Technical assistant jobs in Largo, FL

Insight Global is seeking a Help Desk Technician to support a large healthcare customer in Clearwater, FL. This role will provide both over-the-phone and in-person technical support for internal employees across approximately 3,000 devices. This role is ideal for candidates with strong troubleshooting skills and a customer-focused mindset. Key Responsibilities Respond to and resolve 20-30 tickets daily using ServicePro ticketing system. Provide Tier 1-2 technical support for desktops, laptops, and related hardware. Manage inventory, shipping, and returns of equipment. Assist with new user setup and onboarding. Perform Windows upgrades and troubleshoot Windows 11 issues. Support Active Directory (on-prem), Intune, and review configurations in Entra. Document all work accurately in the ticketing system. Requirements: Tier 1-2 troubleshooting experience. Proficiency with Windows 11 and Microsoft 365 applications. Experience with Intune and Active Directory (on-prem). Familiarity with any ticketing systems (ServicePro preferred). High School Diploma or GED. Strong customer service skills and professional demeanor. Preferred Skills: Experience with Azure and Autopilot. Location: 5 days on-site in Clearwater Schedule: Monday-Friday, 8:00 AM - 5:00 PM Structure: Contract - 6-12months

Working Title: MONITORING & TECH ASSISTANCE ANALYST OPS - 60934065 60934065 Salary: Hourly Rate: $30.00 (OPS) Total Compensation Estimator Tool IS AN ANTICIPATED POSITION Job Title: MONITORING & TECH ASSISTANCE ANALYST OPS- (60934065) This position is a regional position and can be housed in Tampa. The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning and administration of all publicly funded substance abuse and mental health services, designating Baker Act Receiving facilities, and licensing substance abuse providers. TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION. THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE. This is a highly responsible and professional position that will serve as an OPS Monitoring and Technical Assistance Analyst. This position will collaborate with each section within the program office and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. Specific Duties and Responsibilities include: * Providing related technical assistance to Regional and HQ SAMH staff, Managing Entities, as well as relevant stakeholders, professional organizations, and other state agencies, in person. * Serve as a subject matter expert on the Managing Entity Continuing Oversight Team as specified in Section 287.057(26), if applicable. * Responsible for the compliance technical assistance and monitoring activities, in person; ensure technical assistance and training is provided related to SAMH programs. * Responsible for the regional Readiness Monitoring. * Conduct compliance monitoring of subrecipients by providing input to a monitoring plan that ensures adequate coverage to targeted risk factors, participate in developing the scope of monitoring tools to ensure consistent and accurate methods, or recording monitoring activities and outcomes. Subrecipient monitoring may include desk reviews or thorough onsite monitoring. * Provide technical assistance in compliance with program requirements. * Draft, route, and track correspondence. * Performs other duties as required to meet program and departmental goals and objectives. Emergency Response In response to emergency events, the incumbent may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the position description. Deploy to communities affected by natural disasters within 24-48 hours of impact to represent the organization to promote and implement post-disaster services. * Assess the impact, needs and assist with the development of a response strategy and goals for the impacted community and implement disaster response plans. * Coordinate psychological and mental health resources and services for individuals, first responders, and communities impacted by disasters. * Provide critical information to the Regional Director and Director of Regional Operations and Initiatives. Minimum Qualifications: * Two years 'experience working in the field of behavioral services. * One year of experience writing formal business communications, including emails. * Two years of experience implementing and managing complex projects. * A bachelor's degree from a college or university and four years of professional experience in a behavioral health, public administration, or public health field is preferred. * Professional experience as described above can substitute on a year-for-year basis for the preferred college education. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including: * State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options; * Savings & Spending Accounts; * 401 (a) FICA Alternative Plan administered through VALIC * And more! For a more complete list of benefits, visit **************************** DCF EMPLOYMENT DISCLOSURES US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

The Med Tech ensures timely distribution of medication to all residents by providing assistance with self-medication as prescribed by healthcare provider. Responsibilities: • Provide care and assistance with the functions of daily living • Maintain residents' health records/resident charts by timely documenting any changes in health, incidents, and observation of unusual occurrences • Maintain Medication Observation Records • Assist with self-administration of medication • Respond quickly to emergencies • Coordinate physician/hospital visits • Maintain confidentiality • Communicate effectively with all staff, residents and their families Job Requirements: • 4 hour Certification for Self-Administration of Medication • current CPR/First Aid certification a plus • prior work experience in geriatric, nursing, assisted living or similar environment preferred • ability to be on his/her feet for prolonged periods • self-motivated with good communication and interpersonal skills • ability to pass pre-employment drug-and background screening (level 2) Benefits for full-time associates: health benefits, paid time off and employer-matched 401(k) retirement plan. Benefits for part-time associates: employer-matched 401(k) retirement plan. Equal Opportunity Employer & drug-free Workplace

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Key responsibilities include: • Assist with the planning, development and implementation strategies of IT service management best practices. • Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes. • Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA's). • Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs. • Improving organizational effectiveness. • Reporting (SLA measurement, change, Incident and problem management tracking) • Lead Problem Management and Root Cause Analysis (RCA's) process. • Manage product/service releases and production readiness process. • Liaison with Project management and Application development organizations. • Manage vendor relationships and adherence to committed SLA's. • Perform project management of IT Operations initiatives. • Assist with documentation, implementation and testing of Business Continuity plans. Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment Experience Required: • Prefer 3+ years of relevant experience Qualifications Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment Additional Information To know more on this position or to schedule an interview, please contact; Vishwas Jaggi ************

Job Description Looking to get your foot in the door of the plumbing industry? Prestige Plumbing & Restoration in Sarasota, FL, serving Sarasota, Bradenton, St. Pete, Venice, and North Port since 2014, is hiring a full- or part-time Plumber Helper - Plumbing Technician Assistant to support our experienced technicians. Earn $16.50-$24 per hour while learning the trade, using company-provided tools, and contributing to a team that values quality and independence. Qualified drivers may even receive a take-home work vehicle! Plus, we offer the following full-time benefits: Bonus Structure PTO 401(k) with company match Dental, health, life, and vision insurance Short- and long-term disability Education assistance Flexible schedules Growth opportunities Mentor/apprentice program Uniforms Company parties WHY WORK WITH US? We're a family-owned business dedicated to excellence, efficiency, and trustworthy service. Our team is adaptive and growth-minded, valuing quality work while fostering independence and pride in every technician's craftsmanship. As part of our mission to support our employees, we offer education assistance, mentoring programs, and clear pathways to licensing. We celebrate success and ensure a balanced work-life experience. When you join us, you become part of a team that's passionate about delivering the best-both to our customers and our employees! We hope you'll join us! WHAT THE ROLE ENTAILS Schedule: In this full- or part-time role, work hours are typically 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM, Monday through Friday. On-call rotations may be available for advanced helpers working alongside lead technicians. We also have contract or seasonal roles available! As a full- or part-time Plumber Helper - Plumbing Technician Assistant, each day begins from your home, where you'll dispatch directly to job sites in your area. You'll assist lead technicians by preparing tools, supporting installations and repairs, and ensuring each job runs smoothly. Along the way, you'll document work and communicate with the operations manager to support accurate invoicing and top-notch customer service. This is your chance to learn hands-on, take pride in your contributions, and grow in a professional trade. WHAT WE NEED FROM YOU Valid driver's license in good standing (required for a take-home vehicle) Basic tools to support your role Strong communication skills and a willingness to learn Dependability and a drive to deliver quality workmanship 6 months or more in the plumbing trade Preferred Qualifications: An interest in growing your skills and pursuing a plumbing license (we'll help you get there!) If you're ready to take the first step in a plumbing career, apply now with our 3-minute, mobile-friendly initial application! Join a team that values your growth and gives you the tools to succeed. Start your journey as our new Plumber Helper - Plumbing Technician Assistant today! Job Posted by ApplicantPro

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting. Mission: Provide Superior Services that Inspire Community Pride Vision: To be the Community of Choice in Tampa Bay Values: Integrity, Collaboration, Passion, Creativity Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization. CITY OF LARGO ... Naturally A Great Place to Work! Closing: Continuous Salary: $17.76 hourly rate Job Summary: This position is responsible for the programming, engineering, and operation of the theatrical lighting and sound for performances for the City of Largo. Duties include activities regarding the production such as rigging, setting up the building, loading the equipment, operating the spotlight, performing safety oversight, and managing the stage. Other duties include minor electrical work, carpentry, painting, and any other task required. Work is performed with some independence in achieving objectives and in carrying out activities in accordance with established policies and procedures. Position reports to an assigned supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay. Leadership * Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan * Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives * Articulates strategic and innovative thinking and provides clarity to deliver superior services * Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture Management * Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities * Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance Technical * Responsible for the inventory, maintenance, repair, and resupply of all the equipment, supplies, and other fixed equipment as directed * Operates the lighting, sound, and theatrical equipment for productions in the Performing Arts Center * Performs stage management for the City of Largo * Operates the spotlight for performances * Sets up rigging for performances * Assists in the set up and breakdown throughout the Performing Arts Center as directed * Assists with other set up and maintenance of building, as needed Team Skills * Supports honest and transparent decision-making * Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments * Openly exhibits a positive attitude, in words and action, and encourages others to do the same Performs related work as required. EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description. MINIMUM QUALIFICATIONS Education and Experience: * High School Diploma or general education diploma (GED), and two (2) years experience; or an equivalent combination of training and experience * Electrician education or musical education experience preferred * Valid Driver's License Knowledge, Skills, and Abilities: * Knowledge of rules and techniques and requirements of a variety of technical theatrical equipment, including theatrical lighting equipment, theatrical lighting dimming equipment, theatrical sound equipment, theatrical mechanical equipment including stage rigging systems, and general hand and power tools used in theatrical scenery construction * Must have leadership ability * Ability to give and receive oral and written communications * Ability to deal with diverse groups of people tactfully and diplomatically * Ability to do light to heavy manual work * Skill in the activities or programs for which hired WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work Environment: 90% inside a climate-controlled building; 10% outside which may include driving. Physical Requirements: The essential functions of the job require: sitting approximately two (2) hours per day, standing approximately three (3) hours per day, and walking approximately three (3) hours per day. The work requires frequent: bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive motion, lifting/carrying of objects weighing up to 15 pounds, lifting/carrying of objects weighing 15 to 44 pounds; often requires lifting/carrying objects weighing 45 pounds and over. Sensory Requirements: Hearing: Ability to hear, interpret, and adjust large sound systems to the needs of the performance. Speaking: Ability to communicate in high noise environments with multiple people via communications equipment or in person. Seeing: Ability to work in low light conditions as well as interpret and adjust large theatrical rigs for performances. Driving Requirements: The work requires frequent driving and possession of a valid Florida Class "D" Driver License. Technology: The work requires ability to operate telephones, smart phones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. Other Machines: The work requires the ability to operate the following machines: lifts, air compressors, and soldering irons. Tools: The work requires proficiency with drivers, wrenches, hammers, pry bars, and pliers. IMPORTANT INFORMATION: No - DRUG TESTING (Safety Sensitive) No - CHILDCARE FINGERPRINTING No - CREDIT CHECK No - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

Addington Place at College Harbor, an AgeWell Solvere Living managed community is a senior living campus (AL, IL, SNF) in beautiful Saint Petersburg, Florida. As a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members: * Medical, Dental and Vision benefits * Company-paid Life Insurance and Voluntary Disability * Generous Paid Time Off (PTO) Plan and paid holidays * 401(k) Retirement Savings Plan with company match Come join our caring team! We're seeking Medication Assistants to support residents by safely administering medications, monitoring wellbeing, and assisting with daily needs. Compassion, reliability and attention to detail are key. Experience in assisted living or caregiving preferred. * Fulltime * Part-time * PRN Apply today to make a difference every day! Purpose: The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee. Qualifications - Education and Experience: * Each team member who assists or administers medication shall be authorized by the applicable state governing authority. * Meet requirements of the state assisted living medication assistant guidelines * Preferably experience in medication assistance with older adults. * Experienced and interested in working with older adults. * Demonstrates organizational skills * Mature, pleasant, friendly, and cheerful personality. Responsibilities - Essential Functions: * Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN. * Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records. * Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures. * Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions. * Document reasons prescribed drugs are not ingested by resident. * Adhere to community medication policies. * Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines. * May receive supply of ordered medications from the pharmacy * May record and restock medication inventory. * Complete required annual medication training. * Provide personal care to the resident in a compassionate and understanding manner. * Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties: * Provide bed bath, shower or tub bath as appropriate * Provide appropriate care of skin, hair, nails, mouth and feet * Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients * Assist resident in and out of bed and with ambulation * Assist resident with use of bedpan, urinal, commode and bathroom * Assist with feeding and dressing residents * Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately. * Change simple dressings and ostomy bags * Assist with catheter cares * Remind and assist resident in taking pre-measured medications * Maintain an accurate and complete record of care provided and document observations appropriately * Perform various housekeeping duties related to resident care * Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards. * Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents. * Facilitates socialization among Residents by leading activities * Invites and/or reminds Residents to participate in planned activities. * Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs * May have their picture taken and image used in social media or community advertising. * May be video recorded from devices installed by families in residents' apartments.

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business. The Affiliate Video & Tech Assistant manages all video and data collection, oversees travel logistics, and provides administrative support to ensure smooth daily operations at their assigned affiliate. Primary Responsibilities: Chart, manage, and distribute all game and practice video and data for their assigned affiliate. Assist with Major League and Minor League video and data collection during Spring Training. Coordinate all aspects of break camp travel and itinerary for players and staff going to their assigned affiliate. Manage all aspects of affiliate travel and admin duties including flights, hotel reservations, bus schedules, etc. Work in conjunction with coaches and analysts to assist with advance scouting reports prior to each series and game. Capture and upload non-game video including bullpens, batting practice, defensive drills, etc. Oversee all high-speed video capture and upload processes for games and practices. Manage Trackman, HawkEye, and Kinatrax operations and workflow at assigned affiliate. Assist Amateur, International, and Pro Scouting departments with miscellaneous video needs. Qualifications and Experience: Previous experience charting games with BATS is preferred. Previous experience in a professional baseball clubhouse is preferred. Deep understanding of baseball rules and how to score a baseball game. Ability to accurately identify pitch types. Previous experience with baseball tech tools such as Trackman, Edgertronics, KinaTrax, HawkEye, Yakkertech, etc. is preferred. Available to work long hours, holidays, and weekends Ability to carry heavy equipment, climb stairs, and set up cameras around a stadium setting. This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Job Description Looking for a Labor Helper for Automotive Paint Repair at Large Dealerships across Sarasota Area. Benefits: Medical, Dental, Vision, Life Insurance after 90 days Responsibilities Traveling to dealerships for on-site cosmetic repair. Assisting in Inspecting vehicles to be painted for repair. Assisting in Prepping and/or buffing defects. Assisting in Mixing paint to specific color using standard formulas or color charts. Assisting in Painting, sanding, masking, blending and/or polishing finish and retouching as needed. Qualifications Need to have a valid driver's license & Legal Employment Verification Ability to interact with co-workers and customers. Must be detail oriented. Must be an active listener and exercise sound judgment. Must be a good multi-tasker. The ability to follow complex instructions is a plus. Should have ample knowledge of safety precautions. Work Environment Must be able to work with strong detergents and chemicals. Time is spent working outside in both hot and cold weather conditions. Must be willing to wear gloves and eye and ear protection. Contact: Rurik Hamer ************ We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Addington Place at East Lake, an AgeWell Solvere Living managed community, places a high emphasis on the overall wellbeing of our residents and believes in providing excellent care and customer service! Come be a part of our team as we continue our journey of touching lives in this beautiful community and premier work atmosphere! If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members: Medical, Dental and Vision benefits Company-paid Life Insurance and Voluntary Disability Generous Paid Time Off (PTO) Plan 401(k) Retirement Savings Plan with company match We invite you to APPLY TODAY!Purpose: The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee. Qualifications - Education and Experience: Each team member who assists or administers medication shall be authorized by the applicable state governing authority. Meet requirements of the state assisted living medication assistant guidelines Preferably experience in medication assistance with older adults. Experienced and interested in working with older adults. Demonstrates organizational skills Mature, pleasant, friendly, and cheerful personality. Responsibilities - Essential Functions: Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN. Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records. Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures. Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions. Document reasons prescribed drugs are not ingested by resident. Adhere to community medication policies. Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines. May receive supply of ordered medications from the pharmacy May record and restock medication inventory. Complete required annual medication training. Provide personal care to the resident in a compassionate and understanding manner. Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties: Provide bed bath, shower or tub bath as appropriate Provide appropriate care of skin, hair, nails, mouth and feet Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients Assist resident in and out of bed and with ambulation Assist resident with use of bedpan, urinal, commode and bathroom Assist with feeding and dressing residents Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately. Change simple dressings and ostomy bags Assist with catheter cares Remind and assist resident in taking pre-measured medications Maintain an accurate and complete record of care provided and document observations appropriately Perform various housekeeping duties related to resident care Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards. Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents. Facilitates socialization among Residents by leading activities Invites and/or reminds Residents to participate in planned activities. Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs May have their picture taken and image used in social media or community advertising. May be video recorded from devices installed by families in residents' apartments.

Job Code **4677** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4677) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Technical Librarian Assistant.** **Position Responsibilities:** + Plan, administer & perform tasks involved in the operation and maintenance of an engineering technical library. + Adjust or update library and reproduction procedures. + Maintain the collection of technical publications, specifications and manufacturer's catalogs. + Maintain annual subscriptions to technical publications. + Maintain electronic master files used in the cross reference of all classes of ships. + Archive original drawings and documents in the library for preservation. + Regularly perform reviews, evaluation & updates of archived items to determine retention value. + File, index and update all reference materials as required. + Assist others in the location of needed library records. + Operate standard industry electronic and/or computer equipment used to produce reproductions, drawings and similar records. **Position Requirements:** + **_US Citizen_** + **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._** + High School Diploma or Equivalent. + A working knowledge of Microsoft Outlook, Word and Excel. + A working knowledge of PowerPoint, SUPDESK, Business Objects and (MRQT) Material Requirements tool. + Experience at Regional Maintenance Centers (RMC) is advantageous. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Department The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University. Learn more about The Ringling at ********************************* Responsibilities This internship is focused on the Technical Theater arts. The intern will study with dedicated professionals in a hands-on learning environment during The Ringling's annual production of the Summer Circus Spectacular. The intern will assist the Production Manager of the Theater with ongoing operations, maintenance and performances. INTERN RESPONSIBILITIES The Ringling Technical Theater Intern will assist with the following tasks: * Training with the Technical Staff of the Historic Asolo Theater on Sound, Lighting, Video, Set, Basic Rigging, Props and Stage Management. * Real-time operations of live circus shows, including daily stage preparations, cleaning and reset for next shows and communications with Artists, Box Office and Front of House Staff. * Besides event-based activities, interns will participate in theater maintenance, safety training and learn about requirements and membership in the associated technical and artist unions (IATSE, et al). Qualifications * Ability to start internship promptly on June 5, 2026, and stay through July 31, 2026. * High School Diploma minimum with some theater training at high school or college level. * Interest in performing arts with a familiarity with theater arts including: * Basic knowledge of stage spaces * Back of house logistics * Technical theater roles * Valid Driver's License or ability to obtain prior to hire. Preferred Qualifications College theater training, including but not limited to: * Stage management * Lighting and sound operations * Scenic and wardrobe prep and care * Box office/front of housework flow Other Information Through an experience as the Summer Circus Technical Theater Internship, candidates can expect the following learning outcomes: * Acquiring knowledge and experience in the basics of lighting and sound operations for live theater. * Gaining valuable hands-on experience within a professional theater environment, which will prepare them for collegiate theater programs and competitive professional work opportunities. * Helping develop social, mental and physical discipline for problem solving, project planning, team building and communication, which are essentials in professional arts careers. * Exposure to performance programs within a museum environment and expanded perspectives and access to large arts institutions systems and opportunities. Helpful Anticipated Timeline for Applicant Notifications * Between mid-February and early March 2026 candidates will be notified if selected or not for an interview. * Offers will be made to the top candidate by end of March 2026. * Employment paperwork must be completed no later than May 15, 2026, and includes: * Completing a level 2 background check (must be completed within the United States) * Uploading images of your signed social security card, driver's license, and DMV verification of valid driver's license into the employee onboarding portal. * Interns will begin on June 5th with New Hire Orientation at 9:00 AM. * Internships will end on July 31, 2026. Contact Info Questions? ************************ University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. Anticipated Salary Range $15.45 per hour (40 hours a week) How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. All candidates must submit the following materials within the application to be considered for a summer internship: * A position-relevant resume * A position-relevant relevant cover letter * Unofficial copies of all college transcripts * Contact information for three (3) references including their name, relationship to you, and contact information (email address and/or phone number) * Please note references will be contacted in early to mid-March 2026, if selected for interview. Considerations * This is an OPS/temporary job. * Based on the duties, this position may require completion of a criminal history background check. * Work Location: Sarasota, FL Working Hours Monday - Friday from 8:00 AM to 5:00 PM with a one hour meal period. Please note that there will be opportunities for evening and weekend hours based on the performance schedule. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.

Job DescriptionSalary: $16.00 JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all. YOUR ROLE As a Wellness Support Technician (WST), at either our Edgewater or Clearwater, FL locations, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment. YOU'LL MAKE AN IMPACT BY: Following all policies and procedures related to client interaction, confidentiality, and supervision Ensuring client safety through appropriate supervision and location checks Transporting clients to and from outings while representing The Wave in the community Ensuring clients adhere to and attend their daily scheduled activities Documenting interactions and progress with clients as required by treatment plans Orienting new clients to the facility and completing necessary paperwork Conducting searches to maintain a drug-free and safe environment De-escalating agitated clients and providing supportive redirection Participating in staff meetings and attending all required training Adapting productively to changing circumstances and needs IDEAL CANDIDATE You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude. YOU'LL THRIVE HERE IF YOU HAVE: College Degree from an Accredited institution in BA and Psychology (Preferred) 1-3 years of experience in healthcare settings working with client safety and well-being Driver's License (Required) CPR Certification (Required) Strong proficiency with computers and technology Excellent communication skills, both verbal and written Ability to establish and maintain effective working relationships Adaptability to rapidly changing environments Skill in consulting with clients and interacting respectfully with family members Ability to remain calm in stressful situations WORK DETAILS: Job Type: Full-Time, Part-Time available Pay: Up to $16.00 per hour Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required Setting: JCAHO accredited rehabilitation center Location: Edgewater or Clearwater, FL 33765 locations (in-person) Benefits: Flexible schedule and company benefits package for full-time employees Drug screening and background check required Physical demands include mobility throughout facility and ability to respond to emergencies READY TO MAKE WAVES? Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities Perform security administration on Mainframe & Large Midrange servers, ensuring access is granted in accordance with Security Access Control policies, established standards & procedures Analyze requests for potential risk exposure prior to processing Troubleshoot & resolve security related issues Answer general inquiries regarding RACF & ACF2 security practice or access Participate in audit support activities, as they pertain to Mainframe, for both internal & external audits Perform required reconciliation to resolve open audit issues Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Hands-on experience with ACF2 & RACF mainframes; JCL & IBM utilities Good familiarity with Security tools like ETFA & Zsecure Basic understanding of information Security policies/practices Ability to efficiently troubleshoot, diagnose & resolve problems, learn & apply new technologies quickly, and work in a high pressure environment with minimal supervision Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Excellent communication, written, & organizational skills Preferred qualifications, capabilities, and skills Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework

JobID: 210688044 JobSchedule: Full time JobShift: : Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities * Perform security administration on Mainframe & Large Midrange servers, ensuring access is granted in accordance with Security Access Control policies, established standards & procedures * Analyze requests for potential risk exposure prior to processing * Troubleshoot & resolve security related issues * Answer general inquiries regarding RACF & ACF2 security practice or access * Participate in audit support activities, as they pertain to Mainframe, for both internal & external audits * Perform required reconciliation to resolve open audit issues Required qualifications, capabilities, and skills * 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services * Hands-on experience with ACF2 & RACF mainframes; JCL & IBM utilities * Good familiarity with Security tools like ETFA & Zsecure * Basic understanding of information Security policies/practices * Ability to efficiently troubleshoot, diagnose & resolve problems, learn & apply new technologies quickly, and work in a high pressure environment with minimal supervision * Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud * Excellent communication, written, & organizational skills Preferred qualifications, capabilities, and skills * Exposure to one or more general-purpose programming languages or automation scripting * Exposure to Information Technology Infrastructure Library (ITIL) framework

Job DescriptionABOUT THE ORGANIZATION:Established in 1970, Boley Centers, Inc., is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. BENEFITS: 10 paid holidays per year Paid Time Off Medical/Dental/Vision/Life Insurance Tuition reimbursement Continuing education, reimbursement for professional certifications, licensure and qualified supervision JOB SUMMARY: Assesses service and support needs of at-risk youth and their families and ensures needed services are provided to all assigned to caseload. Monitors success of interventions. Conducts home visits and follow-up. Completes appropriate and necessary reports, records, documents, etc. and files in appropriate records. PRIMARY JOB FUNCTIONS: Formulates and implements service plans for each assigned youth and their family; updates plan every six months. May screen/do intakes for program participants. Connects youth and parents to needed mentoring services, therapy, parenting classes, etc. Conducts home visits to conduct assessment and provide counseling/support. Maintains contact with local school guidance counselors to monitor progress and collect data. Meets, as necessary, with appropriate individuals to intervene and or advocate as needed for youth and family. Completes, in an accurate and timely manner, all documentation required to ensure ongoing compliance with all internal and/or external requirements. Maintains ongoing awareness of each assigned youth and family's needs by frequent personal meetings with each youth and household. Conducts on-going follow-up to ensure on-going success and interventions as needed. Operates own or agency vehicle to transport youth /or travel between locations. Provides and/or arranges for 24-hour crisis intervention. Will comply with Compliance Plan and standards of conduct and report any non-compliance to the appropriate official. Will attend all required trainings and complete other duties as assigned. EDUCATION AND EXPERIENCE: High School diploma or GED equivalency and experience working with Youth between the ages of 14 and 21. One to two years' experience working with youth that are at risk and/or emotionally disturbed. Knowledge of mental illness and symptoms, mental health system and supports, community social services systems. SKILLS AND ABILITIES: Good skills and abilities in utilizing a personal computer, including work processing, use of basic math and language, handling telephone calls from consumers, some of which may be confrontational, communicating (orally and in writing), coordinating, follow through, interpersonal relations, crisis intervention, organizing work, following procedures and recording information, attention to detail, scheduling work (own and others), organizing work (own and others), working independently, adapting to change, public relations (external and internal), and such other duties that are usually and customarily considered necessary for satisfactory completion of essential duties. PERFORMANCE STANDARDS: Must comply with all work-related rules and standards including, but not limited to attendance. Must not present a direct threat to the safety or health of self or others. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Primarily indoor (office) work, exposure to potential physical hazard may occur when dealing with difficult or unstable client. Overtime may be required from time to time. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical activities including, but not necessarily limited to stooping, kneeling, crouching, reaching - above or below waist, standing, walking, feeling, talking, seeing, hearing, handling, sitting, etc. at varying frequency and intensity may be required to satisfactorily perform one or more of assigned duties. WORK MATERIALS AND SAFETY EQUIPMENT: May include, but may not necessarily be limited to telephone, standard office equipment/materials and automobile/van. May include but not necessarily limited to use of vehicle seat belts, protective gloves/mitts/apron, and weight (lifting) belt. Special or unusual circumstances may require use of emergency safety equipment including but not limited to fire extinguisher and first aid equipment. SPECIAL REQUIREMENTS: Valid Florida driver's license, own transportation vehicle and vehicle insurance required. Must pass a level II background check and drug screen. Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP

Looking for a Labor Helper for Automotive Paint Repair at Large Dealerships across Sarasota Area. Benefits: Medical, Dental, Vision, Life Insurance after 90 days Responsibilities Traveling to dealerships for on-site cosmetic repair. Assisting in Inspecting vehicles to be painted for repair. Assisting in Prepping and/or buffing defects. Assisting in Mixing paint to specific color using standard formulas or color charts. Assisting in Painting, sanding, masking, blending and/or polishing finish and retouching as needed. Qualifications Need to have a valid driver's license & Legal Employment Verification Ability to interact with co-workers and customers. Must be detail oriented. Must be an active listener and exercise sound judgment. Must be a good multi-tasker. The ability to follow complex instructions is a plus. Should have ample knowledge of safety precautions. Work Environment Must be able to work with strong detergents and chemicals. Time is spent working outside in both hot and cold weather conditions. Must be willing to wear gloves and eye and ear protection. Contact: Rurik Hamer ************ We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

JobID: 210689605 JobSchedule: Full time JobShift: : Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in the Payments Solutions Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Specifically, you will provide 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and Host to Host based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed. Job responsibilities * Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries * Proactive outreach to clients and internal partners to address processing errors or in support of platform changes * Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations * Assist in the improvement of operational stability and availability through participation in problem management * Assist in monitoring production environments for anomalies and address issues using standard observability tools * Identify and document basic issues and potential solutions for business and technology stakeholders * Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Required qualifications, capabilities, and skills * 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services * Flexibility to work in a 24/7 hybrid work environment, across various shifts starting from 7 am - 12 pm, Monday through Friday * 1+ years of Customer Service experience * Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud * Proven written and oral communication skills with an ability to communicate and interact with various levels and translate complex requirements into simple guidance Preferred qualifications, capabilities, and skills * Bilingual - fluency in either Spanish/English or Portuguese English * 1+ years of technical support experience * Exposure to one or more general-purpose programming languages or automation scripting * Exposure to Information Technology Infrastructure Library (ITIL) framework