Technical Specialist - Gulf Region
Technical assistant job in Metairie, LA
As a Technical Specialist, you'll be the go-to expert, delivering critical technical and safety guidance to our Electrical Engineering & Services (EESS) field teams. You'll play a key role in driving EESS's vision of zero workplace injuries and incidents, shaping a culture of safety, reliability, and operational excellence across the organization. This is a remote role with up to 50% travel throughout the Gulf Region. A company vehicle is provided!
The expected annual salary range for this role is $91,500 - $134,200 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
* Provide direct technical input to employees and leaders throughout the division regarding Hazardous Energy Control and Lock Out / Tag Out (LOTO) planning. Our Technical reviews occur in advance of project commencement for scheduled work, in real time for work performed on demand and periodically for auditing purposes.
* Review and approve LOTO plans prepared by others.
* Instruct in-person Hazardous Energy Control courses at various training facilities.
* Perform practical examinations, interviews, and ad hoc training to determine qualified electrical worker competency of field staff.
* Support eLearning and virtual reality development for Hazardous Energy Control and LOTO.
Qualifications:
Basic Qualifications:
* Minimum 5 years of experience in electrical field service, specifically with end user electrical distribution equipment such as switchgear, motor control centers, transformers and power electronic equipment including work such as preventative maintenance, testing, commissioning, troubleshooting and installation.
* Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
* Possess and maintain a valid and unrestricted driver's license.
* Candidates must reside within the Gulf region of the United States.
Preferred Qualifications:
* Bachelor's degree in Electrical Engineering or equivalent
* Electrical Contractor's License
* General Contractor's License
* Professional Engineering License
* Experience implementing LOTO at complex work sites
* OSHA 10 and 30 Hour General Industry or Construction certification or Canadian equivalent
#LI-LS3
The application window for this position is anticipated to close on December 22, 2025.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at ************** to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
IT Support Specialist
Technical assistant job in New Orleans, LA
Are you a tech-savvy professional with experience in the legal industry who enjoys helping others and improving the way work gets done? We're a growing law firm with three Louisiana offices, and we're looking for a proactive IT Support Specialist to keep our systems running smoothly and empower our team to serve clients efficiently. This is a hands-on, fully onsite role where you will partner closely with our Managed Service Provider (MSP) to ensure reliable, secure, and user-friendly technology across the firm. Remote or hybrid work is not available for this position. This position reports directly to the Firm Administrator and offers the opportunity to collaborate closely with leadership and contribute to key technology initiatives across the firm.
Key Responsibilities
Serve as the primary point of contact for IT support, troubleshooting hardware, software, and network issues.
Collaborate with the Firm Administrator and MSP to resolve complex issues and maintain system performance.
Assist employees at all levels with technical challenges, providing guidance and solutions in a professional and approachable manner.
Manage Office 365, Active Directory, and other firm-critical applications.
Ensure compliance with confidentiality rules and data security standards specific to law firms.
Support cloud and Legal SaaS applications (Coyote, NetDocuments, etc.).
Train staff on software, tools, and IT best practices.
Ensure the efficient use and maintenance of document management systems.
Create, enforce, and update IT policies, procedures, and standards to ensure high-quality data integrity.
Regularly monitor and initiate software updates to maintain system efficiency and security.
Maintain accurate and up-to-date IT equipment and software inventory, proactively tracking deployment and retrieval; generate reports for Firm leadership as requested.
Build and deploy desktop and laptop Windows PCs, ensuring proper installation and configuration.
Install and configure standard applications used across the firm.
Report faults and configuration requests to third-party suppliers and monitor resolution progress.
Monitor the IT support mailbox, ensuring timely responses and resolution of requests.
Monitor employee use of technology, including AI tools, to ensure systems are not being misused and comply with firm policies.
Work with the phone provider to assign and manage employee extensions.
Coordinate with HR Director for IT needs for new hires, including equipment setup and account configurations.
Provide expertise and hands-on support during system conversions, ensuring smooth transitions with minimal disruption.
Maintain and monitor backup, recovery, and endpoint security solutions to protect firm data.
Document IT processes, workflows, and troubleshooting guides to build institutional knowledge.
Perform all IT projects, initiatives, and daily responsibilities under the direction of the Firm Administrator, ensuring priorities align with firm goals.
Requirements
Must be reliably available during business hours (8:30 AM - 5:00 PM, Monday-Friday) and able to respond to occasional evening or weekend support needs.
Experience working within a hybrid IT support model in collaboration with a Managed Service Provider (MSP) including escalation, vendor communication, and ticket management.
Experience with servers, virtual environments, and SQL databases
Proven IT support experience in a law firm or legal services environment (required).
Strong networking knowledge (LAN/WAN, VPNs, Wi-Fi, firewalls).
Strong proficiency in Microsoft 365 applications and document management systems.
Hands-on experience with hardware troubleshooting and maintenance, including desktop and laptop deployment.
Proactive communicator who keeps stakeholders informed on issue status, timelines, and resolutions.
Excellent problem-solving skills, patience, and ability to support non-technical staff effectively.
Knowledge of IT policy development and implementation.
Self-motivated and self-directed, with a proactive approach to identifying and resolving issues.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Openness to professional development and learning new technologies to continuously improve firm IT operations.
Willing to travel occasionally between offices (approximately 1-2 times/month)
Must have reliable transportation
NDT Technician Assistant
Technical assistant job in Prairieville, LA
As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. This role will need the ability to work in Dow/Vopak and BASF. Must have clean background as they could work between different offices.
What Your Day Looks Like:
Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility.
Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.).
Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance.
Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces.
Tear down and document test results or help with post-inspection clean-up.
You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety.
Why It's More Than Just a Job:
This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to:
Level II or III NDT Technician
Specialist in ultrasonic, radiographic, or magnetic particle testing
Team Lead or Regional Inspector
Project Manager or QA/QC roles
PROtect supports your growth with:
Clear advancement paths
Paid training and certification support
Travel and relocation opportunities
Career stability in a growing industry
Essential Functions
Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures.
Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections.
Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials.
Assist in the identification of defects in materials using testing techniques.
Drive Company vehicles and maintain safe driving record.
Train on experienced tasks and learn new tasks from Lead Technicians.
Follow instructions to ensure safety of entire team.
Requirements
Knowledge, Skills, Abilities
Mechanical - Basic mechanical knowledge.
Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members.
Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time.
Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses.
Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene.
Customer Service - Interact professionally with customers. Punctual arrival to assignments.
Team Work - able to work effectively as part of a team and to follow specific instructions.
Education
High School Diploma or GED.
Certification and Licensure
Valid driver's license. Insurability through PROtect, LLC. insurance carrier.
Work Experience
Prefer some previous work-related skill, knowledge or experience.
PROtect Perks:
Health, Dental, Vision
HSA/FSA
HSA Company Match
401K with up to 4% Match, 100% Vested immediately
PTO
Free Mental Health Courses and Resources
Free Financial Coaching Classes/Resources
Clear Career Advancement Opportunities
Continued Education Reimbursements
Relocation/Travel Opportunities
Referral Bonuses for top talent
Business Development Bonuses
Monthly Safety Competitions with Prizes
Annual Competitions with Prizes
Entry Level Plumbing Assistant - Septic Systems Tech Assistant
Technical assistant job in Slidell, LA
Cooper Septic Service in Slidell, LA is actively seeking a full-time Entry Level Plumbing Assistant - Septic Systems Tech Assistant to perform duties related to septic system assessments, repairs, and service, including pump outs, pump operation, and discharge waste at an approved wastewater facility. You perform related manual labor such as probing, digging, lifting, loading/unloading, hose connection, backwashing/water jetting, and septic mixing. Additionally, you maintain inventory, collect payments, and accurately complete required paperwork. As Assistants demonstrate proficiency -- following training and experience -- progression to a Lead Technician position will be considered. Are you positive and hardworking? Are you an analytical problem solver? Do you enjoy working with your hands and aren't afraid to get dirty? Keep Reading!
This Entry Level Plumbing Assistant - Septic Systems Tech Assistant position works a full-time schedule Monday - Friday, 7am to 4pm, as well as before/after working hours. Some weekends may be required based on business demands since we only schedule our major systems repairs and installations requiring excavation on weekends. We offer this position up to $15/hour, depending on skills and experience. Plus we extend to our team bi-annual bonuses, overtime opportunities, 10 PTO days (80 hours), weekly pay, direct deposit, as well as employee performance reviews with pay advancement opportunities (at 3 months, 6 months, 12 months, and annually thereafter). If this sounds like the right plumbing technician opportunity for you, apply today!
ABOUT COOPER SEPTIC SERVICE
Cooper Septic Service LLC is a 4th-generation business and is known for resolving residential and commercial wastewater/septic system issues throughout St. Tammany Parish, Louisiana. With the goal of being the best in the business, we are dedicated to delivering value to our customers by providing smart, sensible, and affordable septic solutions through the use of only high-quality products and professional service.
Our well-deserved reputation of excellence is due in part to our incredible team who is committed to their craft and exceptional customer service even in the midst of ever-changing regulations. For their efforts, we offer competitive pay and a supportive company culture.
ENTRY LEVEL PLUMBING ASSISTANT- SEPTIC SYSTEMS TECH ASSISTANT QUALIFICATIONS
Able to work in all types of weather
Willing to learn technical specifications for multiple brands of septic systems, wastewater treatment plants, and related components
Valid Class E driver's license and good driving record (MVR)
Have or are willing to quickly obtain a Class D (chauffeur) driver's license
Willing to attend local training to obtain OSWW Certification (Installer, Maintainer, Pumper/Hauler, etc.)
Any experience as a plumbing technician and/or any wastewater/septic system knowledge is a plus! Can you effectively implement company policies and procedures? Do you take directions well? Can you work independently as well as with a team? Do you have great communication skills, both verbal and written? If you are professional, dependable, and have an amazing work ethic, we want to meet you!
ARE YOU READY TO JOIN US AS AN ENTRY LEVEL PLUMBING ASSISTANT- SEPTIC SYSTEMS TECH ASSISTANT?
If you feel you'll be perfect in this Entry Level Plumbing Assistant - Septic Systems Tech Assistant role, apply now using our initial 3-minute, mobile-friendly application.
Location: 70460
Automotive Technician Assistant
Technical assistant job in Metairie, LA
Responsive recruiter Replies within 24 hours Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
Tuition assistance
We'll teach you to pull air and cabin filters, measure tire tread depths, get spark plug quotes and put oil in the vehicle. Simple job. We also have growth opportunities into being a mechanic and management opportunities. Send in your resume or simply stop by and ask for Chris or Rusty.
We specialize in:
10 Minute Oil Changes
Low Price Tire Guarantee
Full Mechanical Repair
We Offer:
Top level Technology including factory OE software
Continued Paid Training
Hourly PLUS Weekly COMMISSION/BONUS
Huge Growth Potential, ask us about it!
TOP weekly pay
Fantastic Happy TEAM
5 Day work week
Benefits/Perks
Growth Opportunities
Locally Owned and Operated
Safety You can Trust
Medical/Dental/Vision/Life
Training and ASE Certification
Excellent work environment
Tools Provided
Company OverviewOur first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.
How Are We Different?
Local Ownership
Quality Service
Training and Certification
Multi-Point Courtesy Check and Service Review
Free Top-Off Service
Maintenance Records
Affordable Rates
Working Conditions
Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
Growth Opportunities
Locally Owned and Operated
Safety You can Trust
Training and Certification Opportunities
Competitive salary
Excellent work environment
Tools Provided
Compensation: $25,000.00 - $30,000.00 per year
Let's talk about the SpeeDee Service Difference:
Local Ownership
Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.
Quality Service
SpeeDee was built on a solid commitment to customer service.
Training and Certification
SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.
Multi-Point Courtesy Check and Service Review
Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.
Free Top-Off Service
To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
Maintenance Records
If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.
Affordable Rates
Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
You Decide
It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today - no appointment necessary!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.
Auto-Apply2026 Technical Sales Intern - Services
Technical assistant job in Metairie, LA
At Trane TechnologiesTM (*********************************** and through our businesses including Trane (*********************** and Thermo King (**************************** , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:**
**Be a part of our mission!** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
This is an exciting opportunity to make a difference in building efficiency and sustainability through our Equipment, Service or Controls / Building Automation offerings.
Trane Technologies, the global leader in innovative climate solutions, hands on summer internship allows participants to explore a career in Technical Sales through the following:
+ A 12-week internship program that will challenge and develop your technical, business, sales engineering, leadership, and communication skills - providing insight into a sales career with Trane Technologies.
+ Gain and interact with the world's most complete line of commercial, industrial, and institutional heating, ventilating, and air conditioning (HVAC) equipment and building management controls.
+ Be exposed to the many facets of Trane Technologies' businesses: Service, Equipment, Building Automation, Application, Fulfillment, and much more.
+ This internship will provide you with the experience to pursue a career in TechnicalSales and creates the opportunity to join our industry leading Graduate Training Program (GTP) after graduation.
**Where is the work:**
This position has been designated as **On-Site.**
**What you will do:**
Our award-winning internship program provides you the opportunity to learn more about us while you collaborate with peers across North America. As a Technical Sales Intern you may experience or gain exposure to:
+ Work directly with our industry leading Sales Account Managers and customers.
+ Understand the design, application and sale of systems, controls, parts, and services for commercial, industrial, and institutional buildings.
+ Attend sales meetings; business functions; sales and service calls; customer meetings alongside experienced account managers and mentors.
+ Understand the steps sales engineers take from start to finish on a job and be hands-on in those steps throughout the internship.
+ Gain an appreciation for the importance of the relationship with our customers as you work with them as a daily point-of-contact creating a sense of ownership and importance in the solution-making process.
**What you will bring:**
+ Actively enrolled in a bachelor's or master's degree: Preferred in Business, Management, Sales, Entrepreneurship, Marketing, Engineering.
+ Candidates must have completed at least their sophomore or 2nd year before the start of the summer internship to be eligible for internship positions.
+ Be a U.S. citizen or have the legal right to work in the U.S. without requiring sponsorship now or in the future.
+ A passion for continuous learning in technical fields, ensuring a solid foundation for understanding and communicating engineering solutions.
+ This posting is for multiple opportunities. Some positions may be remote while others may require a hybrid or onsite assignment at one of our facilities across North America.
+ Possess a valid driver's license for a minimum of 12 months, ability to provide proof of insurance, and have no major or frequent traffic violations including, but not limited to:
+ DUI in the previous 3 years
+ Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
**Compensation:**
Pay Range: $21.00 - $30.00
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Travel:**
Less than 15% in defined geography
**Equal Employment Opportunity:**
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
_This role has been designated by the Company as Safety Sensitive._
Technology Support Specialist I
Technical assistant job in New Orleans, LA
OSTS - New Orleans, LA Bill Rate: * Travel to Baton Rouge possible per business needs As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician:
* Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
* Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
* Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
* Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
* Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
* Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
* ServiceNow ticket management; prioritizing tickets and awareness of SLAs
* Supporting Microsoft Windows and MAC operating systems
* Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
* Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
* Printer support (installation, configuration, relocation, and troubleshooting)
* Event and Meeting Support (may occur on-site or off-site)
* Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
* Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
* VIP/White Glove support
* Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
* Outstanding customer service skills
* Excellent communication skills
* Great team mentality
* Self-motivated, organized, detail oriented, ability to multi-task
* Desire to learn and build a career as unique as you are
Experience Requirements:
* 2+ years of on-site technical support experience, or degree in related discipline
EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For list for 24th year. (US)
America's Greatest Workplaces for Diversity 2023 by Newsweek
Technology Coordinator
Technical assistant job in New Orleans, LA
Job Title: Technology Coordinator Position Type: Full-Time Bring your technical expertise to a creative, fast-paced environment! We are seeking a talented Technology Coordinator to streamline operations and enhance the digital experience for our teams and customers. This is an exciting opportunity to combine your technical skills with problem-solving and innovation, making a real impact in a dynamic workplace.
What You'll Do:
Tech Support & Optimization: Provide IT support for employees, manage hardware, software, and network systems, and ensure smooth day-to-day operations.
Web & E-Commerce Development: Work closely with our Marketing team to develop and maintain our website, improving functionality and optimizing for eCommerce conversions.
Server & Cloud Management: Oversee the performance and maintenance of our Windows Servers, VMware environments, and cloud-based systems to ensure stability and scalability.
Hardware & Network Management: Ensure the seamless setup, configuration, and operation of new hardware, network devices, and peripherals.
Cloud Transition & Security: Lead the shift to a cloud-based environment, ensuring smooth operations, strong network security, and minimal disruption to daily workflows.
Cybersecurity & Data Integrity: Implement and enforce cybersecurity protocols, regularly updating systems to protect company data.
Budget Management & Efficiency: Partner with departments to plan and manage IT budgets, implementing cost-effective strategies that maximize resources and streamline technology use.
Employee Training & Support: Conduct training sessions to improve employees' understanding of systems, software, and security best practices.
What You'll Bring:
Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent experience.
2+ years of website administration experience
2+ years of experience managing Windows Servers, VMware environments, and cloud computing.
Strong knowledge of MS Office Suite, Google Suite, cloud software, and Content Management Systems (Miva preferred).
ERP Configuration and Administration experience helpful, NetSuite preferred. SQL and JS/SuiteScript knowledge a plus.
Experience with graphic design is a plus for integrating visual elements into web platforms.
Excellent communication and problem-solving skills.
Ability to manage multiple tasks in a fast-paced, dynamic environment.
Why Join Us?
Be Part of Innovation: Play a critical role in enhancing our tech infrastructure and online presence.
Creative Collaboration: Work with a diverse team of professionals in a dynamic and supportive atmosphere.
Growth Opportunities: Access professional development and growth opportunities within a forward-thinking company.
Benefits:
Competitive Salary
401(k)
Health, Dental, and Vision Insurance
Paid Time Off
Parental Leave
Employee Discounts
In accordance with applicable federal civil-rights laws, including Title VII of the Civil Rights Act of 1964, we ensure that all employment decisions are based solely on merit, qualifications, and job-related criteria. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable law.
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the businesses we support.
Auto-ApplyIT Support Specialist - North Shore
Technical assistant job in Hammond, LA
Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by
The Times-Picayune
for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team.
We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.
Essential Duties and Responsibilities:
Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
Manage deployment for enterprise-level workstations and tablets.
Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
Work with users to clarify information and set proper expectations.
Report client or quality concerns to management.
Active Directory user management.
Collaborate with team members to support client needs and service delivery goals.
Other responsibilities as assigned.
Requirements:
Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
Ability to lift and transport computers and IT equipment as needed
Valid driver's license, reliable transportation, and willingness to travel to client sites within the region.
Ability to prioritize tasks and manage time effectively.
Team-oriented mindset and customer-first attitude.
Completion of some college coursework in IT, computer science, or a related field (degree preferred).
Beneficial Knowledge:
Experience with current versions of Windows Server.
Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
Compensation & Benefits:
Competitive salary and performance-based bonuses
Medical, dental, and vision insurance
401(k) plan with company match
Paid vacation, sick leave, and holidays
Certification and mileage reimbursement
Professional development opportunities and company-sponsored events
Friendly, business-casual work environment
Additional Information:
This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.
Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Help Desk Technician
Technical assistant job in New Orleans, LA
Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square.
Essential Duties and Responsibilities
* Load various software updates
* Provide maintenance on various computer hardware
* Maintain organization and cleanliness in the operations room
* Track inventory of computer-related supplies
* Answer Help Desk Calls professionally and courtesily
* All other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must successfully pass a criminal background check
* Must be at least 18 years of age
* Detailed knowledge of Microsoft workstation operation systems
* Excellent problem-solving skills, including the use of remote management systems
* Able to work days, nights, weekends, and holidays as needed
Education and/or Experience
* High School Diploma or equivalent, college preferred
* 1-3 years of working experience within PC support
* Extensive experience installing, maintaining, and upgrading Microsoft applications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
IT Support Center Specialist - Support Desk Level I
Technical assistant job in Metairie, LA
Support Desk Tier I Technician (Jedi, Clone, Rebel, or Federation Member)
Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Technician. Join us on an exciting mission, where you can be a Jedi, Clone, Alliance member, or even a Rebel. Use your technical prowess to provide Tier I support to our esteemed clients and protect their networks from the dark side.
Responsibilities:
Answer incoming customer support calls and follow them to completion like a Jedi mastering their lightsaber techniques.
Harness your technical skills to provide Tier I support, delivering solutions faster than the Millennium Falcon makes the Kessel Run.
Create valuable documentation and support materials, just like the Jedi archives or Starfleet's database.
Proactively manage issues and problems, anticipating them like a Vulcan mind meld.
Communicate fluently in both R2D2 (engineer) and C3PO (mostly human) languages, ensuring effective troubleshooting conversations across the galaxy.
Master the art of juggling various issues simultaneously. One moment you're resolving an Outlook problem, and the next, you're saving a failed server, all while relishing the diversity of your work.
Embrace a security-minded mindset in every aspect of your job, guarding our clients' systems as diligently as the Rebel Alliance protects their secret base.
Prepare to embark on after-hours on-call support missions, ready to travel to client sites like the USS Enterprise exploring uncharted territories.
Hard Skills:
Provide expert Tier I desktop and application support in both on-prem and hosted environments, like a starship engineer maintaining the ship's vital systems.
Master the installation, operation, maintenance, and repair of operating systems, networks, and programs across computers, tablets, cell phones, and servers, as if you were Geordi La Forge troubleshooting the Enterprise's systems.
Possess familiarity with Windows Desktop and Mac operating systems, embracing the diversity of technology like the United Federation of Planets.
Command knowledge of Office 365 and Gsuite, ensuring smooth productivity across the stars.
Implement multi-factor authentication and serve as the first line of defense in securing our clients' systems, like a Mandalorian protecting valuable assets.
Technicians must display the following:
Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon.
Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise.
Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard.
Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey.
Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew.
Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock's logical mind.
Provide outstanding customer service to our clients, making them feel as cherished as the Force itself.
Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT.
Must have:
1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans.
A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients.
Pluses:
Previous experience in an MSP (Managed Service Provider) environment, akin to serving on the USS Voyager navigating the Delta Quadrant.
Familiarity with ConnectWise products, like having your very own holodeck
If you have what it takes then please apply and join our team of intergalactic heroes!
Requirements
Basic Networking:
Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Basic troubleshooting of network connectivity issues.
Desktop and End-User Support:
Proficiency in troubleshooting Windows and mac OS operating systems.
Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
Software Support:
Familiarity with common software applications (Microsoft Office, web browsers, email clients).
Basic troubleshooting of software issues.
Account Management:
Experience with user account management (password resets, account lockouts) in Active Directory or similar systems.
Remote Support:
Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, ConnectWise Control).
Ability to assist users remotely with technical issues.
Basic Security Awareness:
Understanding of basic cybersecurity principles.
Familiarity with antivirus software and basic security practices.
Printer and Peripheral Support:
Experience with setting up and troubleshooting printers and other peripherals.
Mobile Device Support:
Basic knowledge of mobile device configuration and troubleshooting (iOS, Android).
Documentation:
Ability to document incidents, solutions, and procedures clearly and accurately.
Customer Service:
Strong communication and interpersonal skills.
Ability to explain technical issues to non-technical users.
Time Management:
Ability to prioritize and manage multiple tasks efficiently.
Willingness to Learn:
Openness to continuous learning and professional development.
Ability to adapt to new technologies and tools.
Technician Assignment Specialist
Technical assistant job in Hammond, LA
Our Dispatchers advise the technician scope of work, tools needed, date and time of the call, include any site-specific information / instructions as well as negotiate payment terms. They ensure technicians have all documentation needed to successfully complete the service call and contact end-users to set and confirm appointments.
Qualifications
To be successful in this role you will have:
• Previous sales experience, collections experience or previous customer service experience.
• Basic knowledge on how to operate a computer.
• High energy, able to work in a fast-paced environment and possess the ability to learn quickly.
• Ability to negotiate service repair opportunities and rate of compensation.
• Strong phone skills. Must speak clearly; majority of time is spent talking on a telephone.
• Strong written communication skills; must be able to convey information in an effective and efficient manner.
• Attention to detail with serious proofreading skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Associate (On-Site)
Technical assistant job in Harahan, LA
The Technical Support Associate provides reliable technical assistance to customers and dealership partners. In this role, you will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will develop a broad understanding of customer and dealer needs while supporting a knowledge-sharing mindset, methodology, and tools. The position requires accurate documentation of all activities and communications. You will be part of a collaborative team dedicated to solving complex technical challenges, delivering exceptional customer service, and supporting product installations at dealerships as required. This position also serves as an admin of the Sales and Support Office manager and provides back-up support.
This is an on-site position
Essential Duties and Responsibilities
Technical Support & Customer Assistance:
* Provide prompt and professional technical support to customers and dealerships via phone, email, and in-person communication.
* Facilitate issue identification and analysis through active listening, inquiry, and diagnostic evaluation.
* Investigate, troubleshoot, and resolve technical issues efficiently to minimize downtime.
* Conduct root cause analysis and replicate issues to confirm solutions.
* Document all interactions, findings, and resolutions in the support tracking system.
* Build and maintain strong relationships with customers and dealer partners to promote satisfaction and retention.
Installation & Field Support:
* Assist with the installation and setup of products at dealerships as required.
* Provide on-site technical support, ensuring products are properly configured and functioning.
* Deliver hands-on training or guidance to dealership personnel as needed to ensure smooth product adoption.
* Coordinate with internal teams to address and resolve field issues promptly.
Knowledge Sharing & Process Improvement:
* Contribute to internal and external knowledge bases by documenting solutions and best practices.
* Support continuous improvement initiatives to enhance technical support efficiency and customer experience.
* Collaborate with cross-functional teams to identify and implement process enhancements.
* Participate in team meetings and training sessions to expand technical expertise and business acumen.
Customer Service & Office Support:
* Provide timely follow-up and proactive communication to ensure customer satisfaction.
* Maintain professionalism and clarity in all interactions, representing the company's values and standards.
* Escalate unresolved issues appropriately to ensure prompt resolution.
* Assist with answering incoming phone calls and routing appropriately.
* Support the Office Manager with administrative tasks including:
* Billing collection and follow-up on past due invoices.
* Packing and preparing shipping boxes for outgoing deliveries.
* Serve as backup to the Office Manager when needed, ensuring continuity of office operations.
Education, Experience, and Skills
* Associate degree or equivalent experience in a technical field (e.g., engineering, IT, mechanical, or electrical).
* 1-3 years of experience in technical support, customer service, or field service preferred.
* Strong diagnostic, troubleshooting, and problem-solving skills.
* Excellent written and verbal communication abilities.
* Proficiency in using CRM, ticketing, and documentation systems.
* Willingness to travel to dealerships for installation and support (as needed).
* Ability to work independently and collaboratively in a fast-paced environment.
* Customer-focused mindset with commitment to quality service and professionalism.
Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Must be able to lift up to 50 lbs
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.
Technology Support Specialist - Holy Cross School
Technical assistant job in New Orleans, LA
Job Description
Technology Support Specialist
Holy Cross School is seeking a full-time Technology Support Specialist to support our user base of 1000+. Holy Cross operates a 1:1 laptop program for students and offers the latest technology to faculty and staff.
The Technology Support Specialist must possess solid experience with desktops, laptops, & peripherals including diagnosing, repairing, and upgrading these devices which are primarily running Windows 11.
The selected candidate will be exposed to and have an opportunity to learn the latest technologies. Ideal candidate should be a self-starter with the ability to work effectively as part of a team or individually and be able to positively interact with students, parents, faculty, and staff to keep single-user technology functioning well and user satisfaction high.
This is a full-time, non-exempt position. Normal working hours are 7:00am to 3:30pm and the candidate must be able to work flexible hours including after-hours and on-call weekends when needed. This is a twelve-month position with the summer months being extremely busy. The Technology Support Specialist reports to the Director of Information Technology.
Qualifications
• Bachelor's degree or associate degree preferred, equivalent professional experience in lieu of degree.
•Hold or commitment to obtain Comptia A+ Certification within 60 days of employment. Network and/or server certifications are a plus.
•At least one (1) year verifiable experience as a support technician
•Experience with enterprise help desk software & Windows Active Directory
•Familiarity with network connectivity and basic understanding of IT infrastructure components
•Advanced understanding and use of Microsoft 365.
•Hands-on experience with Windows 11, MacOS a plus.
•Experience troubleshooting, diagnosing, and resolving problems with computers/peripherals.
Required Skills and Abilities
•Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty.
•Ability to be a self-starter; energetic, proactive, and work under tight deadlines.
•Ability to work as part of a team and individually.
•Commitment to excellence
•Excellent Written and Communication Skills
Primary Duties & Responsibilities
•Diagnose, repair, and dispatch laptop support
•Respond to, maintain, and close work tickets
•Provide training to users, perform problem resolution, and build electronic-based documentation
•Assist in the education of staff regarding technology devices and software applications
•Responsible for managing all technology assets
•Assists with Active Directory administration of user and computer objects
•Function as a technical lead and provides guidance to summer student workers
•Reviews, evaluates, and implements requests from user departments
•Collaborate with Director to ensure efficient operation of the computing environment of all employees
•Perform other duties as required
Compensation
Salary commensurate with qualifications and experience and includes a comprehensive benefits package.
To Apply
Interested and qualified candidates should submit the following materials to *************:
•A cover letter including salary requirements
•Current resume
•An annotated list of professional references with contact information. References will be contacted only with prior candidate approval.
About Holy Cross School
For more than 170 years, the Congregation of Holy Cross has served the New Orleans community as the premier college preparatory school for young men. Serving boys in pre-kindergarten through twelfth grade, we have seen generations of students grow from "Boys to Men." Our development of boys to men centers on our overall educational philosophy in building the whole man: Mind and Heart, Body and Soul.
Holy Cross is fully approved by the Louisiana State Department of Education and accredited by the Cognia organization.
Easy ApplySupport Technician
Technical assistant job in New Orleans, LA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyTech Support Specialist
Technical assistant job in Gonzales, LA
JOB SUMMARY: The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV by serving as a front-line representative of the REV brand. The Tech Support Specialist I, II is part of a supportive, service-oriented team that promotes quality customer experiences and is honest and committed to customer care. This position engages in real-time troubleshooting with customers to resolve technical issues, educate residential customers about the installation and use of products, and capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Career Pathways:
* Tech Support Specialist I
* Tech Support Specialist II
ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
* Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services
* May utilize alarm.com to troubleshoot customer alarm calls
* Discovers the root cause of customer problems and identifies the action(s) required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
* Engages in real-time troubleshooting while the customer is on the phone and schedules an service appointment in the system if the problem cannot be resolved
* Provides total customer service by answering basic questions about programming over the phone
* Builds customer loyalty by ensuring a pleasant experience on each call
* Keeps customers informed about progress by checking the status of work orders
* Provides seamless customer experience through documenting call details and new account information
KNOWLEDGE & SKILLS:
* Maintains focus on the customer experience with a keen aptitude for helping customers
* Enthusiastic, personable, and adaptable
* Willingness to assist/help others
* Demonstrates integrity
* Maintains ability to work a flexible schedule including evenings, weekends, and some overtime as required
* Maintains ability to work extra when needed - outages, storm related, etc.
* Demonstrates good communication skills, both verbal and written, as well as reading comprehension skills
* Has knowledge of Windows 7 and Windows 10, specifically in networking protocols and components
* Proficient in personal computer operation and applications specifically in/with multiple email platforms
* Proven computer skills with ability to navigate through multiple screens
* Proficient in use of mobile devices including smartphones and tablets and their applications as it pertains to connectivity
* Has knowledge of routers and residential gateways, including basic setup and functionality
* May serve as a role model for lower-level staff in the application of proper protocols and procedures
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS & PREREQUISITES
Required:
Tech Support Specialist I:
* High School Diploma or equivalent GED
* 1 year experience working at a help desk and/or in technical support
* Degree/certification from an accredited college or technical school in a related field preferred
* Experience in telecommunications industry preferred
Tech Support Specialist II:
* 2 years' experience working at a help desk and/or in technical support
* Degree/certification from an accredited college or technical school in a related field preferred
* 2 years' experience in telecommunications industry
* Must be able to obtain CAT 1 alarm certification within first 90 days
GENERAL INFORMATION:
This does not restrict the company's right to assign or reassign duties, responsibilities, and the location (remote or in office) of this job at any time. This job description is subject to change at any time.
IT Support Specialist
Technical assistant job in New Orleans, LA
Job DescriptionDescription:
Are you a tech-savvy professional with experience in the legal industry who enjoys helping others and improving the way work gets done? We're a growing law firm with three Louisiana offices, and we're looking for a proactive IT Support Specialist to keep our systems running smoothly and empower our team to serve clients efficiently. This is a hands-on, fully onsite role where you will partner closely with our Managed Service Provider (MSP) to ensure reliable, secure, and user-friendly technology across the firm. Remote or hybrid work is not available for this position. This position reports directly to the Firm Administrator and offers the opportunity to collaborate closely with leadership and contribute to key technology initiatives across the firm.
Key Responsibilities
Serve as the primary point of contact for IT support, troubleshooting hardware, software, and network issues.
Collaborate with the Firm Administrator and MSP to resolve complex issues and maintain system performance.
Assist employees at all levels with technical challenges, providing guidance and solutions in a professional and approachable manner.
Manage Office 365, Active Directory, and other firm-critical applications.
Ensure compliance with confidentiality rules and data security standards specific to law firms.
Support cloud and Legal SaaS applications (Coyote, NetDocuments, etc.).
Train staff on software, tools, and IT best practices.
Ensure the efficient use and maintenance of document management systems.
Create, enforce, and update IT policies, procedures, and standards to ensure high-quality data integrity.
Regularly monitor and initiate software updates to maintain system efficiency and security.
Maintain accurate and up-to-date IT equipment and software inventory, proactively tracking deployment and retrieval; generate reports for Firm leadership as requested.
Build and deploy desktop and laptop Windows PCs, ensuring proper installation and configuration.
Install and configure standard applications used across the firm.
Report faults and configuration requests to third-party suppliers and monitor resolution progress.
Monitor the IT support mailbox, ensuring timely responses and resolution of requests.
Monitor employee use of technology, including AI tools, to ensure systems are not being misused and comply with firm policies.
Work with the phone provider to assign and manage employee extensions.
Coordinate with HR Director for IT needs for new hires, including equipment setup and account configurations.
Provide expertise and hands-on support during system conversions, ensuring smooth transitions with minimal disruption.
Maintain and monitor backup, recovery, and endpoint security solutions to protect firm data.
Document IT processes, workflows, and troubleshooting guides to build institutional knowledge.
Perform all IT projects, initiatives, and daily responsibilities under the direction of the Firm Administrator, ensuring priorities align with firm goals.
Requirements:
Must be reliably available during business hours (8:30 AM - 5:00 PM, Monday-Friday) and able to respond to occasional evening or weekend support needs.
Experience working within a hybrid IT support model in collaboration with a Managed Service Provider (MSP) including escalation, vendor communication, and ticket management.
Experience with servers, virtual environments, and SQL databases
Proven IT support experience in a law firm or legal services environment (required).
Strong networking knowledge (LAN/WAN, VPNs, Wi-Fi, firewalls).
Strong proficiency in Microsoft 365 applications and document management systems.
Hands-on experience with hardware troubleshooting and maintenance, including desktop and laptop deployment.
Proactive communicator who keeps stakeholders informed on issue status, timelines, and resolutions.
Excellent problem-solving skills, patience, and ability to support non-technical staff effectively.
Knowledge of IT policy development and implementation.
Self-motivated and self-directed, with a proactive approach to identifying and resolving issues.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Openness to professional development and learning new technologies to continuously improve firm IT operations.
Willing to travel occasionally between offices (approximately 1-2 times/month)
Must have reliable transportation
Entry Level Plumbing Assistant - Septic Systems Tech Assistant
Technical assistant job in Slidell, LA
Job Description
Cooper Septic Service in Slidell, LA is actively seeking a full-time Entry Level Plumbing Assistant - Septic Systems Tech Assistant to perform duties related to septic system assessments, repairs, and service, including pump outs, pump operation, and discharge waste at an approved wastewater facility. You perform related manual labor such as probing, digging, lifting, loading/unloading, hose connection, backwashing/water jetting, and septic mixing. Additionally, you maintain inventory, collect payments, and accurately complete required paperwork. As Assistants demonstrate proficiency -- following training and experience -- progression to a Lead Technician position will be considered. Are you positive and hardworking? Are you an analytical problem solver? Do you enjoy working with your hands and aren't afraid to get dirty? Keep Reading!
This Entry Level Plumbing Assistant - Septic Systems Tech Assistant position works a full-time schedule Monday - Friday, 7am to 4pm, as well as before/after working hours. Some weekends may be required based on business demands since we only schedule our major systems repairs and installations requiring excavation on weekends. We offer this position up to $15/hour, depending on skills and experience. Plus we extend to our team bi-annual bonuses, overtime opportunities, 10 PTO days (80 hours), weekly pay, direct deposit, as well as employee performance reviews with pay advancement opportunities (at 3 months, 6 months, 12 months, and annually thereafter). If this sounds like the right plumbing technician opportunity for you, apply today!
ABOUT COOPER SEPTIC SERVICE
Cooper Septic Service LLC is a 4th-generation business and is known for resolving residential and commercial wastewater/septic system issues throughout St. Tammany Parish, Louisiana. With the goal of being the best in the business, we are dedicated to delivering value to our customers by providing smart, sensible, and affordable septic solutions through the use of only high-quality products and professional service.
Our well-deserved reputation of excellence is due in part to our incredible team who is committed to their craft and exceptional customer service even in the midst of ever-changing regulations. For their efforts, we offer competitive pay and a supportive company culture.
ENTRY LEVEL PLUMBING ASSISTANT- SEPTIC SYSTEMS TECH ASSISTANT QUALIFICATIONS
Able to work in all types of weather
Willing to learn technical specifications for multiple brands of septic systems, wastewater treatment plants, and related components
Valid Class E driver's license and good driving record (MVR)
Have or are willing to quickly obtain a Class D (chauffeur) driver's license
Willing to attend local training to obtain OSWW Certification (Installer, Maintainer, Pumper/Hauler, etc.)
Any experience as a plumbing technician and/or any wastewater/septic system knowledge is a plus! Can you effectively implement company policies and procedures? Do you take directions well? Can you work independently as well as with a team? Do you have great communication skills, both verbal and written? If you are professional, dependable, and have an amazing work ethic, we want to meet you!
ARE YOU READY TO JOIN US AS AN ENTRY LEVEL PLUMBING ASSISTANT- SEPTIC SYSTEMS TECH ASSISTANT?
If you feel you'll be perfect in this Entry Level Plumbing Assistant - Septic Systems Tech Assistant role, apply now using our initial 3-minute, mobile-friendly application.
Location: 70460
Job Posted by ApplicantPro
Technology Coordinator
Technical assistant job in New Orleans, LA
Job DescriptionJob Title: Technology Coordinator Position Type: Full-Time Bring your technical expertise to a creative, fast-paced environment! We are seeking a talented Technology Coordinator to streamline operations and enhance the digital experience for our teams and customers. This is an exciting opportunity to combine your technical skills with problem-solving and innovation, making a real impact in a dynamic workplace.
What You'll Do:
Tech Support & Optimization: Provide IT support for employees, manage hardware, software, and network systems, and ensure smooth day-to-day operations.
Web & E-Commerce Development: Work closely with our Marketing team to develop and maintain our website, improving functionality and optimizing for eCommerce conversions.
Server & Cloud Management: Oversee the performance and maintenance of our Windows Servers, VMware environments, and cloud-based systems to ensure stability and scalability.
Hardware & Network Management: Ensure the seamless setup, configuration, and operation of new hardware, network devices, and peripherals.
Cloud Transition & Security: Lead the shift to a cloud-based environment, ensuring smooth operations, strong network security, and minimal disruption to daily workflows.
Cybersecurity & Data Integrity: Implement and enforce cybersecurity protocols, regularly updating systems to protect company data.
Budget Management & Efficiency: Partner with departments to plan and manage IT budgets, implementing cost-effective strategies that maximize resources and streamline technology use.
Employee Training & Support: Conduct training sessions to improve employees' understanding of systems, software, and security best practices.
What You'll Bring:
Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent experience.
2+ years of website administration experience
2+ years of experience managing Windows Servers, VMware environments, and cloud computing.
Strong knowledge of MS Office Suite, Google Suite, cloud software, and Content Management Systems (Miva preferred).
ERP Configuration and Administration experience helpful, NetSuite preferred. SQL and JS/SuiteScript knowledge a plus.
Experience with graphic design is a plus for integrating visual elements into web platforms.
Excellent communication and problem-solving skills.
Ability to manage multiple tasks in a fast-paced, dynamic environment.
Why Join Us?
Be Part of Innovation: Play a critical role in enhancing our tech infrastructure and online presence.
Creative Collaboration: Work with a diverse team of professionals in a dynamic and supportive atmosphere.
Growth Opportunities: Access professional development and growth opportunities within a forward-thinking company.
Benefits:
Competitive Salary
401(k)
Health, Dental, and Vision Insurance
Paid Time Off
Parental Leave
Employee Discounts
In accordance with applicable federal civil-rights laws, including Title VII of the Civil Rights Act of 1964, we ensure that all employment decisions are based solely on merit, qualifications, and job-related criteria. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable law.
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the businesses we support.
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IT Support Specialist - North Shore
Technical assistant job in Hammond, LA
Job DescriptionSalary:
Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by
The Times-Picayune
for seven years straight. We are especially proud of this recognition as its based on feedback from our own team.
We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.
Essential Duties and Responsibilities:
Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
Manage deployment for enterprise-level workstations and tablets.
Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
Work with users to clarify information and set proper expectations.
Report client or quality concerns to management.
Active Directory user management.
Collaborate with team members to support client needs and service delivery goals.
Other responsibilities as assigned.
Requirements:
Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
Ability to lift and transport computers and IT equipment as needed
Valid drivers license, reliable transportation, and willingness to travel to client sites within the region.
Ability to prioritize tasks and manage time effectively.
Team-oriented mindset and customer-first attitude.
Completion of some college coursework in IT, computer science, or a related field (degree preferred).
Beneficial Knowledge:
Experience with current versions of Windows Server.
Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
Compensation & Benefits:
Competitive salary and performance-based bonuses
Medical, dental, and vision insurance
401(k) plan with company match
Paid vacation, sick leave, and holidays
Certification and mileage reimbursement
Professional development opportunities and company-sponsored events
Friendly, business-casual work environment
Additional Information:
This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.
Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.