Help Desk Technician
Technical assistant job in Round Rock, TX
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
********************************************************************
IT Help Desk Technician
Technical assistant job in Temple, TX
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
Provide first-level technical support to end users for various software and hardware issues.
Document all interactions and resolutions in our ticketing system for tracking and future reference.
Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
Strong passion for technology and helping others with IT issues.
Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
Excellent communication skills and a customer-oriented attitude.
Experience with ticketing systems and remote support tools is a plus.
Ability to work well under pressure and manage multiple tasks simultaneously.
Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
Competitive base salary.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities.
Fast-paced and collaborative work environment with opportunities for career advancement.
Auto-ApplyMammography Technologist - Up to $7,500 Sign-On Bonus + Relocation Assistance
Technical assistant job in Crawford, TX
Join a leading breast health services provider committed to delivering compassionate, patient-focused care. As a Mammography Technologist, you'll have the opportunity to work in a collaborative environment, with career growth paths in Center Director roles, Operations, Quality, and more.
Shift Details
Full-time, Monday-Friday (occasional Saturdays required)
Day shift
Compensation and Benefits
Competitive compensation commensurate with experience
Up to $7,500 sign-on bonus for qualified candidates
Relocation assistance available for eligible technologists
PTO and benefits start on day one
Medical, Dental, Vision, 401(k), Supplemental Maternity Pay, Backup Child/Adult Care
Why Join Us
Strong team collaboration and supportive work environment
Recognized as a “Great Place to Work” for multiple years
Career advancement opportunities in leadership and specialized areas
Patient-first culture with focus on high-quality care
Your Role
Perform diagnostic and screening mammograms, including 3D procedures
Prepare for and assist radiologists with breast biopsies and other intricate procedures
Educate patients on breast health and the mammography process
Maintain compliance with MQSA/FDA continuing education and documented case requirements
Practice radiation safety and adhere to all departmental protocols
About the Location
Spring, TX is a growing suburban community near Houston, offering a mix of family-friendly neighborhoods, shopping, dining, and recreational amenities. Residents enjoy easy access to urban attractions while experiencing the charm of suburban living.
Technical Innovation and AI Workflow Associate
Technical assistant job in Harker Heights, TX
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Location: Harker Heights, TX (On-site preferred)
Organization: Training Center of Central Texas
Department: Innovation Technology
Type: Full-time
About Us
The Training Center of Central Texas is a nationally emerging trade school pioneering
workforce training in utility-scale solar, electrical, and medical technology with a
deep commitment to veterans, hands-on learning, and future-focused instruction. As we
grow, we are actively integrating AI-driven solutions, automation tools, and next-
gen workflows to improve our operations and upskill students for tomorrow's jobs.
Role Overview
We are seeking a tech-savvy, forward-thinking individual to serve as our Technical
Innovation & AI Workflow Associate. In this highly visible role, youll work alongside
senior leadership to support and modernize the centers internal systems using AI agents,
custom automations, and workflow design.
This is ideal for an Electrical Engineering or Computer Science student or recent
graduate looking to build a portfolio in AI applications, process automation, and
technical operations in a real-world, mission-driven environment.
Key Responsibilities
Assist in identifying and deploying AI tools and agents to streamline internal workflows (e.g., admissions, instruction, compliance, student engagement).
Collaborate with directors and instructors to translate manual workflows into automated systems using platforms like Zapier, GPT, and custom-built tools.
Help manage and expand our internal CRM, LMS, and document systems.
Support technology rollouts, including VR, 3D printing, robotics, and drone- based training modules.
Serve as a bridge between the non-technical staff and modern toolshelping others adopt technology confidently.
Contribute to technical documentation, training materials, and process maps.
Qualifications
Pursuing or recently completed a degree in Electrical Engineering, Computer Science, Information Systems, or a related technical field.
Strong familiarity with AI tools (ChatGPT, Claude, Gemini, etc.) and an understanding of prompt engineering.
Comfortable with scripting, APIs, and/or automation platforms (e.g., Zapier, Make.com, Python is a plus).
Interest in education, training, and upskilling the workforce.
A clear communicator who can explain complex systems simply and work well with non-technical staff.
Bonus: Experience with LMSs, CRMs, workflow builders, or working with solar/battery/energy systems.
Why This Role Matters
Our instructors and leadership are passionate and experiencedbut not always technically
fluent. Your work will enable real-time progress, eliminate bottlenecks, and support a
community of veterans and adult learners entering the trades and energy sector.
Youll be at the forefront of our transition toward a technology-first model, helping
build the systems that scale nationally and define what trade education can become.
What We Offer
$45,000$65,000/year starting salary (based on experience)
Career development opportunities
Exposure to real-world AI deployment in a growing organization
Meaningful work serving veterans, underserved communities, and the future of energy
A creative, open-minded team and a fast-paced environment
How to Apply:
Please send your resume and a brief note describing your interest in the role and experience
with AI tools or workflow automation to **************************.
Easy ApplyTECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)
Technical assistant job in Killeen, TX
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings available. Schedules vary by site and program. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE?
Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
Key Responsibilities:
Listen to and resolve customer issues efficiently
Utilize systems and technology to complete account management tasks
Professionally represent our partners as a brand ambassador
Analyze and troubleshoot products and process when interacting with customers
Appropriately escalate to next level of support when needed
Ensure first call resolution through problem solving and effective call handling
In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyHelp Desk Technician
Technical assistant job in Round Rock, TX
Job Description
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
********************************************************************
Information Technology Support Specialist
Technical assistant job in Waco, TX
Job DescriptionOur client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Familiarity with ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Certifications such as A+, Network+, and Security+ are helpful but not required
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Golf & Sports Turf Precision Technology Specialist
Technical assistant job in Marble Falls, TX
Purpose:
Provide consulting services, expertise, and training for the sale and support of solutions enabled by the John Deere Precision Golf strategy and other aligned technology and applications.
Ensures ongoing integrated solutions mainstreaming and works with all dealership departments to sell and support Precision Golf products and services, as well as, Precision Ag & Farming products and services.
Responsibilities:
Coordinates the execution of the dealership's John Deere Precision Golf strategy (Machine Optimization, Logistics Optimization, and Golf Decision Support)
Develops and executes the plan to ensure ongoing Integrated Solutions mainstreaming across all departments at the dealership
Assists in leading the organization in the area of John Deere precision golf products
Ensures understanding of John Deere Precision golf solutions and precision golf products in sales, service, parts, and all other departments
Serves as the internal and external technical specialist for all precision golf products
Implements the adoption of new technology and product offerings
Develops and delivers employee and customer training for John Deere Technology solutions and advanced precision golf products
Provides recommendations of stocking/inventory requirements for solutions enablement
Provides recommendations on ordering option codes
Provides solutions-based business consulting services to customers (i.e. advising customers on optimizing performance, reducing costs, operation efficiencies, etc.)
May also support the dealership efforts with third-party providers and related John Deere businesses
Requirements
1+ years experience in an agriculture-related role
Dealership sales, service, training, or other related work experience preferred
Proficient knowledge of electrical and wireless communication systems
Ability to operate with a solutions approach and identify existing/emerging customer needs
Ability to use standard desktop applications such as Microsoft Office and internet functions
Solid organizational, interpersonal, analytical and communication skills
Ability to work flexible hours and travel to store locations and customers
Certified Crop Advisor certification or equivalent preferred
Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience required
Bachelors Degree in Agronomy, Agriculture Business, or Agriculture Mechanization preferred
MRI Technologist Assistant
Technical assistant job in Round Rock, TX
As an **MRI Technologist Assistant,** your primary function is to assist the Remote MRI Technologist in performing imaging services to patients. The MRI Technologist Assistant is responsible for ensuring that the delivery of the high standards of patient care mandated by the organization are met in the provision of services and in the interaction with patients, families, physicians, and other personnel. Acts as a liaison among Team Members, ROCC Technologist, Quality Staff, and Operations Management.
**Specific duties include, but are not limited to:**
+ Assist the Remote MRI Technologist to perform high quality diagnostic imaging services in a safe, timely, professional, confidential, personally attentive manner.
+ Properly place and maintain patent IV access for patients, as needed, using aseptic technique. Administer MR contrast agents as prescribed by the ordering physician. Identify adverse reactions following injection and escalate patient treatment according to protocol.
+ Assist with the overall workflow of the department to ensure the completion of work assignments.
+ Monitors and orders supplies to avoid disruption of service.
+ Promptly investigate and report for correction any service malfunction to ensure minimal downtime. Maintain detailed and accurate records of service calls by company.
+ In mobile environments: Cleans unit, assist in preparing for transport, enters PLE data, monitors account profile binders and maintenance binders on coaches to ensure they are current and complete, work with compliance to monitor annual postings and quarterly checklist.
+ Ensure patient history form is accurate, complete, and reviewed with the ROCC Technologist. Identify and investigate areas of concern to preclude patient incidents.
+ Transport patient to and from the MR suite. Properly position patient, ensuring safety and comfort. Provide proper patient communication throughout the examination according to policy and procedure.
+ Assist with clinical accreditation applications and inspections as needed.
+ Perform other relevant duties and responsibilities as assigned.
+ Other duties as assigned
**Position Requirements:**
+ High School Diploma or equivalent experience
+ BLS or must be obtained within 60 days of hire.
+ ROCC Assistant Training Certification within 60 days of hire
+ Venous Access Training Certification within 60 days of hire
+ MRTA course training completion required. Training to be provided prior to initiation of patient care.
+ Understand and practice MRI safety.
+ Demonstrate knowledge, understanding, and competency in the clinical area of the practice.
+ Excellent people skills, a high level of adaptability, and problem-solving capabilities.
+ Effectively interact with Radiologists, referring physicians, and center personnel while maintaining a high level of credibility in a demanding environment is of utmost importance.
+ The COVID-19 vaccination is/may be a condition of employment.
+ All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
+ 10% of Local travel may be required.
**Preferred:**
+ _ACLS_
+ Medical Assistant, EMT, Phlebotomist
+ One-year experience in the medical field preferred.
+ I.V. skills preferred. Training to be provided prior to initiation of patient care.
+ Familiarity with current software packages such as Google apps,HIS/RIS and PACS
**Physical Requirements:**
The employee may be exposed to exposed to a strong magnetic field.
More than 50% of the time:
+ Sit, stand, walk.
+ Repetitive movement of hands, arms and legs.
+ See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
+ Stoop, kneel or crawl.
+ Climb and balance.
+ Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
**Residents living in CA, NY, Jersey City, NJ, WA and CO click here (************************************* CLZgy9mET2GBXtz9dTm67iLDM\_A/view?usp=drive\_link) to view pay range information.**
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
IT Help Desk Support - Level II (MSP)
Technical assistant job in Round Rock, TX
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support - Level II (MSP)
Technical assistant job in Round Rock, TX
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
CAD Technician Intern
Technical assistant job in Round Rock, TX
Join T2 Utility Engineers in Round Rock, TX to play an integral role in preparing computer-generated survey drawings, according to established standards and procedures, from field collected data using CAD software.
T2 Utility Engineers specializes in providing reliable underground and above-ground utility information to reduce the risks that utilities present for infrastructure projects. T2ue helps clients manage the complexity of existing utilities with our professional and comprehensive Subsurface Utility Engineering, Utility Coordination, and Surveying services.
Our mission is to provide project stakeholders with quality utility information, professional insight, and deliverables that streamline construction, improve project safety, and set the standard for the utility engineering industry. Since 1993, our reputation has been built on providing incomparable service based on high standards of technical ability and project understanding.
Responsibilities include, but are not limited to:
Prepares computer-generated survey drawings, according to established standards and procedures, from field collected data using CAD software
Assists with office processing, checking, and processing field information, underground utility survey preparation, etc.
Revises or changes drawings, traces and/or copies existing drawings and completes simple calculations with specific instructions
Understands and follows the company's standard CAD procedures for layering and standard drawing procedures for sheet layout
Well organized and with outstanding work ethic, works well with a dynamic and highly efficient team
Maintains schedules and progress reports for self-performed work
Supporting the coordination of projects
Contributing to the planning and development of projects
Research information to support Project Manager
Complete any tasks assigned by the Project Manager in an efficient and timely manner
Perform other duties assigned the by Project Manager orderly and efficiently
Support of field leaders in office and field
Field work as required by team
Qualifications:
Minimum of high school or partial technical school training with courses in computer-aided drafting or equivalent experience (MicroStation, AutoCAD Civil3D)
Certified Survey Technician (CST I, II or III) or the ability to obtain the title soon is highly preferred and encouraged
All activities will be under the direct supervision of a licensed surveyor, utilizing a variety of software packages including: AutoCAD (Civil3D), MicroStation, Trimble Business Center and OpenRoads Designer.
Individual able to learn on the job and in a progressive atmosphere
We Offer a Complete Benefits Package! In addition to the opportunity to grow and advance, we offer competitive salaries, paid training, and comprehensive benefits with options to meet your needs, including;
Paid time off
Paid overtime
Paid holidays
Company provided cell phone or cell phone allowance
Medical and prescription drug coverage - multiple plan options
Flexible Spending (FSA), Dependent Care (DCA), or Health Savings (HSA) accounts
Dental
Vision
Wellness and Employee Assistance Programs
Parental, Family and Medical leave
401(k) retirement plan w/company match
Life insurance
Short / long term disability
Tuition reimbursement
Spot and annual bonus incentives
Employee discounts & perks
* Please Note that selected candidates will be required to pass a drug, background and reference screening.
T2 Utility Engineers is an equal opportunity employer. We are committed to an inclusive, equitable and accessible workplace. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability. If you require accommodation at any time during the recruitment or application process, please contact Human Resources.
T2 Utility Engineers does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any T2 Utility Engineers employee. Resumes from approved vendors must be specifically requested by T2 Utility Engineers and approved by the T2 Utility Engineers Talent Acquisition Team.
Auto-ApplyVeterinary Technician Student Externship - Cedar Park, TX
Technical assistant job in Cedar Park, TX
WHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
ABOUT THE EXTERNSHIP
VEG's Veterinary Technician/Nursing Student Externship Program gives vet tech/nursing students hands-on experience in emergency medicine while working alongside our credentialed, emergency veterinary technicians. Students will focus on honing their emergency skills including obtaining patient vitals, processing laboratory samples, caring for hospitalized patients, triaging emerging cases, and collaborating in a fast-paced environment. If you're as interested in emergency medicine as we are, we'd love to have you!
Note: Unless you are already employed by us, this is an unpaid externship. Rabies vaccinations are required for all externs (even if you are already employed by us) since you may be handling pets with an unknown rabies vaccination status.
Flexibility: YOU Choose the length of your externship to meet your school's requirements
Location: YOU choose where you'd like to extern (depending on hospital bandwidth)
Mentorship: YOU will be supported by a credentialed veterinary technician
Focus: YOU will be fully-immersed in what emergency medicine truly entails
REQUIREMENTS
Currently enrolled in an AVMA CVTEA accredited veterinary technology or veterinary nursing program (or one actively seeking accreditation) and will be in a class that requires externship hours and/or skills. This application is not for veterinary students or veterinary assistant students - only veterinary technology or veterinary nursing students.
Your externship must need to begin within 6 months of application.
You must be vaccinated for rabies unless your school's rabies mitigation policy allows unvaccinated students to handle unvaccinated animals.
Auto-ApplyED Support Tech
Technical assistant job in Temple, TX
The Emergency Department (ED) Technician, under the supervision of Nursing Staff, assists in the provision of emergency care. Performs duties and direct technical care requiring knowledge of basic patient care principles and medical technology.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists in patient care duties. Collects objective data such as vital signs, weight, pulse oximetry reading, pain scale reading, pain scale rating, visual acuity, nutritional intake and output and documents on appropriate forms.
Recognizes and reports abnormal data or findings promptly. Implements Physician, Provider and Nursing orders responsibly and documents interventions according to Hospital protocol.
Provides direct technical care. Assists with mobility, toileting, feeding and other personal care needs.
Performs phlebotomy to obtain venous blood samples and obtains and delivers other specimens for Laboratory analysis.
Assists or transports patients to and from the department.
Assists in patient education. Comforts patients and family members and responds to their concerns.
Performs clinical coordination activities.
Communicates effectively with Nurses, Physicians, and other healthcare team members to gather and exchange information related to patient care.
KEY SUCCESS FACTORS
Knowledge and understanding of nursing and patient care standards and procedures.
Interpersonal skills required to interact effectively with patients and staff.
Ability to follow established safety, infection control, environmental and isolation practices and procedures at all times.
Must be able to read, write and follow instructions and flow chart protocols.
Must be able to communicate thoughts clearly; both verbally and in writing.
General computer skills, including but not limited to: using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.
Corpsman Certificate preferred.
Emergency Medical Technician (EMT) preferred.
BENEFITS
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - 1 Year of Experience
* CERTIFICATION/LICENSE/REGISTRATION -
Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer.
Support Technician
Technical assistant job in Killeen, TX
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.75 per hour
Salary Range:
0
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0
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyTechnical Support Representative
Technical assistant job in Round Rock, TX
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.
Responsibilities
Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
Research required information using available resources.
Respond to tickets, resolve underlying issues and document occurrences and solutions.
Identify and escalate priority issues per Client specifications.
Contribute to internal knowledge base.
Improves system performance by identifying problems; recommending changes.
Follow up and make scheduled callbacks to customers where necessary.
Stay current with system information, changes and updates.
Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
World-class customer service skills
Excellent analyzation skills
Problem solving capabilities
Proficient computer skills in remote desktops, G-Suite and OS navigation
Demonstrated proficiency in typing and grammar
Ability to organize documents and records as well as detailed note taking.
High School diploma or General Education Degree
Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
#IND
Auto-ApplyVeterinary Technician Student Extern
Technical assistant job in Hutto, TX
General Information Ref # 15964 Department Vet Tech / Vet Assistant / VT Campus Job Site Daylily Animal Hospital Date Published 10-24-2025 Pay Class Temp Base Min. $ 0 Base Max. $ 0 Description & Requirements At Daylily Animal Hospital, we believe that when you feel supported and valued, you can do your best work. Located in Hutto, TX, we are proud to be an AAHA Accredited practice, signifying our deep commitment to the highest standards of veterinary excellence. Our commitment to outstanding service is recognized by the community, reflected in our excellent 4.7-star Google rating. If you are looking for a place where gold-standard medicine meets genuine collaboration, this is an opportunity to join a respected and dedicated team where you can truly grow your career.
As part of a supportive network of hospitals, you gain immediate access to centralized resources and support designed to help you succeed. We cultivate a culture of continuous learning and professional growth, ensuring every teammate has the mentorship and tools necessary to advance their professional trajectory. Whether you are aiming to become a credentialed technician, move into a leadership role, or expand your specific clinical skill set, dedicated programs are in place to help you achieve these career goals. We maintain appropriate workloads and supportive scheduling, allowing you to focus completely on providing comprehensive patient care.
Daylily Animal Hospital is focused entirely on small animal medicine, including vital urgent care services for the surrounding community. Our AAHA accreditation means you will be practicing evidence-based, gold-standard protocols every day. For complex cases, you will benefit from immediate access to a network of internal specialty consultants who provide guidance and mentorship, elevating the standard of care we deliver without requiring off-site referral for every clinical question. This dedicated structure ensures you are always challenged and supported in practicing high-quality, comprehensive medicine alongside your teammates.
Hutto, Texas, provides an ideal blend of welcoming small-town atmosphere and rapid community growth, just north of Austin. You will find a friendly, family-oriented environment that still offers convenient access to the dynamic culture and entertainment of Central Texas. This location allows you to enjoy a desirable cost of living and a highly supportive community while benefiting from the professional opportunities associated with the greater Austin metropolitan area. It is the perfect place to build a rewarding career while establishing roots in a rapidly evolving, dynamic region.
Job Description
Your Impact as a Veterinary Technician Extern
This externship is your opportunity to gain invaluable hands-on experience in a fast-paced, professional veterinary setting. You'll work side-by-side with experienced veterinarians and credentialed technicians, applying your classroom knowledge to real-world cases and building the foundation for a successful career.
* Gain Practical Clinical Experience: You'll actively assist the medical team with patient care, observe a variety of procedures, and perform technical tasks under direct supervision.
* Learn from Experienced Mentors: You'll collaborate with and learn from dedicated veterinarians, technicians, and support teammates, receiving guidance and feedback to enhance your skills.
* Understand Hospital Operations: You'll support daily clinical functions, including patient intake and discharge processes, contributing to the smooth operation of the hospital.
* Develop Your Professional Skills: You'll practice effective communication with team members, learn clinical protocols, and build confidence in a dynamic veterinary environment.
Responsibilities and Benefits
What You'll Bring to the Team
* Current enrollment in an AVMA CVTEA-accredited Veterinary Technician/Nursing program.
* Eligibility to participate in an externship as required by your academic program.
* A strong desire to learn, a positive attitude, and a willingness to adapt in a clinical setting.
* Good communication and teamwork skills.
* The physical ability to stand for extended periods, lift and restrain animals, and handle clinical instruments.
IT Help Desk Technician
Technical assistant job in Temple, TX
Job Description
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
Provide first-level technical support to end users for various software and hardware issues.
Document all interactions and resolutions in our ticketing system for tracking and future reference.
Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
Strong passion for technology and helping others with IT issues.
Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
Excellent communication skills and a customer-oriented attitude.
Experience with ticketing systems and remote support tools is a plus.
Ability to work well under pressure and manage multiple tasks simultaneously.
Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
Competitive base salary.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities.
Fast-paced and collaborative work environment with opportunities for career advancement.
Help Desk Technician
Technical assistant job in Round Rock, TX
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
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Auto-ApplyIT Help Desk Support - Level II (MSP)
Technical assistant job in Round Rock, TX
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Round Rock, TX