Technical assistant jobs in Bossier City, LA

Title: Help Desk Representative Type: Full-Time | Onsite CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director. About the Opportunity In this Tier 1 support position, you'll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You'll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you'll have the chance to learn quickly, take ownership, and make an immediate impact. What You'll Do Provide first-level technical support via phone, email, and ticketing system Troubleshoot user issues related to desktops, software applications, authentication, and connectivity Assist with basic server-related tasks, system updates, and account provisioning Document incidents, resolutions, and recurring trends Collaborate with senior team members to escalate and resolve complex problems Deliver a positive support experience through clear communication and follow-through What We're Looking For Bachelor's degree OR equivalent experience Three or more years of experience in IT support, call centers, network operations, or software support Experience working with servers (Windows preferred) Strong troubleshooting skills and the ability to work independently Professional IT certifications are a plus and may substitute for experience Why This Opportunity Stands Out You won't get lost in a massive support team. With fewer than five people in IT, you'll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees. Primary Responsibilities Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule/list updates Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence Track patch management cycles and ensure endpoint compliance with security baselines Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information Maintain meticulous ticket and change documentation that meets audit standards Facilitate security awareness campaigns and phishing simulations using KnowBe4 Support eDiscovery/legal holds with Legal/Compliance teams and maintain chain-of-custody protocols Perform security and compliance baseline checks across platforms and assist with business continuity planning Provide technical support for hardware, software, and application issues on-site and via ticketing system Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users. Manage user account provisioning, modifications, and deactivations during onboarding/offboarding with security-approved workflows Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning Conduct periodic access reviews and assist with user permission audits Create IT documentation and provide security-focused guidance to users during support interactions Requirements Bachelor's degree in Information Technology, Cybersecurity, or a related field or equivalent experience 1+ years in IT/security support or strong internship/coop; comfort with ticketing, evidence capture and following runbooks. Hands-on experience with Windows, mac OS, and mobile device troubleshooting Have exceptional customer service skills and client-facing customer relations experience in any industry. Working knowledge of Microsoft 365 administration and user access management Familiarity with security tools such as SentinelOne, Microsoft Defender, Proofpoint, and Smarsh. Experience with vulnerability management and patch deployment processes Customer support mindset: triage, ticket clarity, proactive communication. Preferred Qualifications Certifications such as Security+, CySA+, Microsoft Certified: Security Compliance and Identity, or similar. Experience with Egnyte, Microsoft Purview, and KnowBe4. Prior experience in financial services, preferably private equity or asset management. Strong understanding of access controls, audit logging, and change management. Microsoft Certified: Security, Compliance, and Identity Fundamentals. Familiarity with incident response frameworks (e.g., NIST, MITRE ATT&CK). Special Requirements: This position's hours conform to the firm's standard hours but may require different start or end times. Some travel may be required for installations and/or problem resolution. At times this position may require work during non-business hours that is related to systems testing, implementation, business resumption testing, or support. The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands. P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act (ADA) P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at ************** or *******************. About P10 P10 (NYSE: PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10's products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit ****************

The Lead Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: Assist customers seeking technical assistance via phone, email, or in person Manage and track the installation, modification, and repair of computer hardware and software Maintain technology equipment inventories Review trouble tickets to ensure they are being addresses, updated, and resolved in a timely fashion Create and maintain documentation Assist with technology deployments for new hires and new students Provide accurate information on IT products or services Maintain the catalog of technology services and develop appropriate training aids for users Administer Microsoft 365 environment Assist in troubleshooting computer hardware, software, printing, phone system, network connectivity, and audio-visual issues Occasional after-hours and weekend support, as needed Manage user accounts in Microsoft Active Directory and EntraID Requirements: Proven experience in a technical support role Excellent communication skills IT standard certification. Preference: Experience with Microsoft 365 administration 2-4 years of relevant experience Associate's degree in IT, Computer Science, or relevant field of study

IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day) Schedule: 4 days onsite, 1 remote Employment Type: Direct Hire - Client disclosed during screening Compensation: $70,000 annually + full benefits About the Role We're looking for an IT Support Specialist who enjoys hands-on problem solving and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where you'll make an immediate impact. You'll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient. What You'll Do Take full ownership of support issues from identification through resolution Deliver excellent customer service with clear and confident communication Install and configure computer hardware, software, systems, networks, printers, and related equipment Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems Perform routine maintenance and support scheduled upgrade cycles Set up accounts, access permissions, and user configurations Troubleshoot hardware, software, and basic networking problems Repair equipment and replace components as needed Maintain accurate inventory records for IT assets, equipment, and supplies Coordinate with internal teams on escalations and complex issues Ensure proper documentation and closure of all support activities Assist with any additional IT-related tasks as assigned Minimal after-hours work may occasionally be required What You Bring Strong troubleshooting and diagnostic skills Experience supporting users in fast-paced, hands-on environments Ability to communicate directly and professionally with diverse teams, including field crews and site personnel Comfort working around active job sites and adapting to shifting priorities Proven ability to work independently and take initiative Familiarity with hardware repair, imaging, account setup, and common support tools Ability to lift up to 50 lbs when working with equipment Why This Role Stands Out Direct influence and ownership-your work directly keeps the operation running No massive call center queue or micromanagement A tight-knit environment where practical problem solving is valued A stable schedule with a balanced onsite/remote setup Competitive pay for the level of autonomy and impact How to Apply If you're someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, we'd love to hear from you. Apply to this posting with your resume.

Title: Help Desk Technician Duration: 6 months, can extend Compensation: $20hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Skillset / Experience: The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space. THE OPPORTUNITY FOR YOU You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians. KEY SUCCESS FACTORS 1+ years of experience using and supporting computers (hardware and software) Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus) Proven skills in PC repair, troubleshooting, deployment, and liquidation Working knowledge of Active Directory A+ certification Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: ****************************************** By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff. In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures. This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included: Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs . Required Skills/Education Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat). 2 years of experience supporting end users with varying levels of technical proficiency. 2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products. 2 years of experience troubleshooting information systems and resolving technical issues. 1 year of hands-on experience using Active Directory for account and access management. 1 year of experience working with cloud technologies such as Microsoft Azure. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Preferred Experience 1 year of demonstrated initiative and desire for long-term career growth within an organization. Strong interest in advancing into more complex IT roles within a structured career path. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Provides professional care to all patients needing their services by producing high-quality Radiographs (chest, upper and lower extremities, Spine, AP/PA, Lateral and lateral flexion/extension, AP/Lateral Shoulder, AP Clavicle, AP Scapula, AP/PA Pelvis, Skull/Sinus AP/PA, Lateral, Townes, Caldwell, & Waters) under the direction of a Radiologist and Radiology Technologist. Maintains steady flow, to facilitate efficient workflow. Assist radiology technologists during portable exams and fluoroscopy procedures. Performs clerical duties including answering the phone and entering information into the computer. Transports patients to and from the imaging suite. Continuous light housekeeping duties, stock supplies, and linen. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs a variety of diagnostic procedures, some of a more complex nature, utilizing state-of-the-art computerized imaging equipment in more than one (1) modality. Requires flexibility to work competently within assigned modalities as needed or assigned. Interacts appropriately with patients and all care providers by coordinating and prioritizing procedures during the workday to maintain a high level of patient care and continuity. Possesses the ability and willingness to rotate within departments and clinics for proper coverage as needed or assigned. Upon completion of procedures, program the computer to ensure completion of the exam and that all scan data is correctly stored in PACS. Ensures exam rooms are neat, clean, and adequately stocked before exams are performed and acts to ensure compliance with Infection Control standards. Coordinates and prioritizes procedures during the workday to maintain a high level of patient care and continuity. Ensures all charges are correctly coded and entered in the billing system. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless necessary in the performance of assigned job duties. Ability to communicate effectively, both verbally and in writing. Excellent customer service skills required. Adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served. Ensures compliance with all policies, procedures, and standards as outlined by State and Federal agencies, the hospital, and other regulatory entities. Demonstrates adherence to the Core values of CHRISTUS Health. xevrcyc Performs other duties as assigned. Job Requirements: Education/Skills Current enrollment in an accredited school of Radiology Technology is required Experience Previous hospital experience preferred Basic computer experience required Licenses, Registrations, or Certifications Non-Certified Radiology Technician (NCT) by Texas Medical Board (TMB) required BLS Certification is required Work Schedule: PRN Work Type: Per Diem As Needed

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Responsibilities Responsible for product technical support for customers in the North America region including remote assistance and on-site support. Answer various technical questions raised by customers during equipment installation, configuration, debugging and operation. Track and solve problems that occur during product use, and collaborate with the R&D or quality team at the headquarters to ensure problem closure. Assist the sales and project teams in providing pre-sales technical support, introducing solutions and conducting technical exchanges with customers. Provide regular product training and technical guidance to customers. Write technical documents, case summaries and problem analysis reports. Assist in the implementation of projects in this region, including the implementation of technical solutions and delivery support. Participate in technical upgrade testing and provide feedback on product localization adaptation suggestions as needed. Qualifications Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Proficient in English, with fluent written and oral communication skills (advantage if you can read and write chinese) Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies. Excellent customer communication skills and problem analysis abilities, with strong stress resistance and service awareness. Able to adapt to long-term overseas business trips. Able to be away from home for extended period. 职位描述 负责北美区域客户的产品技术支持,包括远程协助和现场支持 解答客户在设备安装,配置,调试,运行过程中的各类技术问题 跟踪并解决产品使用中出现的问题,与总部研发或质量团队协作推动问题闭环 协助销售及项目团队开展售前技术支持,方案介绍及客户技术交流 为客户提供定期的产品培训和技术指导 撰写技术文档,案例总结及问题分析报告 协助完成本区域的项目实施工作,包括技术方案落地和交付支持 根据需要参与技术升级测试与产品本地化适配建议的反馈 任职要求： 本科及以上学历,计算机,电子,通信,车辆工程等相关专业优先 熟练掌握英语,具备流利的英语书面和口语表达能力 (中文读写能力是优势） 熟悉Linux系统,网络基础知识,远程调试工具等技术 优秀的客户沟通能力与问题分析能力,具备较强的抗压能力和服务意识 能适应长期海外出差

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Problem Resolution, Technical Troubleshooting, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: Collaborating with the Department of State to solve simple to complex IT issues Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). Documenting detailed, specific work notes regarding the interaction with the customer. Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriate Your success will be measured through satisfactory attainment of customer service level agreements WHAT YOU'LL NEED: High School Diploma 3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolution An Interim Secret level clearance with an ability to obtain and maintain a Secret Level Clearance Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability and willingness to work any shift during a 24/7/365 operation Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility Work Environment: Remote opportunities available upon approval EVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hire ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire WHAT GDIT CAN OFFER YOU: 401K with company match Customizable health benefits packages Collaborative teams of highly motivated critical thinkers and innovators Internal mobility team dedicated to helping you own your career Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers. The likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Details SHREVEPORT - SHREVEPORT, LA Full Time High School Any Entry LevelDescription Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services. Summary: ATS is seeking NDT Level II Techs & NDT Assistants/Trainees to support our Shreveport, LA office. Responsibilities/Duties: NDT Assistants/Trainees Perform tasks as directed in order to prepare components or equipment for inspections. Work alongside certified technicians to help complete projects and learn activities. Interface with personnel to determine scope of work and work priorities in order to meet customer expectations. Interface with personnel to determine scope of work and work priorities in order to meet customer expectations. Help clean and organize equipment before, during, and at the completion of projects. Document on job training experience as assigned by management. Perform other job related tasks as assigned by supervisors. Responsibilities/Duties: NDT Level II Technicians Perform examinations of materials in accordance with procedures, codes, standards, and specifications. Be thoroughly familiar with the scope and limitations of the methods for which qualified and exercise assigned responsibility for OJT and guidance of trainees Interface with department managers and clients to determine scope of work and work priorities in order to meet customer expectations. Be able to prepare written instructions and to organize and report the results of examinations. Work independently and support team members Perform other job related tasks as needed and assigned by supervisors. Qualifications Minimum: Requirements/Qualifications: NDT Assistants/Trainees - High School Diploma, GED, or equivalent; math and print reading skills; ability to used computers for data entry and report writing; Applicants with documented prior NDT classroom training or OJT preferred. NDT Level II Technicians - Meet the minimum requirements of an NDT Assistant/Trainee; provide documentation of education, training, and experience in the applicable NDT method(s); have a working knowledge of industrial environments and general manufacturing processes; ability to effectively communicate with other departments, and customers to report issues and solve problems. All applicants require the following: Ability to learn and comply with all company policies and procedures. Excellent communication skills written and verbal. Applicants must pass a drug screen and have a valid driver's license with a clean driving record. “U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process. Work Conditions: Must be able to wear safety equipment as required by the safety department for personal protection. Work from heights on scaffolding, ladders, elevated platforms, man-baskets, etc. Work in confined spaces which will require crawling, stooping, climbing, etc. Work in around operating equipment and industrial environments. Work with radiation and hazardous materials such as cleaners, penetrants, film developing chemicals, etc. Work shifts up to 12 hours/day and 7 days/week and travel for extended periods of time Ability to lift and carry 100 pounds. Benefits: ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonuses. EOE/AA/M/F/Vet/Disabled Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

This 16-20-week paid program will provide hands-on training, classroom instruction, and operating room experience under the supervision of experienced neuromonitoring professionals. Upon completion of the program, you will be well-prepared to continue your career as an Intraoperative Neuromonitoring (IOM) Technician at MPOWERHealth. We're committed to your success and will continue to provide support and mentorship as you work towards obtaining your CNIM certification. Our program boasts a 94% CNIM pass rate, demonstrating our commitment to excellence in education and training. As a graduate of the MPOWERHealth CNIM Academy, the first and only intraoperative neuromonitoring training program to receive programmatic CAAHEP accreditation outside of a university setting, you'll be joining a team of highly skilled professionals. Benefits at MPOWERHealth as an Associate Technician: Competitive salary while you train Comprehensive health benefits & wellbeing program with opportunity to earn 100% employer-paid health insurance and $1,500 towards Health Savings Account company contributions annually Competitive 401(k) company match with immediate vesting Paid time off, company holidays, and sick pay Access to MPOWERHealth University This position is estimated to begin in February 2026. Responsibilities As an Associate Technician, you will: Provide intraoperative neuromonitoring (IONM) in brain and spine surgeries to assist the surgeon in mitigating risk to the patient's nervous system. Attend and actively participate in all training sessions, workshops, and lectures. Learn to operate and troubleshoot IONM equipment and software. Perform IONM modalities (MEPs, SSEPs, EMG, TOF) in surgery. Collaborate with surgical and anesthesia teams to provide optimal patient care. Maintain accurate records of monitoring results and patient information. Continuously develop and refine skills and knowledge in IONM techniques and technology. Participate in continuing education and professional development opportunities. Qualifications Requirements: Bachelors or masters degree in a related field (e.g., biology, neuroscience, psychology). Strong academic background in anatomy and physiology. Must have a valid driver's license and Certification in Basic Life Support (BLS). Ability to transport and set up neuromonitoring equipment (totaling 50lbs) in the OR in a timely fashion. We're looking for you to bring: Ability to work in a fast-paced and dynamic environment. Excellent interpersonal skills. Microsoft Office Suite expertise with typing speed of at least 40 WPM. Attention to detail and strong analytical skills. Willingness to work flexible hours and the ability to work on call. Previous experience in healthcare is a plus. It is the policy of MPOWERHealth not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. #IND456