Patient Service Representative jobs at Teche Action Clinic - 244 jobs

Patient Service Representative I
Teche Action Board 3.9
Patient service representative job at Teche Action Clinic
Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Patient Service Representative I position in Franklin, LA. Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel. JOB DUTIES AND RESPONSIBILITIES: Interviews patients and verifies the accuracy of demographic information each visit Obtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profile Obtains appropriates signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc. Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet) Inputs all demographic and financial information into the Organization's Patient Management System Informs the patients of his/her sliding fee percentage based on the approved sliding fee discount scales Collect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of service Collect and post all private pay payments on account Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance) Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to. Accounting Assistant at the end of day Schedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow -up referral) Answer all incoming telephone calls Check phone voice messages and email (twice daily) once in the a.m. and p.m. Return all calls left on voicemail within 48 hours Distribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc. Distribute a healthcare questionnaire for patients to complete on every visit Have patient sign authorization release form for every facility they visited Call patients to remind them of upcoming clinic appointments Reminding all new patients to bring completed behavioral health packet Completes daily statistical report and submits to supervisor Assist patients with account information and account balance Attend monthly staff meeting QUALIFICATIONS Education/Experience: High school diploma or GED 2 year experience within a doctor's office or hospital environment and background knowledge of medical terminology preferred but not required Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds Licensure or ability to obtain licensure when background credentials warrant Communication Ability: Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public Math Ability: Basic math skills Reasoning Ability: Skill in analyzing situations accurately and taking effective action Skill in time management Computer Skills: Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet Education/training or work experience in computer basics and data entry a must Skill in utilizing computers, data entry, output, etc. in generating reports Ability to utilize the EHR/PM system Professional Skills: Skill in organizing work, making assignments, and achieving goals and objectives Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care Ability to multi-task and work effectively in a high-stress and fast-moving environment Ability to be culturally sensitive and effective when working with ethnically diverse populations Ability to establish and maintain quality control standards Ability to organize and integrate organizational priorities and deadlines Ability to work harmoniously with professional and non-professional personnel Ability to seek out new methods and principles and be willing to incorporate them into existing practices Benefits Package: Medical, Vision and Dental Health Insurance Accidental Insurance Critical Illness Insurance Long Term Benefits Short Term Benefits Free Life Insurance 401K Plan Benefits Paid Vacation Paid Sick Time Set Schedule No Weekends National Health Service Corps Site 11 paid holidays Family-Friendly Work Environment Eligible for Student Loan Forgiveness through Federal and State Programs Eligibility Requirements: All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed. **Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.**
$28k-32k yearly est. 10d ago

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Patient Services Representative II
David Raines Community Health Center 3.7
Shreveport, LA jobs
The Patient Services Representative II is primarily responsible for patient intake, registration and collection of co-payments and deductibles. The PSR II assists all patients, vendors, visitors, and clinic personnel at their respective location. The PSR II will rotate on occasion or as necessary, to other DRCHC sites (Bossier, Gilliam, Haynesville, Minden, and Shreveport). Work Experience Requirements: Assist all patients with intake, registration, collection of payments and/or deductibles to include clinical care and services healthcare related needs regarding scheduling appointments, follow-ups, extractions, transportation, insurance verification, etc. Serve as an Administrative Assistant in electronically generating/completing memos, reports, forms, maintain providers' calendars, ordering supplies and maintenance of the filling system, etc. Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy. Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures. Performs other duties as described. Education/Experience Requirements: High School Diploma or equivalent At least 3yrs of patient/customer services experience Experience in the NextGen system that consists of EDR application. Healthcare background or experience. WHAT WE OFFER? We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification. WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily. All applications/resumes are accepted online via ********************** or any of the external posting site such as Glassdoor or indeed.
$31k-35k yearly est. Auto-Apply 11d ago
Patient Access Referral Coordinator
SWLA Center for Health Services 3.7
Lake Charles, LA jobs
JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.
$23k-27k yearly est. 60d+ ago
Patient Access Coordinator (Call Center)
SWLA Center for Health Services 3.7
Lake Charles, LA jobs
SWLA CENTER FOR HEALTH SERVICES JOB TITLE: Patient Access Coordinator (PAC I and PAC II) DEPARTMENT: Call Center SUPERVISED BY: Site Operations Manager SUMMARY: We are looking for a professional, service-oriented team player to join our very busy clinic. As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests. Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner. PACs are required to accurately schedule both new and established patients. EDUCATION, TRAINING AND EXPERIENCE: High school graduate or GED certificate. Medical Assistant training or certification preferred. Switchboard experience desired. Experience in healthcare, healthcare office, call center, switchboard, or reception. JOB RESPONSIBILITIES: Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations. Answer at least 100 calls per day Answer patient calls on the first ring and within 60 seconds Handle calls for all SWLA Center for Health Services sites Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations. Manage large amounts of inbound and outbound transfers in a timely manner. Answer incoming calls promptly, courteously, and with a smile. Input data into the company computer platform to keep patient records updated. Maintain customer satisfaction ratings based upon the criteria provided. Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff. Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments. Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules. Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call. Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately. Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input. Participate in training and other learning opportunities to expand knowledge of company and position. Attend organizational and departmental huddles Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service) Other duties as assigned by Supervisor.
$23k-27k yearly est. 60d+ ago
Patient Experience Rep.
LCMC Health 4.5
New Orleans, LA jobs
Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES * Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. * Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest. * Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. * Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience. * Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. * Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function). KNOWLEDGE, SKILLS, AND ABILITIES * Must have effective communication skills. * Guest relations skills. * Ability to multi-task and have computer software skills. * Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
$23k-26k yearly est. 15d ago
Patient Experience Representative
LCMC Health 4.5
New Orleans, LA jobs
Your job is more than a job. Why a Great Place to Work: You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES * Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. * Provides visitor badges to all that enter the building proceeding to the upper levels to visit a patient room. Obtaining identification to provide a badge is necessary to ensure the identity of those visiting for the safety of patients and guests. * Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. * Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience. * Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. * Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function). KNOWLEDGE, SKILLS, AND ABILITIES * Must have effective communication skills. * Guest relations skills. * Ability to multi-task and have computer software skills. * A flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
$23k-26k yearly est. 23d ago
Patient Experience Representative
LCMC Health 4.5
New Orleans, LA jobs
Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES * Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. * Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest. * Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. * Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience. * Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. * Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function). KNOWLEDGE, SKILLS, AND ABILITIES * Must have effective communication skills. * Guest relations skills. * Ability to multi-task and have computer software skills. * Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays. WORK SHIFT: Nights (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
$23k-26k yearly est. 15d ago
Patient Experience Representative
LCMC Health 4.5
New Orleans, LA jobs
Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES * Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. * Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest. * Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization. * Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience. * Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. * Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function). KNOWLEDGE, SKILLS, AND ABILITIES * Must have effective communication skills. * Guest relations skills. * Ability to multi-task and have computer software skills. * Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
$23k-26k yearly est. 15d ago
Patient Coordinator (Sleep Therapy)
Viemed Careers 3.8
Lafayette, LA jobs
Essential Duties and Responsibilities: Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program. Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program. Is responsible for contacting patients to schedule setups of equipment (CPAP, AutoPAP, BiPAP) and explain the clinical benefits of PAP therapy and dangers of sleep apnea Is responsible for clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred to Sleep Management, LLC d/b/a VieMed for home respiratory therapy services. Is responsible for the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation. Is responsible to maintain accurate inventory of all Sleep Management/VieMed assets and supplies. Is responsible to ensure all pertinent demographic information is updated regularly and with any change in personal or professional status. Is responsible for orientation and training of subordinate or newly hired respiratory therapist staff service technicians. Exhibits effective written and verbal communication skills. Adheres to cost-containment policies and procedures. Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third-party payor guidelines for coverage. Works with all clinical, managerial, and sales staff to promote and market home respiratory therapist services to all referral sources. Is required to provide availability for patient contact and response to patient needs. Will work with team members (other RTs, PCC's and various departments) to ensure tasks are completed. Other duties/projects as assigned. Minimum Qualifications: High School Diploma required. 1-3 years of administrative and clinical experience in an office setting preferred, but not required. Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc. Physical Demands: Sitting at desk Operation of office equipment and computer Competencies Technical Capacity. Customer/Client Focus. Communication Proficiency. Initiative. Collaboration. Financial Management. Presentation Skills. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
$23k-28k yearly est. 60d+ ago
Patient Access Referral Coordinator
SWLA Center for Health Services 3.7
Crowley, LA jobs
JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.
$23k-27k yearly est. 60d+ ago
Dental Patient Access Registrar
SWLA Center for Health Services 3.7
Lafayette, LA jobs
JOB TITLE: Dental Patient Access Registrar DEPARTMENT: Dental Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program SCHEDULE: All staff follows our clinic operational hours. Monday: 8:00 am to 5:30 pm Tuesday 8:00 am to 5:30 pm Wednesday 8:00 am to 5:30 pm Thursday 8:00 am to 5:30 pm Friday 8:00 am to 2:00 pm Saturday Closed Sunday Closed
$23k-28k yearly est. 60d+ ago
Patient Access Registrar
SWLA Center for Health Services 3.7
Lafayette, LA jobs
JOB TITLE: Patient Access Registrar DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paper work JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. BENEFITS: We offer competitive pay, and our benefits package includes: Health Insurance Dental Insurance Vision Insurance Retirement Plan 401k Matching Paid Time Off Paid Sick Leave Paid Holidays Employee Assistance Program
$23k-28k yearly est. 60d+ ago
Patient Access Registrar - School Based Clinic - LRCA
SWLA Center for Health Services 3.7
Lafayette, LA jobs
JOB TITLE: Patient Access Registrar - School Based Clinic - LRCA DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paperwork JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regard to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients have arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. All school-based employees will work the following schedule: School year: August 1 to May 31st - SBHC employees are considered 10-month employees. Hours: Monday thru Friday, 7:30am to 4pm.
$23k-28k yearly est. 60d+ ago
Patient Access Registrar - School Based Clinic - Carencro High School
SWLA Center for Health Services 3.7
Lafayette, LA jobs
JOB TITLE: Patient Access Registrar - School Based Clinic - Carencro High School DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paperwork JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. All school-based employees will work the following schedule: School year: August 1 to May 31st - SBHC employees are considered 10-month employees. Hours: Monday thru Friday, 7:30am to 4pm.
$23k-28k yearly est. 60d+ ago
Patient Access Registrar - School Based Clinic - Lafayette Renaissance Charter Middle School
SWLA Center for Health Services 3.7
Lafayette, LA jobs
JOB TITLE: Patient Access Registrar - School Based Clinic - LRC - Middle School DEPARTMENT: Medical/Front Desk SUPERVISED BY: Site Operations Manager The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position. EDUCATION, TRAINING AND EXPERIENCE: High school graduate required. Certification as Medical Office Assistant and/or Medical Assistant. Previous experience in a medical or dental office setting required. Must understand Medicare/Medicaid and insurance plans Must understand insurance verification, insurance eligibility and insurance payers. Confident positive manner and appearance Strong customer service experience Must maintain a professional attitude under pressure Employ correct grammatical English and write legibly in order to complete appropriate paperwork JOB RESPONSIBILITIES: Greet patients and visitors in a professional and welcoming manner. Pay attention to detail in regards to all aspects of job requirements. Enter/verify patient demographics correctly in system. Ensure that patients are arrived in a timely manner. Enter/verify all patient insurance information correctly in system. Display understanding of the process of triage/walk-ins and same day appointments. Knowledge of Medicare/Medicaid and commercial insurance plan benefits. Ensure that all Sliding Fee Scale patients are properly screened. Ensure to collect all co-pays, self-pay charges at the time of visit. Attend to all patients that are waiting in the lobby. Assist patients with checking in on patient kiosk. Assist patients with signing in on patient portal. Review daily payment posting for accuracy. Keeping cash drawer locked and accurate at all times. Participates in educational activities and attends designated staff meetings. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Answers telephone calls in a pleasant and helpful manner. Understand and follow all oral and written instructions. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given. Keep area neat, clean, and organized. Ensure that all patient documents are scanned in same day. Other duties as assigned. All school-based employees will work the following schedule: School year: August 1 to May 31st - SBHC employees are considered 10-month employees. Hours: Monday thru Friday, 7:30am to 4pm.
$23k-28k yearly est. 60d+ ago
Patient Account Representative 1 - Hospital - FMOLHS Patient Support
FMOL Health System 3.6
Baton Rouge, LA jobs
The Patient Account Representative 1 monitors the patient accounts process. This entry-level Patient Accounts Representative 1 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and professional charges. The Patient Accounts Representative 1 is responsible for the billing and collection functions for multiple providers. The incumbent must review accounts on the practice management system and distinguish between balances and/or credits belonging to managed care vs the patient. The Patient Accounts Rep 1 is responsible for collections on delinquent insurance and patient balances and for working credit balance reports, posting payments and adjustments, and filing claims and appeals denials with managed care companies. Job Function: * Customer Service * Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner. * Assists in providing quality training and orientation for assigned employees. * Payer Relations * Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department. * Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation. * Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented. * Oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner. * Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner. * Reviews claims to make sure that payer specific billing requirements are met. * Follows up on claims, determines and applies appropriate adjustments. * Updates accounts. * Receivables * Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient. * Quality * Maintain a quality accuracy average of 95% * Maintain a production set by management for specialty focus. * Thoroughly completes assigned tasks with in the requested timeline. * Other Duties As Assigned * Performs other duties as assigned or requested. MINIMUM REQUIREMENTS: Experience: 1 year experience or related certification program in areas such as billing, medical office, coding and accounting. Bachelor's Degree or Associate's Degree, trade school, or certification substitutes 1 yr exp. Education: High School or equivalent Skills: Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.
$25k-29k yearly est. 11d ago
Clinic Patient Representative Senior - Podiatry
Christus Health 4.6
Alexandria, LA jobs
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. Responsibilities: * Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate. * Assists with answering phones, taking messages and assisting with patient and staff inquiries. * Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner. * Schedules appointments for patients in accordance with physician guidelines. * Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested. The following duties may also be performed: * Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms. * Scheduled appoints according to clinician template and follows office scheduling policies. * Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims. * Screens visitors and responds to routine requests for information. * Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). * Maintains strict confidentiality. * Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. * Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. * Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives. * Supports and adheres to CHRISTUS Service Guarantee. * Performs other related work as assigned by leadership. Requirements: * High school diploma or equivalent. * Knowledge of managed care preferred. * Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine. * Excellent interpersonal and communication skills and good math knowledge essential. * Some College Preferred * Three or more years of experience in a health care organization. * ICD9 and CPT coding (advanced skills) Preferred * Experience with charge posting or collections Preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
$24k-28k yearly est. 17d ago
Clinic Patient Representative Senior - Orthopedic Surgery
Christus Health 4.6
Alexandria, LA jobs
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. Responsibilities: * Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate. * Assists with answering phones, taking messages and assisting with patient and staff inquiries. * Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner. * Schedules appointments for patients in accordance with physician guidelines. * Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested. The following duties may also be performed: * Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms. * Scheduled appoints according to clinician template and follows office scheduling policies. * Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims. * Screens visitors and responds to routine requests for information. * Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). * Maintains strict confidentiality. * Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. * Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. * Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives. * Supports and adheres to CHRISTUS Service Guarantee. * Performs other related work as assigned by leadership. Requirements: * High school diploma or equivalent. * Knowledge of managed care preferred. * Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine. * Excellent interpersonal and communication skills and good math knowledge essential. * Some College Preferred * Three or more years of experience in a health care organization. * ICD9 and CPT coding (advanced skills) Preferred * Experience with charge posting or collections Preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
$24k-28k yearly est. 13d ago
Patient Care Representative
The Urgent Care 4.7
New Orleans, LA jobs
Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time
$26k-30k yearly est. 60d+ ago
Patient Care Representative
The Urgent Care 4.7
Laplace, LA jobs
Job DescriptionSalary: $10-$15 DOE Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time
$10-15 hourly 27d ago