Patient Registrar jobs at SWLA Center for Health Services - 22 jobs

JOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program SCHEDULE: All staff follows our clinic operational hours. Monday: 8:00 am to 5:30 pm Tuesday 8:00 am to 5:30 pm Wednesday 8:00 am to 5:30 pm Thursday 8:00 am to 5:30 pm Friday 8:00 am to 2:00 pm Saturday Closed Sunday Closed

JOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay, and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program

JOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay, and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program

JOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay, and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program

JOB TITLE: Patient Access Registrar - School Based Clinic - LRCA DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paperwork JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regard to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients have arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. All school-based employees will work the following schedule: School year: August 1 to May 31st - SBHC employees are considered 10-month employees. Hours: Monday thru Friday, 7:30am to 4pm.

JOB TITLE: Patient Access Registrar - School Based Clinic - LRC - Middle School DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paperwork JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. All school-based employees will work the following schedule: School year: August 1 to May 31st - SBHC employees are considered 10-month employees. Hours: Monday thru Friday, 7:30am to 4pm.

JOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program SCHEDULE: All staff follows our clinic operational hours. Monday: 8:00 am to 5:30 pm Tuesday 8:00 am to 5:30 pm Wednesday 8:00 am to 5:30 pm Thursday 8:00 am to 5:30 pm Friday 8:00 am to 2:00 pm Saturday Closed Sunday Closed

JOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program SCHEDULE: All staff follows our clinic operational hours. Monday: 8:00 am to 5:30 pm Tuesday 8:00 am to 5:30 pm Wednesday 8:00 am to 5:30 pm Thursday 8:00 am to 5:30 pm Friday 8:00 am to 2:00 pm Saturday Closed Sunday Closed

JOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program SCHEDULE: All staff follows our clinic operational hours. Monday: 8:00 am to 5:30 pm Tuesday 8:00 am to 5:30 pm Wednesday 8:00 am to 5:30 pm Thursday 8:00 am to 5:30 pm Friday 8:00 am to 2:00 pm Saturday Closed Sunday Closed

Job DescriptionSalary: DOE SWLA CENTER FOR HEALTH SERVICES JOB TITLE: Patient Access Coordinator (PAC I and PAC II) DEPARTMENT: Call Center SUPERVISED BY: Site Operations Manager SUMMARY: We are looking for a professional, service-oriented team player to join our very busy clinic. As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests. Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner. PACs are required to accurately schedule both new and established patients. EDUCATION, TRAINING AND EXPERIENCE: High school graduate or GED certificate. Medical Assistant training or certification preferred. Switchboard experience desired. Experience in healthcare, healthcare office, call center, switchboard, or reception. JOB RESPONSIBILITIES: Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations. Answer at least 100 calls per day Answer patient calls on the first ring and within 60 seconds Handle calls for all SWLA Center for Health Services sites Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations. Manage large amounts of inbound and outbound transfers in a timely manner. Answer incoming calls promptly, courteously, and with a smile. Input data into the company computer platform to keep patient records updated. Maintain customer satisfaction ratings based upon the criteria provided. Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff. Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments. Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules. Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call. Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately. Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input. Participate in training and other learning opportunities to expand knowledge of company and position. Attend organizational and departmental huddles Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service) Other duties as assigned by Supervisor.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACHs patients that are referred to other providers for specialty services. Follow up on SWLACHs referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patients records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

SWLA CENTER FOR HEALTH SERVICES JOB TITLE: Patient Access Coordinator (PAC I and PAC II) DEPARTMENT: Call Center SUPERVISED BY: Site Operations Manager SUMMARY: We are looking for a professional, service-oriented team player to join our very busy clinic. As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests. Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner. PACs are required to accurately schedule both new and established patients. EDUCATION, TRAINING AND EXPERIENCE: High school graduate or GED certificate. Medical Assistant training or certification preferred. Switchboard experience desired. Experience in healthcare, healthcare office, call center, switchboard, or reception. JOB RESPONSIBILITIES: Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations. Answer at least 100 calls per day Answer patient calls on the first ring and within 60 seconds Handle calls for all SWLA Center for Health Services sites Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations. Manage large amounts of inbound and outbound transfers in a timely manner. Answer incoming calls promptly, courteously, and with a smile. Input data into the company computer platform to keep patient records updated. Maintain customer satisfaction ratings based upon the criteria provided. Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff. Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments. Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules. Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call. Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately. Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input. Participate in training and other learning opportunities to expand knowledge of company and position. Attend organizational and departmental huddles Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service) Other duties as assigned by Supervisor.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACHs patients that are referred to other providers for specialty services. Follow up on SWLACHs referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patients records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

Job DescriptionSalary: The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice Qualifications: High school graduate required. Certification as Dental Assistant a plus. Previous experience in a medical or dental office setting preferred. Must understand basic Medicare/Medicaid and insurance plans. Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance. Strong customer service experience. Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite Attention to detail and accuracy in managing patient records and schedules Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle stressful situations calmly and professionally Employ correct grammatical English and write legibly in order to complete appropriate paperwork. ESSENTIAL JOB FUNCTIONS 1. Schedules and confirms patient appointments via phone, email, and in-person 2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times 3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots 4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies 5. Provides patients with pre-appointment instructions and post-appointment follow-up information 6. Sends appointment reminders and follow-up messages to patients via phone, email, or text 7. Pays attention to detail in regards to all aspects of job requirements. 8. Maintains accurate and up-to-date patient records in the dental practice management software 9. Verifies patient insurance information and ensures that necessary documentation is completed 4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments. 10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. 11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. 12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources 13. Communicates any scheduling changes or issues to the dental team promptly 14. Assists with the coordination of treatment plans and referrals to specialists as needed 15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience 16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary

The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice Qualifications: High school graduate required. Certification as Dental Assistant a plus. Previous experience in a medical or dental office setting preferred. Must understand basic Medicare/Medicaid and insurance plans. Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance. Strong customer service experience. Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite Attention to detail and accuracy in managing patient records and schedules Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle stressful situations calmly and professionally Employ correct grammatical English and write legibly in order to complete appropriate paperwork. ESSENTIAL JOB FUNCTIONS 1. Schedules and confirms patient appointments via phone, email, and in-person 2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times 3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots 4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies 5. Provides patients with pre-appointment instructions and post-appointment follow-up information 6. Sends appointment reminders and follow-up messages to patients via phone, email, or text 7. Pays attention to detail in regards to all aspects of job requirements. 8. Maintains accurate and up-to-date patient records in the dental practice management software 9. Verifies patient insurance information and ensures that necessary documentation is completed 4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments. 10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. 11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. 12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources 13. Communicates any scheduling changes or issues to the dental team promptly 14. Assists with the coordination of treatment plans and referrals to specialists as needed 15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience 16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary

Job DescriptionSalary: The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice Qualifications: High school graduate required. Certification as Dental Assistant a plus. Previous experience in a medical or dental office setting preferred. Must understand basic Medicare/Medicaid and insurance plans. Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance. Strong customer service experience. Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite Attention to detail and accuracy in managing patient records and schedules Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle stressful situations calmly and professionally Employ correct grammatical English and write legibly in order to complete appropriate paperwork. ESSENTIAL JOB FUNCTIONS 1. Schedules and confirms patient appointments via phone, email, and in-person 2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times 3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots 4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies 5. Provides patients with pre-appointment instructions and post-appointment follow-up information 6. Sends appointment reminders and follow-up messages to patients via phone, email, or text 7. Pays attention to detail in regards to all aspects of job requirements. 8. Maintains accurate and up-to-date patient records in the dental practice management software 9. Verifies patient insurance information and ensures that necessary documentation is completed 4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments. 10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. 11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. 12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources 13. Communicates any scheduling changes or issues to the dental team promptly 14. Assists with the coordination of treatment plans and referrals to specialists as needed 15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience 16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary

Job DescriptionSalary: The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice Qualifications: High school graduate required. Certification as Dental Assistant a plus. Previous experience in a medical or dental office setting preferred. Must understand basic Medicare/Medicaid and insurance plans. Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance. Strong customer service experience. Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite Attention to detail and accuracy in managing patient records and schedules Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle stressful situations calmly and professionally Employ correct grammatical English and write legibly in order to complete appropriate paperwork. ESSENTIAL JOB FUNCTIONS 1. Schedules and confirms patient appointments via phone, email, and in-person 2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times 3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots 4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies 5. Provides patients with pre-appointment instructions and post-appointment follow-up information 6. Sends appointment reminders and follow-up messages to patients via phone, email, or text 7. Pays attention to detail in regards to all aspects of job requirements. 8. Maintains accurate and up-to-date patient records in the dental practice management software 9. Verifies patient insurance information and ensures that necessary documentation is completed 4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments. 10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. 11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. 12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources 13. Communicates any scheduling changes or issues to the dental team promptly 14. Assists with the coordination of treatment plans and referrals to specialists as needed 15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience 16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary