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  • Technical Support Specialist

    CSA Global LLC 4.3company rating

    Technical internship job in Norfolk, VA

    For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: * IAT II Certification: CCNA, Security+, CND, OR SSCP
    $42k-78k yearly est. 21d ago
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  • Technical Support Specialist

    Client First Technologies 3.5company rating

    Technical internship job in Norfolk, VA

    Job DescriptionDescription: Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment. This is a full-time, on-site position in multiple locations including: Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. Employment is contingent upon award. Requirements: Responsibilities Respond to, diagnose, and resolve user-reported incidents and service requests Provide technical support for desktops, laptops, peripherals, and network connectivity Support identity and access management processes Document incidents, resolutions, and procedures in ticketing systems Assist with development of SOPs and user training materials Provide customer-focused support in accordance with service-level agreements Qualifications Minimum of two (2) years of experience providing IT or Help Desk support Familiarity with networking fundamentals, operating systems, and troubleshooting tools Knowledge of cybersecurity principles and information protection requirements Experience using service management and ticketing systems Strong communication and customer service skills Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA) Preferred Qualifications Meets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+) Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances and Screenings This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI. CFT is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Discrimination and harassment are not tolerated.
    $52k-81k yearly est. 19d ago
  • Junior Acquisition Support Specialist

    Ladgov Corporation

    Technical internship job in Norfolk, VA

    Job DescriptionOverview The Acquisition Support Specialist provides professional acquisition, contract management, and administrative support to the MARAD Office of Acquisition. The role includes assisting with pre-award planning, solicitation preparation, source selection, contract administration, and closeout activities in compliance with FAR, TAR, and agency policies. Key Duties: Assist with acquisition planning, market research, and requirements documentation. Support drafting of SOWs, PWSs, IGCEs, solicitations, and contract files. Perform price analysis and Excel-based data review (Pivot Tables, lookup formulas). Support source selection documentation and evaluation preparation. Assist with contract modifications, COR letters, award documents, and closeout. Maintain data in PRISM, FPDS-NG, and SharePoint; prepare routine reports. Support compliance with acquisition policy and regulatory updates. Requirements: 5+ years Federal contracting experience. FAC-C (Professional) / DAWIA III required. Solid knowledge of FAR and contracting methods. Strong writing, organization, and Excel skills Powered by JazzHR ZWEjoFP8HV
    $49k-90k yearly est. 3d ago
  • IT Support Specialist

    Dragados

    Technical internship job in Virginia Beach, VA

    Respond to user questions and requests for assistance via phone, email, or in person. * Diagnose and troubleshoot hardware, software, and network problems. * Guide users through problem-solving steps and provide technical support to ensure productivity. * Maintain professionalism and provide timely, accurate customer service. Installation and configuration * Install and configure new hardware, software, operating systems, and peripherals like printers. * Set up workstations for new employees, including creating user accounts and granting necessary access. * Assist with the deployment of new applications and systems. System maintenance and security * Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. * Conduct regular backups to prevent data loss and perform data recovery if needed. * Monitor systems for potential security threats and ensure network security. Training and documentation * Train employees on how to use new hardware and software effectively. * Create and maintain user-friendly documentation, manuals, and knowledge bases. Other duties * Monitor and report on system performance, issues, and resolutions. * Track IT assets and manage inventory. * Liaise with vendors and external support providers when necessary.
    $44k-78k yearly est. 60d+ ago
  • Tech Support Analyst I (Bilingual English/Spanish)

    Blueprint30 LLC

    Technical internship job in Norfolk, VA

    ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)
    $44k-78k yearly est. 3d ago
  • Tech Support Analyst I (Bilingual English/Spanish)

    Adpcareers

    Technical internship job in Norfolk, VA

    ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)
    $44k-78k yearly est. 3d ago
  • Help Desk Support Specialist II

    Raventek Business Group

    Technical internship job in Norfolk, VA

    Job Title: Help Desk Support Specialist II Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist II provides advanced front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as an initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports mission-critical operations by delivering reliable, professional IT support services and maintaining high levels of customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for troubleshooting hardware and software issues while providing professional and courteous customer service to all users. Respond to end-user phone, email, or chat requests for technical support in a timely manner while gathering accurate information to diagnose reported problems. Resolve computer, application, system, device, access, and performance issues by applying established troubleshooting procedures and technical knowledge. Utilize product documentation, knowledge bases, and solution databases to research, analyze, and resolve technical issues effectively. Advise users on appropriate methods to resolve issues independently and provide guidance on how to prevent future technical problems. Document incidents, troubleshooting steps, and resolutions using approved help desk systems and tools to ensure accurate recordkeeping. Fulfill established service level standards for response time, resolution quality, and customer satisfaction. Maintain accurate and up-to-date documentation of all support activities and user interactions. Provide support for both legacy systems and modern software applications operating across multiple platforms. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Other duties as assigned. Travel up to 10% may be required. Knowledge and Critical Skills Strong customer service orientation with the ability to interact professionally and patiently with users at all levels. Demonstrated technical troubleshooting skills across hardware, software, and application environments. Knowledge of Windows operating systems and common enterprise software tools. Basic networking knowledge, including connectivity and access troubleshooting concepts. Understanding of IT security practices and the importance of protecting sensitive information. High attention to detail to ensure accurate documentation and issue resolution. Ability to work effectively both independently and collaboratively within a team environment. Education & Work Experience High school diploma or equivalent required. Up to 3 years of technical support experience required. Experience with help desk tools, ticket management systems, and standard IT support procedures. Certifications, Licenses CompTIA A+ certification or equivalent entry-level technical certification, preferred. HDI certification, preferred. Additional relevant technical certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
    $44k-78k yearly est. 13d ago
  • Technical Support Specialist

    Boarhog LLC

    Technical internship job in Norfolk, VA

    Job DescriptionBoarhog will be hiring a Technical Support Specialist in Norfolk VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+, Network+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408d3hx
    $44k-78k yearly est. 6d ago
  • Residential Support Technician

    Pinnacle Treatment Centers 4.3company rating

    Technical internship job in Newport News, VA

    Full-time (3:30 - Midnight or Midnight - 9 am ) **Shift Differential Available** Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: HS Diploma / GED (General Equivalency Diploma) General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position. CPR/MANDT certification - training provided locally and updated as required. Preferred: Six (6) months experience working in a behavioral healthcare setting. Basic knowledge of addiction and the recovery process. Responsibilities: Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment. Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation. Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction. Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns. Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture. Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates. Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.). Document in patient records timely, accurately, and appropriately. Provide transportation for patients or coordinate transportation with appropriate team members, as required. Assist with AMA identification and intervention. Perform other duties as assigned. Join our team & Start Saving Lives Today
    $34k-43k yearly est. 30d ago
  • Technical Support IV

    Looper Consulting, LLC

    Technical internship job in Norfolk, VA

    Job DescriptionDescription: Job Title: Technical Support IV Company: Trimitron Corporation Position Type: Full-Time Equivalent (FTE) Trimitron Corp is seeking a highly experienced Technical Support IV professional to provide advanced technical support, troubleshooting, and systems expertise in support of the Naval Information Warfare Center (NIWC) Pacific's Positioning, Navigation, and Timing (PNT) Division. This senior-level role is responsible for resolving the most complex technical issues, supporting mission-critical PNT systems, and leading technical support personnel to ensure seamless operations across NIWC Pacific's PNT environment. The Technical Support IV serves as a senior technical authority, providing expert guidance, mentoring junior staff, and ensuring that all support activities align with Navy, NIWC, and DoD standards. Key Responsibilities: · Provide expert-level technical support via email, phone, remote access tools, and other communication channels. · Address and resolve complex customer inquiries related to installation, configuration, operational functions, troubleshooting, and maintenance of systems and software. · Support PNT-related hardware, software, and network environments, ensuring high availability, reliability, and mission readiness. · Diagnose and resolve escalated issues involving system performance, connectivity, security, and application functionality. · Utilize remote desktop applications, ticketing systems, and help desk software to manage and track support requests. · Document troubleshooting steps, resolutions, and system updates in accordance with organizational and DoD requirements. · Provide senior-level technical support for PNT systems, mission applications, and operational tools used by NIWC Pacific personnel. · Collaborate with PNT engineers, analysts, and program managers to support system configuration, updates, testing, and operational troubleshooting. · Support PNT program reviews, technical discussions, and system maintenance activities by providing expert technical insights. · Ensure all technical support activities comply with Navy, NIWC, and DoD cybersecurity, configuration management, and operational policies. · Maintain awareness of PNT mission priorities to ensure technical support aligns with operational and programmatic needs. Required Qualifications · Ten (10) or more years of directly applicable technical support experience. · Bachelor's degree in Computer Science, Information Technology, or Management Information Technology. · An advanced degree may substitute for two years of experience. · Certification in Microsoft, Linux, or Cisco (required). · Proficiency with Windows, Linux, and Mac OS operating systems. · Experience using remote desktop tools, ticketing systems, and help desk software. · Strong troubleshooting, analytical, and problem-solving skills. · Excellent written and verbal communication abilities. · Strong interpersonal skills and the ability to support users with varying levels of technical expertise. · Demonstrated experience leading or supervising technical support teams. Preferred Qualifications · Experience supporting DoD, Navy, or NIWC programs, especially in mission-critical or engineering environments. · Familiarity with PNT systems, Navy IT environments, or secure network operations. · Experience supporting classified or high-sensitivity technical environments Why Join Trimitron Corp.? This position offers the opportunity to contribute to mission-critical defense projects, work alongside highly skilled professionals, and engage in challenging systems engineering tasks that directly impact national security operations. Benefits: We offer competitive pay and generous benefits including comprehensive medical insurance package, 401k with company match, employee assistance program and company paid benefits. Requirements:
    $41k-74k yearly est. 17d ago
  • Support Technician (Onsite)

    Layer 9

    Technical internship job in Suffolk, VA

    IT Support Technician Needed to Deliver Excellence Are you ready to join a results-driven IT team that redefines Improvement? At Layer 9, we are more than just tech experts - we're trusted partners to clients in the medical, dental, and legal industries. Our work ensures their systems stay secure, efficient, and operational. We offer both remote and onsite support, blending professionalism with a culture of collaboration, continuous improvement, and genuine work-life balance. The Opportunity Do you take pride in solving tough technical problems and keeping clients running without missing a beat? Are you the kind of person who thrives when trusted to own the problem - from diagnosis to resolution - while communicating clearly and confidently? If this sounds like you, we want to meet you. We're looking for an experienced IT Support Technician who can bring calm to chaos, structure to systems, and excellence to every client interaction. What You'll Do As the first line of defense for client technical issues, you'll handle hardware, software, and network challenges with skill and professionalism. You'll operate primarily onsite at client offices managing Microsoft 365 environments, troubleshooting complex security and connectivity issues, and ensuring everything runs smoothly. Your work keeps clients confident, secure, and productive. Every ticket you close and every problem you prevent adds value to the trusted relationships Layer 9 is built on. Why You'll Love Working Here At Layer 9, you'll find: A collaborative environment that values skill, initiative, and accountability. Exposure to diverse technologies and industries - no two days are the same. A culture that rewards innovation and growth, not just “keeping the lights on.” Leadership that respects your expertise and encourages balance between career and life. Key Responsibilities Serve as the first point of contact for client support needs - onsite and remote. Diagnose and resolve hardware, software, and network issues quickly and accurately. Support Microsoft 365 environments, Azure AD, and endpoint security configurations. Manage tickets and document solutions in line with service standards (SLA). Escalate complex issues to senior engineers as needed and collaborate to prevent recurrences. Maintain system security with MFA, patching, antivirus, and firewall support. Assist with client onboarding/offboarding and ensure clean transitions. Contribute to process improvements and internal knowledge base updates. What You Bring 3+ years in IT support or help desk roles, preferably in MSP environments. Deep knowledge of Windows OS, Office 365, Azure AD, and Active Directory. Proven troubleshooting skills for networks, endpoints, and security configurations. Strong communication and documentation abilities - especially with clients. Familiarity with ConnectWise, ServiceNow, or similar ticketing systems. Experience with VOIP, low-voltage networking, and A/V setups is a plus. Bonus: PowerShell scripting experience or background supporting dental software (Dentrix, Dexis). Understanding HIPAA compliance standards (for medical/dental clients). Valid driver's license and clean driving record. Your Impact When you succeed, clients stay secure, efficient, and confident - and that's what drives us. If you're detail-oriented, resourceful, and ready to elevate the IT experience for businesses that depend on technology, you'll feel right at home at Layer 9.
    $41k-73k yearly est. 60d+ ago
  • Technology Support Specialist I

    Newport News Public Schools 3.8company rating

    Technical internship job in Newport News, VA

    Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk. Essential Duties Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals. Assists with resolving computer hardware, application, and associated peripherals problems. Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals. Familiar in the use of tools and equipment employed in testing and repairing of assigned systems. Tracks all work performed in the help desk work order system. Can travel to and from school's/work sites in the performance of duties. Utilizes appropriate safety equipment in the performance of duties. Conforms to all departmental procedures and policies. Models nondiscriminatory practices in all activities. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Minimum Qualifications (Knowledge, Skills and Abilities Required) Must possess a High School diploma. Must be able to demonstrate entry level experience in computer hardware and network support. Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols. Must possess sound communication, customer service and professional skills. Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions. Must be able to operate a motor vehicle and possess a valid Virginia Driver's License. For a complete job description visit ********************************************************************************
    $43k-52k yearly est. 29d ago
  • IT Intern

    Armada Hoffler Properties, Inc. 4.0company rating

    Technical internship job in Virginia Beach, VA

    Armada Hoffler's 8-week Summer Internship Program runs from June 1, 2026 through July 24, 2026, and is designed to develop, teach, and mentor undergraduate students as they explore career opportunities within the Commercial Real Estate industry specifically related to information technology functions. Students will be given the opportunity to apply classroom knowledge to hands-on project focused tasks in various departments throughout the organization. The intern will gain hands-on experience managing enterprise systems, supporting end users, and learning the fundamentals of IT infrastructure in a real-world environment. You'll work closely with system administrators and IT staff to maintain, troubleshoot, and improve our technical ecosystem. Requirements ELIGIBILITY Current student pursuing an undergraduate degree from an accredited university (having completed sophomore year). Recommended majors include Information Technology, Computer Science, Cybersecurity, or a related field. Must be able to work full-time at our office in Virginia Beach, VA from June 1, 2026 - July 24, 2026. Submit cover letter, resume, and transcript to: ********************************************************************************************************* Selected applicants must be able to pass pre-employment drug screen and background check to include academic record and verification of education, criminal history, and any other records or information related to the candidate's suitability for the position.
    $27k-35k yearly est. 10d ago
  • IT Intern

    AHP Holding Inc.

    Technical internship job in Virginia Beach, VA

    Job DescriptionDescription: Armada Hoffler's 8-week Summer Internship Program runs from June 1, 2026 through July 24, 2026, and is designed to develop, teach, and mentor undergraduate students as they explore career opportunities within the Commercial Real Estate industry specifically related to information technology functions. Students will be given the opportunity to apply classroom knowledge to hands-on project focused tasks in various departments throughout the organization. The intern will gain hands-on experience managing enterprise systems, supporting end users, and learning the fundamentals of IT infrastructure in a real-world environment. You'll work closely with system administrators and IT staff to maintain, troubleshoot, and improve our technical ecosystem. Requirements: ELIGIBILITY Current student pursuing an undergraduate degree from an accredited university (having completed sophomore year). Recommended majors include Information Technology, Computer Science, Cybersecurity, or a related field. Must be able to work full-time at our office in Virginia Beach, VA from June 1, 2026 - July 24, 2026. Submit cover letter, resume, and transcript to: ********************************************************************************************************* Selected applicants must be able to pass pre-employment drug screen and background check to include academic record and verification of education, criminal history, and any other records or information related to the candidate's suitability for the position.
    $27k-41k yearly est. 6d ago
  • Norfolk, VA Summer 2026 IT Intern

    Harbor Group Management 4.4company rating

    Technical internship job in Norfolk, VA

    Summer 2026 IT Intern, Norfolk, VA Harbor Group International (HGI) is a leading global real estate investment and management firm. With more than $20 billion in assets under management, the firm invests in and manages diversified property portfolios including office, retail, and multifamily properties. With over 40 years of experience in the industry and over 1,400 employees worldwide, HGI continues to look for real estate investment opportunities. Job Summary: We are seeking a driven individual who wishes to obtain real estate investment industry experience, specifically related to informational technology functions. Under the direction of the different department managers, you will obtain real-world job skills by following personalized training, performing key job responsibilities, and executing meaningful projects within that business discipline. Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management. Provide software/hardware support by troubleshooting issues, assisting end-users, and improving processes. Collaborate with IT Analysts to gather and document requirements, analyze data, and contribute to project plans. Assist Engineering teams with coding, testing, and/or debugging tasks for ongoing projects. Support IT project management initiatives, ensuring tasks are on schedule and deliverables meet business needs. Learn and apply tools, frameworks, and systems critical to IT operations. Contribute to process improvement efforts and provide creative solutions to IT challenges. Experience, Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 4-year accredited program enrollment 10-week commitment (June 4th - August 8th) Willing to travel for both the Kick-Off and Capstone events Computer proficiency and excellent communication skills. Professionalism in quality of work, punctuality, attendance, and attitude. Dependability, good judgment, and organizational skills. Initiative to stay engaged and curious while gaining industry knowledge. Ability to lead and maintain good working relationships with peers. Ability to be a positive example and take accountability. Adherence to Company's mission, vision, values, and policies. Professional dress and conduct conducive to corporate environment #LI-KP1
    $29k-38k yearly est. 8d ago
  • Software Development Internship for Video Surveillance Software

    Ipconfigure

    Technical internship job in Norfolk, VA

    Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities. Job Title: Software Development Internship for Video Surveillance Software Department: Engineering Position: Full-Time or Part-Time Internship. This is an on-premise internship in Norfolk, Virginia. Job Summary IPConfigure, Inc. is searching for a Software Development Intern for Video Surveillance Software to work closely with a dynamic team. IPConfigure makes web-based, cross-platform video surveillance software using C++, Java, and JavaScript. Interns are mentored by a full-time IPConfigure software engineer and will have the opportunity to participate in all aspects of the IPConfigure software development process. Requirements Applicants should be actively pursuing a degree in a relevant discipline (e.g., Computer Science, Electrical or Computer Engineering, Mathematics, etc.) at an accredited Virginia university. The period of work is flexible and will be at IPConfigure headquarters on-site in Norfolk, VA. Duties/Responsibilities Basic software development, software testing, and server configuration processes. Participate in all aspects of the IPConfigure software development process. Required Skills/Abilities Successful applicants will typically be third or fourth year undergraduate students, graduate students, or recent graduates, and will be asked to complete a technical assessment in order to show competence in C++, Java, or JavaScript. Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures. All associates will perform duties as requested by management Education and Experience Successful applicants will typically be third or fourth year undergraduate students, graduate students, or recent graduates, and will be asked to complete a technical assessment in order to show competence in C++, Java, or JavaScript. Benefits Paid Internship IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
    $31k-42k yearly est. 60d+ ago
  • Technical Support Specialist

    CSA Global LLC 4.3company rating

    Technical internship job in Norfolk, VA

    Job DescriptionDescription: For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements: What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP
    $42k-78k yearly est. 21d ago
  • Junior Acquisition Support Specialist

    Ladgov Corporation

    Technical internship job in Norfolk, VA

    The Acquisition Support Specialist provides professional acquisition, contract management, and administrative support to the MARAD Office of Acquisition. The role includes assisting with pre-award planning, solicitation preparation, source selection, contract administration, and closeout activities in compliance with FAR, TAR, and agency policies. Key Duties: Assist with acquisition planning, market research, and requirements documentation. Support drafting of SOWs, PWSs, IGCEs, solicitations, and contract files. Perform price analysis and Excel-based data review (Pivot Tables, lookup formulas). Support source selection documentation and evaluation preparation. Assist with contract modifications, COR letters, award documents, and closeout. Maintain data in PRISM, FPDS-NG, and SharePoint; prepare routine reports. Support compliance with acquisition policy and regulatory updates. Requirements: 5+ years Federal contracting experience. FAC-C (Professional) / DAWIA III required. Solid knowledge of FAR and contracting methods. Strong writing, organization, and Excel skills
    $49k-90k yearly est. Auto-Apply 60d+ ago
  • Recovery Residential Support Technician

    Pinnacle Treatment Centers 4.3company rating

    Technical internship job in Newport News, VA

    Full-time 3:30 pm - Midnight or Midnight - 9:00 am “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” -Patient, Pinnacle Treatment Centers About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 30,000 individuals daily resulting in a network of care spanning across the country. Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: HS Diploma / GED (General Equivalency Diploma) General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position. CPR/MANDT certification - training provided locally and updated as required. Preferred: Six (6) months experience working in a behavioral healthcare setting. Basic knowledge of addiction and the recovery process. Responsibilities: Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment. Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation. Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction. Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns. Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture. Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates. Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.). Document in patient records timely, accurately, and appropriately. Provide transportation for patients or coordinate transportation with appropriate team members, as required. Assist with AMA identification and intervention. Perform other duties as assigned. Join our team & Start Saving Lives Today
    $34k-43k yearly est. 60d+ ago
  • Software Development Internship for Video Surveillance Software

    Ipconfigure

    Technical internship job in Norfolk, VA

    Job DescriptionSalary: $15 Hourly Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities. Job Title: Software Development Internship for Video Surveillance Software Department: Engineering Position: Full-Time or Part-Time Internship. This is an on-premise internship in Norfolk, Virginia. Job Summary IPConfigure, Inc. is searching for a Software Development Intern for Video Surveillance Software to work closely with a dynamic team. IPConfigure makes web-based, cross-platform video surveillance software using C++, Java, and JavaScript. Interns are mentored by a full-time IPConfigure software engineer and will have the opportunity to participate in all aspects of the IPConfigure software development process. Requirements Applicants should be actively pursuing a degree in a relevant discipline (e.g., Computer Science, Electrical or Computer Engineering, Mathematics, etc.) at an accredited Virginia university. The period of work is flexible and will be at IPConfigure headquarters on-site in Norfolk, VA. Duties/Responsibilities Basic software development, software testing, and server configuration processes. Participate in all aspects of the IPConfigure software development process. Required Skills/Abilities Successful applicants will typically be third or fourth year undergraduate students, graduate students, or recent graduates, and will be asked to complete a technical assessment in order to show competence in C++, Java, or JavaScript. Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures. All associates will perform duties as requested by management Education and Experience Successful applicants will typically be third or fourth year undergraduate students, graduate students, or recent graduates, and will be asked to complete a technical assessment in order to show competence in C++, Java, or JavaScript. Benefits Paid Internship IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
    $15 hourly 31d ago

Learn more about technical internship jobs

How much does a technical internship earn in Hampton, VA?

The average technical internship in Hampton, VA earns between $26,000 and $61,000 annually. This compares to the national average technical internship range of $27,000 to $54,000.

Average technical internship salary in Hampton, VA

$40,000
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