Technical assistant jobs in Colonie, NY

For more details, please connect with Gautmi Jain at ************ or email at ********************* Required Skills: 84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc. 84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect. 84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues. 84 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc. 60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning 24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance Responsibilities: Duties include but not limited to the following: Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies. Troubleshoot and resolve OS configuration, Stealth COI's, storage and networking of Agency Commercial - off - the - shelf (COTS) business applications. Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing. Troubleshoot and resolve issues with Commercial - off - the - shelf business software (COTS) including performance tuning, log analysis and security. Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it. Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing. Recommend and implement system enhancements that will improve the performance and reliability of the systems. Provide mentoring and guidance to other Transportation Portfolio Architecture team members; Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications. Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification. Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Profile : Desk side Support Location : Albany, NY 12203 Duration: 12+ months with a possible extension of 4 years Job Duties: · Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues. · Deployment of systems to new users. · Migration of users from existing systems to new hardware including setup of the image and all standard applications. · System Administration tasks on systems that are part of the support requirement. · This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews. Basic Skills, clearances and other elements required, in order of importance, and number of years' experience, where applicable, in each skill: · Experience in a corporate deskside environment. 2+ years. · Windows 7/Windows 10, 4 yrs · Hardware troubleshooting experience, 4 yrs · Understanding of system backup and recovery methodologies and their implementation 2 yrs. · Candidates must be team members comfortable in multi-company organization. · Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner. · Other: Strong verbal and written communication skills required. Additional Information For more information, Please contact Shubham ************

Department/Unit: Blood Bank Work Shift: Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Clinical Technical Specialist is a technologist (clinical laboratory/cytology/histology) and performs procedures/tests that will aid in the detection and diagnosis of disease and/or monitor progress of defined illnesses or treatments initiated by a physician. This position requires the exercise of independent judgement and responsibility with minimal supervision. The Technical Specialist has expertise in laboratory medicine in the specialty/subspecialty area assigned and provides technical assistance and consultation to co-workers, students, residents and other healthcare providers. In addition, the technical specialist develops and validates new test methodologies and procedures. This individual may also serve as a qualified supervisor in the absence of the Laboratory Supervisor and Assistant Supervisor. Essential Duties and Responsibilities * Performs testing and reports results on laboratory specimens. Accurately documents daily work activities. * Thoroughly, accurately and legibly documents test results and quality control * Demonstrates and uses the applicable computer systems * Uses effective written and verbal communication skills to cooperatively work with customers and employees. * Listens well, takes direction and engages in interactive dialogues with others. * Serve as a technical advisor for co-workers, students and other healthcare providers. Qualifications * Bachelor's Degree Education must come from an accredited college or university in medical technology, chemical, physical, or biological science - required * Master's Degree Education must come from an accredited college or university in medical technology, chemical, physical, or biological science - preferred * Candidate with BS must have at least six years of pertinent clinical laboratory experience as a qualified Clinical Laboratory Technologist, Cytotechnologist or Histotechnologist - required * Candidate with appropriate master's degree must have at least four years of pertinent laboratory experience with at least two years within the designated laboratory specialty in qualified Clinical Laboratory Technologist, Cytotechnologist or Histotechnologist - required * Extensive management experience - required * Effectively and cooperatively communicate both orally and in writing with customers, nursing staff, physicians and other hospital employees. All telephone and personal inquiries are conducted with courtesy, respect and confidentiality. * Seek input and engage in interactive dialogue with co-workers to facilitate problem solving * Serve as a technical advisor for co-workers, students and other healthcare providers. * Effectively communicate implications and/or applications of test methodologies. * Interpret laboratory information for healthcare providers. Assist clinicians in evaluating unexpectedly abnormal test results. * Offer advice to clinicians on possible causes of preanalytical variation in test results and on ways to minimize variation in patient testing. * Assist clinicians in appropriate test selection for particular diagnostic dilemmas. Consult on the selection of appropriate lab tests for the diagnosis and management of disease. * Communicate status of projects and prospectively identify potential resource or material limitations. * List and document all development activities including failed efforts. * Develop and maintain an effective and productive work culture. * Be customer focused. Work to establish directions and plans for providing products and services based upon what customers want. * Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute dilutions and do statistical analysis, prepare graphical displays and perform calculations to prepare solutions and/or media. * Assess and effectively demonstrate competencies and accomplishments. * Maintain current knowledge of regulatory influences specific to the work environment and how the various regulatory agencies interact. * Understand the current requirements for Good Laboratory Practice (cGLP). * Develop knowledge base in current and emerging scientific disciplines and technologies. * Proactively educate by participating/attending clinical conferences and laboratory educational inservices for relevant specialties. Integrate concepts from various laboratory areas to advance one's area of expertise. * Identify situations where delegation is appropriate, communicate expectations clearly, and follow-up to ensure effective completion. * Manage time by getting control of time wasters and completing work on time. * Be honest and perform his/her job duties ethically. * Serve as a positive role model for other staff by being punctual (including breaks), maintaining personal hygiene, wearing appropriate attire, limiting personal phone calls and contributing to the departmental "team" through cooperation and conflict avoidance. * Possess knowledge of all policies (both hospital and departmental), protocols, and procedures and instrumentation for which he/she has been trained. * Accept constructive criticism in a professional manner, incorporating changes where necessary. * Deploy and manage new testing modalities. * Validate reference intervals and demonstrate clinical efficacy of testing through clinical and statistical based endpoints. * Perform special maintenance procedures and complex troubleshooting of equipment. * Specify and implement a control system to ensure high quality results. * Determine benefits of standardizing technology in an integrated model. * Conduct a workflow analysis of operations to improve processes and implement solutions. * Integrate customer needs, intended use claims and regulatory requirements in development and design goals for new projects. * Develop understanding of processes and regulatory/quality requirements for development of assays, instruments and tools used in laboratory medicine. * Understand and implement quality tools and systems. Actively participate in the laboratory quality management program. * Use competitive comparisons and benchmarking. * Ensure compliance with regulatory and voluntary standards of performance. Actively participate in regulatory and accreditation surveys. * Monitor satisfaction of internal and external customers and react effectively to this feedback. Have appropriate knowledge of feedback systems (reports, surveys, and complaints) for lab performance to monitor services. * Develop and maintain computer skills needed for electronic communication and use of the intranet and internet to search for information. * Understand and utilize statistical software to effectively manage and evaluate technical data. * Generate information and summary reports using statistical and decision-making tools. * Specify and utilize computerized tools for the selection and interpretation of laboratory testing. * Maintain LIS and procedures to ensure clinicians receive laboratory data in a timely and useful manner. * Design and implement reports that present patient data in a clinically useful format. * Analyze information from multiple sources to identify problems, collect data, establish facts, and draw valid conclusions to convert it to actionable knowledge. * Effect conflict resolution to benefit both the patient and the healthcare team * Make responsible decisions. * Identify situations where delegation is appropriate, communicate expectations clearly and follow up to ensure effective completion. * Serve as a resource in resolution of intra/inter departmental healthcare issues. * Clinical Lab Technologist Meets New York State Education Department requirements AND CLIA Clinical Laboratory Personnel Requirements AND be licensed by the NYSED as such. licensed by the NYSED as such. Upon Hire - required * CT - Cytotechnologist Meets New York State Education Department requirements AND CLIA Clinical Laboratory Personnel Requirements AND be licensed by the NYSED as such. licensed by the NYSED as such. Upon Hire - required * HT - Histotechnologist - ASCP Meets New York State Education Department requirements AND CLIA Clinical Laboratory Personnel Requirements AND be licensed by the NYSED as such. licensed by the NYSED as such. Upon Hire - required Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Rarely * Lifting - Frequently * Carrying - Frequently * Pushing - Occasionally * Pulling - Occasionally * Climbing - Occasionally * Balancing - Occasionally * Stooping - Frequently * Kneeling - Frequently * Crouching - Frequently * Crawling - Occasionally * Reaching - Frequently * Handling - Frequently * Grasping - Frequently * Feeling - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly * Eye/Hand/Foot Coordination - Constantly Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Constantly * Hazards - Frequently * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Technical Support Specialist / Onboarding, Reporting Duration: 12 months contract Location: Albany NY Position Requirements/Technical Skills: Project Scope- duties of position Public Health MU Onboarding Project This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure. The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. Daily Tasks will include but are not limited to the following: Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application and network access logs of Windows and Linux based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicates effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. PART A: The ONE MANDATORY REQUIREMENT: Mid-Level PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10. 48 months experience troubleshooting hardware and software issues. 48 months providing end user support with software applications. 48 months experience communicating with users, stakeholders and business analysts to determine business needs. 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams. 36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems. 36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior. 36 months experience in developing n-tier applications. 36 months experience maintaining quality controls and procedures. 36 months of experience in developing and maintaining information technology technical documentation for end user support. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Qualifications Bachelor's degree or greater in computer science, computer engineering, information technology or public health. Additional Information Local candidates preferred. Immediate interview and placement! Any Visa type..

The Center for Strategic and International Studies (CSIS) is a non-profit, bipartisan public policy organization established in 1962 to provide strategic insights and practical policy solutions to decision makers concerned with global security and prosperity. Over the years, it has grown to be one of the largest organizations of its kind, with a staff of some 250 employees, including more than 120 analysts working to address the changing dynamics of international security across the globe. CSIS's Economic Security and Technology Department (EST) is a center of excellence for strategic insights and policy solutions for the United States and its partners to promote economic dynamism and sustain technological advantages essential to their growth, security, and global influence. The Department focuses on areas shaping global technology and commercial competition and their role in national security-economic policies related to trade, investment, intellectual property, and innovation; advanced and strategic technologies such as Artificial Intelligence (AI), semiconductors, digital, quantum, and cybersecurity; energy security and climate, as well as economic relations with China and with partners. It has launched a number of integrative products such as its signature Tech Edge Report, country economic security studies, and the Back and Forth series. Position Overview The Senior Fellow will serve as the senior analyst within the EST front office, working directly with the President of the Economic Security and Technology Department on high-priority research initiatives that further EST and enterprise-wide impact goals. Key Responsibilities The Senior Fellow will work directly on the President EST's research priorities including- (1) patriotic capital and national interest investing, (2) domestic US economic and technology competitiveness including the Tech Edge series, and (3) international economic security issues including allied economic cooperation and dollar diplomacy. The Senior Fellow will help with research design, authoring and co-authoring policy analyses and research reports for internal and external publications, conducting independent research projects that shape key policy debates, and developing and delivering research briefings and presentations to government officials, private sector leaders, and other key stakeholders, and coordinating and mentoring Associate Fellows, Research Assistants, and interns on the front office team. Where needed, and working with researchers across the department, the Senior Fellow will help ensure delivery and quality of EST's suite of integrative products such as the Tech Edge Report and country studies. These include advising teams on data and research methods. The Senior Fellow will also be expected to help the FO achieve its fund-raising goals including by preparing proposals for project funding, writing grant reports, and contributing to departmental strategic planning and internal operations. Qualifications The successful candidate will have a doctorate or equivalent, and extensive experience including in the Washington think-tank and research community. They will demonstrate excellent research and writing skills with proven experience writing for policy audiences and external publications. Strong candidates will be able to identify emerging issues of policy relevance, pursue self-directed research and writing, and engage effectively with diverse stakeholders across government, industry, and allied nations. They should have substantive knowledge in areas such as macro-fiscal policy, productivity policies, technology (including on AI), and international economic relations. The candidate must be a collaborative team player willing to work closely with researchers across EST and the broader organization on research projects, events, and program activities, while also taking on coordination and organizational tasks when necessary. The salary band for this position is $100,000 to $200,000, commensurate with experience. This position also offers bonus potential based on individual and organization performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential functions may include, but are not limited to the following: The Senior Fellow will write in-depth policy papers and publications related to the topics specified above. They will conduct research in their areas of expertise for independent and collaborative projects. Research * Facilitate the activities of research projects and policy analysis related to economic security and strategic capital by providing thorough and timely communication and operational support within and between research staff and management regarding project status and funding. This includes long-form research reports and occasional articles for the CSIS website and external media outlets. * Synthesize large amounts of information, perform quantitative and qualitative analysis, and report results to diverse audiences. * Contribute to the intellectual vitality of the EST by serving as a recognized expert in the field. Outreach * Serve as an influential voice on strategic capital, promoting the EST's expert analysis with a diverse set of stakeholders, thought leaders, government executives, policymakers, journalists, and the general public. * Represent CSIS as an expert at conferences, workshops, and other public speaking engagements, and donor and prospective donor engagements. * Conceive and lead events, such as working groups, panels, roundtables to advance the program's research and analysis. Institutional Responsibilities * Identify potential grant projects, research potential funders, and assist EST President in developing robust research proposals in line with the EST's priorities and research agenda. * Cultivate and grow an excellent professional network and liaise productively with other organizations. * Contribute to the thought leadership and strategic direction of the program * Work with and mentor research assistants and analysts, to produce research and to facilitate their professional development. KNOWLEDGE, EDUCATION, AND EXPERIENCE: * Master's degree in economics or a related field and 6+ years of experience in research and/or analysis. Doctorate degree preferred. * Strong grasp of geopolitical and market movements that underpin modern economic security strategies. * Experience in executing a research agenda and publishing in national and international media and in academic journals. * Experience working in industry, government, corporate strategy, or comparable sector * Ability to operate under pressure and in a fast-paced environment; * A track record of building and maintaining relationships with contacts related to our policy work, including people in the U.S. and foreign governments; * Strong organizational skills and attention to detail; * Self-starter with proven project management experience and ability to work on projects simultaneously. * Excellent verbal, written, and communication skills, with an ability to effectively present information and respond to questions from stakeholders and governmental entities. * Candidate should possess sound judgment, entrepreneurial attitude, and creative outlook. PHYSICAL REQUIREMENTS AND WORK CONDITIONS: The physical demands are representative of those that must be met by an employee working in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The noise level in the work environment is usually moderate. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Equal Opportunity Employer. HOW TO APPLY: Interested applicants should submit: * A 1-2 page cover letter followed by a 1-2 page resume in a single PDF document. Please title the document "[Your name] cover letter and resume". * A writing sample (up to 5 pages; may be an excerpt from a longer piece) on an economic security-related topic. Please title the document "[Your name] writing sample" Applications should be submitted via careers.csis.org. Please do not submit additional materials (references, transcripts) etc. These will be requested if needed during the interview process. To submit an application for this position, click the "Apply" button below, and you will be redirected to our secure recruitment portal. For more information about the CSIS Economic Security and Technology Department, please visit: ******************************************************

About SUNY Schenectady County Community College: SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training and workforce development to a diverse population in a student centered environment. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. SUNY Schenectady County Community College offers an excellent benefit package including health care with dental and vision coverage, a choice of retirement systems, a deferred compensation benefit, an on-site child care program and Montessori School, professional development opportunities, and health club membership. We take pride in being an urban campus with a small town feel. Job Description: Participates in practical instruction of the EMT Basis and Refresher courses. Memorizes a case script detailing specific emotions, behaviors, and disease signs/symptoms for presentation during simulated learning situations. Presents case information in a standardized manner, as elicited by students during simulated interactive patient history and/or medical examinations. Remains in a specific patient character as trained when responding to student questions. Accurately remembers encounters with students for scoring student behaviors. Maintains confidentiality of information related to cases, student behaviors and feedback evaluations. Provides educationally constructive verbal feedback within a structured format, as appropriate to the position. Performs miscellaneous job-related duties as assigned. Requirements: Ability to accurately and convincingly maintain a specified character as required. Ability to work flexible hours on a scheduled on-call basis. Additional Information: Offers of employment will be conditional based on the successful completion of a background check. NONDISCRIMINATION SUNY Schenectady County Community College does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, marital status, veteran status, gender or gender identify, disability, or age in admissions, employment, programs and activities. As an affirmative action and equal opportunity employer with a commitment to promoting an environment of equality, inclusion, and respect for difference, SCCC encourages candidates who can contribute to this goal to apply. CAMPUS SAFETY REPORT The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here . SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Description About the Role: The IT Support Specialist is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization. Qualifications: Associate's degree or higher in Information Technology or related field preferred Proven experience in a technical support or help desk role Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications Familiarity with networking concepts such as TCP/IP, DNS, and VPN Strong problem-solving skills and ability to communicate technical information clearly to non-technical users Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) Experience with remote support tools and ticketing systems Knowledge of cybersecurity principles and best practices Familiarity with cloud services and virtualization technologies Exceptional interpersonal, organizational, follow-through and communication skills Prior experience supporting a diverse user base in a fast-paced environment Responsibilities: Respond promptly to user inquiries and technical issues via phone, email, or in-person support Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices Install, configure, and maintain operating systems, applications, and security software Document support activities, solutions, and procedures to build a knowledge base for future reference Assist with IT asset management, including inventory tracking and software license compliance Collaborate with other IT team members to escalate and resolve complex technical issues Provide end-user training and guidance on best practices for technology use and security Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption. Benefits: Collaborative, fast-paced environment Health, Vision, and Dental Insurance Life Insurance 401(k) with company match Paid Time Off Employee Discounts

QUALIFICATIONS Must Hold an Active Secret Clearance CompTIA Security+ is required (per DoD 8140) Knowledge of the principles, methods, and techniques involved in service desk operations, support technician operations, and basic Active Directory. Knowledge of and ability to use and install relevant hardware, software and other equipment. Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals. Ability to assist with the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET clients. Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc. EDUCATION/TRAINING/EXPERIENCE Associate's Degree in Computer Science, Information Technology or related field, or equivalent work experience (3-5 years) that includes IT operations and support. VPN, VTC, System Imaging, Encryption support experience highly preferred. Experience with Ivanti HEAT or other similar ticketing systems highly desired. Bachelor's degree in Computer Science or Information Technology highly desired

Job DescriptionSummary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of aHelpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities Front line defense with customers calling in with technical issues Ability to properly hand calls off to more experienced technicians when needed Following tickets through the process until closure. Password resets IP Phone setup PC setup (i.e. software install, adding domains, etc) IT equipment installation Printer install Assisting onsite technical lead with various IT-related projects. New User On-boarding Qualifications & Requirements 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Employment Type: Full time Location: North Nassau, NY

Job DescriptionSummary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities Front line defense with customers calling in with technical issues Ability to properly hand calls off to more experienced technicians when needed Following tickets through the process until closure. Password resets IP Phone setup PC setup (i.e. software install, adding domains, etc) IT equipment installation Printer install Assisting onsite technical lead with various IT-related projects. New User On-boarding Qualifications & Requirements 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range$96,000-$115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Benefits: 401(k) Bonus based on performance Competitive salary Training & development Role: Handyman Home Service Technician Assistant We provide: Year-round stable, steady work Regular work hours 401k Flexible scheduling TruBlue t-shirts, polos, and other company gear Strong office support TruBlue of SW & Central Queens is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for an entry-level yet reliable and coachable home service technician assistant (handyman / handywoman) to provide handyman support and general home services to our customers in our community area. The Types of Jobs We Perform: Bathroom upgrades and remodel Drywall repair and patching and caulking Flooring repair and installation General Carpentry General home repairs and handyman work Kitchen repair and remodel Minor plumbing and electrical Painting interior and exterior Certificates and license, if any What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Handyman Assistant position must be hard-working, punctual, and respectful. Interest in miscellaneous around-the-house repairs like carpentry, basic plumbing, drywall, painting, and basic electrical is also a plus. Qualified candidates will need a driver's license and a reliable vehicle. Owning some standard tools is an advantage but not required. Candidates must also be legal citizens of the US and speak fluent English We are actively interviewing for this position - if you have basic handyman skills and the desire to become part of a growing team of home service technicians, apply today, and our hiring manager will follow up! All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."

Mammoth Brands (formerly Harry's Inc.) is the modern CPG company behind brands Harry's, Flamingo, Lume, Mando, and Coterie. We're building a new model-and home-brands, founders, and talent looking to solve unmet needs, improve peoples' lives, and ultimately challenge the status quo. Our mission is to “Create Things People Like More.” Simply put: everything we do should be better than what already exists. If it's not, we don't do it. This guides everything we do, from developing the best product experiences, to making Mammoth Brands a great place to work, to exploring innovative ways to give back to our community. We got our start in 2013 when our co-founders created Harry's. They built the brand differently-online first, prioritizing direct relationships with customers-and in the process learned they'd created something bigger: a playbook and platform that could help other brands grow and scale to their full potential, and a vision to reimagine consumer packaged goods. Today, Mammoth Brands is a growing portfolio of brands and the largest CPG company built in the last 20 years. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: to create a company that people like more, that better serves its customers, employees, and community. As a company, we're also committed to making a positive impact and have donated over $20 million through our network of nonprofit partners to date. Job Summary: The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (mac OS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. Responsibilities: Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. Required qualifications: Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and mac OS support. Strong problem-solving, analytical, and customer service skills are also essential. Advanced Technical Skills: Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace. Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP. Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization. System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA). Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely. Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable. Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors. Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion. Valuable Soft Skills: Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner. Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions. Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes. Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user. Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential. Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors. Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands This role requires 5 days in-office, Monday-Friday . Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom! We can't quantify all of the intangible things we think you'll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

About Lume and Mando Founded in 2017, Lume is a transformative personal care brand on a mission to normalize body odor beyond pits and provide people with outrageously effective solutions so they don't have to think twice about odor. We are pioneers of the whole body deodorant category, with a portfolio of odor-blocking products including anti-perspirants, aluminum-free deodorants, body washes, body creams, cleansing bars and laundry sprays. Lume products are OB/GYN developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and often referred to as “life-changing” by our customers. In late 2022, we launched a men's line called Mando, bringing our expertise to the men's personal care category. From whole body deodorants to body washes, our product offerings arm men with the confidence to show up as their best selves as they move about their busy day. Lume and Mando are part of Mammoth Brands, the modern CPG company behind category-leading brands Harry's, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model-and home-for brands, founders, and talent looking to solve unmet needs, improve peoples' lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. Job Summary: The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (mac OS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. Responsibilities: Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. Required qualifications: Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and mac OS support. Strong problem-solving, analytical, and customer service skills are also essential. Advanced Technical Skills: Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace. Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP. Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization. System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA). Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely. Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable. Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors. Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion. Valuable Soft Skills: Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner. Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions. Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes. Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user. Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential. Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors. Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands This role requires 5 days in-office, Monday-Friday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom! We can't quantify all of the intangible things we think you'll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Technical Field Specialist will serve as the in-field coordinator of programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company. Preparation Responsibilities: Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests. Writing pilot project charters. Documenting and validating operational workflows. Conducting in-field operator training. Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity). Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation. Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems. Testing, troubleshooting, and resolving device and backend setup issues before pilot start. Performing triage and initial debugging of technical issues. Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff. Obtaining and configuring required devices for field operators. In-Field Responsibilities: Conducting trial runs to validate device performance and backend connectivity. Partnering with client staff to debug and resolve technical issues encountered in the field. Engaging Client Program Managers and Engineers when required. Leading and conducting in-field data collection activities. Providing frequent status updates during field operations. Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed. Triaging and debugging technical problems in real-time. Opening and tracking bugs with appropriate Client personnel. Post-Operations Responsibilities: Documenting and reporting on pilot results. Reporting downtimes, tool issues, and bugs affecting pilot performance. Sharing observations, feedback, and opportunities for process improvement and automation. Verifying successful data transfer to backend systems. Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution. Following up to close open bugs. Participating in data analysis and extraction as needed. Proactively identifying opportunities for program and workflow improvements. Key requirements: BA/BS degree or a minimum of 2-3 years of relevant testing or support experience. At least 1 year of QA testing or technical support experience with mobile applications. Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel. Knowledge of SQL and JavaScript is a plus. Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather. Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams. Demonstrated teamwork and collaboration skills. Professional demeanor and ability to represent the company appropriately. Comfortable working in a fast-paced environment. Valid driver's license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls). Quick learner with the aptitude for understanding new technologies. Excellent organizational skills and strong attention to detail. Strong analytical and problem-solving abilities. Ability to meet deadlines and take ownership of assigned tasks. Capable of documenting testing results clearly and systematically. Ability to create or improve workflows and identify areas for operational improvement.

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title : Technical Support Specialist / Onboarding, Reporting Duration: 12 months contract Location: Albany NY Position Requirements/Technical Skills: Project Scope- duties of position Public Health MU Onboarding Project This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure. The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. Daily Tasks will include but are not limited to the following: Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application and network access logs of Windows and Linux based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicates effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. PART A: The ONE MANDATORY REQUIREMENT: Mid-Level PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10. 48 months experience troubleshooting hardware and software issues. 48 months providing end user support with software applications. 48 months experience communicating with users, stakeholders and business analysts to determine business needs. 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams. 36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems. 36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior. 36 months experience in developing n-tier applications. 36 months experience maintaining quality controls and procedures. 36 months of experience in developing and maintaining information technology technical documentation for end user support. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Qualifications Bachelor's degree or greater in computer science, computer engineering, information technology or public health. Additional Information Local candidates preferred. Immediate interview and placement! Any Visa type..

Job Description About the Role: The IT Support Specialist is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization. Qualifications: Associate's degree or higher in Information Technology or related field preferred Proven experience in a technical support or help desk role Basic understanding of computer hardware, operating systems (Windows, mac OS), and common software applications Familiarity with networking concepts such as TCP/IP, DNS, and VPN Strong problem-solving skills and ability to communicate technical information clearly to non-technical users Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) Experience with remote support tools and ticketing systems Knowledge of cybersecurity principles and best practices Familiarity with cloud services and virtualization technologies Exceptional interpersonal, organizational, follow-through and communication skills Prior experience supporting a diverse user base in a fast-paced environment Responsibilities: Respond promptly to user inquiries and technical issues via phone, email, or in-person support Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices Install, configure, and maintain operating systems, applications, and security software Document support activities, solutions, and procedures to build a knowledge base for future reference Assist with IT asset management, including inventory tracking and software license compliance Collaborate with other IT team members to escalate and resolve complex technical issues Provide end-user training and guidance on best practices for technology use and security Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption. Benefits: Collaborative, fast-paced environment Health, Vision, and Dental Insurance Life Insurance 401(k) with company match Paid Time Off Employee Discounts

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.