscellaneous incidents, vehicle, boat and equipment operations, property records, purchase orders and requisitions, etc. Answer telephone, operate radio equipment and maintain logs. Answers correspondence and maintains park files PROTECTION - Ensures park rules are enforced pertaining to all natural, historical and archaeological facilities and resources and use thereof for the enjoyment of the visitor OTHER - Performs other related duties as required Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: * natural and cultural resource preservation and restoration techniques * the principles, methods and techniques of training * administrative principles and practices * volunteer recruitment and management * grounds and facilities maintenance techniques SKILL IN: * communicating effectively verbally and in writing * accurately preparing reports * interacting with all internal and external customers and the general public in a professional, tactful and courteous manner * use of assorted hand tools, power tools and equipment. * utilize a computer including, but not limited to software programs such as Microsoft Office Suite ABILITY TO: * participate in all aspects of resource management, including, but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide * work outdoors in inclement weather conditions * operate motorized vehicles * communicate effectively verbally and in writing * follow verbal and written instructions/directions * work independently with minimal supervision * establish and maintain effective working relationships with others * collect fees, operate computer and point of sale systems, reconcile transactions * recruit, screen and train volunteers * complete interpretive training, present interpretive programs and coordinate special events * identify and investigate problems and take appropriate action to correct problems * conduct inspections, identify needs and investigate problems * work rotating shifts including nights, weekends and holidays * successfully complete ranger academy * maintain a valid drivers' license * successfully complete background & fingerprint check * properly wear uniform * comply with male and female hair grooming standards and body art and piercing restrictions Minimum qualifications: Valid drivers' license BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Pay: $3,176.43 month/$38,117.16 annual Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's leading agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Hillsborough River State Park Ybor City Museum State Park Fort Foster State Historic Site c/o Hillsborough Island Administration 15402 N. US 301 Thonotosassa, FL 33592 Opened in 1938 as one of Florida's first state parks, this park is divided by the swiftly flowing Hillsborough River. Fort Foster, a replica of an 1837 fort from the Second Seminole War, is located on the park grounds adjacent to the river. Ybor City Museum is located in Ybor City. The museum interprets the cigar industry dating back to the late 1800's. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers. * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37020203 Pay Plan: Career Service 37020203 Salary: $3,176.43/month $38,117.16/annually Total Compensation Estimator Tool Park Services Specialist (37020203) State of Florida Department of Environmental Protection This position is located in Tallahassee, Florida Post Closing Date 10-20-2025 Position Overview and Responsibilities: This is an excellent opportunity for a self-motivated, hard-working individual with experience working with cultural resource management tactics and best practices, operating and maintaining gas and diesel equipment, utilizing various hand and power tools, and have strong communication skills to fill a Park Services Specialist position at Alfred B. Maclay Gardens State Park. This position is responsible for providing visitor services, maintenance, protection, administration and resource management. The applicant will serve as the project coordinator by providing training, direction, and leadership to staff, volunteers and AmeriCorps members to accomplish cultural resource work projects. The applicant must possess good visitor services, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. The applicant must be able to work rotating shifts including evenings, weekends and holidays. VISITOR SERVICES - Meets visitors, answer questions, provides information and directions. Interprets park resources and the need for their preservation. Attempts to resolve visitor complaints while maintaining good public relations. Plans and conducts community outreach activities to expand public understanding of the Florida Park Service resource management and protection objectives. Represents the park and Florida Park Service to outside agencies and organizations, disseminating information and promoting outdoor recreation opportunities provided by the park. Participates in guided walks, plant care workshops, tours, recreational skills programs, special events and other interpretive activities. Collects fees, operates cash register/point of sale system in accordance with the direction established by the Bureau of Finance and Accounting and the Park Revenue Collection Procedures. RESOURCE MANAGEMENT - Observes, maintains and protects the natural, cultural, historic and archaeological resources of the park. Implements vegetation and wildlife management plans, maintains optimum species control via natural and chemical means. Participates in resource management projects including prescribed burning, invasive species removal, reforestation, plant community restoration, erosion control, pest species control and native wildlife management. Participates in planning and conducting resource management activities by implementing resource management techniques required to manage and restore natural and cultural resources. Assists in the development of resource inventories and management plans. Candidate researches the history of the park, both natural and cultural, maintains natural and cultural resource files, coordinates and participates in planning for appropriate preservation of cultural resources, and participates in implementation of such plans. Recognizes biological communities and the natural processes required for their maintenance. Serves as the project coordinator by providing direction and leadership to staff, volunteers and AmeriCorps members to accomplish natural and cultural resource work projects. MAINTENANCE - Maintains park structures, facilities, equipment and grounds through routine, preventive, and corrective maintenance practices. Conducts routine inspections to ensure proper maintenance standards are met. Operates equipment, power and hand tools related to plumbing, carpentry, electrical, masonry, landscaping, etc. Performs preventative and corrective maintenance on equipment and assigned vehicles daily. Communicates equipment and facility maintenance needs to management. Constructs, maintains and repairs small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, and all other necessary facilities, including historic structures. Operates a variety of equipment including chainsaws, lawn mowers, tractors and motor vehicles. Maintains cleanliness of grounds and facilities. ADMINISTRATION - Prepares a wide variety of reports, forms and logs related to all aspects of park operations. Answers the telephone, operates a park radio, uses computers with Florida Park Service software and various office equipment. Provides research, development, and library of funding sources for the park via corporate/foundation and public support entities including grant funding efforts. Designs and implements public marketing relations program to encourage corporate/foundation and private support of the park. PROTECTION - Ensures park rules are enforced pertaining to all natural, historical and archeological facilities and resources and use thereof for the enjoyment of the visitor. Maintains cleanliness of grounds and facilities. Ensures all aspects of security and safety are maintained. OTHER - Performs other related duties as required. Required Knowledge, Skills, and Abilities: Knowledge of: Florida ecosystems and resource management techniques required to manage/restore natural communities cultural resource preservation and restoration techniques principles for monitoring and preservation of prehistoric archeological resources technical report writing and effective verbal and written communication principles and techniques computers and related software grant writing general maintenance Skill in: communicating effectively verbally and in writing Accurately preparing reports Operation of Global Positioning Systems (GPS) Interacting with all internal and external customers and the general public in a professional, tactful and courteous manner Utilizing power tools, including but not limited to, chain saws and drills Utilizing two-way radios and computers including, but not limited to software programs such as Microsoft Office Suite Ability to: work rotating shifts including special events, nights, holidays, and weekends Participate in resource management tasks, including but not limited to non-native plant removal which may include application of herbicide Follow verbal and written instructions/directions Work independently with minimal supervision Establish and maintain effective working relationships Speak in public Understand and apply rules, directives, policies, laws, and regulations Conduct routine inspections, identify and investigate problems Clean park facilities, including but not limited to, cleaning restrooms, blowing sidewalks, and picking up trash Work outdoors in inclement weather Perform physical labor - Lift 40 pounds and assist in transporting items or other supplies 100 pounds or more Maintain a valid driver's license Successfully complete background & fingerprint check Comply with uniform standards Comply with hair grooming standards and body art and piercing restrictions. Minimum Qualifications: Complete Background Screening Valid Driver's License Position Of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with Directive 422, Position of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,176.43/month $38,117.16/annually Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Alfred B. Maclay Gardens State Park 3540 Thomasville Road Tallahassee, FL 32309 Alfred B. Maclay Gardens State Park (1,184 acres) is located in Leon County within the city limits of Tallahassee with a recreation area, trail system and a 28-acre masterpiece of floral architecture. The beautiful ornamental gardens were first planted in 1923 by Alfred B. and Louise Maclay after they purchased the property for their winter home. The gardens feature a picturesque brick walkway, secret garden, reflection pool, walled garden, and hundreds of camellias and azaleas. Peak blooming season is from January 1 through April 30, with the floral peak in mid-to-late March. Lake Hall provides opportunities for swimming, fishing, canoeing and kayaking. Pavilions and grills along the lakeshore provide the perfect setting for a picnic. Two short nature trails meander through the woods overlooking the lake. Hikers, bicyclists and equestrians can enjoy six miles of shared-use trails and five miles of designated biking trails winding through the woods surrounding Lake Overstreet. Click the attached link to learn more about this beautiful park: *********************************************** The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's benefits package for eligible OPS employees includes: Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at ************ or go to: ************************************************************************************ Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan; Flexible Spending Accounts; For a more benefits information, visit ***************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‐Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‐Free Workplace Act. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Working Title: PARK SERVICES SPECIALIST - 37001140 1 Pay Plan: Career Service 37001140 Salary: $3,176.43 month/$38,117.16 annual Total Compensation Estimator Tool Park Services Specialist (37001140) State of Florida Department of Environmental Protection This position is located in Thonotosassa, FL POSITION OVERVIEW AND RESPONSIBILITIES: Hillsborough River Park is looking for a self-motivated park service professional to fill a Park Services Specialist position, providing visitor services, maintenance, protection, administration, and cultural resource management. The applicant must possess good visitor service and administrative skills, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. The applicant must be able to work rotating shifts including evenings, weekends and holidays. DUTIES AND RESPONSIBILITIES: Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply. This is moderately independent work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Hillsborough River State Park, Fort Foster State Historic Site and Ybor City Museum State Park. VOLUNTEER COORDINATOR Recruits, screens, trains and oversees volunteers. Utilizes established system to coordinate the park's volunteer and manpower augmentation program. Determine park needs and coordinates volunteer placement. Develop volunteer job descriptions, procedural manuals, and evaluations. Plans and oversees volunteer schedules, tracks hours, prepares reports, and coordinates awards program VISITOR SERVICES Explains facilities and services provided for public use, enjoyment and education. Visitor interaction including answering questions, providing information, assistance, and directions. Resolve customer complaints while maintaining good customer service and upholding the Florida Park Service image RESOURCE MANAGEMENT Participates in all aspects of prescribed fire. Monitors, maintains, and protects the natural and cultural resources of the park. Develops and implements resource management plans. Plans and participates in invasive species control using chemical and mechanical means. Implements site restoration projects. Participates in hydrological resource restoration and monitoring. Collects, analyzes, and records data MAINTENANCE - Construct maintains and repairs buildings, fences, trails, service roads, fire lanes, boardwalks, campsites, picnic areas and all other necessary facilities. Maintains cleanliness of grounds, facilities, and vehicles. ADMINISTRATION Prepares forms and reports on a wide range of subjects including fees, receipts, visitor use, visitor contact, patrols, wildlife sightings and population counts, accidents, crisis and miscellaneous incidents, vehicle, boat and equipment operations, property records, purchase orders and requisitions, etc. Answer telephone, operate radio equipment and maintain logs. Answers correspondence and maintains park files PROTECTION - Ensures park rules are enforced pertaining to all natural, historical and archaeological facilities and resources and use thereof for the enjoyment of the visitor OTHER - Performs other related duties as required Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: * natural and cultural resource preservation and restoration techniques * the principles, methods and techniques of training * administrative principles and practices * volunteer recruitment and management * grounds and facilities maintenance techniques SKILL IN: * communicating effectively verbally and in writing * accurately preparing reports * interacting with all internal and external customers and the general public in a professional, tactful and courteous manner * use of assorted hand tools, power tools and equipment. * utilize a computer including, but not limited to software programs such as Microsoft Office Suite ABILITY TO: * participate in all aspects of resource management, including, but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide * work outdoors in inclement weather conditions * operate motorized vehicles * communicate effectively verbally and in writing * follow verbal and written instructions/directions * work independently with minimal supervision * establish and maintain effective working relationships with others * collect fees, operate computer and point of sale systems, reconcile transactions * recruit, screen and train volunteers * complete interpretive training, present interpretive programs and coordinate special events * identify and investigate problems and take appropriate action to correct problems * conduct inspections, identify needs and investigate problems * work rotating shifts including nights, weekends and holidays * successfully complete ranger academy * maintain a valid drivers' license * successfully complete background & fingerprint check * properly wear uniform * comply with male and female hair grooming standards and body art and piercing restrictions Minimum qualifications: Valid drivers' license BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Pay: $3,176.43 month/$38,117.16 annual Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's leading agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Hillsborough River State Park Ybor City Museum State Park Fort Foster State Historic Site c/o Hillsborough Island Administration 15402 N. US 301 Thonotosassa, FL 33592 Opened in 1938 as one of Florida's first state parks, this park is divided by the swiftly flowing Hillsborough River. Fort Foster, a replica of an 1837 fort from the Second Seminole War, is located on the park grounds adjacent to the river. Ybor City Museum is located in Ybor City. The museum interprets the cigar industry dating back to the late 1800's. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers. * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: STATE VETERANS' SERVICE OFFICER - 50000973 Pay Plan: Career Service 50000973 Salary: $45,479.98 Total Compensation Estimator Tool Requisition #865991 ANTICIPATED VACANCY STATE VETERANS' SERVICE OFFICER FLORIDA DEPARTMENT OF VETERANS' AFFAIRS Bureau of Field Services Bay Pines VA Medical Center Bay Pines, Pinellas County Starting Annual Salary: $45,479.98 Paid Bi-weekly Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application. MINIMUM QUALIFICATIONS: Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document MUST accompany your application. * Must have a valid Florida driver's license. * Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals. * Excellent customer service skills. * Excellent interpersonal skills: ability to work effectively with others. * Effective Team Player. * Excellent written communication skills. * Strong organization skills and ability to multi-task. * Successful completion of the due diligence process, to include but not limited to, a Level II background check and drug screen. PREFERRED QUALIFICATIONS: Preference will be given to candidates with the following knowledge, skills and abilities, as listed on their employment application / resume. * Three (3) years' employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs. * A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis. * Proficiency in Microsoft Office Suite: Word, Excel, and Outlook. * Proficiency in web-based applications and specialized internet research. * Experience with FDVA Vetra-Spec and VA VMBS program applications. POSITION DESCRIPTION: * The incumbent will be assigned to the Bureau of Field Services, Bay Pines VA Medical Center, in Bay Pines, Pinellas County. * The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans' Affairs. This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered. * Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting" appeals", provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required. * Review and interpret VA laws, rules and regulations affecting veteran's entitlements in applying for federal and state veterans' benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans' Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence. Complete forms and documents utilizing the Department's Systems. This includes entering all clients' information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the veteran or health care provider within 48 hours of the request. * Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues. Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes. * Represent the Florida Department of Veterans' Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department. Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities. Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery centers (DRC) throughout the state after natural disasters. * Assist in preparing forms, obtaining signatures, financial data, and personal information for veterans requesting admission to State Veterans' Nursing Homes. When necessary visit and provide assistance to the home in completing applications, verifying eligibility and financial data and assisting family members in obtaining state and federal veterans' benefits. * Visit and provide on-site assistance, claims preparation and submission of claims to all Florida National Guard units in the geographical area. Maintain contact with all guard and reserve units and active military installations in the Florida geographical area. * Perform other related duties to include but not limited to, attendance at conferences, seminars, schools of instruction and upon request serve as an instructor, or speaker at public events. * Other related duties as assigned by supervisor. This position is in the Career Service System. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: STATE VETERANS' SERVICE OFFICER - 50000853 Pay Plan: Career Service 50000853 Salary: $45,479.98 Total Compensation Estimator Tool Requisition #866165 STATE VETERANS' SERVICE OFFICER FLORIDA DEPARTMENT OF VETERANS' AFFAIRS VA Regional Office - Bureau of Claims Services Bay Pines, Pinellas County Starting Annual Salary: $45,479.98 Paid Bi-weekly Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application. MINIMUM QUALIFICATIONS: Must have served as a member of the Armed Forces of the United States; and must have been separated from such service under honorable conditions. A DD-214, Member Copy #4, and supplemental documentation to support your category claimed MUST accompany your application. In addition, the following is required: * An Associate's degree from an accredited college or university; an E-5 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis. * Five (5) years of experience in counseling, interviewing, public or business administration or handling veterans' affairs. * Excellent verbal and written communication skills. * Excellent interpersonal skills. * Successful completion of the due diligence process to include, but not limited to, a Level II background check and drug test. PREFERRED QUALIFICATIONS: Applicants with the following experience will be shown preference: * Service Officer experience in counseling, interviewing, or handling veterans' affairs. * Proficiency in Microsoft Office Suite: Word, Excel, and Outlook. * Proficiency in web-based applications and conducting work-related internet research. POSITION DESCRIPTION: This position is assigned to the VA Regional Office in Bay Pines, Pinellas County and is responsible for the following duties: Review and interpret Veterans' Administration (VA) laws, rules and regulations affecting veterans' entitlements in applying for state and federal veterans' benefits. Meet, interview, counsel and obtain information in order to prepare and submit claims. Conduct personal hearing with VA Representatives, Decision Review Officer (DRO), and Board Veteran Appeals (BVA). Preparation of hearing, notification to claimant and complete hearing preparation on a Hearing Worksheet. Complete forms and documents utilizing the Department's Vetraspec system. This includes entering all clients' information into the computer database. Protect all private medical information and claims information in accordance with appropriate regulation and statutes. Maintains contact with veterans' administration personnel at the regional office on matters related to requests and/or claims. Respond to telephonic, written, or inquiries from post and county service officers, veterans, and officials from other states relative to problems with the administration of veterans' benefits with the local agency jurisdiction. Represent the Florida Department of Veterans' Affairs by providing briefings and information on state and federal veterans' benefits at local events, military bases, medical center meetings, community fairs, homeless stand-downs and other events, as determined by supervisor and the department. Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery centers (DRC) throughout the state after natural disasters. Offer all veterans the opportunity to apply for voter registration. Other duties as assigned by supervisor and Bureau Chief in support of the FDVA's goals, objectives and mission. This position is in the Career Service system. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: