Help Desk Onsite Support
Technical assistant job in Milwaukee, WI
The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Communication with Users:
Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication.
Customer web page:
Review the details of this request to either approve or reject the registration.
End User Support:
Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot hardware and software issues, escalating complex problems as needed.
Assist users with access, connectivity, and application-related issues.
Create and manage knowledgebase articles for commonly resolved incidents.
Local IT Operations:
Perform hands-on support for network equipment, servers, and AV systems.
Coordinate with centralized IT teams for deployments, upgrades, and maintenance.
Maintain inventory of IT assets and ensure proper documentation.
On-Site Coverage:
Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences.
Act as the primary point of contact for IT-related issues at the site.
Collaboration & Communication:
Work closely with global IT teams to align local support with company-wide standards.
Partner with manufacturing engineering and operations teams to support technology needs on the shop floor.
Communicate effectively with users and stakeholders to understand and resolve issues.
Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk.
Compliance & Security:
Follow IT policies and procedures, including data protection and security protocols.
Support compliance initiatives and assist with audits as required.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities for the position.
EDUCATION and/or EXPERIENCE
Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
5+ years of experience in IT support or helpdesk roles.
OTHER SKILLS AND ABILITIES
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications
Basic knowledge of hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Eager to learn and adapt to new technologies.
STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus
IT Support Specialist
Technical assistant job in New Berlin, WI
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You'll Do
Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end-users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after-hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You'll Bring
Bachelor's degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem-solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi-task, and pay close attention to details
Self-motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10-20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Technical Support Specialist
Technical assistant job in Hartland, WI
The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience.
Roles and Responsibilities
Respond to customer requests in a professional, timely, and effective manner.
Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools.
Manage and perform software installations, upgrades, and configurations.
Manage and renew product license keys; maintain accurate records in CRM systems.
Write and maintain end-user documentation and internal knowledge base articles.
Collaborate with Engineering to escalate product defects or performance issues.
Provide after-hours on-call support as needed.
Contribute to product release testing and customer/internal technical projects.
Maintain a high level of service and professionalism with all stakeholders.
Ability to simultaneously manage several support cases.
A willingness to learn and become an expert on new systems, software, and procedures.
Stay current with emerging technologies relevant to ISE's solutions and customer environments.
Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work.
Qualifications and Education Requirements
College degree or equivalent combination of education and work experience.
Minimum 3+ years of experience in a client-facing technical support or customer product support role.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
High attention to detail and strong organizational skills.
Proven analytical and problem-solving abilities.
Demonstrated ability to work independently and as part of a team.
Professionalism, dependability, and a strong work ethic.
Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution.
Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment.
Technical Skills: Minimum 3+ years of experience required
Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments.
Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management.
Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies.
Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities.
Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP)
Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations.
Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management.
Preferred Skills:
Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems.
IBM iSeries/AS400 system administration or exposure strongly preferred.
Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus.
At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers.
Today ISE has 3 primary product lines and solutions that we sell, implement and support:
Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud.
IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services.
MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor.
ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values:
Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do.
Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions.
Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt.
Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments.
It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.
Residential Support Professional - Addictions Recovery - Weekends
Technical assistant job in Brookfield, WI
Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services.
As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr.
Essential Duties and responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
Records observations relating to actions and behavior of residents and maintains records and reports as required
Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies
Provides medication monitoring or medication administration as outlined in specific program policies
Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program
Identifies emergencies or crisis situations and responds appropriately
Maintains awareness of clinical treatment plan and supports residents in achieving goals
Ability to work independently and problem solve efficiently
Attends staff meetings and participates in training activities as required
Maintains confidential client information and records
May assist with meal preparation and other life skills for residents
May assist with grocery shopping for the facility
May transport residents to meetings, services, appointments and other activities
May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests
May provide educational group activities for clients within program specified parameters.
May administer basic first aid as needed
Other duties as required
ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):
Must comply with agency and departmental policies and regulations
Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
Must support the Mission, Vision and Values of the Agency.
EDUCATION AND/OR EXPERIENCE:
A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred.
Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire).
TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role.
LSS is an Equal Opportunity Employer.
Information Technology Support Specialist
Technical assistant job in Menomonee Falls, WI
👋 About the Role
Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻
We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌
🌟 NOW HIRING: Client Support Associate 🌟
📍 Menomonee Falls, WI 53051
⏳ 03-Month Contract (Contract-to-Hire!)
🗓️ Schedule:
🖥️ 3 days → 8:00 AM - 5:00 PM
🌙 2 days → 10:00 AM - 7:00 PM
🔧 What You'll Do
✨ Identify, manage, escalate, and resolve technical issues
🛠️ Install & configure software, print drivers, and workstation tools
💥 Troubleshoot hardware, software, and basic networking issues
📡 Monitor systems, spot problems early, and take action
🤝 Provide excellent client-facing support
💻 Diagnose desktop/laptop software and application issues
🎯 What We're Looking For
✔️ 1-3 years of related technical experience (or equivalent)
✔️ 1-3 years of customer service experience
✔️ Strong communication & problem-solving skills 🗣️💭
✔️ Team player with flexibility and a great attitude 🙌
⭐ Bonus Points If You Have…
💼 Previous experience troubleshooting desktops, printers, and notebooks
📄 Strong skills in Microsoft Office
🛠️ 1-3 years of technical support experience
🚀 Ready to join a team where your skills
really
matter?
Apply today and take the next step in your IT career! 💼💙
Information Technology Support Engineer
Technical assistant job in Waukesha, WI
Must have at least 2 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Deskside support, imaging, migration, printer and other support with hardware
Technical Response Specialist
Technical assistant job in Deerfield, IL
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Your role at Baxter:
The RFP Technical Response Specialist is a technical professional position within the Enterprise Technical & Innovation division. This position will be the technical and security lead responding to RFPs and Security Questionnaires across Baxter's product portfolio. It is essential to have a high level of familiarity and confidence with the IT environments in the acute care setting where our solutions will operate. Must be able to engage with internal and external customers to represent the technical aspects of our solutions. The importance of exchanging information quickly and accurately goes beyond cost savings and winning new business; it sets a standard communication process with new partnerships within organizations. Baxter's goal is to create a unified approach to ensure that the RFP process provides an easy way to collect and evaluate a vendor's background, experience, product or service quality and consistency, capabilities, customer service, security, and more.
Your team:
This position reports to the Director of Customer Experience & Integrations and is part of a team responsible for overall technology needs.
What you'll be doing:
Develop and manage a formal field intake process to support pan Baxter Request for Pricing (RFPs).
Oversees the development of proposals and/or other documents describing Baxter products and services in response to requests from prospective clients and/or current clients when up for renewal
Analyzes and understand the requirements of Request for Pricing (RFPs), Request for Information (RFIs), and Security Questionnaires and plan and craft responses that adequately meet and address these requirements
Writes and edits proposal for readability, consistency, and appropriate tone describing company capabilities, management approach, and/or past performance
Collaborates with Subject Matter Experts and corporate personnel, developing and writing technical and management content for responses that are compliant with the proposal requests
Collaborates with other departments including Marketing, Sales, Legal, Technology, and other experts to produce high-quality, accurate responses + Maintains RFP database that includes the FAQ / Technical / Legal / Security Product answers
Analyzes data to ensure the relevancy of past performance materials to current requirements
Coordinate all information in the format requested in RFP and according to Company standards
Edits and proofreads proposals and other related materials to ensure accuracy, clarity, readability, and consistency with company guidelines and standards
Collaborates with Corporate Leadership to develop proposal strategy, identify potential areas of improvement, solutions, and themes that support a winning strategy
Responsible for end-to-end project management. Meets proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval
Maintain files of all RFPs and completed proposals and presentations
Contribute new and updated content from completed proposals to a content library
Assist in special projects requested by Enterprise Technology & Innovation organization team.
Performs other duties as assigned by management
What you'll bring:
Bachelor's degree in English, communications, computer science, or engineering
Experience in editorial writing for a technical environment that can be referenced and verified.
At least five years of experience either writing technical proposals or proposals for the government
Some design and formatting skills
Exceptional organizational skills and attention to detail
Ability to meet deadlines
Excellent communication skills; especially asking questions and listening
Problem-solving skills
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
#LI-OM1
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Auto-ApplyTechnical Specialist - phiConstruction
Technical assistant job in Milwaukee, WI
Technical Specialist - phi Construction
Phigenics provides independent expert guidance and advanced technologies to our clients to improve the efficiency, effectiveness and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities. Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier.
Position Summary:
The WMC Technical Specialist will report to the Director of Phigenics Support Services, while working directly with the Director of Standards, Compliance, and Research to develop and operate WMC programs. This individual will support specialized construction sales, service and account management for clients in various regions and enterprise level accounts through direct client interface to develop Water Management for Construction programs and policy audit documentation
Key Duties:
Collects, assimilates, and analyzes data to generate Water Management for Construction (WMC programs and advise customers on action plans
Develop and maintain internal and external customer relationship by applying knowledge of water management and team dynamics
Coordinate communication and responsibilities between internal construction and sales team members including handoffs during the transition from Water Management for Construction to ongoing operations
Develop WMC documentation with regional and corporate sales team members, including direct interface with clients
Supports documentation of construction project information, WMC programs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records
Facilitate WMC Team meetings with responsibilities that promote team member engagement
Provides analysis and delivery of all WMC Program Verification and Validation data to ensure technical accuracy and defensibility of client programs
Conduct water system surveys for renovation, addition, and new construction projects of varying size and use
Build project management timelines and Gantt charts to support on-time and accurate execution of customer deliverables
Required Qualifications:
Bachelor of Science (B.S.) in a S.T.E.M. program
Water-related experience in engineering, construction, or the sciences (
g.,
microbiology, chemistry)
Excellent interpersonal, verbal and written communication skills
Excellent presentation and facilitation skills
Comfortable asking clarifying and confirming questions, listening, and facilitating group discussion to determine action plans
Willing to work in urgent or emergent situations and under changing circumstances
Self-motivated and directed. "Can do" attitude
Extreme attention to detail and timelines
Flexible, accountable, and able to work independently
Knowledge of construction including terminology, timelines and contractor/owner relationships
Strong desire to learn new concepts
Demonstrate commitment to high ethical standards and a diverse workplace
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Understand and use MS Office, Gmail and various Google applications
Preferred Qualifications:
3 to 6 years of job experience
Understand potable and utility building water systems and applications of water management beyond traditional waterborne pathogens of focus (
g., Legionella
)
Experienced technical communication
Experience in LucidChart or MS Visio
Experience in agile project management software (Jira)
Work Environment / Travel:
Position requires flexibility to hold remote meetings primarily via Zoom and other video conferencing technologies for internal and external meetings., Dress is normally coat and tie or female equivalent. If visiting a client site, the wearing of PPE is sometimes required. Travel requirements for this role are limited to special cases.
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Auto-ApplyHelp Desk Support Services Manager - Information Technology (IT)
Technical assistant job in Milwaukee, WI
Earn up to $3,000 in incentive pay during your first year of employment!
Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.
Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.
Helpdesk Support Services Manager Job Compensation:
$81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience).
Helpdesk Support Services Manager Job Responsibilities:
ââSupervisory/Administrative
âLead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide.
âProvide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings.
âLead projects focused on continuously improving Corporate IT services.
âRecommend and implement process improvements, guide team on required process documentation and related metrics.
âCreate standards for process documentation.
âStay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model.
âDevelop and maintain positive relationships with teams across the organization.
âPrepares written and electronic reports, correspondence, and other documents as needed.
âObtain feedback from internal customers to ensure operational effectiveness goals are being maintained.
âMaintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training.
âAttends meetings, conferences, and other workshops as assigned.
â âEnd User Support
âWork hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents.
âUtilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes.
âDirect and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary.
âMaintains awareness of overall network and systems availability.
âEnsures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior.
âGuide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age.
âWorks with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met.
âAnalyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks.
âProvides input and recommendations on technological changes based on observations of user and organizational needs.
âRecommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions.
âReviews and revises technical and user documentation, processes, and procedures.
âAssists with infrastructure backup and restore procedures according to provided instructions and IT business practices.
âMaintains confidentiality of network users, data, lists, rights, and permissions.
â âAsset Management and Support
âResponsible for lifecycle management of user-based computing hardware and peripherals.
âFacilitates repair/replacement/maintenance and updates of equipment and software.
âOversees and assists team with the installation of software, computer systems, and peripheral equipment.
âEnsures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices.
âAssists with software and hardware testing to evaluate ease of use and effectiveness for user needs.â
Helpdesk Support Services Manager Job Qualifications:
ââBachelor's degree in Information Technology, Computer Science, or related field.
âMinimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff.
âMinimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms.
âMinimum of three years of experience leading technical projects from start to finish.
âAdvanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals.
âWorking knowledge of IP based enterprise networks.
âIndustry recognized IT Support Certifications a plus
âExcellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge.
âAble to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information.
âBilingual (Spanish) a plus.
âMust have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.â
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.
Physical Demands:
ââRequires manual dexterity necessary to operate computer keyboard and to install system hardware.
âEmployee is frequently required to stand, walk, sit, bend.
âOccasionally required to lift and/or move up to 20 lbs.
âOccasionally required to lift and/or move over 20 lbs. with assistance.
âOccasionally required to drive.
âFrequently exposed to moderate temperature generally encountered in a controlled temperature environment.
âNoise level in this work is usually quiet to moderate.
ââ
Tools & Equipment Used:
ââiPad, iPhone, laptop/desktop computer,
âProjectors, multi-functional scan/fax/copy machine.
âUse first aid equipment, fire extinguisher.
âUsage varies by position.
ââ
Additional Eligibility Requirements:
Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting.
UMOS isâ¯an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentâ¯without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.â¯
Technical Support Specialist - Information Technology (Full-Time, 35 Hours/Week)
Technical assistant job in Palatine, IL
The Village of Palatine is seeking a detail-oriented and customer-focused Technical Support Specialist to join our Information Technology team. This professional, hands-on position provides first-level technical support to employees by troubleshooting and resolving issues related to software, hardware, mobile devices, and other IT systems. The role also supports IT operations through administrative tasks and documentation.
Essential Job Functions
Answer, evaluate, prioritize, and assist incoming requests via phone, voicemail, email, ticketing system, and walk-ins from users experiencing technical issues
Interview users to gather information and guide them through diagnostic procedures to identify the source of problems
Respond to user questions concerning network access and software functionality
Determine whether issues are caused by hardware, software, or other sources
Handle problem recognition, research, isolation, resolution, and follow-up for routine issues; escalate complex problems to senior IT staff or supervisor
Log and track support requests using a problem management database; maintain historical records and documentation
Prepare standard help desk reports such as help desk incident summaries
Analyze incident trends and recommend improvements to reduce recurring issues
Consults with team members to explain software errors or suggest program enhancements
Coordinate with software and hardware vendors for service or replacement of defective products
Test and evaluate hardware and software for usability and compatibility with business needs
Create and revise user guides, training manuals, FAQs, and visual training materials
Deliver user training sessions on-site or in classroom settings; recommend external training providers when appropriate
Install, configure, and update personal computers, software applications, and peripheral equipment
Process accounts payable paperwork and assist with IT-related administrative tasks
Provide technical support across multiple municipal buildings
Perform other related duties as assigned
Qualifications
Candidates should have an associate's degree or equivalent from a two-year college or technical school, along with one to two years of experience in a help desk or technical support role. Equivalent combinations of education and experience will also be considered. Public sector experience is a plus. Preferred qualifications include Microsoft and CompTIA certifications, such as A+ or Network+. A valid driver's license is required to provide support across multiple municipal buildings. Successful candidates will demonstrate strong troubleshooting and problem-solving skills, clear written and verbal communication, and the ability to interpret technical documentation. Basic math proficiency and a collaborative mindset are also essential for working effectively with cross-functional teams.
Starting Salary & Benefits
This full-time, 35-hour-per-week position offers a hiring salary range of $32.25 to $49.85 per hour. The Village of Palatine provides a competitive benefits package that includes participation in the Illinois Municipal Retirement Fund (IMRF), comprehensive health insurance with a 10% employee contribution, paid time off, and additional employee benefits.
Hours
Typical work hours are Monday through Friday, 8:00 a.m. to 4:00 p.m.
To Apply
Interested candidates should submit a letter of interest and resume. Only applications submitted through the Village's Employment Portal will be considered.
IT Helpdesk Technician - Level 1
Technical assistant job in Sturtevant, WI
Horizon Retail Construction, an established national general contractor, has an immediate opening for an
IT HELPDESK TECHNICIAN - L1
at our Corporate Headquarters in Sturtevant, Wisconsin.
Summary of Responsibilities:
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Summary of Preferred Skills:
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.
Tech Support Specialist - Phone Support
Technical assistant job in Vernon Hills, IL
Job Details AKG Main HQ Office - Vernon Hills, IL High School/GED $22.00 - $25.00 HourlyDescription
Role Summary: The Tech Support Specialist position is responsible for handling incoming and outgoing key programmer and key cutter calls as well as cutting keys onside for the ordering department.
Key Responsibilities:
Provide technical support through both incoming and outgoing calls to our retail locations
Support our wholesale customers with programming and key cutter issues
Cut keys onsite
Provide onsite support for key programming and cutting
Qualifications
Required Skills:
High school diploma or equivalent
2+ years of experience in customer service
Proficient in computer software systems including MS Office and MS Excel
Working knowledge of customer relationship management (CRM) system
Ability to lift up to 50 lbs
Qualifications:
Experience in automotive and/or locksmithing
Excellent verbal and written communication skills
Strong phone presence and desire to engage customers through inbound and outbound calls
Bilingual Spanish strongly preferred
Have a positive and professional demeanor with the ability to work well under pressure
Ability to use critical and creative thinking to identify and resolve complex problems
Strong analytical, organizational and time management skills
Strong work ethic
Reliable
Job Type: Full-time
Expected Hours: 10:00 am - 7:00 pm Monday - Friday, with rotating weekends
Pay Rate: $22.00-25.00/hour
Comprehensive benefits package offered
Must be authorized to work in the United States on a full-time basis
Genetec Technical Support Specialist
Technical assistant job in Lake Zurich, IL
Job Description
Ready to hang up your boots and step into a career with more stability and long-term growth? If you're looking to transition out of the field and into an office environment where your hands-on experience is valued, we're looking for professionals like you. Join a team that understands the demands of fieldwork and offers you the opportunity to apply your knowledge in a comfortable, climate-controlled setting-with regular hours, career advancement, and the chance to enjoy your evenings finally and weekends. It's time to bring your experience indoors and grow with a company that's built for your future.
Job Title: Technical Support Specialist, Level II
Location: Lake Zurich, IL
Reports to: General Manager
Active Alarm Company is seeking a Technical Support Specialist to join our team! Our company is a leading provider of security, fire, CCTV, and access control systems in Chicagoland that values our customers and employees equally. This is a great opportunity to join an established company based in Lake Zurich that has enjoyed over 55 years of continuous growth. Applicants should be highly motivated and reliable problem-solvers willing to learn and work in a fast-paced and upbeat environment.
Responsibilities
Assist out of state vendor technicians to troubleshoot systems with emphasis on proper wiring, hook up of devices, tie into our company platforms, then test all devices once installed.
Assist co-workers and customers that request help with programming or troubleshooting of our security, fire, card access, and video systems and software/apps
Pre-configure and upgrade control panels and NVRs for installation
Install, configure, and upgrade security, access, and CCTV software and apps, such as Win-Pak, Compass, HDCS, Maxpro Cloud, and Pro-Watch
Configure, program, maintain, and troubleshoot wired and wireless network equipment
Maintain and administer customer databases as needed
Communicate professionally with customers and co-workers to solve problems while providing customer satisfaction first
Document technical fixes thoroughly to make the customer support team more effective and efficient
Work proactively to identify systematic technical issues and raise suggestions to eliminate them
Pursing greater knowledge via scheduled and self-study training new software tools
Perform additional duties in a timely manner as assigned by the manager
Requirements
Qualifications
High School diploma or GED
1+ years of Technical Support experience
3-4 years of Installation experience - more years, a plus
40+ wpm typing with proficiency in Microsoft Word, Office, Excel, and other office-related software
Proven background in troubleshooting and technology supports demonstrating the growth of technology skills and adaptability to new technology
Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Proven organizational, time management, and communication skills in difficult scenarios
Excellent references, both personal and professional
Willing to be on-call for technical support for major clients
Strong results in the Technical Support and Basic Computer Skills assessments
Valid state driver's license
PERC card or ability to obtain one (must undergo and pass state and federal background checks and fingerprinting with a clean record)
Able to travel between multiple locations in the Chicagoland area if needed
Benefits
Benefits
Paid vacation, holiday, and sick days
Employer retirement account with employer matching
Medical, Vision, & Dental Insurance
Short Term Disability
Life Insurance
Company issued laptops and cell phones for work use
Job Type: Full-time
Vet Tech Externship - GreenTree Animal Hospital
Technical assistant job in Libertyville, IL
Practice
Our pet hospital is one of the longest-standing veterinary hospitals in the area, having served the community of Libertyville for over 20 years. As a staple in Libertyville, we are pleased to be trusted by multi-generation families and pets.
We utilize modern technology and state-of-the-art veterinary techniques, offering the latest treatment available to each and every patient. We are also an AAHA accredited animal hospital committed to providing veterinary excellence at every step of your pet's treatment.
Position Purpose
Come extern with us!
Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School
Auto-ApplyIT Technical Support Specialist (Direct Hire)
Technical assistant job in Rolling Meadows, IL
TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. This position will not be available for long so please inquire immediately if interested! Must Haves:
Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc.
Installing and calibrating wide format printers
Training end users on equipment purchased from IT Supplies
Creating sample prints
Answering technical questions about the products we sell
Coordination of installation dates and details
Possessing technical expertise on color management, RIP software and print production workflow
Nico Conwi - Hiring Manager
Mobile: ************
Email: **********************
Easy ApplyIT Support Specialist
Technical assistant job in Skokie, IL
********************************
Are You a Fit for Our Culture?
Our culture has a 100% start-up mentality. We grew over 30% in 2022. In order to be successful, you must think fast & move fast. Being tech-savvy is a must since our company utilizes a variety of advanced software. Further, it is critical that you are internally motivated & possess an incredible work ethic to take on additional responsibilities to grow within the company.
Job Summary and Responsibilities:
Reporting directly to the CIO, you will be responsible for day-to-day operations of the technology department, including:
Managing company-wide accounts and permissions,
overseeing Sharepoint and the security and dissemination of company data
supporting technicians and employees with technical issues,
setting up and troubleshooting phones, and
special projects.
Minimum REQUIRED Knowledge, Skills, and Abilities:
Mobile Device Management (MDM) Experience,
PACS Administration Experience,
Results-oriented (i.e., “get stuff done” in a fast-paced, multi-company/multi-location environment),
Sharepoint and AZURE/Active Directory Experience
Highest level of integrity,
Cisco Certification,
Experience in process improvement and enterprise web technologies,
Ability to fix basic hardware [other equipment is a plus]
Willingness to roll-up-your-sleeves and be a hands-on contributor and
Dependable.
Other:
Please no phone calls. Along with your cover letter, please send your resume as an attachment and list the job title in your subject.
Principals only.
Recruiters, please do NOT contact this job poster.
Do NOT contact us with unsolicited services or offers.
All-Stat Portable, LLC is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, or a non-job related disability. Equal access to all programs, service, and employment is available to all persons.
Auto-ApplySpecialist - Technical Support NE
Technical assistant job in Palatine, IL
Responsible for providing college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone
Ability and willingness to work outside of normal and traditional hours
Hours are as follows:
Monday - Thursday: 10:00 am - 4:30 pm
Friday: Off
Saturday: 8:00 am - 1 pm
* Provides onsite, phone, email, and chat support for end user systems and applications. Provides outstanding customer service and empathy during all customer encounters.
* Installs operating system, software, hardware equipment, and firmware on desktops, laptops, printers, lecterns and other infrastructure systems.
* Identifies, diagnoses, repairs, and resolves technical hardware and software issues in a timely manner.
* Facilitates the continuous and reliable operation and performs general preventative maintenance tasks on software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments.
* Installs, upgrades, supports, maintains, and troubleshoots software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments.
* Utilizes ticketing system to document and prioritize work following Information Technology standard operating procedures. Logs all related interactions as well as answer, troubleshoot and document support calls and emails.
* Completes work on assigned tickets, projects, and tasks, documenting, tracking, and monitoring the problem to ensure a timely resolution.
* Moves computers, laptops, monitors, printers, and associated equipment. Coordinates with Facilities Management as needed for any moves, construction and installation projects.
* Stays current with relevant Harper College systems, information, changes and updates.
* Contributes to technical support documentation of resolutions, processes, and procedures. Participates in the development, implementation, and communication of guidelines and procedures for the usage, deployment and management of systems and software supported by Information Technology.
* Interacts with systems administrators, software systems engineering, and applications development to restore service and perform root cause analysis to correct core problem as needed.
* Evaluates and recommends new software, hardware, and services to enhance functionality and reduce user problems.
* Tests, configures, and implements new hardware, software and other modifications to existing equipment and systems.
* Responsible for security, integrity, and reliability of desktop systems. Reports any violation of the Acceptable Use Policy.
* Schedules software deployment packages for unattended installation to desktops, laptops, and off-network laptops and computers. .
* Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Manage hardware repair and replacement process.
* Facilitates communication between the end-user and Information Technology.
* Assists as appropriate with projects involving Information Technology.
* Participates in technical setups for standard classroom, lab or office needs as well as for special events which may include a laptop, projector, desktop, microphones and telephones.
* Provides computer-related training and technical assistance to employees on Harper College technology.
* Provides System Administration support for the various client groups using the Service Desk ticketing system.
* Performs related duties as assigned.
Education: Associate Degree or two (2) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, ComTIA, Help Desk Institute, ITIL.
Experience:
* Understanding of a wide variety of operating systems.
* Understanding of support tools.
* 2 or more years' experience supporting Windows desktop/laptop PCs.
* 2 or more ;year Remote Desktop support experience.
* 2 or more ;years of experience with customer service, providing remote technical support.
* Ability and willingness to work outside of normal and traditional hours.
* Ability to handle a wide variety of customer service situations.
* Able and willing to learn new as well as existing technologies.
* Able to multi-task.
* Be a contributing member of a Technical Team.
* Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact.
* Experience working in a team-oriented, collaborative environment.
* Familiar with a problem management ticket system.
* Familiarity with Active directory.
* Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field.
* Knowledge and experience of customer service practices.
* The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task.
* Experience in higher education or a campus environment a plus.
Auto-ApplyPhone Support Techni
Technical assistant job in Germantown, WI
The Phone Support Technician is based out of our Germantown, WI office. This positions provide remote support to technicians and customers helping to troubleshoot and solve issues with machines and products.
Responsibilities:
Supporting technical support for Satisloh equipment.
Directly support customers and Field Service Technicians with technical information provided by telephone and e-mail. Escalate open calls to the field or other members of the technical team as needed.
Provide effective problem-solving on designated product lines to Satisloh customer, sales and service personnel with specific responsibility for problem identification and resolution.
Develop and maintain technical expertise on Satisloh products and systems, encompass- ing hardware, applicable software, and applications.
All required administrative or correspondence functions are performed in an efficient and prompt manner.
Understands and follows corporate and service department procedures and policies. To include customer complaint handling and incident reporting.
Provide technical support using available documentation and acquired skills.
Recommend when to issue or revise a department procedure and report to manager.
Escalate customer complaints using the established procedures.
Contribute to the development of technical bulletins.
Occasional travel to customer locations for the purpose of installation, training and servicing of the equipment.
Support service coordinators, technicians, and CSR.
Education and Experience:
Associates degree in Electrical or Mechanical discipline preferred
3 years Field Service experience preferred
Experience with Finishing systems required
SAP experience preferred
High school degree required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to lift up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit, but some standing.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be in an office setting, with minimal to medium noise level. Employee may be around machinery occasional and need to wear ear and eye protection.
The noise level in the work environment is usually low.
Equal Opportunity Employer
We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.
Auto-ApplyTechnical Support
Technical assistant job in Arlington Heights, IL
Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!
Primary Responsibilities
Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
Provide technical assistance to customers, employees, and Imperial install staff.
Troubleshoot and resolve software and hardware issues over the phone
Walk customers through steps to help them resolve their technical problems
Document all work within the companys ticketing system
Respond to email and phone requests for technical assistance
Requirements
Excellent interpersonal skills are required to communicate with customers and employees
Ability to prioritize and self-manage
Ability to drive an issue to resolution for our valued customers
Working knowledge and expertise with a variety of software, hardware, and applications
Team-oriented attitude to help other support staff and departments with technical problems.
Experience working with different operating systems and software.
Desired Experience and Skills
An associate degree in Computer Science, Information Technology or some college work is preferred.
A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
Certification or experience in any IT, access control system, video system, or electronics
We Offer
Competitive salary based on experience and qualifications.
Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
401K
Yearly bonus program
Continued education and opportunities for growth including training and certification opportunities.
Only candidates residing in Illinois will be considered.
Job Type: Full-time
Pay: $15.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: In person
Support Technician
Technical assistant job in Wauwatosa, WI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-Apply