Who is Osteoid?
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in twenty years of use by thousands of labs and dental practices, Osteoid's software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. *******************
About the Role
We are looking for a Tier 2 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2026 and beyond. The Tier 2 Technical Support Representative will provide technical and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
**Only those located within the Raleigh-Durham, NC area will be considered for this role. **
What You'll Do
● Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
● Follow up with customers within a timely manner to ensure accurate resolution for their technical issues
● Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool
● Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users.
● Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual.
● Take ownership of issues and show professionalism and control
● Provide an extraordinary customer service experience
● Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or trade shows) and through content creation.
● Maintain and support our Knowledge Bases, both external and internal
Requirements
Skills and Abilities Required
● Associates Degree (2-year colleges), or Bachelor's degree (4-year universities)
● 2+ years of experience in technical support or a related field
● Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization
● Strong understanding of operating systems (Windows, mac OS, Linux) and common software applications.
● Able to quickly learn new systems, processes, and procedures, and grasp technical concepts
● Must have a passion for learning and demonstrable intellectual curiosity
● Able to manage competing demands, multiple priorities, while remaining adaptable and flexible
● Strong Communication & Interpersonal Skills
● Leadership & Initiative
● Collaboration & Teamwork
● Analytical & Problem-Solving Proficiency
● Integrity & Enthusiastic Attitude
● Professional Demeanor
Qualities We Look For
● Experience working with Medical Devices or Medical Software is a plus
● Proficient in medical and/or dental terminologies is a plus
● General technical knowledge and proficiency is a plus
Benefits
What We Offer
● Health, Dental, and Vision care for you and your family
● 401K savings plan with employer matching
● Generous PTO leave and paid holidays
● Casual work culture
● Gym Stipend
● Employee Assistance Plan
● Team bonding activities and more!
Pay Range
The expected pay range for this position is $56,160 - $58,240 per year DOE
Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.
$56.2k-58.2k yearly Auto-Apply 60d+ ago
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Custom Home Technical Specialist
Best Buy 4.6
Support associate job in Cary, NC
The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
Repairs products in clients' systems and expedites exchanges, installation, and programming.
Maintains accurate records for all post-installation technical activities.
Educates customers on their purchased equipment, including system operation tutorials.
Provides additional onsite training to installers.
Basic qualifications
2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent
2 years of customer service experience
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Must be at least 21 years of age
Able to lift 75 pounds individually or 150 pounds as part of a team
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
Consumer Electronics Industry Certification in networking, home automation, system integration, or similar area
Experience in an in-home installation environment
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$83k-101k yearly est. 60d+ ago
Technical Specialist
Arete Technologies 4.5
Support associate job in Raleigh, NC
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description:
A senior level resource Experienced ETL and Analytics developer using Pentaho data integration and Mondrian schema work bench.
North Carolina legislature passed SB 257 a few weeks ago. It will raise the juvenile age from 15 to 17 for most criminal offenses. This position will be responsible for designing data cubes to run in Pentaho's BA server to predict the work load increase per district and county so that staffing can be in place prior to the law going in effect on Dec 1 2019.
The Technical Specialist is a senior level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.
Skill
Experienced ETL and Analytics developer using Pentaho data integration and Mondrian schema work bench.
Experience designing and implementing type 1 and 2 slowly changing dimensions in a data mart.
Criminal or juvenile justice experience
Experience designing data cubes
SQL - Including DML and DDL
MDX
Qualifications
******Interview Mode: In Person Only*****
****Must have State experience in past*****
Additional Information
Best Regards,
Amrit Lal
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Your Role at Baxter
This is where your work saves lives
At Baxter, we are at the forefront of innovation in the medical device industry, dedicated to improving patient outcomes through advanced technology. Our Novum Infusion Pump Platform is a testament to our commitment to excellence, and we are seeking an experienced Embedded Qt Studio Software Architect to join our dynamic team. If you are passionate about creating cutting-edge software solutions that make a difference in healthcare, we want to hear from you!
Role Overview
As an Embedded Qt Studio Software Architect, you will play a pivotal role in designing and developing innovative software solutions for our infusion pump platform. You will leverage your expertise in model-view-controller (MVC) architecture, Qt development, and embedded systems to create efficient, reliable, and secure software that meets the highest standards of the medical device industry.
What you'll be doing:
Technical Leadership
Architectural Design: Lead the design and development of user interface software architectures for medical devices using Qt Studio.
Cross-Functional Collaboration: Work closely with cross-functional teams to define software requirements and draft comprehensive test cases to ensure specifications are met.
Mentorship: Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and innovation.
Continuous Learning: Stay abreast of the latest developments in Qt Studio and embedded systems technologies to drive innovation within the team.
Documentation: Develop and maintain detailed software architecture documentation and diagrams, ensuring clarity and accessibility for all stakeholders.
Quality Assurance: Ensure that software architectures meet stringent performance, reliability, and security requirements.
Qt Framework Expertise
Qt Development: Utilize advanced features of Qt Studio, including Qt Widgets, to architect scalable and efficient software solutions.
Design Patterns: Implement software architectures using MVC and/or MVVM patterns to enhance modularity and maintainability.
Automated Testing: Leverage the Qt Squish test framework to create and execute automated tests for Qt Studio applications, ensuring robust quality assurance.
Collaboration with QA: Partner with Systems and Quality Assurance engineers to ensure compliance with IEC 62304 guidance for FDA regulations.
Embedded Systems
C/C++ Development: Develop and maintain embedded software platforms using C/C++, ensuring seamless integration with hardware components.
Hardware Collaboration: Collaborate with hardware engineers to ensure reliable software and hardware interfaces, adapting software architectures as requirements evolve.
Code Quality: Lead design and code reviews to uphold high standards of software quality and performance.
Education: Educate junior engineers on the benefits and trade-offs of C++ design patterns and secure coding practices.
Version Control: Utilize version control systems such as Git to manage code effectively and ensure collaborative development.
What you'll bring:
Degree: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Experience: 10+ years of software development experience, with a strong focus on embedded systems and Qt Studio or similar user interface SDKs.
CI/CD Proficiency: Experience with Jenkins CI/CD pipeline, including creating and managing jobs, integrating with version control systems, and troubleshooting pipeline issues.
Medical Device Experience
Industry Expertise: Bring 5+ years of experience in the medical device industry, focusing on software development and validation.
Regulatory Knowledge: Demonstrate strong knowledge of IEC 62304, IEC 60601, and ISO 14971, along with familiarity with FDA 21 CFR Part 820 and EU MDR regulations.
Documentation Standards: Enforce rigorous software development and verification documentation practices, including software development plans, design documents, test plans, and validation reports.
Soft Skills
Agile Methodologies: Experience with Agile development methodologies, promoting flexibility and responsiveness in project management.
Communication Skills: Natural ability to communicate complex technical information to non-technical stakeholders effectively.
Leadership Mindset: Embrace a servant leader approach, fostering collaboration and mentorship across teams.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $160,000 to $220,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
#LI-MS1
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
$160k-220k yearly Auto-Apply 60d+ ago
Manufacturing Support Associate 3
Fujifilm Diosynth Biotechnologies 4.0
Support associate job in Holly Springs, NC
The Manufacturing SupportAssociate 3 performs manufacturing support activities to ensure compliant and reliable production. This manufacturing facility is 24/7 operational and the role may require to be flexible with working hours.
FUJIFILM Biotechnologies is building the future of bioproduction in Holly Springs, North Carolina. By end of 2025, we'll open North America's largest end-to-end CDMO biopharmaceutical manufacturing facility, offering drug substance production, fill-finish, and packaging under one roof.
We're looking for passionate, mission-driven people to help us realize this exciting vision and deliver the next vaccine, cure, or therapy. We offer a dynamic work environment and we're proud to cultivate a culture that will fuel your purpose, energy, and drive-what we call Genki. Ready to shape the future of medicine? Let's transform healthcare together!
Holly Springs, North Carolina, combines small-town warmth with proximity to Raleigh's thriving tech scene, making it the perfect blend of community and opportunity.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: ***************************************************
Job Description
What You'll Do
* During the project phase, leads operational readiness initiatives as well as site commissioning and qualification efforts• Supports reliable production through the following activities during regular operations• Leads troubleshooting including acting as a process subject matter expert (SME) for their process respective area(s)• Coordinates Batch Planning including process template creation and import and management of preventive maintenance plans (PMs)• Recommends and performs Documentation updates• Initiates and/or supports training, onboarding, and curriculum development and management• Coordinates non-batch activities and creation of associated documentation for changeover, PMs, column packing• Supports tech transfer• Initiates or supports change management records, investigations, corrective and preventive actions (CAPAs), and continuous improvement (CI) activities• Identifies and/or drives highly technical improvement projects in DSM• Supports inspections and audits• Performs other duties, as assigned
Basic Requirements
* High school diploma with 8 years related experience OR• Associate's Degree with 6 years of direct experience OR• BS/BA with 4 years of direct experience• Equivalent military experience or training
Preferred Requirements
* Associates or Bachelor's Degree preferably in life sciences or engineering
* BioWorks or BTEC Capstone cGMP coursework preferred
PHYSICAL REQUIREMENTS
PHYSICAL DEMANDS
* Ability to discern audible cues
WORKING ENVIRONMENT
PHYSICAL DEMANDS
* Ability to stand for prolonged periods of time.
* Ability to sit for prolonged periods of time.
* Ability to conduct activities using repetitive motions that include wrist, hands and/or fingers.
* Ability to conduct work that includes moving objects up to 10 lbs.
ENVIRONMENTAL CONDITIONS
* Will work in heights greater than 4 feet
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (FDBN_****************).
$69k-88k yearly est. Auto-Apply 22d ago
Support Specialist
ISG 4.7
Support associate job in Raleigh, NC
Department
Administration
Employment Type
Full Time
Location
Raleigh, NC
Workplace type
Onsite
Compensation
$20.00 - $35.00 / hour
Essential Duties Skills, Knowledge and Expertise ISG Employee Owner Benefits About ISG We are 100% owned by our employees! ISG's Employee Stock Ownership Plan (ESOP) allows for broader ownership, the ability to be directly connected to performance, and our culture of accountability and opportunism is amplified. Put simply, everyone works hard = everyone benefits, not just an elite group.
We are focused on strengths, using those talents to guide personal development and team collaboration. We are involved in our communities and lead through empowerment. Firm growth is a direct reflection of the dedication, ingenuity, and hard work each ISG owner brings to the office and field every day.
ISG's growth and sustainability are based on the unwavering belief that we need to grow for the betterment of our people and firm. We are entrepreneurial. We believe in having the right people onboard and being disciplined during good times and when faced with new challenges. And most importantly, we foster growth through positive mentorship and progressive ideas that lead to strategic, contextual based decisions. We believe that this unwavering commitment to our culture, clients, and dynamic qualities translates to better services for our partners, and that it will continue to guide ISG's future.
Learn more about ISG at *********************
Interested in learning more about ISG? Follow us on LinkedIn, Instagram, YouTube, Facebook, and X.
$20-35 hourly 60d+ ago
Client Support & Implementation Specialist
Betanxt Inc.
Support associate job in Cary, NC
Level/Function: Specialist, Client Support Services
Title: Client Support & Implementation Specialist
About BetaNXT
BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.
BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.
Overview of the Client Support & Implementation Specialist:
The Client Support & Implementation position plays a pivotal role in driving client satisfaction and advancing strategic partnerships within the Investor Communications space. This position works closely with the Senior and Director members of the team to lead a high-performing, client-focused service team dedicated to delivering exceptional support to BetaNXT's broker-dealer clients.
This is a hybrid position based out of our Cary, NC office location with an in-office requirement of 3 days per week.
Duties and Responsibilities of the Client Support & Implementation Specialist:
Serve as a trusted advisor to clients, offering expert guidance on BetaNXT's Investor Communication services and ensuring seamless service delivery.
Support the Relationship Management team by participating in client meetings and user groups, both on-site and off-site, to strengthen business relationships and identify growth opportunities.
Maintain and nurture client relationships, ensuring expectations are met and exceeded in a holistic and productive environment.
Participate in project management initiatives for new Investor Communications offerings, contributing strategic insights and execution support.
Partner with technology teams to develop and refine software solutions aligned with client needs.
Collaborate with operations to uphold quality control standards and ensure consistent service excellence.
Facilitate client onboarding processes including scheduling, reporting, issue tracking, and risk escalation.
Conduct analysis of incoming and outgoing data to support seamless platform transitions.
Engage directly with clients to explain documentation requirements, regulatory considerations, and onboarding expectations.
Lead client-facing calls and meetings, providing direct support, documentation, and follow-up throughout the onboarding lifecycle.
Coordinate cross-functional resources to meet client needs.
Monitor project quality and efficiency, ensuring client satisfaction throughout the onboarding lifecycle.
Skills and Experience of the Client Support & Implementation Specialist:
6+ years of hands-on business operation experience in the financial services industry.
Demonstrated expertise in the client-facing project management.
Proven experience in a B2B environment with the ability to build and maintain strong client relationships.
Exceptional organizational and time management skills; able to prioritize and complete tasks within established deadlines.
Proficiency in Microsoft Office Suite; effective use of email and phone communication.
Excellent verbal and written communication skills.
Proven research capabilities and attention to detail.
Excellent analytical and problem-solving skills.
Travel to client locations is required.
$37k-54k yearly est. Auto-Apply 60d+ ago
Client Support Associate
EMH 4.1
Support associate job in Chapel Hill, NC
Responsive recruiter Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client SupportAssociate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$29k-43k yearly est. Auto-Apply 60d+ ago
Client Support Specialist - Financial Services, Raleigh, NC
Advyzon
Support associate job in Raleigh, NC
Job DescriptionJob Title: Client Support Specialist Department: Customer Success / Client Services Job Type: Full-TimeAbout the Role We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
Maintain up-to-date records of client interactions using CRM and support ticketing systems.
Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Qualifications
Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
Prior experience in client support, customer success, or technical support is a plus-preferably in a FinTech, SaaS, or financial services environment.
Strong understanding of financial products and support systems.
Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
Familiarity with APIs, data security practices, and financial compliance is a plus.
Empathetic communicator with a client-first mindset and a passion for financial technology.
What We Offer
Competitive salary and performance bonuses
Health, dental, and vision insurance
Professional development and training programs
Opportunity to grow in a rapidly scaling FinTech company
Powered by JazzHR
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$38k-54k yearly est. 28d ago
CPC Processor Customer Support
Datavant
Support associate job in Raleigh, NC
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
+ **This is a Remote role (Call Center)** **- Full-Time: Sun-Wed 12:00am-11:00am EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 2d ago
Direct Support Coordinator
Residential Services/RSI 3.6
Support associate job in Chapel Hill, NC
Do you want to use your degree in psychology, sociology, social work or other human services to make a difference in the lives of others? RSI is looking for motivated, enthusiastic people to lead the staff and work with residents in our group homes for individuals with intellectual and developmental disabilities.
Job Description:
Lead and supervise all shift activities, including all personnel.
Provide support and supervision of RSI residents to lead self-directed lives and to participate fully in their home and community environments.
Implement Individual Support Plans, RSI's Policies and Procedures, principles of normalization, and maintain a therapeutic relationship with residents.
Create a hospitable and professional work environment and function as a positive role model for residents and staff.
Current Openings/Schedules:
Wed. - Sat. and every other Sun. which includes 2nd shift and overnight sleep shifts which pays $31,479. per year.
Benefits:
RSI employees participate in an array of training classes (such as Orientation, North Carolina Interventions, CPR/Standard First Aid, Driving Safety, and Medication Administration) to add to their resume. Employees also enjoy the benefit of a fun, casual work environment based on teamwork. Other pay and benefits include health/dental insurance, FREE life insurance, educational assistance, 403(b) retirement and more!
Minimum Qualifications:
High School Diploma or GED
At least 18 years of age
Bachelor's degree in Special Education, Psychology, or a related field preferred
Experience in the I/DD field preferred
Physical Requirements:
Must be able to assist with lifting and transferring residents.
Must be able to assist with personal care (toileting, showering, dental hygiene, etc.)
Must be able to assist residents with and participate in physical activities such as walking, running, swimming, etc.
Required experience:
I/DD Field: 1 year
Required license or certification:
Valid Driver's License and a safe driving record.
$31.5k yearly 2d ago
Peer Support Specialist
Easterseals Port 4.4
Support associate job in Dunn, NC
Do you have a passion for making a real difference in the lives of people living with mental health and substance use challenges? At Easterseals PORT Health, we're seeking a compassionate and dedicated full-time Peer Support Specialist to join our team in Dunn, NC. As a valued member of our collaborative Assertive Community Treatment (ACT) team, you will work to transform the lives of our clients by providing a comprehensive range of services in the community that treat the whole person and empower them to find their way forward.
What You'll Do
The Peer Support Specialist will provide life experience with mental illness, substance use and behavioral health services that professional training cannot replicate. This team cares directly for our clients in various community settings to provide them with coaching, mentoring, and consultation that promotes recovery, self- advocacy, and self-direction. This is a community-based position with daily travel in the service area that may work outside of traditional business hours.
How You'll Benefit
Being part of our team means we value and encourage your personal growth and development. You'll earn an hourly salary based on your experience between $15.00 and $20.00 hourly, plus enjoy a Monday through Friday, full-time, 8am-5pm with some afterhours/weekend on call work. We offer competitive benefits to benefits eligible positions
Our benefits include:
Paid time off and paid holidays
Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
Life Insurance, Disability Insurance and more
403(b) Retirement Plan
Employee Assistance Program and Legal services, as needed
Lots of Merchant Discounts to improve your purchasing power!
We provide all work tools
We are a Public Student Loan Forgiveness (PSLF) qualifier
What we're looking for
To join our team, you must be willing to provide care in various community settings and have a passion for helping others. We also require the following:
A minimum of a high school diploma or GED required.
Must be an NC Certified Peer Support Specialist.
“Lived experience” and a personal recovery story specific to primary mental illness or substance use disorders.
Minimum of two years' experience working with the Adult Mental Health population.
Must have current, unrestricted, state-appropriate driver's license, unrestricted vehicle insurance and own vehicle for community-based travel throughout designated territory.
You will be on rotational crisis call services.
Must be able to pass a criminal background check.
If you are a kind, compassionate licensed professional looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: *********************** OR by sending your resume to *****************************
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That's why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
$15-20 hourly Easy Apply 36d ago
Customer Support Technician Tier II VIP
Computer World Services 3.9
Support associate job in Morrisville, NC
Job DescriptionComputer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician - Tier II VIP to provide advanced technical support for VIP users and high-touch clients. This role is critical in ensuring the seamless operation of IT systems and user satisfaction through professional and timely resolution of technical issues. The ideal candidate will possess in-depth technical expertise, excellent communication skills, and a proactive approach to troubleshooting and customer service.Key Tasks & Responsibilities
Technical Support:
Provide phone, email, web, and in-person support for IT issues, including e-mail, directories, operating systems, desktop applications, and custom applications deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software issues, supporting both PC and Mac systems, and resolving printer problems.
Deliver VIP and high-touch Tier 2+ support, ensuring prompt and professional assistance to executives and high-priority users.
System and Asset Management:
Assist with configuration, operation, and optimization of IT systems and assets.
Perform system capacity analysis, planning, and resource utilization optimization.
Provide guidance to users in accessing and using business systems effectively.
Customer Interaction:
Deliver exceptional customer service while clearly communicating technical solutions to users with varying levels of technical expertise.
Follow up with users to confirm issue resolution and maintain a positive support experience.
Technical Knowledge:
Stay informed about system updates, configurations, and newly deployed applications under the contract.
Provide users with best practices and guidance to optimize system use and prevent recurring issues.
Device Management and Repairs:
Build, configure, and maintain desktop and endpoint devices.
Perform advanced hardware repairs, including Tier 3+ physical support and Dell hardware
Documentation and Reporting:
Accurately log issues, solutions, and resolutions in the ticketing system.
Contribute to maintaining and enhancing knowledge base articles for frequently encountered issues.
Education & Experience
Qualifications and Skills:
Minimum of 5-7 years of experience in IT support roles, particularly in high-touch, VIP environments.
Expertise in supporting complex IT requirements and high-demand users.
Advanced knowledge of operating systems, desktop and endpoint device management, and hardware troubleshooting.
Preferred Skills:
Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
Familiarity with remote support tools and methodologies.
Proven ability to manage and resolve escalated support issues with professionalism and efficiency.
Experience with system capacity analysis and planning.
Excellent interpersonal and communication skills to interact effectively with users at all organizational levels.
Certifications
Microsoft Certified Professional (MCP)
CompTIA A+
Dell Certified Systems Engineer
ITIL certification v4 preferred.
Security Clearance
Applicants must be eligible to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Potential hybrid work available for this position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***********.
$36k-53k yearly est. Auto-Apply 58d ago
Route Support Service Professional
Nw Exterminating Co
Support associate job in Burlington, NC
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.
Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!
Starting Hourly Rate $17-$20
Responsibilities
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you a hard worker who thrives in a fast-paced environment? Can you follow directions, adapt to change, and problem-solve with a positive attitude? If so, you're a great fit for this role.
Why You'll Love Being a Route Support Professional at Northwest:
* Outdoor, Independent Work: Say goodbye to being stuck at a desk! As a Wildlife Technician, you'll be on the move-working independently and directly interacting with customers in your community. You'll help protect homes, businesses, and families while growing your career with clear advancement opportunities.
* Training & Support: We provide top-tier training to set you up for success. No prior experience? We've got you covered! You'll start with comprehensive training and quickly take the lead with your own customers.
* Strong Team Community: Northwest Exterminating is about building lasting relationships-both with our teammates and the communities we serve. Our employees give back through our Good Deeds Team and more!
Your Responsibilities:
* Customer Relationships: Build strong connections with internal and external customers, creating "Customers for Life."
* Support the Team: Assist service professionals with pest control, mosquito treatments, and termite inspections. You'll work on pre- and post-construction termite treatments and monitor termite bait systems.
* Customer Problem-Solving: Anticipate and address customer needs, providing tailored solutions that ensure ongoing satisfaction.
* Work Safely and Efficiently: Adhere to safety standards and regulations while operating company equipment and vehicles. Apply pest control products in compliance with label standards.
* Collaborate for Excellence: Partner with internal teams like customer service, sales, and management to ensure exceptional customer experiences.
What We Expect from You:
* Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
* As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction.
What We Offer:
* Starting Hourly Rate $17-$20, a company vehicle, and a company cell phone.
* Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
* 401(k) plan with company match, employee stock purchase plan.
* Paid vacation, holidays, and sick leave.
* Employee discounts.
* Industry-leading, quality training program.
Why Choose Northwest Exterminating?
You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
Qualifications
What You Need to Succeed:
* High School Diploma or equivalent required
* No prior experience necessary!
* Must be at least 18 years of age
* Valid driver's license required
* Ability to work independently and manage route-based assignments
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Lift and carry up to 50 lbs.
* Comfortable working in confined spaces (crawl spaces, attics, rooftops, etc.)
* Ability to work independently and manage route-based assignments
* Ability to work in all weather conditions
Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
What You Need to Succeed:
* High School Diploma or equivalent required
* No prior experience necessary!
* Must be at least 18 years of age
* Valid driver's license required
* Ability to work independently and manage route-based assignments
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Lift and carry up to 50 lbs.
* Comfortable working in confined spaces (crawl spaces, attics, rooftops, etc.)
* Ability to work independently and manage route-based assignments
* Ability to work in all weather conditions
Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you a hard worker who thrives in a fast-paced environment? Can you follow directions, adapt to change, and problem-solve with a positive attitude? If so, you're a great fit for this role.
Why You'll Love Being a Route Support Professional at Northwest:
* Outdoor, Independent Work: Say goodbye to being stuck at a desk! As a Wildlife Technician, you'll be on the move-working independently and directly interacting with customers in your community. You'll help protect homes, businesses, and families while growing your career with clear advancement opportunities.
* Training & Support: We provide top-tier training to set you up for success. No prior experience? We've got you covered! You'll start with comprehensive training and quickly take the lead with your own customers.
* Strong Team Community: Northwest Exterminating is about building lasting relationships-both with our teammates and the communities we serve. Our employees give back through our Good Deeds Team and more!
Your Responsibilities:
* Customer Relationships: Build strong connections with internal and external customers, creating "Customers for Life."
* Support the Team: Assist service professionals with pest control, mosquito treatments, and termite inspections. You'll work on pre- and post-construction termite treatments and monitor termite bait systems.
* Customer Problem-Solving: Anticipate and address customer needs, providing tailored solutions that ensure ongoing satisfaction.
* Work Safely and Efficiently: Adhere to safety standards and regulations while operating company equipment and vehicles. Apply pest control products in compliance with label standards.
* Collaborate for Excellence: Partner with internal teams like customer service, sales, and management to ensure exceptional customer experiences.
What We Expect from You:
* Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
* As a Northwest teammate, you'll act as a brand ambassador-representing our values and image with every customer interaction.
What We Offer:
* Starting Hourly Rate $17-$20, a company vehicle, and a company cell phone.
* Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
* 401(k) plan with company match, employee stock purchase plan.
* Paid vacation, holidays, and sick leave.
* Employee discounts.
* Industry-leading, quality training program.
Why Choose Northwest Exterminating?
You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
$17-20 hourly 9d ago
Late Night Team Member - Urgently Hiring
Taco Bell/KFC-Holly Springs KT
Support associate job in Holly Springs, NC
Join Our Team at Taco Bell | Luihn VantEdge! Are you someone who loves making people smile and working in a fun, fast-paced environment? Taco Bell is the place for you! Whether you're saving for something special, looking to grow your career, or just want to be part of an amazing team - we've got you covered.
Why You'll Love Working Here as a Team Member:
Free meal every shift - because tacos make everything better
Flexible scheduling - we'll work around your classes or other commitments
Paid time off - yes, even in the restaurant industry (for full-time employees)!
Career growth opportunities - move up into leadership and management roles as you learn and grow
What You'll Get From Us as a Team Member:
Clear leadership and support
Coaching to help you succeed in a fast-moving environment
A fun, energetic team that celebrates wins together
Real opportunities to build a long-term career
$20k-28k yearly est. 60d+ ago
Custom Home Technical Specialist
Best Buy 4.6
Support associate job in Cary, NC
The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
* Drives a positive customer experience by building relationships and providing solutions to their needs.
* Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
* Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
* Repairs products in clients' systems and expedites exchanges, installation, and programming.
* Maintains accurate records for all post-installation technical activities.
* Educates customers on their purchased equipment, including system operation tutorials.
* Provides additional onsite training to installers.
Basic qualifications
* 2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent
* 2 years of customer service experience
* Current, valid driver's license
* Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
* Must be at least 21 years of age
* Able to lift 75 pounds individually or 150 pounds as part of a team
* Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
* Consumer Electronics Industry Certification in networking, home automation, system integration, or similar area
* Experience in an in-home installation environment
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1010940BR
Location Number 000147 CaryNC Store
Address 237 Crossroads Blvd$21.92 - $34.05 /hr
Pay Range $21.92 - $34.05 /hr
$21.9-34.1 hourly 17d ago
Support Specialist
ISG 4.7
Support associate job in Raleigh, NC
Job DescriptionDescriptionISG is delighted to welcome a dynamic and enthusiastic Support Specialist to our Raleigh office. As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve excellence.
ISG's Support Specialists are the heart of their home offices. Yours is an anchor to Downtown Raleigh's growth. ISG, formerly JDavis, has led the way in our Downtown via Fayetteville Street, having a presence here before it was “cool”! We are in a very visible location for all visitors to Downtown, and our office really has become a gateway. It is connected to the heart of Downtown, Fayetteville Street, through an internal stair, and plaza space that we share with the residents of 511 Faye and customers of our friends, Haymaker and Sir Walter. You will find many ISGers enjoying a libation with their clients and friends right outside our doors.
Essential Duties
Create a welcoming and engaging environment for clients, industry partners and employee owners by being present
Be the face of ISG during business hours, or as required to support our customers, partners and employee-owners
Act as point of contact for the landlord in providing important information related to the well-being of our employee owners, and use of common meeting spaces
Endeavor to maintain common spaces & studios in a clean, orderly, professional and welcoming state and encouraging employee owners to be vigilant in participating in this effort
Support the office environment by greeting visitors and keeping general supplies well-stocked and organized
Collaborate with a diverse team to ensure administrative tasks are handled confidentially and efficiently
Play a key role in organizing and facilitating meetings and events, including coordinating food and refreshments, and arranging for, reserving and preparing conference spaces
Help with overseeing and maintaining fleet vehicles, as needed
Take charge of printing and binding high quality graphics, reports, proposals, and other deliverables
Manage parking access for employee owners and visitors to the office
Contribute to local Accounts Payable and Accounts Receivable tasks, as needed
Provide excellent customer service by assisting with ISG's central phone service
Embrace a variety of other exciting duties as assigned or instructed
Skills, Knowledge and Expertise
Experience within architecture, engineering, construction, or government permitting is preferred, not required
Fantastic phone etiquette and customer service skills
Organized and eager to be a part of and support a team
Willingness to take direction and follow through with the completion of an assigned task
Proficient in Microsoft Office, specifically Outlook, Word, and Excel
Positive attitude with a willingness to be adaptable
Certification as a Notary is a plus
We've listed a compensation range that reflects our expectations for this role, including both direct and indirect components. We understand that your experience and value may fall outside of this range. If you feel you're a strong fit but your compensation needs differ, we're open to a conversation-let's talk.
ISG Employee Owner Benefits
Medical, dental, and vision
Paid time off, pro-rated amount available on your start date
Paid holidays and paid volunteer time
Paid parental leave
Bi-annual profit sharing
Employee Ownership Stock Plan (ESOP)
Traditional + Roth 401K retirement plan
Life insurance
HSA and FSA options
Bereavement leave
Supplemental voluntary benefits
Short term and long-term disability
Parking reimbursement, varies on office location
Cell phone plan reimbursement
Mileage reimbursement for ISG-approved travel
$35k-55k yearly est. 25d ago
Client Support Specialist - Financial Services, Raleigh, NC
Advyzon
Support associate job in Raleigh, NC
Job Title: Client Support Specialist Department: Customer Success / Client Services Job Type: Full-TimeAbout the Role We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features.
Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary.
Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features.
Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
Maintain up-to-date records of client interactions using CRM and support ticketing systems.
Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Qualifications
Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred.
Prior experience in client support, customer success, or technical support is a plus-preferably in a FinTech, SaaS, or financial services environment.
Strong understanding of financial products and support systems.
Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
Familiarity with APIs, data security practices, and financial compliance is a plus.
Empathetic communicator with a client-first mindset and a passion for financial technology.
What We Offer
Competitive salary and performance bonuses
Health, dental, and vision insurance
Professional development and training programs
Opportunity to grow in a rapidly scaling FinTech company
$38k-54k yearly est. Auto-Apply 60d+ ago
Peer Support Specialist
Easterseals Port 4.4
Support associate job in Burlington, NC
Do you have a passion for making a real difference in the lives of people living with mental health and substance use challenges? At Easterseals PORT Health, we're seeking a compassionate and dedicated full-time Peer Support Specialist to join our team in Burlington, NC. As a valued member of our collaborative Assertive Community Treatment (ACT) team, you will work to transform the lives of our clients by providing a comprehensive range of services in the community that treat the whole person and empower them to find their way forward.
What You'll Do
The Peer Support Specialist will provide life experience with mental illness, substance use and behavioral health services that professional training cannot replicate. This team cares directly for our clients in various community settings to provide them with coaching, mentoring, and consultation that promotes recovery, self- advocacy, and self-direction. This is a community-based position with daily travel in the service area that may work outside of traditional business hours.
How You'll Benefit
Being part of our team means we value and encourage your personal growth and development. You'll earn an hourly salary based on your experience between $15.00 and $20.00 hourly, plus enjoy a Monday through Friday, full-time, 8am-5pm with some afterhours/weekend on call work. We offer competitive benefits to benefits eligible positions
Our benefits include:
Paid time off and paid holidays
Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
Life Insurance, Disability Insurance and more
403(b) Retirement Plan
Employee Assistance Program and Legal services, as needed
Lots of Merchant Discounts to improve your purchasing power!
We provide all work tools
We are a Public Student Loan Forgiveness (PSLF) qualifier
What we're looking for
To join our team, you must be willing to provide care in various community settings and have a passion for helping others. We also require the following:
A minimum of a high school diploma or GED required.
Must be an NC Certified Peer Support Specialist.
“Lived experience” and a personal recovery story specific to primary mental illness or substance use disorders.
Minimum of two years' experience working with the Adult Mental Health population.
Must have current, unrestricted, state-appropriate driver's license, unrestricted vehicle insurance and own vehicle for community-based travel throughout designated territory.
You will be on rotational crisis call services.
Must be able to pass a criminal background check.
If you are a kind, compassionate licensed professional looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: *********************** OR by sending your resume to *****************************
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That's why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
$15-20 hourly Easy Apply 9d ago
Customer Support Technician Hardware
Computer World Services 3.9
Support associate job in Morrisville, NC
Job DescriptionComputer World Services Corp (CWS) is seeking a skilled Customer Support Technician (Hardware) to provide comprehensive support for computer systems and hardware. The role involves reviewing system capabilities, configuring user interfaces, resolving hardware issues, and ensuring optimal user satisfaction. The ideal candidate will have extensive experience providing Tier 1-3 support, with strong expertise in PC hardware and Microsoft Office applications.Key Tasks & Responsibilities
System Review and Configuration:
Analyze computer systems and capabilities to configure appropriate interfaces tailored to user requirements.
Optimize hardware performance and usability for end users.
Hardware Problem Resolution:
Prepare detailed reports and studies concerning hardware problems and issues.
Ensure problems are accurately identified and implement solutions that address user requirements.
Provide Tier 1-3 desktop support for PC users, including VIP-level support as needed.
Hardware Acquisition and Specification Development:
Develop functional requirements and specifications for hardware acquisitions.
Ensure hardware solutions align with organizational goals and user needs.
User Support and Training:
Assist users in troubleshooting and resolving hardware and software-related issues.
Provide guidance and training on hardware use and Microsoft Office applications.
Documentation and Communication:
Maintain records of hardware issues, resolutions, and user requests.
Prepare and present reports to stakeholders detailing findings and recommendations.
Education & Experience
Experience:
5-7 years of experience in desktop and user support, including Tier 1-3 and VIP support.
Technical Skills:
Strong proficiency in PC hardware, including setup, configuration, and troubleshooting.
Expertise in Microsoft Office applications (MS Office Master Certification preferred).
Familiarity with system performance optimization and interface configuration.
Soft Skills:
Excellent problem-solving and analytical abilities.
Strong verbal and written communication skills for interaction with diverse user groups.
Customer-focused mindset with the ability to adapt to varying user needs.
Preferred Qualifications:
Experience with hardware lifecycle management, including acquisition, deployment, and decommissioning.
Knowledge of ITIL or similar frameworks for IT service management.
Familiarity with remote support tools and technologies.
Certifications
Expertise in Microsoft Office applications (MS Office Master Certification preferred).
ITIL certification v4 preferred.
Security Clearance
Applicants must be eligible to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Potential hybrid work available for this position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at ***********.
How much does a support associate earn in Cary, NC?
The average support associate in Cary, NC earns between $24,000 and $75,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Cary, NC
$43,000
What are the biggest employers of Support Associates in Cary, NC?
The biggest employers of Support Associates in Cary, NC are: