Support associate jobs in Cambridge, MA

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

The Senior Desktop Support Administrator supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence. Office location and hours: This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm.Availability for occasional travel and on-call support is essential. Responsibilities: Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues. Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices. Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools. Qualifications: Required skills include familiarity with Windows and mac OS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune. Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies. Basic understanding of networking and video conferencing technologies. Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support. A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial. Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: $80,000-$108,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room equipment. This person will have a strong emphasis on Executive Support and handling A/V & Conference Room equipment. The client uses both MacOS and Windows 10, and candidates will need advanced experience supporting both. Candidates must have strong customer service skills. MUST HAVE Qualifications: · REALLY GOOD Executive Support experience · Advanced A/V engineer experience (Zoom and cisco conference room equipment specifically) · must be confident with both MacOS and Windows 10 · Office 365 · Active Directory · InTune / Azure AD and JAMF Nice to Have: · Networking REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IT Associate A well-established investment management firm in Boston is seeking an IT Associate to join its growing technology team. Reporting to the Director of IT, this newly created position offers broad exposure across systems support, data management, and cloud migration initiatives. About the Role: The IT Associate will take on a variety of responsibilities supporting both firmwide technology operations and ongoing infrastructure projects. The role provides an excellent opportunity to gain hands-on experience in a collaborative environment where technology plays a key role in driving operational excellence. Key Responsibilities: Write SQL queries and batch scripts to extract and manage data across multiple databases. Support an ongoing firmwide project to transition data and systems to the cloud. Assist with server upgrades, software installations, and troubleshooting hardware and network issues. Provide responsive technical support to internal users and maintain system performance standards. Collaborate with the Director of IT on special projects and process improvements. Qualifications: Bachelor's degree in Computer Science or a related field. 1-2 years of experience in IT, database management, or technical support. Working knowledge of SQL, scripting, and cloud-based environments. Strong analytical and problem-solving skills with a proactive, team-oriented mindset. Compensation: Base salary up to $80,000, plus discretionary bonus and comprehensive benefits. This is a great opportunity for an early-career IT professional to develop a well-rounded technical foundation within a dynamic and professional firm environment.

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid Timings: 8:00 am to 5:00 pm ET The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

Senior IT Support | SaaS | $100,000 | Boston, MA About the Company: Our client is a leading enterprise technology firm delivering innovative cloud-based solutions that help organizations manage and secure their data. They offer a collaborative, fast-paced environment with strong growth opportunities and excellent benefits. Role Overview: We're seeking a Senior IT Specialist to lead technical support operations, manage desktop infrastructure, and oversee IT projects. This is a hands-on role requiring strong technical expertise and leadership skills. Key Responsibilities Lead and mentor the on-site IT support team. Manage IT projects including software deployments and hardware upgrades. Oversee inventory and procurement processes. Configure and support SaaS applications (Okta, Jamf Pro, Intune, Automox, Zoom, Office365). Act as escalation point for complex technical issues. Requirements Bachelor's degree or equivalent experience. 6+ years in IT support roles. Strong knowledge of networking, OS troubleshooting, and tools like Okta, Office365, Jamf Pro, Intune. Project management experience and excellent communication skills. Benefits Flexible hybrid work model. Comprehensive health, dental, and vision coverage. 401(k) with company contributions. Generous PTO and paid holidays. Professional development and training opportunities. ******************* | ************** | DM

Chisholm Chisholm & Kilpatrick (CCK) is a nationally recognized law firm committed to providing exceptional client service in the areas of Veterans Law, ERISA law, and Bequest Management. CCK is seeking an Information Security & Compliance Specialist to lead our information security and compliance program. The ISS will be responsible for helping to develop, implement, and oversee policies and controls that ensure compliance data security requirements and SOC 2 Type II audit certification. This hybrid/flexible position requires both strategic thinking and hands-on execution, with strong cross-functional collaboration across IT, legal, operations, and client-facing teams. Key Responsibilities: Develop and maintain the firm's Information Security Management Program (ISMP). Establish and enforce data governance and cybersecurity policies in accordance with SOC 2, and relevant state laws. Handle documentation of controls, risk assessments, audit responses, and security-related protocols. Lead regular risk assessments and threat modeling initiatives. Manage the SOC 2 Type II audit process, partnering with third-party auditors and internal stakeholders. Monitor cloud platforms, email, file sharing, and endpoints for data security compliance. Implement and maintain tools such as SIEM, MFA, and endpoint protection solutions. Evaluate third-party vendors for security posture and compliance alignment. Foster a culture of compliance through education and stakeholder engagement. Respond to incidents as needed, including triage, containment, and remediation support. Maintain up-to-date knowledge of industry trends, emerging threats, and best practices. Job Requirements: Bachelor's degree in information security, Computer Science, or a related field Minimum 5 years of experience in an information security role, preferably within a highly regulated environment. And understanding of state data security laws and regulations and experience preparing for or managing SOC 2 Type II audits. Familiarity with NIST, ISO 27001, or COBIT frameworks. Experience with security tools (SIEM, endpoint protection, DLP, MFA, etc.). Experience with the incident response life cycle. Excellent communication skills and ability to work with legal, technical staff and non-technical staff. Hybrid working model, must be within driving distance of Providence, RI Compensation & Benefits: Competitive salary based on experience CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits Gym membership reimbursement 15 days of PTO which increase to 20 days of PTO after 1 year plus 12 paid company holidays in 2025 401k matching Paid Parental Leave

Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 3+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC's/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment • Walk up Kiosk support • Vending and Locker resupply

Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. Experienced in repeat call analysis and developing preventive actions. Experienced in Problem management. Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency. Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client). Experience of ticketing tools (ServiceNow / Remedy etc.). Must haves: Desktop imaging Application Installation / support Outlook issues troubleshooting Printer related troubleshooting Conference room management Knowledge on ticketing tool Non-Technical Good Customer management skill Good in oral and written communication Able to interact and work with customers at different levels Driven and result oriented Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing various and computer systems in the field. The ideal candidate will possess a strong technical background and the ability to troubleshoot complex issues effectively. You will work closely with clients to ensure their systems operate efficiently and meet their needs. This includes Client/Server networking expertise. Windows 11 experience. Application and systems' migration. Responsibilities Knowledge of desktop Windows 11, server, server upgrades and migrations a must. Knowledge of Active Directory and user security a must. Conduct regular inspections of equipment to identify potential problems before they escalate. Provide technical sales support by advising clients on product upgrades and enhancements. Qualifications Proven experience in PC/Server maintenance required. Experience using precision measuring instruments for diagnostics is a plus. Technical sales experience is beneficial but not required. Strong communication skills in English are necessary for effective client interaction.

Rangam is seeking candidates for a Direct Hire role as a Technical Associate, Clinical Manufacturing, 3rd Shift with our client, one of the world's largest pharmaceutical companies. Seeking candidates in Andover, MA or willing to relocate. Use Your Power for Purpose Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in client's mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts ensure that patients and physicians have timely access to the medicines they need. What You Will Achieve In this role, you will: Take responsibility for individual contributions to achieve team deliverables, working effectively as a team member and coordinating with others. Manage personal time and professional development, being accountable for results. Follow standard procedures to complete tasks of varying scope, sequence, and complexity within the agreed timeframe. Identify and solve moderately routine problems. Complete assignments with moderate supervision using established procedures, referring deviations from standard procedures to the supervisor. Ensure work is reviewed for accuracy, quality, and adherence to standards. Engage in cross-functional communication with the tech transfer team, quality, and engineering as needed, and support continuous improvement initiatives using root cause analysis tools. Implement Current Good Manufacturing Practices (part of GxP) and safe handling techniques for solid dosage processing within the continuous manufacture/PCMM work stream. Perform Operator care tasks associated with the maintenance and operation of complex pharmaceutical manufacturing equipment. Generate, assist, and execute documentation related to solid dosage manufacture, including working batch record documentation and in-process run sheets. Here Is What You Need (Minimum Requirements) High School Diploma or GED with 2+ years of relevant experience Demonstrated experience in a biotechnology manufacturing or laboratory environment Operational knowledge of computerized systems Familiarity with Production Control Systems, Enterprise Resource Planning Systems, and other business systems Demonstrated capability to work as a team member in a matrix development team Excellent oral and written communication skills Proficiency in Microsoft Office Suite Bonus Points If You Have (Preferred Requirements) Solid understanding of fermentation and downstream processing techniques Experience with cGMP production of phase I/II clinical drug substances Experience in commissioning and qualifying process equipment Ability to execute microbial upstream and downstream processes Strong problem-solving skills Strong organizational skills and attention to detail PHYSICAL/MENTAL REQUIREMENTS Ability to effectively gown into and operate in a clean room environment for extended periods of time. Gowning may include coveralls, head cover, face mask, boot covers and gloves. Ability to lift 25+ lbs. Ability to stand and walk for extended periods of time. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Be able to work during non-standard hours including weekends when required. This is a third shift position working overnights Monday thru Friday. 9pm to 5:30am. Work week starts Sunday night at 9pm. Work week ends Friday morning at 5:30am. Work Location Assignment: On Premise The salary for this position ranges from $23.74 to $39.57 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with client's Matching Contributions and an additional client's Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at client's Candidate Site - U.S. Benefits | (uscandidates.my**benefits.com). Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Massachusetts - Andover location. Relocation assistance may be available based on business needs and/or eligibility. To find out more about Rangam, and this role, click the apply button. Satnam Singh SA Technical Recruiter | Rangam Consultants, Inc M: ************** E: ***************** | W: **************

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. What You'll do: Provide comprehensive technical support by applying substantial knowledge and experience to resolve a wide range of moderately complex issues. This role involves adapting solutions to various situations, conducting fact-finding to understand problems, and taking responsibility for service quality and timeliness. The position includes mentoring junior staff and contributing to process improvements within the support team. Handle complex help desk inquiries requiring analysis and adaptation of standard procedures. Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements. Perform advanced troubleshooting for desktop, hardware, and web application issues. Conduct comprehensive remote support sessions for multi-system technical problems. Develop and deliver client training on system usage and best practices. Contribute to knowledge base articles and process documentation improvements. Proactively identify system issues and coordinate appropriate response measures. Collaborate with other departments on technical projects and initiatives. Coverage for support roles during peak periods. Comply with all applicable Company policies and procedures. Regular and consistent attendance, including in-person attendance where required. Other work as assigned by your manager or leadership. The information in this job description represents a summary of the role and is not intended to be a comprehensive list of job duties. Responsibilities and duties of the position may change without notice at the Company's discretion. What you bring: Bachelor's degree in IT field or equivalent experience preferred Minimum 2-5 years of progressive technical support experience Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics Proficiency in multiple remote support platforms and monitoring tools Demonstrated ability to train users and create educational materials Understanding of ITIL principles and service management practices Excellent problem-solving skills with ability to analyze complex technical issues Strong interpersonal skills for client relationship management Relevant technical certifications preferred Working Conditions (Physical Requirements): Normal office environment. Some travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $51,100 USD - $80,300 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Salary USD $28.10/Hr. Description and Responsibilities Open Sky's Support & Stabilization Services provide an array of services to support youth up to the age of 22 years and families that may be experiencing emotional and/or behavioral challenges. Services provided include groups, therapeutic services to help children remain in their home, preparation support for children reunifying with family, permanency support, skill building, increasing social connections, and providing families with community resources to meet basic needs. The goal of the program is to provide families with access to services that are tailored to their individualized strengths and needs which gives youth the greatest chance for safety, permanency, and well-being. The Youth Support Specialist will be responsible for helping individuals develop the skills needed for self-management, including crisis and prevention planning, social skill enhancement, daily living skill education, stress management, education about mental illness and symptoms and self-reinforcement and contingency management while monitoring their progress toward achieving identified goals. Other Key Responsibilities: * Assist individuals in identifying individual strengths and interests. * Maintain files, documentation and meet deadlines for S&S Services and Rehab Option and all other licensing guidelines * Transport individuals in a safe manner in matters related to service delivery * Assist in providing continuity of service delivery to youth as needed Qualifications * Bachelor's degree in social services or related field required or five years of experience working with youth and families required. * Valid driver's license, acceptable driving history and reliable transportation, required. * Bilingual candidates and those with lived experience highly preferred. * Reliability, willingness to learn, and being open to new opportunities. About Us At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today! Benefits of Working for Open Sky Include: * Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities * Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) * We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. * Medical, Dental and Vision Insurance with Prescription Plan * 403b Retirement Plan with Employer Match * Life Insurance (100% Employer-Paid) * Eligible employer for the Public Student Loan Forgiveness Program * And more! Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status. Responsibilities 2025-10207

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: Remarketing Support Associate Your Location: Remote/Anywhere within the US Your Schedule: Monday - Friday 8:00 am - 4:30 pm EST You Report To: Remarketing Team Lead Your Compensation: $19.11 per hour plus a bonus! Learn more about our awesome Loss Mitigation Department About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! What you will do: Your duties include, but are not limited to: Review reports and photos of vehicles to assess damage and overall condition Input and track Sales information in Leapfrog Update and maintain auction statuses in AutoIMS Input receipt of post-sale checks Audit and send required documents for Gap/Warranty Cancellations Maintain post-sale document uploads Verify insurance coverage on recovered vehicles Assist with title tracking in the Allstate portal and Remarketing dashboard Assist Remarketing team with any other duties What you bring: Demonstrated historical career stability High School diploma or GED equivalent required 1+ years of Remarketing or Loss Mitigation experience preferred Previous experience in the automotive, lending, auto insurance, car dealership, mechanical, auction industries preferred Passion to establish a career with FHF, we grow our teams Excellent communication skills/must be a team player keeping all lines of communication open Ability to multitask, self-reliant Proficient knowledge of Excel and Outlook Strong attention to detail A “can do” attitude FHF Benefits… Great Perks - We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you. Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Do you thrive in a high-energy real estate environment? Are you the go-to person who keeps everything running smoothly behind the scenes? Were looking for a driven, detail-oriented Transaction Support Coordinator to help our buyers get into homes faster, while maximizing closings, follow-ups, and unmatched client service. Join a top-performing real estate team and become the operational partner to one of our highest-producing agents! Compensation: $75,000 - $100,000 yearly Responsibilities: What Youll Do: Match buyers with homes both listed and off-market Call all buyers weekly or based on their timeline Monitor activity triggers: signed contracts, missed offers, terminations, payment declines, etc. Ensure showings happen within 72 hours for qualified buyers Deliver weekly missed opportunity recaps and critical mass stats Confirm buyer paperwork is submitted, accurate, and signed in Dotloop Celebrate client milestones (pending, closing) and send post-closing gifts Help clients move quickly set up meetings, review criteria, and verify follow-up systems Prep agent performance reports and support with PPF meetings Handle transaction tasks including: Fire certificates Appraisals Inspections Walkthroughs Closings Water readings Qualifications: Youre a Great Fit If You: Love staying organized and juggling multiple tasks like a pro Feel confident talking to clients and building rapport over the phone Know your way around MLS, Dotloop, CRMs, and Google Workspace Thrive in a high-performance environment and want to be rewarded for results Are passionate about helping buyers achieve their dream of homeownership Apply Today! Join a real estate team that values your impact, rewards your results, and gives you the tools to thrive. About Company Why we do it: We see that the real estate industry is broken. We believe in thinking and operating differently from the industry. Everything we do, we believe in challenging the status quo. Mission Statement: To build quality lives. Our mission to our team: To build quality lives by empowering, equipping, and encouraging one another. Our mission to clients: To provide quality experiences to improve their lives. Our mission to our vendors: To provide quality relationships for a quality experience. Our mission to the community: To provide quality lives by giving back. #WHRE2 Compensation details: 75000-100000 Yearly Salary PI37083e44efd0-31181-37557157

Title: Direct Support Professional, MTP/TREE Department: Day Services Program Direct Supervisor: Program manager, Day Services Status: Hourly, Non-Exempt Inclusive. Innovative. Open-Hearted. We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do. This is a bargaining unit position. Schedule/Hours: Monday - Friday; 8:00 am - 4:00 pm Summary Direct Support Professional MTP/TREE staff are members of a team responsible for providing high quality direct care services to adults with developmental and intellectual disabilities in the MTP or TREE program who attend Incompass Day Services Programs. Staff are responsible for assisting individuals participating in groups and activities prescribed in the participants day habilitation support plan (DHSP) or Community Based Day Supports Individual Supports Plan (ISP). Day Services Direct Support Professional MTP/TREE staff are responsible for regularly interacting with and engaging program participants to ensure they are supported in the completion of their daily routine in the day services program. Staff will receive and must pass specialized training in order to provide enhanced supervision or interventions designed to address intensive behavioral support. Staff are responsible for treating all participants with dignity and respect and for ensuring the human rights of all participants served are met. Essential Job Functions Responsible for the health, safety and wellbeing of Participants served, seeking assistance and medical interventions as appropriate. Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of a Participant is suspected. Handle crisis situations according to agency policies and procedures, seeking resources when necessary. Monitor job site for safety, cleanliness and upkeep and take necessary action to ensure the same. Report safety concerns per established protocols. Establish rapport with Participants participating in the Day Service program. Support the learning of Participants by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication. Assists in the implementation of each participant's DHSP or ISP, ensuring that they are engaged in activities that will assist them to reach their goals and objectives. Follows all implementation strategies a written and directed. Assist Participants with any activities of daily living (ADLs) as applicable to each Participant's abilities. Support each Participant's existing relationships and assist in increasing their network of friends and acquaintances. Responsible for producing accurate, legible, and complete documentation for Participants served, including but not limited to treatment charts and data sheets. Carry out all interventions in a Participant's DHSP, ISP, or support plans as written and trained. Redirect and/or physically support Participants who may be aggressive using proactive techniques while maintaining self-control. Accompany Participants on community trips using agency vehicles. Communicate effectively, professionally, and respectfully with Individuals, co-workers, management, guardians, and others while on company time. Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals. Serve as an active, contributing, and problem-solving member of the team. Provide support to co-workers including relief staff by sharing knowledge about Participants as appropriate for the role of support staff. Attend and actively participate in mandatory staff meetings and training as well as supervision meeting Qualifications To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Experience/Education High School diploma or GED Previous related experience providing childcare/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. Intensive behavioral support experience required. An equivalent combination of education and related work experience may be considered. Veterans, Security, Criminal Justice backgrounds are highly encouraged to apply Certificates, Licenses, Registrations Must successfully complete all mandatory training as required by the Agency within the required timeframe. Current First Aid certification Current CPR certification PABC restraint training required. MAP training required for TREE positions. Language Skills Ability to effectively, professionally, and respectfully communicate with co-workers, management, Participants, guardians and stakeholders. Must be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion. Ability to speak effectively, professionally, and respectfully before groups. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Reasoning Ability Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, maintain composure and professionalism. Physical Demands While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk and hear. The employee must frequently lift and/or move up to 50 pounds. Employees working with individuals who require physical interventions for behavior control need to demonstrate competency in physical restraint techniques (PAC restraint certification required). Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud. This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job-related duty as directed by their immediate supervisor or another member of management in the Residential function. Employee Benefits Medical & Dental Plans Vision Life & Disability Insurance 403B Retirement Plan Flexible Spending & Dependent Care Accounts Tuition Reimbursement Program Employee Referral Program Generous Paid Time Off and Vacation Time

Pay Range: $16.00-$21.00/Hour Why Work at Finch Turf: Family-owned and family run Friendly and supportive environment Hardworking, awesome team Great benefits and compensation Qualities for Success: Takes pride in their work Self-motivated and willing to learn Adaptable to changing priorities Good work ethic & positive attitude Good communication skills High level of integrity Job Responsibilities: Mechanically inclined Load and unload trucks Move equipment Assist management and co-workers Maintain a safe and clean work environment Assist with inventory Other duties as assigned by Service Manager. Physical Demands: Ability to lift items weighing up to 50 lbs. Ability to work in varying shop temperatures and shop noise. Ability to stand and walk for long periods of time on concrete. Ability to bend, stoop, reach, and grip. Miscellaneous: Must comply with all aspects of Finch Turf's Drug Free Workplace Policy. All job offers are contingent upon a background check and drug test. Must have a valid driver's license. Compensation details: 16-21 PIde45070642aa-31181-30606200

Job Description Customer Service and Support Specialist

Full-time Description New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break. Our Core Values Care Like Family - go above and beyond for your team Show Pride - quality service with a smile Accountability - own your performance Drive Change - commitment to constant improvement Safety Always Dazzle - provide superior customer experiences Your Responsibilities and Duties · Field in person and phone inquiries by customers at the Natick carwash. · Provide information about our products and services to customers · Troubleshoot and resolve product issues and concerns · Document and update customer records based on interactions in our database · Develop and maintain a knowledge base of the evolving products and services · Site upkeep - maintain clean customer lounge and satisfaction cart · Other administrative and support duties to support the site as required Requirements Your Qualifications and Skills · Ability to build rapport with clients · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills Benefits · Competitive Hourly Rate: $20 an hour starting · Medical: we cover 50% of medical and dental insurance premiums · Vacation: You will receive paid vacation, sick, and holiday pay · Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles · Retirement: 401K plan with a 3% employer match · Scholarships - Tuition reimbursement and educational scholarships available Salary Description $20+ per hour