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How to hire a technical support coordinator

Technical support coordinator hiring summary. Here are some key points about hiring technical support coordinators in the United States:

  • In the United States, the median cost per hire a technical support coordinator is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new technical support coordinator to become settled and show total productivity levels at work.

How to hire a technical support coordinator, step by step

To hire a technical support coordinator, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a technical support coordinator, you should follow these steps:

Here's a step-by-step technical support coordinator hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a technical support coordinator job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new technical support coordinator
  • Step 8: Go through the hiring process checklist

What does a technical support coordinator do?

A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.

Learn more about the specifics of what a technical support coordinator does
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  1. Identify your hiring needs

    First, determine the employments status of the technical support coordinator you need to hire. Certain technical support coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them a technical support coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a technical support coordinator that fits the bill.

    This list shows salaries for various types of technical support coordinators.

    Type of Technical Support CoordinatorDescriptionHourly rate
    Technical Support CoordinatorComputer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more$13-28
    SupportA support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more$11-25
    Systems SupportA systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more$21-42
  2. Create an ideal candidate profile

    Common skills:
    • Customer Service
    • Phone Calls
    • Excellent Interpersonal
    • Remedy
    • Customer Satisfaction
    • Problem Resolution
    • Customer Support
    • Technical Problems
    • Technical Issues
    • TCP/IP
    • Call Handling
    • Mac OS
    • Technical Support Calls
    • PCS
    Check all skills
    Responsibilities:
    • Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
    • Support IBM base PCs and MacIntosh systems.
    • Monitor and maintain office network, servers and client PCs.
    • Create and maintain clear and accessible VPN records and other documentation.
    • Resolve issues on PC operating systems, device manager and TCP/IP configuration.
    • Remedy system used to track all network outages, coverage incidents, and application failures.
    More technical support coordinator duties
  3. Make a budget

    Including a salary range in your technical support coordinator job description is a great way to entice the best and brightest candidates. A technical support coordinator salary can vary based on several factors:
    • Location. For example, technical support coordinators' average salary in alaska is 42% less than in new jersey.
    • Seniority. Entry-level technical support coordinators earn 53% less than senior-level technical support coordinators.
    • Certifications. A technical support coordinator with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technical support coordinator's salary.

    Average technical support coordinator salary

    $41,092yearly

    $19.76 hourly rate

    Entry-level technical support coordinator salary
    $28,000 yearly salary
    Updated December 16, 2025

    Average technical support coordinator salary by state

    RankStateAvg. salaryHourly rate
    1New York$50,339$24
    2Virginia$48,124$23
    3Texas$47,157$23
    4Connecticut$45,026$22
    5California$44,854$22
    6Nevada$43,158$21
    7Indiana$42,963$21
    8Maryland$42,851$21
    9Florida$40,626$20
    10Ohio$39,091$19
    11Wisconsin$38,454$18
    12Minnesota$38,407$18
    13Massachusetts$37,893$18
    14Georgia$37,750$18
    15Tennessee$37,016$18
    16Illinois$36,806$18
    17Arizona$36,137$17
    18Washington$35,647$17
    19Nebraska$34,123$16
    20Arkansas$33,632$16

    Average technical support coordinator salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Cottage Health$66,067$31.766
    2Kinetico Corporate$59,319$28.52
    3BNP Paribas$57,747$27.76
    4Merdian Technologies$54,794$26.34
    5Northwestern Mutual$54,261$26.096
    6COLLEGE OF SOUTHERN MARYLAND$50,100$24.097
    7Princeton University$48,967$23.542
    8SwedishAmerican$46,378$22.301
    9Enerpac Tool Group$45,621$21.93
    10Harvard University$45,476$21.86
    11Windstream$43,714$21.021
    12Comcast$42,627$20.4912
    13Danfoss$40,732$19.583
    14Arkansas Children's Hospital$40,683$19.561
    15Archrock$40,477$19.463
    16Live Nation Entertainment$40,113$19.2910
    17Tyler Technologies$40,001$19.2325
    18Ryder System$39,753$19.1125
    19Pearson$39,654$19.0696
    20Apex Systems$39,510$19.003
  4. Writing a technical support coordinator job description

    A good technical support coordinator job description should include a few things:

    • Summary of the role
    • List of responsibilities
    • Required skills and experience

    Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a technical support coordinator job description:

    Technical support coordinator job description example

    - Ensures attainment of project schedules. (~30%)

    - Document and handle project scope changes, communicate revised project schedule and issues change orders for customer approval. (~20%)

    - Researches business and technical issues to establish what is being done and where improvements are possible. (~10%)

    - Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. (~10%)

    - Attends and participates in project closure meetings and financial meetings. (~10%)

    - Development & management of the field labor model and the quarterly reviews. (~10%)

    - Conduct internal and customer kick off meetings, participates on cross-functional teams, internal and external inter-departmental issues; establishing and communicating project schedules, objectives, priorities, and targets. (~10%)

    Non-Essential Duties : Performs other duties as assigned.

    All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

    Skills and Abilities:

    Ability to:

    - Ensure attainment of project schedules.

    - Coordinate the development of the Edge.

    - Document and handle project scope changes, communicate revised project schedule and issues change orders for customer approval.

    - Conduct internal and customer kick off meetings, participates on cross-functional teams, internal and external inter-departmental issues; establishing and communicating project schedules, objectives, priorities, and targets.

    - Coordinate technical interpretation as required.

    - To ensure adherence to policies, procedures, government regulations, and customer specifications; ensuring the documentation of project activities and deliverables.

    - Keep upper management informed on project status by reporting on project status such as: identifying risks, tests, costs, issues, and performance to established targets on a regular basis.

    - Work on new design or high complexity of ad-hoc operations and cost analysis.

    - Make business case presentations.

    - Research business and technical issues to establish what is being done and where improvements are possible.

    - Contribute to team efforts by accomplishing related results in a cooperative and supportive manner.

    - Attend and participate in project closure meetings and financial meetings.

    - Comply with Sarbanes-Oxley process requirements.

    - Train and/or mentor the use of Edge Dashboard.

    - Development & management of the field labor model and the quarterly reviews.

    - Oversee Vehicle Fleet management.

    - Demonstrate strong communication skills.

    - Demonstrate strong analytical skills.

    Minimum Education and Certification:

    - Bachelor's degree from a four-year college or university, preferably in Engineering or related field.

    - Two+ years related experience and/or training.

    Minimum Experience:

    - Experience with ERP systems.

    - Working with multi-discipline teams.

    - Experience with project scheduling.

    - Experience in customer service oriented roles.

    Leadership:

    - No leadership responsibilities, but may serve as a resource to others with less experience.

    Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    - Standard requirements. Bending, squatting, climbing, stooping, twisting and reaching will all be required occasionally in this position.

    - Sitting for long periods of time.

    - Lifting 10 pounds' maximum with occasional lifting and/or carrying of objects weighing up to 10 pounds.

    - Must meet all OSHA regulations and must wear all required PPE when in the field/shop environment.

    This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.

  5. Post your job

    There are a few common ways to find technical support coordinators for your business:

    • Promoting internally or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to meet candidates with the right educational background.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
    Post your job online:
    • Post your technical support coordinator job on Zippia to find and attract quality technical support coordinator candidates.
    • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
    • Post a job on free websites.
  6. Interview candidates

    Your first interview with technical support coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    Sometimes, it's not enough to interview technical support coordinator candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

    • TestDome
    • CodeSignal
    • Testlify
    • BarRaiser
    • Coderbyte

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new technical support coordinator

    Once you've selected the best technical support coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

    You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

    To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a technical support coordinator?

Hiring a technical support coordinator comes with both the one-time cost per hire and ongoing costs. The cost of recruiting technical support coordinators involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of technical support coordinator recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $41,092 per year for a technical support coordinator, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for technical support coordinators in the US typically range between $13 and $28 an hour.

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